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Ling","picture":{"_type":"imageWithMetadata","asset":{"_ref":"image-26512e80ed8459c2fd3ffcdeb3989fd006111af9-6000x4000-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.5540224091777592,"left":0.5087539169877326,"right":0.19027964328656707,"top":0},"hotspot":{"_type":"sanity.imageHotspot","height":0.44597759082224075,"width":0.29776994792695133,"x":0.6576388909512083,"y":0.22298879541112038}}},"background":null,"content":[{"_key":"ea4020abaa01","_type":"block","children":[{"_key":"d93e71f7bfd6","_type":"span","marks":[],"text":"How Kayla Fenech became one of the most exciting BDMs in Australian property management"}],"markDefs":[],"style":"heading1_withSpace"},{"_key":"18c2cd3efa76","_type":"block","children":[{"_key":"51566603b337","_type":"span","marks":[],"text":"Kayla Fenech is BDM of the Year at Ray White United Group, a business that has grown from 200 managements to over 3,000 across seven offices in roughly three years. She is part of the reason the business grew by 922 organic managements in a single financial year with just 22 preventable losses. And in March 2026, she broke her own record: 45 new managements signed in a single month."}],"markDefs":[],"style":"normal"},{"_key":"3ebb2d57f23d","_type":"block","children":[{"_key":"ab74b813d191","_type":"span","marks":[],"text":"Those numbers are remarkable. The person behind them is worth understanding."}],"markDefs":[],"style":"normal"},{"_key":"de59d714e072","_type":"block","children":[{"_key":"ff7324288899","_type":"span","marks":["strong"],"text":"Running toward what she loved"}],"markDefs":[],"style":"normal"},{"_key":"b0e2b8c02c2f","_type":"block","children":[{"_key":"acfe8383b1a2","_type":"span","marks":[],"text":"Kayla's entry into real estate was unplanned. She was weighing up university options when her mother suggested property. \"I was always interested in scrolling on realestate.com, looking at properties,\" she said. She applied for a few roles, landed a receptionist job at a small office, and began a steady progression through PM assistant, portfolio manager, and eventually into business development."}],"markDefs":[],"style":"normal"},{"_key":"41559f7bfd61","_type":"block","children":[{"_key":"f918f5b45813","_type":"span","marks":[],"text":"It was the growth side that pulled her. "}],"markDefs":[],"style":"normal"},{"_key":"ee785b5ff6b3","_type":"block","children":[{"_key":"f918f5b45813","_type":"span","marks":[],"text":"\"I was doing a bit of the onboarding new management, and I really liked that. So I wanted to try and do something with that, that I enjoy more than doing physical day-to-day property management.\"  "}],"markDefs":[],"style":"normal"},{"_key":"293880f1fa07","_type":"block","children":[{"_key":"f918f5b45813","_type":"span","marks":[],"text":"Not a step away from the industry. A step deeper into the part of it she found most rewarding. \n\nI could almost hear Kayla smiling through the phone. \"Was it the thrill of the chase, Kayla\" I asked. She bust out laughing \"It's the thrill of the win\". "}],"markDefs":[],"style":"normal"},{"_key":"6626fab61a14","_type":"block","children":[{"_key":"55d1686e4bb5","_type":"span","marks":["strong"],"text":"Culture as operating system"}],"markDefs":[],"style":"normal"},{"_key":"7a6c47e0465d","_type":"block","children":[{"_key":"bf8f6c451381","_type":"span","marks":[],"text":"When asked what makes Ray White United different, Kayla did not talk about tools or processes. She talked about the people. Peter Diamantidis, the group's founder and principal, has built something in Western Sydney that produces excellence at every level of the business. Kayla sees it daily. "}],"markDefs":[],"style":"normal"},{"_key":"ffcb80254f91","_type":"testimonial","author":"Kayla Fenech, 2025 - Property Management Business Development Manager of the Year","background":{"title":"Charcoal","value":"#292B32"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-d4f99704def6eb7d3bd58b87c7b694eccb81bf73-480x480-jpg","_type":"reference"}},"quote":[{"_key":"139d0fc0e42c","_type":"block","children":[{"_key":"bf8f6c451381","_type":"span","marks":[],"text":"\"Everything that Peter's achieved, it just exudes off him, and it's electrified throughout the business. Everyone around us wants to be at that level. We're all like a really good team, there's a really good culture, and I just love coming to work.\""}],"markDefs":[],"style":"normal"}]},{"_key":"61febb232cac","_type":"block","children":[{"_key":"65fd2a93f762","_type":"span","marks":[],"text":"Karl Von Riegen, Head of Department for Property Management, leads the division Kayla operates within. The trajectory of the business under his leadership speaks for itself. But what Kayla describes is not just growth. It is a team where the standard is visible, where recognition reinforces effort, and where the ambient energy lifts everyone's game. \"It's not like you're in an office where everyone's got a flat mood. Everyone's always happy.\""}],"markDefs":[],"style":"normal"},{"_key":"2aed6f2c209e","_type":"block","children":[{"_key":"723a48e7c068","_type":"span","marks":["strong"],"text":"The compound effect"}],"markDefs":[],"style":"normal"},{"_key":"e08bae0ac3a6","_type":"block","children":[{"_key":"89972ac3a2e4","_type":"span","marks":[],"text":"Kayla's March result did not come from a hot streak. It was a quiet month for inbound leads, with only around 20 coming through. She signed 45 new managements because she had spent months building and nurturing a pipeline of 650 prospects inside Ailo's growth tools. The system held the reminders, the follow-up sequences, and the data. Kayla held the relationships."}],"markDefs":[],"style":"normal"},{"_key":"c551037d2c66","_type":"testimonial","author":"Kayla Fenech, 2025 - Property Management Business Development Manager of the Year","background":{"title":"Charcoal","value":"#292B32"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-d4f99704def6eb7d3bd58b87c7b694eccb81bf73-480x480-jpg","_type":"reference"}},"quote":[{"_key":"4ed1aa29937c","_type":"block","children":[{"_key":"ef5c81a87fdb","_type":"span","marks":[],"text":"\"You don't have to be thinking about things or remembering things,\" she said. \"The projects, the checklists, it's just all there. You can just be present and speaking with the clients because everything else is already set out for you.\""}],"markDefs":[],"style":"normal"}]},{"_key":"410e008c28bd","_type":"block","children":[{"_key":"bc67a6acea30","_type":"span","marks":[],"text":"This is the pattern that separates the best BDMs from the rest. The system carries the operational weight so the human can focus entirely on the investor sitting in front of them. \"You cut out so much of the time of things that you need to do. You don't have to have a million things in your mind.\""}],"markDefs":[],"style":"normal"},{"_key":"ccb0ca379294","_type":"block","children":[{"_key":"33ba3bb1f6ed","_type":"span","marks":["strong"],"text":"The advice she would give"}],"markDefs":[],"style":"normal"},{"_key":"a81be48920db","_type":"block","children":[{"_key":"b8abd7d72a52","_type":"span","marks":[],"text":"Asked what she would say to a BDM or PM working on legacy systems without that clarity, Kayla was blunt. \n"}],"markDefs":[],"style":"normal"},{"_key":"68703e2f3e30","_type":"testimonial","author":"Kayla Fenech, 2025 - Property Management Business Development Manager of the Year","background":{"title":"Charcoal","value":"#292B32"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-d4f99704def6eb7d3bd58b87c7b694eccb81bf73-480x480-jpg","_type":"reference"}},"quote":[{"_key":"bacaf66d2e02","_type":"block","children":[{"_key":"b8abd7d72a52","_type":"span","marks":[],"text":"\"I would like to scream at people and get them on Ailo, or find a business that will help them. Everyone was just burnt out and exhausted, and they were like, I'm trying to find more to life because of the mundane activities that are within property management. But with Ailo, you don't have to think about everything. Everything's automated. You've got all your projects, and it makes it just a lot easier.\""}],"markDefs":[],"style":"normal"}]},{"_key":"fb8fcae81627","_type":"block","children":[{"_key":"6b6e87e9f5a3","_type":"span","marks":["strong"],"text":"What comes next"}],"markDefs":[],"style":"normal"},{"_key":"b9877f6db5ef","_type":"block","children":[{"_key":"41adb6d86bbb","_type":"span","marks":[],"text":"Kayla has been invited to speak at The One Conference with Avi Khan later this year. It feels like a trajectory that was always going to happen for someone who combines this level of discipline with this level of warmth. \n\n"},{"_key":"5635a9b936cc","_type":"span","marks":["strong","em"],"text":"\"It requires a lot of hard work,\" she said. \"But it's very, very rewarding for what you do.\""}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-ed64937c5af5d4782673ab1968e67367ca7a3ee4-1536x1024-png","_type":"reference"}},"date":"2026-04-02","excerpt":"Kayla Fenech went from receptionist to BDM of the Year at one of Australia's fastest-growing property management businesses. Her approach to focus and culture is worth understanding.","name":null,"previewVisual":null,"related":{"background":{"title":"White","value":"#FFFFFF"},"relatedItems":[{"_key":"7174714581f5","_ref":"8f07c927-66c0-40ec-8b2a-900df00ba8b3","_type":"relatedItem"},{"_key":"e4961ef29431","_ref":"9bfe944a-91d0-4704-ba0e-40630c2810de","_type":"relatedItem"},{"_key":"41343f0dadac","_ref":"3cf50abb-723d-4bc7-847d-ce19dfd68ae1","_type":"relatedItem"}]},"slug":"blog/how-kayla-fenech-became-one-of-the-most-exciting-bdms-in-australian-property-management","title":"How Kayla Fenech became one of the most exciting BDMs in Australian property management","videoUrl":null,"visualType":"image"},{"_createdAt":"2026-03-29T05:15:14Z","_id":"a259dbac-7e43-4efc-890b-ab65b5021b76","_type":"post","_updatedAt":"2026-04-01T11:57:53Z","author":{"name":"Benjamin Ling","picture":{"_type":"imageWithMetadata","asset":{"_ref":"image-26512e80ed8459c2fd3ffcdeb3989fd006111af9-6000x4000-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.5540224091777592,"left":0.5087539169877326,"right":0.19027964328656707,"top":0},"hotspot":{"_type":"sanity.imageHotspot","height":0.44597759082224075,"width":0.29776994792695133,"x":0.6576388909512083,"y":0.22298879541112038}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"b71d58503856","_type":"block","children":[{"_key":"31b281249c5f","_type":"span","marks":["strong"],"text":"You Don't Have a $1.50 Problem"}],"markDefs":[],"style":"heading1_withSpace"},{"_key":"3c12cac5c89b","_type":"block","children":[{"_key":"09f2c5d3c461","_type":"span","marks":[],"text":"I have been in the real estate industry for over 30 years and spent the better part of the last decade travelling around Australia, sitting with property management business owners, and asking a question most of them have never been asked."}],"markDefs":[],"style":"normal"},{"_key":"2e01b4f3228e","_type":"block","children":[{"_key":"5069136ef688","_type":"span","marks":[],"text":"Not what system are you on. Not what features do you need. The question is simpler, and it lands harder: what do you actually spend, per property, per month, to deliver the service?"}],"markDefs":[],"style":"normal"},{"_key":"968bdb89f61a","_type":"block","children":[{"_key":"26dd754cf34d","_type":"span","marks":[],"text":"The answer is almost always the same. They tell me what they pay for their core system. Trust accounting. Usually between $1.00 and $2.00 per property per month. That is the number they know, the number they negotiated, and the number they compare when someone puts a different option in front of them."}],"markDefs":[],"style":"normal"},{"_key":"6c536f2581f0","_type":"block","children":[{"_key":"28657a3b1e33","_type":"span","marks":["strong","em"],"text":"It is also the wrong number to be looking at."}],"markDefs":[],"style":"normal"},{"_key":"e718329c6df6","_type":"block","children":[{"_key":"d36b2e34b874","_type":"span","marks":[],"text":"The number nobody calculates"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"d45a62a29b09","_type":"block","children":[{"_key":"7bd5b753970c","_type":"span","marks":[],"text":"Trust accounting is one piece of what it takes to serve a property under management. One. Around it sits a constellation of other costs that most business owners have stopped noticing: inspection software, maintenance tools, communication apps, compliance management, key tracking, digital signing, document storage, reporting dashboards, tenant screening, payment gateways, and increasingly, AI tools bolted on to fill gaps the core system was never designed to close."}],"markDefs":[],"style":"normal"},{"_key":"15eebb8a70cc","_type":"block","children":[{"_key":"eb84f86df0e7","_type":"span","marks":[],"text":"Each one is its own subscription. Its own login. Its own monthly charge. Its own workaround that somebody figured out eighteen months ago and never questioned again."}],"markDefs":[],"style":"normal"},{"_key":"6d5e9a1f9253","_type":"block","children":[{"_key":"b930581a87c9","_type":"span","marks":[],"text":"When I ask a principal to list every app their team uses to get through a single day, the number is rarely fewer than six. I have sat with businesses running twelve. I have sat with one running sixteen."}],"markDefs":[],"style":"normal"},{"_key":"cfe77d588154","_type":"block","children":[{"_key":"ab75f4030a5a","_type":"span","marks":[],"text":"Jodie Stainton manages over 2,300 properties across Brisbane. Before she consolidated, her business was operating across sixteen different systems. When I asked her about it, she was blunt:"}],"markDefs":[],"style":"normal"},{"_key":"1f90406eecdb","_type":"testimonial","author":"Jodie Stainton, Harcourts Solutions QLD","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-122658e7377980d80a68d6e8a4bf2ac9fb2f2043-300x400-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.2659449333449508,"left":0,"right":0,"top":0},"hotspot":{"_type":"sanity.imageHotspot","height":0.7340550666550492,"width":1,"x":0.5,"y":0.3670275333275246}},"quote":[{"_key":"9ad5c6735254","_type":"block","children":[{"_key":"725d2e7e929e","_type":"span","marks":[],"text":"\"It's just absolutely ridiculous. I think we've got so used to doing that as an industry, but that means we're doing all of these workarounds all the time that actually don't make sense. And I don't even think we actually see all the workarounds that we do anymore, because we're just so used to it.\""}],"markDefs":[],"style":"normal"}]},{"_key":"d6191734e839","_type":"block","children":[{"_key":"a73facdf4df5","_type":"span","marks":[],"text":"That is the pattern I encounter everywhere. The workarounds become invisible. The subscriptions become furniture. The cost compounds in silence. And the principal keeps negotiating the $1.50 while the real number sits at $10, $12, $15, sometimes $17 per property per month."}],"markDefs":[],"style":"normal"},{"_key":"9837a1313fa9","_type":"block","children":[{"_key":"71e90899d1b6","_type":"span","marks":[],"text":"Why this matters right now"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"3ac383a9314a","_type":"block","children":[{"_key":"58228a544f11","_type":"span","marks":[],"text":"In a different market, the margin absorbs the waste. Rents are climbing, portfolios are growing, and nobody notices the $15 because the revenue covers it."}],"markDefs":[],"style":"normal"},{"_key":"aee883cdd2a2","_type":"block","children":[{"_key":"a684e19f3912","_type":"span","marks":[],"text":"That market is over."}],"markDefs":[],"style":"normal"},{"_key":"79caeb8c40b8","_type":"block","children":[{"_key":"0d6348203166","_type":"span","marks":[],"text":"Regulated rents in several states mean the revenue lever is constrained. Staff costs are not going backwards. A property manager earning $99,000 today was earning $75,000 three years ago, and they are worth every cent, but the cost of delivering the service has risen structurally and permanently."}],"markDefs":[],"style":"normal"},{"_key":"036905527636","_type":"block","children":[{"_key":"3a1f3b49f4a7","_type":"span","marks":[],"text":"The only lever a principal can genuinely control is the cost of delivering the service. But you cannot control what you cannot see. And if the cost to serve is scattered across a dozen apps, you will never see it clearly enough to act on it."}],"markDefs":[],"style":"normal"},{"_key":"f37cfc4ea415","_type":"block","children":[{"_key":"846036933857","_type":"span","marks":[],"text":"That is the $1.50 problem. It is not a pricing problem. It is a visibility problem. And it is costing principals far more than they realise: not just in direct spend, but in the margin they could be reinvesting into better people, smarter acquisitions, and the incentives that keep great staff from walking out the door."}],"markDefs":[],"style":"normal"},{"_key":"9fde81833e03","_type":"block","children":[{"_key":"2ae4ab9941cb","_type":"span","marks":[],"text":"What fragmentation actually costs"}],"markDefs":[],"style":"normal"},{"_key":"fc3717870106","_type":"block","children":[{"_key":"6b53c08d0e84","_type":"span","marks":[],"text":"The direct cost is the easiest to calculate. But the indirect cost is where the real damage compounds."}],"markDefs":[],"style":"normal"},{"_key":"2ddcd3e9693a","_type":"block","children":[{"_key":"e79b1836c5e2","_type":"span","marks":[],"text":"Every additional app introduces a boundary. The inspection tool does not talk to the communication platform. The maintenance system does not share context with the compliance tracker. The property manager's day becomes a series of transitions between apps that were never built to work together."}],"markDefs":[],"style":"normal"},{"_key":"35f5aedc9180","_type":"block","children":[{"_key":"dbd7f70ae8e7","_type":"span","marks":[],"text":"One principal I spoke to at a MECCA event in Paddington told me that her trust accountant went from spending a day and a half per week on trust accounting to less than an hour after consolidating. That is not a marginal gain. That is structural time returned to the business every single week."}],"markDefs":[],"style":"normal"},{"_key":"4244753a24ba","_type":"block","children":[{"_key":"4b20e082c1c1","_type":"span","marks":[],"text":"And then there is the cost almost nobody calculates: preventable loss."}],"markDefs":[],"style":"normal"},{"_key":"c3abb3e34e19","_type":"block","children":[{"_key":"bc35ca77222a","_type":"span","marks":[],"text":"Jodie Stainton examined her numbers and found that roughly 25% of her annual management losses, close to $700,000 per year, were preventable. Not market losses. Not investors selling. Losses that occurred because information was fragmented, processes were inconsistent, and follow-up was manual across systems that did not share context."}],"markDefs":[],"style":"normal"},{"_key":"dc1b6c0b4935","_type":"testimonial","author":"Jodie Stainton, Harcourts Solutions QLD","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-122658e7377980d80a68d6e8a4bf2ac9fb2f2043-300x400-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.30448941360982834,"left":0,"right":0,"top":0},"hotspot":{"_type":"sanity.imageHotspot","height":0.6955105863901716,"width":1,"x":0.5,"y":0.3477552931950858}},"quote":[{"_key":"6e2c110598f6","_type":"block","children":[{"_key":"dfd9a3070138","_type":"span","marks":[],"text":"\"So consolidating all of that down has just been utterly amazing for us. All of that stuff that puts tension points between the property managers, all of that stuff, right? It just goes away.\""}],"markDefs":[],"style":"normal"}]},{"_key":"90c827cbf7a6","_type":"block","children":[{"_key":"c6f2b926c6df","_type":"span","marks":[],"text":"That $700,000 was not hiding. It was in plain sight. But you cannot see it when you are looking at sixteen different screens."}],"markDefs":[],"style":"normal"},{"_key":"e5b01e619d13","_type":"block","children":[{"_key":"c794a5068e10","_type":"span","marks":[],"text":"The exercise every principal should do"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"e61736591a85","_type":"block","children":[{"_key":"570c14ac72ad","_type":"span","marks":[],"text":"List every app, subscription, and tool your team uses to manage a property from onboarding to vacate. Include the ones someone adopted quietly because the core system could not do what they needed. Include the gateway fees. Include the audit costs. Total the cost per property per month."}],"markDefs":[],"style":"normal"},{"_key":"7b9dba9ed7c2","_type":"block","children":[{"_key":"166d4a28100c","_type":"span","marks":[],"text":"Then sit with that number. I can almost guarantee it will be larger than you expected."}],"markDefs":[],"style":"normal"},{"_key":"39094256ad20","_type":"block","children":[{"_key":"125cab990aa5","_type":"span","marks":[],"text":"The principals who have done this exercise are universally surprised. The ones who then acted on it, who consolidated into a single system that does not require six bolt-ons to function, are recovering margin they did not know they had."}],"markDefs":[],"style":"normal"},{"_key":"e7d7cb39609c","_type":"block","children":[{"_key":"76f55d114647","_type":"span","marks":[],"text":"What this article is not about"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"2b839b3747fd","_type":"block","children":[{"_key":"c32993206ff2","_type":"span","marks":[],"text":"This article is about the economics. It is about the maths that most principals have never done."}],"markDefs":[],"style":"normal"},{"_key":"9ac2018779e1","_type":"block","children":[{"_key":"0c7401b19ae6","_type":"span","marks":[],"text":"But I would be dishonest if I ended there, because the financial case, as compelling as it is, turns out to be the smallest part of the story."}],"markDefs":[],"style":"normal"},{"_key":"2cbe5820753e","_type":"block","children":[{"_key":"b1e5ab41b528","_type":"span","marks":[],"text":"The principals who consolidated did not just recover margin. They recovered capacity. Their teams started managing more properties without working harder. End of month stopped being a two-day event and became something that happened in the background. \n\nTheir revenue started to grow because the visibility that came with consolidation gave them tools to retain management, convert leads faster, and charge fees that reflected the service. Their staff costs, as a proportion of revenue, dropped, not because they were paying people less, but because each person could deliver more without carrying the cognitive weight of six disconnected systems. \n\n"},{"_key":"252b0a30b347","_type":"span","marks":["strong","em"],"text":"The value of their rent rolls increased. Not marginally. Structurally. Because the business underneath the numbers had changed."},{"_key":"3486b8317a71","_type":"span","marks":[],"text":"\n\nMel Jerzyna, a principal in western Sydney, told a room full of her peers that she had \"genuinely forgotten it was end of month\" while travelling in Cairns. Lisa Hyland went further:"}],"markDefs":[],"style":"normal"},{"_key":"8826347413c7","_type":"testimonial","author":"Lisa Hyland, CEO Property Management - Ray White Canberra Group","background":{"title":"Charcoal","value":"#292B32"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-939afadf56925ed188c3c1018a920c97e3f1092d-204x192-jpg","_type":"reference"},"changed":true},"quote":[{"_key":"6cc3fee8e70a","_type":"block","children":[{"_key":"3fe71c361b49","_type":"span","marks":[],"text":"\"We don't really use the term end of month, we've deleted it from our vocabulary and we are better of for it. It's in the past now \""}],"markDefs":[],"style":"normal"}]},{"_key":"174147795e11","_type":"block","children":[{"_key":"3e45f21bf31c","_type":"span","marks":[],"text":"I asked a panellist at one of our events what piece of technology she celebrated turning off after consolidating. She did not pause:"}],"markDefs":[],"style":"normal"},{"_key":"2c60b7c4de0f","_type":"block","children":[{"_key":"8cfbe70f099b","_type":"span","marks":["strong","em"],"text":"\"Probably all of them.\""}],"markDefs":[],"style":"normal"},{"_key":"736b641d4318","_type":"block","children":[{"_key":"a81f161cec1d","_type":"span","marks":[],"text":"I recently sat in a team meeting with Kate Stewart, Ray White Mooloolaba on the Sunshine Coast who starts every week with gratitude, measures response times in minutes, and has built a culture where every property manager takes a turn presenting the latest system improvements to the team. I wrote about that experience separately, because it deserves its own space. But I mention it here because it answers the question every principal asks after they see the cost-to-serve number for the first time."}],"markDefs":[],"style":"normal"},{"_key":"7947941900c4","_type":"block","children":[{"_key":"3859776993bd","_type":"span","marks":[],"text":"The question is: if I make the change, what does the other side look like?"}],"markDefs":[],"style":"normal"},{"_key":"66eb0437da47","_type":"block","children":[{"_key":"4e9e94c7b22e","_type":"span","marks":[],"text":"The answer is not cheaper. The answer is different. Fundamentally, structurally, culturally different."}],"markDefs":[],"style":"normal"},{"_key":"05ec6fae7de2","_type":"block","children":[{"_key":"78bb212f9796","_type":"span","marks":[],"text":"Stop staring at the $1.50. Start looking at the $10.00+ you are overlooking. "}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-08f8f19f64b4fcaead9a65e30488c94bd897bea9-3600x2400-jpg","_type":"reference"}},"date":"2026-03-30","excerpt":"Most principals compare the cost of their trust accounting system to the alternative and think they know the number. They do not. The real cost to serve is scattered across apps they stopped questioning years ago.","name":null,"previewVisual":null,"related":{"background":{"title":"Cloud","value":"#F7F7F7"},"relatedItems":[{"_key":"e7cc48404cc2","_ref":"9bfe944a-91d0-4704-ba0e-40630c2810de","_type":"relatedItem"},{"_key":"cf0fc2d99cee","_ref":"971262fa-1496-4d69-85e0-1dc07e862612","_type":"relatedItem"},{"_key":"1e69e4de93f0","_ref":"3cf50abb-723d-4bc7-847d-ce19dfd68ae1","_type":"relatedItem"}]},"slug":"blog/the-true-cost-to-serve-and-the-number-no-one-is-calculating","title":"The True Cost to Serve, and the Number No One Is Calculating","videoUrl":null,"visualType":"image"},{"_createdAt":"2026-03-23T03:42:04Z","_id":"971c868f-d7b8-427a-9b03-946a3e24cc73","_type":"post","_updatedAt":"2026-03-23T03:47:28Z","author":{"name":"Benjamin Ling","picture":{"_type":"imageWithMetadata","asset":{"_ref":"image-26512e80ed8459c2fd3ffcdeb3989fd006111af9-6000x4000-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.5540224091777592,"left":0.5087539169877326,"right":0.19027964328656707,"top":0},"hotspot":{"_type":"sanity.imageHotspot","height":0.44597759082224075,"width":0.29776994792695133,"x":0.6576388909512083,"y":0.22298879541112038}}},"background":null,"content":[{"_key":"db3696e0029f","_type":"block","children":[{"_key":"27a3e5856b87","_type":"span","marks":[],"text":"Elise Wilson has spent 18 years in real estate. She runs operations at Belle Property Maroochydore on the Sunshine Coast, and she has a theory about what's changed in the industry that most people don't want to say out loud."}],"markDefs":[],"style":"normal"},{"_key":"bf90bea6a285","_type":"block","children":[{"_key":"52c92a2d1bc7","_type":"span","marks":["strong"],"text":"\"People never used to be as flippant as they are now\""}],"markDefs":[],"style":"normal"},{"_key":"fd39b9dc7e3a","_type":"testimonial","author":"Elise Wilson, Belle Property Maroochydore ","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-b877f1036ecce91d7ec511a792889c5f75170567-720x692-webp","_type":"reference"}},"quote":[{"_key":"fbf8ce1e0baa","_type":"block","children":[{"_key":"ae21e072f2ff","_type":"span","marks":[],"text":"\"People will literally go, well, you didn't email me back over the weekend, so I'm offered half a percent less, I'm going to go with them,\" she says. \"Because it's easy now, and everybody's made it easy.\""}],"markDefs":[],"style":"normal"}]},{"_key":"5582db0c92f5","_type":"block","children":[{"_key":"719ce4d61dcd","_type":"span","marks":[],"text":"It's a blunt read of the market, and Elise doesn't dress it up. Investors make faster decisions on less information. Loyalty to an agency is thinner than it used to be. The competition isn't just the office down the road offering a lower fee. It's the expectation that every service experience, from a GP appointment to a Qantas flight, should work the way it does on a phone."}],"markDefs":[],"style":"normal"},{"_key":"5f2a2628ec1b","_type":"testimonial","author":"Elise Wilson, Belle Property Maroochydore ","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-b877f1036ecce91d7ec511a792889c5f75170567-720x692-webp","_type":"reference"}},"quote":[{"_key":"cd1374e11147","_type":"block","children":[{"_key":"31fcc9b8d963","_type":"span","marks":[],"text":"\"We live in this consumer world where people expect responses and things in the click of their fingers,\" she says. \"Not that they would ring their GP at eight o'clock at night, but they'd certainly ring their property manager.\""}],"markDefs":[],"style":"normal"}]},{"_key":"ba44432e2f3c","_type":"block","children":[{"_key":"dcd985ede290","_type":"span","marks":["strong"],"text":"\"If we fixed the retention, you're doubling your profitability\""}],"markDefs":[],"style":"normal"},{"_key":"2822bd4783a0","_type":"block","children":[{"_key":"0cb797cabe4a","_type":"span","marks":[],"text":"Belle Property Maroochydore onboarded with Ailo in December. For Elise, the shift wasn't about what changed inside the office first. It was about what changed for the investor."}],"markDefs":[],"style":"normal"},{"_key":"3302b2acd7a5","_type":"block","children":[{"_key":"0a6327bab9f5","_type":"span","marks":[],"text":"Disbursements were the clearest example. Under the old system, the fifteenth of every month brought a wave of emails: why don't I have any money? The answer was always the same convoluted explanation about end of month not falling on the last day of the month, and the bank not accepting that as an excuse when the mortgage was due."}],"markDefs":[],"style":"normal"},{"_key":"73f5eccd97ca","_type":"block","children":[{"_key":"a947197d3e8d","_type":"span","marks":[],"text":"\"I can't tell you how many emails we used to get,\" she says. Now investors see where their funds are and disburse whenever they choose. The emails stopped."}],"markDefs":[],"style":"normal"},{"_key":"1577bb219bf9","_type":"block","children":[{"_key":"6ce1dc81d12a","_type":"span","marks":[],"text":"The transparency cuts both ways. Investors feel more in control, which means they're less likely to chase the team for information that should have been available to them all along. And the team gets that time back to focus on the parts of the relationship that actually matter: the advice, the responsiveness, the things an investor would notice and value."}],"markDefs":[],"style":"normal"},{"_key":"47dff496f9cb","_type":"block","children":[{"_key":"ee14661c80a1","_type":"span","marks":[],"text":"Elise's view is that a small agency can't compete on volume. \"Nobody wants 500 landlords that are so penny pinching that we can't get them to pay for basic maintenance,\" she says. \"We need to represent value to bring in the people that can appreciate it.\""}],"markDefs":[],"style":"normal"},{"_key":"09ae2b90d867","_type":"block","children":[{"_key":"ed6bc3844230","_type":"span","marks":["strong"],"text":"When the technology walked in before the pitch did"}],"markDefs":[],"style":"normal"},{"_key":"c232a0725e34","_type":"block","children":[{"_key":"d2182fd858d3","_type":"span","marks":[],"text":"The signal that something had shifted came before Belle Property had even finished transitioning. A landlord on the fence told them directly: I'd rather go with you, but this other company uses Ailo."}],"markDefs":[],"style":"normal"},{"_key":"2f7a6fe8fc6a","_type":"block","children":[{"_key":"20b2b360edfa","_type":"span","marks":[],"text":"\"We did end up signing that management,\" Elise says, \"because we said we were signing up to Ailo.\""}],"markDefs":[],"style":"normal"},{"_key":"d8a967020e75","_type":"block","children":[{"_key":"083363bba616","_type":"span","marks":[],"text":"It's a moment that would have been unthinkable a few years ago. A back-office system decision becoming the reason a landlord chose one agency over another. But Elise sees it as confirmation of something she already knew. The service experience is the product now, and investors can tell who's equipped to deliver it."}],"markDefs":[],"style":"normal"},{"_key":"e5f23c026b2f","_type":"block","children":[{"_key":"e70422ab986b","_type":"span","marks":["strong"],"text":"The subplot that proved the point"}],"markDefs":[],"style":"normal"},{"_key":"e79dbc73b07b","_type":"block","children":[{"_key":"9a4303ba5f9c","_type":"span","marks":[],"text":"Shortly after onboarding, Belle Property had unplanned staff changeover. In a small office, that's the kind of disruption that used to spiral. Elise, who isn't a property manager by trade, was able to step into the workflow herself and keep the portfolio moving. A new team member with no trust accounting background picked up the rhythm through the system rather than through a rushed corridor handover."}],"markDefs":[],"style":"normal"},{"_key":"6122d6851345","_type":"block","children":[{"_key":"86298e9a68a5","_type":"span","marks":[],"text":"It reinforced what Elise had already seen from the investor side. When the business holds together through disruption, the people it serves never feel the turbulence. That steadiness is part of what makes an agency harder to leave."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-30c122fe2f32d3749b23f96079fe7e719ae9a392-1536x1024-png","_type":"reference"}},"date":"2026-03-23","excerpt":"Elise Wilson has watched investors become faster to leave and harder to impress. Here's how Belle Property Maroochydore turned transparency into the reason landlords stay","name":null,"previewVisual":null,"related":null,"slug":"blog/elise-wilson-on-making-a-small-agency-harder-to-leave","title":"Elise Wilson on Making a Small Agency Harder to Leave","videoUrl":null,"visualType":"image"},{"_createdAt":"2026-03-19T01:42:48Z","_id":"40493cc4-e877-4f9a-9e74-60d7a8abdc3b","_type":"post","_updatedAt":"2026-03-19T02:12:40Z","author":{"name":"Benjamin Ling","picture":{"_type":"imageWithMetadata","asset":{"_ref":"image-26512e80ed8459c2fd3ffcdeb3989fd006111af9-6000x4000-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.5540224091777592,"left":0.5087539169877326,"right":0.19027964328656707,"top":0},"hotspot":{"_type":"sanity.imageHotspot","height":0.44597759082224075,"width":0.29776994792695133,"x":0.6576388909512083,"y":0.22298879541112038}}},"background":null,"content":[{"_key":"7e4c42357cbf","_type":"block","children":[{"_key":"630b9630945b","_type":"span","marks":[],"text":"Molly Stewart has been a property manager long enough to know that things rarely go to plan. But even by the standards of regional New South Wales, the timing of her office's migration to Ailo was extraordinary."}],"markDefs":[],"style":"normal"},{"_key":"42b08c895a87","_type":"testimonial","author":"Molly Stuart, LJ Hooker Taree","background":{"title":"Pink","value":"#FDEDF1"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-3265a2788d49b9922339ea5b82035b0c90c33673-400x400-jpg","_type":"reference"}},"quote":[{"_key":"ef4cb6c47e03","_type":"block","children":[{"_key":"4c5fc2b97f10","_type":"span","marks":[],"text":"\"It was a very big deal,\" Molly says. \"The migration from our legacy system to Ailo. And then the floods hit.\""}],"markDefs":[],"style":"normal"}]},{"_key":"6ec92f98a495","_type":"block","children":[{"_key":"359cf89fb140","_type":"span","marks":[],"text":"The Manning Valley floods forced LJ Hooker Taree to operate with a single person in their physical office. The remaining 40 staff worked remotely, scattered across the region, managing portfolios through a platform they had only just adopted."}],"markDefs":[],"style":"normal"},{"_key":"c88de5fb6eee","_type":"testimonial","author":"Molly Stuart, LJ Hooker Taree","background":{"title":"Pink","value":"#FDEDF1"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-3265a2788d49b9922339ea5b82035b0c90c33673-400x400-jpg","_type":"reference"}},"quote":[{"_key":"daa6a1061408","_type":"block","children":[{"_key":"739d296a5466","_type":"span","marks":[],"text":"\"Ailo definitely made it a lot easier during the floods to have all our staff working remotely,\" Molly says. \"We all knew where we were up to.\""}],"markDefs":[],"style":"normal"}]},{"_key":"91d1f25e2628","_type":"block","children":[{"_key":"f23c273ede32","_type":"span","marks":[],"text":"That line lands quietly, but it carries weight. In the middle of a natural disaster, with a team dispersed and an office underwater, nobody lost track of what needed to happen next. The system held."}],"markDefs":[],"style":"normal"},{"_key":"835e59e4dcc8","_type":"block","children":[{"_key":"61fb82e85097","_type":"span","marks":[],"text":"Molly is also clear about what the shift has meant for her tenants. When asked whether the technology has created distance, she pushes back."}],"markDefs":[],"style":"normal"},{"_key":"d61bcf3f5705","_type":"block","children":[{"_key":"80d38af05281","_type":"span","marks":["strong","em"],"text":"\"The relationship with our tenants has grown,\" she says. \"It's definitely gained, not lost.\""}],"markDefs":[],"style":"normal"},{"_key":"c936591b6307","_type":"block","children":[{"_key":"7958087f65e2","_type":"span","marks":[],"text":"Tenants now communicate with their specific property manager directly through the platform, rather than emailing a generic team address. For Molly, that has made the service more personal, not less."}],"markDefs":[],"style":"normal"},{"_key":"4f2d3eaaabb6","_type":"block","children":[{"_key":"b768d7b95659","_type":"span","marks":[],"text":"Sheridan Gibbs joined the LJ Hooker Taree team after the migration, so she has no memory of the old way. For her, Ailo is simply how property management works. And she is remarkably clear about what that means day to day."}],"markDefs":[],"style":"normal"},{"_key":"ca88c6f7cdfa","_type":"testimonial","author":"Sheridan Gibbs, LJ Hooker Taree","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-38de82542bdba82a26e0430ac2b3213b557a3dfe-400x400-jpg","_type":"reference"}},"quote":[{"_key":"a9ea8cc60b86","_type":"block","children":[{"_key":"7f341e86dca5","_type":"span","marks":[],"text":"\"I love coming in and my day's kind of set,\" Sheridan says. \"My due dates are there, what's due today, and I can tick that off as I go.\""}],"markDefs":[],"style":"normal"}]},{"_key":"d2a2efbdea05","_type":"block","children":[{"_key":"7a15cdb9a311","_type":"span","marks":[],"text":"When pressed on whether the structure has changed how she works, Sheridan doesn't hesitate."}],"markDefs":[],"style":"normal"},{"_key":"e901a823c538","_type":"block","children":[{"_key":"e88b650c9eb8","_type":"span","marks":[],"text":"\"It makes it a lot more personal. They're messaging you directly and they're working with you directly.\""}],"markDefs":[],"style":"normal"},{"_key":"c1ef28f670ca","_type":"testimonial","author":"Sheridan Gibbs, LJ Hooker Taree","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-38de82542bdba82a26e0430ac2b3213b557a3dfe-400x400-jpg","_type":"reference"}},"quote":[{"_key":"eb0d57b88d2d","_type":"block","children":[{"_key":"1ae8234351b7","_type":"span","marks":[],"text":"Her favourite part of the platform is projects. \"It's all there for me. I don't really have to remember. I can't forget what I've got to do.\""}],"markDefs":[],"style":"normal"}]},{"_key":"c9da1bd6975e","_type":"block","children":[{"_key":"5ee8bf2fc939","_type":"span","marks":[],"text":"Both women are optimistic about what comes next. When asked whether the platform is unlocking her potential, Molly pauses for a moment before answering."}],"markDefs":[],"style":"normal"},{"_key":"17edce7a2246","_type":"block","children":[{"_key":"2e7eda7da576","_type":"span","marks":[],"text":"\"Yes. I definitely think it's unlocking my potential.\""}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-f994e38ae9c92f2a371349a937ddd2485ce4e4a2-1200x628-png","_type":"reference"}},"date":"2026-03-19","excerpt":" LJ Hooker Taree migrated to Ailo just before a major flood hit the Manning Valley. With 40 staff working remotely and one person in the office, the platform held and tenant relationships grew stronger.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"e58611b66079","_ref":"9bfe944a-91d0-4704-ba0e-40630c2810de","_type":"relatedItem"},{"_key":"c38592ccf347","_ref":"ec9813ec-78a7-40e8-8053-984ef6f21451","_type":"relatedItem"},{"_key":"7596624ac42d","_ref":"971262fa-1496-4d69-85e0-1dc07e862612","_type":"relatedItem"}]},"slug":"blog/when-the-flood-came-the-system-held","title":"When the Flood Came, the System Held","videoUrl":null,"visualType":"image"},{"_createdAt":"2026-03-17T03:15:22Z","_id":"cRCWWHCoYT1iLGWlkNIcOA","_type":"post","_updatedAt":"2026-03-17T03:30:22Z","author":{"name":"Benjamin Ling","picture":{"_type":"imageWithMetadata","asset":{"_ref":"image-26512e80ed8459c2fd3ffcdeb3989fd006111af9-6000x4000-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.5540224091777592,"left":0.5087539169877326,"right":0.19027964328656707,"top":0},"hotspot":{"_type":"sanity.imageHotspot","height":0.44597759082224075,"width":0.29776994792695133,"x":0.6576388909512083,"y":0.22298879541112038}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"63831101bbee","_type":"block","children":[{"_key":"6ae77c9f4033","_type":"span","marks":[],"text":"Ailo was proud to be the exclusive event partner of LJ Hooker’s International Women’s Day celebration, held at the Carla Zampatti Head Office and warehouse in Waterloo.\n\nThe top 50 women from across the LJ Hooker group gathered for an afternoon that was equal parts inspiration and connection, with special guest speakers Amanda Tate, LJ Hooker CEO Christine Michaels, and Cathie Crampton sharing their perspectives on leadership, resilience, and what it means to build a career in an industry carried overwhelmingly by women."}],"markDefs":[],"style":"normal"},{"_key":"f08bd7a951a8","_type":"imageBlock","background":{"title":"Cloud","value":"#F7F7F7"},"visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-52d1c74790134b024001d412a1e425f180111621-3600x2400-jpg","_type":"reference"},"changed":true}},{"_key":"b2c6a749cc4a","_type":"block","children":[{"_key":"98dbb756b403","_type":"span","marks":[],"text":"\nGuests were treated to a full tour of the Carla Zampatti warehouse, design studio, and manufacturing facilities, an experience that brought the craftsmanship behind one of Australia’s most iconic fashion houses to life in a way that left a lasting impression on everyone in the room.\n\nAilo’s support of this event reflects something we feel deeply about. Property management in Australia is a profession built and sustained by women, and the opportunity to stand alongside LJ Hooker in celebrating that contribution was one we did not hesitate to take."}],"markDefs":[],"style":"normal"},{"_key":"590a659923c5","_type":"horizontalSlider","slides":[{"_key":"06ca746b439d","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-76dad5d046e1e8a89d901089a5fd0af8ba2b5eec-2400x3600-jpg","_type":"reference"}}},{"_key":"feecaafdbe7f","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-d29c70dbcc773f16214ab2f8df1607c8f9b81489-2048x1365-jpg","_type":"reference"}}},{"_key":"fdeb3a79abb4","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-1bda3cacc97da6d9addd0304fee80683958537b9-3605x2400-jpg","_type":"reference"}}},{"_key":"40e8db2c2b6f","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-c6dfe698b3635b87fb0c07ae999a6a16e17e5eab-3605x2400-jpg","_type":"reference"}}},{"_key":"94466f1d250b","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-ddb7e82ab6d3612cdb973cde85a427d6e951c136-2400x3600-jpg","_type":"reference"}}},{"_key":"29a778a6cfff","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-41bbed36520aa1600b3c991032ee56dbe58d2e7f-2400x3600-jpg","_type":"reference"}}}]},{"_key":"b6e1f1fe565e","_type":"block","children":[{"_key":"278fad8fd4c6","_type":"span","marks":[],"text":"We were honoured to provide MECCA giveaways and Ailo merchandise for every attendee, but the real gift was the room itself: fifty of the best in the business, together in one place, taking a moment to recognise each other.\n\nThat is what International Women’s Day should feel like."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-1a0b67c8e44af23f506dd9eda164b2a89856906c-2048x1364-jpg","_type":"reference"}},"date":"2026-03-17","excerpt":"Ailo was proud to be the exclusive event partner of LJ Hooker’s International Women’s Day celebration, held at the Carla Zampatti Head Office and warehouse in Waterloo.","name":null,"previewVisual":null,"related":{"background":{"title":"White","value":"#FFFFFF"},"relatedItems":[{"_key":"79afec3781b7","_ref":"9bfe944a-91d0-4704-ba0e-40630c2810de","_type":"relatedItem"},{"_key":"7a8b9bca6166","_ref":"9f73kgScLY7Ceczja1RcqH","_type":"relatedItem"},{"_key":"fb329b887f7d","_ref":"v4MtgBZL17MVf0A3silB22","_type":"relatedItem"}]},"slug":"blog/lj-hooker-carla-zampatti-and-ailo-for-international-womens-day","title":"Ailo joins LJ Hooker at Carla Zampatti HQ for International Women's Day ","videoUrl":null,"visualType":"image"},{"_createdAt":"2026-03-09T16:56:59Z","_id":"b737d328-fa98-4c01-87e9-3c6e12c3cb29","_type":"post","_updatedAt":"2026-03-09T17:18:43Z","author":{"name":"Benjamin Ling","picture":{"_type":"imageWithMetadata","asset":{"_ref":"image-26512e80ed8459c2fd3ffcdeb3989fd006111af9-6000x4000-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.5540224091777592,"left":0.5087539169877326,"right":0.19027964328656707,"top":0},"hotspot":{"_type":"sanity.imageHotspot","height":0.44597759082224075,"width":0.29776994792695133,"x":0.6576388909512083,"y":0.22298879541112038}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"fdb28eff3625","_type":"block","children":[{"_key":"90d057073733","_type":"span","marks":[],"text":"There is something that happens when you put the right people in a room that isn't trying to sell them anything.\n\nLast Wednesday evening, I stood at the front of MECCA Carlton and welcomed the first Ailo After Hours Masterclass of 2026. "}],"markDefs":[],"style":"normal"},{"_key":"f08bd7a951a8","_type":"imageBlock","background":{"title":"Cloud","value":"#F7F7F7"},"visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-b7f59b32a6bf635334d98ae43515ff2739be0679-1754x1062-png","_type":"reference"},"changed":true}},{"_key":"b2c6a749cc4a","_type":"block","children":[{"_key":"98dbb756b403","_type":"span","marks":[],"text":"\nClose to seventy of these events now, held across the country since mid-2023, and the format is always the same. Property managers and principals from some of Victoria's most respected offices, arriving into a space that is warm and familiar and entirely free of the usual professional-event furniture. No slides. No stage. No product pitch. Just people in a room, and a panel conversation that, by the end of the evening, had the audience asking questions that weren't really about software at all."}],"markDefs":[],"style":"normal"},{"_key":"51cc9643bae1","_type":"block","children":[{"_key":"ac25df0327c2","_type":"span","marks":[],"text":"They were asking about a different way to work. I've watched it happen enough times now to know when the room has shifted. Wednesday night shifted early.\n\nMel Jerzyna runs LJ Hooker Penrith, and this was not her first time on the panel. I keep inviting her back because her honesty is the kind that makes a room go quiet. Twenty-five years in this industry, the kind of experience that earns a healthy scepticism of anything that promises to change the way things are done. She told the room that the push to look at Ailo didn't come from inside her business. It came from her husband."}],"markDefs":[],"style":"normal"},{"_key":"491eff6227eb","_type":"testimonial","author":"Melissa Jerzyna ","background":{"title":"Pink","value":"#FDEDF1"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-cc548b917e6f55300c46fdc7195803766a6d56f8-524x458-png","_type":"reference"}},"quote":[{"_key":"8a0f641c75c9","_type":"block","children":[{"_key":"e3018b735508","_type":"span","marks":[],"text":"\"He was seeing me working 24/7,\" she said. \"He was sick of seeing that. He wanted his wife back. He wanted their mother back.\""}],"markDefs":[],"style":"normal"}]},{"_key":"057680ef8692","_type":"block","children":[{"_key":"ae596a60e573","_type":"span","marks":[],"text":"She paused."}],"markDefs":[],"style":"normal"},{"_key":"3af261c463cc","_type":"block","children":[{"_key":"47f008293f45","_type":"span","marks":[],"text":"\"But it was honestly the best move I ever did.\""}],"markDefs":[],"style":"normal"},{"_key":"203fbd2448e8","_type":"block","children":[{"_key":"edbd8ffb3653","_type":"span","marks":[],"text":"That sentence, "},{"_key":"6fd6077e41aa","_type":"span","marks":["em"],"text":"he wanted his wife back"},{"_key":"68474b6ff392","_type":"span","marks":[],"text":", did what no product demonstration could. I've moderated close to seventy of these evenings. I still felt it land. Every person in that room understood what she meant. Not abstractly. Personally."}],"markDefs":[],"style":"normal"},{"_key":"ef3509891b3a","_type":"block","children":[{"_key":"704edb8d95c8","_type":"span","marks":[],"text":"Property management is a profession carried largely on the shoulders of women, and it has asked an enormous amount of them for a very long time. What Mel described wasn't just burnout. It was the slow erosion of everything outside the job. Her reclaiming her evenings, her weekends, her presence at the dinner table, wasn't a personal achievement she arrived at alone. It was something that became possible when the system she worked in finally matched the standard she had always held herself to."}],"markDefs":[],"style":"normal"},{"_key":"20a25b834e07","_type":"block","children":[{"_key":"67638c9e3cc6","_type":"span","marks":[],"text":"What she noticed first, once things changed, wasn't a metric. It was something smaller. Her team had started arriving five minutes before opening instead of an hour early. Laptops were closing at five o'clock. And people had started, unprompted, offering to help each other. \n"}],"markDefs":[],"style":"normal"},{"_key":"464a2cfced79","_type":"testimonial","author":"Melissa Jerzyna ","background":{"title":"Pink","value":"#FDEDF1"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-cc548b917e6f55300c46fdc7195803766a6d56f8-524x458-png","_type":"reference"}},"quote":[{"_key":"20a25b834e07","_type":"block","children":[{"_key":"67638c9e3cc6","_type":"span","marks":[],"text":"\"There was always free time for someone to go, 'I can see you've got a couple of things, do you want me to help you with that?'\" she said. \"People had time to actually ask.\""}],"markDefs":[],"style":"normal"}]},{"_key":"ac03666ca97d","_type":"block","children":[{"_key":"69ed610d5b96","_type":"span","marks":[],"text":"That last line is worth sitting with. In a profession known for chronic overload, someone had time to ask. That is not an operational outcome. That is a culture. And the thing that created the space for it was a single platform that held the logic of the day, so that the people in the business didn't have to.\n\nRory Somerville runs Ray White Bendigo. I've known Rory for years, and I asked him to be on the panel because when he talks about his business, people listen differently. Forty-five people on the ground, and another fourteen working alongside them from the Philippines, a team he treats, in his own words, with exactly the same care. \"Yesterday we did corporate massages in the office in Bendigo,\" he told the room. \"We had massages over in the Philippines too. Pizzas in both places.\" He said it matter-of-factly, which made it land harder than if he'd made a point of it."}],"markDefs":[],"style":"normal"},{"_key":"8d382b084d02","_type":"block","children":[{"_key":"ed1ec4cda92f","_type":"span","marks":[],"text":"Rory is also the founder of TaskBridge, a VA solutions service built from his own experience of genuinely integrating local and remote teams. The motivation behind both, his Bendigo business and TaskBridge, turns out to be the same thing. When Rory looks at property management, he sees people. Not portfolios, not compliance obligations, but people who were increasingly, in the years before Ailo, scared to take annual leave. \n"}],"markDefs":[],"style":"normal"},{"_key":"6d79a35d8fa5","_type":"testimonial","author":"Rory Somerville ","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-9cfdc87396a30fa656394be80a2807a1a848b716-782x836-png","_type":"reference"}},"quote":[{"_key":"8d382b084d02","_type":"block","children":[{"_key":"ed1ec4cda92f","_type":"span","marks":[],"text":"\"I got really concerned about the mental health of my property managers,\" he said. \"They were scared to take days off because they thought they'd come back to double the work. When did we get to a point in society where people are scared to take any leave?\""}],"markDefs":[],"style":"normal"}]},{"_key":"4c39c0790178","_type":"block","children":[{"_key":"4c754c2506bf","_type":"span","marks":[],"text":"That question didn't get a philosophical answer on the night. It got a practical one."}],"markDefs":[],"style":"normal"},{"_key":"6556c228e3ce","_type":"block","children":[{"_key":"106d53ef7733","_type":"span","marks":[],"text":"What changed for Rory's teams was visibility. Not surveillance, but clarity. When everyone in a portfolio, local staff and the Philippines team alongside each other, is working inside one system and can see exactly where things stand, the fear of absence disappears. Someone can step in. Something doesn't fall. The work holds its shape without the person having to hold it together personally. That is what Ailo made possible. Not a feature. A feeling.\n\nThe audience arrived curious and left asking the kind of questions that come from someone genuinely weighing a decision rather than entertaining a conversation. One attendee had been through a demo the day before. She wanted to know what migration actually looks like: what it feels like to leave a legacy system, how long it takes, what the support is like in those first weeks. The answers came from Mel and Rory, not from me, which is precisely the point. She was talking to people who had stood where she was standing."}],"markDefs":[],"style":"normal"},{"_key":"3016a9a7307d","_type":"block","children":[{"_key":"8d2764201c16","_type":"span","marks":[],"text":"Other questions followed, on arrears, on the moment that chasing stops and visibility takes over, on what happens when a landlord can see everything without having to call anyone. The room knew every question before it was finished. That's what a room full of property managers looks like when the selling is out of it and the honesty is in.\n\nAilo conducts these evenings because we believe that peer conversation changes minds in ways that a sales pitch alone simply cannot. "},{"_key":"68dba30e521b","_type":"span","marks":["strong","em"],"text":"Nobody who walked into MECCA Carlton last Wednesday was under any obligation to be curious."},{"_key":"cb569c87659e","_type":"span","marks":[],"text":" They came because something in the idea of it appealed to them."}],"markDefs":[],"style":"normal"},{"_key":"79e698799852","_type":"block","children":[{"_key":"ce91a2e98b0c","_type":"span","marks":[],"text":"What they found was two people who had asked the same question they were asking, made a decision, and came back to describe what was on the other side of it. The old world behind them. A future that felt, in their own words, genuinely bright."}],"markDefs":[],"style":"normal"},{"_key":"f9ebc48049fe","_type":"block","children":[{"_key":"655f93190772","_type":"span","marks":[],"text":"If you were in that room on Wednesday, you know what I mean. If you weren't, the next event isn't far away."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-fbdb1a3ba8c291dcc4ad8af123647414c16694f1-1200x800-webp","_type":"reference"}},"date":"2026-03-11","excerpt":"What does it look like when seventy property managers gather in a room with no slides, no demo, and no sales pitch? Ben Ling reflects on the first Ailo After Hours event of 2026 — and the two panellists who made the room go quiet","name":null,"previewVisual":null,"related":{"background":{"title":"White","value":"#FFFFFF"},"relatedItems":[{"_key":"79afec3781b7","_ref":"9bfe944a-91d0-4704-ba0e-40630c2810de","_type":"relatedItem"},{"_key":"7a8b9bca6166","_ref":"9f73kgScLY7Ceczja1RcqH","_type":"relatedItem"},{"_key":"fb329b887f7d","_ref":"v4MtgBZL17MVf0A3silB22","_type":"relatedItem"}]},"slug":"blog/something-happens-when-nobodys-selling","title":"Something Happens When Nobody's Selling","videoUrl":null,"visualType":"image"},{"_createdAt":"2026-03-09T11:07:43Z","_id":"b3a9ba35-7b33-42ec-819e-e44e3b57679a","_type":"post","_updatedAt":"2026-03-09T11:51:32Z","author":{"name":"Benjamin Ling","picture":{"_type":"imageWithMetadata","asset":{"_ref":"image-26512e80ed8459c2fd3ffcdeb3989fd006111af9-6000x4000-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.5540224091777592,"left":0.5087539169877326,"right":0.19027964328656707,"top":0},"hotspot":{"_type":"sanity.imageHotspot","height":0.44597759082224075,"width":0.29776994792695133,"x":0.6576388909512083,"y":0.22298879541112038}}},"background":null,"content":[{"_key":"ddf03e0a9555","_type":"block","children":[{"_key":"aa79a02143f7","_type":"span","marks":[],"text":"Keith Trinder has been a property investor for the better part of three decades. He knows what it felt like to wait until the end of the month to understand what had happened to his money. A body corporate levy, rates notice, or water charge would arrive without warning, and the monthly statement would reveal an unwelcome surprise."}],"markDefs":[],"style":"normal"},{"_key":"1e37538a4a11","_type":"block","children":[{"_key":"227c0bdb6995","_type":"span","marks":[],"text":"That was before his property manager, Hayley Mills, and the team at Harcourts Solutions - led by Jodie Stainton and Jess Calvert - moved the business to Ailo"}],"markDefs":[],"style":"normal"},{"_key":"9268aa7fb10a","_type":"testimonial","author":"Keith Trinder, property investor. ","background":{"title":"Pink","value":"#FDEDF1"},"quote":[{"_key":"18bb18cd4fe2","_type":"block","children":[{"_key":"e065418cf952","_type":"span","marks":[],"text":"\"You know what's happening. You're not left in a bit of a shock when you get the bill at the end of the month and you might be expecting a certain amount and there's not much there,\" Keith said. \"This way, you know what's happening and when it's happening."}],"markDefs":[],"style":"normal"}]},{"_key":"29442b92abc1","_type":"block","children":[{"_key":"1788326483f1","_type":"span","marks":["strong"],"text":"Visibility as a baseline expectation"}],"markDefs":[],"style":"normal"},{"_key":"90d0b0285158","_type":"block","children":[{"_key":"5e618572749d","_type":"span","marks":[],"text":"For Keith, the value is not complicated. He checks the app roughly every second day - not because he is anxious, but because he can. Bills show up before they hit. Rent payments register in real time. Inspection records are there if he wants them."}],"markDefs":[],"style":"normal"},{"_key":"faa3780ae06c","_type":"testimonial","author":"Keith Trinder, Property Investor ","background":{"title":"Pink","value":"#FDEDF1"},"quote":[{"_key":"c77343ac7545","_type":"block","children":[{"_key":"b6659b86c57c","_type":"span","marks":[],"text":"\"You see everything. You see when the rent is due, when the rent is paid. You see what bills are coming. You can see that there's a body corporate coming, or rates, or water. I know it's coming. I can see it's there.\""}],"markDefs":[],"style":"normal"}]},{"_key":"8fd86e9b6e40","_type":"block","children":[{"_key":"f5486909f5eb","_type":"span","marks":[],"text":"That visibility has changed how he thinks about financial planning. Surprises have been replaced by visibility. The end-of-month reckoning has been replaced with an ongoing picture."}],"markDefs":[],"style":"normal"},{"_key":"c724f08191d0","_type":"block","children":[{"_key":"76e00f89a019","_type":"span","marks":["strong"],"text":"When the rent lands, it moves"}],"markDefs":[],"style":"normal"},{"_key":"141273c08d4d","_type":"block","children":[{"_key":"76b5cee4f662","_type":"span","marks":[],"text":"Keith's other discovery was the ability to move funds when they arrive - not when the calendar dictates it. If his tenant pays three or four weeks in advance and no bills are pending, Keith can transfer the balance immediately."}],"markDefs":[],"style":"normal"},{"_key":"3c276092712f","_type":"testimonial","author":"Keith Trinder, Property Investor","background":{"title":"Pink","value":"#FDEDF1"},"quote":[{"_key":"ec636009b787","_type":"block","children":[{"_key":"70f81a8502dc","_type":"span","marks":[],"text":"''We always used to get paid at the end of the month. This way, you might get paid whenever he pays you rent. As long as there's no bills coming, you can just take the money as soon as it goes in''"}],"markDefs":[],"style":"normal"}]},{"_key":"4aca6ac3936a","_type":"block","children":[{"_key":"a7fe1a9400dc","_type":"span","marks":[],"text":"For an investor thinking about cash flow, servicing a mortgage, or simply keeping capital working, the difference between waiting until the 30th and moving money in days is meaningful."}],"markDefs":[],"style":"normal"},{"_key":"6354bd703fb9","_type":"block","children":[{"_key":"85c3342aa395","_type":"span","marks":["strong"],"text":"What Jess's team had in mind"}],"markDefs":[],"style":"normal"},{"_key":"c327554bea23","_type":"block","children":[{"_key":"8ccdcdc2d7a5","_type":"span","marks":[],"text":"The experience Keith describes was not accidental. Jodie and Jess and the Harcourts Solutions team made a deliberate decision when they evaluated a change in platform: investor outcomes were a primary consideration."}],"markDefs":[],"style":"normal"},{"_key":"611bd1fac0d3","_type":"testimonial","author":"Jess Calvert, Property Management Operations Manager Harcourts Solutions","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-83276a7f508bdf4418d83b06d64c82bd0d997e67-1066x1048-png","_type":"reference"}},"quote":[{"_key":"36e74dfaa219","_type":"block","children":[{"_key":"8c6e7efab32d","_type":"span","marks":[],"text":"\"Our genuine intention was to invest in software that not only supported our team in elevating the service we provided to investors and tenants, but also enabled our investors to get a greater benefit from the service as a result of using the technology,\" "}],"markDefs":[],"style":"normal"}]},{"_key":"36e74dfaa219","_type":"block","children":[{"_key":"8c6e7efab32d","_type":"span","marks":[],"text":"\nJess said. \"The outcomes of our investors were a high priority when we considered making the change.\""}],"markDefs":[],"style":"normal"},{"_key":"7bfe049a04e1","_type":"block","children":[{"_key":"d5eeab18a0b0","_type":"span","marks":[],"text":"Visibility was a deliberate design priority, not a feature afterthought. Jess knew that if investors could see what was happening in real time, the service standard would lift automatically — and investors would be able to do more with their money as a result."}],"markDefs":[],"style":"normal"},{"_key":"f5030418d2ed","_type":"block","children":[{"_key":"2078ed29d0a7","_type":"span","marks":["strong","em"],"text":"\"Faster access to funds means investors can do so much more. Paying down a mortgage faster is a real outcome for a lot of people. That was part of our thinking.\""}],"markDefs":[],"style":"normal"},{"_key":"913fcad3f572","_type":"block","children":[{"_key":"ce0eefb3894f","_type":"span","marks":["strong"],"text":"On the record"}],"markDefs":[],"style":"normal"},{"_key":"0097eeec5ba9","_type":"block","children":[{"_key":"28b0e2f9d160","_type":"span","marks":[],"text":"Keith was unambiguous about his assessment when asked if there was anything he would change."}],"markDefs":[],"style":"normal"},{"_key":"1851b319bab7","_type":"block","children":[{"_key":"607810793809","_type":"span","marks":[],"text":"\"Nothing, the way this all works for me is perfect now with Harcourts, Hayley and Ailo -I can't think of any changes. I'm just happy the way it is. Don't fix it if it's not broken.\""}],"markDefs":[],"style":"normal"},{"_key":"25078281ea1d","_type":"block","children":[{"_key":"82dc297a2dcd","_type":"span","marks":[],"text":"For a man who has managed investment property for thirty years through multiple systems and approaches, that is a considered position."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-37ad2574acb9a97e99107db88555f721c001d00c-1920x1280-jpg","_type":"reference"}},"date":"2026-03-10","excerpt":"After three decades of waiting until month-end to understand what had happened to his money, Keith Trinder now checks his investment property app every second day. 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Not the technical side of the job but the emotional side."}],"markDefs":[],"style":"normal"},{"_key":"5b90098f8347","_type":"block","children":[{"_key":"637922a3d6c7","_type":"span","marks":[],"text":"Running your entire day out of an overflowing inbox. Relying on post-it notes. Getting messages completely out of context. Accounting processes that practically invite errors. That knot in your stomach when you log on Monday morning. The absolute scramble when someone goes on leave."}],"markDefs":[],"style":"normal"},{"_key":"e2d09a60f4fa","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-d4fd1d6791bcdc130e4e084042438d22bfae3a92-890x500-png","_type":"reference"}}},{"_key":"2823bb352acf","_type":"block","children":[{"_key":"d24c0771f49d","_type":"span","marks":[],"text":"None of these are really software problems. They're emotional ones. And they've been around so long that most people in the industry have just accepted them as part of the deal."}],"markDefs":[],"style":"normal"},{"_key":"15676229fa23","_type":"block","children":[{"_key":"7108a5e3b0a0","_type":"span","marks":[],"text":"Ben's point was that the next generation of AI-powered platforms won't just speed up what you already do. They'll find and fix problems that have been sitting there for years, right under everyone's nose. Things the industry has always assumed were just... how it is."}],"markDefs":[],"style":"normal"},{"_key":"8fd679bb5d48","_type":"block","children":[{"_key":"e075fd5f8eaf","_type":"span","marks":["strong"],"text":"Prediction 2: AI will solve landlord issues that landlords don't see today"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"6f0dd91a30a2","_type":"block","children":[{"_key":"89f68363ab94","_type":"span","marks":[],"text":"The second prediction zoomed out from the PM to the investor, and to a bigger question about what property management could actually be."}],"markDefs":[],"style":"normal"},{"_key":"fe592f8f8799","_type":"block","children":[{"_key":"63d096bdad70","_type":"span","marks":[],"text":"Most agencies today define what they do pretty narrowly. Collect rent. Fix things when they break. Find tenants. AI makes it possible to offer investors something much broader."}],"markDefs":[],"style":"normal"},{"_key":"d0ae27b4db70","_type":"block","children":[{"_key":"37313034a86d","_type":"span","marks":[],"text":"Think about what a property investor actually deals with across the life of their investment: asset planning, mortgage decisions, assessing risk, tax planning and working out when to buy and sell."}],"markDefs":[],"style":"normal"},{"_key":"08f6731e30f8","_type":"block","children":[{"_key":"70d9e4a93779","_type":"span","marks":[],"text":"Right now, all of that sits with different people: accountants, mortgage brokers, financial advisers, depreciation specialists. None of them are talking to each other. And none of them are connected to the agency managing the property day to day."}],"markDefs":[],"style":"normal"},{"_key":"34f01e4691ee","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-1bfde82a0be4ca732ab18735669aa30536c67418-890x499-png","_type":"reference"}}},{"_key":"9da96aab5a17","_type":"block","children":[{"_key":"268bfd2a00ce","_type":"span","marks":[],"text":"AI-powered platforms will pull all of this into one place. This dramatically changes what an agency can offer and how valuable the PM becomes to the investor. New services, deeper relationships, new revenue. And ultimately, it puts the agency and the property manager at the centre of a completely new ecosystem."}],"markDefs":[],"style":"normal"},{"_key":"52d9977661ae","_type":"block","children":[{"_key":"c2b379171d9a","_type":"span","marks":[],"text":"But the opportunity comes with a warning. If agencies don't step into that central role, someone else will."}],"markDefs":[],"style":"normal"},{"_key":"e88375878640","_type":"block","children":[{"_key":"d9f164104ea2","_type":"span","marks":["strong"],"text":"How to prepare for what's coming"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"59895fc24e52","_type":"block","children":[{"_key":"15e791471d46","_type":"span","marks":[],"text":"So what can agencies start doing now?"}],"markDefs":[],"style":"normal"},{"_key":"b72054942cf4","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-2f9b8928fe449b2160bffa2ced26d0cc0fd9def4-887x498-png","_type":"reference"}}},{"_key":"04919f625706","_type":"block","children":[{"_key":"0b2568c86fb5","_type":"span","marks":["strong"],"text":"1. Treat it as a cultural shift, not a tech one."}],"markDefs":[],"style":"normal"},{"_key":"7da70c3178c1","_type":"block","children":[{"_key":"a3df07c1d914","_type":"span","marks":[],"text":"The biggest change coming isn't a new tool or a new platform. It's a mindset shift. Lean into the change rather than resist it, because it will be good for careers, good for businesses, and there's no viable future without it. Tech can't solve culture. That part is on you."}],"markDefs":[],"style":"normal"},{"_key":"65b87035ec35","_type":"block","children":[{"_key":"b002f8864a91","_type":"span","marks":["strong"],"text":"2. Start expecting more from your technology partners."}],"markDefs":[],"style":"normal"},{"_key":"ac4b0fbc078b","_type":"block","children":[{"_key":"1011040893b6","_type":"span","marks":[],"text":"Most property managers have lived with clunky, disconnected systems for so long that they've stopped imagining things could be different. Look at the daily frustrations with fresh eyes. The emotional load of property management, all those hidden problems from prediction one, shouldn't just be accepted as normal. Good technology should actually solve them."}],"markDefs":[],"style":"normal"},{"_key":"1b89d45fd828","_type":"block","children":[{"_key":"d88e25f54917","_type":"span","marks":["strong"],"text":"3. Start building a new ecosystem with your agency at the centre."}],"markDefs":[],"style":"normal"},{"_key":"cda1aae0b934","_type":"block","children":[{"_key":"15b41d446149","_type":"span","marks":[],"text":"This is where the two predictions come together. If AI can solve PM problems they didn't know they had, and solve investor problems they didn't know they had, then the agency that brings all of that together becomes incredibly valuable. Start thinking about customer value creation across the whole investment journey. What new services could you offer? What would it look like if your agency was the hub connecting investors with everything they need? Great technology makes this possible. But it starts with the ambition to get there."}],"markDefs":[],"style":"normal"},{"_key":"c4f8a207d24a","_type":"block","children":[{"_key":"15b41d446149","_type":"span","marks":[],"text":"\n"},{"_key":"d1d4318779f3","_type":"span","marks":["strong"],"text":"Where this leaves us"}],"markDefs":[],"style":"normal"},{"_key":"c73431e9b396","_type":"block","children":[{"_key":"7e3b840571da","_type":"span","marks":[],"text":"The industry is moving, and agencies that wait too long to adapt risk being left behind. If these predictions play out, property management becomes a bigger, more interesting, more rewarding career than it's ever been."}],"markDefs":[],"style":"normal"},{"_key":"49d6622a000f","_type":"block","children":[{"_key":"b6b40ab32c0b","_type":"span","marks":[],"text":"The agencies that move first won't just be more efficient. They'll be more valuable."}],"markDefs":[],"style":"normal"},{"_key":"d6994681af68","_type":"block","children":[{"_key":"d7c1591d7981","_type":"span","marks":["em"],"text":"Ben White is the co-founder and CEO of Ailo. He presented \"The future of property management in an AI world\" at the One Conference PM room in January 2026."}],"markDefs":[],"style":"normal"},{"_key":"7ac45f3335c0","_type":"block","children":[{"_key":"c80174535260","_type":"span","marks":["em"],"text":"Want to see how Ailo is building toward this future? 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It started with control."}],"markDefs":[],"style":"normal"},{"_key":"76f8edc06105","_type":"block","children":[{"_key":"f6dc85adafaa","_type":"span","marks":[],"text":"Mel runs one of the more operationally mature property management businesses I come across. She’s pragmatic, direct, and very clear on what does and doesn’t work at scale. So when she talks about growth, it’s never abstract. It’s grounded in what her team can actually sustain."}],"markDefs":[],"style":"normal"},{"_key":"101d3feb023f","_type":"block","children":[{"_key":"deeb975d428d","_type":"span","marks":[],"text":"“We’ve been on Ailo just over a year now,” she told me. “Best decision. I’ve got no complaints whatsoever.”"}],"markDefs":[],"style":"normal"},{"_key":"e52080e9ecd3","_type":"block","children":[{"_key":"fe006e1d5685","_type":"span","marks":[],"text":"That wasn’t said lightly. It came after a year of real-world use, not a honeymoon period."}],"markDefs":[],"style":"normal"},{"_key":"435ba260d06f","_type":"block","children":[{"_key":"526abc5487a8","_type":"span","marks":[],"text":"Growth That Didn’t Break the System"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"df07bac899c7","_type":"block","children":[{"_key":"d0d83cc9f98f","_type":"span","marks":[],"text":"Over the last year, Mel’s business has materially increased capacity. Where portfolios once sat around 120 properties per manager, they’re now comfortably operating well above 200."}],"markDefs":[],"style":"normal"},{"_key":"22e0d32d39cb","_type":"block","children":[{"_key":"4bb36bfeeaf2","_type":"span","marks":[],"text":"What mattered wasn’t the headline number. 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Whether it’s 100 or 200, as long as you’re following the framework, it’s no different.”"}],"markDefs":[],"style":"normal"}]},{"_key":"bc34b00b3a98","_type":"block","children":[{"_key":"e17912120470","_type":"span","marks":[],"text":"That framework has become the backbone of how her team works. Projects define the work. Actions surface what matters. Visibility replaces guesswork."}],"markDefs":[],"style":"normal"},{"_key":"e274b6b4f8d8","_type":"block","children":[{"_key":"840ebd5b5435","_type":"span","marks":[],"text":"And that visibility extends across the team."}],"markDefs":[],"style":"normal"},{"_key":"3c4fbc1853c5","_type":"testimonial","author":"Mel Jerzyna, LJ Hooker Penrith","background":{"title":"Pink","value":"#FDEDF1"},"quote":[{"_key":"0aa9cf6fc391","_type":"block","children":[{"_key":"01ba93e1a493","_type":"span","marks":[],"text":"“If you’ve got your projects in place, anyone can pick up and run,” she said. “The number’s a number. Whether it’s 100 or 200, as long as you’re following the framework, it’s no different.”"}],"markDefs":[],"style":"normal"}]},{"_key":"7ea7aabec1e8","_type":"block","children":[{"_key":"8374d33ddd8f","_type":"span","marks":[],"text":"That shift has changed how the team supports each other. Instead of work being hidden in individual inboxes or heads, it’s shared and visible."}],"markDefs":[],"style":"normal"},{"_key":"beef19609066","_type":"block","children":[{"_key":"95c9ee794cd3","_type":"span","marks":[],"text":"“They jump in and help each other because it’s so transparent,” she said."}],"markDefs":[],"style":"normal"},{"_key":"9fbfe1ef94e1","_type":"block","children":[{"_key":"8e9945eaf54e","_type":"span","marks":[],"text":"A New Kind of Hire"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"7a519994da13","_type":"block","children":[{"_key":"0eb74a994fad","_type":"span","marks":[],"text":"One of the most striking parts of our conversation was Mel’s story about Wayne."}],"markDefs":[],"style":"normal"},{"_key":"5b6a7f5b617c","_type":"block","children":[{"_key":"fe0649d644ab","_type":"span","marks":[],"text":"Wayne joined the business in December. He came from recruitment, not property management. No PM background. No trust accounting history. Three months in, he’s managing over 200 properties."}],"markDefs":[],"style":"normal"},{"_key":"80e381e6f3a0","_type":"block","children":[{"_key":"0cacd59f143c","_type":"span","marks":[],"text":"“He’s running 218,” Mel said, almost casually. “And his response time is 6.9 minutes.”"}],"markDefs":[],"style":"normal"},{"_key":"aa09708626f3","_type":"block","children":[{"_key":"f40c38876ec8","_type":"span","marks":[],"text":"That number matters because it reframes the conversation entirely. This isn’t about heroic individuals. It’s about systems doing the heavy lifting."}],"markDefs":[],"style":"normal"},{"_key":"edaa1bf973a9","_type":"block","children":[{"_key":"228577075451","_type":"span","marks":[],"text":"When I asked why she hired him, Mel didn’t talk about experience."}],"markDefs":[],"style":"normal"},{"_key":"eee8a290ffaf","_type":"block","children":[{"_key":"1d169e7be29a","_type":"span","marks":[],"text":"“It was his common sense,” she said. “Recruitment is dying. He knew it. 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Three years ago, Wayne wouldn’t have been a viable hire."}],"markDefs":[],"style":"normal"},{"_key":"9d2a0bdd3a4c","_type":"block","children":[{"_key":"a1472a94bfea","_type":"span","marks":[],"text":"“You would’ve needed someone with ten years’ experience,” I said to her. “The risk would’ve been too high.”"}],"markDefs":[],"style":"normal"},{"_key":"251e8d745c0c","_type":"block","children":[{"_key":"848de5404a2d","_type":"span","marks":[],"text":"She didn’t disagree."}],"markDefs":[],"style":"normal"},{"_key":"3ea20a3bc5b6","_type":"block","children":[{"_key":"9dbb05ee88b1","_type":"span","marks":[],"text":"“With Ailo and the projects in place, it’s pretty much foolproof,” she said. “You follow the steps. That’s it.”"}],"markDefs":[],"style":"normal"},{"_key":"a3c9acab4bd6","_type":"block","children":[{"_key":"8b860cf72776","_type":"span","marks":[],"text":"Technical knowledge still matters, but it no longer defines who can succeed. 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Fear of change."}],"markDefs":[],"style":"normal"},{"_key":"144d09e83c2e","_type":"block","children":[{"_key":"556a298daf8a","_type":"span","marks":["strong","em"],"text":"“Everyone says, ‘My property manager will hate the change,’” she said. “They probably will for the first month.”"}],"markDefs":[],"style":"normal"},{"_key":"b89fbe4e5b42","_type":"block","children":[{"_key":"006c490ce45a","_type":"span","marks":[],"text":"Then she paused."}],"markDefs":[],"style":"normal"},{"_key":"12f22b9b4a22","_type":"block","children":[{"_key":"42bdb249a735","_type":"span","marks":["strong","em"],"text":"“But with the right support, the change actually relieves them.”"}],"markDefs":[],"style":"normal"},{"_key":"b58a247efddf","_type":"block","children":[{"_key":"afa729e08215","_type":"span","marks":[],"text":"That insight is consistent with everything else she described. 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It’s about creating the conditions where growth becomes possible without breaking people."}],"markDefs":[],"style":"normal"},{"_key":"2aaaef96c6fd","_type":"block","children":[{"_key":"a10a5a1115e4","_type":"span","marks":[],"text":"By putting structure in place, she’s changed who she can hire, how quickly people can succeed, and how confidently the team can scale."}],"markDefs":[],"style":"normal"},{"_key":"393d346412e5","_type":"block","children":[{"_key":"75071cead62b","_type":"span","marks":[],"text":"Ailo didn’t replace experience in her business. It redistributed it. "}],"markDefs":[],"style":"normal"},{"_key":"9eea828043cf","_type":"block","children":[{"_key":"072a0deff316","_type":"span","marks":[],"text":"And in doing so, it’s allowed Mel to build a team that grows together, supports each other, and keeps raising the bar without burning out."}],"markDefs":[],"style":"normal"},{"_key":"42cc0b1a7b8c","_type":"block","children":[{"_key":"1d4f65823d7c","_type":"span","marks":[],"text":"That’s not a feature story. 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Tina holds an exceptionally high standard and isn’t shy about making demands of technology partners."}],"markDefs":[],"style":"normal"},{"_key":"d650b84be801","_type":"testimonial","author":"Tina Kennedy, LJ Hooker Nerang. ","background":{"title":"Pink","value":"#FDEDF1"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-16063c3bf073d2c24a696a6a7dc906ff0c9c91ec-400x400-jpg","_type":"reference"}},"quote":[{"_key":"a39c6dc2f4aa","_type":"block","children":[{"_key":"1f17ce7f6f51","_type":"span","marks":[],"text":"“We’d heard all the promises from legacy systems before,” she said. “They tell you it will do this and that, but it never actually does. We’d been let down or ignored one too many times, so I was dubious.”"}],"markDefs":[],"style":"normal"}]},{"_key":"9be5e50b1e2a","_type":"block","children":[{"_key":"34d7f2da2375","_type":"span","marks":[],"text":"For that reason, when they looked at Ailo early, they held off deliberately. They only moved when it met the standard they were prepared to put in front of their owners and their team."}],"markDefs":[],"style":"normal"},{"_key":"789c900ec650","_type":"block","children":[{"_key":"fbd5d8d2e05e","_type":"span","marks":[],"text":"That context matters. This isn’t a story about jumping early, it’s about waiting until something is genuinely ready."}],"markDefs":[],"style":"normal"},{"_key":"2e4e67a8ab39","_type":"block","children":[{"_key":"a29b20f18662","_type":"span","marks":[],"text":"And that hesitation wasn’t resistance to change. It was a responsibility to their team, and to the tenants and landlords they serve."}],"markDefs":[],"style":"normal"},{"_key":"8c7a38bc12ac","_type":"block","children":[{"_key":"f6d2b6107fb7","_type":"span","marks":[],"text":"Watching the Platform Grow With the Business"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"f316320d5119","_type":"block","children":[{"_key":"1f1c568a1e88","_type":"span","marks":[],"text":"One of the first things I wanted to understand was whether their confidence today was about what Ailo does now, or about what they believe it will continue to do. For Cathy, that answer was clear."}],"markDefs":[],"style":"normal"},{"_key":"268d833cbdc2","_type":"testimonial","author":"Cathy Page, LJ Hooker Nerang","background":{"title":"Pink","value":"#FDEDF1"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-b06e88f4858bfd837736d1cee52661c33ea55733-400x400-jpg","_type":"reference"}},"quote":[{"_key":"4edac2478701","_type":"block","children":[{"_key":"76c935adbd84","_type":"span","marks":[],"text":"“From where we started, Ailo has added 95% of the things we put on our wish list” she said. “"},{"_key":"3aca4b9f9a28","_type":"span","marks":["ailoRed"],"text":"That’s important to us, and it’s important to our owners"},{"_key":"da745e238caf","_type":"span","marks":[],"text":". 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Being able to give candid feedback, raise issues that affected real clients, and trust that those issues would be taken seriously."}],"markDefs":[],"style":"normal"},{"_key":"3002e58e51de","_type":"testimonial","author":"Cathy Page, LJ Hooker Nerang","background":{"title":"Pink","value":"#FDEDF1"},"quote":[{"_key":"baae788f22d2","_type":"block","children":[{"_key":"c6d6d6933006","_type":"span","marks":["ailoRed"],"text":"“That relationship is really important,”"},{"_key":"9b7c5b0227df","_type":"span","marks":[],"text":" Cathy said. “We’ve had a panel of owners who put their two cents in as well, and "},{"_key":"fbb98e60b9ed","_type":"span","marks":["ailoRed"],"text":"that feedback was taken on board"},{"_key":"0b7aa3ef09fa","_type":"span","marks":[],"text":", and implemented.”"}],"markDefs":[],"style":"normal"}]},{"_key":"c2b17fcd0b3f","_type":"block","children":[{"_key":"4cbb82e4b0de","_type":"span","marks":[],"text":"Those owners had come from legacy systems they were comfortable with. The fact that their concerns had been addressed over time changed the conversation entirely."}],"markDefs":[],"style":"normal"},{"_key":"f20b4003a88e","_type":"block","children":[{"_key":"d02dd7254d66","_type":"span","marks":[],"text":"“They were looking for certain things when we took Ailo on a couple of years ago,” Cathy said. “Those things are there now. They’re over the moon.”"}],"markDefs":[],"style":"normal"},{"_key":"34e0c5ff8c17","_type":"block","children":[{"_key":"a317365e5b70","_type":"span","marks":[],"text":"Confidence Comes From Being Heard"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"a91346d992bc","_type":"block","children":[{"_key":"78cc2510a76c","_type":"span","marks":[],"text":"I asked them how they’d speak to leaders who think they already know what Ailo is because they saw it a year or two ago."}],"markDefs":[],"style":"normal"},{"_key":"98c09726a878","_type":"block","children":[{"_key":"6cb047c9c62b","_type":"span","marks":[],"text":"Tina didn’t hesitate."}],"markDefs":[],"style":"normal"},{"_key":"8b5d4d680555","_type":"block","children":[{"_key":"cfa7e0e85dd0","_type":"span","marks":[],"text":"“The most important thing is that you work with us to get the program to suit property management and our owners’ needs,” she said. “Watching the development from five years ago to today has been remarkable.”"}],"markDefs":[],"style":"normal"},{"_key":"b533a02cf68e","_type":"block","children":[{"_key":"891febd09a76","_type":"span","marks":[],"text":"What she was really pointing to was confidence in trajectory. 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"},{"_key":"0236cf489c23","_type":"span","marks":["ailoRed"],"text":"I love that you can assign a task to someone else and it comes back to you once it’s done.”"}],"markDefs":[],"style":"normal"}]},{"_key":"20a7cf8132e9","_type":"block","children":[{"_key":"1e39723b3c42","_type":"span","marks":[],"text":"Transparency came up repeatedly, from both of them."}],"markDefs":[],"style":"normal"},{"_key":"c99a2e23a088","_type":"block","children":[{"_key":"d443235f81f9","_type":"span","marks":[],"text":"“Notes,” Cathy added. “Transparency. Notes.”"}],"markDefs":[],"style":"normal"},{"_key":"90f23d9996f7","_type":"block","children":[{"_key":"225958fcc688","_type":"span","marks":[],"text":"For Tina, this had a direct impact on how she works as a BDM and team leader."}],"markDefs":[],"style":"normal"},{"_key":"6260a795d137","_type":"testimonial","author":"Tina Kennedy","background":{"title":"Pink","value":"#FDEDF1"},"quote":[{"_key":"7b97cf4cc270","_type":"block","children":[{"_key":"0db12bae8a7f","_type":"span","marks":["ailoRed"],"text":"“I get owner instructions every day,”"},{"_key":"bd1533e5068e","_type":"span","marks":[],"text":" she said. “I pop them into the project, because I’m having the same conversations constantly and without Ailo its to easy to forget when you are moving fast, Ailo means I never miss a beat”"}],"markDefs":[],"style":"normal"}]},{"_key":"10a2d28abb97","_type":"block","children":[{"_key":"95d54164771a","_type":"span","marks":[],"text":"By keeping everything in one place, handovers stopped being risky."}],"markDefs":[],"style":"normal"},{"_key":"a5a0d6cec0f5","_type":"block","children":[{"_key":"3ca7fd8e084b","_type":"span","marks":[],"text":"“If I’m off, the property manager or leaser can see exactly what was said,” she said. “They know the context.”"}],"markDefs":[],"style":"normal"},{"_key":"4c6ec991a598","_type":"block","children":[{"_key":"7b96fb6f2b7f","_type":"span","marks":[],"text":"That continuity mattered not just internally, but to investors as well."}],"markDefs":[],"style":"normal"},{"_key":"81a8466172bd","_type":"block","children":[{"_key":"e0fb0b2e2226","_type":"span","marks":[],"text":"“Things don’t get missed,” Tina said. “That’s the most important thing for me.”"}],"markDefs":[],"style":"normal"},{"_key":"785a31f02a41","_type":"block","children":[{"_key":"364814082428","_type":"span","marks":[],"text":"Why This Matters for Culture"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"27bc1c4d9589","_type":"block","children":[{"_key":"8302f35bb3e3","_type":"span","marks":[],"text":"What sat underneath all of this was culture."}],"markDefs":[],"style":"normal"},{"_key":"4de7dee7945f","_type":"block","children":[{"_key":"af3eb5f33ab7","_type":"span","marks":[],"text":"For LJ Hooker Narang, confidence in Ailo isn’t about features or even efficiency. 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Ashleigh’s distinction is spot on, and I think that matters. In her view, much of the pressure in property management is systemic. Stress isn’t a personal failing. It’s a signal that something upstream isn’t working."}],"markDefs":[],"style":"normal"},{"_key":"4eca77c25006","_type":"block","children":[{"_key":"5af860b7434c","_type":"span","marks":[],"text":"Where she believes many software providers went wrong is in misunderstanding who they were building for."}],"markDefs":[],"style":"normal"},{"_key":"8810c8b10e66","_type":"block","children":[{"_key":"d4c41cbf2fe5","_type":"span","marks":[],"text":"What stood out to her about Ailo wasn’t just that it considered landlords and tenants first, but that it also understood the lived experience of the property manager in the middle."}],"markDefs":[],"style":"normal"},{"_key":"fe0c173c5e06","_type":"testimonial","author":"Ashleigh Roberts, Belle Property Sandgate","background":{"title":"Pink","value":"#FDEDF1"},"quote":[{"_key":"4f9d0e194620","_type":"block","children":[{"_key":"d6575a3d75de","_type":"span","marks":[],"text":"“It allows the property manager to sit at the centre of all those relationships and actually be great at their job,” she said. "},{"_key":"a0a8c1965aa8","_type":"span","marks":["ailoRed"],"text":"“Not just manage tasks, but manage trust.”"}],"markDefs":[],"style":"normal"}]},{"_key":"01d17f1de1f0","_type":"block","children":[{"_key":"3ad286bf40a1","_type":"span","marks":[],"text":"That shift had a tangible effect on the client experience."}],"markDefs":[],"style":"normal"},{"_key":"8b6cddcacd35","_type":"block","children":[{"_key":"271bd2b538ea","_type":"span","marks":[],"text":"Ashleigh was clear that fees were no longer the primary battleground. In her experience, owners were willing to pay for quality, but had lost confidence when service didn’t match expectation."}],"markDefs":[],"style":"normal"},{"_key":"912cca3aee4d","_type":"block","children":[{"_key":"c9a81e7f05d0","_type":"span","marks":["strong","em"],"text":"“What’s changed is that we do what we say we’re going to do,” she said. “The communication is transparent. Owners can make good decisions because they have the information. They feel they can trust their manager.”"}],"markDefs":[],"style":"normal"},{"_key":"ab527fa28090","_type":"block","children":[{"_key":"8cdf065a0896","_type":"span","marks":[],"text":"That trust, she explained, comes from control, not in a negative sense, but from knowing exactly where things are up to at any given moment."}],"markDefs":[],"style":"normal"},{"_key":"d267a9dd48f2","_type":"block","children":[{"_key":"93d8ce02acc1","_type":"span","marks":["strong","em"],"text":"“If an investor calls with a question, we have an answer,” she said. “Even if it’s not the answer they were hoping for, there’s no frustration because there’s clarity.”"}],"markDefs":[],"style":"normal"},{"_key":"a6a753119293","_type":"block","children":[{"_key":"05485dea27c1","_type":"span","marks":[],"text":"From a leadership perspective, the impact went deeper than service delivery."}],"markDefs":[],"style":"normal"},{"_key":"1029a59cfa6b","_type":"block","children":[{"_key":"07bd2d557320","_type":"span","marks":[],"text":"Ashleigh talked about how empowering it is to watch capable property managers move from coping to excelling once the friction is removed."}],"markDefs":[],"style":"normal"},{"_key":"8fbb341ceb7c","_type":"testimonial","author":"Ashleigh Roberts, Belle Property Sandgate","background":{"title":"Pink","value":"#FDEDF1"},"quote":[{"_key":"02bbeac0df46","_type":"block","children":[{"_key":"79bc34238cde","_type":"span","marks":["ailoRed"],"text":"“Property Managers are impressive people,” "},{"_key":"38c508865cd6","_type":"span","marks":[],"text":"she said. “Client relationship people. Intelligent. Organised\" When you give them the right tools, the stress drops away. "},{"_key":"dbd95ccc735c","_type":"span","marks":["ailoRed"],"text":"\"On Ailo they can do the work in half the time, clients are leaving five-star reviews, and you can literally see the relief.”"}],"markDefs":[],"style":"normal"}]},{"_key":"071b4c010b6d","_type":"block","children":[{"_key":"24e948faa561","_type":"span","marks":[],"text":"She described it as finally giving good people what they need to be great."}],"markDefs":[],"style":"normal"},{"_key":"5856595d37a9","_type":"block","children":[{"_key":"9a0e71b6b9ac","_type":"span","marks":[],"text":"“That’s the difference,” she said. “Good people don’t become great on their own.”"}],"markDefs":[],"style":"normal"},{"_key":"b9af23f26c94","_type":"block","children":[{"_key":"fa46425e720f","_type":"span","marks":[],"text":"As our conversation turned to leadership, Ashleigh’s philosophy became even clearer. She’s not interested in being the cheapest operator in the market."}],"markDefs":[],"style":"normal"},{"_key":"42e2a5dc3e4f","_type":"block","children":[{"_key":"c28cfeae3920","_type":"span","marks":[],"text":"“We want to be the highest quality,” she said. “Trusted. educated and accessible.”"}],"markDefs":[],"style":"normal"},{"_key":"0effa17ec760","_type":"block","children":[{"_key":"80d606e14b9c","_type":"span","marks":[],"text":"For her, quality means having the time and capacity to be present. To answer questions without scrambling, to walk into people’s homes with respect, and never rush a conversation that matters."}],"markDefs":[],"style":"normal"},{"_key":"d4475bf90b19","_type":"testimonial","author":"Ashleigh Roberts, Belle Property Sandgate","background":{"title":"Pink","value":"#FDEDF1"},"quote":[{"_key":"e0473cc605e7","_type":"block","children":[{"_key":"eced9b2ee12a","_type":"span","marks":[],"text":"“I take very seriously that we walk into people’s homes,” she said."},{"_key":"ab43f6c6b251","_type":"span","marks":["ailoRed"],"text":" "},{"_key":"4ddf388e804f","_type":"span","marks":[],"text":"“That’s a vulnerable space. "},{"_key":"fa08e9e4316a","_type":"span","marks":["ailoRed"],"text":"My team will never be clock-watched at an inspection if someone needs to talk.”"}],"markDefs":[],"style":"normal"}]},{"_key":"2118dd87d0c3","_type":"block","children":[{"_key":"3c5300c37201","_type":"span","marks":[],"text":"That level of care, she explained, is only possible when the systems underneath the business are doing their job quietly and reliably."}],"markDefs":[],"style":"normal"},{"_key":"51c29e27e173","_type":"block","children":[{"_key":"2d55ff36db99","_type":"span","marks":[],"text":"The final question I put to her was how she would speak to leaders who say property management is just too hard."}],"markDefs":[],"style":"normal"},{"_key":"ad23ffe3ef36","_type":"block","children":[{"_key":"6abd7407a77c","_type":"span","marks":[],"text":"Her response was immediate."}],"markDefs":[],"style":"normal"},{"_key":"e6e7c890686d","_type":"block","children":[{"_key":"a192e8a2aaf1","_type":"span","marks":[],"text":"“You’re focusing on the wrong thing,” she said. “You’ve probably already had great people. They’re not staying because they don’t feel supported.”"}],"markDefs":[],"style":"normal"},{"_key":"4cde41d9fc89","_type":"block","children":[{"_key":"b1524c046cd2","_type":"span","marks":[],"text":"For Ashleigh, enablement is the missing link. Not more pressure. Not more resilience training. But systems and structures that allow capable people to operate at the level they aspire to."}],"markDefs":[],"style":"normal"},{"_key":"49fdf4fbe48f","_type":"block","children":[{"_key":"fa92aef1adb7","_type":"span","marks":[],"text":"When someone with Ashleigh’s depth of experience speaks that plainly, it carries weight. I find it genuinely refreshing to hear leadership articulated so clearly, without ego."}],"markDefs":[],"style":"normal"},{"_key":"9c0df3ec9ed5","_type":"block","children":[{"_key":"23a4a031a317","_type":"span","marks":[],"text":"This isn’t a story about switching software. It’s about recognising that calm, trust, and quality don’t happen by accident. They’re designed. And when the system supports that design, people finally get to do what they came into the industry to do."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-598fa037c150ffb20494f535e38c988f3eb96a26-1200x628-png","_type":"reference"},"changed":true},"date":"2026-01-28","excerpt":"Ashleigh Roberts shares why property management stress is systemic, not personal, and how enablement, trust, and clarity changed the way her team operates and delivers quality service.","name":null,"previewVisual":null,"related":{"background":{"title":"White","value":"#FFFFFF"},"relatedItems":[{"_key":"b7cb5185d1b7","_ref":"abca3822-036d-4e4e-a167-7ffcdede426b","_type":"relatedItem"},{"_key":"d808c6e7b58d","_ref":"e2e1082d-4d80-44a9-b0cf-dfbd058a1ecf","_type":"relatedItem"},{"_key":"ce0b15308461","_ref":"476a7d02-6f4b-4b76-9767-3c9d1977bef6","_type":"relatedItem"}]},"slug":"blog/ashleigh-roberts-on-enablement-trust-and-the-future-of-property-management","title":"Ashleigh Roberts on Enablement, Trust and the Future of Property Management ","videoUrl":null,"visualType":"image"},{"_createdAt":"2026-01-27T00:39:27Z","_id":"971262fa-1496-4d69-85e0-1dc07e862612","_type":"post","_updatedAt":"2026-01-27T01:07:36Z","author":{"name":"Benjamin Ling","picture":{"_type":"imageWithMetadata","asset":{"_ref":"image-26512e80ed8459c2fd3ffcdeb3989fd006111af9-6000x4000-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.5540224091777592,"left":0.5087539169877326,"right":0.19027964328656707,"top":0},"hotspot":{"_type":"sanity.imageHotspot","height":0.44597759082224075,"width":0.29776994792695133,"x":0.6576388909512083,"y":0.22298879541112038}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"a89a626b1e39","_type":"block","children":[{"_key":"3efb61844100","_type":"span","marks":[],"text":"When I first spoke with Shannyn Laird, what struck me wasn’t her enthusiasm for a new platform. It was how deliberately she talked about outcomes."}],"markDefs":[],"style":"normal"},{"_key":"90d097c608d9","_type":"block","children":[{"_key":"9380bbbc9c24","_type":"span","marks":["strong","em"],"text":"“The features were important, but they weren’t the deciding factor. What mattered was the outcome it enabled for everyone in the ecosystem.”"}],"markDefs":[],"style":"normal"},{"_key":"cffe6bfa5a40","_type":"block","children":[{"_key":"a0be579c7191","_type":"span","marks":[],"text":"Shannyn isn’t coming at property management from a single angle. She runs property management operations day to day as Director and Head of PM at Havenly Property, and she also advises agencies across Australia and New Zealand through her consulting practice. She’s spent close to two decades inside the mechanics of the industry, watching where things break, why teams burn out, and how systems either support or quietly undermine good operators."}],"markDefs":[],"style":"normal"},{"_key":"67dccc5ab647","_type":"block","children":[{"_key":"b5eff37498ff","_type":"span","marks":[],"text":"So when we discussed her decision to choose Ailo for the next phase of her business, I wanted to understand what really tipped that decision."}],"markDefs":[],"style":"normal"},{"_key":"5098412b9d0e","_type":"block","children":[{"_key":"daa301930804","_type":"span","marks":[],"text":"She admitted that, like most experienced operators, she started by looking at features. She wanted to be confident the experience for owners and tenants would be properly supported. On paper, Ailo ticked the boxes. But it didn’t take long for her focus to shift."}],"markDefs":[],"style":"normal"},{"_key":"b3a833fe62f6","_type":"block","children":[{"_key":"b2c10b58594f","_type":"span","marks":["strong","em"],"text":"“I realised pretty quickly it wasn’t about what the system could do, but what it made easier for owners, tenants, and the team.”"}],"markDefs":[],"style":"normal"},{"_key":"e5e32528b040","_type":"block","children":[{"_key":"4094e7900a36","_type":"span","marks":[],"text":"What mattered more than functionality was what the system enabled. Not just for her business, but for everyone connected to it. Owners. Tenants. Contractors. Suppliers. The platform wasn’t asking people to adapt to it. It was shaping behaviour in a way that made good outcomes easier to achieve."}],"markDefs":[],"style":"normal"},{"_key":"453381307bc0","_type":"block","children":[{"_key":"d677531a7e11","_type":"span","marks":[],"text":"That difference became obvious very quickly. In the first couple of months, her business experienced rapid growth, the kind that often exposes cracks. Instead, onboarding felt calm. Tenants were comfortable using the system. Owners found the transparency helpful rather than overwhelming. They knew when to reach out for the moments that mattered, and for everything else, they had what they needed without picking up the phone."}],"markDefs":[],"style":"normal"},{"_key":"794cb7c0ec9c","_type":"block","children":[{"_key":"66f53c7c7431","_type":"span","marks":[],"text":"Shannyn works with a wide range of investors, including offshore owners who typically introduce more complexity, not less. What surprised her was how well optionality worked when it was designed properly. Investors could manage bills, choose how they paid, and still have everything recorded cleanly for end-of-financial-year reporting. Instead of creating more process, flexibility reduced it."}],"markDefs":[],"style":"normal"},{"_key":"22d2175f583c","_type":"block","children":[{"_key":"28a116a840ea","_type":"span","marks":["strong","em"],"text":"“I had a landlord say, ‘If it’s not Ailo, I’m not interested.’ He’d already experienced it and didn’t want to go backwards. That saved both of us time. I didn’t need to sell the features. For him, it was the experience that mattered.”"}],"markDefs":[],"style":"normal"},{"_key":"42f0a93ff72c","_type":"block","children":[{"_key":"d2bd1d4cbe74","_type":"span","marks":[],"text":"Given her consulting background, I was particularly interested in how support landed. Shannyn has seen enough implementations to know the difference between a help desk and a partner."}],"markDefs":[],"style":"normal"},{"_key":"ed6503375fd4","_type":"block","children":[{"_key":"91a93d93fedc","_type":"span","marks":[],"text":"She told me about a trust accounting question late on a Friday afternoon. Instead of being pointed to an article or asked to log a ticket, she received a call. Someone walked her through it, checked in the next day, then followed up the next month when she had to do it again. Just after five o’clock, an email landed confirming everything had been done correctly, along with a simple “have a great weekend”."}],"markDefs":[],"style":"normal"},{"_key":"d12f745a2ecb","_type":"block","children":[{"_key":"e712f696ab50","_type":"span","marks":[],"text":"That moment stuck with her. Not because it was dramatic, but because it built confidence. She wasn’t just getting an answer. She was learning how to navigate the system properly, without the background stress that so often comes with trust accounting."}],"markDefs":[],"style":"normal"},{"_key":"b96c7a0ba972","_type":"block","children":[{"_key":"05381861e772","_type":"span","marks":["strong","em"],"text":"“They didn’t just answer the question. They showed me how to do it, checked in the next day, and checked again the next month. That meant I felt confident navigating something new without feeling like I had to figure it out on my own.”"}],"markDefs":[],"style":"normal"},{"_key":"d9edd043e673","_type":"block","children":[{"_key":"a8ebaf29e69e","_type":"span","marks":[],"text":"Shannyn is unapologetically process-driven. She believes strongly in consistency and repeatability, particularly when teams are split across onshore and offshore roles. But she’s equally clear that process alone isn’t enough. Property management might look black and white on paper, but in practice it’s full of nuance. Compliance needs to be easy not to compromise on, but people also need support when the process isn’t quite enough."}],"markDefs":[],"style":"normal"},{"_key":"ec6c3d534721","_type":"block","children":[{"_key":"1eb0a2da0423","_type":"span","marks":[],"text":"That balance, between structure and humanity, is something she sees missing in many platforms. It’s also where she believes Ailo behaves differently."}],"markDefs":[],"style":"normal"},{"_key":"77f68ee6ba4e","_type":"block","children":[{"_key":"08624a0bac13","_type":"span","marks":[],"text":"One moment in our conversation captured the shift she’s seeing in the market. A landlord asked what software her agency used. Before she could explain anything, he stopped her. If it wasn’t Ailo, he wasn’t interested. He’d experienced it with another agency and didn’t want to go backwards."}],"markDefs":[],"style":"normal"},{"_key":"91f4e7ed1b89","_type":"block","children":[{"_key":"c827c92dbfb3","_type":"span","marks":[],"text":"For Shannyn, that wasn’t about winning a deal faster. It was a signal that technology is no longer invisible to clients. In some cases, it’s become shorthand for service quality."}],"markDefs":[],"style":"normal"},{"_key":"d982120a2f9b","_type":"block","children":[{"_key":"6239970d79f0","_type":"span","marks":[],"text":"Because she was building with scale in mind, Shannyn was determined to avoid fragmented systems from the start. She didn’t want separate journeys for sales, onboarding, and property management. Everything needed to live in one place so context wasn’t lost when a client moved from one team to another. When a property manager took over, they had the full picture from the first interaction, not a stripped-back version that required rebuilding trust."}],"markDefs":[],"style":"normal"},{"_key":"d99e6617e877","_type":"block","children":[{"_key":"d827523ccce9","_type":"span","marks":[],"text":"As both a growth manager and a business owner, the responsibility ultimately sits with her. What Ailo gave her was clarity. She can see where her team needs support at a glance, assign work intelligently, and set templates once instead of reinventing the wheel. There’s no reliance on side tools, no chasing updates across platforms. Just visibility into who’s struggling, where to lean in, and how to keep things effective without burning people out."}],"markDefs":[],"style":"normal"},{"_key":"08eda408dec9","_type":"block","children":[{"_key":"b986ce1adae1","_type":"span","marks":[],"text":"What stayed with me after the conversation wasn’t a list of benefits. It was how intentional her choices were."}],"markDefs":[],"style":"normal"},{"_key":"e3edb029cff6","_type":"block","children":[{"_key":"23efa7480644","_type":"span","marks":[],"text":"Shannyn didn’t choose Ailo to make the early days easier. She chose it because it aligned with how she believes property management businesses should work as they grow. "},{"_key":"f8a0b695e180","_type":"span","marks":["strong","em"],"text":"Outcome-led rather than feature-led. "},{"_key":"eba6e78433ea","_type":"span","marks":[],"text":"Structured without being rigid and human without being chaotic."}],"markDefs":[],"style":"normal"},{"_key":"e7af6c8c0eb1","_type":"block","children":[{"_key":"8ab63ccd5997","_type":"span","marks":[],"text":"When someone who both runs property management operations and advises other agencies on improving theirs makes that call, it’s worth paying attention and the way Shannyn phrased this was spot on. "}],"markDefs":[],"style":"normal"},{"_key":"8aa3949073ce","_type":"block","children":[{"_key":"48266742945d","_type":"span","marks":["strong","em"],"text":"\"Features matter, but only if they get out of the way, reduce complexity, and allow you to focus on what actually matters, and thats what Ailo enables\"."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-671cad84eba29c96ae8356c078b63eee1a7efee0-1200x628-jpg","_type":"reference"},"changed":false},"date":"2026-01-28","excerpt":"Shannyn Laird shares why she chose to design her property management business around outcomes rather than features, and how clarity, visibility, and support changed the way her team works and scales.","name":null,"previewVisual":null,"related":{"background":{"title":"Cloud","value":"#F7F7F7"},"relatedItems":[{"_key":"be5e9a91454b","_ref":"5f5da3a3-6e7e-4a59-a0a1-44220189f100","_type":"relatedItem"},{"_key":"44e782872af5","_ref":"d2b7ddce-f07c-4519-acf3-f7557efc81fc","_type":"relatedItem"},{"_key":"3592af1c286b","_ref":"6bf8b3f9-8197-4631-84e2-f29004228608","_type":"relatedItem"}]},"slug":"blog/designing-a-property-management-business-around-outcomes","title":"Designing a Property Management Business Around Outcomes","videoUrl":null,"visualType":"image"},{"_createdAt":"2026-01-23T05:28:55Z","_id":"049b343f-548d-4850-8f73-de9fa298a5a5","_type":"post","_updatedAt":"2026-01-23T05:39:13Z","author":{"name":"Benjamin Ling","picture":{"_type":"imageWithMetadata","asset":{"_ref":"image-26512e80ed8459c2fd3ffcdeb3989fd006111af9-6000x4000-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.5540224091777592,"left":0.5087539169877326,"right":0.19027964328656707,"top":0},"hotspot":{"_type":"sanity.imageHotspot","height":0.44597759082224075,"width":0.29776994792695133,"x":0.6576388909512083,"y":0.22298879541112038}}},"background":{"title":"Cloud","value":"#F7F7F7"},"content":[{"_key":"87cb75a6bfc7","_type":"block","children":[{"_key":"ff88f2129946","_type":"span","marks":[],"text":"When property managers talk about system change, the conversation often stays at the surface. Features. Workflows. Integrations. What’s missing from the legacy platform and what might be better somewhere else."}],"markDefs":[],"style":"normal"},{"_key":"908706dfac7e","_type":"block","children":[{"_key":"82352b402a6c","_type":"span","marks":[],"text":"What I wanted to understand with Shanniah Barri was something deeper. Not just whether Ailo worked, but how it changed the way she thought about her role, her team, and her ability to actually switch off."}],"markDefs":[],"style":"normal"},{"_key":"b68a4481368d","_type":"block","children":[{"_key":"536b0062eab9","_type":"span","marks":[],"text":"Shanniah is a senior property manager at Belle Property Sandgate, with more than a decade in the industry. She’s tech-savvy, process-driven, and clear about the standards she expects from the systems she uses. She also happens to have used Ailo as a tenant before ever using it as a property manager, which gave her a perspective most people don’t start with."}],"markDefs":[],"style":"normal"},{"_key":"c29a4e712ab4","_type":"block","children":[{"_key":"42e348d6ea5d","_type":"span","marks":[],"text":"From Curiosity to Frustration With the Old Way"}],"markDefs":[],"style":"normal"},{"_key":"7d962111e8c0","_type":"block","children":[{"_key":"e05f145c4b2a","_type":"span","marks":[],"text":"When we spoke, Shanniah described her mindset before the change as a mix of excitement and impatience. She likes technology and believes good technology should make work easier, not harder."}],"markDefs":[],"style":"normal"},{"_key":"52694f35c8f3","_type":"block","children":[{"_key":"4f5859078daa","_type":"span","marks":[],"text":"Her frustration wasn’t abstract."}],"markDefs":[],"style":"normal"},{"_key":"6721213f460f","_type":"block","children":[{"_key":"2e358d6fd754","_type":"span","marks":[],"text":"“I felt my legacy program was clunky,” she said. “When I saw Ailo, it was just so much more intuitive. After that, every time I logged into the old system, I was annoyed that I wasn’t using Ailo.”"}],"markDefs":[],"style":"normal"},{"_key":"125bd49e69f9","_type":"block","children":[{"_key":"0e6b81317c8e","_type":"span","marks":[],"text":"What bothered her most wasn’t a single missing feature. It was the accumulation of friction. Finding information was difficult. Emails were hard to track. Workflows existed but couldn’t be changed."}],"markDefs":[],"style":"normal"},{"_key":"1dfac1930b95","_type":"block","children":[{"_key":"d297280be853","_type":"span","marks":[],"text":"“We run at that one per cent more,” she explained. “But I couldn’t customise something as simple as a lease renewal email. I had to open a Word document just to send the message the way I wanted.”"}],"markDefs":[],"style":"normal"},{"_key":"4703986ab9f1","_type":"block","children":[{"_key":"a8e14ed364bf","_type":"span","marks":[],"text":"The workflow dictated the process, not the other way around. You couldn’t skip steps, remove steps, or adapt them to how the team actually worked. Over time, that rigidity became exhausting."}],"markDefs":[],"style":"normal"},{"_key":"be5d0ab46c88","_type":"block","children":[{"_key":"6c98257a9b6f","_type":"span","marks":[],"text":"“Ailo lets you add those extra steps,” she said. “That one per cent. Sending the owner the extra message. Reminding you to make the extra call. That’s the difference.”"}],"markDefs":[],"style":"normal"},{"_key":"889565a603af","_type":"block","children":[{"_key":"68ff6d571e58","_type":"span","marks":[],"text":"She also laughed about something more subjective but no less real."}],"markDefs":[],"style":"normal"},{"_key":"d897068f5a76","_type":"block","children":[{"_key":"8f2ed8cc5770","_type":"span","marks":[],"text":"“Ailo looks prettier,” she said. “It’s clean. Everything’s where it should be. And honestly, that matters for adoption.”"}],"markDefs":[],"style":"normal"},{"_key":"eb9c25961bd4","_type":"block","children":[{"_key":"239dd8b624a3","_type":"span","marks":[],"text":"Expectations Are Changing"}],"markDefs":[],"style":"normal"},{"_key":"422d22eb23ea","_type":"block","children":[{"_key":"b23649936b11","_type":"span","marks":[],"text":"As we talked about usability, the conversation shifted naturally to expectations, particularly for newer property managers."}],"markDefs":[],"style":"normal"},{"_key":"4e8d5e446d9e","_type":"block","children":[{"_key":"171818afb36d","_type":"span","marks":[],"text":"Shanniah was blunt. Going backwards isn’t an option."}],"markDefs":[],"style":"normal"},{"_key":"486070114051","_type":"block","children":[{"_key":"e8b143377354","_type":"span","marks":[],"text":"“When I started, we used one of the really old, non-cloud programs,” she said. “If I ever had to go back to that, I wouldn’t do it. I actually wouldn’t do property management without Ailo now.”"}],"markDefs":[],"style":"normal"},{"_key":"0d0e6b087d25","_type":"block","children":[{"_key":"f8bd97e7fc2f","_type":"span","marks":[],"text":"She sees this less as preference and more as reality. Property managers today expect systems to be intuitive, accessible, and supportive of how they work. Not confusing. Not visually hostile. 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What was expiring.”"}],"markDefs":[],"style":"normal"},{"_key":"cecf68c3a726","_type":"block","children":[{"_key":"1ca8196e59eb","_type":"span","marks":[],"text":"She set her colleague up with a clear list of actions, knowing that if those were completed, there would be no surprises."}],"markDefs":[],"style":"normal"},{"_key":"5c0701b8a8fe","_type":"block","children":[{"_key":"fd7787acff27","_type":"span","marks":[],"text":"“I didn’t think about work for three weeks,” she said."}],"markDefs":[],"style":"normal"},{"_key":"8a4717bfc238","_type":"block","children":[{"_key":"722edd845b4f","_type":"span","marks":[],"text":"The contrast with the past was stark."}],"markDefs":[],"style":"normal"},{"_key":"7dad617866bb","_type":"block","children":[{"_key":"f1f7bbb67048","_type":"span","marks":[],"text":"“Before, you’d come back and do an audit. Check lease renewals. Check what happened while you were away. This time, we just came in and knew what the actions were.”"}],"markDefs":[],"style":"normal"},{"_key":"1c55a419ecda","_type":"block","children":[{"_key":"c4665181d9da","_type":"span","marks":[],"text":"That predictability, she said, was everything."}],"markDefs":[],"style":"normal"},{"_key":"8c571cc7b19d","_type":"block","children":[{"_key":"06e53c323063","_type":"span","marks":[],"text":"The Impact Goes Beyond Work"}],"markDefs":[],"style":"normal"},{"_key":"edc9a708e9db","_type":"block","children":[{"_key":"5e2d6ff2ebab","_type":"span","marks":[],"text":"As we wrapped up, it became clear that the impact of Ailo wasn’t confined to productivity or efficiency."}],"markDefs":[],"style":"normal"},{"_key":"6e132ab6022d","_type":"block","children":[{"_key":"35e76fc39763","_type":"span","marks":[],"text":"“It’s the mental load,” she said. “You carry that into your relationship with your kids.”"}],"markDefs":[],"style":"normal"},{"_key":"891ae02326c4","_type":"block","children":[{"_key":"22688836e2a6","_type":"span","marks":[],"text":"When a system allows you to trust that nothing is being missed, it doesn’t just change how you work. 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It’s about disruption. Most can see there’s a better way, but the perceived cost of change feels higher than the pain of staying put."}],"markDefs":[],"style":"normal"},{"_key":"fc26ea944b07","_type":"block","children":[{"_key":"eccc29774c84","_type":"span","marks":[],"text":"That’s why I wanted to sit down with "},{"_key":"aa12095ab8d4","_type":"span","marks":["strong"],"text":"Ben Radcliff"},{"_key":"0687c240db50","_type":"span","marks":[],"text":", Principal of "},{"_key":"1818898cf240","_type":"span","marks":["strong"],"text":"Belle Property Noosa, Coolum & Marcoola"},{"_key":"f82bf8e4a1ad","_type":"span","marks":[],"text":"."}],"markDefs":[],"style":"normal"},{"_key":"efaf050df3e6","_type":"block","children":[{"_key":"476bdf6e7c09","_type":"span","marks":[],"text":"Ben’s business wasn’t underperforming. His team was capable. The intent was there. But the weight of complexity was pulling him back into the weeds every day."}],"markDefs":[],"style":"normal"},{"_key":"6a6546254b1f","_type":"block","children":[{"_key":"3b5d4922da5e","_type":"span","marks":[],"text":"“It just kept landing in my basket”"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6f5192f20881","_type":"block","children":[{"_key":"6bc41b962d6b","_type":"span","marks":[],"text":"I asked Ben how he’d convince another Belle principal, or any principal, who feels there must be a better way but is afraid to make the leap."}],"markDefs":[],"style":"normal"},{"_key":"15985931bdd4","_type":"block","children":[{"_key":"4977d7650635","_type":"span","marks":[],"text":"His answer wasn’t theoretical."}],"markDefs":[],"style":"normal"},{"_key":"3429046bd0f5","_type":"block","children":[{"_key":"e9b88383582d","_type":"span","marks":[],"text":"“I used to get called into multiple times daily,” he said. “Complexities, issues, trust account questions. It all just landed in my basket.”"}],"markDefs":[],"style":"normal"},{"_key":"82e29f45bba1","_type":"block","children":[{"_key":"79b57fde1b8f","_type":"span","marks":[],"text":"Traditional software, layered integrations and fragmented communication channels had turned property management into a constant exception-handling exercise. Money sat in trust accounts longer than it needed to. Reconciliation felt heavy. Mid-month and end-of-month were events, not processes."}],"markDefs":[],"style":"normal"},{"_key":"303e4cd7ce04","_type":"block","children":[{"_key":"e24c622384d8","_type":"span","marks":[],"text":"Since moving to Ailo, that changed."}],"markDefs":[],"style":"normal"},{"_key":"3582e2fb1361","_type":"block","children":[{"_key":"7f6431019901","_type":"span","marks":[],"text":"“Reconciliation is daily. It’s simple. Mid-month and end-of-month just happen. It’s a blip on the radar now.”"}],"markDefs":[],"style":"normal"},{"_key":"7e32936e8bf5","_type":"block","children":[{"_key":"58a37b80ee8f","_type":"span","marks":[],"text":"What replaced that noise was space. Space to work on the business rather than in it. Space for the team to focus on relationships."}],"markDefs":[],"style":"normal"},{"_key":"cd07f4ed0bd4","_type":"block","children":[{"_key":"bceb0fe1f349","_type":"span","marks":[],"text":"That shift showed up externally sooner than Ben expected. He was recently complimented by another Sunshine Coast agent whose properties they manage."}],"markDefs":[],"style":"normal"},{"_key":"ec4eb7dfc740","_type":"block","children":[{"_key":"50843248ad71","_type":"span","marks":[],"text":"“He said, whatever you’re doing, it’s excellent. I’ve got properties all over the country, and your communication and service have stepped up more than anyone else.”"}],"markDefs":[],"style":"normal"},{"_key":"358e70567cf1","_type":"block","children":[{"_key":"5dc0feeb8df6","_type":"span","marks":[],"text":"Capability was never the problem"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6313d3f2809c","_type":"block","children":[{"_key":"218157fc80c2","_type":"span","marks":[],"text":"From my perspective, Ben’s team always had the capability. What Ailo unlocked was consistency."}],"markDefs":[],"style":"normal"},{"_key":"874da5ff5d7d","_type":"block","children":[{"_key":"46aad62dea84","_type":"span","marks":[],"text":"Ben agreed."}],"markDefs":[],"style":"normal"},{"_key":"65fe78cffaa2","_type":"block","children":[{"_key":"c6a7acf33f3e","_type":"span","marks":[],"text":"“The trust accounting and money side of it used to feel like foreign ground. People were scared of it,” he said. “Now it’s completely transparent and visible to everyone. Owners and tenants.”"}],"markDefs":[],"style":"normal"},{"_key":"e0e2d49878ae","_type":"block","children":[{"_key":"9916617571e3","_type":"span","marks":[],"text":"We circled back to complexity, because that word kept coming up."}],"markDefs":[],"style":"normal"},{"_key":"4b112975d2d4","_type":"block","children":[{"_key":"2e5093e5f5ba","_type":"span","marks":[],"text":"Before the switch, communication lived everywhere. Email. Teams. Outlook. WhatsApp. Individual inboxes and personal workflows. Every handover meant context loss."}],"markDefs":[],"style":"normal"},{"_key":"9407b61b8977","_type":"block","children":[{"_key":"15521a00e73e","_type":"span","marks":[],"text":"“When someone left, went on maternity leave or travelled, all that knowledge left with them,” Ben said. “You couldn’t collaborate properly around a tenant or owner’s wishes.”"}],"markDefs":[],"style":"normal"},{"_key":"3a49020a6e5d","_type":"block","children":[{"_key":"4d21692bb568","_type":"span","marks":[],"text":"Now, the work lives in one place. Conversations, context and decisions stay with the property, not the person."}],"markDefs":[],"style":"normal"},{"_key":"c59e1edb1a26","_type":"block","children":[{"_key":"5631bf481a6a","_type":"span","marks":[],"text":"“Thankfully, my team doesn’t tag me in anything anymore,” he said. “They don’t need to.”"}],"markDefs":[],"style":"normal"},{"_key":"69c73a8b0d61","_type":"block","children":[{"_key":"9be81afc55ec","_type":"span","marks":[],"text":"Teachability over heroics"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3ca6c6ecaccb","_type":"block","children":[{"_key":"c28a6a6c4f8e","_type":"span","marks":[],"text":"One question I always ask is what surprised someone after making the change. Not in the demo, but once the dust settled."}],"markDefs":[],"style":"normal"},{"_key":"125db7bca7a8","_type":"block","children":[{"_key":"450fdc529487","_type":"span","marks":[],"text":"Ben didn’t hesitate."}],"markDefs":[],"style":"normal"},{"_key":"88e3143374b9","_type":"block","children":[{"_key":"012d4da9b39e","_type":"span","marks":[],"text":"“I underestimated how simple the learning curve was,” he said."}],"markDefs":[],"style":"normal"},{"_key":"9b79dfe7ad22","_type":"block","children":[{"_key":"d6ad63d44dc1","_type":"span","marks":[],"text":"This mattered more than it might sound. Ben is wired for change. His team isn’t chasing novelty. They value consistency."}],"markDefs":[],"style":"normal"},{"_key":"886b967e5873","_type":"block","children":[{"_key":"6bc12e90d6c4","_type":"span","marks":[],"text":"“The fact that you can bring in people with no PM background, young people, people from other countries, and vault them in quickly, that was huge,” he said. “It’s not a steep learning curve.”"}],"markDefs":[],"style":"normal"},{"_key":"7c101a9d1767","_type":"block","children":[{"_key":"db6078452434","_type":"span","marks":[],"text":"The impact was tangible. Ben used to spend significant time in the PM team. Now, he’s politely asked to leave."}],"markDefs":[],"style":"normal"},{"_key":"4cc04d4d34e3","_type":"block","children":[{"_key":"ed0be0ca99ad","_type":"span","marks":[],"text":"“They’re like, we know what we’re doing. You don’t need to be here.”"}],"markDefs":[],"style":"normal"},{"_key":"908de57acf1e","_type":"block","children":[{"_key":"ba452a721259","_type":"span","marks":[],"text":"That’s not disengagement. That’s confidence."}],"markDefs":[],"style":"normal"},{"_key":"f09c72d98c44","_type":"block","children":[{"_key":"1a6cf712b061","_type":"span","marks":[],"text":"Relationship, not remote control"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"1b5cd5d7261c","_type":"block","children":[{"_key":"7b9c69416c48","_type":"span","marks":[],"text":"Ben was blunt about something else. Many solutions he was offered were complex by design, built for scale at the expense of relationships."}],"markDefs":[],"style":"normal"},{"_key":"3bb1c13d9d2e","_type":"block","children":[{"_key":"9316ff696092","_type":"span","marks":[],"text":"“That’s not the future of our industry,” he said. “This is relationship-based. Owners and tenants want to know who they’re dealing with.”"}],"markDefs":[],"style":"normal"},{"_key":"43695683f6c9","_type":"block","children":[{"_key":"b7b76e7993d3","_type":"span","marks":[],"text":"Systems shouldn’t replace relationships. They should protect them."}],"markDefs":[],"style":"normal"},{"_key":"1cff28840b35","_type":"block","children":[{"_key":"0b71e07dd549","_type":"span","marks":[],"text":"From where I sit, that’s the real win. When principals can step back without things falling apart, scalability stops being theoretical."}],"markDefs":[],"style":"normal"},{"_key":"ce00afb107d0","_type":"block","children":[{"_key":"22a250348a53","_type":"span","marks":[],"text":"2026 looks different"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"1e706f1b9515","_type":"block","children":[{"_key":"50284977f166","_type":"span","marks":[],"text":"I asked Ben whether 2026 looks different now that Ailo is embedded."}],"markDefs":[],"style":"normal"},{"_key":"ef07f1e1725d","_type":"block","children":[{"_key":"d09836040538","_type":"span","marks":[],"text":"His answer wasn’t about headcount or tech. It was about posture."}],"markDefs":[],"style":"normal"},{"_key":"59547da3c8c7","_type":"block","children":[{"_key":"784467a446bc","_type":"span","marks":[],"text":"He entered the year with a rejuvenated team, fresh leadership at Head of Department level, and momentum already built."}],"markDefs":[],"style":"normal"},{"_key":"48c931d0b130","_type":"block","children":[{"_key":"f0aa97c294fd","_type":"span","marks":[],"text":"“It’s enabled everyone to be growth-focused,” he said. “Senior PMs, assistants, inspections coordinators. They’re all thinking about growth now.”"}],"markDefs":[],"style":"normal"},{"_key":"159d0e344583","_type":"block","children":[{"_key":"5bebc53b22f4","_type":"span","marks":[],"text":"He paused, then summed it up."}],"markDefs":[],"style":"normal"},{"_key":"0002fba4e17e","_type":"block","children":[{"_key":"e8e00353ca7d","_type":"span","marks":[],"text":"“I’ve got six BDMs now, not six property managers who never left their desks.”"}],"markDefs":[],"style":"normal"},{"_key":"d6ef55027b1a","_type":"block","children":[{"_key":"cae283b6215a","_type":"span","marks":[],"text":"The takeaway"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a9ea2caaa14a","_type":"block","children":[{"_key":"065d2e19d776","_type":"span","marks":[],"text":"What stood out to me in this conversation wasn’t a feature or a metric. 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Jazmin has built a reputation for being candid and practical when it comes to money, particularly from a tenant’s point of view. She tells it as it is, without trying to sell an outcome."}],"markDefs":[],"style":"normal"},{"_key":"c67c7eb00f0b","_type":"block","children":[{"_key":"e03d819bba8f","_type":"span","marks":[],"text":"She’s also clear about what she isn’t doing. Jazmin does not present herself as a financial adviser. 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One trip each year, paid for with rent that had to be paid regardless."}],"markDefs":[],"style":"normal"},{"_key":"d8ecec67c230","_type":"block","children":[{"_key":"f8458dc8234d","_type":"span","marks":[],"text":"Her point was not that everyone should do the same. It was that rent is often treated as a fixed, passive cost, when in reality different households have different priorities, cash flows, and tolerances. 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Everything’s in one place.”"}],"markDefs":[],"style":"normal"},{"_key":"254176616d22","_type":"block","children":[{"_key":"4250527a6320","_type":"span","marks":[],"text":"That visibility mattered even more in a shared tenancy. Everyone could see the same information. No guessing. No tension about whether rent had gone through."}],"markDefs":[],"style":"normal"},{"_key":"dc04dcac8f83","_type":"block","children":[{"_key":"4f58cf703d5a","_type":"span","marks":[],"text":"“It just made the experience easier,” she said. “There were different payment options, and if I wanted to use a credit card, I could.”"}],"markDefs":[],"style":"normal"},{"_key":"2222e8ba0a0a","_type":"block","children":[{"_key":"a823c60454ee","_type":"span","marks":[],"text":"What mattered was not the method itself, but the ability to choose deliberately, or not at all, based on what made sense at the time."}],"markDefs":[],"style":"normal"},{"_key":"70b06e119198","_type":"block","children":[{"_key":"1b25e85e079d","_type":"span","marks":[],"text":"Clarity without pressure"}],"markDefs":[],"style":"normal"},{"_key":"2a1458dc782a","_type":"block","children":[{"_key":"ab791e41c913","_type":"span","marks":[],"text":"It is important to be clear about what this conversation is not. 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Spoiler: it's not just the technology."}],"markDefs":[],"style":"largeBody_withSpace"},{"_key":"5a35dfaba3d0","_type":"block","children":[{"_key":"990819c8b661","_type":"span","marks":[],"text":"When property managers wake up anxious about checking their emails, when landlords switch to shares because the real estate investment experience has been so poor, when talented team members leave the industry altogether – these aren't software problems. They're cultural ones."}],"markDefs":[],"style":"normal"},{"_key":"cbbc1d53f228","_type":"block","children":[{"_key":"e1313ecda54d","_type":"span","marks":[],"text":"That was the central theme of a recent conversation between Ben White, co-founder and CEO of Ailo, and "},{"_key":"45afce360c70","_type":"span","marks":["7600b032f327"],"text":"Jodie Stainton"},{"_key":"58b32363a57a","_type":"span","marks":[],"text":", Group Property Management Director at Harcourts Solutions, on the Real Estate Business podcast. "}],"markDefs":[{"_key":"7600b032f327","_type":"linkV2","blank":true,"externalLink":"https://www.harcourtssolutions.com.au/jodie-stainton/","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"1a852658f560","_type":"block","children":[{"_key":"58b32363a57a","_type":"span","marks":[],"text":"What started as a discussion about property management technology quickly became something much bigger: a conversation about reshaping an entire industry's approach to service, culture, and customer experience."}],"markDefs":[],"style":"normal"},{"_key":"75c8ca341600","_type":"block","children":[{"_key":"aff94406f200","_type":"span","marks":[],"text":"👉 "},{"_key":"d9f77eda4230","_type":"span","marks":["86abc8f1f8a3"],"text":"Watch the full podcast on REB here."}],"markDefs":[{"_key":"86abc8f1f8a3","_type":"linkV2","blank":true,"externalLink":"https://www.realestatebusiness.com.au/marketing/31028-reimagining-property-management-reshaping-service-culture-and-customer-experience-with-ailo-and-harcourts-solutions-group","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"d2295a3dbbd3","_type":"block","children":[{"_key":"19fd0b4018f6","_type":"span","marks":[],"text":"The anxiety epidemic no one talks about"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"706bf6734b22","_type":"block","children":[{"_key":"c2915b4eb228","_type":"span","marks":[],"text":"One of the most striking moments in the conversation came when Ben talked about something most property managers know intimately but rarely discuss openly: anxiety."}],"markDefs":[],"style":"normal"},{"_key":"bbf7cff1764f","_type":"block","children":[{"_key":"3d1266a39a7a","_type":"span","marks":[],"text":"\"I'm obsessed with anxiety in property management at the moment,\" he said. At industry events, when he asks property managers if they're nervous about returning to the office tomorrow, hands go up across the room."}],"markDefs":[],"style":"normal"},{"_key":"5e6664f8f5a7","_type":"testimonial","author":"Ben White, co-founder and CEO of Ailo","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-1ac22b0accbc5d1e87bd340d70f7fe73b966d7e0-3600x3600-jpg","_type":"reference"}},"quote":[{"_key":"97252afbfce1","_type":"block","children":[{"_key":"e12ca4976d52","_type":"span","marks":[],"text":"The inbox has become the de facto workload management system for most property managers. But email was never designed for that."}],"markDefs":[],"style":"normal"}]},{"_key":"97252afbfce1","_type":"block","children":[{"_key":"e12ca4976d52","_type":"span","marks":[],"text":"Machines are good at prioritising messages based on sentiment, urgency, and importance. People checking their inbox at 2am hoping to get to \"inbox zero\" are not."}],"markDefs":[],"style":"normal"},{"_key":"0087c4c8b09d","_type":"block","children":[{"_key":"a7f9560a5c6f","_type":"span","marks":[],"text":"\"Why shouldn't the work be prioritised based on importance rather than time?\" Ben asked. \"There's absolutely no reason why that can't be done.\""}],"markDefs":[],"style":"normal"},{"_key":"c7d6272292e9","_type":"block","children":[{"_key":"6e9f9f42b466","_type":"span","marks":[],"text":"For Jodie, this resonated deeply. At Harcourts Solutions, she noticed team members were building elaborate ecosystems around their core system just to do their jobs – Trello boards, Asana projects, Slack channels, even a physical key system."}],"markDefs":[],"style":"normal"},{"_key":"e72f83686a98","_type":"block","children":[{"_key":"579df4f4f8c6","_type":"span","marks":[],"text":"\"We had two people sitting on the front desk every day assigning emails because we had one email inbox,\" she said. \"I can't know how quickly we're getting back to people because who knows?\""}],"markDefs":[],"style":"normal"},{"_key":"b7fec90e74c2","_type":"block","children":[{"_key":"01d9c3c63d8d","_type":"span","marks":[],"text":"These weren't efficiency problems. They were signs that property managers had accepted working conditions no other professional would tolerate."}],"markDefs":[],"style":"normal"},{"_key":"ec01346ebc02","_type":"block","children":[{"_key":"3ffd3eb682a1","_type":"span","marks":[],"text":"Why Gen Z isn't the problem"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9004c6ee596b","_type":"block","children":[{"_key":"2c8881ecec89","_type":"span","marks":[],"text":"A running theme throughout the conversation was pushback against the narrative that younger workers are entitled or difficult."}],"markDefs":[],"style":"normal"},{"_key":"d3f4287e5850","_type":"testimonial","author":"Ben White, co-founder and CEO at Ailo","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-1ac22b0accbc5d1e87bd340d70f7fe73b966d7e0-3600x3600-jpg","_type":"reference"}},"quote":[{"_key":"2c25da9fffbb","_type":"block","children":[{"_key":"e650cdcf32ea","_type":"span","marks":[],"text":"People talk about Gen Z and say, 'Oh, they're terrible'.  But it's not true, they're not terrible; they just don't want to work somewhere where the culture doesn't support them."}],"markDefs":[],"style":"normal"}]},{"_key":"c232385ad103","_type":"block","children":[{"_key":"a62b73d9146f","_type":"span","marks":[],"text":"Jodie agreed. If property managers are leaving for competitors, if talented people are choosing other industries, that's not a generational issue. It's a leadership issue."}],"markDefs":[],"style":"normal"},{"_key":"98ae54d8af7b","_type":"block","children":[{"_key":"94cb708af7fc","_type":"span","marks":[],"text":"\"Do you want to work for a leader that is pushing the edge, may be wrong sometimes, but at least is pushing?\" Ben asked. \"Or do you want to work for a leader that says 'I couldn't be bothered, maybe it's a fad'?\""}],"markDefs":[],"style":"normal"},{"_key":"98535fc4c1c5","_type":"block","children":[{"_key":"22e14d02ccb0","_type":"span","marks":[],"text":"In 2026, people want advancement in their careers. They want to work for leaders with vision. Salary alone isn't enough anymore."}],"markDefs":[],"style":"normal"},{"_key":"85a13b59e147","_type":"block","children":[{"_key":"ba9f71b69086","_type":"span","marks":[],"text":"Culture is what customers experience"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"028a5bc291b4","_type":"block","children":[{"_key":"8a4464cc1363","_type":"span","marks":[],"text":"Both Ben and Jodie kept returning to a central insight: in service industries, culture and customer experience are inseparable."}],"markDefs":[],"style":"normal"},{"_key":"9311e3137af4","_type":"block","children":[{"_key":"ba6e1c73a405","_type":"span","marks":[],"text":"\"You can have two identical restaurants serving the same food,\" Ben said. \"If you have different culture in the team and the way they service you, the experience is fundamentally different.\""}],"markDefs":[],"style":"normal"},{"_key":"a2a572a1960c","_type":"testimonial","author":"Ben White, co-founder and CEO at Ailo","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-1ac22b0accbc5d1e87bd340d70f7fe73b966d7e0-3600x3600-jpg","_type":"reference"}},"quote":[{"_key":"9311e3137af4","_type":"block","children":[{"_key":"bc113dff16f9","_type":"span","marks":[],"text":"Property management is not the rent collection. Property management is not the routine inspection. It's the experience of being a landlord or a renter."}],"markDefs":[],"style":"normal"}]},{"_key":"60e50a154790","_type":"block","children":[{"_key":"fc7f19d97345","_type":"span","marks":[],"text":"For Jodie, this meant being intentional about every detail. Her team doesn't speak negatively about clients or tenants. Ever. It's not acceptable in her office."}],"markDefs":[],"style":"normal"},{"_key":"052a2b60d78c","_type":"block","children":[{"_key":"af14efbf3c2f","_type":"span","marks":[],"text":"\"I had a new team member come in and she'd been there for a few weeks and we had our check-in,\" Jodie said. \"She told me, 'I've never worked in a place where I haven't heard people say that tenant's this or that owner's that.' I think that was the moment where I went, okay, I'm actually doing some good things here.\""}],"markDefs":[],"style":"normal"},{"_key":"f43378d77dc2","_type":"block","children":[{"_key":"fd2d6e61eec5","_type":"span","marks":[],"text":"She extends the same standard to how team members speak about each other."}],"markDefs":[],"style":"normal"},{"_key":"d75a526bc371","_type":"block","children":[{"_key":"e997d3b926b2","_type":"span","marks":[],"text":"\"Everything speaks,\" she added simply."}],"markDefs":[],"style":"normal"},{"_key":"10cd15bdd212","_type":"block","children":[{"_key":"8f78582d1080","_type":"span","marks":[],"text":"The courage to be transparent"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"07b05d8d32fa","_type":"block","children":[{"_key":"91d4fe409b51","_type":"span","marks":[],"text":"One of the most interesting threads in the conversation was about transparency as a cultural statement."}],"markDefs":[],"style":"normal"},{"_key":"1dcfb5fa6a73","_type":"block","children":[{"_key":"535a8e4a38f7","_type":"span","marks":[],"text":"Ben talked about inviting an actual customer to sit in on a full-day strategic planning session with Ailo's leadership team and advisers. \"We talked about our business warts and all. This person was there and it was wonderful. I think it's one of the best things we've done.\""}],"markDefs":[],"style":"normal"},{"_key":"2fd406bfb62d","_type":"block","children":[{"_key":"213d9629a490","_type":"span","marks":[],"text":"The message it sent through the team: this customer relationship isn't theoretical. We're actually committed to building this together."}],"markDefs":[],"style":"normal"},{"_key":"f3f9f48b39b8","_type":"block","children":[{"_key":"98ca0d467414","_type":"span","marks":[],"text":"For property management businesses, choosing software that doesn't allow you to turn off landlord or renter visibility is a similar cultural statement. You're saying to your clients: we're committed to transparency. You can see what we see. We're on the same team."}],"markDefs":[],"style":"normal"},{"_key":"24819af6ab5a","_type":"block","children":[{"_key":"b2bf67a4e482","_type":"span","marks":[],"text":"\"That's not a technology statement, it's a cultural statement,\" Ben noted."}],"markDefs":[],"style":"normal"},{"_key":"6841f36f3d27","_type":"block","children":[{"_key":"1f77b5b5b0cb","_type":"span","marks":[],"text":"The verdict: history will judge"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"daf41f246dff","_type":"block","children":[{"_key":"b2e2babfbb27","_type":"span","marks":[],"text":"Both Ben and Jodie acknowledged they're making big claims about where property management is heading. And they're comfortable with that."}],"markDefs":[],"style":"normal"},{"_key":"060fa52c6617","_type":"block","children":[{"_key":"14ffa31820cf","_type":"span","marks":[],"text":"\"History will judge if we're successful,\" Ben said. \"But we're going to see it.\""}],"markDefs":[],"style":"normal"},{"_key":"c18e9d7ee878","_type":"block","children":[{"_key":"c9d67a5b2c42","_type":"span","marks":[],"text":"For Jodie, the proof is already showing up in her business. "},{"_key":"db8bc0b101aa","_type":"span","marks":["04072351e17f"],"text":"Her team is happier"},{"_key":"94fa49781ee7","_type":"span","marks":[],"text":". Her clients are more engaged. Her agency is growing."}],"markDefs":[{"_key":"04072351e17f","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"e2e1082d-4d80-44a9-b0cf-dfbd058a1ecf","_type":"reference"}}],"style":"normal"},{"_key":"603253de8cba","_type":"testimonial","author":"Jodie Stainton, Property Management Director at Harcourts Solutions","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-baa6b6e3351066f43ab570659906b7231894b708-1408x1282-png","_type":"reference"}},"quote":[{"_key":"28c0e254ca4c","_type":"block","children":[{"_key":"6809d4d891ba","_type":"span","marks":[],"text":"If you don't have a vision that you're excited about, I can't see how anyone in your team would be excited about working for you."}],"markDefs":[],"style":"normal"}]},{"_key":"b3bfcf3f1f43","_type":"block","children":[{"_key":"599ffaa8e1d2","_type":"span","marks":[],"text":"But beyond metrics, there's something more fundamental happening. 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It's 80% of the revenue,\" he said. \"Honestly, how much time does it take you to collect rent?\""}],"markDefs":[],"style":"normal"},{"_key":"5ff4831704fa","_type":"block","children":[{"_key":"d93d053583c0","_type":"span","marks":[],"text":"There's a misalignment between where value sits and how agencies charge for it. "}],"markDefs":[],"style":"normal"},{"_key":"9f0c5a80974e","_type":"testimonial","author":"Ben White, co-founder and CEO of Ailo","background":{"title":"White","value":"#FFFFFF"},"quote":[{"_key":"3c46ab49d113","_type":"block","children":[{"_key":"d93d053583c0","_type":"span","marks":[],"text":"There's so much you do for customers that you're not charging for, that you don't get credit for, that they don't even know you're doing. 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It's full of human dynamics and emotion."}],"markDefs":[],"style":"normal"},{"_key":"dd68ba9e17c9","_type":"block","children":[{"_key":"3cea96cc0038","_type":"span","marks":[],"text":"But that only holds true if you believe property management is more than collecting rent and fixing ovens."}],"markDefs":[],"style":"normal"},{"_key":"b7406d5cf015","_type":"block","children":[{"_key":"0d3de4e8039f","_type":"span","marks":["em"],"text":"Listen to Ben White's full conversation with Samantha McLean on "},{"_key":"48602949808c","_type":"span","marks":["65e5b93e9c4c","em"],"text":"Elite Agent's Thought Leaders podcast"},{"_key":"74cbcc957dff","_type":"span","marks":["em"],"text":"."}],"markDefs":[{"_key":"65e5b93e9c4c","_type":"linkV2","blank":true,"externalLink":"https://eliteagent.com/inside-ben-whites-optimistic-framework-for-ai-enabled-property-management/","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-5a896e358eba3c29d393d94b86931da854c0509c-1932x1076-png","_type":"reference"}},"date":"2026-01-05","excerpt":"Two questions determine whether AI threatens or transforms your property management business. 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Your property management system is in one tab, your inbox in another, a supplier's quote in a PDF viewer in a third. You're switching between windows trying to remember which owner you need to call back about that maintenance quote, and whether you've already sent the entry notice for tomorrow's inspection."}],"markDefs":[],"style":"normal"},{"_key":"48a037359362","_type":"block","children":[{"_key":"951eba510ee1","_type":"span","marks":[],"text":"For most property management software platforms, the approach to workflow management has been the same for years: build tools for different types of work (inspections here, repairs there, lease renewals over here), then add a task or checklist feature on top to help you track what needs doing."}],"markDefs":[],"style":"normal"},{"_key":"fe386f6d4f97","_type":"block","children":[{"_key":"d6c3808a70be","_type":"span","marks":[],"text":"It's more sophisticated than the paper-based systems of the past, but the fundamental problem remains: your tasks live separately from your work. You check a list to see what needs doing, then navigate away to actually do it, then remember to come back and update the list."}],"markDefs":[],"style":"normal"},{"_key":"95b0f55dc481","_type":"block","children":[{"_key":"7ea7f6d88026","_type":"span","marks":["3a31a33ee47c"],"text":"Ailo's Projects"},{"_key":"315f20708bcd","_type":"span","marks":[],"text":" takes a different approach – one that's worth understanding if you're evaluating whether to make a platform change."}],"markDefs":[{"_key":"3a31a33ee47c","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"4KM2k3JFfyl9B3rVqFVXb0","_type":"reference"}}],"style":"normal"},{"_key":"a9268fd3fbe3","_type":"block","children":[{"_key":"04de8ada7196","_type":"span","marks":[],"text":"The challenge with traditional task systems"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"92fe92eabddc","_type":"block","children":[{"_key":"a28ec686104b","_type":"span","marks":[],"text":"Bernadette, one of Ailo's account managers who works with agencies daily, described what she recently saw in an office."}],"markDefs":[],"style":"normal"},{"_key":"9be8e75fcbce","_type":"block","children":[{"_key":"0356dcd27fbe","_type":"span","marks":[],"text":"\"I was visiting an office on Friday, and they had a new staff member start and he had about eight tabs open because he wasn't using my actions in projects,\" she said. "}],"markDefs":[],"style":"normal"},{"_key":"3d20b136887f","_type":"block","children":[{"_key":"0356dcd27fbe","_type":"span","marks":[],"text":"\"So I said to him, 'You seem to have a lot of tabs open, why?' And he said, 'Oh, well, I'm working on this, and I'm working on this, and I'm working on this, and I'm waiting for this owner to get back to me on this.'\""}],"markDefs":[],"style":"normal"},{"_key":"dadcb606f74d","_type":"block","children":[{"_key":"f42478461ba0","_type":"span","marks":[],"text":"Multiple screens. Dozens of tabs. Mental load tracking where everything is."}],"markDefs":[],"style":"normal"},{"_key":"dc10c7373fe6","_type":"block","children":[{"_key":"6f6d855701f4","_type":"span","marks":[],"text":"The issue isn't that traditional task systems don't work. Many have sophisticated features like templates, automation, and visual boards. "}],"markDefs":[],"style":"normal"},{"_key":"76b6edd8d79e","_type":"block","children":[{"_key":"6f6d855701f4","_type":"span","marks":[],"text":"But here's what happens in practice: you still need to leave your task list to do the actual work. You click a task that says \"send work order to supplier,\" but then you navigate away to find the property, pull up the communication thread, compose the message, attach the quote, and hopefully remember to come back and tick the task as done."}],"markDefs":[],"style":"normal"},{"_key":"d86617178d45","_type":"block","children":[{"_key":"48eb855cd472","_type":"span","marks":[],"text":"You're managing a list about your work, not doing your work through the list."}],"markDefs":[],"style":"normal"},{"_key":"2d4f6471605c","_type":"testimonial","author":"Bernadette O'Sullivan, account manager at Ailo","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-f7b636b198b9a01a7b1e49c70055c3efc3e8036d-828x742-png","_type":"reference"}},"quote":[{"_key":"a52c3696439b","_type":"block","children":[{"_key":"2f23db74f6ed","_type":"span","marks":[],"text":"The difference with Ailo compared to legacy software is that we don't give you a checklist to tick off so you can do the work somewhere else. In Ailo, you actually do the work as you go inside your project. No tab-jumping!"}],"markDefs":[],"style":"normal"}]},{"_key":"d0c88cfb6f55","_type":"block","children":[{"_key":"981fc6f2b0a7","_type":"span","marks":[],"text":"When the workflow IS the task management"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c9d012fa6a47","_type":"block","children":[{"_key":"ea8595dccae9","_type":"span","marks":[],"text":"Ailo took a fundamentally different approach when building projects. We didn't think of it as a task management layer added on top of property management functions. We thought of it as the work itself."}],"markDefs":[],"style":"normal"},{"_key":"e3fa42da0b88","_type":"block","children":[{"_key":"976ce0c68cd4","_type":"span","marks":[],"text":"Lav, one of Ailo's product leaders, explained: \"Property manager workflows can be really complex – all the steps they need to take, the collaboration required, etc. We built projects to support that complexity.\""}],"markDefs":[],"style":"normal"},{"_key":"79af3ecc186a","_type":"block","children":[{"_key":"eeac216f45fe","_type":"span","marks":[],"text":"What does that actually mean when you're in the middle of coordinating a repair?"}],"markDefs":[],"style":"normal"},{"_key":"ea461105f9d3","_type":"block","children":[{"_key":"645693a174b7","_type":"span","marks":[],"text":"It means everything you need to complete that repair lives inside the one view. You're not going to a separate messages tab to send a work order – you send it from within the Project. You're not navigating to documents to attach the quote – it's right there. When the supplier responds, that response appears in the Project timeline. When you need to update the owner, their entire communication history for this specific repair is already loaded."}],"markDefs":[],"style":"normal"},{"_key":"2328c33e8221","_type":"block","children":[{"_key":"5fdcb538cc55","_type":"span","marks":[],"text":"\"On platforms where tasks are layered on top, you can effectively ignore that layer and do other things. On Ailo, you're actually doing the work as you go through the project, in the project,\" Lav said."}],"markDefs":[],"style":"normal"},{"_key":"ccb463345a23","_type":"testimonial","author":"Lav Lalwani, Senior Product Manager at Ailo","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-70fd4f931d934310417afb5b47e02f628c3995f5-163x164-png","_type":"reference"}},"quote":[{"_key":"ca70287e335e","_type":"block","children":[{"_key":"e539517ad7a5","_type":"span","marks":[],"text":"On Ailo, you're doing your work through the Project, not checking boxes about work you did somewhere else."}],"markDefs":[],"style":"normal"}]},{"_key":"aa4aadd545ce","_type":"block","children":[{"_key":"a99a9288dc10","_type":"span","marks":[],"text":"What this means for how your team actually works"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"24d58edd0cc2","_type":"block","children":[{"_key":"3d574d841772","_type":"span","marks":[],"text":"The real test of any workflow system isn't how it looks in a demo. It's how property managers describe their day after using it for months. Here's what that looks like in practice:"}],"markDefs":[],"style":"normal"},{"_key":"fb5526b693d9","_type":"block","children":[{"_key":"f2035b73d301","_type":"span","marks":[],"text":"1. It's obvious what to do next, no hunting for it"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"1250278ca945","_type":"block","children":[{"_key":"4e62116ceb41","_type":"span","marks":[],"text":"In traditional task systems, you might set a reminder to follow up on a repair in 48 hours. But when that reminder appears, you still need to go find the repair, check where it's up to, dig through messages to see what the last communication was."}],"markDefs":[],"style":"normal"},{"_key":"d04bcce40e6f","_type":"block","children":[{"_key":"d71b4465b328","_type":"span","marks":[],"text":"In projects, when that 48-hour action appears in My Actions, everything you need is right there. The work order you sent. The supplier's response. The owner's preferences. All the context required to actually do the follow-up, not just be reminded it exists."}],"markDefs":[],"style":"normal"},{"_key":"8b14c8d65689","_type":"block","children":[{"_key":"235d2d8f7506","_type":"span","marks":[],"text":"Bernadette explained: \"You're not having to go into a part of the platform and look for what repairs you need to follow up on today. It just tells you.\""}],"markDefs":[],"style":"normal"},{"_key":"2ced1e46ed45","_type":"block","children":[{"_key":"90452544ccba","_type":"span","marks":[],"text":"That's the key difference. Traditional systems tell you a reminder exists. projects tells you what to do and gives you everything needed to do it—in one place."}],"markDefs":[],"style":"normal"},{"_key":"710eec3057bd","_type":"testimonial","author":"Rob Zappia, General Manager at McGrath on the Lower North Shore","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-d6f3043d2ae9e319d1988cb4158bba17e419f3a7-842x742-png","_type":"reference"}},"quote":[{"_key":"57193c4e2732","_type":"block","children":[{"_key":"92d9e666b756","_type":"span","marks":[],"text":"Everyday I used to hear, 'I have too many emails, I can't get on top of my work, and I can't leave the office to do any inspections'. I don't hear that anymore. Prioritising is so much easier now."}],"markDefs":[],"style":"normal"}]},{"_key":"0adfcc0b2faf","_type":"block","children":[{"_key":"5b2326480f21","_type":"span","marks":[],"text":"2. Your team can actually step in when you're away"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"ba39844eb432","_type":"block","children":[{"_key":"7c6386f3c791","_type":"span","marks":[],"text":"Taking time off in property management has historically meant one of two things: the person covering you drowns trying to manage double their portfolio, or work doesn't get done and you spend weeks catching up."}],"markDefs":[],"style":"normal"},{"_key":"8d435a1baa75","_type":"block","children":[{"_key":"a9da567aa4f9","_type":"span","marks":[],"text":"Bernadette described how projects changes this: \"You can just allocate those 10 actions that need to be done next week into someone else's My Actions and say, 'Can you take care of those 10 things? That's it.' And the person staying behind goes, 'That's it, you want me to do 10 things?' Because usually they're expecting to manage double the workload.\""}],"markDefs":[],"style":"normal"},{"_key":"7602f30fe2b2","_type":"block","children":[{"_key":"da312194af9f","_type":"span","marks":[],"text":"The person covering you isn't drowning. You're not coming back to chaos. Your investors and renters still get great service, because the system showed exactly what needed attention and when."}],"markDefs":[],"style":"normal"},{"_key":"9b715395dba1","_type":"block","children":[{"_key":"0b021c75b48b","_type":"span","marks":[],"text":"Cathy, a head of department on QLD's Gold Coast, explained the visibility this creates as game-changing."}],"markDefs":[],"style":"normal"},{"_key":"133f701b4069","_type":"testimonial","author":"Cathy Page, Property Management Head of Department at LJ Hooker Nerang","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-622f089af015c377211710d4276733849af6dd45-720x771-jpg","_type":"reference"}},"quote":[{"_key":"8d8391fc5130","_type":"block","children":[{"_key":"87799b9b89a1","_type":"span","marks":[],"text":"With projects, I can step in at any time and see where my staff are at. There's no, 'what's her password? How do I get in it?' I can see every aspect of the business: owners, tenants, projects, maintenance. Everything is right in front of you."}],"markDefs":[],"style":"normal"}]},{"_key":"6f781ad620e8","_type":"block","children":[{"_key":"c315ef80f2a8","_type":"span","marks":[],"text":"3. Property managers finally get proper sleep"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"24fd4daafd81","_type":"block","children":[{"_key":"1fef1a177c3c","_type":"span","marks":[],"text":"Renee, a property manager in WA, described what changed for her:"}],"markDefs":[],"style":"normal"},{"_key":"99471112a13c","_type":"block","children":[{"_key":"7f5c96f50154","_type":"span","marks":[],"text":"\"There are much easier ways to property manage - and Ailo is the way to do it. I swear overnight I became a brand new woman with an even bigger drive for success,\" she said."}],"markDefs":[],"style":"normal"},{"_key":"74bb9a838cf0","_type":"testimonial","author":"Renee Morrison, Property Manager at Freedom Palmerston","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-730ce2720267d01e6f848b5ba883e0febbe8aac2-884x700-png","_type":"reference"}},"quote":[{"_key":"89094b5e68eb","_type":"block","children":[{"_key":"7f5c96f50154","_type":"span","marks":[],"text":"Now that I have projects, I had the best sleep because I didn't have to remember what I needed to do today – Ailo remembered for me."}],"markDefs":[],"style":"normal"}]},{"_key":"0e8193b67134","_type":"block","children":[{"_key":"7f5c96f50154","_type":"span","marks":[],"text":"That's not about having a better to-do list. It's about trusting the system to hold everything you need, exactly when you need it, without you having to remember to go look for it."}],"markDefs":[],"style":"normal"},{"_key":"23695f344a05","_type":"block","children":[{"_key":"55fe2811095b","_type":"span","marks":[],"text":"4. Overdue actions actually mean something"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"63a099c7de1f","_type":"block","children":[{"_key":"b589ea228c7d","_type":"span","marks":[],"text":"Bernadette takes a harder line on overdue actions than most, and it's only possible because in Projects, actions genuinely represent the work being done—not forgotten checkboxes."}],"markDefs":[],"style":"normal"},{"_key":"b4d7c4001d89","_type":"block","children":[{"_key":"03f88be18fc4","_type":"span","marks":[],"text":"\"If your actions and projects are set up and triggered the way you want your business to run, overdue actions tell you something important,\" she said. "}],"markDefs":[],"style":"normal"},{"_key":"ccff32e29f56","_type":"block","children":[{"_key":"03f88be18fc4","_type":"span","marks":[],"text":"\"Either the work genuinely isn't getting done, or the person needs support. That visibility helps you have the right conversation – whether that's celebrating wins or offering training.\""}],"markDefs":[],"style":"normal"},{"_key":"7338354ccfd4","_type":"block","children":[{"_key":"f7f685734cd2","_type":"span","marks":["strong"],"text":"How projects differs from traditional task management"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2f7288a0dfbf","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-989f22971be37f45c47a412b069b52c73371f649-2400x2400-png","_type":"reference"}}},{"_key":"83ce7a491a7e","_type":"block","children":[{"_key":"8284e13551ee","_type":"span","marks":[],"text":"As Lav put it: \"If you go to a repair project, it will have the work order there, it will have the quote request there because that is the way you sent it. You can trust it to have everything you ever need around a workflow.\""}],"markDefs":[],"style":"normal"},{"_key":"00aded4d8fd5","_type":"block","children":[{"_key":"40864469bea3","_type":"span","marks":["strong"],"text":"What's different about tasks and workflows in legacy platforms"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5ed2a2546577","_type":"block","children":[{"_key":"563c3dca8d9b","_type":"span","marks":[],"text":"Many property management platforms have worked to improve their task features significantly recently. Some now offer visual Kanban boards, automation capabilities that trigger tasks based on events, and integration between checklists and workflows."}],"markDefs":[],"style":"normal"},{"_key":"d6b3f8c484b5","_type":"block","children":[{"_key":"774b62281144","_type":"span","marks":[],"text":"These are genuine improvements that make task management more sophisticated than it was even a year ago."}],"markDefs":[],"style":"normal"},{"_key":"7556f9796de5","_type":"block","children":[{"_key":"ecb2deaaa850","_type":"span","marks":[],"text":"But here's what fundamentally hasn't changed in these systems: tasks, statuses, and the actual work remain separate things that you manually coordinate. Completing a task doesn't automatically update the property status. Sending a message doesn't mark the related task as done. You're still assembling the complete picture from different places."}],"markDefs":[],"style":"normal"},{"_key":"28a011ec171b","_type":"testimonial","author":"Dina, a property manager in Sydney","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-bc3c3cf0f77aa451bbe20ff42c4843d1175b51f8-300x400-jpg","_type":"reference"}},"quote":[{"_key":"04bb6a9b549f","_type":"block","children":[{"_key":"edeebb2d6a59","_type":"span","marks":[],"text":"Since moving to Ailo and using projects it's just... mind blowing. Everything is there and it's assigned to somebody, it's allocated. Even the fact that you can customise, it is fantastic."}],"markDefs":[],"style":"normal"}]},{"_key":"860b80013526","_type":"block","children":[{"_key":"e02068477698","_type":"span","marks":["strong"],"text":"The shift isn't just technical, it's cultural"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3e192c3b249d","_type":"block","children":[{"_key":"72c124a5e658","_type":"span","marks":[],"text":"When Bernadette trains property managers on projects, she's noticed something important about successful transitions."}],"markDefs":[],"style":"normal"},{"_key":"560a38d4dce5","_type":"block","children":[{"_key":"4e87fedcb5b3","_type":"span","marks":[],"text":"\"If you can walk out of the office on day one and your property managers go, 'Oh my god, that was so easy. I set up all my routines, I pulled over some repairs and I did a lease renewal' – that's a completely different energy than when they're overwhelmed saying, 'I don't even know where to start.'\""}],"markDefs":[],"style":"normal"},{"_key":"ca38f97f2c90","_type":"block","children":[{"_key":"62504836b2e9","_type":"span","marks":[],"text":"The difference isn't about technical ability. It's about preparation and support."}],"markDefs":[],"style":"normal"},{"_key":"a5350d70eb9c","_type":"block","children":[{"_key":"f845560ea0de","_type":"span","marks":[],"text":"The agencies that succeed with projects aren't just learning new software. They're embracing a different philosophy about how property management work should flow, and "},{"_key":"c974a9387709","_type":"span","marks":["37f5ad9a2a1e"],"text":"Ailo's team helps you make that shift"},{"_key":"d270f5cbb284","_type":"span","marks":[],"text":" without the chaos."}],"markDefs":[{"_key":"37f5ad9a2a1e","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"j4xn44b1WQw234GlLOlQEz","_type":"reference"}}],"style":"normal"},{"_key":"1370baeae7ae","_type":"block","children":[{"_key":"880387e44a9e","_type":"span","marks":[],"text":"Here's what actually changes:"}],"markDefs":[],"style":"normal"},{"_key":"33cc11240faf","_type":"block","children":[{"_key":"07293c4dc10b","_type":"span","marks":["strong"],"text":"From reactive to proactive."},{"_key":"e5811b77cdb1","_type":"span","marks":[],"text":" Not because you're trying harder, but because the system shows you what needs doing before problems escalate. You're not firefighting anymore—you're staying ahead."}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"3cc0881419ab","_type":"block","children":[{"_key":"54681c5b05c6","_type":"span","marks":["strong"],"text":"From individual knowledge to shared workflows."},{"_key":"4222011154e0","_type":"span","marks":[],"text":" Not because you have better checklists, but because "},{"_key":"bb1f99342af5","_type":"span","marks":["2cb1618e2787"],"text":"everyone's following the same embedded processes"},{"_key":"0a68f81c7d60","_type":"span","marks":[],"text":". When someone's away, the work doesn't stop—because the system holds the knowledge, not just the person."}],"level":1,"listItem":"blogNumbered","markDefs":[{"_key":"2cb1618e2787","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"e2e1082d-4d80-44a9-b0cf-dfbd058a1ecf","_type":"reference"}}],"style":"normal"},{"_key":"24790df9eb99","_type":"block","children":[{"_key":"9f0142263ba9","_type":"span","marks":["strong"],"text":"From reporting on work to work that reports itself."},{"_key":"7c7bd8561549","_type":"span","marks":[],"text":" Not because you're generating more reports, but because the work itself creates the visibility. Your team leads can see where things are at without asking, and property managers can prove their value without extra admin."}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"da7321301739","_type":"block","children":[{"_key":"cb5e8ae108cb","_type":"span","marks":[],"text":"This kind of change can feel daunting. That's why Ailo doesn't just hand you software and wish you luck. The "},{"_key":"0622b7c04def","_type":"span","marks":["ba8974f6805b"],"text":"onboarding journey"},{"_key":"97b5ef6e3e2a","_type":"span","marks":[],"text":" is designed to set your projects up the way your business actually runs, train your team on the philosophy (not just the features), and make sure you walk out of day one with that \"oh my god, this is easy\" energy—not the overwhelmed kind."}],"markDefs":[{"_key":"ba8974f6805b","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"845476a5-fd69-477d-ba7e-3029e9d9f5d3","_type":"reference"}}],"style":"normal"},{"_key":"cfc35f48cd1b","_type":"block","children":[{"_key":"9f190b71468d","_type":"span","marks":[],"text":"Peter, a business owner on the Gold Coast, experienced this consolidation firsthand as "},{"_key":"e5fcc3820cb0","_type":"span","marks":["33eb77a327b0"],"text":"he grew from 0 to 1,200 properties"},{"_key":"f7a3fdfff45d","_type":"span","marks":[],"text":":"}],"markDefs":[{"_key":"33eb77a327b0","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"050645e2-5b08-44ee-bfc4-10b141094d3a","_type":"reference"}}],"style":"normal"},{"_key":"1f5c550f1178","_type":"testimonial","author":"Peter Catanzariti, a business owner on QLD's Gold Coast","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-31a51df70e270782ba1ba92d4ca4b17dec82661f-480x480-jpg","_type":"reference"}},"quote":[{"_key":"4995a4277a09","_type":"block","children":[{"_key":"1cea647c5bb6","_type":"span","marks":[],"text":"Doing away with spreadsheets and Trello boards and putting our projects into one space in Ailo, we are able to communicate quicker and easier to our clients, and it's made our lives a lot easier!"}],"markDefs":[],"style":"normal"}]},{"_key":"f34d73564f1d","_type":"block","children":[{"_key":"9f85c674293a","_type":"span","marks":["strong"],"text":"So which approach is right for your agency?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d6df7a2fcaf2","_type":"block","children":[{"_key":"a2290d658239","_type":"span","marks":[],"text":"If you're evaluating property management platforms, the question isn't \"which has better task features?\" Many platforms now have robust task capabilities."}],"markDefs":[],"style":"normal"},{"_key":"268fcd7cb58a","_type":"block","children":[{"_key":"34f00d0c2c1d","_type":"span","marks":[],"text":"The real question is: do you want to keep coordinating your work, or do you want to just do your work?"}],"markDefs":[],"style":"normal"},{"_key":"7be15ec9dfa9","_type":"block","children":[{"_key":"83ff0b00c3d0","_type":"span","marks":[],"text":"For agencies looking for incremental improvements to their current way of working, enhanced task features in existing platforms offer real value. Better organisation, more automation, clearer visibility."}],"markDefs":[],"style":"normal"},{"_key":"7ca7c1ca5d40","_type":"block","children":[{"_key":"185c9bd422aa","_type":"span","marks":[],"text":"But if you're ready for something more—if you want your team to stop firefighting and start getting ahead, if you want everyone to have visibility without constant check-ins, if you want property managers to actually take holidays without dread—projects is built for that."}],"markDefs":[],"style":"normal"},{"_key":"c1704d62f8cc","_type":"block","children":[{"_key":"4089891272ee","_type":"span","marks":[],"text":"The property managers who've made the switch? They're the ones telling Bernadette they finally sleep through the night. They've gone from three screens to one laptop. They take time off without coming back to chaos."}],"markDefs":[],"style":"normal"},{"_key":"11fa01a1dcbd","_type":"block","children":[{"_key":"2a6a4ac0d7d5","_type":"span","marks":[],"text":"Rob's team on Sydney's Lower North Shore doesn't hear \"I have too many emails\" anymore. Renee woke up feeling like \"a brand new woman with an even bigger drive for success.\" Cathy can see where her staff are at without jumping on their computers."}],"markDefs":[],"style":"normal"},{"_key":"9cb03700d6ee","_type":"block","children":[{"_key":"e3b9847b970d","_type":"span","marks":[],"text":"That's not because they have a better to-do list. It's because they're not juggling a to-do list at all—they're just doing the work, and the system takes care of the rest."}],"markDefs":[],"style":"normal"},{"_key":"50e6e6f8e937","_type":"block","children":[{"_key":"b09043a26d12","_type":"span","marks":[],"text":"Want to see how projects actually works in practice? "}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ba2cc560df0c","_type":"block","children":[{"_key":"b381f674867d","_type":"span","marks":["1ad11a6c6483"],"text":"Get a demo"},{"_key":"4abc3b29a4c8","_type":"span","marks":[],"text":" and we'll show you the difference between managing tasks on a checklist and getting work done faster, without the mental load, within Projects."}],"markDefs":[{"_key":"1ad11a6c6483","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"11c43aa3-52a6-439e-8f4e-de0c65cbd590","_type":"reference"}}],"style":"largeBody_withSpace"},{"_key":"379962eee669","_type":"questionList","background":{"title":"Sky Reverse Gradient","value":"#FFFFFF"},"sectionList":[{"_key":"ee3807a1240b","_type":"section","questions":[{"_key":"b28365d92e42","_type":"question","answer":[{"_key":"1e8ca3609a33","_type":"block","children":[{"_key":"d31791a213fe","_type":"span","marks":[],"text":"Legacy task management features sit as a separate layer on top of your workflows. You check your task list, then navigate away to different screens to actually do the work—messages in one tab, documents in another, property details in a third. You're constantly coordinating between your tasks and your work, manually updating status and ticking boxes. Ailo projects is different because it's built as the workflow itself. Everything you need to complete a repair, lease renewal, or inspection lives in one project view—messages, documents, owner approvals, files, and next steps. When you send a work order from within a project, it automatically appears in the project timeline. When actions are completed, progress updates automatically. You're doing the work through the project, not managing a separate list about the work you did somewhere else."}],"markDefs":[],"style":"normal"}],"title":"What's the difference between task management features in legacy software and Ailo's projects?"},{"_key":"32007a347375","_type":"question","answer":[{"_key":"c5c30e469d82","_type":"block","children":[{"_key":"f064cd2369e9","_type":"span","marks":[],"text":"Team leaders use projects for visibility and workload management without micromanaging. They can see at a glance where each property manager is at with their work, who has capacity, and where things might be getting stuck—all without having to jump onto someone's computer or ask for updates. When someone's away sick or on leave, managers can quickly reassign specific actions to other team members rather than asking someone to \"just keep an eye on the whole portfolio.\" projects also helps with performance management—overdue actions genuinely reflect work that hasn't been done according to business standards, not just forgotten checkboxes. As Cathy, a head of department, said: \"With projects, I can step in at any time and see where my staff are at. Everything is right in front of you.\""}],"markDefs":[],"style":"normal"}],"title":"How do team leaders and managers use projects?"},{"_key":"81be8801321e","_type":"question","answer":[{"_key":"0c110cb371b4","_type":"block","children":[{"_key":"69e134f5e2d6","_type":"span","marks":[],"text":"Yes. You can reassign entire projects or individual actions within a project to any team member with just a few clicks. This is especially powerful when someone's taking leave—instead of asking a colleague to manage double the portfolio, you can allocate just the 10 or 15 specific actions that genuinely need attention while the person is away. The person taking over gets all the context they need (messages, files, history) right there in the project, so there's no need for lengthy handovers. When property managers return from leave, they can easily reschedule their non-urgent actions across the coming week rather than facing an overwhelming pile of catch-up work."}],"markDefs":[],"style":"normal"}],"title":"Can you easily reassign different projects to different team members?"},{"_key":"b231e8261d1d","_type":"question","answer":[{"_key":"f493bbe2e8ed","_type":"block","children":[{"_key":"9984338ee005","_type":"span","marks":[],"text":"Yes. When you send messages to owners, renters, or suppliers from within a project, those communications are automatically linked to that specific project timeline—whether sent via email or chat. This means everyone on your team can see the full conversation history without digging through inboxes or asking \"did anyone follow up with that owner?\" Your email still uses your personal signature and sends from your address, so it feels consistent to clients, but the system automatically keeps everything organised and accessible. No more searching through sent folders or trying to remember which email thread was about which repair."}],"markDefs":[],"style":"normal"}],"title":"Are emails linked to projects?"},{"_key":"a5b5c250a681","_type":"question","answer":[{"_key":"ce9d713d5021","_type":"block","children":[{"_key":"f5b9490034cf","_type":"span","marks":[],"text":"Ailo's onboarding is designed around one goal: making sure your team walks out on day one saying \"that was easy\" rather than \"I'm overwhelmed.\" The process typically takes 2-4 weeks depending on your portfolio size, but the actual disruption to your business is minimal. Here's what happens: Ailo's team works with you to map your existing workflows to projects, set up your triggers and automations the way your business actually runs, migrate your data, and train your team on both the philosophy and the features. The key difference from other platforms is that we don't just hand you software and wish you luck—we help you set your projects up properly before you go live. Agencies that invest time in this preparation phase consistently report that property managers are completing inspections, pulling over repairs, and doing lease renewals successfully on day one. "}],"markDefs":[],"style":"normal"}],"title":"What happens during onboarding? 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Different platform… and a different outlook."}],"markDefs":[],"style":"normal"},{"_key":"41cf0b3d4539","_type":"block","children":[{"_key":"2aa6806fc6f2","_type":"span","marks":[],"text":"The quiet revolution in property management"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d0f3f3451333","_type":"block","children":[{"_key":"1045f7b482fa","_type":"span","marks":[],"text":"This isn’t a story about software. It’s a reminder that outdated systems are not immovable. They are replaceable liabilities. And for principals contemplating exit plans, the problem is often not the work itself, but the tools making that work unnecessarily hard."}],"markDefs":[],"style":"normal"},{"_key":"5cd60fb105df","_type":"block","children":[{"_key":"c13d78e5e822","_type":"span","marks":[],"text":"If you’re standing at that crossroads, Adam’s journey offers a clear signal: transformation doesn’t require a leap. 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It's 3pm on a Friday. You've done the property condition report, sorted the keys, followed the landlord instructions. Now you've got 14 minimum standards to check and document before you advertise it."}],"markDefs":[],"style":"normal"},{"_key":"77ed73b311b7","_type":"block","children":[{"_key":"40aec3051cb9","_type":"span","marks":[],"text":"Electrical safety? Heater in the main living area? Window latches? Laundry?"}],"markDefs":[],"style":"normal"},{"_key":"8b34791e1048","_type":"block","children":[{"_key":"71a289b8e7af","_type":"span","marks":[],"text":"Which system was it logged in? Actually, someone might have emailed the electrical safety certificate last week. This might take some digging..."}],"markDefs":[],"style":"normal"},{"_key":"59d488dfd99b","_type":"block","children":[{"_key":"144322f6ec5d","_type":"span","marks":[],"text":"You're not listing this property today."}],"markDefs":[],"style":"normal"},{"_key":"f59047a8338a","_type":"block","children":[{"_key":"2682a0d161c8","_type":"span","marks":[],"text":"When compliance lives separate from your workflows, things slip through."}],"markDefs":[],"style":"normal"},{"_key":"e9aa36f536b2","_type":"block","children":[{"_key":"a95c570e5963","_type":"span","marks":["strong"],"text":"\"This is the fanciest footwork I have ever seen!\""}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e20b461d879c","_type":"block","children":[{"_key":"b171081d5d1e","_type":"span","marks":[],"text":"Kayla Symons, Senior Property Manager at Belle Property St Kilda, doesn't have that problem."}],"markDefs":[],"style":"normal"},{"_key":"9f6ee6464d31","_type":"block","children":[{"_key":"2b363b70e53b","_type":"span","marks":[],"text":"Before Victoria's updated compliance enforcement rules came into effect on 25 November – requiring properties to meet 14 minimum standards before listing – the Ailo team released some updates to the platform."}],"markDefs":[],"style":"normal"},{"_key":"f9d209e08716","_type":"testimonial","author":"Kayla Symons, Head of Property Management at Belle Property St Kilda.","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-99b9245f898f0161932a256eee68be963c7b9201-1060x1026-png","_type":"reference"}},"quote":[{"_key":"7a818fcc0e71","_type":"block","children":[{"_key":"52069009df68","_type":"span","marks":[],"text":"Having the ability to track minimum standards in Ailo is "},{"_key":"fe538e33babf","_type":"span","marks":["ailoRed"],"text":"so much easier"},{"_key":"90cb59cc7229","_type":"span","marks":[],"text":". It’s exactly what I wanted."}],"markDefs":[],"style":"normal"}]},{"_key":"95c5e576f766","_type":"imageBlock","background":{"title":"Lavender","value":"#EAF1FB"},"visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-9748e8c79467fa4946b25239af84472e282b561d-1280x800-png","_type":"reference"}}},{"_key":"f8e4355895b7","_type":"block","children":[{"_key":"aac81c509e50","_type":"span","marks":[],"text":"For Kayla, the impact was immediate."}],"markDefs":[],"style":"normal"},{"_key":"c018e2cc7e9a","_type":"block","children":[{"_key":"e6e40a7faee5","_type":"span","marks":[],"text":"\"I can't thank you guys enough for how quickly you built this,” said Kayla. "}],"markDefs":[],"style":"normal"},{"_key":"cb32d987b46d","_type":"block","children":[{"_key":"e6e40a7faee5","_type":"span","marks":[],"text":"“This is the fanciest footwork I have ever seen! We have confidence and peace of mind now knowing our properties meet minimum standards.\""}],"markDefs":[],"style":"normal"},{"_key":"cc128fb85fac","_type":"block","children":[{"_key":"232ebe635366","_type":"span","marks":[],"text":"How Kayla's team does it differently"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"434071a2bc87","_type":"block","children":[{"_key":"65fe190a9b1c","_type":"span","marks":[],"text":"When Kayla's team sets up a new property in Ailo, Victoria's 14 minimum standards (plus the new blind cord anchor requirement taking effect 1 December) appear in the Projects workflow – right where they're already working. Not on a to-do list in another tab."}],"markDefs":[],"style":"normal"},{"_key":"5af3611df1d7","_type":"block","children":[{"_key":"296f51848031","_type":"span","marks":[],"text":"They mark:"}],"markDefs":[],"style":"normal"},{"_key":"1a67242705f3","_type":"block","children":[{"_key":"7572ae19437e","_type":"span","marks":[],"text":"Fixed heater: Required ✅ (certificate uploaded)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"1acd7192377c","_type":"block","children":[{"_key":"e983bacd2bf4","_type":"span","marks":[],"text":"Pool fence: Not applicable (no pool)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"5bfc67cd628f","_type":"block","children":[{"_key":"b3c3caf76b5a","_type":"span","marks":[],"text":"Window locks: Required ✅ (checked during property condition report)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"b532508d6f04","_type":"block","children":[{"_key":"8581c1cef407","_type":"span","marks":[],"text":"Smoke alarms: Required ✅ (certificate uploaded)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"c7dedf35e709","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-acbde4706dfecad7d02382b90b056da1ec5fc07c-1280x800-png","_type":"reference"}}},{"_key":"a504a9bf3ca5","_type":"block","children":[{"_key":"6f674e7082a5","_type":"span","marks":["strong"],"text":"Nothing gets missed. "},{"_key":"032e788638cf","_type":"span","marks":[],"text":"The Project requires compliance to be addressed before progressing to the next stage, so nothing slips through the cracks."}],"markDefs":[],"style":"normal"},{"_key":"f92a58861176","_type":"block","children":[{"_key":"c4d3b1af3596","_type":"span","marks":["strong"],"text":"Complete visibility."},{"_key":"ac295b807c0a","_type":"span","marks":[],"text":" For every property, Kayla can see at a glance what's compliant, what needs attention, what doesn't apply. No more wondering if something's been missed or just doesn't matter."}],"markDefs":[],"style":"normal"},{"_key":"3684a0ae74f8","_type":"block","children":[{"_key":"32610dd0bb80","_type":"span","marks":["strong"],"text":"All the proof in one place."},{"_key":"77a5adbc5f09","_type":"span","marks":[],"text":" Compliance certificates, documents, notes, and next scheduled check dates live against each property. When a landlord asks if their property is compliant, she can pull up the property record and show them. No digging through emails. No piecing together spreadsheets."}],"markDefs":[],"style":"normal"},{"_key":"448dd3e83254","_type":"block","children":[{"_key":"9a972e608352","_type":"span","marks":[],"text":"Plus, "},{"_key":"6c26d7558b32","_type":"span","marks":["d95165522b0c"],"text":"key tracking"},{"_key":"cde472dde3be","_type":"span","marks":[],"text":" lives in the same system, too. When compliance checks require property access, there's a complete audit trail of who held keys and when they were returned."}],"markDefs":[{"_key":"d95165522b0c","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"a21abc09-a47a-43ca-8420-17ab7fe2805e","_type":"reference"}}],"style":"normal"},{"_key":"52d72dd7b906","_type":"block","children":[{"_key":"760faae23a5b","_type":"span","marks":[],"text":"What this looks like on a Friday afternoon now"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"056c63d6174b","_type":"block","children":[{"_key":"74d22ee555ba","_type":"span","marks":[],"text":"It's 3pm. A property manager is setting up a new management. The compliance checks appear in their Projects workflow. They mark what's required, upload certificates, mark what doesn't apply."}],"markDefs":[],"style":"normal"},{"_key":"0b2c5199e3de","_type":"block","children":[{"_key":"1818bc6611c9","_type":"span","marks":[],"text":"Everything's documented. They list the property knowing compliance is sorted."}],"markDefs":[],"style":"normal"},{"_key":"ebde379365fd","_type":"block","children":[{"_key":"33d5f9f594e8","_type":"span","marks":[],"text":"A month later when the property owner asks if everything's compliant? They can pull up the property record and show them. No separate login. No spreadsheet. 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But three critical factors made Ailo different:"}],"markDefs":[],"style":"normal"},{"_key":"dad05aa7754a","_type":"block","children":[{"_key":"b4a8f1ebf126","_type":"span","marks":[],"text":"Team happiness"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"7379e778aa14","_type":"block","children":[{"_key":"b4a8f1ebf126","_type":"span","marks":[],"text":"Client satisfaction"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"c902411f297c","_type":"block","children":[{"_key":"b4a8f1ebf126","_type":"span","marks":[],"text":"Growth"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"1675842b8842","_type":"block","children":[{"_key":"971c36b636a2","_type":"span","marks":[],"text":"\"Team happiness is really important to us,\" explains Jodie Stainton."}],"markDefs":[],"style":"normal"},{"_key":"866b31f397e4","_type":"block","children":[{"_key":"965f1fe305c8","_type":"span","marks":[],"text":"The second factor was client satisfaction. \"It's really critical that we get everything right, and Ailo's allowed us to do that.\""}],"markDefs":[],"style":"normal"},{"_key":"67992ad69bcb","_type":"block","children":[{"_key":"9293c70d5612","_type":"span","marks":[],"text":"The third was growth - both organic and through acquisition. 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"}],"markDefs":[],"style":"normal"},{"_key":"3736d46ed21f","_type":"block","children":[{"_key":"9293c70d5612","_type":"span","marks":[],"text":"\"The fact that it allowed the databases to all from the front end look the same, and everyone to be able to work on the same system, that was an amazing thing that we hadn't seen in any other system.\""}],"markDefs":[],"style":"normal"},{"_key":"ad13e4ab1f0e","_type":"block","children":[{"_key":"6c3ed13499d4","_type":"span","marks":["strong"],"text":"The five-week transformation"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"05c37d0e65cb","_type":"block","children":[{"_key":"700906ba4edd","_type":"span","marks":[],"text":"The moment of realisation came just five weeks after implementation."}],"markDefs":[],"style":"normal"},{"_key":"16ad9d678f0e","_type":"block","children":[{"_key":"36ffc6b5e9d3","_type":"span","marks":[],"text":"\"There was this moment five weeks afterwards where Jess and I looked at each other and said, we have every single one of our team members doing the same thing the same way, and we've not achieved that in three years beforehand,\" Jodie recalls."}],"markDefs":[],"style":"normal"},{"_key":"adcb85f74667","_type":"block","children":[{"_key":"ab05ce3ab8d8","_type":"span","marks":[],"text":"\"Anyone in property management knows how difficult that is,\" she notes. \"But the reason that's so important is because of the continuity of service. 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So all of a sudden, the whole standard rises.\""}],"markDefs":[],"style":"normal"},{"_key":"d8e092d33d04","_type":"block","children":[{"_key":"8295f9301fd1","_type":"span","marks":["strong"],"text":"Empowering every team member"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"33db92f9b054","_type":"block","children":[{"_key":"24f9004a3a71","_type":"span","marks":[],"text":"The standardisation hasn't just improved consistency, it's transformed how the team operates daily."}],"markDefs":[],"style":"normal"},{"_key":"2bfe55977a6e","_type":"testimonial","author":"Jess Calvert, Property Managment Operations Manager, Harcourts Solutions","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-1b929ea3e9826acfc1610b7d5bd49182e0ca7fe5-2000x1333-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.5532971776196393,"left":0.49337355736184757,"right":0.3113540266514698,"top":0.1583377135163695},"hotspot":{"_type":"sanity.imageHotspot","height":0.27811251552975647,"width":0.17738599554193368,"x":0.5999529755775633,"y":0.3076465646154825}},"quote":[{"_key":"b3b68441c6ca","_type":"block","children":[{"_key":"5ecbe8698f2b","_type":"span","marks":[],"text":"Our team will take sick days, they'll take annual leave days, cause they know there's a very clear action list of what's got to be done."}],"markDefs":[],"style":"normal"}]},{"_key":"2e5c7cba34cc","_type":"block","children":[{"_key":"a570ada206cc","_type":"span","marks":[],"text":"This clarity has also revolutionised recruitment. \"We can recruit more property managers or greener property managers and really know that they have all the skills and all the tools they need to do the job, cause all they have to do is follow the bouncing ball,\" says Jess."}],"markDefs":[],"style":"normal"},{"_key":"3909be889611","_type":"block","children":[{"_key":"daf726247906","_type":"span","marks":[],"text":"The difference from legacy systems is stark. \"Before, in a legacy system you had to know what you were looking for to do the job, whereas today I show up to work today and I have a list of all the things that I have to do today to be successful in my role and to provide great service.\""}],"markDefs":[],"style":"normal"},{"_key":"499423859ca1","_type":"videoPlayer","previewVisual":{"_type":"imageWithMetadata","asset":{"_ref":"image-32a51257ab3b363e0e7a815a8381e004834b1b12-1382x780-png","_type":"reference"}},"url":"https://ailo.wistia.com/medias/sbvdxz5ytz"},{"_key":"09b12096f037","_type":"block","children":[{"_key":"236c47474644","_type":"span","marks":["strong"],"text":"Implementation: easier than expected"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"99dbd6899319","_type":"block","children":[{"_key":"e1c6f9dee65b","_type":"span","marks":[],"text":"Despite initial concerns about another system change, the implementation proved surprisingly smooth."}],"markDefs":[],"style":"normal"},{"_key":"4f1853e8d0cc","_type":"block","children":[{"_key":"a01504e27d94","_type":"span","marks":[],"text":"\"I don't think that was too mammoth of a task. 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They took a methodical approach, including office visits to other offices to see Ailo in action and allowing team members to \"just look at everyone work\" to understand how it functioned in practice."}],"markDefs":[],"style":"normal"},{"_key":"6c25377b18cb","_type":"block","children":[{"_key":"de5e9ae3c264","_type":"span","marks":[],"text":"The result? Complete team alignment. "}],"markDefs":[],"style":"normal"},{"_key":"45c080aec6ee","_type":"testimonial","author":"Jodie Stainton, Property Management Director, Harcourts Solutions","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-1b929ea3e9826acfc1610b7d5bd49182e0ca7fe5-2000x1333-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.5978989121824614,"left":0.7256775185697664,"right":0.060750503953652085,"top":0.14248001417769268},"hotspot":{"_type":"sanity.imageHotspot","height":0.25128546483059777,"width":0.16987534586327163,"x":0.8384192150878433,"y":0.26812274659299157}},"quote":[{"_key":"6c25377b18cb","_type":"block","children":[{"_key":"de5e9ae3c264","_type":"span","marks":[],"text":"If you asked our team today, would they go back, they wouldn't. The overwhelming response: we should have done it sooner."}],"markDefs":[],"style":"normal"}]},{"_key":"f5313db5b517","_type":"block","children":[{"_key":"7cab3025b97e","_type":"span","marks":[],"text":"Today, the team sees clearly how they were \"working around the system to make it work\" with their previous software. \"They see it now and they get why and they go, we totally get why you wanted to do this.\""}],"markDefs":[],"style":"normal"},{"_key":"295ed7827709","_type":"block","children":[{"_key":"7bc7e3685a94","_type":"span","marks":["strong"],"text":"A 70% investor adoption rate speaks volumes"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5156ac638fc9","_type":"block","children":[{"_key":"6b109523b5d9","_type":"span","marks":[],"text":"The investor response to the Ailo platform has been remarkable. \"Close to 70% of our investors jumped on the app and actually just started to change what they wanted,\" Jodie says."}],"markDefs":[],"style":"normal"},{"_key":"49322aa85c19","_type":"testimonial","author":"Jodie Stainton, Property Management Director, Harcourts Solutions","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-1b929ea3e9826acfc1610b7d5bd49182e0ca7fe5-2000x1333-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.5978989121824614,"left":0.7256775185697664,"right":0.060750503953652085,"top":0.14248001417769268},"hotspot":{"_type":"sanity.imageHotspot","height":0.25128546483059777,"width":0.16987534586327163,"x":0.8384192150878433,"y":0.26812274659299157}},"quote":[{"_key":"5156ac638fc9","_type":"block","children":[{"_key":"6b109523b5d9","_type":"span","marks":[],"text":" There was always conjecture as to whether landlords really wanted [that choice], and then all of a sudden it was clear that they did."}],"markDefs":[],"style":"normal"}]},{"_key":"87076111665e","_type":"block","children":[{"_key":"fea5dde0d490","_type":"span","marks":[],"text":"This high adoption rate has transformed communication. "}],"markDefs":[],"style":"normal"},{"_key":"1a40731bfb35","_type":"block","children":[{"_key":"fea5dde0d490","_type":"span","marks":[],"text":"\"They use the app more, which means their communication is central in one place. They're using the chat feature, which means the chat responses and replies are so much quicker—again, a greater experience for the client and for our team.\""}],"markDefs":[],"style":"normal"},{"_key":"8acbbdf407e1","_type":"block","children":[{"_key":"8f9c721014ca","_type":"span","marks":["strong"],"text":"The tenant experience that says it all"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"73c794544c73","_type":"block","children":[{"_key":"26d223acb1a7","_type":"span","marks":[],"text":"Perhaps the most telling example of Ailo's impact came from an unexpected source - a tenant's response to a routine inspection."}],"markDefs":[],"style":"normal"},{"_key":"e227f9b4f09c","_type":"block","children":[{"_key":"188707798b3a","_type":"span","marks":[],"text":"\"She got a message from a tenant after a routine inspection... she sent this beautiful thank you letter to the tenant, and the tenant responded and said wow, in the 30 years I've rented, I've never been thanked for how I've cared for the property,\" shares Jess."}],"markDefs":[],"style":"normal"},{"_key":"93341a84a264","_type":"block","children":[{"_key":"92c86a9fb40c","_type":"span","marks":[],"text":"She reflects: \"I think every property manager would like to offer that experience to a tenant. Now they're actually able to deliver it because it's so easy, seamless, all in one place.\""}],"markDefs":[],"style":"normal"},{"_key":"69cbdaa925fa","_type":"block","children":[{"_key":"7603a1c8cd9d","_type":"span","marks":["strong"],"text":"Looking Forward"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"1e17b2eef173","_type":"block","children":[{"_key":"5f81790f2409","_type":"span","marks":[],"text":"For Harcourts Solutions, Ailo has delivered on all three of their critical factors: team happiness, client satisfaction, and business growth. The transformation achieved in just five weeks has set a new standard for their operations."}],"markDefs":[],"style":"normal"},{"_key":"4ae14681f4a1","_type":"block","children":[{"_key":"fa24ac553b32","_type":"span","marks":[],"text":"For property management businesses considering their next move, the message from Harcourts Solutions is clear: the risk isn't in changing, it's in waiting too long to make the switch."}],"markDefs":[],"style":"normal"}],"coverImage":null,"date":"2025-10-15","excerpt":"When Jodie Stanton and Jess Calvert from Harcourts Solutions with 2300+ properties under management made the switch to Ailo, they achieved something in five weeks that they hadn't managed in three years: complete standardisation across their entire property management team.","name":null,"previewVisual":{"_type":"imageWithMetadata","asset":{"_ref":"image-1b929ea3e9826acfc1610b7d5bd49182e0ca7fe5-2000x1333-jpg","_type":"reference"},"crop":{"_type":"sanity.imageCrop","bottom":0.24918752133306188,"left":0.4850433352186103,"right":0,"top":0.09232101294473968},"hotspot":{"_type":"sanity.imageHotspot","height":0.6102687511456412,"width":0.5149566647813897,"x":0.7425216676093052,"y":0.39745538851756024}},"related":{"relatedItems":[{"_key":"69dadef41765","_ref":"j4xn44b1WQw234GlLOlQEz","_type":"relatedItem"},{"_key":"a75a22c74348","_ref":"9f73kgScLY7Ceczja1RcqH","_type":"relatedItem"},{"_key":"e2be1d38d854","_ref":"3JcS3A5GjOK7pB9VbZIiQd","_type":"relatedItem"}]},"slug":"blog/we-should-have-done-it-sooner-how-harcourts-solutions-transformed-property-management-in-just-5-weeks","title":"\"We should have done it sooner\": How Harcourts Solutions transformed property management in just 5 weeks","videoUrl":"https://ailo.wistia.com/medias/2bn87bwlof","visualType":"video"},{"_createdAt":"2025-10-06T05:24:03Z","_id":"9f73kgScLY7Ceczja1RcqH","_type":"post","_updatedAt":"2026-01-06T00:27:15Z","author":{"name":"Liz Pollock","picture":{"_type":"imageWithMetadata","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"},"changed":true}},"background":null,"content":[{"_key":"754606ca4b62","_type":"block","children":[{"_key":"0f9e2c77b281","_type":"span","marks":[],"text":"Most property management businesses know they need to modernise. They've seen the writing on the wall - outdated systems, stressed teams, competitors pulling ahead. Yet they wait, hoping next quarter or next year will be the \"right time\" to make a change."}],"markDefs":[],"style":"normal"},{"_key":"1a476e0fd7e2","_type":"block","children":[{"_key":"c03710848e7c","_type":"span","marks":[],"text":"But according to property management leaders who've made the switch to Ailo, waiting is the real risk."}],"markDefs":[],"style":"normal"},{"_key":"99187babea62","_type":"block","children":[{"_key":"af0b77eecadf","_type":"span","marks":[],"text":"\"I firmly believe that the pain of staying the same is worse than the pain of change in this case,\" says Lindsay Burne from LJ Hooker Dickson. \"I think not going to Ailo will be worse for your team in the short term, let alone the long term.\""}],"markDefs":[],"style":"normal"},{"_key":"ca6114e61f89","_type":"block","children":[{"_key":"e73a2136e013","_type":"span","marks":[],"text":"For agencies still hesitating, the message from those who've already switched is clear: the perfect time will never come, and every day you wait is a day you fall further behind."}],"markDefs":[],"style":"normal"},{"_key":"16b9ffb51abe","_type":"testimonial","author":"Brent Mason, co-director of Ray White Bendigo","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-c09849359b9fad14809908714171fa6abae85733-856x856-jpg","_type":"reference"}},"quote":[{"_key":"d347dbea9b8e","_type":"block","children":[{"_key":"9fe054a3403d","_type":"span","marks":[],"text":"It's Like Dial-Up Internet Versus NBN"}],"markDefs":[],"style":"normal"}]},{"_key":"4f4e4ffde582","_type":"block","children":[{"_key":"a263ddd6a282","_type":"span","marks":[],"text":"Brent Mason, co-director of Ray White Bendigo with 1,950 properties under management, doesn't mince words when describing the technology gap in property management."}],"markDefs":[],"style":"normal"},{"_key":"908d2a076e28","_type":"block","children":[{"_key":"c76a2714bbc1","_type":"span","marks":[],"text":"\"I think it's like anything, reflection in historical moments, it's like dial up internet and as opposed to NBN — the sooner you get on it, the faster you're gonna be able to move and grow.\""}],"markDefs":[],"style":"normal"},{"_key":"e8b72b480af0","_type":"block","children":[{"_key":"c165025a3d69","_type":"span","marks":[],"text":"His business partner Rory Somerville agrees, noting that legacy systems have essentially hit pause on innovation: \"A lot of the legacy systems are I guess in a moment of pause like they're not progressive, they're not moving forward.\""}],"markDefs":[],"style":"normal"},{"_key":"6d5d3b98fbfa","_type":"videoPlayer","previewVisual":{"_type":"imageWithMetadata","asset":{"_ref":"image-9cf95526780c8b6c68e22a31e3412636cab0ea3b-1153x645-png","_type":"reference"}},"url":"https://ailo.wistia.com/medias/odl0v82gkt"},{"_key":"643811f8f137","_type":"block","children":[{"_key":"352c8a2243a5","_type":"span","marks":[],"text":"In property management today, that same divide is playing out between agencies clinging to legacy systems and those embracing modern platforms."}],"markDefs":[],"style":"normal"},{"_key":"49f2dfa93ab8","_type":"block","children":[{"_key":"c7286ce061b5","_type":"span","marks":["strong"],"text":"The Hidden Cost of \"We'll Address It Later\""}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"76ad60eead16","_type":"block","children":[{"_key":"a0ba0417f328","_type":"span","marks":[],"text":"Zac Boothroyd, Managing Director at Ray White Lara, challenges the very premise of waiting. When asked what he'd say to businesses planning to address their technology \"later,\" his response is blunt:"}],"markDefs":[],"style":"normal"},{"_key":"3cce4b9ed60f","_type":"block","children":[{"_key":"398fece6673c","_type":"span","marks":[],"text":"\"Are you gonna be on the platform you're on 10 years from now? And most people would probably say no. And that's why are you gonna be on it tomorrow? You know, move, take the leap.\""}],"markDefs":[],"style":"normal"},{"_key":"402f536a6f1e","_type":"block","children":[{"_key":"6e49dbe14fe5","_type":"span","marks":[],"text":"His team leader, Julia De Amicis, adds a dose of reality about the psychology of delay: \"We kind of put it off because we weren't sure if we were ready, but I don't think you're ever gonna be ready. You need to take that chance, and then we've seen the benefits from day one. It was easy, it was simple, like we were waiting for something but there was nothing there.\""}],"markDefs":[],"style":"normal"},{"_key":"78749ab6c4f7","_type":"block","children":[{"_key":"73e2d9282ca4","_type":"span","marks":["strong"],"text":"Your Team Already Wants the Change"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"93ccd2b81862","_type":"block","children":[{"_key":"350826f56f65","_type":"span","marks":[],"text":"One of the biggest surprises for business owners is discovering their teams are already aware of — and wanting — better technology. Rory Somerville from Ray White Bendigo has seen this firsthand through his other business, TaskBridge:"}],"markDefs":[],"style":"normal"},{"_key":"f55ec2c84b59","_type":"block","children":[{"_key":"a451da053f9d","_type":"span","marks":[],"text":"\"We get to go into lots of offices... and we're seeing property managers are being aware of Ailo, they know about Ailo, they know the tech and as property managers they also want it in the business.\""}],"markDefs":[],"style":"normal"},{"_key":"c9f21144e965","_type":"block","children":[{"_key":"9eac667a3a1d","_type":"span","marks":[],"text":"The fear of disrupting staff turns out to be misplaced. As Zac Boothroyd explains: \"They don't wanna rock the boat, and I think they feel like they're protecting their staff by doing that, but... you're protecting them by moving forward with a platform that's gonna enable the team to grow and move forward.\""}],"markDefs":[],"style":"normal"},{"_key":"2aa3789b25ef","_type":"block","children":[{"_key":"12805d385cfe","_type":"span","marks":["strong"],"text":"Landlords Are Demanding Better"}],"markDefs":[],"style":"normal"},{"_key":"36e8775539b0","_type":"block","children":[{"_key":"021a8ff7a8f9","_type":"span","marks":[],"text":"Perhaps the most compelling argument comes from market pressure. Property investors aren't waiting around — they're actively seeking agencies with modern technology."}],"markDefs":[],"style":"normal"},{"_key":"fc1867b870f1","_type":"block","children":[{"_key":"ee5069bc2c6d","_type":"span","marks":[],"text":"\"What we've seen is the landlords have really embraced the technology, they're asking for it, they want the tech, they want the advancements,\" Brent Mason reports. \"If we hadn't have made the move to Ailo... we wouldn't have been delivering effectively what our landlords want.\""}],"markDefs":[],"style":"normal"},{"_key":"a3789a3c0a99","_type":"block","children":[{"_key":"168dc12df190","_type":"span","marks":["strong"],"text":"The Regret is Always the Same: \"We Should Have Done It Sooner\""}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"33f3bc676218","_type":"block","children":[{"_key":"686c11b9418d","_type":"span","marks":[],"text":"Across every interview, one theme emerges consistently - regret about waiting."}],"markDefs":[],"style":"normal"},{"_key":"ccf5472deb1c","_type":"block","children":[{"_key":"9e8b208f9359","_type":"span","marks":[],"text":"Joanne Lang from Barry Plant Caroline Springs, managing 750 properties, is emphatic: \"Oh my god, I think it's the best thing that I've ever done... You'll be kicking yourself if you didn't sort of come across [to Ailo].\""}],"markDefs":[],"style":"normal"},{"_key":"08e5a0d9c501","_type":"videoPlayer","previewVisual":{"_type":"imageWithMetadata","asset":{"_ref":"image-176b3e8e474c544c70e3b0c5a2b50139c40a2606-1152x645-png","_type":"reference"}},"url":"https://ailo.wistia.com/medias/ejryyvord2"},{"_key":"400c3959156a","_type":"block","children":[{"_key":"2a8786b4f391","_type":"span","marks":[],"text":"Rory from Ray White Bendigo echoes this sentiment: \"I think if I had have known all the by-products and the things that would have come out of Ailo into our business like less phone calls, better culture, better retention of staff... that the landlords love the system... we would have just made the move earlier.\""}],"markDefs":[],"style":"normal"},{"_key":"984b7086216c","_type":"block","children":[{"_key":"7c7b826bcdb3","_type":"span","marks":["strong"],"text":"The Fear is Overblown, The Reality is Simple"}],"markDefs":[],"style":"normal"},{"_key":"3d50fb83eb18","_type":"block","children":[{"_key":"506104a162e1","_type":"span","marks":[],"text":"For those paralysed by the fear of change, Joanne Lang offers reassurance born from experience:"}],"markDefs":[],"style":"normal"},{"_key":"7e60039d9177","_type":"block","children":[{"_key":"0585e38cf2f5","_type":"span","marks":[],"text":"\"I know I remembered when moving across to Ailo I was absolutely scared... oh my God have I made the right decision... at the end of the night yes.\""}],"markDefs":[],"style":"normal"},{"_key":"510b2e8ebfba","_type":"block","children":[{"_key":"3a31e6a95345","_type":"span","marks":[],"text":"Her advice? \"We all procrastinate, that's why we don't like changes... it's the word change — just do it. I mean as a business owner... as hard as it is, you just have to make that change.\""}],"markDefs":[],"style":"normal"},{"_key":"eb8cfd95165a","_type":"block","children":[{"_key":"fb16385f5c0e","_type":"span","marks":["strong"],"text":"The Verdict From Those Who've Made the Switch "}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"584c03b91e7a","_type":"block","children":[{"_key":"c3e0d1639e49","_type":"span","marks":[],"text":"Lindsay Burne's recommendation is unequivocal: \"If the question is, would I recommend Ailo? wholeheartedly yes. I haven't looked backwards or questioned my decision to change to Ailo.\""}],"markDefs":[],"style":"normal"},{"_key":"cece1cdcb43b","_type":"videoPlayer","previewVisual":{"_type":"imageWithMetadata","asset":{"_ref":"image-f72ac7ff726f670d3f071b27e424c1bfcb5b4aef-1731x969-png","_type":"reference"}},"url":"https://ailo.wistia.com/medias/aaxywcz7to"},{"_key":"beecba2e0459","_type":"block","children":[{"_key":"8945bf033d1c","_type":"span","marks":[],"text":"For agencies still waiting for the \"right time,\" the message from those who've already switched is clear: that time is now. As Julia De Amicis simply puts it: \"Make the change. Just do it, go for it.\""}],"markDefs":[],"style":"normal"},{"_key":"c6d779c82e7d","_type":"block","children":[{"_key":"d4ad0000c07b","_type":"span","marks":[],"text":"The technology divide in property management is widening daily. The question isn't whether you'll eventually need to modernise - it's whether you'll do it while you still have a competitive advantage, or after your competitors and your own team have left you behind."}],"markDefs":[],"style":"normal"},{"_key":"1d23d2f4c8d8","_type":"block","children":[{"_key":"79db962e6004","_type":"span","marks":[],"text":"As Brent Mason warns with his dial-up internet analogy, some businesses are \"back in prehistoric days\" while others are \"really moving forward.\" Which side of that divide do you want to be on tomorrow?"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-1e53270fbc93b90acc9e07a91d6feb15de25a8ba-1200x628-png","_type":"reference"}},"date":"2025-10-07","excerpt":"Industry leaders warn of the cost of inaction and why the safer choice might not be what you think...","name":null,"previewVisual":{"_type":"imageWithMetadata","asset":{"_ref":"image-0742723dd20f5458e6ad9698ab713c263c40818e-1154x649-png","_type":"reference"}},"related":{"relatedItems":[{"_key":"e85e62517b74","_ref":"e63c46ac-e2e3-40b6-b82a-a3150c7fd33b","_type":"relatedItem"},{"_key":"5df0416ec177","_ref":"7b5a0373-bccd-43f3-81b6-db05d08fecfe","_type":"relatedItem"},{"_key":"4763cb3dcef5","_ref":"1d2e83fa-4451-4301-a63a-01613e363191","_type":"relatedItem"}]},"slug":"blog/the-risk-is-in-not-changing-why-property-management-leaders-say-move-to-ailo-now","title":"\"The Risk is in Not Changing\": Why Property Management Leaders Say Move to Ailo Now","videoUrl":"https://ailo.wistia.com/medias/wr0lh7akh7","visualType":"video"},{"_createdAt":"2025-09-30T02:04:28Z","_id":"a21abc09-a47a-43ca-8420-17ab7fe2805e","_type":"post","_updatedAt":"2025-09-30T23:58:32Z","author":{"name":"Thien Pham","picture":{"_type":"imageWithMetadata","asset":{"_ref":"image-9d0709f6e07e38a54c211a34a6606a4b1b1e17a1-239x242-png","_type":"reference"}}},"background":null,"content":[{"_key":"b21f6961cba2","_type":"block","children":[{"_key":"cd65447da0e4","_type":"span","marks":[],"text":"For something so small, keys have always caused outsized stress in property management."}],"markDefs":[],"style":"normal"},{"_key":"e48c3f04a098","_type":"block","children":[{"_key":"b6e4355448a0","_type":"span","marks":[],"text":"Keys move in and out of the office all day — for inspections, repairs, handovers, vacates. And for years, the “system” was clipboards, spreadsheets, or bolt-on software that didn’t talk to anything else. When a key went missing, the fallout was bigger than a re-cut: hours lost, trades delayed, renters frustrated, reputations damaged."}],"markDefs":[],"style":"normal"},{"_key":"38052510a285","_type":"block","children":[{"_key":"5a7e561938cf","_type":"span","marks":[],"text":"With legacy tools, the burden fell on property managers. If the logbook wasn’t updated, the spreadsheet was wrong, or the add-on didn’t sync. Chaos followed."}],"markDefs":[],"style":"normal"},{"_key":"623ed7e8fea0","_type":"block","children":[{"_key":"3cc081ce9eb4","_type":"span","marks":[],"text":"A digital key management that finally works the way you do"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"151e4c7fc3b6","_type":"block","children":[{"_key":"3cc081ce9eb4","_type":"span","marks":[],"text":"That’s why we built "},{"_key":"ded60427cb28","_type":"span","marks":["strong"],"text":"Keys in Ailo"},{"_key":"2a4c4ed6f3c6","_type":"span","marks":[],"text":". Until now, Ailo helped you record keys. Now you can actively track them:"}],"markDefs":[],"style":"normal"},{"_key":"4c4cdcb536f2","_type":"verticalSlider","slides":[{"_key":"5eb309c37254","_type":"slide","description":[{"_key":"5d54a1d2cb03","_type":"block","children":[{"_key":"48e6237b04f0","_type":"span","marks":[],"text":"Track keys in real time so there are no wasted hours, delays, costly re-cuts, or frustration"}],"markDefs":[],"style":"largeBody"}],"subtitle":"Real-time tracking","title":[{"_key":"5d54a1d2cb03","_type":"block","children":[{"_key":"48e6237b04f0","_type":"span","marks":[],"text":"1. Stop losses before they start."}],"markDefs":[],"style":"heading2"}],"visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-15c7bd21bbcb12fae96cc4a46f89c874ce15421c-600x600-gif","_type":"reference"}}},{"_key":"e765276549f4","_type":"slide","description":[{"_key":"14ea12f35b41","_type":"block","children":[{"_key":"02535f29265e","_type":"span","marks":[],"text":"Key management is built into inspections, repairs, and new tenancy projects in Ailo, so there are no more paper logs or extra software (plus, add key actions into any project template!)"}],"markDefs":[],"style":"largeBody"}],"subtitle":"Built-in, not bolted on","title":[{"_key":"14ea12f35b41","_type":"block","children":[{"_key":"02535f29265e","_type":"span","marks":[],"text":"2. Workflows that lift pressure"}],"markDefs":[],"style":"heading2"}],"visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-fb6ddbaf9736312944e85e688b8a46bb2217db9e-600x600-gif","_type":"reference"}}},{"_key":"2727b22a3e84","_type":"slide","description":[{"_key":"a058c33b358c","_type":"block","children":[{"_key":"ee38763b33e4","_type":"span","marks":[],"text":"Every handover logged, every overdue flagged, giving renters, investors, and trades peace of mind"}],"markDefs":[],"style":"largeBody"}],"subtitle":"Transparency builds trust","title":[{"_key":"a058c33b358c","_type":"block","children":[{"_key":"ee38763b33e4","_type":"span","marks":[],"text":"3. 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They build trust with investors and are the backbone of good property management. But let's be honest, they can take F-O-R-E-V-E-R to complete. For Clohee Morrow, property manager at Ray White Rural Oakey, Ailo’s AI powered inspections changed everything."}],"markDefs":[],"style":"normal"},{"_key":"028d4192aac1","_type":"block","children":[{"_key":"af8f126defec","_type":"span","marks":[],"text":"Before Ailo’s AI-powered inspections: The struggle was real"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a2bd0cec5f9b","_type":"block","children":[{"_key":"e5d3e9b9212b","_type":"span","marks":[],"text":"\"Before Ailo’s AI powered inspections, they did take a lot longer to complete,\" Clohee explains."}],"markDefs":[],"style":"normal"},{"_key":"c8a7e764a8ab","_type":"block","children":[{"_key":"3ffdd8918286","_type":"span","marks":[],"text":"We're talking 2-4 hours per inspection. That's a lot of time spent on note-taking, photo sorting, and report writing when you could be growing your business instead."}],"markDefs":[],"style":"normal"},{"_key":"86083c142156","_type":"block","children":[{"_key":"7339541293cb","_type":"span","marks":[],"text":"The transformation: \"It was incredible\""}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"7d8c12e1e4fc","_type":"block","children":[{"_key":"660bb9bdba35","_type":"span","marks":[],"text":"Now? Clohee knocks out inspections in 1.5-2 hours - and she's still getting the hang of how the tool works in Ailo."}],"markDefs":[],"style":"normal"},{"_key":"5a310c410cc8","_type":"testimonial","author":"Clohee Morrow, Property Manager at Ray White Rural Oakey","background":{"title":"Charcoal","value":"#292B32"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-3a9e7b6db3e3b8da2be96159fb087d0a86736e01-828x828-webp","_type":"reference"}},"quote":[{"_key":"6a71295069fc","_type":"block","children":[{"_key":"4974b16ed8b6","_type":"span","marks":[],"text":"I can come back and press AI, and it does the whole report within 10 minutes, even 5 minutes, whereas it was taking hours to do."}],"markDefs":[],"style":"normal"}]},{"_key":"697accc2de1a","_type":"block","children":[{"_key":"505fb6d8ce6b","_type":"span","marks":[],"text":"Her first experience? Mind-blowing."}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4e0e93670761","_type":"block","children":[{"_key":"ff9420986b68","_type":"span","marks":[],"text":"\"The first time I used [the AI tool in Ailo] it, it was incredible. When we set the camera up and we took the 360 photos, it picked up everything. And then to do the AI report, it goes into so much more detail than what we were doing previously.\""}],"markDefs":[],"style":"normal"},{"_key":"6d2e13e47823","_type":"block","children":[{"_key":"b18869a7a3e4","_type":"span","marks":[],"text":"It's not just faster, it's better"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"31a5ec3d5ce3","_type":"block","children":[{"_key":"3cd5456875d6","_type":"span","marks":[],"text":"The technology doesn't just save time. It catches stuff Clohee might miss."}],"markDefs":[],"style":"normal"},{"_key":"51094469dad5","_type":"block","children":[{"_key":"b6a85bbb4990","_type":"span","marks":[],"text":"\"It's picking up little things that I was missing, in the reports, so it's making them more in depth. It's picking up everything through the dirty marks on the wall, cracks, all that.\""}],"markDefs":[],"style":"normal"},{"_key":"63cf037c3bd3","_type":"block","children":[{"_key":"eea0f27b62a0","_type":"span","marks":[],"text":"Landlords get better documentation. Tenants get fairer assessments. Everyone wins."}],"markDefs":[],"style":"normal"},{"_key":"b46036563e99","_type":"block","children":[{"_key":"8c69a8c0be7a","_type":"span","marks":[],"text":"Clohee's pro tip: Smart photography strategy"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"7050ffddd5c2","_type":"block","children":[{"_key":"7488ef0df384","_type":"span","marks":[],"text":"Here's how the Ray White Rural team maximises AI-powered inspections in Ailo:"}],"markDefs":[],"style":"normal"},{"_key":"b3e97bbd383b","_type":"block","children":[{"_key":"853faa17b59c","_type":"span","marks":[],"text":"Use 360° photos for full room coverage"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"a184a727fb3a","_type":"block","children":[{"_key":"853faa17b59c","_type":"span","marks":[],"text":"Take close-ups of problem areas (window tracks, potential issues)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"558b617a1881","_type":"block","children":[{"_key":"853faa17b59c","_type":"span","marks":[],"text":"Let the AI work its magic"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"c35811557cb5","_type":"block","children":[{"_key":"452246ccb6db","_type":"span","marks":[],"text":"\"We have started doing a whole room photo, so getting 360 to take a photo, sometimes once in one or two areas, and then taking photos of any problem areas,\" Clohee explains."}],"markDefs":[],"style":"normal"},{"_key":"065902051187","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-7bc782d893ba592e10b6681a9ded573d23443d2b-718x376-gif","_type":"reference"}}},{"_key":"95c0bfb7259f","_type":"block","children":[{"_key":"82e1ad899ac1","_type":"span","marks":[],"text":"Making the AI smarter"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"0b7dabe4c793","_type":"block","children":[{"_key":"ed808fbfe0aa","_type":"span","marks":[],"text":"On the platform, Clohee's team gives feedback with thumbs up/down ratings, helping the AI learn their standards. \"We have started doing that with all the little areas that we add in.\""}],"markDefs":[],"style":"normal"},{"_key":"75d3305ff4df","_type":"block","children":[{"_key":"e76852c6ca81","_type":"span","marks":[],"text":"The result? The system gets better over time."}],"markDefs":[],"style":"normal"},{"_key":"56eec29ceef1","_type":"block","children":[{"_key":"943fc5846522","_type":"span","marks":[],"text":"Would she recommend it?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6bc60b17ee98","_type":"testimonial","author":"Clohee Morrow, Property Manager at Ray White Rural Oakey","background":{"title":"Charcoal","value":"#292B32"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-3a9e7b6db3e3b8da2be96159fb087d0a86736e01-828x828-webp","_type":"reference"}},"quote":[{"_key":"14e5644e2ae1","_type":"block","children":[{"_key":"9fe1a64e5902","_type":"span","marks":[],"text":"I would have to say absolutely, give it a go. Just the time and what it's picking up is incredible."}],"markDefs":[],"style":"normal"}]},{"_key":"9859cdaad8c4","_type":"block","children":[{"_key":"7c8eba3e9631","_type":"span","marks":[],"text":"And with new features like entry/exit comparisons coming soon? The team's excited about what's next."}],"markDefs":[],"style":"normal"},{"_key":"4e90e7acdd9e","_type":"block","children":[{"_key":"068e314b0dd9","_type":"span","marks":[],"text":"The bottom line"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6d03ddfb0a22","_type":"block","children":[{"_key":"baf970add2ea","_type":"span","marks":[],"text":"Ray White Rural Oakey proves that embracing AI doesn't replace good property managers, it makes them unstoppable. Less admin, better reports, happier clients."}],"markDefs":[],"style":"normal"},{"_key":"30347c273b9a","_type":"block","children":[{"_key":"e69e82ebdbca","_type":"span","marks":["em"],"text":"Ready to transform your inspections like Clohee did? 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During a recent webinar, she shared exactly how she's turned Ailo into her biggest competitive advantage and what that means for BDMs looking to grow smarter, not harder."}],"markDefs":[],"style":"normal"},{"_key":"95d15cd42d94","_type":"block","children":[{"_key":"1563136eaaaf","_type":"span","marks":["strong"],"text":"Every agency sounds the same "}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"788404463fe6","_type":"block","children":[{"_key":"1563136eaaaf","_type":"span","marks":["strong"],"text":"(except yours)"}],"markDefs":[],"style":"normal"},{"_key":"6957283b3bc6","_type":"block","children":[{"_key":"daf057527bca","_type":"span","marks":[],"text":"Here's the uncomfortable truth: most property management agencies make identical promises. Local expertise, good service, prompt communication. These aren't points of difference anymore. 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You're offering something fundamentally different: a platform that gives investors real financial control, weekly cash flow, and transparency they can't get anywhere else."}],"markDefs":[],"style":"normal"},{"_key":"780ec35101aa","_type":"block","children":[{"_key":"5052ed8200cc","_type":"span","marks":["strong"],"text":"Track every opportunity, lose nothing"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"0a4ed1df1c4b","_type":"block","children":[{"_key":"72af9a06fba1","_type":"span","marks":[],"text":"For Janine, the difference starts from the first phone call."}],"markDefs":[],"style":"normal"},{"_key":"fc8c7ebcfca0","_type":"block","children":[{"_key":"58fe34ad1a99","_type":"span","marks":[],"text":"\"From the second the phone rings, I immediately create a lead in Ailo... I'm not looking around for a spreadsheet or a sticky note,\" she said."}],"markDefs":[],"style":"normal"},{"_key":"0e6cfb4f1956","_type":"block","children":[{"_key":"209e90cd89b4","_type":"span","marks":[],"text":"This simple shift, centralising every lead in Ailo's growth tool, means nothing slips through the cracks. No lost opportunities. No forgotten follow-ups. Just organised, data-driven lead management that actually works."}],"markDefs":[],"style":"normal"},{"_key":"ddad44605add","_type":"block","children":[{"_key":"432eba590925","_type":"span","marks":[],"text":"And when you're juggling multiple enquiries across different sources, having everything in one place isn't just convenient. 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That gap is where you lose them."}],"markDefs":[],"style":"normal"},{"_key":"981cae2cd532","_type":"block","children":[{"_key":"131b82544e9a","_type":"span","marks":[],"text":"Ailo helps you bridge that gap."}],"markDefs":[],"style":"normal"},{"_key":"21997bc231b6","_type":"testimonial","author":"Janine Prinsloo, Director Investment Growth Ray White Northern Coast ","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-2bea336e497e4849574feaaf03c926bbf2c77870-1200x630-png","_type":"reference"}},"quote":[{"_key":"f206009658a5","_type":"block","children":[{"_key":"3e2cd01ac1eb","_type":"span","marks":[],"text":"We manage your property, not your money. With Ailo, you are in control of your money."}],"markDefs":[],"style":"normal"}]},{"_key":"6ea84d15c100","_type":"block","children":[{"_key":"b4536f54fdfe","_type":"span","marks":[],"text":"Instead of holding rent until the end of the month, Ailo lets investors access their money as soon as it clears. Weekly cash flow. Immediate reinvestment options. Real financial control."}],"markDefs":[],"style":"normal"},{"_key":"c19d5fae6fdb","_type":"block","children":[{"_key":"4072e7867ae3","_type":"span","marks":[],"text":"For investors juggling mortgage payments or planning their next purchase, this isn't just a nice feature. It's a game-changer. And when you can speak that language in your pitch, you're not just selling property management. You're positioning yourself as a strategic partner in their investment journey."}],"markDefs":[],"style":"normal"},{"_key":"df4c0ae22dd3","_type":"block","children":[{"_key":"094f210c784a","_type":"span","marks":["strong"],"text":"Build trust through transparency"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"041761ba4a33","_type":"block","children":[{"_key":"462be8550ec0","_type":"span","marks":[],"text":"Investors want confidence. They want to see their property as a financial instrument, not just a house with a tenant in it. 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Most businesses her size, she said, pay upwards of $5,000 a year to keep the trust account compliant."}],"markDefs":[],"style":"normal"},{"_key":"9f6462828b30","_type":"block","children":[{"_key":"7f00d8ef3551","_type":"span","marks":[],"text":"At first, her auditor wasn’t familiar with the Ailo platform. That could have meant extra work, higher fees, and a long learning curve. But instead of leaving Cadie to bridge the gap, the Ailo team equipped her with the right resources and gave the auditor their own login."}],"markDefs":[],"style":"normal"},{"_key":"fda614e560bd","_type":"block","children":[{"_key":"d6eb227a1091","_type":"span","marks":[],"text":"That transparency changed everything. With direct access to the platform, Cadie’s auditor could complete the compliance process with confidence."}],"markDefs":[],"style":"normal"},{"_key":"0d6577182a31","_type":"block","children":[{"_key":"f064fdacfbb2","_type":"span","marks":[],"text":"The flow-on effect? 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It absolutely takes away so much work!"}],"markDefs":[],"style":"normal"}]},{"_key":"9292c634b2d1","_type":"block","children":[{"_key":"b6b66416da39","_type":"span","marks":[],"text":"For a business owner, that means less dependency on specialist staff — and less risk if someone leaves."}],"markDefs":[],"style":"normal"},{"_key":"d04593e75c7e","_type":"block","children":[{"_key":"dfe7e60ffb89","_type":"span","marks":[],"text":"It also means Cadie isn’t stuck dealing with reconciliations and disbursements. “I have so much free time. I don’t have to worry about it.”"}],"markDefs":[],"style":"normal"},{"_key":"7e714b2b0631","_type":"block","children":[{"_key":"d8ab85742716","_type":"span","marks":[],"text":"The real test: End of Financial Year"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"8660d0f8590c","_type":"block","children":[{"_key":"e160843552ff","_type":"span","marks":[],"text":"End of Financial Year is usually the most stressful week in a property management business. 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But for Liz Neisler, Property Manager at Ray White Buderim (QLD), joining an agency that uses Ailo turned what could have been a steep learning curve into a surprisingly smooth transition."}],"markDefs":[],"style":"normal"},{"_key":"dee70d528044","_type":"block","children":[{"_key":"fe8b15430f60","_type":"span","marks":[],"text":"Making the switch feel effortless"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d8532f44b71b","_type":"block","children":[{"_key":"9d4dc1dd1125","_type":"span","marks":[],"text":"\"It was very, very easy, very simple,\" Liz recalls about her first days using Ailo. Coming from a previous database system that wasn't quite up to scratch, the difference was immediately apparent. \"Ailo made everything a lot easier.\""}],"markDefs":[],"style":"normal"},{"_key":"7f16b3e2fdcb","_type":"block","children":[{"_key":"d03867eab0a7","_type":"span","marks":[],"text":"For property managers, switching between systems can often feel like learning a completely new language. The fear of losing productivity whilst getting up to speed, combined with the pressure of managing client expectations, can make transitions stressful. 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It's not just about the time spent completing tasks, it's about the mental energy consumed in simply figuring out what needs to be done and when."}],"markDefs":[],"style":"normal"},{"_key":"43c45f5d004d","_type":"block","children":[{"_key":"7d79c7ae86ee","_type":"span","marks":[],"text":"Now, Liz describes her normal working week as \"a lot easier and a lot simpler.\" The transformation isn't just about having better tools; it's about having clarity."}],"markDefs":[],"style":"normal"},{"_key":"0f015c664f54","_type":"testimonial","author":"Liz Neisler, Property Manager at Ray White Buderim","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-dfe1a11a33b7a31078de8efaf4670611e21c90af-794x794-webp","_type":"reference"}},"quote":[{"_key":"2910c9472356","_type":"block","children":[{"_key":"f64e34392330","_type":"span","marks":[],"text":"[With Ailo] I have in front of me exactly what I need to be doing on that day within the projects and the actions rather than me having to remember where everything is up to. "}],"markDefs":[],"style":"normal"}]},{"_key":"cc1c9a3abb06","_type":"block","children":[{"_key":"2df1cf999464","_type":"span","marks":[],"text":"The power of knowing where you stand"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"48d332490220","_type":"block","children":[{"_key":"6dc857d3a21d","_type":"span","marks":[],"text":"Perhaps the most significant change Liz experienced was moving from a reactive to a proactive approach to property management. Instead of constantly playing catch-up or worrying about what might be falling through the cracks, she now has confidence in her system."}],"markDefs":[],"style":"normal"},{"_key":"c8464b40ceef","_type":"block","children":[{"_key":"66fdaf98945e","_type":"span","marks":[],"text":"\"Ailo has made it more streamlined and a lot easier. Knowing where tasks are and where I need to be with them and everything,\" she explains. This shift from uncertainty to clarity doesn't just improve work quality, it reduces stress and creates space for property managers to focus on what they do best: building relationships and solving problems."}],"markDefs":[],"style":"normal"},{"_key":"abd56265f87a","_type":"block","children":[{"_key":"6ce1347ea9ce","_type":"span","marks":["strong"],"text":"The simplest recommendations are often the strongest"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e1b5b51123f8","_type":"block","children":[{"_key":"14d8382c5be2","_type":"span","marks":[],"text":"When asked how she'd describe her new system to former colleagues, Liz's response was immediate and heartfelt:"}],"markDefs":[],"style":"normal"},{"_key":"a2521933476b","_type":"testimonial","author":" Liz Neisler, Property Manager at Ray White Buderim","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-dfe1a11a33b7a31078de8efaf4670611e21c90af-794x794-webp","_type":"reference"}},"quote":[{"_key":"df987ec6fc40","_type":"block","children":[{"_key":"bf151d2908bb","_type":"span","marks":[],"text":"Simple and life changing."}],"markDefs":[],"style":"normal"}]},{"_key":"f066f185940c","_type":"block","children":[{"_key":"4a50846e509e","_type":"span","marks":[],"text":"It's a powerful endorsement that speaks to something deeper than just software functionality. The best systems don't just make work possible, they make work better. They remove friction, eliminate confusion, and create space for property managers to do their most valuable work."}],"markDefs":[],"style":"normal"},{"_key":"4625ea09310a","_type":"block","children":[{"_key":"404ccc4ae785","_type":"span","marks":[],"text":"Want to learn more? "},{"_key":"fe867a9c3185","_type":"span","marks":["1af1fa334cb2"],"text":"Book an Ailo demo"},{"_key":"2bd60695b53d","_type":"span","marks":[],"text":"!"}],"markDefs":[{"_key":"1af1fa334cb2","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/sales","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-3a7aef28af5ae9fdb72f61e72979f8bcbc873c3e-1200x628-png","_type":"reference"}},"date":"2025-09-04","excerpt":"Property manager, Liz Neisler, shares how the right system made her new role effortless from day one","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"d49cef39ee42","_ref":"0a363fb8-c2cc-4a89-abf5-97bfd977ea3d","_type":"relatedItem"},{"_key":"83f9019921ae","_ref":"j4xn44b1WQw234GlLOlQEz","_type":"relatedItem"},{"_key":"27afc8914ae4","_ref":"e4c8cf1a-6d13-4bc3-b671-34d4da3c28c3","_type":"relatedItem"}]},"slug":"blog/set-up-for-success-how-liz-hit-the-ground-running-at-ray-white-buderim","title":"Set up for success: How Liz hit the ground running at Ray White Buderim","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-09-03T14:42:33Z","_id":"5f60e191-35fb-4fc3-9156-90596fd0416e","_type":"post","_updatedAt":"2025-09-03T14:52:40Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"814dd503b144","_type":"block","children":[{"_key":"c406d5f168fb","_type":"span","marks":[],"text":"Compliance has evolved beyond minimum requirements. Today's property managers understand thorough compliance builds trust with investors and creates competitive advantage. When you demonstrate meticulous attention to compliance details, you show property owners their investment is in capable hands—a powerful differentiator in a crowded market."}],"markDefs":[],"style":"normal"},{"_key":"96c1b54c4730","_type":"block","children":[{"_key":"3149226368a8","_type":"span","marks":["strong"],"text":"Why compliance isn't just about ticking boxes"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b49ca2eb2c00","_type":"block","children":[{"_key":"0ae3da573885","_type":"span","marks":[],"text":"Compliance isn't a burden—it's an opportunity to showcase professionalism. When investors see comprehensive compliance records, they understand they're working with someone who takes responsibilities seriously."}],"markDefs":[],"style":"normal"},{"_key":"8f16b9fc622c","_type":"block","children":[{"_key":"9a6c943b29a0","_type":"span","marks":["strong"],"text":"Making compliance work for your business (not the other way around)"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ba1863229217","_type":"block","children":[{"_key":"07b7fb48846d","_type":"span","marks":[],"text":"Done right, compliance doesn’t just keep you protected—it becomes one of the clearest signals of your professionalism. Here’s how the most organised agencies turn the admin into a competitive edge:"}],"markDefs":[],"style":"normal"},{"_key":"751b447e5543","_type":"block","children":[{"_key":"f96b7ac538fe","_type":"span","marks":["strong"],"text":"Keep records that build confidence"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"c82cff3988f5","_type":"block","children":[{"_key":"f1ed14fd83b8","_type":"span","marks":[],"text":"Thorough documentation isn’t just about staying compliant. It’s a chance to show investors you’re on top of the details. When records are accurate, accessible, and easy to share, you’re not just avoiding disputes—you’re reinforcing trust."}],"markDefs":[],"style":"normal"},{"_key":"3ef3ca9626ca","_type":"block","children":[{"_key":"7ebb0668e856","_type":"span","marks":[],"text":"Tip: Don’t just show compliance by sending a bill at the end of the month. Tell your investors what was done, why it mattered, and how it protects their property. A quick note in your monthly update is often all it takes."}],"markDefs":[],"style":"normal"},{"_key":"a8485dc934fc","_type":"block","children":[{"_key":"72077bcc39e2","_type":"span","marks":["strong"],"text":"Know when to outsource"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"8c7c79b81397","_type":"block","children":[{"_key":"61cd93e482cd","_type":"span","marks":[],"text":"Outsourcing compliance tasks can be a smart use of resource allocation. Professional services improve efficiency while reducing liability, freeing your team for relationship building and growth."}],"markDefs":[],"style":"normal"},{"_key":"10e49a4aede7","_type":"block","children":[{"_key":"251d79366cb7","_type":"span","marks":[],"text":"Agencies that have trusted relationships with electricians, gas fitters, or pool inspectors often resolve issues faster and with less back-and-forth. If you don’t already have a go-to network, start building one."}],"markDefs":[],"style":"normal"},{"_key":"346655978192","_type":"block","children":[{"_key":"5c99588ff84c","_type":"span","marks":["strong"],"text":"How confident are you in your compliance?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d7acbfb36285","_type":"block","children":[{"_key":"280cdda61436","_type":"span","marks":[],"text":"Forget the legislation for a second. Think about how confident you feel when a compliance question pops up unexpectedly—either from a renter, an investor, or even a regulator."}],"markDefs":[],"style":"normal"},{"_key":"1e312166abcb","_type":"block","children":[{"_key":"9a54aff7e7a0","_type":"span","marks":[],"text":"Use this quick self-check to see where your agency stands today:"}],"markDefs":[],"style":"normal"},{"_key":"3e7a0aabf5da","_type":"block","children":[{"_key":"ae59fd945bf5","_type":"span","marks":["strong"],"text":"Your 60-second compliance confidence check"}],"markDefs":[],"style":"normal"},{"_key":"0e62398e38c2","_type":"block","children":[{"_key":"b07be6af644d","_type":"span","marks":[],"text":"If an investor asked to see smoke alarm compliance for their property from 18 months ago, could you send it in under a minute?"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"ef0181df8a62","_type":"block","children":[{"_key":"7f3ad306625d","_type":"span","marks":[],"text":"Do you have clear, repeatable processes for smoke alarms, electrical safety, gas checks, and pool compliance—or is it all in someone’s head?"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"a26c35290bcf","_type":"block","children":[{"_key":"6cc7bdb8e244","_type":"span","marks":[],"text":"When a certificate or inspection is due, do you get automated reminders, or is it sometimes a last-minute scramble?"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"9b43a46c64cc","_type":"block","children":[{"_key":"984c2e5c01e4","_type":"span","marks":[],"text":"Could someone covering for a sick teammate pick up a compliance task without starting from scratch?"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"9d482234cdb8","_type":"block","children":[{"_key":"f63b2c4ac92a","_type":"span","marks":[],"text":"Do your investors know when a compliance check has been done—or do they only find out when it’s bundled into their monthly bill?"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"73f79fb9c818","_type":"block","children":[{"_key":"36b84dfe205b","_type":"span","marks":[],"text":"If you paused on more than one, it might be time to rethink your systems. A platform like Ailo could help you manage compliance with less stress, while keeping your investors confidently in the loop."}],"markDefs":[],"style":"normal"},{"_key":"e31b968c9ce9","_type":"block","children":[{"_key":"c7ea9c279dcd","_type":"span","marks":["strong"],"text":"Common compliance pitfalls (and how to avoid them)"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c10c0000b9d3","_type":"block","children":[{"_key":"ed6a4511785b","_type":"span","marks":[],"text":"Even experienced teams can fall into compliance traps, especially when juggling multiple properties, people, and deadlines. Here are a few of the most common pitfalls"}],"markDefs":[],"style":"normal"},{"_key":"50bff9875450","_type":"block","children":[{"_key":"6632d5c75fb9","_type":"span","marks":["strong"],"text":"Compliance that lives in someone’s head."},{"_key":"6dff2ed48e32","_type":"span","marks":[],"text":" If one team member holds the compliance process—and they’re away—it’s a risk. Make sure your systems are documented, repeatable, and visible to others."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"6473644b08e2","_type":"block","children":[{"_key":"6905a28c8044","_type":"span","marks":["strong"],"text":"Relying on calendar reminders (and nothing else). "},{"_key":"721e6f9fb3c9","_type":"span","marks":[],"text":"Calendars help, but integrated reminders are better. Manual tracking breaks down as your portfolio grows. The best agencies we work with use software to flag expiry dates well in advance."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"935faefcd2c2","_type":"block","children":[{"_key":"dcf000bc314f","_type":"span","marks":["strong"],"text":"Forgetting the rules change across borders."},{"_key":"389a39b649e1","_type":"span","marks":[],"text":" If you manage properties in more than one state, assume nothing. Build local knowledge into your process."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"863ed30d1040","_type":"block","children":[{"_key":"56ecb4bd15ac","_type":"span","marks":["strong"],"text":"Not having a “what now?” plan. "},{"_key":"254386ce5571","_type":"span","marks":[],"text":"Whether it’s a faulty smoke alarm or a sudden gas leak, the agencies that respond well already know who to call, what to check, and how to update their investors."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"9f8b58a7adb4","_type":"block","children":[{"_key":"fd77182f82b4","_type":"span","marks":["strong"],"text":"Your next steps to compliance confidence"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f212044ff084","_type":"block","children":[{"_key":"290b1393dccf","_type":"span","marks":[],"text":"Building consistent processes beats relying on memory or ad-hoc approaches. Start by auditing current compliance tracking methods and identifying gaps needing attention."}],"markDefs":[],"style":"normal"},{"_key":"dd14c2e0759c","_type":"block","children":[{"_key":"f845fc68955e","_type":"span","marks":[],"text":"Consider how technology can support compliance efforts. The right property management platform helps organise and track requirements seamlessly, reducing administrative burden while improving accuracy."}],"markDefs":[],"style":"normal"},{"_key":"ec0a315c3ac0","_type":"block","children":[{"_key":"94eac564680a","_type":"span","marks":[],"text":"Focus on creating systems that scale with business growth. As portfolios expand, manual tracking becomes increasingly difficult to manage effectively."}],"markDefs":[],"style":"normal"},{"_key":"cfc0250967ba","_type":"block","children":[{"_key":"6abefd2eadfe","_type":"span","marks":[],"text":"Investment in proper compliance systems pays dividends through improved investor confidence, reduced liability, and professional reputation that drives referral business. When you demonstrate thorough attention to compliance details, you're building the foundation for long-term success."}],"markDefs":[],"style":"normal"},{"_key":"5096f95289ce","_type":"block","children":[{"_key":"7ae1c4c705d3","_type":"span","marks":[],"text":"Take the first step by reviewing current processes and identifying one area for immediate improvement. Small changes in approach can deliver significant improvements in both efficiency and investor confidence."}],"markDefs":[],"style":"normal"},{"_key":"90fd1a36993d","_type":"block","children":[{"_key":"fa98ffc66f36","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"788668325717","_type":"block","children":[{"_key":"73fcd28d4e35","_type":"span","marks":["strong"],"text":"What's the biggest compliance mistake property managers make?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"39314ce9c958","_type":"block","children":[{"_key":"52b1fcc269df","_type":"span","marks":[],"text":"Relying on memory or scattered tracking systems instead of organised processes. When certifications expire unexpectedly or maintenance schedules slip, it damages professional relationships and creates liability risks. Systematic documentation prevents these costly oversights."}],"markDefs":[],"style":"normal"},{"_key":"9723958b23c0","_type":"block","children":[{"_key":"db82c55b229a","_type":"span","marks":["strong"],"text":"Do compliance requirements really vary that much between Australian states?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"58057d7f6166","_type":"block","children":[{"_key":"765d4c010514","_type":"span","marks":[],"text":"Absolutely. Queensland's pool fencing regulations differ significantly from NSW requirements, and smoke alarm standards vary across states. Understanding these regional differences prevents expensive mistakes and demonstrates local expertise to investors."}],"markDefs":[],"style":"normal"},{"_key":"e9a08b5a568e","_type":"block","children":[{"_key":"66f014c19a1e","_type":"span","marks":["strong"],"text":"Should I handle compliance tasks in-house or outsource to professionals?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"59f0fd7f0629","_type":"block","children":[{"_key":"1d1a10ae6c6a","_type":"span","marks":[],"text":"It depends on your team’s bandwidth—but many agencies we work with choose to outsource certain tasks to licensed professionals. Electricians, gas fitters, and safety inspectors bring specialised knowledge (and peace of mind), while your team stays focused on what they do best—building relationships and growing the business."}],"markDefs":[],"style":"normal"},{"_key":"58fdc47c2ff9","_type":"block","children":[{"_key":"0bb714c11eb9","_type":"span","marks":["strong"],"text":"How can I turn compliance into a competitive advantage?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"55f9ca0f2e42","_type":"block","children":[{"_key":"028a274f8738","_type":"span","marks":[],"text":"Investors don’t hire you to tick boxes—they hire you for peace of mind. When your records are up to date, your maintenance schedules are proactive, and your documentation is easy to access, you’re showing them their investment is in safe hands."}],"markDefs":[],"style":"normal"},{"_key":"5974d8eff1d0","_type":"block","children":[{"_key":"34a5bdad5368","_type":"span","marks":[],"text":"But here’s what many agencies forget: don’t just show compliance by sending a bill at the end of the month. Tell them what you did, why it matters, and how it protects their property. Whether it’s a quick note in your monthly update or a line in your newsletter, closing that loop builds trust—and reminds them why they chose you in the first place."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-578cc46b143b764f709388b6e82f91513c235683-844x564-webp","_type":"reference"}},"date":"2025-09-04","excerpt":"Essential compliance checklist to keep your property management agency compliant and protected. Streamline workflows and reduce risk. 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"}],"markDefs":[],"style":"normal"},{"_key":"6e24bb99ffa7","_type":"block","children":[{"_key":"b5e13d2d9042","_type":"span","marks":[],"text":"At the "},{"_key":"29832be8080e","_type":"span","marks":["strong"],"text":"2025 PPM Conference"},{"_key":"fc08c13728d1","_type":"span","marks":[],"text":", two industry leaders, Claire Wells (Belle Property Greater Springfield) and Jessica Jensen (Raine & Horne Noosa Hinterland), shared how ditching their legacy systems led them to rethink their strategy, leadership, and provided them with resilience to stay ahead."}],"markDefs":[],"style":"normal"},{"_key":"3e755607a326","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-d2cf35487dda5d32b7d645438eb8a816e6d31c7d-4032x3024-jpg","_type":"reference"}}},{"_key":"b7f889f3a699","_type":"block","children":[{"_key":"47d3df057c80","_type":"span","marks":[],"text":"Rather than talking tech or features, both leaders opened up about the mindset shifts and cultural changes that drive real transformation inside their businesses, from building “attraction businesses” that people want to work in, to empowering teams to leave legacy systems behind with confidence."}],"markDefs":[],"style":"normal"},{"_key":"4f3bf5df0711","_type":"block","children":[{"_key":"baabc9397f10","_type":"span","marks":[],"text":"Their stories offered a blueprint for property managers everywhere: practical, people-first strategies for navigating growth, change, and the pressures of an evolving industry."}],"markDefs":[],"style":"normal"},{"_key":"fe6e7151be0b","_type":"block","children":[{"_key":"ce807a7abbc4","_type":"span","marks":["strong"],"text":"Building attraction businesses"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"afa42d9e55dd","_type":"block","children":[{"_key":"0d11aa4287c3","_type":"span","marks":[],"text":"Claire kicked off with a powerful insight: \"I think you've got to be an attraction business. It's about creating not only the right culture, but an environment where stress levels are low, where people can take time off and be able to come back confidently.\""}],"markDefs":[],"style":"normal"},{"_key":"9369510f735d","_type":"block","children":[{"_key":"b629f3f6c7bf","_type":"span","marks":[],"text":"The key? Robust systems that don't depend on individuals."}],"markDefs":[],"style":"normal"},{"_key":"6b177ec47cb4","_type":"testimonial","author":"Claire Wells, Belle Property Greater Springfield","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-1ec418b07a49353f0212614274ce9cde05c3e37c-720x692-webp","_type":"reference"}},"quote":[{"_key":"6934daa4f044","_type":"block","children":[{"_key":"08a19ae5774b","_type":"span","marks":[],"text":"It takes more than just a brand to win business and attract the right team. 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Anybody can just pick up where I left off."}],"markDefs":[],"style":"normal"}]},{"_key":"b944d3509d70","_type":"block","children":[{"_key":"bc54e8b2cecb","_type":"span","marks":["strong"],"text":"Proving value through data"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9adbf9638897","_type":"block","children":[{"_key":"24971b1f7578","_type":"span","marks":[],"text":"The conversation turned to client expectations and proving value. Jessica shared impressive metrics, only measurable through Ailo: "}],"markDefs":[],"style":"normal"},{"_key":"1441db6ccb1e","_type":"testimonial","author":"Jessica Jensen, Raine & Horne Noosa Hinterland","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-ef2bf2607a36fcf3c9c59b79507ba574f55ad4d1-420x420-jpg","_type":"reference"}},"quote":[{"_key":"315b0288f9e4","_type":"block","children":[{"_key":"87cb9c15845d","_type":"span","marks":[],"text":"Our average message response time is 20 to 30 minutes."}],"markDefs":[],"style":"normal"}]},{"_key":"4fcd25e26aa7","_type":"block","children":[{"_key":"553ef9837765","_type":"span","marks":[],"text":"Claire's team has become even more demanding of themselves: \"Last week we're at 47 minutes which was up from 20 minutes before. We were all outraged. Even though we feel calmer and more in control, we no longer see 47 minutes response time as being acceptable.\""}],"markDefs":[],"style":"normal"},{"_key":"3a11e13bf250","_type":"block","children":[{"_key":"4e37c6e2eebe","_type":"span","marks":[],"text":"\"Having that Ailo data in real time in front of you - we can all make promises, but if you've literally got 'this is what it looks like here in real time' - that's powerful,\" said Claire."}],"markDefs":[],"style":"normal"},{"_key":"dd14077c12a2","_type":"block","children":[{"_key":"dddaea77abb5","_type":"span","marks":["strong"],"text":"Technology enabling human connection"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"7e76fb81f3fc","_type":"block","children":[{"_key":"d23d430774db","_type":"span","marks":[],"text":"Despite all the systematic efficiency, both speakers stressed that technology should enhance, not replace, human relationships."}],"markDefs":[],"style":"normal"},{"_key":"e9bb50cf9e57","_type":"block","children":[{"_key":"b2ce5c1800c9","_type":"span","marks":[],"text":"Claire summed it up perfectly: \"Property investors and tenants do not build relationships with an email address, they build relationships with a human. 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"}],"markDefs":[{"_key":"296df3e62672","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/key-insights-from-rw-connect-2025","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"}],"reverseLayout":true,"title":[{"_key":"7ec9f6c13cef","_type":"block","children":[{"_key":"5b4a63c3202d","_type":"span","marks":[],"text":"Read more "}],"markDefs":[],"style":"largeBody"}],"visual":{"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-a9429d696ce18af4e527f297c1174a55e73ab05f-5472x3648-jpg","_type":"reference"}},"visualType":"image"}},{"_key":"d6600674f06a","_type":"block","children":[{"_key":"8c61d5357046","_type":"span","marks":["strong"],"text":"More than just a booth"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"be886fe14c2a","_type":"block","children":[{"_key":"e88662f803b9","_type":"span","marks":[],"text":"While Ben shared insights on stage, the Ailo team created something special on the exhibition floor. 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We now have customer service teams who contact every landlord every 10-14 days after we've settled leases. We want to find out what the experience has been like and what we can learn from that to better our business."}],"markDefs":[],"style":"normal"}]},{"_key":"5fe41d951835","_type":"block","children":[{"_key":"d5f5aafc6b31","_type":"span","marks":[],"text":"Real results from real change"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5bf281d527d5","_type":"block","children":[{"_key":"eb3be9e0b8d9","_type":"span","marks":[],"text":"The proof is in the pudding. 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You'll find yourself getting excited about work again.\""}],"markDefs":[],"style":"normal"},{"_key":"6df5a286ec79","_type":"block","children":[{"_key":"e49d691a0053","_type":"span","marks":[],"text":"The bottom line: customer experience = profit"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3ddaa2545266","_type":"block","children":[{"_key":"6dfe4889cad1","_type":"span","marks":[],"text":"Perhaps the most powerful insight came from understanding that customer experience equals profit, not the other way around. 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Many property managers have found that setting up scheduled reminders or recurring to-dos helps ensure nothing gets missed."}],"markDefs":[],"style":"normal"},{"_key":"4607733bb889","_type":"block","children":[{"_key":"513bce8ab333","_type":"span","marks":["strong"],"text":"Invest in your own growth"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"bc7fffdfbe35","_type":"block","children":[{"_key":"06662438d163","_type":"span","marks":["strong"],"text":"Measure what matters"}],"markDefs":[],"style":"normal"},{"_key":"30b57b3f9595","_type":"block","children":[{"_key":"ffaae6af983b","_type":"span","marks":[],"text":"Some agencies have found that keeping a close eye on metrics like chat response times, vacancy rates, and renter satisfaction creates a compelling story when discussing fees or renewals with owners. Checking in regularly with NPS surveys and inviting owner feedback can further showcase your dedication to service—helping you strengthen relationships and prove your value over time."}],"markDefs":[],"style":"normal"},{"_key":"b3196fda9dfa","_type":"block","children":[{"_key":"e3316f0148c8","_type":"span","marks":["strong"],"text":"Your next steps"}],"markDefs":[],"style":"normal"},{"_key":"cf9f7a6fd496","_type":"block","children":[{"_key":"44392e6d3d4b","_type":"span","marks":[],"text":"Progress—rather than perfection—is what truly moves the needle. Starting with your biggest pain point and layering in small, consistent improvements can make all the difference, especially when supported by the right software."}],"markDefs":[],"style":"normal"},{"_key":"cf4f2b83715e","_type":"block","children":[{"_key":"1ca1cdf6bc14","_type":"span","marks":[],"text":"Platforms like Ailo help turn those incremental changes into lasting growth, freeing you to focus on delivering the kind of service and relationships that keep clients coming back."}],"markDefs":[],"style":"normal"},{"_key":"64dcd6873bef","_type":"block","children":[{"_key":"ed57428c9aa5","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5b34ceb1503b","_type":"block","children":[{"_key":"417a4d337c4e","_type":"span","marks":["strong"],"text":"How long does it typically take to see results from better property management organisation?"}],"markDefs":[],"style":"normal"},{"_key":"5cab45b144be","_type":"block","children":[{"_key":"7a6dd9d55df4","_type":"span","marks":[],"text":"We’ve seen some agencies notice improvements within a few weeks of making small changes. Start with one area—like communication templates or inspection workflows—and build from there. Small, consistent changes compound quickly into significant time savings."}],"markDefs":[],"style":"normal"},{"_key":"ce8f73d33c93","_type":"block","children":[{"_key":"a9901f78703f","_type":"span","marks":["strong"],"text":"What's the most important system to implement first for better organisation?"}],"markDefs":[],"style":"normal"},{"_key":"6de0858aee2a","_type":"block","children":[{"_key":"923c7285f5ad","_type":"span","marks":[],"text":"Communication templates deliver the fastest impact. When your team uses standardised responses for common scenarios, consistency improves immediately and nothing falls through the cracks. This foundation makes other organisational improvements much easier to implement."}],"markDefs":[],"style":"normal"},{"_key":"681cdce7827e","_type":"block","children":[{"_key":"4440dcb90294","_type":"span","marks":["strong"],"text":"How can I convince my team to adopt new organisational systems?"}],"markDefs":[],"style":"normal"},{"_key":"6b0ce5746599","_type":"block","children":[{"_key":"ba1a7f7af571","_type":"span","marks":[],"text":"Focus on how new systems reduce their daily stress rather than adding more work. Start with the biggest pain points your team faces and show how organisation solves these problems. Involve them in choosing solutions."}],"markDefs":[],"style":"normal"},{"_key":"fc949ff45a20","_type":"block","children":[{"_key":"c4921a0aeb2b","_type":"span","marks":["strong"],"text":"Should I automate everything or keep some processes manual?"}],"markDefs":[],"style":"normal"},{"_key":"3acbeae1adc9","_type":"block","children":[{"_key":"36cfb4004bb5","_type":"span","marks":[],"text":"Automate repetitive tasks like rent reminders and invoice generation, but keep relationship-building activities personal. The goal is freeing up time for high-value interactions with property owners and renters that build long-term trust."}],"markDefs":[],"style":"normal"},{"_key":"3723143c7bef","_type":"block","children":[{"_key":"27845e35afec","_type":"span","marks":["strong"],"text":"How do I measure if my organisational improvements are actually working?"}],"markDefs":[],"style":"normal"},{"_key":"f7c626aade1a","_type":"block","children":[{"_key":"d2404146f352","_type":"span","marks":[],"text":"Track metrics like response times, vacancy rates, and owner satisfaction scores. Many property managers also monitor team stress levels and overtime hours. When organisation improves, these numbers typically show positive changes within a month."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-bdbf6fe00d6996b7d0d190f836844b9af7e6cf1e-1780x1004-png","_type":"reference"}},"date":"2025-08-03","excerpt":"Discover how top Australian property managers stay organised—from inspections to investor comms. Real tips, no fluff.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"6214d5b0da2f","_ref":"af3c6532-4d48-4cc0-946a-e51d9c4d9734","_type":"relatedItem"},{"_key":"254c45485a76","_ref":"568a685a-fd04-42f7-b8b0-968a4d228779","_type":"relatedItem"},{"_key":"03c7d0d5308b","_ref":"62b953d3-fd1d-4a92-87f2-3230c85c2458","_type":"relatedItem"}]},"slug":"blog/property-management-organisation-tips","title":"Tips for becoming a more organised property manager","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-08-05T17:56:44Z","_id":"4e862110-c820-412a-88ad-7ace45df0264","_type":"post","_updatedAt":"2025-08-05T18:02:25Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"94a2c5120979","_type":"block","children":[{"_key":"301f89935e0e","_type":"span","marks":[],"text":"Rent calculations may seem small—but they often influence lease agreements, owner reports, and cash flow projections. Getting them right builds trust and reduces future rework."}],"markDefs":[],"style":"normal"},{"_key":"3e60e581bc15","_type":"block","children":[{"_key":"bc8ffd9a558a","_type":"span","marks":["strong"],"text":"Why getting rent calculations right matters more than you think"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b9d47b9119b8","_type":"block","children":[{"_key":"3b7fd9aeb82e","_type":"span","marks":["strong"],"text":"The real cost of calculation errors"}],"markDefs":[],"style":"normal"},{"_key":"2683aee9e2fa","_type":"block","children":[{"_key":"ee12916d8a76","_type":"span","marks":[],"text":"Even minor errors in rent calculations can create ripple effects—impacting budgets, owner returns, and confidence in your processes. A $50 monthly miscalculation becomes $600 annually—enough to frustrate owners or push a renter’s budget over the edge. More importantly, it signals to both parties that your processes might not be as reliable as they should be."}],"markDefs":[],"style":"normal"},{"_key":"2fa5e34301aa","_type":"block","children":[{"_key":"1a158878fc54","_type":"span","marks":["strong"],"text":"Building trust through accuracy"}],"markDefs":[],"style":"normal"},{"_key":"9248eb5f20ca","_type":"block","children":[{"_key":"49a091a9af4e","_type":"span","marks":["e3140aefbfcd"],"text":"Professional credibility"},{"_key":"174f0352f8c5","_type":"span","marks":[],"text":" hinges on getting the fundamentals right. When your calculations are consistently accurate, you demonstrate the attention to detail that separates experienced property managers from the rest. Accuracy also prevents those uncomfortable correction conversations with owners or renters."}],"markDefs":[{"_key":"e3140aefbfcd","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/leadership-course-for-property-managers-elite-agent","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"2b33241a37e6","_type":"block","children":[{"_key":"8a6aa54cd605","_type":"span","marks":["strong"],"text":"The Australian rent calculation formula that actually works"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ae7b748e673a","_type":"block","children":[{"_key":"ab6dabeafdc8","_type":"span","marks":["strong"],"text":"Breaking down the three-step process"}],"markDefs":[],"style":"normal"},{"_key":"38d40a94ec77","_type":"block","children":[{"_key":"84f401cdf6ec","_type":"span","marks":[],"text":"One widely accepted method for converting weekly rent to monthly follows a three-step process:"}],"markDefs":[],"style":"normal"},{"_key":"e6f71dde169c","_type":"block","children":[{"_key":"17bb87e851ba","_type":"span","marks":["strong"],"text":"Step 1:"},{"_key":"7a6f9c172ef1","_type":"span","marks":[],"text":" Weekly rent ÷ 7 = daily rent"},{"_key":"32658df65dd9","_type":"span","marks":["strong"],"text":"Step 2:"},{"_key":"5f53f5c12844","_type":"span","marks":[],"text":" Daily rent × 365 = annual rent"},{"_key":"32b2d51c8a7c","_type":"span","marks":["strong"],"text":"Step 3:"},{"_key":"7d04ed1ed2f2","_type":"span","marks":[],"text":" Annual rent ÷ 12 = monthly rent"}],"markDefs":[],"style":"normal"},{"_key":"780ff8a69bd6","_type":"block","children":[{"_key":"8034f171d42f","_type":"span","marks":[],"text":"This method accounts for the fact that months aren't exactly four weeks long. Most months contain 30 or 31 days, which equals 4.33 weeks on average. The \"multiply by four\" shortcut consistently underestimates monthly rent by approximately 8%."}],"markDefs":[],"style":"normal"},{"_key":"82eb25c0515b","_type":"block","children":[{"_key":"4bd3bbecf1ec","_type":"span","marks":["strong"],"text":"Why this method beats the \"multiply by four\" shortcut"}],"markDefs":[],"style":"normal"},{"_key":"1d9fa54762cc","_type":"block","children":[{"_key":"9af7c465a23e","_type":"span","marks":[],"text":"Despite popular opinion, there are not 52 weeks in a year. In fact, there are 52.143.When you multiply weekly rent by four, you're calculating rent for a 28-day month—but only February in non-leap years actually has 28 days."}],"markDefs":[],"style":"normal"},{"_key":"1e5ff3fa4add","_type":"block","children":[{"_key":"d0d945d4e504","_type":"span","marks":["8f95129badd9"],"text":"Consumer Affairs Victoria"},{"_key":"6a185fcdd283","_type":"span","marks":[],"text":" specifically endorses the annual calculation method, recognising it as the most accurate approach for converting between weekly and monthly rent figures."}],"markDefs":[{"_key":"8f95129badd9","_type":"linkV2","blank":true,"externalLink":"https://www.consumer.vic.gov.au/housing/renting/rent-bond-bills-and-fees/rent/rent-calculations","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"9b958d4dbb87","_type":"block","children":[{"_key":"d073ba6b1e46","_type":"span","marks":[],"text":"The difference becomes significant quickly. A $400 weekly rental calculated using the shortcut method yields $1,600 monthly. The correct calculation produces $1,733 monthly—a $133 difference that compounds to $1,596 annually."}],"markDefs":[],"style":"normal"},{"_key":"670bea4dfd59","_type":"block","children":[{"_key":"27f4618ca8e5","_type":"span","marks":["strong"],"text":"Walking through real-world examples"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"296de6906a40","_type":"block","children":[{"_key":"6bc0148ae525","_type":"span","marks":["strong"],"text":"The $400 weekly rental scenario"}],"markDefs":[],"style":"normal"},{"_key":"7c616aa97f33","_type":"block","children":[{"_key":"9eb0809c4fce","_type":"span","marks":["strong"],"text":"Weekly rent:"},{"_key":"52f9d95e0b15","_type":"span","marks":[],"text":" $400"},{"_key":"238ae3eafa57","_type":"span","marks":["strong"],"text":"Step 1:"},{"_key":"22345f7ca092","_type":"span","marks":[],"text":" $400 ÷ 7 = $57.14 daily rent"},{"_key":"8f6e493f694c","_type":"span","marks":["strong"],"text":"Step 2:"},{"_key":"876477a8f480","_type":"span","marks":[],"text":" $57.14 × 365 = $20,856 annual rent"},{"_key":"f96bd8721114","_type":"span","marks":["strong"],"text":"Step 3:"},{"_key":"104a1b5fb7a5","_type":"span","marks":[],"text":" $20,856 ÷ 12 = $1,738 monthly rent"}],"markDefs":[],"style":"normal"},{"_key":"8bd6fab4439b","_type":"block","children":[{"_key":"740aa9086b31","_type":"span","marks":[],"text":"When presenting this to owners or renters, most property managers avoid rounding up. Tribunal will respond unfavorably. For any miscalculation for a rent increase, you may be ordered to refund 100% of increase and reissue notice to increase correctly - starting again"}],"markDefs":[],"style":"normal"},{"_key":"55bfbd75c33c","_type":"block","children":[{"_key":"a5062caa5d2c","_type":"span","marks":["strong"],"text":"Lower-end rental calculations"}],"markDefs":[],"style":"normal"},{"_key":"b73ce99ede1a","_type":"block","children":[{"_key":"0f7f40627749","_type":"span","marks":[],"text":"Precision becomes even more critical at lower price points. Consider a $250 weekly rental:"}],"markDefs":[],"style":"normal"},{"_key":"06b1d8a3daca","_type":"block","children":[{"_key":"613287378419","_type":"span","marks":["strong"],"text":"Weekly rent:"},{"_key":"2b67febad358","_type":"span","marks":[],"text":" $250"},{"_key":"0220716d7d5c","_type":"span","marks":["strong"],"text":"Daily rent:"},{"_key":"197711416d77","_type":"span","marks":[],"text":" $250 ÷ 7 = $35.71"},{"_key":"aa870ce4aa5e","_type":"span","marks":["strong"],"text":"Annual rent:"},{"_key":"63330d01179c","_type":"span","marks":[],"text":" $35.71 × 365 = $13,034"},{"_key":"9f92669e7f0a","_type":"span","marks":["strong"],"text":"Monthly rent:"},{"_key":"b7fe7cfe6df3","_type":"span","marks":[],"text":" $13,034 ÷ 12 = $1,086"}],"markDefs":[],"style":"normal"},{"_key":"5013ffbe63d6","_type":"block","children":[{"_key":"95f37d540799","_type":"span","marks":[],"text":"The \"multiply by four\" shortcut would give you $1,000 monthly—an $86 difference that represents nearly 9% of the monthly rent. For budget-conscious renters, this discrepancy can make or break their ability to afford the property."}],"markDefs":[],"style":"normal"},{"_key":"1d07141c41e5","_type":"block","children":[{"_key":"85aca3b67222","_type":"span","marks":["strong"],"text":"Tools and shortcuts that save time without sacrificing accuracy"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"99b35c34e104","_type":"block","children":[{"_key":"bd64c491e79e","_type":"span","marks":["strong"],"text":"When to use online calculators"}],"markDefs":[],"style":"normal"},{"_key":"fdb0fc600377","_type":"block","children":[{"_key":"abfaf5e56d86","_type":"span","marks":["c0a124f586dc"],"text":"Online rent calculators"},{"_key":"620934274743","_type":"span","marks":[],"text":" are great time-savers—just make sure they’re doing the math the right way.Some calculators use the annual method outlined above, while others use shorter estimations. Whichever you use, it’s worth double-checking the method behind the numbers."}],"markDefs":[{"_key":"c0a124f586dc","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/finally-the-secret-sauce-to-rent-roll-growth","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"936f63ebe641","_type":"block","children":[{"_key":"ed47596c9d57","_type":"span","marks":[],"text":"Use calculators for quick estimates during initial property assessments, but always double-check important calculations manually. When preparing "},{"_key":"59109e4098b4","_type":"span","marks":["33d2b682108f"],"text":"formal lease documents"},{"_key":"ca01e9b4e778","_type":"span","marks":[],"text":" or owner reports, verify your figures using the three-step process."}],"markDefs":[{"_key":"33d2b682108f","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/the-great-debate-fixedterm-versus-periodic-leases","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"be6b60216fbc","_type":"block","children":[{"_key":"c996c7f6f8e7","_type":"span","marks":["strong"],"text":"Building calculation confidence in your team"}],"markDefs":[],"style":"normal"},{"_key":"6943449251bb","_type":"block","children":[{"_key":"05666da4b963","_type":"span","marks":[],"text":"You might consider creating a reference card with your preferred formula and examples—especially for new team members who are learning your agency’s standards. Consider implementing a peer review process for rent calculations on high-value properties. Having a second set of eyes check the maths takes seconds but can save thousands in potential errors."}],"markDefs":[],"style":"normal"},{"_key":"d38ffc067108","_type":"block","children":[{"_key":"5f59453ddab3","_type":"span","marks":["strong"],"text":"Handling the tricky situations"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c07898bf2bf8","_type":"block","children":[{"_key":"8350cba82384","_type":"span","marks":["strong"],"text":"Fortnightly rent conversions"}],"markDefs":[],"style":"normal"},{"_key":"bb54c0133a60","_type":"block","children":[{"_key":"7ba2e3aa4a32","_type":"span","marks":[],"text":"Some renters prefer fortnightly payments, which requires adapting your approach. A common approach is to calculate fortnightly rent using this method..."}],"markDefs":[],"style":"normal"},{"_key":"ec6c5d8a861b","_type":"block","children":[{"_key":"477be3e12a21","_type":"span","marks":["strong"],"text":"Weekly rent ÷ 7 × 14 = fortnightly rent"}],"markDefs":[],"style":"normal"},{"_key":"ea516822576c","_type":"block","children":[{"_key":"430b7d531f79","_type":"span","marks":[],"text":"For a $400 weekly rental: $400 ÷ 7 × 14 = $800 fortnightly. This maintains the same annual total while accommodating the renter's preferred payment schedule."}],"markDefs":[],"style":"normal"},{"_key":"6ed63f11a515","_type":"block","children":[{"_key":"b23b59eda97b","_type":"span","marks":["strong"],"text":"When renters question your calculations"}],"markDefs":[],"style":"normal"},{"_key":"30a8a6506cb4","_type":"block","children":[{"_key":"2998600c88bc","_type":"span","marks":[],"text":"Renters don’t always see the logic behind your numbers—and that’s okay. When you take the time to explain the method, you often earn more trust, not less. When renters ask about your calculations, walk them through the three-step process. You can walk through the annual method and explain why many professionals consider it more accurate than shortcuts. Framing it around transparency and fairness can go a long way."}],"markDefs":[],"style":"normal"},{"_key":"412ad9b04e93","_type":"block","children":[{"_key":"5e8fd6abdc6d","_type":"span","marks":[],"text":"Most renters appreciate the explanation, especially when you frame it as ensuring accuracy rather than maximising rent. This transparency often strengthens the relationship rather than creating conflict."}],"markDefs":[],"style":"normal"},{"_key":"4d583fb39c13","_type":"block","children":[{"_key":"93d8c3f56301","_type":"span","marks":["strong"],"text":"Beyond the basics: What experienced managers know"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6a10b074f63b","_type":"block","children":[{"_key":"cb730fe5785f","_type":"span","marks":["strong"],"text":"Regional variations and considerations"}],"markDefs":[],"style":"normal"},{"_key":"97c64fe192e8","_type":"block","children":[{"_key":"e5bdbefb5a57","_type":"span","marks":[],"text":"In some areas, the shortcut method is still widely used. However, that doesn’t always mean it aligns with how your agency chooses to calculate or present rent. It’s worth being clear about your approach up front."}],"markDefs":[],"style":"normal"},{"_key":"e7f7248aafb5","_type":"block","children":[{"_key":"f6651e904f5e","_type":"span","marks":[],"text":"Stay informed about local regulations and industry standards in your area. Some states have specific requirements for how rent calculations must be presented in lease documents or advertising materials. For example, your state may have guidelines on when you can request fortnightly or monthly rent versus weekly."}],"markDefs":[],"style":"normal"},{"_key":"79a19f7497e4","_type":"block","children":[{"_key":"e98feab71b9a","_type":"span","marks":["strong"],"text":"Using accurate calculations to strengthen relationships"}],"markDefs":[],"style":"normal"},{"_key":"ef9dfe1ec9ef","_type":"block","children":[{"_key":"35dec634eb7e","_type":"span","marks":[],"text":"Precision in rent calculations demonstrates your commitment to fairness and accuracy. Property owners notice when your figures consistently align with their expectations, and renters appreciate knowing exactly what they'll pay each month."}],"markDefs":[],"style":"normal"},{"_key":"a9e4016a292c","_type":"block","children":[{"_key":"1588173497e9","_type":"span","marks":[],"text":"This attention to detail often translates into stronger relationships, better retention rates, and more referrals. When owners trust your calculations, they're more likely to trust your other recommendations about their investment properties."}],"markDefs":[],"style":"normal"},{"_key":"8181684bf6f7","_type":"block","children":[{"_key":"92e20663c16c","_type":"span","marks":["strong"],"text":"Making rent calculations work for your business"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"644a967038e7","_type":"block","children":[{"_key":"51dd8beb3346","_type":"span","marks":["strong"],"text":"Streamlining your processes"}],"markDefs":[],"style":"normal"},{"_key":"e4022e534398","_type":"block","children":[{"_key":"2ccdc219aa97","_type":"span","marks":[],"text":"Integrate accurate rent calculations into your standard workflows. Whether you're preparing lease documents, creating owner reports, or updating property listings, consistent use of the correct formula prevents errors and saves time on corrections."}],"markDefs":[],"style":"normal"},{"_key":"0bb2039de1aa","_type":"block","children":[{"_key":"9d9cba6de841","_type":"span","marks":[],"text":"Consider how property management software (https://ailo.io) can automate these calculations while maintaining accuracy. The right software does the heavy lifting—so you spend less time double-checking and more time focused on your owners and renters."}],"markDefs":[],"style":"normal"},{"_key":"43efe9779fdf","_type":"block","children":[{"_key":"90f51283cde9","_type":"span","marks":[],"text":"For example, "},{"_key":"d384f36a8b21","_type":"span","marks":["dd5d17d2d97a"],"text":"Ailo"},{"_key":"1fc774f62a27","_type":"span","marks":[],"text":" is the only platform that lets a property manager enter a rent increase mid cycle – and calculates the adjusted rent."}],"markDefs":[{"_key":"dd5d17d2d97a","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/what-it-means-to-be-a-property-manager-on-ailo","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"eee6fe5fa32d","_type":"block","children":[{"_key":"feaa025fb1ef","_type":"span","marks":["strong"],"text":"The bigger picture of financial accuracy"}],"markDefs":[],"style":"normal"},{"_key":"e51411cca5ac","_type":"block","children":[{"_key":"69fc57d059d1","_type":"span","marks":[],"text":"Accurate rent calculations connect to broader financial management practices. When your rent figures are correct, your cash flow projections, owner statements, and budget planning become more reliable."}],"markDefs":[],"style":"normal"},{"_key":"7c67ed14b201","_type":"block","children":[{"_key":"36dadf3ea7fb","_type":"span","marks":[],"text":"This accuracy becomes particularly valuable when demonstrating your value to property owners. Precise financial reporting builds confidence in your management capabilities and justifies your fees through demonstrated professionalism."}],"markDefs":[],"style":"normal"},{"_key":"d312160f1aa7","_type":"block","children":[{"_key":"d5145c876f1e","_type":"span","marks":[],"text":"Property managers who consistently deliver accurate calculations often find it easier to retain clients and attract new business through referrals. In a competitive market, this attention to detail can become a significant differentiator."}],"markDefs":[],"style":"normal"},{"_key":"61f9803ce6c7","_type":"block","children":[{"_key":"40a48105db3f","_type":"span","marks":[],"text":"The rent calculation formula is simple. What’s not so simple is doing it right, every time, across every property. That’s where good processes—and great tools—come in. Many property managers rely on the annual method—weekly rent divided by seven, multiplied by 365, then divided by twelve—because it offers a consistent and transparent way to calculate monthly rent. Choose the method that fits your process, and use it consistently. Remember that every calculation you make reflects your professionalism and attention to detail. When you get the fundamentals right, everything else becomes easier to manage."}],"markDefs":[],"style":"normal"},{"_key":"e427e4e11d66","_type":"block","children":[{"_key":"e505a6459bb8","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d44cd44a9c08","_type":"block","children":[{"_key":"7dbfc0b43666","_type":"span","marks":["strong"],"text":"What's the most accurate rent calculation formula for Australian property managers?"}],"markDefs":[],"style":"normal"},{"_key":"a98545327fd4","_type":"block","children":[{"_key":"e597a44ee715","_type":"span","marks":[],"text":"Use the three-step annual method: weekly rent ÷ 7 = daily rent, then daily rent × 365 = annual rent, then annual rent ÷ 12 = monthly rent. This accounts for months having 4.33 weeks on average, not four."}],"markDefs":[],"style":"normal"},{"_key":"7ff67f442599","_type":"block","children":[{"_key":"68505849c2a7","_type":"span","marks":["strong"],"text":"How can I quickly convert the calendar from monthly to weekly?"}],"markDefs":[],"style":"normal"},{"_key":"35297e491b93","_type":"block","children":[{"_key":"32e7cdcbfaa9","_type":"span","marks":[],"text":"For quick reference, divide monthly by 4.333."}],"markDefs":[],"style":"normal"},{"_key":"d0de62f88eeb","_type":"block","children":[{"_key":"7e457a1764d4","_type":"span","marks":["strong"],"text":"Why shouldn't I use the \"multiply by four\" shortcut for rent calculations?"}],"markDefs":[],"style":"normal"},{"_key":"e014d7260de4","_type":"block","children":[{"_key":"6abe079ef131","_type":"span","marks":[],"text":"The shortcut consistently underestimates monthly rent by approximately 8% because it assumes 28-day months. For a $400 weekly rental, you'd lose $133 monthly or $1,596 annually using this method."}],"markDefs":[],"style":"normal"},{"_key":"450a5a99b26a","_type":"block","children":[{"_key":"54d2ef05ef95","_type":"span","marks":["strong"],"text":"How do I convert weekly rent to fortnightly payments accurately?"}],"markDefs":[],"style":"normal"},{"_key":"47ac21bd2e5d","_type":"block","children":[{"_key":"87b7db44fa6a","_type":"span","marks":[],"text":"Use this formula: weekly rent ÷ 7 × 14 = fortnightly rent. For example, $400 weekly becomes $800 fortnightly. This maintains the same annual total while accommodating different payment preferences."}],"markDefs":[],"style":"normal"},{"_key":"dc394d06615a","_type":"block","children":[{"_key":"ed70d218dc70","_type":"span","marks":["strong"],"text":"What should I do when tenants question my rent calculations?"}],"markDefs":[],"style":"normal"},{"_key":"5fa79ae79f45","_type":"block","children":[{"_key":"d1abbaa99ac7","_type":"span","marks":[],"text":"Confidence comes from clarity. Most renters appreciate a walk-through, especially when it shows you’ve got nothing to hide. Explain why the annual method is more accurate than shortcuts, and show the mathematical difference. Most renters appreciate the explanation when framed around ensuring accuracy."}],"markDefs":[],"style":"normal"},{"_key":"9a7112589904","_type":"block","children":[{"_key":"2fe17276efd0","_type":"span","marks":["strong"],"text":"Are there any Australian regulations about how rent calculations must be presented?"}],"markDefs":[],"style":"normal"},{"_key":"fba5103df3d7","_type":"block","children":[{"_key":"723a14712035","_type":"span","marks":[],"text":"Consumer Affairs Victoria endorses the annual calculation method as most accurate. Some states have specific requirements for presenting rent calculations in lease documents, so check your local regulations and industry standards."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-c9022e1c83985b73569a3f293c0b1fc28b0c4f77-600x600-svg","_type":"reference"}},"date":"2025-07-23","excerpt":"Learn about rent calculations the simple way. We share some example formulas that can help you along. 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That’s exactly why we launched AI‑powered bills: to eliminate tedious data entry, boost accuracy, and give teams more time back in their day."}],"markDefs":[],"style":"normal"},{"_key":"bf39f3717ac0","_type":"block","children":[{"_key":"7ed3a8a54e8f","_type":"span","marks":[],"text":"At Barry Plant Caroline Springs (VIC), business owner Joanne Lang and her team have experienced this first-hand."}],"markDefs":[],"style":"normal"},{"_key":"95a0336518a1","_type":"testimonial","author":"Joanne Lang, General Office Manager - O.I.E.C, Barry Plant Caroline Springs","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-542bbd669a7a0aa70a5a7a4cbbb95c463ff32dbb-900x600-webp","_type":"reference"}},"quote":[{"_key":"0dc88616ff12","_type":"block","children":[{"_key":"8df559fd1428","_type":"span","marks":[],"text":"“Helpful and time-saving”"}],"markDefs":[],"style":"normal"}]},{"_key":"e7ff9a371e7b","_type":"block","children":[{"_key":"6535ee438206","_type":"span","marks":[],"text":"Joanne’s remote assistant, Beatriz, handles the bulk of the bills. Since the feature went live, they’ve processed hundreds of invoices - particularly bulk repair and compliance jobs directly through AI. Joanne recognises the broader benefit: no more late nights entering data, fewer errors, and more predictable workflows."}],"markDefs":[],"style":"normal"},{"_key":"64b205275fe2","_type":"block","children":[{"_key":"759e428030a5","_type":"span","marks":[],"text":"AI‑powered bills scan invoices, capture key data, and fill in Ailo fields - fast, accurate, and intuitive, with a ✨ sparkle ✨ to mark what’s been auto‑completed."}],"markDefs":[],"style":"normal"},{"_key":"b82f5596f246","_type":"block","children":[{"_key":"f9cc2b85a5e4","_type":"span","marks":["strong"],"text":"Accuracy that earns trust (and peace of mind)"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f0af533a3ed8","_type":"block","children":[{"_key":"72d4aacb6705","_type":"span","marks":[],"text":"Beatriz confirms the tool is "},{"_key":"58a43d7905c7","_type":"span","marks":["em"],"text":"“"},{"_key":"e1e4162daed7","_type":"span","marks":[],"text":"very helpful especially with bulk and when processing bulk invoices and it it reduces manual work and speeds up the process overall. It's actually a very reliable timesaving tool."},{"_key":"24fe7b3d2402","_type":"span","marks":["em"],"text":"”"}],"markDefs":[],"style":"normal"},{"_key":"e7d282b666ea","_type":"videoPlayer","background":{"title":"Large Pink angle top","value":"#FDEDF1"},"previewVisual":{"_type":"imageWithMetadata","asset":{"_ref":"image-39cb7b94c9f451a4a0a9fe7a14b0d0f345147c2e-605x1076-png","_type":"reference"}},"url":"https://ailo.wistia.com/medias/eu98bl0itq"},{"_key":"2a8f08f662b3","_type":"block","children":[{"_key":"cbfb59ab4107","_type":"span","marks":[],"text":"A key component of AI bills is that it’s not an add-on or integration, it’s embedded right into the agency’s workflow. There’s no separate app, no extra training and you only pay for what you use."}],"markDefs":[],"style":"normal"},{"_key":"1871a00f1ae8","_type":"block","children":[{"_key":"dd112068065f","_type":"span","marks":["strong"],"text":"Why business owners love it"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"836278c67f5c","_type":"block","children":[{"_key":"548c3d19e761","_type":"span","marks":[],"text":"The gains Joanne sees mirror the benefits we built the feature for:"}],"markDefs":[],"style":"normal"},{"_key":"ae2b085f65be","_type":"block","children":[{"_key":"54aa2492ea09","_type":"span","marks":["strong"],"text":"Save time and reduce errors"},{"_key":"842ba0d634b6","_type":"span","marks":[],"text":" - AI does the heavy lifting (90% faster data entry with 99%+ accuracy)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"fbc7c0229cd9","_type":"block","children":[{"_key":"ba601b710654","_type":"span","marks":["strong"],"text":"Free up staff without adding headcount"},{"_key":"389b1577fd43","_type":"span","marks":[],"text":" - Team members and remote assistants can now focus on higher‑value tasks."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"ed25058afcdb","_type":"block","children":[{"_key":"d125d9ad61fb","_type":"span","marks":["strong"],"text":"Avoid costly mistakes"},{"_key":"9721a2f6fbf9","_type":"span","marks":[],"text":" - Less manual entry equals fewer errors and less risk."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"6f403868b97a","_type":"block","children":[{"_key":"64f05eea9eb3","_type":"span","marks":["strong"],"text":"What’s next: smarter, faster, even more powerful"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9da5e2fd5513","_type":"block","children":[{"_key":"d8aad61b7113","_type":"span","marks":[],"text":"We’re already working on improvements:"}],"markDefs":[],"style":"normal"},{"_key":"06f71c3deb6d","_type":"block","children":[{"_key":"56e59ca781d6","_type":"span","marks":[],"text":"Enhanced extraction for tricky details like payment info in bulk invoices"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"c919899fe8b1","_type":"block","children":[{"_key":"23d8527b09a6","_type":"span","marks":[],"text":"Smarter learning in the background (Bills AI gets better with every invoice)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"fb5f04b41d62","_type":"block","children":[{"_key":"12a6907f8341","_type":"span","marks":[],"text":"Additional automation for water bills and compliance uploads"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"9a11fd5cbc0d","_type":"block","children":[{"_key":"b3e1a01cbceb","_type":"span","marks":["strong"],"text":"Ready to lighten the load?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5c76ba6f67ed","_type":"block","children":[{"_key":"212b098547f0","_type":"span","marks":[],"text":"If you’re using Ailo, reach out to your account manager to turn on AI‑powered bills. 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"}],"markDefs":[],"style":"normal"},{"_key":"0650f0ba30b7","_type":"block","children":[{"_key":"7b93f7018304","_type":"span","marks":[],"text":"However, at Ailo, it’s not just a new shiny word. We’re focused on harnessing AI to drive real business impact and make life easier for property managers. That means reducing repetitive work, improving accuracy, and freeing up teams to focus on what really matters."}],"markDefs":[],"style":"normal"},{"_key":"7b9f6f30dfe7","_type":"block","children":[{"_key":"fdb81090166d","_type":"span","marks":[],"text":"We’re working on several AI-powered tools designed to transform the way property managers work. You might’ve seen my colleague Lav’s recent post on "},{"_key":"5e7257b2a213","_type":"span","marks":["20d31c8bf8b6"],"text":"how AI is streamlining inspections"},{"_key":"0d5955eca500","_type":"span","marks":[],"text":". Today, I’m excited to share the latest on AI-powered bills: the new features, the improvements, and a peek at what’s coming next."}],"markDefs":[{"_key":"20d31c8bf8b6","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"1c5c0fa9-3069-4c82-832e-ec4c6278c499","_type":"reference"}}],"style":"normal"},{"_key":"94bb1cd1d4bd","_type":"block","children":[{"_key":"022fc6f4df26","_type":"span","marks":[],"text":"If you ask a property manager what part of the job they love, it won’t be entering bills."}],"markDefs":[],"style":"normal"},{"_key":"a10e3a6a8142","_type":"testimonial","author":"Jatin Bhasin, Group Product Manager, Fintech","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-35f9b3670f8e122ba57a2e9353f754a725718183-512x512-jpg","_type":"reference"}},"quote":[{"_key":"e13fc676bfb7","_type":"block","children":[{"_key":"8d669c131bc0","_type":"span","marks":[],"text":"We kept hearing the same thing from property managers – that entering bills wasn’t just tedious, it was exhausting. It stole time, focus, and energy from the work they actually care about. So we built AI-powered bills to take that weight off their shoulders."}],"markDefs":[],"style":"normal"}]},{"_key":"fd7ad6699ea4","_type":"block","children":[{"_key":"2348c1ccd79b","_type":"span","marks":[],"text":"Bills take time. They’re repetitive. They’re easy to get wrong. And they almost always get pushed to the end of the day – when the phones have finally stopped ringing, the inbox has quieted down, and there’s no one around to distract you from the hundred little details you need to key in, double-check, and approve."}],"markDefs":[],"style":"normal"},{"_key":"c507d23b2268","_type":"block","children":[{"_key":"4857994a277c","_type":"span","marks":[],"text":"Especially when it’s council rates, water usage, or strata levies – the kinds of high-volume bills that come in thick and fast and need to be processed quickly, accurately, and without mistakes."}],"markDefs":[],"style":"normal"},{"_key":"183b4c33f017","_type":"block","children":[{"_key":"a78c0dcc37a6","_type":"span","marks":[],"text":"That’s why we built AI-powered bills: to do the heavy lifting for you. It scans invoices, pulls out the right data, fills in the fields, and flags anything that needs a second look. It’s fast, accurate, and designed to make your team’s day a little easier – and a lot more rewarding."}],"markDefs":[],"style":"normal"},{"_key":"3f21afe8f12b","_type":"testimonial","author":"Jatin Bhasin, Group Product Manager, Fintech","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-35f9b3670f8e122ba57a2e9353f754a725718183-512x512-jpg","_type":"reference"}},"quote":[{"_key":"a364e5cb65a1","_type":"block","children":[{"_key":"3d2af9b3e9ee","_type":"span","marks":[],"text":"This release is about giving teams time back, reducing mistakes, and making every day a little less overwhelming."}],"markDefs":[],"style":"normal"}]},{"_key":"386284131961","_type":"block","children":[{"_key":"c3a6148f7b06","_type":"span","marks":[],"text":"AI-powered bills aren’t just about speed. They’re about transforming how your agency operates, freeing up time, improving accuracy, and scaling without friction. Whether you're leading operations or managing the day-to-day, Bills AI works in the background to keep your business moving forward. "}],"markDefs":[],"style":"normal"},{"_key":"a38fd6e0cefa","_type":"block","children":[{"_key":"c9acaffed3b2","_type":"span","marks":[],"text":"Here is a quick demo 👇"}],"markDefs":[],"style":"normal"},{"_key":"1923067bec9a","_type":"videoPlayer","previewVisual":{"_type":"imageWithMetadata","asset":{"_ref":"image-a75ecc6298c4ba3aee232a8f8d6a323116d65ccb-951x388-png","_type":"reference"}},"url":"https://vimeo.com/1099563170?share=copy"},{"_key":"f4de9d89e74c","_type":"block","children":[{"_key":"ae7742a2faf3","_type":"span","marks":["strong"],"text":"Why business owners ❤️ AI-powered bills"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f03d29610b3f","_type":"block","children":[{"_key":"f603fb1def9b","_type":"span","marks":["strong"],"text":"Reduce labour costs"}],"markDefs":[],"style":"normal"},{"_key":"93551b488c92","_type":"block","children":[{"_key":"65f2538cfc69","_type":"span","marks":[],"text":"Cut down on manual processing time, saving thousands per year in admin hours across your portfolio. 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Bills AI reduces burnout, lifts morale, and creates space for more meaningful, people-focused work, helping you build a happier, more engaged property management team."}],"markDefs":[],"style":"normal"},{"_key":"e57786844a63","_type":"block","children":[{"_key":"4cf10cc7a05c","_type":"span","marks":["strong"],"text":"No extra tools or training needed"}],"markDefs":[],"style":"normal"},{"_key":"3580981a54f4","_type":"block","children":[{"_key":"3b6e6492a406","_type":"span","marks":[],"text":"AI-powered bills are built into Ailo’s existing workflows – no bolt-ons, no separate logins, no complex training. 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Property owners want authenticity and expertise, not fancy graphics."}],"markDefs":[],"style":"normal"},{"_key":"f6662671c49e","_type":"block","children":[{"_key":"320c36eb63a6","_type":"span","marks":[],"text":"A simple smartphone video of you walking through a property and pointing out key features can be incredibly effective. But here's where it gets interesting – you can also use video to showcase your value-added services."}],"markDefs":[],"style":"normal"},{"_key":"0ba1df7a93c5","_type":"block","children":[{"_key":"2a20843fc500","_type":"span","marks":[],"text":"Think about it: a quick video explaining your maintenance coordination process, or how you handle tenant communication, can set you apart from other agencies who fall short in these value-added features."}],"markDefs":[],"style":"normal"},{"_key":"4a64b7b96100","_type":"block","children":[{"_key":"d33bfe8cd818","_type":"span","marks":[],"text":"Need a starting point? 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Here's how to do it right."}],"markDefs":[],"style":"normal"},{"_key":"f03bbb9370b0","_type":"block","children":[{"_key":"d617e7d36c33","_type":"span","marks":["strong"],"text":"Why buy a rent roll instead of building from scratch?"}],"markDefs":[],"style":"normal"},{"_key":"230674c3e894","_type":"block","children":[{"_key":"e78eff8fbd67","_type":"span","marks":[],"text":"As Ben White outlines in "},{"_key":"98152862a725","_type":"span","marks":["em","b028f0b11908"],"text":"Numbers Game: The Science of Growing a Rent Roll"},{"_key":"641c681232cd","_type":"span","marks":[],"text":", acquisition is one of the five core growth channels available to agencies. For many, it’s the only way to leapfrog years of incremental growth and take a meaningful position in a new market."}],"markDefs":[{"_key":"b028f0b11908","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/blog/winning-companies-embrace-the-science-of-rent-roll-growth","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"142c57833a89","_type":"block","children":[{"_key":"fa505e0c08c6","_type":"span","marks":["strong"],"text":"The mathematics of instant growth"}],"markDefs":[],"style":"normal"},{"_key":"5f12c4d07827","_type":"block","children":[{"_key":"8ae351580c85","_type":"span","marks":[],"text":"Building a rent roll property by property is a marathon. Even high-performing agencies typically add 50-80 properties annually through organic growth. 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You're not the new agency trying to prove yourself – you inherit years of trust and service history."}],"markDefs":[],"style":"normal"},{"_key":"0f8a60b6971d","_type":"block","children":[{"_key":"912fd03f2e7c","_type":"span","marks":[],"text":"This credibility opens doors that marketing budgets can't. 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Strong landlord relationships, evidenced by low churn rates and prompt fee payments, indicate genuine value."}],"markDefs":[],"style":"normal"},{"_key":"6e41ffa3ef61","_type":"block","children":[{"_key":"096ec4d4df47","_type":"span","marks":[],"text":"The compliance history tells a story, too. Clean records suggest professional management, while outstanding issues could signal costly catch-up work ahead."}],"markDefs":[],"style":"normal"},{"_key":"0f3b744b995e","_type":"block","children":[{"_key":"3fd1c85c2580","_type":"span","marks":["strong"],"text":"The hidden value drivers many agencies miss"}],"markDefs":[],"style":"normal"},{"_key":"30091e309743","_type":"block","children":[{"_key":"17575feead9b","_type":"span","marks":[],"text":"Look beyond management fees to ancillary income streams. Leasing fees, inspection charges, and maintenance commissions can add 20-30% to annual revenue. 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Well-maintained records and clear processes mean smoother transitions and happier landlords."}],"markDefs":[],"style":"normal"},{"_key":"bc1b3f380545","_type":"block","children":[{"_key":"8f2563424e1a","_type":"span","marks":["strong"],"text":"Valuing a rent roll: the multiplier method explained"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a0c535b492b4","_type":"block","children":[{"_key":"3960b8487e32","_type":"span","marks":["strong"],"text":"Understanding multipliers in today's market"}],"markDefs":[],"style":"normal"},{"_key":"bfc611e97bd5","_type":"block","children":[{"_key":"293aec5d21cb","_type":"span","marks":[],"text":"Australian rent rolls typically sell for 2.5x to 3.5x annual management fees. Premium portfolios with strong retention, good geographic concentration, and established systems command higher multiples. Regional markets often see lower multipliers due to limited buyer pools."}],"markDefs":[],"style":"normal"},{"_key":"3f778a68cf14","_type":"block","children":[{"_key":"ff3a70c0ce0f","_type":"span","marks":[],"text":"For example, a 150-property portfolio generating $225,000 in annual management fees could be priced around $675,000 using a 3x multiplier—though actual sale prices depend on market conditions, retention rates, and portfolio quality."}],"markDefs":[],"style":"normal"},{"_key":"11efec7f827a","_type":"block","children":[{"_key":"a0c3420a2404","_type":"span","marks":["strong"],"text":"The real cost calculation"}],"markDefs":[],"style":"normal"},{"_key":"14290479c5b0","_type":"block","children":[{"_key":"a5225971fd6e","_type":"span","marks":[],"text":"Your $675,000 purchase price is only part of the investment. Factor in legal fees, due diligence costs, system integration, and potential staff additions. Many agencies underestimate the working capital needed during transition periods when some landlords might delay payments."}],"markDefs":[],"style":"normal"},{"_key":"759d57fbd591","_type":"block","children":[{"_key":"15ee2877b6f0","_type":"span","marks":[],"text":"Many agencies set aside an additional 15-20% above the purchase price for integration-related costs like legal fees, training, and system setup. 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Outstanding maintenance requests and compliance gaps can indicate deferred problems that become your responsibility."}],"markDefs":[],"style":"normal"},{"_key":"1531728740f5","_type":"block","children":[{"_key":"e2604a749976","_type":"span","marks":[],"text":"Request detailed arrears reports and understand why certain properties consistently underperform. These insights inform your negotiation strategy and help identify properties to exclude from the purchase."}],"markDefs":[],"style":"normal"},{"_key":"3648d450ff7c","_type":"block","children":[{"_key":"1f8278eb1560","_type":"span","marks":["strong"],"text":"Legal and compliance deep dive"}],"markDefs":[],"style":"normal"},{"_key":"effcdccb0f82","_type":"block","children":[{"_key":"8f2d4b9ab92d","_type":"span","marks":[],"text":"Management agreement validity varies by state. For example, Queensland's stricter regulations around agreement terms differ significantly from New South Wales requirements. 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Faster response times to maintenance requests, reduced vacancy periods, and improved rent collection rates justify fee increases and build landlord loyalty."}],"markDefs":[],"style":"normal"},{"_key":"d3c27eddc3bf","_type":"block","children":[{"_key":"538c41b0b524","_type":"span","marks":[],"text":"Track and communicate these improvements regularly. Quarterly performance reports showing measurable service enhancements reinforce the value of your management and reduce price sensitivity."}],"markDefs":[],"style":"normal"},{"_key":"7a680386974e","_type":"block","children":[{"_key":"43cab3493c90","_type":"span","marks":["strong"],"text":"Your next steps to buy a rent roll successfully"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"7b026456d55e","_type":"block","children":[{"_key":"a4f5133c426e","_type":"span","marks":["strong"],"text":"Building your acquisition criteria"}],"markDefs":[],"style":"normal"},{"_key":"62748e91c483","_type":"block","children":[{"_key":"408ed3eccf9b","_type":"span","marks":[],"text":"Define your geographic preferences based on operational capacity. Properties within 30 minutes of your office are easier to manage than scattered regional assets. Set clear financial parameters – maximum purchase price, acceptable multipliers, and minimum portfolio sizes."}],"markDefs":[],"style":"normal"},{"_key":"de92350ad28c","_type":"block","children":[{"_key":"7efdaa6c8a78","_type":"span","marks":[],"text":"Assemble your professional team early. Experienced lawyers, accountants familiar with rent roll transactions, and qualified valuers are essential for successful acquisitions."}],"markDefs":[],"style":"normal"},{"_key":"06f811319770","_type":"block","children":[{"_key":"51e125222dcd","_type":"span","marks":["strong"],"text":"Where to find quality rent rolls for sale"}],"markDefs":[],"style":"normal"},{"_key":"79354247d1dd","_type":"block","children":[{"_key":"f9313f4ea855","_type":"span","marks":[],"text":"Industry networks often provide the best opportunities. Retiring agents frequently approach colleagues before engaging brokers. Building relationships with other agencies, even competitors, can generate acquisition opportunities."}],"markDefs":[],"style":"normal"},{"_key":"e0cc156d8b3f","_type":"block","children":[{"_key":"8113072c8ccc","_type":"span","marks":[],"text":"Direct approaches work too. Identify aging agency owners in your target areas and maintain regular contact. Many prefer selling to local operators rather than large corporate buyers."}],"markDefs":[],"style":"normal"},{"_key":"5c3335a8d49f","_type":"block","children":[{"_key":"89fc7300c563","_type":"span","marks":[],"text":"Rent roll acquisition accelerates growth in ways organic development simply can't match. The right purchase gives you immediate market presence, established relationships, and proven revenue streams."}],"markDefs":[],"style":"normal"},{"_key":"75a84496e1e4","_type":"block","children":[{"_key":"f668ed0d8c32","_type":"span","marks":[],"text":"Successful acquisitions are often supported by due diligence, realistic integration planning, and the right technology to deliver improved service. When executed properly, acquisition transforms agencies from local players into market leaders – and does it in months, not years."}],"markDefs":[],"style":"normal"},{"_key":"10626b42028c","_type":"block","children":[{"_key":"bea4927f1c1d","_type":"span","marks":[],"text":"At Ailo, we believe sustainable growth isn’t just about adding properties—it’s about building meaningful relationships with owners and delivering a service experience that earns trust at scale."}],"markDefs":[],"style":"normal"},{"_key":"366ac751800b","_type":"block","children":[{"_key":"0fd288cbd793","_type":"span","marks":[],"text":"The opportunities are there. The question is whether you're ready to seize them."}],"markDefs":[],"style":"normal"},{"_key":"a198084d5556","_type":"block","children":[{"_key":"d7df5dd75a0e","_type":"span","marks":["em"],"text":"This article provides general information only and does not constitute financial or legal advice. Agencies should seek professional guidance before making acquisition decisions."}],"markDefs":[],"style":"normal"},{"_key":"c16cea2d7628","_type":"block","children":[{"_key":"6fc3a35ec58f","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"96292b739638","_type":"block","children":[{"_key":"4a6f195ce133","_type":"span","marks":["strong"],"text":"What's a realistic timeline to complete a rent roll purchase?"}],"markDefs":[],"style":"normal"},{"_key":"4f4965c01061","_type":"block","children":[{"_key":"2435f9cac646","_type":"span","marks":[],"text":"Most rent roll acquisitions take 60-90 days from initial agreement to settlement. This includes due diligence (2-3 weeks), legal documentation (2-4 weeks), and settlement preparation. Complex portfolios or financing arrangements can extend this to 120 days."}],"markDefs":[],"style":"normal"},{"_key":"39e186381be7","_type":"block","children":[{"_key":"05efc23ba3da","_type":"span","marks":["strong"],"text":"How much should I budget beyond the purchase price?"}],"markDefs":[],"style":"normal"},{"_key":"9cbe09fe379d","_type":"block","children":[{"_key":"6aee1922d185","_type":"span","marks":[],"text":"Many agencies allocate 15–20% above the purchase price to cover integration-related costs such as training, technology setup, and compliance work—but actual needs may vary. 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Negotiate retention guarantees with sellers to protect your investment."}],"markDefs":[],"style":"normal"},{"_key":"cacf74653b93","_type":"block","children":[{"_key":"26b1e3c2e1a2","_type":"span","marks":["strong"],"text":"Can I exclude problem properties from a rent roll purchase?"}],"markDefs":[],"style":"normal"},{"_key":"ea292ce0ede3","_type":"block","children":[{"_key":"a973048fad18","_type":"span","marks":[],"text":"Yes, you can negotiate to exclude specific properties during due diligence. 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Start growing today.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"744d26e19564","_ref":"3986fb11-24b7-4dfc-841a-48bb50b770a9","_type":"relatedItem"},{"_key":"2bc511e6b90e","_ref":"bbd381a8-7733-4f2e-9e60-1f02ec957f35","_type":"relatedItem"},{"_key":"c119a945b5da","_ref":"1d77aeb0-0713-48f4-b619-790a8852b609","_type":"relatedItem"}]},"slug":"blog/buy-rent-roll","title":"Growing through acquisition: your guide to buying a rent roll","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-05-26T05:52:01Z","_id":"0c5f9a45-2f0b-45c9-897b-6cceea8458da","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"4cd0b68b6091","_type":"block","children":[{"_key":"ab10ede75ebb","_type":"span","marks":[],"text":"Katelyn Beard isn’t easily impressed."}],"markDefs":[],"style":"normal"},{"_key":"a95db0b5b022","_type":"block","children":[{"_key":"2ba21157c680","_type":"span","marks":[],"text":"As co-owner of a high-growth agency in the NSW Southern Highlands, she’s seen plenty of property management tools over the years, and learned to approach new tech with a healthy dose of skepticism."}],"markDefs":[],"style":"normal"},{"_key":"fb87d49e0add","_type":"block","children":[{"_key":"719c2fdb64c8","_type":"span","marks":[],"text":"But when she saw what Ailo’s AI-powered inspections and 360° cameras could do, she was floored."}],"markDefs":[],"style":"normal"},{"_key":"94ac18727c59","_type":"block","children":[{"_key":"16a8343a4f6c","_type":"span","marks":[],"text":"In just a few days, her team at Ray White Mittagong tripled their daily inspection output – with no burnout, no extra staff, no compromise on quality:"}],"markDefs":[],"style":"normal"},{"_key":"5fc2e520db77","_type":"block","children":[{"_key":"2ff23ce6cc3c","_type":"span","marks":[],"text":"✅ Tripled inspection output per team member\n✅ Maintained high-quality reporting\n✅ Impressed VIP investors on the spot\n✅ Reinforced a $150/year tech fee with zero pushback"}],"markDefs":[],"style":"normal"},{"_key":"95a0336518a1","_type":"testimonial","author":"Katelyn Beard, co-owner and Senior Property Manager at Ray White Mittagong","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-5c33851ddb7e99898ab9e65cf9ff47b16e940a79-509x363-png","_type":"reference"}},"quote":[{"_key":"1ca60dcb9862","_type":"block","children":[{"_key":"9cf16363c10f","_type":"span","marks":[],"text":"I’m very hard to please, but I’ve honestly been really impressed. From a cost perspective it’s phenomenal, and it's so much easier for the property management team now.”"}],"markDefs":[],"style":"normal"}]},{"_key":"ca2faefe57a8","_type":"block","children":[{"_key":"d2e4788c6778","_type":"span","marks":["strong"],"text":"From one report a day to three, without cutting corners"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b82f5596f246","_type":"block","children":[{"_key":"1ef61f9b93b7","_type":"span","marks":[],"text":"Katelyn had built a dedicated team of inspection hosts who focused solely on condition reports and routines. It was an investment she was happy to make. Quality came first, always."}],"markDefs":[],"style":"normal"},{"_key":"d459186f78ce","_type":"block","children":[{"_key":"d95aab5a0680","_type":"span","marks":[],"text":"“Our inspection hosts were spending a couple of hours on each ingoing,” she said. “We wore the cost, because we believe in quality over quantity – especially for ingoings.”"}],"markDefs":[],"style":"normal"},{"_key":"d6fb07c0e6b0","_type":"block","children":[{"_key":"b04900d37db3","_type":"span","marks":[],"text":"But that kind of time commitment also made it hard to scale. Her team had limits, and growth in the rent roll meant added pressure on everyone involved."}],"markDefs":[],"style":"normal"},{"_key":"5d5f325eb385","_type":"block","children":[{"_key":"8ee0d88bac1e","_type":"span","marks":[],"text":"Then, after rolling out Ailo’s new inspection AI and 360 camera tools, everything shifted. The team wasn’t working harder – they were working smarter."}],"markDefs":[],"style":"normal"},{"_key":"32fb57e29d2d","_type":"block","children":[{"_key":"d7ecade49bd0","_type":"span","marks":[],"text":"The AI helped generate accurate room descriptions quickly. The 360 camera captured a detailed visual record, from ceiling to floor. And Ailo’s interface made it easy to combine both into one consistent, compliant report."}],"markDefs":[],"style":"normal"},{"_key":"7e98b302a159","_type":"block","children":[{"_key":"79ce5966a516","_type":"span","marks":[],"text":"In a single day, her inspection host completed three full ingoing condition reports – something that used to take 4 hours just to get one done. "}],"markDefs":[],"style":"normal"},{"_key":"d4e0c02f675a","_type":"block","children":[{"_key":"ebdf3baa92aa","_type":"span","marks":[],"text":"That’s when it clicked for Katelyn."}],"markDefs":[],"style":"normal"},{"_key":"efa49c9c5916","_type":"block","children":[{"_key":"31cbc027a5b0","_type":"span","marks":["strong"],"text":"Inspections that impress investors"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"1fd69e3cf3ba","_type":"block","children":[{"_key":"e583bbb6392c","_type":"span","marks":[],"text":"The benefits of Ailo’s AI-powered inspections weren’t just felt inside the business. Katelyn quickly saw how the tech helped deliver a more professional, transparent experience to her investors."}],"markDefs":[],"style":"normal"},{"_key":"eec45e40659a","_type":"block","children":[{"_key":"6bb421acc47f","_type":"span","marks":[],"text":"At a $2,800-a-week rental, Katelyn invited the owners to observe a recent ingoing inspection. But instead of talking through what the new tools could do, she let the experience speak for itself."}],"markDefs":[],"style":"normal"},{"_key":"0207caea65e4","_type":"block","children":[{"_key":"26f907a88b0f","_type":"span","marks":[],"text":"“I said, ‘Go on, you give it a try.’ They pressed the little star button in the Ailo app and watched as it picked up everything — curtains, carpet, windows, the condition of each. They were amazed with what it picked up and how it worked.”"}],"markDefs":[],"style":"normal"},{"_key":"aff588df89ba","_type":"block","children":[{"_key":"d293cba2650b","_type":"span","marks":[],"text":"It was a defining moment. The technology didn’t just help her team move faster – it delivered immediate, visible value to her clients. And that helped reinforce the agency’s $150/year advanced technology fee without hesitation."}],"markDefs":[],"style":"normal"},{"_key":"c321f0725892","_type":"block","children":[{"_key":"fbc1c2e7e5bf","_type":"span","marks":[],"text":"“We didn’t have to justify our fees,” Katelyn said. “They could see exactly what they were paying for.”"}],"markDefs":[],"style":"normal"},{"_key":"133293ebb8bf","_type":"testimonial","author":"Katelyn Beard, co-owner and Senior Property Manager at Ray White Mittagong","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-5c33851ddb7e99898ab9e65cf9ff47b16e940a79-509x363-png","_type":"reference"}},"quote":[{"_key":"77e45a97e3eb","_type":"block","children":[{"_key":"a7e98e3fb625","_type":"span","marks":[],"text":"The 360 degree experience gives our clients so much visibility – they can essentially walk through their home even if they are living overseas. They can see that nothing has been missed."}],"markDefs":[],"style":"normal"}]},{"_key":"12351e931a3a","_type":"block","children":[{"_key":"837cb616618e","_type":"span","marks":[],"text":"That kind of visibility also supports her team’s philosophy of personalised service."}],"markDefs":[],"style":"normal"},{"_key":"c60ed3afba09","_type":"block","children":[{"_key":"e39d20cf46b4","_type":"span","marks":[],"text":"“We don’t look at our portfolio as a whole. We look at individual property owners,” she said."}],"markDefs":[],"style":"normal"},{"_key":"58ab8abcafab","_type":"block","children":[{"_key":"1f49ad3f67d7","_type":"span","marks":[],"text":"Some investors want hands-on detail. Others prefer simple summaries. With AI-generated reports to speed things up and immersive 360 walkthroughs so investors can see, Katelyn’s team can offer both without doubling their workload."}],"markDefs":[],"style":"normal"},{"_key":"95bb34381206","_type":"block","children":[{"_key":"49b4024c3e00","_type":"span","marks":[],"text":"As a result, they’re now reviewing how inspection services are packaged and priced, with the goal of aligning technology use to investor expectations."}],"markDefs":[],"style":"normal"},{"_key":"a2bec4795525","_type":"block","children":[{"_key":"c2b813ed9848","_type":"span","marks":["strong"],"text":"Scalable, repeatable, and ready for growth"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"362b597ebfef","_type":"block","children":[{"_key":"fe872ca7df26","_type":"span","marks":[],"text":"For Katelyn, the most valuable part of the shift has been reclaiming time without compromising the quality of service."}],"markDefs":[],"style":"normal"},{"_key":"46dd0e0a3764","_type":"testimonial","author":"Katelyn Beard, co-owner and Senior Property Manager at Ray White Mittagong","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-5c33851ddb7e99898ab9e65cf9ff47b16e940a79-509x363-png","_type":"reference"}},"quote":[{"_key":"3117f0f384e6","_type":"block","children":[{"_key":"0afe57f5d450","_type":"span","marks":[],"text":"Growth is hard to predict, but I always want to be ahead of it. 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It wasn’t for lack of effort; legacy systems simply weren’t designed with transparency in mind, and the patchwork of add-ons and plug-ins meant to bridge the gap often made things worse."}],"markDefs":[],"style":"normal"},{"_key":"df3ca81f68fb","_type":"block","children":[{"_key":"ced101d38424","_type":"span","marks":[],"text":"Today, Ailo is changing that. With transparency built into the platform from the ground up, agencies of all sizes can now genuinely deliver on that promise. The result? 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Australian property managers have witnessed a remarkable transformation from paper-based chaos to streamlined digital operations that actually work."}],"markDefs":[],"style":"normal"},{"_key":"ab87798b0fc5","_type":"block","children":[{"_key":"9b3c68c91b31","_type":"span","marks":[],"text":"Modern property management systems have revolutionised how agencies operate across Australia, turning what used to be reactive firefighting into proactive, professional service delivery. These platforms serve multiple critical purposes that go far beyond simple record-keeping."}],"markDefs":[],"style":"normal"},{"_key":"7d45826cfc94","_type":"block","children":[{"_key":"5ea7e5649e9d","_type":"span","marks":[],"text":"\n"},{"_key":"72c602603445","_type":"span","marks":["strong"],"text":"What is a property management system?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"367e54358fe8","_type":"block","children":[{"_key":"0658eaf522fb","_type":"span","marks":[],"text":"A property management system is a comprehensive digital platform designed specifically to handle the complex workflows of Australian property management agencies."}],"markDefs":[],"style":"normal"},{"_key":"3ca071538d55","_type":"block","children":[{"_key":"f9affe87ff6c","_type":"span","marks":[],"text":"Think of it as the central nervous system for your agency. It connects rent collection, maintenance coordination, owner communication, compliance reporting, and team collaboration into a single, intelligent workflow."}],"markDefs":[],"style":"normal"},{"_key":"d847f81eceea","_type":"block","children":[{"_key":"94c2d0da5392","_type":"span","marks":[],"text":"The best systems don't just store information—they actively help you manage relationships, automate routine tasks, and provide the data you need to prove your value to property owners."}],"markDefs":[],"style":"normal"},{"_key":"7145b13596ca","_type":"block","children":[{"_key":"e5ea8cceb06e","_type":"span","marks":[],"text":"\n"},{"_key":"bca8b9a3616a","_type":"span","marks":["strong"],"text":"The primary purposes of property management systems"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"8de77a241ed8","_type":"block","children":[{"_key":"0a23e375a103","_type":"span","marks":["strong"],"text":"Centralising property operations"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"33fff11dc597","_type":"block","children":[{"_key":"05c61b6779f1","_type":"span","marks":[],"text":"The most fundamental purpose is creating a single source of truth for all property data. No more hunting through emails, checking multiple spreadsheets, or wondering if your team has the latest information."}],"markDefs":[],"style":"normal"},{"_key":"879784a201cc","_type":"block","children":[{"_key":"a1c820023d24","_type":"span","marks":[],"text":"When everything lives in one place, your entire team can access real-time updates instantly. 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Even the fact that you can customise, it is fantastic,\" explains Dina Alexiou, Property Manager at Ray White Brighton Le Sands."}],"markDefs":[{"_key":"37daa98965ec","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"4KM2k3JFfyl9B3rVqFVXb0","_type":"reference"}}],"style":"normal"},{"_key":"9d3746959ac1","_type":"block","children":[{"_key":"97be904e39e6","_type":"span","marks":["strong"],"text":"Automating routine tasks"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"dccc51d01879","_type":"block","children":[{"_key":"bcaa755f9210","_type":"span","marks":[],"text":"Property management involves countless repetitive tasks that eat up valuable time. Modern systems excel at automating these workflows, freeing up your team to focus on relationship building and strategic activities."}],"markDefs":[],"style":"normal"},{"_key":"6b77b4c0a6d1","_type":"block","children":[{"_key":"c6cf5126157f","_type":"span","marks":[],"text":"Rent collection becomes seamless with automated payment processing and arrears management. Maintenance scheduling flows naturally from inspection reports to contractor coordination. 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But behind every renter who leaves is a wave of hidden costs — vacancy loss, marketing spend, admin hours, and team burnout."}],"markDefs":[{"_key":"9fd3e504def2","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/how-to-retain-property-managers","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"7934570084a3","_type":"block","children":[{"_key":"54a510333422","_type":"span","marks":[],"text":"The good news? A high retention rate doesn’t just cut costs. It builds stability, strengthens client relationships, and creates better outcomes for everyone involved — your agency, your property owners, and your renters."}],"markDefs":[],"style":"normal"},{"_key":"e42e32a35469","_type":"block","children":[{"_key":"f5f9086b9b9a","_type":"span","marks":[],"text":"In this guide, we’ll unpack why renter retention matters, what a strong retention rate looks like, and how to build a strategy that makes staying the obvious choice for quality renters."}],"markDefs":[],"style":"normal"},{"_key":"7e095b016137","_type":"block","children":[{"_key":"3e5b30e4bf16","_type":"span","marks":["strong"],"text":"What is tenant retention in property management?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6bceb547ca6e","_type":"block","children":[{"_key":"029f76cb4dc7","_type":"span","marks":[],"text":"Renter retention refers to how many renters choose to "},{"_key":"57ed3a19e271","_type":"span","marks":["781a8266d856"],"text":"renew their leases"},{"_key":"70454a0e505b","_type":"span","marks":[],"text":" and continue living in the same property. It’s calculated with a simple formula:"}],"markDefs":[{"_key":"781a8266d856","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/the-great-debate-fixedterm-versus-periodic-leases","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"c612990ae33c","_type":"block","children":[{"_key":"7b067d26ea51","_type":"span","marks":["strong"],"text":"(Number of lease renewals ÷ Total number of renters) × 100"}],"markDefs":[],"style":"normal"},{"_key":"b633875def4c","_type":"block","children":[{"_key":"e614b83c987b","_type":"span","marks":[],"text":"But behind that formula lies something bigger — stronger relationships, lower costs, and better business outcomes."}],"markDefs":[],"style":"normal"},{"_key":"c4637a3b840d","_type":"block","children":[{"_key":"a4edaa60bcb4","_type":"span","marks":[],"text":"The numbers tell a compelling story. Consider two agencies managing 50 properties each. Agency A maintains 80% retention while Agency B struggles at 60%. 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That's double the advertising costs, double the vacancy periods, and double the administrative headaches."}],"markDefs":[],"style":"normal"},{"_key":"d2fc6b6a89e4","_type":"block","children":[{"_key":"96ec5813f0c6","_type":"span","marks":[],"text":"Smart property managers have realised that retention isn't just about avoiding turnover—it's about building sustainable, profitable relationships that benefit everyone involved."}],"markDefs":[],"style":"normal"},{"_key":"50093602b2c6","_type":"block","children":[{"_key":"ab03f1d70f70","_type":"span","marks":["strong"],"text":"The real cost of tenant turnover in Australia"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"02484536db40","_type":"block","children":[{"_key":"1ce4125eb96e","_type":"span","marks":["strong"],"text":"The hidden cost of churn"}],"markDefs":[],"style":"normal"},{"_key":"99462bd79dd0","_type":"block","children":[{"_key":"1921e6643c74","_type":"span","marks":[],"text":"We all know the obvious costs when a renter leaves: advertising, leasing fees, property maintenance, and those dreaded vacancy periods. 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The numbers speak for themselves — but so does the impact on your team's capacity and investor relationships."}],"markDefs":[{"_key":"43d7d019d66b","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/eureka-how-to-hold-onto-your-gold-standard-tenants","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"a0ddfeb6f23a","_type":"block","children":[{"_key":"24599d26844f","_type":"span","marks":["strong"],"text":"The win-win-win of great retention"}],"markDefs":[],"style":"normal"},{"_key":"52a0c815e188","_type":"block","children":[{"_key":"60911f954d31","_type":"span","marks":["strong"],"text":"For property managers: more time, more trust, more growth"}],"markDefs":[],"style":"normal"},{"_key":"cc999dede7ff","_type":"block","children":[{"_key":"2db71d238f29","_type":"span","marks":[],"text":"When your agency keeps great renters, your team can finally focus on high-impact work — not scrambling to fill vacancies."}],"markDefs":[],"style":"normal"},{"_key":"9f7007c65043","_type":"block","children":[{"_key":"204c52b96685","_type":"span","marks":[],"text":"You spend less time on paperwork and more time building client relationships, optimising portfolios, and "},{"_key":"81e401a35836","_type":"span","marks":["23965909e69f"],"text":"exploring growth opportunities"},{"_key":"7456a92c74df","_type":"span","marks":[],"text":". Retention lifts the mental load across your team and helps create a more stable, productive work environment."}],"markDefs":[{"_key":"23965909e69f","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/finally-the-secret-sauce-to-rent-roll-growth","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"a5deab5cbd7d","_type":"block","children":[{"_key":"47ddc582246b","_type":"span","marks":["strong"],"text":"For investors: predictable income, lower risk"}],"markDefs":[],"style":"normal"},{"_key":"0a5dac29c359","_type":"block","children":[{"_key":"d09bfc8eced0","_type":"span","marks":[],"text":"Renter turnover is one of the biggest threats to investor returns. Every vacant day chips away at their income and confidence. But when retention is high, rental income becomes more consistent — and property owners feel more secure. That stability often leads to deeper trust and a willingness to expand portfolios under your management."}],"markDefs":[],"style":"normal"},{"_key":"141b1a94dae8","_type":"block","children":[{"_key":"d68d05612c1a","_type":"span","marks":["strong"],"text":"For renters: a better living experience"}],"markDefs":[],"style":"normal"},{"_key":"0cba97285102","_type":"block","children":[{"_key":"ab7fb0039cde","_type":"span","marks":[],"text":"Stable housing isn’t just good business — it’s good for people. When renters stay, they get to settle into a home, build routines, form community ties, and feel respected. Renter retention isn’t about locking people in. It’s about creating an experience so positive that they genuinely want to stay."}],"markDefs":[],"style":"normal"},{"_key":"99ee7619f3ae","_type":"block","children":[{"_key":"d2388a0d0633","_type":"span","marks":["strong"],"text":"What good retention rates look like"}],"markDefs":[],"style":"normal"},{"_key":"3711d7ebdc3b","_type":"block","children":[{"_key":"b70db80dbf4a","_type":"span","marks":[],"text":"Retention benchmarks vary across property types and regions. Generally, retention rates above 75% indicate solid performance, while anything over 85% suggests exceptional tenant satisfaction."}],"markDefs":[],"style":"normal"},{"_key":"3cb0167c48e9","_type":"block","children":[{"_key":"448fa2225bc4","_type":"span","marks":[],"text":"Regional markets often enjoy higher retention rates due to limited rental stock and stronger community ties. Metropolitan areas face more competition but also offer greater opportunities for value-added services that encourage renewals."}],"markDefs":[],"style":"normal"},{"_key":"883c9b5ee6d5","_type":"block","children":[{"_key":"05da7170e1a6","_type":"span","marks":["strong"],"text":"Proven ways to boost renter retention"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f713275787d6","_type":"block","children":[{"_key":"645843ce678c","_type":"span","marks":["strong"],"text":"1. Master the maintenance game"}],"markDefs":[],"style":"normal"},{"_key":"2f1d70db476b","_type":"block","children":[{"_key":"ee038e783b84","_type":"span","marks":[],"text":"Response times have become the new battleground for renter satisfaction. What used to be acceptable—getting back to renters within a few days—now feels sluggish in our instant-communication world."}],"markDefs":[],"style":"normal"},{"_key":"b3313e3063f4","_type":"block","children":[{"_key":"fc82b30fcb49","_type":"span","marks":[],"text":"Fast, proactive, transparent responses to maintenance requests show you care — not just about the property, but about the people living in it. Pro tip: Use smart property management tech to automate inspections, track work orders, and communicate clearly with renters every step of the way."}],"markDefs":[],"style":"normal"},{"_key":"6c68068d7da4","_type":"block","children":[{"_key":"fbef861b048e","_type":"span","marks":["strong"],"text":"2. Communication like a human"}],"markDefs":[],"style":"normal"},{"_key":"be0486531777","_type":"block","children":[{"_key":"19710544aa6e","_type":"span","marks":["aa6a173b8faa"],"text":"Regular check-ins"},{"_key":"6bc53ad6b6f9","_type":"span","marks":[],"text":" don't need to feel intrusive. A simple message asking if everything's running smoothly shows renters they're valued"}],"markDefs":[{"_key":"aa6a173b8faa","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/property-management-communication","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"97514086961a","_type":"block","children":[{"_key":"63a8673137d9","_type":"span","marks":[],"text":"Quick check-ins, friendly updates, and follow-through on promises all help build trust."}],"markDefs":[],"style":"normal"},{"_key":"16879bd7698d","_type":"block","children":[{"_key":"db008880b86e","_type":"span","marks":[],"text":"Give renters options in how they want to connect (e.g. messaging, email, phone), and be consistent in your tone. The goal? Make them feel heard, not handled."}],"markDefs":[],"style":"normal"},{"_key":"6b27198f5688","_type":"block","children":[{"_key":"0b717f99e572","_type":"span","marks":["strong"],"text":"3. Personalise renewal incentives"}],"markDefs":[],"style":"normal"},{"_key":"a9a3e9a933d9","_type":"block","children":[{"_key":"83965341e773","_type":"span","marks":[],"text":"Renewal incentives need to make financial sense for your business while providing genuine value to renters. A fresh coat of paint, updated fixtures, or minor appliances can cost less than finding new renters while significantly improving satisfaction."}],"markDefs":[],"style":"normal"},{"_key":"1e095db599da","_type":"block","children":[{"_key":"3f290b491c31","_type":"span","marks":[],"text":"Tailor your approach to the individual. A young couple might value energy-efficient upgrades; a remote worker might appreciate faster internet."}],"markDefs":[],"style":"normal"},{"_key":"63506167e662","_type":"block","children":[{"_key":"74edd763b5f5","_type":"span","marks":["strong"],"text":"4. Act on renter feedback"}],"markDefs":[],"style":"normal"},{"_key":"87a906193da6","_type":"block","children":[{"_key":"f20a9c128e87","_type":"span","marks":[],"text":"Use quick surveys to understand what your renters care about most. Then act on the results.If maintenance response times are a pain point, fix it. If renters love a particular team member’s communication style, replicate it across the team. This insight also helps you spot potential exits early — giving you a chance to turn things around before it's too late."}],"markDefs":[],"style":"normal"},{"_key":"aaff9824de4a","_type":"block","children":[{"_key":"b1aaeb9ce61b","_type":"span","marks":["strong"],"text":"Create systems that scale"}],"markDefs":[],"style":"normal"},{"_key":"3003137ac3f7","_type":"block","children":[{"_key":"ccfc2b07f1d3","_type":"span","marks":[],"text":"Document your key processes for onboarding, communication, inspections, renewals, and complaints. Make sure every renter receives the same level of care, no matter who on your team they deal with. Platforms like Ailo can help you scale personalised service without losing that human touch."}],"markDefs":[],"style":"normal"},{"_key":"3c8429fa1c7e","_type":"block","children":[{"_key":"2daf18bd4015","_type":"span","marks":["strong"],"text":"Measuring success and staying on track"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4008a234f1ce","_type":"block","children":[{"_key":"a43d7bc1e836","_type":"span","marks":["strong"],"text":"Key metrics beyond retention rates"}],"markDefs":[],"style":"normal"},{"_key":"77d313428021","_type":"block","children":[{"_key":"7643567f089d","_type":"span","marks":[],"text":"While retention rates provide a useful headline figure, dig deeper to understand the full picture. Net Promoter Score (NPS) surveys reveal how likely renters are to recommend your services, while average tenancy length indicates the quality of your long-term relationships."}],"markDefs":[],"style":"normal"},{"_key":"2c2ca6ec1a6e","_type":"block","children":[{"_key":"665c4522d1f1","_type":"span","marks":[],"text":"Cost per acquisition versus retention investment helps justify your retention efforts financially. When you can demonstrate that spending $200 on renter satisfaction saves $1,500 in turnover costs, the business case becomes clear."}],"markDefs":[],"style":"normal"},{"_key":"c012b0a3e764","_type":"block","children":[{"_key":"e9d6ecd9984a","_type":"span","marks":["strong"],"text":"When to adjust your approach"}],"markDefs":[],"style":"normal"},{"_key":"a22eae23425b","_type":"block","children":[{"_key":"57184e7b3f2a","_type":"span","marks":[],"text":"Even strong retention strategies can go stale. Watch for:"}],"markDefs":[],"style":"normal"},{"_key":"ba2891e02610","_type":"block","children":[{"_key":"7a9217e80ca6","_type":"span","marks":[],"text":"Changes in renter expectations (e.g. faster response times, digital-first service)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"336517fa8b23","_type":"block","children":[{"_key":"0da11c8372ff","_type":"span","marks":[],"text":"Seasonal turnover trends (e.g. uni students leaving mid-year)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"a215c54aa69c","_type":"block","children":[{"_key":"f31b89af55eb","_type":"span","marks":[],"text":"Internal team changes that affect consistency"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"5c94a2d670bc","_type":"block","children":[{"_key":"a2e983cab32e","_type":"span","marks":[],"text":"For example, seasonal patterns affect different markets in different ways. University towns see natural turnover at semester breaks, while family-oriented suburbs might experience more movement during school holidays."}],"markDefs":[],"style":"normal"},{"_key":"e6068d3ad018","_type":"block","children":[{"_key":"0da096a6404b","_type":"span","marks":[],"text":"Changing renter expectations require ongoing attention.. Stay connected to broader trends in customer service and technology adoption."}],"markDefs":[],"style":"normal"},{"_key":"a33cfcdbc151","_type":"block","children":[{"_key":"af52ec330fb9","_type":"span","marks":["strong"],"text":"Retention is the foundation of sustainable growth"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c4f5134b1ace","_type":"block","children":[{"_key":"1bf8dd718353","_type":"span","marks":[],"text":"Renter retention isn’t just a “nice to have.” It’s a competitive advantage, a revenue driver, and a relationship builder — all rolled into one. When your renters are happy, your property owners are confident, and your team can focus on value-adding activities rather than constant firefighting."}],"markDefs":[],"style":"normal"},{"_key":"dffaa3616ba5","_type":"block","children":[{"_key":"114c1126d479","_type":"span","marks":[],"text":"The most successful property managers understand that retention starts with genuine care for the renter experience. It's not about manipulation or short-term fixes, but about creating an environment where great renters naturally want to stay."}],"markDefs":[],"style":"normal"},{"_key":"1b2dba6847d3","_type":"block","children":[{"_key":"e7621cfcaf3d","_type":"span","marks":[],"text":"Start with one small improvement—perhaps faster maintenance response times or more regular communication—and build from there. The compound effect of small, consistent improvements in renter satisfaction will transform your business over time."}],"markDefs":[],"style":"normal"},{"_key":"f6f0008cf0ce","_type":"block","children":[{"_key":"c19eb1cd7576","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"50e5046e50ab","_type":"block","children":[{"_key":"bd10e3770edb","_type":"span","marks":["strong"],"text":"What's considered a good tenant retention rate for Australian property managers?"}],"markDefs":[],"style":"normal"},{"_key":"4f3308080f04","_type":"block","children":[{"_key":"014e6da98795","_type":"span","marks":[],"text":"Retention rates above 75% indicate solid performance, while anything over 85% suggests exceptional tenant satisfaction. Regional markets often see higher rates due to limited rental stock, while metropolitan areas face more competition but offer greater opportunities for value-added services."}],"markDefs":[],"style":"normal"},{"_key":"74f6855b2c28","_type":"block","children":[{"_key":"28c82ec8ae68","_type":"span","marks":["strong"],"text":"How much does it actually cost to replace a tenant versus keeping one?"}],"markDefs":[],"style":"normal"},{"_key":"d8c78850df7d","_type":"block","children":[{"_key":"8e60ad5ccb3e","_type":"span","marks":[],"text":"Industry research suggests retaining a renter costs 50-75% less than finding a new one. Beyond advertising and vacancy periods, hidden costs include your team's time on viewings, applications, reference checks, and administrative work for new lease setups."}],"markDefs":[],"style":"normal"},{"_key":"cead7be16af1","_type":"block","children":[{"_key":"971489f2951b","_type":"span","marks":["strong"],"text":"What's the most effective way to identify tenants who might not renew?"}],"markDefs":[],"style":"normal"},{"_key":"4bd75cd7fbfc","_type":"block","children":[{"_key":"fbeabbcdc0d1","_type":"span","marks":[],"text":"Watch for multiple maintenance requests, expressed dissatisfaction during inspections, or delayed rent payments. Simple satisfaction surveys and regular check-ins help identify concerns early, giving you time to address issues before they become deal-breakers."}],"markDefs":[],"style":"normal"},{"_key":"99d638153ef4","_type":"block","children":[{"_key":"69d761fbb9fb","_type":"span","marks":["strong"],"text":"How often should property managers communicate with tenants to improve retention?"}],"markDefs":[],"style":"normal"},{"_key":"4a4ad0a2b35d","_type":"block","children":[{"_key":"0ebe4b67fba7","_type":"span","marks":[],"text":"Enough to show you care, but not so much it feels intrusive. A friendly check-in every few months can go a long way."}],"markDefs":[],"style":"normal"},{"_key":"eb13cc801f66","_type":"block","children":[{"_key":"3239be41b29e","_type":"span","marks":["strong"],"text":"What renewal incentives actually work without hurting profit margins?"}],"markDefs":[],"style":"normal"},{"_key":"54820f49b8d8","_type":"block","children":[{"_key":"ca6948adab7f","_type":"span","marks":[],"text":"The best incentives are both personal and practical. Think: cosmetic upgrades, rent discounts, or amenities aligned to lifestyle. Always weigh the cost against the value of keeping a great renter."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-ea9d76fe463c36d7110bbb711aa68e537661276c-1354x173-svg","_type":"reference"}},"date":"2025-05-04","excerpt":"Learn what renter retention means and discover proven strategies to keep quality renters longer, reduce vacancy costs, and boost your agency's profitability. Start today.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"2997ac04b0f7","_ref":"0a363fb8-c2cc-4a89-abf5-97bfd977ea3d","_type":"relatedItem"},{"_key":"cdf26da2619f","_ref":"7c0f91e1-6884-431c-85ca-1b5be11d2d86","_type":"relatedItem"},{"_key":"4bce31081b3e","_ref":"25231097-e810-48b5-a1d7-cf2dbfa38f96","_type":"relatedItem"}]},"slug":"blog/what-is-tenant-retention","title":"What is tenant retention?","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-06-17T09:58:00Z","_id":"96099bf8-39c7-46f0-a271-283ccdd47ced","_type":"post","_updatedAt":"2025-08-04T22:26:14Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"8bec9aa3b2f2","_type":"block","children":[{"_key":"b217f60de5ef","_type":"span","marks":[],"text":"Here's something that might surprise you: most Australian property investors are leaving thousands of dollars on the table every year. Not through poor investment choices or market timing, but by overlooking a powerful tax strategies available to them."}],"markDefs":[],"style":"normal"},{"_key":"a631f6bcf5d4","_type":"block","children":[{"_key":"0955b2d2f7a5","_type":"span","marks":[],"text":"Tax depreciation remains one of the "},{"_key":"f40980f795c3","_type":"span","marks":["e6bec5779041"],"text":"most underutilised tools"},{"_key":"e4a3e217e78d","_type":"span","marks":[],"text":" in the Australian property investor's toolkit. Yet it's also one of the most straightforward ways to improve cash flow without spending an extra cent."}],"markDefs":[{"_key":"e6bec5779041","_type":"linkV2","blank":true,"externalLink":"https://www.hrblock.com.au/tax-academy/property-tax-depreciation","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"e9af6cd09877","_type":"block","children":[{"_key":"05c7f3069449","_type":"span","marks":[],"text":"If you're managing properties for investors who aren't maximising their depreciation claims, you're missing a golden opportunity to add serious value to your service offering."}],"markDefs":[],"style":"normal"},{"_key":"e9d48edabbcf","_type":"block","children":[{"_key":"18b2fb6a5ad3","_type":"span","marks":["strong"],"text":"What is tax depreciation?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"fb6c41fdcfeb","_type":"block","children":[{"_key":"2a2be8ad4657","_type":"span","marks":[],"text":"Think of tax depreciation as the Australian Tax Office's way of acknowledging that everything wears out eventually. Your investor clients can claim deductions for the natural wear and tear of their investment properties and assets over time."}],"markDefs":[],"style":"normal"},{"_key":"7380ebaffff4","_type":"block","children":[{"_key":"94ff00995454","_type":"span","marks":[],"text":"The beauty? It's a non-cash deduction that can significantly reduce taxable income and improve cash flow without any additional out-of-pocket expenses."}],"markDefs":[],"style":"normal"},{"_key":"21d54330c867","_type":"block","children":[{"_key":"e17613ec3bbb","_type":"span","marks":[],"text":"But here's where it gets interesting for property managers. Understanding depreciation inside and out positions you as more than just a rent collector – you become a trusted partner who helps clients make more informed decisions."}],"markDefs":[],"style":"normal"},{"_key":"21fc48141c91","_type":"block","children":[{"_key":"3904d65857b1","_type":"span","marks":["strong"],"text":"The two types of depreciation every property manager should know"}],"markDefs":[],"style":"normal"},{"_key":"07d6f358bca1","_type":"block","children":[{"_key":"d88a9ebc2cf1","_type":"span","marks":["strong"],"text":"Capital Works (Division 43)"},{"_key":"03792a90b9dd","_type":"span","marks":[],"text":" covers the bones of the building – walls, floors, roofs, and other structural elements. Think of it as the stuff you can't pick up and walk away with."}],"markDefs":[],"style":"normal"},{"_key":"bf954fe2c6be","_type":"block","children":[{"_key":"4cbb601835ea","_type":"span","marks":["strong"],"text":"Plant & Equipment (Division 40)"},{"_key":"5d7c7a3ba8f6","_type":"span","marks":[],"text":" includes everything else: carpets, appliances, blinds, air conditioning units, and furniture. These are the removable assets that make a property liveable and rentable."}],"markDefs":[],"style":"normal"},{"_key":"95e36b23e042","_type":"block","children":[{"_key":"c142b295b781","_type":"span","marks":[],"text":"The distinction matters because each category has different rules, different rates, and different opportunities for your investor clients."}],"markDefs":[],"style":"normal"},{"_key":"daec3aac034d","_type":"block","children":[{"_key":"07e1642cfecb","_type":"span","marks":["strong"],"text":"How tax depreciation is calculated in Australia"}],"markDefs":[],"style":"normal"},{"_key":"b4828c4451fc","_type":"block","children":[{"_key":"a84e898b0a92","_type":"span","marks":[],"text":"The ATO offers two methods for calculating depreciation, and choosing the right one can make a substantial difference to your clients' tax outcomes."}],"markDefs":[],"style":"normal"},{"_key":"09e7fe90aa0b","_type":"block","children":[{"_key":"af1294a63c67","_type":"span","marks":["strong"],"text":"Prime cost method (straight-line)"}],"markDefs":[],"style":"normal"},{"_key":"ff86434923dc","_type":"block","children":[{"_key":"d334733dd069","_type":"span","marks":[],"text":"This method spreads deductions evenly across an asset's effective life. The formula is refreshingly simple: Asset Cost × (Days Owned ÷ 365) × (100% ÷ Effective Life)."}],"markDefs":[],"style":"normal"},{"_key":"7cc57e3d670c","_type":"block","children":[{"_key":"5b851c2a7f87","_type":"span","marks":[],"text":"This method is often chosen by longer-term investors who value predictable, consistent deductions year after year. Think of it as the steady-as-she-goes approach to tax planning."}],"markDefs":[],"style":"normal"},{"_key":"8aa33eb6239b","_type":"block","children":[{"_key":"a5e9fef3cbf7","_type":"span","marks":["strong"],"text":"Diminishing value method"}],"markDefs":[],"style":"normal"},{"_key":"04e5944c827b","_type":"block","children":[{"_key":"9b41cb96f072","_type":"span","marks":[],"text":"This front-loads the deductions, delivering higher claims in the earlier years of ownership. The formula: Base Value × (Days Owned ÷ 365) × (200% ÷ Effective Life)."}],"markDefs":[],"style":"normal"},{"_key":"404e2a2ad3f9","_type":"block","children":[{"_key":"56063ee642ea","_type":"span","marks":[],"text":"It's ideal for investors who want to maximise their tax benefits upfront, particularly those planning shorter-term holds or expecting higher tax rates in the near future."}],"markDefs":[],"style":"normal"},{"_key":"d1201bd1ca25","_type":"block","children":[{"_key":"cc0d2377ad8d","_type":"span","marks":["strong"],"text":"Why professional tax depreciation schedules matter"}],"markDefs":[],"style":"normal"},{"_key":"7ebf8a66f908","_type":"block","children":[{"_key":"83f99d419c32","_type":"span","marks":[],"text":"A tax depreciation schedule is essentially a comprehensive audit of every depreciable item in an investment property. It's prepared by qualified quantity surveyors who know exactly what the ATO will and won't accept."}],"markDefs":[],"style":"normal"},{"_key":"2fb49ddc194c","_type":"block","children":[{"_key":"47f4087c62e9","_type":"span","marks":[],"text":"Quantity surveyors are specifically recognised by the ATO as qualified to estimate construction costs and asset values. Their reports carry weight that a DIY approach simply can't match."}],"markDefs":[],"style":"normal"},{"_key":"c982d81ca221","_type":"block","children":[{"_key":"d4c89bd57314","_type":"span","marks":[],"text":"Even better, a properly prepared schedule remains valid for 40 years (with updates needed only for renovations or major improvements). 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This creates opportunities for strategic timing of purchases and replacements."}],"markDefs":[],"style":"normal"},{"_key":"df335b9a8cf8","_type":"block","children":[{"_key":"971beacf9e3a","_type":"span","marks":[],"text":"Small businesses can pool assets under $1,000 for accelerated depreciation, which can be particularly valuable for investors with property-related businesses."}],"markDefs":[],"style":"normal"},{"_key":"b66647b952f5","_type":"block","children":[{"_key":"b1a891006ef4","_type":"span","marks":["strong"],"text":"Mixed-use considerations"}],"markDefs":[],"style":"normal"},{"_key":"7c6ed8edc0f4","_type":"block","children":[{"_key":"9ea1ef380531","_type":"span","marks":[],"text":"When properties serve dual purposes, depreciation claims must be apportioned based on the income-producing percentage. 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By understanding how it works and guiding your clients through what to expect from the process, you're delivering value that extends far beyond traditional property management services."}],"markDefs":[],"style":"normal"},{"_key":"0ff448d26afe","_type":"block","children":[{"_key":"1e2ec1b440c1","_type":"span","marks":[],"text":"The investors who work with property managers who understand depreciation don't just get better service – they stay more informed and make better decisions. 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Many of the trusted quantity surveyors in Australia, including "},{"_key":"c1a4d7f60b02","_type":"span","marks":["bf48031dfcd3"],"text":"BMT"},{"_key":"7b8e76905d79","_type":"span","marks":[],"text":" have a number of helpful resources on their websites too."}],"markDefs":[{"_key":"bf48031dfcd3","_type":"linkV2","blank":true,"externalLink":"https://www.bmtqs.com.au/","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"f40350aad9a3","_type":"block","children":[{"_key":"38b36bb293b2","_type":"span","marks":["strong"],"text":"Should I recommend quantity surveyors to my investor clients?"}],"markDefs":[],"style":"normal"},{"_key":"300045f834d0","_type":"block","children":[{"_key":"efe90d32daa4","_type":"span","marks":[],"text":"You can point clients toward ATO-recognised quantity surveyors who have a strong track record. These professionals typically create depreciation schedules that pay for themselves through increased deductions. Stick to making referrals — not offering tax advice — and provide a vetted list of experts when clients ask."}],"markDefs":[],"style":"normal"},{"_key":"590297ef3c96","_type":"block","children":[{"_key":"a2d718fe82c9","_type":"span","marks":["strong"],"text":"Can my investor clients claim depreciation on properties built before 1987?"}],"markDefs":[],"style":"normal"},{"_key":"7ce31754f486","_type":"block","children":[{"_key":"29a854fb760e","_type":"span","marks":[],"text":"Possibly. While the building structure isn't depreciable, plant and equipment from renovations, improvements, or replacements since construction often are. Even older properties can deliver substantial depreciation benefits. 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A modern platform like Ailo connects communication, payments, maintenance, and workflows in one place. That means fewer tools, fewer errors, and more time for the work that matters."}],"markDefs":[],"style":"normal"},{"_key":"d43936c1e37c","_type":"block","children":[{"_key":"bddac54fd388","_type":"span","marks":["strong"],"text":"How long does it take to migrate from a legacy property management system to a new one?"}],"markDefs":[],"style":"normal"},{"_key":"c78009c7fcfc","_type":"block","children":[{"_key":"2faedf3cb0f0","_type":"span","marks":[],"text":"For the Ailo platform, migration timelines typically range from 2-6 weeks depending on your portfolio size and data complexity. Ailo offers hands-on support to manage data transfers, document imports, and team training."}],"markDefs":[],"style":"normal"},{"_key":"49382a86abe6","_type":"block","children":[{"_key":"7ab4e997e093","_type":"span","marks":["strong"],"text":"Will my team need training to use a new system?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"8f78d6a157c2","_type":"block","children":[{"_key":"0d3575cd3c2b","_type":"span","marks":[],"text":"Yes — but it’s designed to be intuitive in Ailo. Ailo includes step-by-step onboarding, live training, and a dedicated support team. Most agencies find their team adapts quickly — and loves not being tied to inboxes, spreadsheets, or clunky workarounds."}],"markDefs":[],"style":"normal"},{"_key":"9889cc53d956","_type":"block","children":[{"_key":"fe58800e205d","_type":"span","marks":["strong"],"text":"What happens to my data if I need to switch property management systems later?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"9107a87746f2","_type":"block","children":[{"_key":"4775d2912135","_type":"span","marks":[],"text":"Reputable systems offer export tools and migration support. Always check data portability policies before committing to a platform."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-be21eadbb1b750a7994bad4d53082d35050e9b36-1024x1024-webp","_type":"reference"}},"date":"2025-04-14","excerpt":"Learn how modern property management systems streamline rent collection, maintenance, communication, and compliance. Discover what to look for — and how Ailo compares.","name":null,"previewVisual":null,"related":null,"slug":"blog/what-is-a-property-management-system","title":"What is a property management system?","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-08-15T22:25:51Z","_id":"3c0b7b57-546b-4b37-8a3c-bb493ce37e71","_type":"post","_updatedAt":"2025-08-15T22:45:30Z","author":{"name":"Liz Pollock","picture":{"_type":"imageWithMetadata","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"},"changed":true}},"background":null,"content":[{"_key":"87777e0ce44e","_type":"block","children":[{"_key":"4a3b09c1acd8","_type":"span","marks":[],"text":"Some properties lease quickly. Others sit empty. The difference usually isn’t luck — or price. It’s the experience you create."}],"markDefs":[],"style":"normal"},{"_key":"36cc0ec33cd3","_type":"block","children":[{"_key":"a92c7bb6faca","_type":"span","marks":[],"text":"Today’s renters are looking for more than a place to live. They want a home that’s well cared for, a "},{"_key":"ab0f2bf9d995","_type":"span","marks":["a36e91d34c2a"],"text":"property manager"},{"_key":"4d4e7d2bbc38","_type":"span","marks":[],"text":" they can trust, and a smooth, stress-free experience. The most successful agencies know this — and it shows. They attract renters who pay on time, look after the property, and often stay for years."}],"markDefs":[{"_key":"a36e91d34c2a","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"f1b2904a-1b8a-453a-b6b8-b30ad1474a04","_type":"reference"}}],"style":"normal"},{"_key":"9910829f4b4e","_type":"block","children":[{"_key":"a6ae3919ccf5","_type":"span","marks":[],"text":"Here’s how they do it — and how you can, too."}],"markDefs":[],"style":"normal"},{"_key":"f299812aa4d8","_type":"block","children":[{"_key":"48bb0e2c3cfe","_type":"span","marks":["strong"],"text":"1. Set the standard from day 1"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"fdbb5843ab29","_type":"block","children":[{"_key":"f522318261c3","_type":"span","marks":["strong"],"text":"Make maintenance your competitive advantage"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"89b39ba5f753","_type":"block","children":[{"_key":"c7d61e174dd4","_type":"span","marks":[],"text":"Proactive maintenance sets exceptional properties apart from the competition. When renters walk through a property where everything works perfectly—from the tap pressure to the door handles—they immediately sense the level of care and professionalism behind the management."}],"markDefs":[],"style":"normal"},{"_key":"db61ff7e385f","_type":"block","children":[{"_key":"70e9ff622ffd","_type":"span","marks":[],"text":"But it’s not just about what they see. Renters rarely know about the systems working behind the scenes — unless you tell them. Whether it’s a pre-inspection checklist, a structured maintenance plan, or a responsive team of trusted tradies, showing renters that you take upkeep seriously helps build confidence from day one."}],"markDefs":[],"style":"normal"},{"_key":"9d79cec70787","_type":"block","children":[{"_key":"10a329304539","_type":"span","marks":[],"text":"And for "},{"_key":"343899081854","_type":"span","marks":["c11ba6f5fd1b"],"text":"owners"},{"_key":"f5b9823bdbb2","_type":"span","marks":[],"text":", that same consistency helps reduce costs, avoid emergencies, and protect the long-term value of their investment."}],"markDefs":[{"_key":"c11ba6f5fd1b","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/investors","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"e32e4244a042","_type":"block","children":[{"_key":"f70c73771ac2","_type":"span","marks":["strong"],"text":"Small upgrades that make a big difference"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"52de26a0d8da","_type":"block","children":[{"_key":"4f6150ebd295","_type":"span","marks":[],"text":"Strategic upgrades don’t always call for large budgets to make a noticeable impact. A fresh coat of paint in warm whites or gentle greys, for instance, has often been shown to create a more inviting atmosphere and broaden a property’s appeal."}],"markDefs":[],"style":"normal"},{"_key":"e4a62e6f7665","_type":"block","children":[{"_key":"3628295cc4fb","_type":"span","marks":[],"text":"Many property managers say renters respond well to practical upgrades that make day-to-day life easier — like built-in storage, energy-efficient appliances, or quality window furnishings. These small touches often signal that the property is well maintained, and can make a difference when it comes to choosing between two similar homes."}],"markDefs":[],"style":"normal"},{"_key":"1c960c71b31f","_type":"block","children":[{"_key":"ecfd7e747a35","_type":"span","marks":[],"text":"It’s also worth considering how even small adjustments can enhance a renter’s daily experience. A mirror to open up a narrow hallway, extra power points for devices, or a dedicated workspace are all examples of upgrades that can boost a property’s appeal without requiring major investment."}],"markDefs":[],"style":"normal"},{"_key":"d5ff89803753","_type":"block","children":[{"_key":"1e4e69ad356a","_type":"span","marks":["strong"],"text":"Street appeal sets the stage"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"0ae3485e4fca","_type":"block","children":[{"_key":"f8020cd064c9","_type":"span","marks":[],"text":"The journey to attracting quality renters begins at the footpath. A well-maintained garden, clean exterior surfaces, and an inviting entrance create positive expectations before renters even step inside."}],"markDefs":[],"style":"normal"},{"_key":"1207e189a340","_type":"block","children":[{"_key":"408df683e61e","_type":"span","marks":[],"text":"Simple improvements like pressure cleaning driveways, trimming overgrown vegetation, and ensuring house numbers are clearly visible make properties more memorable in a crowded market. Location advantages become more compelling when highlighted through thoughtful presentation."}],"markDefs":[],"style":"normal"},{"_key":"3b4d78ff8f7b","_type":"block","children":[{"_key":"97c2ef427343","_type":"span","marks":["strong"],"text":"2. Craft listings that convert browsers into applicants"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e492c441a8a9","_type":"block","children":[{"_key":"cea8f353b5be","_type":"span","marks":["strong"],"text":"Write descriptions that tell a story"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"343a229ae2a0","_type":"block","children":[{"_key":"b6c0c5f353b1","_type":"span","marks":[],"text":"Effective property descriptions move beyond basic feature lists to paint a picture of the lifestyle on offer. Headlines that capture attention in crowded online marketplaces often highlight the property's most compelling benefit. \"Sun-soaked terrace overlooking leafy parkland\" creates more interest than \"Two-bedroom unit with balcony.\""}],"markDefs":[],"style":"normal"},{"_key":"30d85548a230","_type":"block","children":[{"_key":"42e9df88c27f","_type":"span","marks":[],"text":"The most engaging descriptions balance comprehensive detail with easy readability. Busy renters scanning multiple listings appreciate clear information about practical matters like parking and lease terms presented in an accessible format."}],"markDefs":[],"style":"normal"},{"_key":"92ef887bbe3e","_type":"block","children":[{"_key":"db65dc6aa55f","_type":"span","marks":["strong"],"text":"Photography and presentation essentials"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"1ae9de9e97b2","_type":"block","children":[{"_key":"3733d71b76e1","_type":"span","marks":[],"text":"Professional photography represents one of the most valuable investments in rental marketing. High-quality images that showcase natural light, space flow, and key features can dramatically increase inquiry rates and help properties stand out in online searches."}],"markDefs":[],"style":"normal"},{"_key":"060896c2a3bd","_type":"block","children":[{"_key":"45520fc44bff","_type":"span","marks":[],"text":"Virtual tours have become increasingly important for renters who may be relocating from interstate or have limited time for physical inspections. These tools allow serious applicants to pre-qualify themselves while reducing unnecessary inspections."}],"markDefs":[],"style":"normal"},{"_key":"915d3597584f","_type":"block","children":[{"_key":"7f0e747e1d3a","_type":"span","marks":["strong"],"text":"Highlight what makes your property special"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"ded437e5a072","_type":"block","children":[{"_key":"52e9da2d5a29","_type":"span","marks":[],"text":"Every property has something that sets it apart — the key is knowing who it’s for and making sure they see the value. Neighbourhood amenities often prove as important as the property itself. Proximity to quality schools, public transport, cafes, and recreational facilities can be decisive factors for renters choosing between similar properties."}],"markDefs":[],"style":"normal"},{"_key":"a7e5858bc42e","_type":"block","children":[{"_key":"4fd88901f30a","_type":"span","marks":[],"text":"Transparency about policies and expectations actually improves application quality by filtering out unsuitable candidates early in the process. Clear communication about pet policies, smoking restrictions, and maintenance responsibilities attracts renters who align with these requirements."}],"markDefs":[],"style":"normal"},{"_key":"066d29c317b2","_type":"block","children":[{"_key":"62eeb8e11714","_type":"span","marks":["strong"],"text":"3. Attract renters who care like owners"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"746453558065","_type":"block","children":[{"_key":"34af84da014b","_type":"span","marks":["strong"],"text":"Build a screening process that works"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"0befcb1554da","_type":"block","children":[{"_key":"d0b563bcaf91","_type":"span","marks":[],"text":"Comprehensive renter screening protects both property owners and creates better living experiences for all parties. The most effective screening processes verify income stability, rental history, and personal references while maintaining fair and consistent standards."}],"markDefs":[],"style":"normal"},{"_key":"06f812fc4534","_type":"block","children":[{"_key":"2c3f0432d965","_type":"span","marks":[],"text":"Many property managers use the guideline that "},{"_key":"c4f8c7668a13","_type":"span","marks":["46650ba637b7"],"text":"rent should ideally represent no more than 30% of gross household income"},{"_key":"fbfea28d0d84","_type":"span","marks":[],"text":" — though this can vary depending on location and lifestyle. Previous landlord references provide insights into property care, lease compliance, and communication patterns."}],"markDefs":[{"_key":"46650ba637b7","_type":"linkV2","blank":true,"externalLink":"https://www.spaceship.com.au/learn/how-much-should-i-spend-on-rent/","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"c0ab180fe732","_type":"block","children":[{"_key":"5a874fe98a1b","_type":"span","marks":[],"text":"Credit checks can provide additional context around payment patterns — but many agencies consider the full application rather than relying on any single data point."}],"markDefs":[],"style":"normal"},{"_key":"ed2285a721fb","_type":"block","children":[{"_key":"90315b32ef57","_type":"span","marks":["strong"],"text":"Ask the right questions during inspections"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"e017b55bfb45","_type":"block","children":[{"_key":"8964b7828a78","_type":"span","marks":["efffedcdb0bd"],"text":"Property inspections"},{"_key":"b4dffe78b95c","_type":"span","marks":[],"text":" offer valuable opportunities to assess renter suitability beyond paperwork. Thoughtful questions about relocation reasons, lifestyle preferences, and future plans help identify renters likely to stay long-term."}],"markDefs":[{"_key":"efffedcdb0bd","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/property-managers/inspections","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"9be75668740c","_type":"block","children":[{"_key":"6f8aeb507294","_type":"span","marks":[],"text":"Understanding why renters are moving—whether for work, family reasons, or lifestyle changes—provides context for their housing needs and likely tenancy duration. Renters relocating for career advancement often prove more stable than those moving due to disputes or financial pressures."}],"markDefs":[],"style":"normal"},{"_key":"8726b7550e5e","_type":"block","children":[{"_key":"5482bbba8723","_type":"span","marks":["strong"],"text":"Flexible lease terms that attract quality candidates"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"476f4fdfd5c9","_type":"block","children":[{"_key":"d5c66f7f5899","_type":"span","marks":[],"text":"Adapting lease structures to different renter demographics can significantly expand the pool of quality applicants. Young professionals might prefer shorter initial terms with renewal options, while families often seek longer-term stability."}],"markDefs":[],"style":"normal"},{"_key":"19b3e3728970","_type":"block","children":[{"_key":"ecfed1f6e0ad","_type":"span","marks":[],"text":"In some cases, incentives for longer lease commitments — such as rent adjustments or minor upgrades — may encourage renter retention. Always ensure any offers comply with relevant tenancy laws in your state or territory."}],"markDefs":[],"style":"normal"},{"_key":"ff09fb06ac42","_type":"block","children":[{"_key":"1be53d8a1460","_type":"span","marks":["strong"],"text":"4. Build loyalty through small moments"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"96314f84fa31","_type":"block","children":[{"_key":"bc0abca01ec4","_type":"span","marks":["strong"],"text":"Communication that builds trust"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"b6cf85f65138","_type":"block","children":[{"_key":"a24ea586421a","_type":"span","marks":[],"text":"Responsive communication during the application process sets the tone for the entire tenancy relationship. \"We would call, we would phone tag with people telling them how many days they were behind and asking them to call us back. There's just none of that,\" explains Carmen Jackson, Property Manager at Ray White Maitland. Clear communication from the initial inspection through to lease signing helps establish positive relationships that continue throughout the tenancy."}],"markDefs":[],"style":"normal"},{"_key":"1632e8c2eb72","_type":"block","children":[{"_key":"74d5b653f1e5","_type":"span","marks":[],"text":"Establishing clear communication channels from day one prevents confusion and builds confidence in the management service. Proactive updates about property maintenance, neighbourhood developments, or lease renewal options demonstrate professional management and help renters feel informed and valued."}],"markDefs":[],"style":"normal"},{"_key":"f4eaeab2915f","_type":"block","children":[{"_key":"0c1eaa370db4","_type":"span","marks":["strong"],"text":"Create experiences that renters value"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"912f3c5ce711","_type":"block","children":[{"_key":"ab857a5b8fe5","_type":"span","marks":[],"text":"Exceptional property management extends beyond basic maintenance and rent collection to create positive living experiences. Small gestures like welcome packages for new renters or seasonal property check-ins can significantly impact satisfaction levels."}],"markDefs":[],"style":"normal"},{"_key":"c8875d368403","_type":"block","children":[{"_key":"ea443611121f","_type":"span","marks":[],"text":"Value-added services that address common renter concerns—such as coordinating utility connections or providing local area information—differentiate professional management from basic service provision."}],"markDefs":[],"style":"normal"},{"_key":"0b23239b8f90","_type":"block","children":[{"_key":"d4134042deb4","_type":"span","marks":["strong"],"text":"Turn satisfied renters into your best marketing tool"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"f8395ed98b07","_type":"block","children":[{"_key":"a88007a3ac67","_type":"span","marks":[],"text":"Word-of-mouth referrals from happy renters represent the most powerful and cost-effective marketing available. Renters who feel well-cared-for naturally recommend their property manager to friends and colleagues seeking rental accommodation."}],"markDefs":[],"style":"normal"},{"_key":"114803dff66d","_type":"block","children":[{"_key":"ce0656fb889c","_type":"span","marks":[],"text":"Consistent service delivery builds reputation over time, creating a competitive advantage that's difficult for competitors to replicate. Properties managed by well-regarded agents often attract higher-quality applicants and achieve better rental returns."}],"markDefs":[],"style":"normal"},{"_key":"bb1b103502e7","_type":"block","children":[{"_key":"8878ca0379a1","_type":"span","marks":["strong"],"text":"5. Use technology to scale without losing the personal touch"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5425b3be322f","_type":"block","children":[{"_key":"45674a240250","_type":"span","marks":["strong"],"text":"Automate the routine, personalise the important"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"05450498cbc4","_type":"block","children":[{"_key":"4b2e71181685","_type":"span","marks":[],"text":"Technology should make your day easier — not more complicated. The right tools help you cut back admin and free up time for what matters most: looking after renters and growing your business. Automated rent collection, maintenance scheduling, and communication tracking improve efficiency without sacrificing service quality."}],"markDefs":[],"style":"normal"},{"_key":"9169c1fece84","_type":"block","children":[{"_key":"e259532e6ffd","_type":"span","marks":[],"text":"The most effective technology enhances rather than replaces personal service. Digital tools that provide renters with convenient self-service options while maintaining human touchpoints for important decisions create the best of both worlds."}],"markDefs":[],"style":"normal"},{"_key":"6e039793ebc9","_type":"block","children":[{"_key":"27755f2a5c6f","_type":"span","marks":["strong"],"text":"Data-driven decisions for better outcomes"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"8a3435a81fc5","_type":"block","children":[{"_key":"9394d61aa863","_type":"span","marks":[],"text":"Analytics help optimise rental pricing, marketing timing, and property positioning based on market trends and historical performance. Properties priced and marketed using data insights typically achieve faster lettings and better rental returns."}],"markDefs":[],"style":"normal"},{"_key":"932bac2fa7c9","_type":"block","children":[{"_key":"429de72ac588","_type":"span","marks":[],"text":"Tracking metrics like inquiry rates, inspection-to-application ratios, and average vacancy periods reveals which strategies work most effectively for specific property types and locations."}],"markDefs":[],"style":"normal"},{"_key":"5a78497f2f5e","_type":"block","children":[{"_key":"0c9f11673473","_type":"span","marks":[],"text":"Predictive insights for maintenance and renter management help prevent problems before they impact renter satisfaction or property condition. This proactive approach builds trust and reduces long-term costs."}],"markDefs":[],"style":"normal"},{"_key":"0b9622edf4f1","_type":"block","children":[{"_key":"0c63a844c608","_type":"span","marks":[],"text":"Attracting quality renters requires a thoughtful combination of property preparation, strategic marketing, and genuine relationship building. The most successful property managers understand that every interaction shapes renter perceptions and influences long-term outcomes."}],"markDefs":[],"style":"normal"},{"_key":"90da3b755057","_type":"block","children":[{"_key":"101ee7aa1ca1","_type":"span","marks":[],"text":"Rather than focusing solely on filling vacancies quickly, the integrated approach outlined here builds sustainable competitive advantages through superior service delivery and renter satisfaction. Properties managed with this comprehensive strategy consistently attract better renters, achieve "},{"_key":"43f43b6504fe","_type":"span","marks":["67afacbf0a9c"],"text":"higher retention rates"},{"_key":"72d2d385e336","_type":"span","marks":[],"text":", and generate stronger returns for property owners."}],"markDefs":[{"_key":"67afacbf0a9c","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/blog/what-is-tenant-retention","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"3f80fa72a7b1","_type":"block","children":[{"_key":"72e300467d17","_type":"span","marks":[],"text":"Great renters don’t just land by luck — they stay because of how you manage the relationship. When every touchpoint feels consistent, transparent, and fair, your properties stand out. And when renters feel looked after, they stay longer — and tell their friends."}],"markDefs":[],"style":"normal"},{"_key":"1ed5ba51a486","_type":"block","children":[{"_key":"9536859297e5","_type":"span","marks":[],"text":"When every touchpoint feels considered and consistent, renters notice — and they stay. That’s how strong relationships (and stronger returns) are built."}],"markDefs":[],"style":"normal"},{"_key":"73863a7c0c95","_type":"block","children":[{"_key":"599d9028cd9d","_type":"span","marks":[],"text":"Want to see how Ailo supports standout renter experiences? "},{"_key":"261bb137f066","_type":"span","marks":["8bd6cc76bbe0"],"text":"Let’s chat"},{"_key":"413664858ae7","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"8bd6cc76bbe0","_type":"linkV2","blank":false,"externalLink":"http://ailo.io/sales","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"bb1546cf40fb","_type":"block","children":[{"_key":"5e3509ff933f","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"066d5b1bce86","_type":"block","children":[{"_key":"4a0857603510","_type":"span","marks":["strong"],"text":"How long does it usually take to find a great renters?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"80759f19856c","_type":"block","children":[{"_key":"4b3d99e8eef2","_type":"span","marks":[],"text":"Many property managers tell us well-presented properties with clear, competitive listings attract serious interest within the first week. If things are quiet after two, it’s worth checking whether your pricing, photos, or listing copy are doing the property justice."}],"markDefs":[],"style":"normal"},{"_key":"21c522705c3e","_type":"block","children":[{"_key":"1ac239172031","_type":"span","marks":["strong"],"text":"What's the most cost-effective way to improve a property's appeal to renters?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"4f48a239a239","_type":"block","children":[{"_key":"6f81b33e2a7c","_type":"span","marks":[],"text":"Fresh paint in neutral tones and thorough cleaning deliver the biggest impact for minimal investment. These simple updates make spaces feel larger, brighter, and well-maintained—key factors that influence renter decisions."}],"markDefs":[],"style":"normal"},{"_key":"e3bdcb2ccaa1","_type":"block","children":[{"_key":"8eb57a5fcb04","_type":"span","marks":["strong"],"text":"How do I know if my rental price is competitive in the current market?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"384ad8b91fb6","_type":"block","children":[{"_key":"378e4a8b1009","_type":"span","marks":[],"text":"Looking at what’s recently leased in the area — not just what’s listed — is usually the best guide. If similar homes are leasing quickly and yours isn’t, it might be time to adjust. On the flip side, strong interest could signal you’ve priced it just right (or even a little low)."}],"markDefs":[],"style":"normal"},{"_key":"9541f8bae642","_type":"block","children":[{"_key":"6a0cfde349b6","_type":"span","marks":["strong"],"text":"What's the best way to handle multiple applications for the same property?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"926ebb470bf8","_type":"block","children":[{"_key":"afc7d4f43919","_type":"span","marks":[],"text":"Focus on finding the best fit rather than rushing decisions. Consider factors like income stability, rental history, and lease term preferences. 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"}],"markDefs":[{"_key":"53990734f1f2","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/property-managers/inspections","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"c4cb5ee8de5e","_type":"block","children":[{"_key":"f24fd7d4a4f8","_type":"span","marks":[],"text":"They're not just about ticking a box for compliance — they're your opportunity to protect assets, reassure investors, and strengthen relationships with renters. "}],"markDefs":[],"style":"normal"},{"_key":"50e5b3d58e81","_type":"block","children":[{"_key":"322795da13a0","_type":"span","marks":[],"text":"But when you’re juggling multiple properties, evolving legislation, and a constantly changing workload, mistakes can happen."}],"markDefs":[],"style":"normal"},{"_key":"06a160956b32","_type":"block","children":[{"_key":"8d7afd448034","_type":"span","marks":[],"text":"The good news? 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Discover practical tips — and how Ailo makes routine inspections easier for busy property managers.","name":null,"previewVisual":null,"related":null,"slug":"blog/property-inspection-mistakes","title":"The most common property inspection mistakes (and how to prevent them)","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-08-05T17:27:50Z","_id":"595cb988-a29e-45fd-96f8-649526caffcb","_type":"post","_updatedAt":"2025-09-04T21:53:36Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"010b86fac0d3","_type":"block","children":[{"_key":"a1ccb6fdcfd4","_type":"span","marks":[],"text":"What sets thriving "},{"_key":"94553c5c810d","_type":"span","marks":["01ef4706215a"],"text":"property management "},{"_key":"adb9ef7b0233","_type":"span","marks":[],"text":" businesses apart? It’s not luck, and it’s certainly not just a hefty marketing budget. The agencies that steadily grow their portfolios, hold onto their best people, and keep investors coming back all have a few surprisingly simple habits in common."}],"markDefs":[{"_key":"01ef4706215a","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/property-management-marketing","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"67a2a5570720","_type":"block","children":[{"_key":"be7d8a10857c","_type":"span","marks":[],"text":"These aren’t grand, hard-to-implement strategies. 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And they have the data to prove it."}],"markDefs":[{"_key":"8f18125a6fff","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/leadership-course-for-property-managers-elite-agent","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"bdba1960dff4","_type":"block","children":[{"_key":"34761c62599d","_type":"span","marks":[],"text":"Trust is built when owners experience consistent results: fast responses, smooth maintenance, reliable rent collection. But it’s reinforced when those results are backed by clear, objective performance metrics. That’s why top agencies track and share key indicators like service turnaround times, arrears resolution, and inspection completion rates—not just internally, but with their clients."}],"markDefs":[],"style":"normal"},{"_key":"36e89adf8179","_type":"block","children":[{"_key":"1a69f74f59ba","_type":"span","marks":[],"text":"The habit here isn’t just being consistent. It’s building a culture that tracks, reviews, and leverages operational performance data. When everyone on your team understands what “good” looks like—and can see how they’re tracking—you create a standard of excellence that compounds over time."}],"markDefs":[],"style":"normal"},{"_key":"a17f3a838761","_type":"block","children":[{"_key":"0c7b3d3cdb53","_type":"span","marks":[],"text":"Trust doesn’t just come from doing the work. It comes from being able to prove it, again and again."}],"markDefs":[],"style":"normal"},{"_key":"d353f907fa99","_type":"block","children":[{"_key":"75fade5b3f7b","_type":"span","marks":["strong"],"text":"Habit 2: Create clarity, then get out of the way"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"62e8d4b06190","_type":"block","children":[{"_key":"0736c76d94ee","_type":"span","marks":[],"text":"Great leaders "},{"_key":"4835f7ad3ec4","_type":"span","marks":["7823b4214ede"],"text":"build teams"},{"_key":"3517a9266cd0","_type":"span","marks":[],"text":" that own their work. The most successful property managers don’t micromanage—they give people the tools, training, and autonomy to solve problems on the spot."}],"markDefs":[{"_key":"7823b4214ede","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/managing-your-team-through-change","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"a8a3c5d385a8","_type":"block","children":[{"_key":"6f3617d8617f","_type":"span","marks":[],"text":"This confidence shows up in every interaction. When team members feel trusted, they take more pride in outcomes. 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Top-performing business owners and "},{"_key":"0e49030d3632","_type":"span","marks":["5b00775b8047"],"text":"team leaders"},{"_key":"8513e640959e","_type":"span","marks":[],"text":" use data as their proof point—sharing metrics like response times and payment speed with their clients."}],"markDefs":[{"_key":"5b00775b8047","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/how-to-generate-high-quality-property-management-leads","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"8236949904c5","_type":"block","children":[{"_key":"77c04c1a6b52","_type":"span","marks":[],"text":"This level of transparency creates trust that generic updates simply can’t match. When owners see their agency handling maintenance requests 40% faster than the industry average, that’s real, tangible value."}],"markDefs":[],"style":"normal"},{"_key":"97714ca04831","_type":"block","children":[{"_key":"80d0ef214e74","_type":"span","marks":[],"text":"Ailo takes this a step further, giving owners self-serve access to the information they care about. Whether it’s checking rental income, tracking maintenance, or reviewing inspection notes, investors don’t have to call or wait for a summary email—they can simply log in and see what’s going on. It’s the kind of control and visibility that builds lasting trust."}],"markDefs":[],"style":"normal"},{"_key":"6f90fc00bb5a","_type":"block","children":[{"_key":"a7d96f1c087c","_type":"span","marks":[],"text":"And when things do go off-script, transparency matters even more. Owners don’t want radio silence or sugar-coating—they want context, a plan, and assurance that the team is on it. Clear, honest updates turn a potential frustration into a moment of confidence."}],"markDefs":[],"style":"normal"},{"_key":"ee5a4ce52eb1","_type":"block","children":[{"_key":"7334bf9e7d13","_type":"span","marks":["strong"],"text":"Habit 4: Smart systems that scale with your success"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"1b6ca6424281","_type":"block","children":[{"_key":"38386eed8c19","_type":"span","marks":[],"text":"Balancing efficiency with personalised service is the name of the game. It starts with building systems that support growth, without sacrificing quality."}],"markDefs":[],"style":"normal"},{"_key":"cb597f206178","_type":"block","children":[{"_key":"c64ba3b44ccb","_type":"span","marks":["strong"],"text":"Standardising without losing the personal touch"}],"markDefs":[],"style":"normal"},{"_key":"b43b22e7f88d","_type":"block","children":[{"_key":"ac341096d986","_type":"span","marks":[],"text":"Building procedures that cover sick days isn’t about making your team robotic—it’s about delivering consistent service, every time. When everyone knows the process, clients experience the same high standard, no matter who picks up the phone or replies to an email."}],"markDefs":[],"style":"normal"},{"_key":"0be480b06cb8","_type":"block","children":[{"_key":"d8e9d169c116","_type":"span","marks":[],"text":"That’s where tools like "},{"_key":"6fa598d94abd","_type":"span","marks":["99e8c640738b"],"text":"Projects in Ailo"},{"_key":"400226654583","_type":"span","marks":[],"text":" come in. With shared visibility into every step, anyone can jump in and help—whether someone’s out sick, overwhelmed, or simply needs a hand. Everyone can see what’s been done, what’s next, and who’s responsible, without relying on back-and-forth emails or sticky notes."}],"markDefs":[{"_key":"99e8c640738b","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/close-those-25-tabs-projects-is-here","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"3e9cb23415b1","_type":"block","children":[{"_key":"a910c0df2108","_type":"span","marks":[],"text":"The right tools don’t take away your team’s personal touch—they give it more room to shine. With routine tasks automated and streamlined, your people have more time for meaningful conversations and stronger relationships."}],"markDefs":[],"style":"normal"},{"_key":"be925ce44e7c","_type":"block","children":[{"_key":"ae097271f784","_type":"span","marks":[],"text":"This kind of consistency quickly becomes your edge. 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Your team doesn’t have to guess what each owner wants—they can simply deliver it."}],"markDefs":[{"_key":"638d38460720","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/how-to-retain-property-managers","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"841eca0abff3","_type":"block","children":[{"_key":"5aece3299174","_type":"span","marks":[],"text":"But the real magic is in what these tools help you prove. When your technology gives you clear, concrete data—like response times, rent collection speed, and maintenance turnaround—you can show owners exactly why their investment is in good hands."}],"markDefs":[],"style":"normal"},{"_key":"979c5868288b","_type":"block","children":[{"_key":"acb205a5afbd","_type":"span","marks":[],"text":"Crucially, it’s all done without burning out your team. When choice is built into your platform—not managed through spreadsheets or workarounds—your people can deliver a more tailored experience without adding stress or complexity."}],"markDefs":[],"style":"normal"},{"_key":"1f75a67f011d","_type":"block","children":[{"_key":"ef1ad27c56ab","_type":"span","marks":["strong"],"text":"Habit 5: Understanding what really drives your clients"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"75dbe070b901","_type":"block","children":[{"_key":"45f79ee78054","_type":"span","marks":[],"text":"Long-term thinking always outperforms chasing quick wins. Business owners and team leaders who achieve lasting success know that strong relationships are investments—ones that continue to deliver value year after year."}],"markDefs":[],"style":"normal"},{"_key":"3d7de2a6eb89","_type":"block","children":[{"_key":"9de13e658cad","_type":"span","marks":[],"text":"Understanding what motivates each owner lets you tailor your approach to suit different investor types. Some crave detailed reports and regular updates; others would rather only hear from you when there’s something that needs attention. Some want their income regularly at the end of each month; others want it the moment their tenant pays rent."}],"markDefs":[],"style":"normal"},{"_key":"49a31cd477be","_type":"block","children":[{"_key":"cdfe7ccfd47a","_type":"span","marks":[],"text":"Spotting those preferences early, then adapting your approach, sends a clear signal: “We see you. We get you.” That personalisation builds loyalty, fast."}],"markDefs":[],"style":"normal"},{"_key":"0b60f32ed2be","_type":"block","children":[{"_key":"69ef5ad46f29","_type":"span","marks":["strong"],"text":"Habit 6: Growing your team (and keeping them)"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"81a72f8d15ce","_type":"block","children":[{"_key":"4bd009bfd8e2","_type":"span","marks":[],"text":"Team retention has a direct impact on your bottom line. When experienced people stay, client relationships stay strong, knowledge stays in-house, and business momentum builds. 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They recognise their role as part of the wider community—and understand that making a positive impact there naturally strengthens their business."}],"markDefs":[],"style":"normal"},{"_key":"c9fc4525dbc9","_type":"block","children":[{"_key":"f33b7bd35b95","_type":"span","marks":["strong"],"text":"Community impact that builds your reputation"}],"markDefs":[],"style":"normal"},{"_key":"49fe083f2516","_type":"block","children":[{"_key":"1d4e7de7c4ec","_type":"span","marks":[],"text":"Social responsibility initiatives that genuinely connect with your local community create bonds that go far beyond business as usual. Agencies known for giving back attract not only top talent, but also like-minded investors who value more than just numbers."}],"markDefs":[],"style":"normal"},{"_key":"2637e0bef19b","_type":"block","children":[{"_key":"172be05f9c60","_type":"span","marks":[],"text":"Giving back can strengthen client relationships in unexpected ways. 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The most effective business owners and leaders keep up with regulatory updates, market shifts, and emerging technologies—without drowning in information overload."}],"markDefs":[],"style":"normal"},{"_key":"22e683e3421e","_type":"block","children":[{"_key":"47690f60cd52","_type":"span","marks":[],"text":"Staying ahead of market changes means staying connected: tapping into industry networks and nurturing relationships with fellow professionals. This early insight lets you guide your clients proactively, giving advice before challenges land on their doorstep."}],"markDefs":[],"style":"normal"},{"_key":"997babc14ff2","_type":"block","children":[{"_key":"1ed88e2740b7","_type":"span","marks":[],"text":"Resilience comes from building a strong foundation—through robust systems and trusted relationships. With the right support in place, unexpected hurdles become just another part of the journey, not a threat to your business."}],"markDefs":[],"style":"normal"},{"_key":"b11fe5a228df","_type":"block","children":[{"_key":"e920dfeffced","_type":"span","marks":["strong"],"text":"Your next steps toward property manager success"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"38f35800af98","_type":"block","children":[{"_key":"0e693a506824","_type":"span","marks":[],"text":"There’s no need to master every habit at once. Start small—small changes are what build lasting momentum."}],"markDefs":[],"style":"normal"},{"_key":"df3e7e8b94a5","_type":"block","children":[{"_key":"ab863f2de4b2","_type":"span","marks":[],"text":"Keep your progress simple to measure by picking a handful of key metrics and tracking them regularly. 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When people see immediate benefits in their daily tasks, adoption becomes natural rather than forced."}],"markDefs":[],"style":"normal"},{"_key":"2ebbf4f16d0c","_type":"block","children":[{"_key":"81dc7254afe7","_type":"span","marks":[],"text":"The most successful property managers understand that great service is the most effective growth engine. You can generate awareness with marketing, but what builds trust, referrals, and retention is the experience you deliver consistently, day after day."}],"markDefs":[],"style":"normal"},{"_key":"3ca733130177","_type":"block","children":[{"_key":"6cf835b3684f","_type":"span","marks":[],"text":"Ready to see how successful property managers are using Ailo to build trust, reduce friction, and grow their portfolios? Book a demo and discover what's possible when your team has the right tools behind them."}],"markDefs":[],"style":"normal"},{"_key":"795affcc2116","_type":"block","children":[{"_key":"dfe6b3d18fa2","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a9b10d36e7a8","_type":"block","children":[{"_key":"17a00e4e866a","_type":"span","marks":["strong"],"text":"How do I build trust with property owners without micromanaging my team?"}],"markDefs":[],"style":"normal"},{"_key":"12a2fb6ccc55","_type":"block","children":[{"_key":"90590eb7c846","_type":"span","marks":[],"text":"Give your team clear decision-making authority for routine issues, then use data to show owners the results. When staff feel empowered to solve problems immediately, owners notice the faster response times and smoother service delivery. It also helps to have software that shows you what your team is working on—so you can step in with support when it’s actually needed, not after the fact. With the right tools in place, you stay across the detail without hovering, and your team stays confident and accountable."}],"markDefs":[],"style":"normal"},{"_key":"9b18f930d3ec","_type":"block","children":[{"_key":"efb5222f4de5","_type":"span","marks":["strong"],"text":"What's the best way to prove my value to property investors?"}],"markDefs":[],"style":"normal"},{"_key":"ad533406dc5a","_type":"block","children":[{"_key":"19d8a5243bea","_type":"span","marks":[],"text":"Share concrete metrics like maintenance response times, payment processing speed, and vacancy rates compared to industry averages. Transparent data demonstrates your expertise better than generic updates and justifies your management fees."}],"markDefs":[],"style":"normal"},{"_key":"0c733cf54107","_type":"block","children":[{"_key":"a3e19e5ec0eb","_type":"span","marks":["strong"],"text":"How can I standardise processes without losing the personal touch?"}],"markDefs":[],"style":"normal"},{"_key":"28c56c24c12c","_type":"block","children":[{"_key":"d9ca98e4a9e7","_type":"span","marks":[],"text":"The key is building systems that deliver consistency for your team, while giving your investors the freedom to choose how they want to work with you. With Ailo, you can create templates and workflows for routine tasks—like inspections or maintenance updates—that save time and ensure nothing falls through the cracks. But what makes the experience personal is choice. Ailo allows investors to set their own communication and cashflow preferences, from how often they want updates to how involved they want to be in decisions around payments. That means your team doesn’t have to guess, and your clients feel genuinely seen. The result is a standardised process that still feels like a customised service."}],"markDefs":[],"style":"normal"},{"_key":"d213a3e258b1","_type":"block","children":[{"_key":"886149da6f9e","_type":"span","marks":["strong"],"text":"What should I focus on first to improve my property management business?"}],"markDefs":[],"style":"normal"},{"_key":"c18e8021ab26","_type":"block","children":[{"_key":"3a9abed26f59","_type":"span","marks":[],"text":"Start with three immediate changes: faster response times to owner enquiries, standardised inspection reporting, and proactive communication templates. 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For business owners, it’s something else entirely — your most valuable asset, your primary source of recurring revenue, and a lever for growth. Whether you’re scaling organically, preparing for acquisition, or increasing your average fee per property, your rent roll sits at the centre of every decision."}],"markDefs":[],"style":"normal"},{"_key":"72f4f5af0cd2","_type":"block","children":[{"_key":"925be5ed59fd","_type":"span","marks":["strong"],"text":"Why your rent roll is your most valuable asset"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e1e6fed04b53","_type":"block","children":[{"_key":"1c5db206b37a","_type":"span","marks":[],"text":"A rent roll generally refers to the rental management side of an agency. For each property under management, there’s rent collection, maintenance coordination, lease administration, and ongoing owner communication. This often results in management fees, which tend to range between 5% and 12% of collected rent, with other fees sometimes added for leasing or maintenance tasks."}],"markDefs":[],"style":"normal"},{"_key":"edc2924ceaa5","_type":"block","children":[{"_key":"b5bc06782e36","_type":"span","marks":[],"text":"It’s been observed that the size and quality of a rent roll can influence a business’s valuation. Some in the industry suggest "},{"_key":"e8e964d40fda","_type":"span","marks":["f3de85fe837b"],"text":"rent rolls can sell for around 2.5 to 4 times"},{"_key":"b7cece3dcc57","_type":"span","marks":[],"text":" annual management fees — although valuations vary widely depending on location, portfolio quality, and performance."}],"markDefs":[{"_key":"f3de85fe837b","_type":"linkV2","blank":true,"externalLink":"https://www.afsbendigo.com.au/buying-selling-rent-roll/","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"90a50ea55ae0","_type":"block","children":[{"_key":"cc01251ce8d0","_type":"span","marks":[],"text":"The real value lies in predictable cash flow. Unlike sales commissions that fluctuate with market conditions, management fees can provide steady monthly income supporting business planning and growth investment."}],"markDefs":[],"style":"normal"},{"_key":"dfd75af0d6e4","_type":"block","children":[{"_key":"9a9753987970","_type":"span","marks":["strong"],"text":"Beyond the basics: Your rent roll as a strategic asset"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"49291aa1e1bf","_type":"block","children":[{"_key":"66d717705cc1","_type":"span","marks":[],"text":"Most agencies know their rent roll has value. The standout ones build strategy around it. A rent roll is often seen as a valuable source of business insights. Patterns may emerge, highlighting which property types tend to generate higher returns, which areas appear to have lower vacancy rates, and which owners seem more likely to refer to new business."}],"markDefs":[],"style":"normal"},{"_key":"78f040aa6b3a","_type":"block","children":[{"_key":"4512c42cfb28","_type":"span","marks":[],"text":"This data becomes powerful when building investor relationships. Owners want to see how their property performs compared to similar investments, and detailed rent roll analytics help demonstrate value beyond basic property management."}],"markDefs":[],"style":"normal"},{"_key":"b50aa525bbd9","_type":"block","children":[{"_key":"8a3e9a88b02a","_type":"span","marks":[],"text":"\"Since being on Ailo I'm not having to call tenants or landlords about arrears, repairs, or any of the little things because it all comes through chat. I can get a little notification on my phone - it's fantastic,\" shares Dina Alexiou, Property Manager at Ray White Brighton Le Sands. This shift from reactive to proactive communication transforms how owners perceive service quality."}],"markDefs":[],"style":"normal"},{"_key":"bb38d42e674c","_type":"block","children":[{"_key":"0c314c3680e3","_type":"span","marks":["strong"],"text":"Building your rent roll organically: The sustainable growth approach"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"322d1a2ad7f8","_type":"block","children":[{"_key":"346a71923f44","_type":"span","marks":["strong"],"text":"Laying the groundwork for organic growth"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"ca4ddb5dd47f","_type":"block","children":[{"_key":"088f3a930907","_type":"span","marks":[],"text":"Organic growth often takes time, yet it’s widely seen as the foundation for a more resilient business. Owners who are drawn to an agency for its reputation and service quality—rather than just convenience or price—tend to be more loyal and engaged."}],"markDefs":[],"style":"normal"},{"_key":"61507885d2fe","_type":"block","children":[{"_key":"e32de66d272b","_type":"span","marks":[],"text":"It can be helpful to have a clear picture of the ideal client. Some agencies are known to excel with high-end portfolios needing a hands-on approach, while others do well managing affordable housing with streamlined systems and fast turnarounds. This clarity often influences everything from marketing to daily operations."}],"markDefs":[],"style":"normal"},{"_key":"5c8276668eff","_type":"block","children":[{"_key":"88eb271e9e8b","_type":"span","marks":[],"text":"Referral networks, while slow to build, are often associated with the highest-quality leads. Satisfied owners frequently become advocates, and their recommendations have been observed to convert at much higher rates than more traditional prospecting methods."}],"markDefs":[],"style":"normal"},{"_key":"9fd99d08bf65","_type":"block","children":[{"_key":"bb160efbb488","_type":"span","marks":["strong"],"text":"Operational excellence that attracts and retains landlords"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"0ae31937a5b2","_type":"block","children":[{"_key":"ce880e9f9bbb","_type":"span","marks":[],"text":"Service excellence isn't about perfection—it's about consistency and communication. High-performing rent rolls don’t just retain properties — they retain relationships. And that reduces churn, increases lifetime value per client, and drives more efficient revenue growth."}],"markDefs":[],"style":"normal"},{"_key":"dc7f922b0fca","_type":"block","children":[{"_key":"b3f186b1e442","_type":"span","marks":[],"text":"Proactive "},{"_key":"e65eb4659663","_type":"span","marks":["1c9cf97adf3b"],"text":"maintenance"},{"_key":"3069a607b700","_type":"span","marks":[],"text":" scheduling prevents small issues from becoming expensive problems. Building structured maintenance schedules—supported by reliable contractors and detailed maintenance histories—helps reduce costs, prevent emergencies, and reassure landlords."}],"markDefs":[{"_key":"1c9cf97adf3b","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/blog/dealing-with-property-maintenance-requests","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"af07516ec4c4","_type":"block","children":[{"_key":"d5be7ba82cdc","_type":"span","marks":[],"text":"Regular communication builds trust. Monthly statements are standard, but quarterly market updates and annual property reviews may demonstrate ongoing value. Some agencies send photos after maintenance work or provide market rental comparisons during lease renewals."}],"markDefs":[],"style":"normal"},{"_key":"929fddc1c966","_type":"block","children":[{"_key":"5deb9adc865b","_type":"span","marks":["strong"],"text":"Marketing strategies that work in the Australian market"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6166522aca9d","_type":"block","children":[{"_key":"9dbf158cb01b","_type":"span","marks":[],"text":"Digital marketing works, but it needs targeting. Property investors consume different content than home buyers. They want market analysis, investment insights, and case studies showing how good management improves returns."}],"markDefs":[],"style":"normal"},{"_key":"0cb44d2cfd56","_type":"block","children":[{"_key":"94ef210209c2","_type":"span","marks":[],"text":"Local market expertise remains crucial. Investors choose property managers who understand their specific area's rental market, tenant demographics, and regulatory requirements. This knowledge can't be replicated by large franchise operations or interstate competitors."}],"markDefs":[],"style":"normal"},{"_key":"94c3dcc04e7c","_type":"block","children":[{"_key":"b3c67c797cc8","_type":"span","marks":[],"text":"Technology showcases capabilities. Owners increasingly expect online access to property information, digital rent collection, and mobile-friendly communication. Agencies demonstrating these capabilities often win business before discussing fees."}],"markDefs":[],"style":"normal"},{"_key":"bf8a0465883b","_type":"block","children":[{"_key":"1f592921207e","_type":"span","marks":["strong"],"text":"Buying a rent roll: Fast-tracking your growth"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3a7b86b82ffa","_type":"block","children":[{"_key":"814a7f74f26a","_type":"span","marks":["strong"],"text":"When acquisition makes strategic sense"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"aa36b555a60f","_type":"block","children":[{"_key":"b4d0ab3f0bbd","_type":"span","marks":[],"text":"Rent roll purchases make sense when you have operational capacity and want to accelerate growth. Current market conditions have increased rent roll values but also increased income potential."}],"markDefs":[],"style":"normal"},{"_key":"031f31bb0407","_type":"block","children":[{"_key":"51ed46fb8671","_type":"span","marks":[],"text":"Acquisition may be a viable strategy when your systems can absorb additional properties without compromising service quality. The worst outcome is "},{"_key":"58b506b00ff2","_type":"span","marks":["d6db5e4f6713"],"text":"buying a rent roll"},{"_key":"f1d06757adfe","_type":"span","marks":[],"text":" and losing properties due to poor integration or overwhelmed staff."}],"markDefs":[{"_key":"d6db5e4f6713","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/blog/buy-rent-roll","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"fbe6842bc7ca","_type":"block","children":[{"_key":"2c54b705f048","_type":"span","marks":[],"text":"Financial considerations — such as integration costs, cash flow, and retention risk — should be discussed with your advisor to understand the full picture."}],"markDefs":[],"style":"normal"},{"_key":"98d6bf4e4c74","_type":"block","children":[{"_key":"987a1529fb3c","_type":"span","marks":["strong"],"text":"The due diligence checklist that protects your investment"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f14c89c35c5c","_type":"block","children":[{"_key":"2842e9b669e9","_type":"span","marks":[],"text":"Thorough due diligence prevents expensive surprises. Request at least 12 months of financial records, including rent rolls, trust account statements, and management fee summaries. Look for consistent rent collection rates above 95% and management fee structures aligned with current market rates."}],"markDefs":[],"style":"normal"},{"_key":"ae8df8e30a85","_type":"block","children":[{"_key":"b6f64da04eff","_type":"span","marks":[],"text":"Review lease agreements for unusual clauses or below-market rents indicating future challenges. Properties with long-term leases at below-market rates might look stable but could become problematic when renewals come due."}],"markDefs":[],"style":"normal"},{"_key":"3faff55c82ea","_type":"block","children":[{"_key":"374c0c110e03","_type":"span","marks":[],"text":"Assess the property portfolio's geographic spread and property types. 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Ensure your team understands any unique aspects of the acquired portfolio, from specific maintenance requirements to owner preferences established by the previous manager."}],"markDefs":[],"style":"normal"},{"_key":"76bd9f539a67","_type":"block","children":[{"_key":"ef3eaea863da","_type":"span","marks":["strong"],"text":"Maximising rent roll performance through technology"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f6201e376f10","_type":"block","children":[{"_key":"6afef34926a3","_type":"span","marks":["strong"],"text":"Modern tools that transform rent roll management"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"b62a9e7888ca","_type":"block","children":[{"_key":"2beed80f5945","_type":"span","marks":[],"text":"Cloud-based property management platforms have revolutionised rent roll management. Real-time data access means you can check property performance, respond to maintenance requests, and update owners from anywhere."}],"markDefs":[],"style":"normal"},{"_key":"38c080db104c","_type":"block","children":[{"_key":"b3dcf2a5a7ee","_type":"span","marks":[],"text":"Automated rent collection reduces administrative burden while improving cash flow. Digital payment systems process rent faster than traditional methods, and automatic reminders reduce late payments without constant follow-up calls."}],"markDefs":[],"style":"normal"},{"_key":"9978909fc9e9","_type":"block","children":[{"_key":"781c7cd095e7","_type":"span","marks":["5641e49df481"],"text":"Marie O'Flaherty"},{"_key":"c238f4b00c35","_type":"span","marks":[],"text":" thought she'd hit her ceiling managing 120 properties across five days a week at Ray White Upper Coomera. Six weeks later, she'd dropped to four days a week and increased her portfolio to 200 properties through better rent roll management systems and processes."}],"markDefs":[{"_key":"5641e49df481","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/blog/the-secret-to-working-less-but-managing-more-properties","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"b37bed9a7a9d","_type":"block","children":[{"_key":"69664edb3953","_type":"span","marks":["strong"],"text":"Data-driven insights for strategic decisions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5e02413fd1d1","_type":"block","children":[{"_key":"ca5e62e75ded","_type":"span","marks":[],"text":"Modern rent roll analytics reveal patterns invisible in traditional spreadsheets. 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Systems that flag lease renewals 90 days in advance or identify properties with increasing maintenance costs enable proactive management that impresses owners."}],"markDefs":[],"style":"normal"},{"_key":"171782249954","_type":"block","children":[{"_key":"b434e4d9dcf9","_type":"span","marks":["strong"],"text":"Building investor confidence through transparency"}],"markDefs":[],"style":"normal"},{"_key":"47e4c88016e6","_type":"block","children":[{"_key":"67173aec9c01","_type":"span","marks":[],"text":"Automated reporting keeps owners informed without consuming your time. Monthly statements, maintenance updates, and market insights can be generated and distributed automatically, ensuring consistent communication."}],"markDefs":[],"style":"normal"},{"_key":"e6e35d6b3ce9","_type":"block","children":[{"_key":"4667845318bf","_type":"span","marks":[],"text":"Response time tracking demonstrates service quality objectively. When you can show owners that maintenance requests are acknowledged within two hours and resolved within industry-leading timeframes, you're proving value rather than just claiming it."}],"markDefs":[],"style":"normal"},{"_key":"a90e27151c7f","_type":"block","children":[{"_key":"6abd493c73c1","_type":"span","marks":[],"text":"\"One of our clients recently brought 40 other properties he had with other agents throughout Sydney to us because he just loved the way we did things. The way Ailo keeps things in order: clear, concise, and the communication is just perfect for what he needed,\" shares Michael Simpson, Director of an agency managing 600+ properties in Ashfield NSW."}],"markDefs":[],"style":"normal"},{"_key":"5a2fbbf0dc97","_type":"block","children":[{"_key":"71ffeb7aa32d","_type":"span","marks":["strong"],"text":"Common risks that shrink rent roll value (and how to fix them)"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b44dd237a08a","_type":"block","children":[{"_key":"b261584c4946","_type":"span","marks":["strong"],"text":"Managing difficult relationships"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"71c1eea280c7","_type":"block","children":[{"_key":"4f940da15080","_type":"span","marks":[],"text":"Not every owner-manager relationship works perfectly. Some owners have unrealistic expectations about rental returns, maintenance costs, or tenant management. 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It ensures the knowledge doesn’t live in someone’s head or inbox, so your business isn’t vulnerable to turnover."}],"markDefs":[{"_key":"8af5fbd327d7","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"4b35b8bae5b1","_type":"block","children":[{"_key":"f197531401d4","_type":"span","marks":[],"text":"Quality control measures help maintain standards as you grow. Regular property inspections, owner satisfaction surveys, and performance metrics ensure service quality doesn't decline as portfolio size increases."}],"markDefs":[],"style":"normal"},{"_key":"11d5810ab322","_type":"block","children":[{"_key":"c1c27c126e9e","_type":"span","marks":[],"text":"Team development becomes crucial during growth phases. 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Properties with energy-efficient features, sustainable maintenance practices, and ESG compliance may command premium management fees and attract quality owners."}],"markDefs":[],"style":"normal"},{"_key":"a68f2f58dec7","_type":"block","children":[{"_key":"cdb766c6db0e","_type":"span","marks":["strong"],"text":"Preparing your rent roll for long-term success"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"8a9a3f169436","_type":"block","children":[{"_key":"2197520124d3","_type":"span","marks":[],"text":"Building resilient operational frameworks means creating systems that work regardless of market conditions or staff changes. Documented procedures, reliable technology, and strong contractor relationships provide stability during challenging periods."}],"markDefs":[],"style":"normal"},{"_key":"7b703e1b2ca7","_type":"block","children":[{"_key":"a0d2930f0ce7","_type":"span","marks":[],"text":"Investing in technology that grows with your business prevents costly system changes as you scale. Choose platforms that can handle increased transaction volumes, provide advanced analytics, and integrate with other business tools."}],"markDefs":[],"style":"normal"},{"_key":"cbd68d845345","_type":"block","children":[{"_key":"929c84f53320","_type":"span","marks":[],"text":"Team development remains your most important investment. Well-trained, empowered staff deliver the consistent service that retains owners and generates referrals, creating sustainable growth that doesn't depend solely on market conditions."}],"markDefs":[],"style":"normal"},{"_key":"6e3240493ac7","_type":"block","children":[{"_key":"70d8eab36e68","_type":"span","marks":[],"text":"Your rent roll represents more than just a list of properties—it's the foundation of your property management business and your pathway to sustainable growth. Whether building organically through exceptional service or accelerating growth through strategic acquisitions, success comes from balancing expansion with operational excellence."}],"markDefs":[],"style":"normal"},{"_key":"e8e27ac7d9d6","_type":"block","children":[{"_key":"73a97395218e","_type":"span","marks":[],"text":"The most successful property managers understand that technology amplifies good service but can't replace it. Modern platforms provide tools to deliver consistent, transparent, and efficient service that builds lasting owner relationships and generates sustainable growth."}],"markDefs":[],"style":"normal"},{"_key":"29507a38248f","_type":"block","children":[{"_key":"2fcca3d0c34f","_type":"span","marks":[],"text":"As you plan your next phase of growth, ask the tougher questions. Chances are, you’re already tracking growth. But is your rent roll strategy future-proofed? Are your systems built to scale? Do they support predictable income and sustainable team performance — or are they adding complexity and risk?"}],"markDefs":[],"style":"normal"},{"_key":"37d846134219","_type":"block","children":[{"_key":"19982d37c1c3","_type":"span","marks":[],"text":"Consider how your current rent roll management approach supports your long-term business goals. Are your systems scalable? Do your processes build owner confidence? Can you demonstrate your value with concrete data? These questions will guide your next steps toward building a more valuable and sustainable property management business."}],"markDefs":[],"style":"normal"},{"_key":"1cef954d8702","_type":"block","children":[{"_key":"da9654a1057e","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"dbe39b1f488e","_type":"block","children":[{"_key":"a96a96430055","_type":"span","marks":["strong"],"text":"How much is a rent roll worth when selling?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"d3bf16dd41dc","_type":"block","children":[{"_key":"a031cd24d8f3","_type":"span","marks":[],"text":"Industry commentary often references a 2.5 to 4 times multiple of annual management fees — but actual valuations depend on many factors. Speak with your accountant or advisor."}],"markDefs":[],"style":"normal"},{"_key":"226380852e43","_type":"block","children":[{"_key":"f66486fb455c","_type":"span","marks":["strong"],"text":"What's the difference between buying and building a rent roll organically?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"6ac8c8eb6beb","_type":"block","children":[{"_key":"a0ae95793755","_type":"span","marks":[],"text":"Organic growth takes longer but builds stronger foundations with owners who choose you for service quality. Buying accelerates growth but requires operational capacity and integration planning. Both approaches work when aligned with your business goals and resources."}],"markDefs":[],"style":"normal"},{"_key":"03c1ce88123c","_type":"block","children":[{"_key":"c0a22f8e2bc4","_type":"span","marks":["strong"],"text":"How can technology improve rent roll performance?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"fb756af0212e","_type":"block","children":[{"_key":"3822e19e1970","_type":"span","marks":[],"text":"Modern platforms provide real-time data access, automated rent collection, and detailed analytics that reveal portfolio patterns. Many property managers find they save hours daily on administrative tasks, allowing more time for relationship building and strategic growth."}],"markDefs":[],"style":"normal"},{"_key":"37b2bb9c20c1","_type":"block","children":[{"_key":"77ba3e1e0d73","_type":"span","marks":["strong"],"text":"What should I look for during rent roll due diligence?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"5e2d54cb4bdf","_type":"block","children":[{"_key":"24e50f24397b","_type":"span","marks":[],"text":"When conducting due diligence, many business owners review at least 12 months of financial records — including rent collection history, lease terms, and management fee structures. Some also assess geographic concentration and portfolio mix to identify operational or retention risks. It’s important to work with your accountant or advisor to ensure a clear picture of potential risks and opportunities."}],"markDefs":[],"style":"normal"},{"_key":"364d8e5e345d","_type":"block","children":[{"_key":"93ae25f57afd","_type":"span","marks":["strong"],"text":"How do I maintain service quality while growing my rent roll?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"6ac0090527df","_type":"block","children":[{"_key":"af990140673f","_type":"span","marks":[],"text":"Maintaining consistency during growth comes down to building scalable systems — before you need them. Many high-performing agencies rely on documented procedures, quality control measures like routine inspections and owner feedback loops, and strong team training. The Ailo platform helps streamline this by keeping every team member — and every property — on the same page. From pre-built workflows and inspection tools to integrated communication and performance visibility, the platform supports a consistent service experience even as your rent roll grows."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-2ef80d33c969e6fe0f05e653925a059dbf2a3b42-3334x3334-png","_type":"reference"}},"date":"2025-03-27","excerpt":"Learn how Australian property managers use rent rolls to strengthen investor partnerships and demonstrate value through data-driven insights. Start building trust today.","name":null,"previewVisual":null,"related":null,"slug":"blog/what-is-a-rent-roll","title":"What is a rent roll and how does it matter to property managers?","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-03-25T06:32:03Z","_id":"b35f4f9d-9a92-4680-a237-5d8d3ce68879","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"6a75b7a7243f","_type":"block","children":[{"_key":"9323dfe481fb","_type":"span","marks":[],"text":"How agencies handle rent, bill payments, and financial transactions plays a crucial role in efficiency, compliance, and customer satisfaction in property management."}],"markDefs":[],"style":"normal"},{"_key":"296510ca4344","_type":"block","children":[{"_key":"0ac64954f8fc","_type":"span","marks":[],"text":"While traditional trust accounting has long been the standard, newer models that prioritise automation, efficiency and direct payments are reshaping the industry."}],"markDefs":[],"style":"normal"},{"_key":"d3a6d9f06f12","_type":"block","children":[{"_key":"2b6cb9a4ba03","_type":"span","marks":[],"text":"This article explores the key differences between these models, their advantages and drawbacks, and introduces a hybrid approach that combines the flexibility of ‘direct to landlord’ accounting with the security and control of trust accounting."}],"markDefs":[],"style":"normal"},{"_key":"be2558c2490a","_type":"block","children":[{"_key":"ec27cfa38d68","_type":"span","marks":[],"text":"Below is a quick guide to what we’ll cover in this article:"}],"markDefs":[],"style":"normal"},{"_key":"706d23823f89","_type":"block","children":[{"_key":"fbaa3c561cf3","_type":"span","marks":["3e27f83cd106"],"text":"What is traditional trust accounting in property management"}],"level":1,"listItem":"blogNumbered","markDefs":[{"_key":"3e27f83cd106","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"thisDocument","scrollTo":"d14661ecaa47"}],"style":"normal"},{"_key":"74dbb6304b5d","_type":"block","children":[{"_key":"9fc8c00ee9d4","_type":"span","marks":["02d00461d067"],"text":"What is ‘direct to landlord’ (or trustless) accounting"}],"level":1,"listItem":"blogNumbered","markDefs":[{"_key":"02d00461d067","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"thisDocument","scrollTo":"064383ea0afb"}],"style":"normal"},{"_key":"efec71411c89","_type":"block","children":[{"_key":"66d9b17c364d","_type":"span","marks":["7a6202fe42a5"],"text":"Ailo’s new approach: the choice model"}],"level":1,"listItem":"blogNumbered","markDefs":[{"_key":"7a6202fe42a5","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"thisDocument","scrollTo":"def594ed739d"}],"style":"normal"},{"_key":"26d8a733147b","_type":"block","children":[{"_key":"04147e2b2fb9","_type":"span","marks":["4335fb9fea8e"],"text":"Frequently asked questions"}],"level":1,"listItem":"blogNumbered","markDefs":[{"_key":"4335fb9fea8e","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"thisDocument","scrollTo":"8f96ad9d0b0f"}],"style":"normal"},{"_key":"d14661ecaa47","_type":"sectionHeader","title":[{"_key":"5c030464b0c7","_type":"block","children":[{"_key":"fd6506c62f3c","_type":"span","marks":[],"text":"Traditional trust accounting in property management"}],"markDefs":[],"style":"heading2"}]},{"_key":"f0b2176428da","_type":"block","children":[{"_key":"5ac6b6aa93ed","_type":"span","marks":[],"text":"For decades, traditional trust accounting has been the industry standard for property management agencies. This model requires agencies to hold rental funds in a dedicated trust account, ensuring compliance with strict financial regulations."}],"markDefs":[],"style":"normal"},{"_key":"adb7a235a95c","_type":"block","children":[{"_key":"b6c2c4338283","_type":"span","marks":["strong"],"text":"Pros of traditional trust accounting"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"bba3d758b119","_type":"block","children":[{"_key":"4fceab35566a","_type":"span","marks":["strong"],"text":"Established and widely accepted"},{"_key":"c55f82536a6b","_type":"span","marks":[],"text":" – Trust accounts are familiar to property investors, renters, and auditors."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"42a8357fe1a6","_type":"block","children":[{"_key":"b39de17b00fc","_type":"span","marks":["strong"],"text":"More time to manage investor cash flow issues "},{"_key":"b6c96280947e","_type":"span","marks":[],"text":"– With mid and end-of-month disbursements, funds move at a slower pace, giving property managers more time to resolve issues that could impact a property investor’s cash flow."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"6fa1f9ab30ed","_type":"block","children":[{"_key":"578e37d100e3","_type":"span","marks":["strong"],"text":"Aligns with historic compliance standards "},{"_key":"eecd5d3711eb","_type":"span","marks":[],"text":"– Trust accounts operate within an established legal and financial framework, which makes it straightforward when dealing with questions of compliance from auditors and cautious investors."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"748cde409609","_type":"block","children":[{"_key":"a9d78a785d14","_type":"span","marks":["strong"],"text":"Cons of traditional trust accounting"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"3219fb1ce4b7","_type":"block","children":[{"_key":"f8db1968049a","_type":"span","marks":["strong"],"text":"Time-consuming administrative work"},{"_key":"aa1316f71d8e","_type":"span","marks":[],"text":" – Trust accounting involves significant manual work– including receipting, reconciliation, and audits – which don’t add any customer or business value."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"f7f481641295","_type":"block","children":[{"_key":"8ff39bbe5576","_type":"span","marks":["strong"],"text":"Rigid structure means less flexibility for customers"},{"_key":"98a3271a4dbe","_type":"span","marks":[],"text":" – Traditional trust accounting can be inflexible when it comes to payment methods, visibility into payments, and customer preferences."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"38fe6bb1ad7b","_type":"block","children":[{"_key":"354be9d1c84f","_type":"span","marks":["strong"],"text":"Higher risk of human error"},{"_key":"9d22ae64d5dd","_type":"span","marks":[],"text":" – Traditional trust accounting relies heavily on manual data entry, reconciliation, and reporting. Mistakes such as incorrect allocations, missed transactions, or delayed processing can cause significant disruptions and require time-consuming corrections."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"660164156784","_type":"block","children":[{"_key":"4b194cf9a297","_type":"span","marks":["strong"],"text":"Higher risk of fraud"},{"_key":"074d80bc8620","_type":"span","marks":[],"text":" – Because funds are pooled in a trust account, agencies must have strict controls in place to prevent unauthorised access, mismanagement, or fraudulent activity. Trust account fraud can have serious legal and financial consequences, and compliance regulations require rigorous oversight to mitigate these risks."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"799232ee4e5f","_type":"block","children":[{"_key":"f6a156c9950e","_type":"span","marks":["strong"],"text":"Harder for teams to take leave"},{"_key":"46f4dd58be29","_type":"span","marks":[],"text":" – Because traditional trust accounting is highly manual and lacks real-time visibility, key team members often struggle to take time off. If an agency relies on a single person to manage trust accounting, it can be challenging to step away without causing delays or disruptions."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"d2e9e8cd0def","_type":"block","children":[{"_key":"9bd134646913","_type":"span","marks":["strong"],"text":"End-of-month and financial year stress"},{"_key":"6352ee53b609","_type":"span","marks":[],"text":" – Property managers often find end-of-month and EOFY processing overwhelming, as it requires halting other work to focus on reconciliations and disbursements. This creates high-pressure deadlines and limits the ability to focus on customer service and other important business activities."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"6fef19398dd4","_type":"block","children":[{"_key":"d5fd9e8f9689","_type":"span","marks":["strong"],"text":"Examples of legacy trust accounting software providers"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"653688db1e04","_type":"block","children":[{"_key":"addb9ce1d9f6","_type":"span","marks":[],"text":"Console Cloud, Property Tree, and PropertyMe are widely used legacy trust accounting software designed for property managers."}],"markDefs":[],"style":"normal"},{"_key":"064383ea0afb","_type":"sectionHeader","title":[{"_key":"8d40a872696d","_type":"block","children":[{"_key":"7a1e125d7263","_type":"span","marks":[],"text":"Modern ‘direct to landlord’ accounting in property management"}],"markDefs":[],"style":"heading2"}]},{"_key":"a85d93fb6092","_type":"block","children":[{"_key":"e3fb766cf88f","_type":"span","marks":[],"text":"Direct to landlord property management (sometimes called trustless, trust-free, no-trust accounting, or automated direct payments) is a modern approach that eliminates the need for agencies to hold rental funds in a traditional trust account. "}],"markDefs":[],"style":"normal"},{"_key":"324e46431ea0","_type":"block","children":[{"_key":"77dad5f6bcb2","_type":"span","marks":[],"text":"Instead, all payments are automated, moving directly from the renter to the property investor, with deductions such as management fees and bills processed along the way, without being held in any kind of account that people have access to."}],"markDefs":[],"style":"normal"},{"_key":"5f54579bdd52","_type":"block","children":[{"_key":"03365470b15c","_type":"span","marks":["strong"],"text":"Pros of ‘direct to landlord’ accounting"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"fec64d3f12fd","_type":"block","children":[{"_key":"cb2b1bc907c9","_type":"span","marks":["strong"],"text":"Fewer errors & less complexity"},{"_key":"c939b658ed1e","_type":"span","marks":[],"text":" – ‘Direct to landlord’ systems reduce the need for manual handling of funds, minimising human error and removing the complexity of trust account regulations, audits, and reconciliations."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"cc9ab8d19787","_type":"block","children":[{"_key":"2579cfb60844","_type":"span","marks":["strong"],"text":"Reduced risk of fraud"},{"_key":"9e9e72895c53","_type":"span","marks":[],"text":" – Without funds being held in a trust account, the risk of mismanagement or fraud is significantly lowered. Every transaction is transparent and recorded in a secure digital ledger that only authorised parties can access in real time."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"fbc44930542c","_type":"block","children":[{"_key":"181008ea29dc","_type":"span","marks":["strong"],"text":"More transparency provides a better experience for everyone "},{"_key":"3a919f734883","_type":"span","marks":[],"text":"– This model enables real-time rent payments to property investors, eliminating end-of-month delays and improving cash flow. Many platforms also provide real-time tracking, giving property managers and investors complete visibility into transactions. Agencies that prioritise transparency will stand out in a competitive market."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"a7c2bd2dcfa2","_type":"block","children":[{"_key":"a222f5c45e28","_type":"span","marks":["strong"],"text":"Provide more cash flow options to renters and investors."},{"_key":"f58ea50453e7","_type":"span","marks":[],"text":" Offer more ways to pay rent and bills like via credit and debit cards."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"1161a80b80d8","_type":"block","children":[{"_key":"4e47083bfd9b","_type":"span","marks":["strong"],"text":"Lower administrative burden"},{"_key":"c038ee729c50","_type":"span","marks":[],"text":" – Agencies can save significant time by eliminating manual receipting, reconciliations, and end-of-month reporting, allowing teams to focus on customer relationships and business growth."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"f5c39a5507a3","_type":"block","children":[{"_key":"194e74706091","_type":"span","marks":["strong"],"text":"Cost savings"},{"_key":"c77af541cfd5","_type":"span","marks":[],"text":" – Trust accounting often comes with additional costs, such as auditing and bank fees. A ‘direct to landlord’ significantly reduces and in some cases eliminates these expenses."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"cb78e01c482b","_type":"block","children":[{"_key":"5fd4ff83b3b5","_type":"span","marks":["strong"],"text":"Cons of ‘direct to landlord’ accounting"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"fec32f987be9","_type":"block","children":[{"_key":"43a57b780125","_type":"span","marks":["strong"],"text":"Limited flexibility and compatibility with all payment scenarios"},{"_key":"623feb72e3a7","_type":"span","marks":[],"text":"– In some states, agencies need to maintain a trust account to process bonds and Centrepay payments. ‘Direct to landlord’ systems also can’t support complex payment setups like those in commercial leases or social housing, limiting their use as a universal solution."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"b4c8d292df46","_type":"block","children":[{"_key":"2209ffe94545","_type":"span","marks":["strong"],"text":"Less familiarity"},{"_key":"900243073b5e","_type":"span","marks":[],"text":" "},{"_key":"efb1096b5a6a","_type":"span","marks":["strong"],"text":"in the market "},{"_key":"33d16a3108ba","_type":"span","marks":[],"text":"– Many renters and property investors are accustomed to traditional trust accounting and may take time to adjust to a new system or prefer their funds are held in trust."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"c70ec3e6beaf","_type":"block","children":[{"_key":"d5f967b8bbd5","_type":"span","marks":["strong"],"text":"Training and transition effort"},{"_key":"f3e3198817a3","_type":"span","marks":[],"text":" – Change can be difficult, especially in an industry that has long relied on trust accounts. Adjusting to a new way of handling payments and reconciliations can require training and a shift in mindset for some property managers."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"8b3074d3050f","_type":"block","children":[{"_key":"1c5d05321ae9","_type":"span","marks":["strong"],"text":"Example of ‘direct to landlord’ accounting software for property managers:"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"060466db7d25","_type":"block","children":[{"_key":"f103c7d0fe98","_type":"span","marks":[],"text":"Managed App and Kolmeo are examples of property management software that use ‘direct to landlord’ (or trustless) accounting, automating payments without a traditional trust account."}],"markDefs":[],"style":"normal"},{"_key":"def594ed739d","_type":"sectionHeader","title":[{"_key":"f0b92a1ace7a","_type":"block","children":[{"_key":"93aaa00f4c90","_type":"span","marks":[],"text":"Why Ailo’s choice model gives you the best of both worlds"}],"markDefs":[],"style":"heading2"}]},{"_key":"36a399fc0ac2","_type":"block","children":[{"_key":"fcac63398dad","_type":"span","marks":[],"text":"At Ailo, we believe in choice. That’s why we offer "},{"_key":"ddd689639221","_type":"span","marks":["strong"],"text":"the only true choice model"},{"_key":"d54243e9483e","_type":"span","marks":[],"text":" that gives agencies the flexibility to process payments via a trust account or via automated ‘direct to landlord’ payments —whichever suits their business and their client's best."}],"markDefs":[],"style":"normal"},{"_key":"717ad97d458c","_type":"block","children":[{"_key":"311b3a27b8d7","_type":"span","marks":["strong"],"text":"Key advantages of Ailo’s choice model"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"c9c19f77ca94","_type":"block","children":[{"_key":"d78561fc8c5f","_type":"span","marks":["strong"],"text":"More choice for your customers."},{"_key":"fee1f5c4f72d","_type":"span","marks":[],"text":" Give investors and renters greater flexibility. Let them choose the payment approach that suits them best—like instant access to rental income for investors or more ways to pay rent and bills, including Visa and Mastercard credit cards."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"e69b9294ff88","_type":"block","children":[{"_key":"999f238d856c","_type":"span","marks":["strong"],"text":"Real-world flexibility to handle complex payment scenarios. "},{"_key":"63fcb37787a4","_type":"span","marks":[],"text":"Enjoy the transparency and efficiency of the ‘direct to landlord’ model, while still being able to handle complex payment scenarios like bonds, Centrepay, commercial leases, and social housing."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"cacc7ef92b80","_type":"block","children":[{"_key":"2a45bde16971","_type":"span","marks":["strong"],"text":"Save time and reduce stress."},{"_key":"72616fe26745","_type":"span","marks":[],"text":" Automated payments, investor statements, and rent reminders reduce manual admin and improve accuracy. Property managers report saving 6–10 hours per week and seeing a 65% drop in overdue tenancies. End-of-month processing and team leave are no longer disruption points."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"5012c9d0df78","_type":"block","children":[{"_key":"2854cf626bfd","_type":"span","marks":["strong"],"text":"Confidence in a shifting regulatory landscape. 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That means no more end-of-month surprises or “paid-to” phone calls."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"a40c53a06f33","_type":"sectionHeader","background":{"title":"None","value":"transparent"},"description":[{"_key":"c657313e24b6","_type":"block","children":[{"_key":"188d9c8de000","_type":"span","marks":[],"text":"With Ailo, agencies can automate payments, gain real-time visibility, and eliminate unnecessary admin work—while still using a trust account when it makes sense. The result? 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straight into his offset account to minimise interest, and pay bills by credit card when they’re due for maximum rewards points if he wants."}],"markDefs":[],"style":"normal"},{"_key":"98ebd165ceb0","_type":"block","children":[{"_key":"b6c11b647325","_type":"span","marks":["c0a7b3db92c7"],"text":"Watch Richie's story"}],"markDefs":[{"_key":"c0a7b3db92c7","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"06578c72-4899-4e46-aedf-d61f339d51e4","_type":"reference"}}],"style":"normal"}],"subtitle":"Property Investor","title":[{"_key":"3c2605feb83b","_type":"block","children":[{"_key":"1ba6a243a9610","_type":"span","marks":[],"text":"Richie loves the instant access to his funds"}],"markDefs":[],"style":"heading2"}],"visual":{"_type":"image","asset":{"_ref":"image-72fe65d71159ae0d48957c2c29d63f24341d1c8e-1954x1032-png","_type":"reference"}}},{"_key":"bd3b099333f8","_type":"slide","description":[{"_key":"32cb97282f13","_type":"block","children":[{"_key":"843cf1e22e64","_type":"span","marks":[],"text":"“I logged into Ailo and it pretty much did everything for me,\" he said."}],"markDefs":[],"style":"normal"},{"_key":"ecf5782d2450","_type":"block","children":[{"_key":"fb6238d9b060","_type":"span","marks":[],"text":"\"It took me like 7 seconds to pay rent. 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They offer limited visibility into payments, force agencies to follow strict trust account rules, and create unnecessary administrative bottlenecks—especially at the end of the month when everything grinds to a halt."}],"markDefs":[],"style":"normal"},{"_key":"890c9dd2c18c","_type":"block","children":[{"_key":"b2e17699e732","_type":"span","marks":[],"text":"On the other hand, ‘direct to landlord’ models like Managed App remove the complexity of trust accounting but lack flexibility for agencies that still need trust accounts for certain scenarios."}],"markDefs":[],"style":"normal"},{"_key":"a4e9c244eb6a","_type":"block","children":[{"_key":"963c3a061404","_type":"span","marks":[],"text":"Ailo’s choice model allows agencies and their customers to choose the best option for them. Whether a property investor prefers the familiarity of traditional trust accounting or opts for ‘direct to landlord’ payments, Ailo supports both seamlessly. Automation is built into the platform, so property managers can remain agnostic—neither option creates extra work. The result: more choice for clients, with no added burden for your team."}],"markDefs":[],"style":"normal"},{"_key":"75990390163c","_type":"block","children":[{"_key":"4e80ea2b7912","_type":"span","marks":[],"text":"Ultimately, understanding your options and technology available will help you make an informed choice that aligns with your agency’s goals. Each agency’s situation is unique, but the overarching goal remains the same: safeguarding client funds and ensuring trust is paramount."}],"markDefs":[],"style":"normal"},{"_key":"f88388929f23","_type":"callToAction","actionList":[{"_key":"34390898378e","_type":"actionItem","blank":true,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"866cdc9a-0f80-4a18-b719-9d8dda97d9d6","_type":"reference"},"title":"Get a demo"},{"_key":"f7040520ee24","_type":"actionItem","blank":true,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"866cdc9a-0f80-4a18-b719-9d8dda97d9d6","_type":"reference"},"title":"Chat to Catherine"}],"background":{"title":"Cloud","value":"#F7F7F7"},"description":[{"_key":"b840b38973f3","_type":"block","children":[{"_key":"347cba1251a0","_type":"span","marks":[],"text":"Catherine has 7 years experience as a property manager under her belt and can share first hand what it's like working in an office that uses the Ailo platform."}],"markDefs":[],"style":"normal"}],"title":[{"_key":"b6e176dd5237","_type":"block","children":[{"_key":"4875d90645a6","_type":"span","marks":[],"text":"Make end-of-month just another regular day"}],"markDefs":[],"style":"heading2"}],"visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-959293e6aa4ef7f1c459d82075c9403bab993028-120x110-png","_type":"reference"}}},{"_key":"0efbb658ac64","_type":"questionList","background":{"title":"Sky Gradient","value":"#EAF1FB"},"sectionList":[{"_key":"8f96ad9d0b0f","_type":"section","questions":[{"_key":"5af9866c81ad","_type":"question","answer":[{"_key":"f4c9f24d7fac","_type":"block","children":[{"_key":"ea94d5f43a86","_type":"span","marks":[],"text":"Trust accounting software helps property managers manage rental payments through a dedicated trust account, ensuring compliance with strict financial regulations. These systems allow agencies to collect, hold, and disburse funds securely, while also managing reconciliations, audits, and reporting requirements. Traditional trust accounting software supports legal compliance but often involves time-consuming manual processes—especially at the end of the month."}],"markDefs":[],"style":"normal"}],"title":"What is trust accounting software for property management?"},{"_key":"c967325d6a18","_type":"question","answer":[{"_key":"c442ab40d694","_type":"block","children":[{"_key":"70e00543ff28","_type":"span","marks":[],"text":"‘Direct to landlord’ accounting software—also known as trustless or no-trust accounting—eliminates the need for a traditional trust account. Instead, it automates payments by routing rent and bill payments directly from the renter to the property investor, with fees and expenses deducted along the way."}],"markDefs":[],"style":"normal"},{"_key":"220c32e2d0e1","_type":"block","children":[{"_key":"d99116fd073a","_type":"span","marks":[],"text":"This approach removes the administrative and compliance burden of managing a trust account and simplifies payment workflows. It’s designed to reduce manual work, improve cash flow, and give property managers, renters, and investors full visibility into every transaction—without the need to hold client funds in trust."}],"markDefs":[],"style":"normal"},{"_key":"55eaca006356","_type":"block","children":[{"_key":"6b216c786c57","_type":"span","marks":[],"text":"However, this model doesn’t support every payment scenario. In some states, agencies still require a trust account for processing bond payments, Centrepay, or complex commercial lease arrangements."}],"markDefs":[],"style":"normal"}],"title":"What is ‘direct to landlord’ (or trustless) accounting software for property management?"},{"_key":"0e91471ec4c8","_type":"question","answer":[{"_key":"56893692ca4a","_type":"block","children":[{"_key":"58492722216e","_type":"span","marks":[],"text":"Both models have their strengths."}],"markDefs":[],"style":"normal"},{"_key":"611b7487906c","_type":"block","children":[{"_key":"af26216386b1","_type":"span","marks":[],"text":"Traditional trust accounting offers control and aligns with long-standing compliance standards. But it also comes with significant manual admin—like reconciliations, receipting, and time-consuming end-of-month processing."}],"markDefs":[],"style":"normal"},{"_key":"2d0758407f4f","_type":"block","children":[{"_key":"a3c4b26e0606","_type":"span","marks":[],"text":"‘Direct to landlord’ (or trustless) systems automate payments, reduce manual work, increase transparency, and enable real-time transactions. However, they don’t support every payment scenario. Some agencies still require a trust account for things like bond payments, Centrepay, or complex lease setups."}],"markDefs":[],"style":"normal"},{"_key":"97a2d8f3b968","_type":"block","children":[{"_key":"09afd68e62d4","_type":"span","marks":[],"text":"That’s why a choice-based approach offers the best of both worlds—giving agencies the flexibility to automate where they can, while still supporting trust accounting when needed."}],"markDefs":[],"style":"normal"}],"title":"Is trust accounting or ‘direct to landlord’ (or trustless) accounting better for property management?"},{"_key":"435383ab4423","_type":"question","answer":[{"_key":"11db2d9abba3","_type":"block","children":[{"_key":"12176ad47b2a","_type":"span","marks":[],"text":"Ailo gives property managers and investors the flexibility to manage payments their way. Whether they prefer automated payments or traditional trust account payments, Ailo makes both options seamless."}],"markDefs":[],"style":"normal"},{"_key":"e6e07c81c884","_type":"block","children":[{"_key":"e5d4122cd8cf","_type":"span","marks":[],"text":"For example, some investors may prefer a traditional model—having their rental income and expenses managed through a trust account with monthly disbursements and statements. For property managers, the platform automates a lot of the receipting and reconciliation work, reducing admin time."}],"markDefs":[],"style":"normal"},{"_key":"f9dff4e3a96d","_type":"block","children":[{"_key":"7f4ce4ed6754","_type":"span","marks":[],"text":"Other investors want immediate access to their funds. With Ailo’s embedded payments platform, rent is automatically transferred as soon as it’s paid—no waiting for end-of-month disbursements, and no need for property managers to manually receipt or disburse funds. Agencies using Ailo report saving 6–10 hours per week per 100 properties."}],"markDefs":[],"style":"normal"},{"_key":"5d9e3bf53daa","_type":"block","children":[{"_key":"6a750e7bbbb5","_type":"span","marks":[],"text":"In this model, investors also have more choice when it comes to paying bills. They can use rental income, direct debit, or Visa or Mastercard to earn points and manage cash flow. Since bills are auto-paid as soon as rent comes in, suppliers get paid faster, meaning repairs and maintenance are completed sooner– which means suppliers more likely to prioritise work from agencies using Ailo."}],"markDefs":[],"style":"normal"},{"_key":"a87e3876b3bb","_type":"block","children":[{"_key":"f972285f0b06","_type":"span","marks":[],"text":"Renters benefit too. Instead of being restricted to trust account payments, they can pay rent through the Ailo app using direct debit, debit card, or credit card—giving them more control over their cash flow."}],"markDefs":[],"style":"normal"},{"_key":"66f1cf719ee7","_type":"block","children":[{"_key":"3253b301db61","_type":"span","marks":[],"text":"Regardless of how payments are managed, everyone gets real-time visibility. Investors, property managers, and renters can see payment history, live balances, upcoming bills, and automated reminders—eliminating end-of-month surprises and reducing overdue rent by 65% for agencies using Ailo."}],"markDefs":[],"style":"normal"},{"_key":"f553e7ec2fee","_type":"block","children":[{"_key":"950019b3fc0d","_type":"span","marks":[],"text":"Legacy software, on the other hand, offers limited visibility, little flexibility, and a time-consuming end-of-month process. Ailo removes these roadblocks—saving time, improving transparency, and giving everyone greater control over their money."}],"markDefs":[],"style":"normal"}],"title":"How does Ailo’s ‘choice model’ for payments and accounting work?"},{"_key":"e10c1addeac2","_type":"question","answer":[{"_key":"e2b58af0ea47","_type":"block","children":[{"_key":"ffe060109ce2","_type":"span","marks":[],"text":"Ailo’s embedded payments platform makes rent payments seamless, automated, and flexible for property managers, investors, and renters. Each user is given an Ailo account (a digital wallet) to store, transfer, and track funds in real-time. These funds belong entirely to the user, just like cash in a bank account."}],"markDefs":[],"style":"normal"},{"_key":"5fa80ad77733","_type":"block","children":[{"_key":"78ab01d1e9d1","_type":"span","marks":[],"text":"When a renter makes a payment, funds go directly to the property investor’s Ailo account, with management fees and bills automatically deducted. This eliminates manual reconciliation and speeds up processing."}],"markDefs":[],"style":"normal"},{"_key":"245d434c61bc","_type":"block","children":[{"_key":"b13c803a7b64","_type":"span","marks":[],"text":"If the renter pays rent with a credit or debit card, the money will arrive securely in the property investor’s Ailo Wallet within two hours. If they pay with direct debit, it may take up to two banking days."}],"markDefs":[],"style":"normal"},{"_key":"1732c2abeaa6","_type":"block","children":[{"_key":"25a413dc4e98","_type":"span","marks":[],"text":"Once the money arrives, property investors can either manually transfer the funds to their bank account or set up automatic transfers. And because the platform works with the latest payment technology (including NPP), deposits from Ailo will typically arrive within minutes."}],"markDefs":[],"style":"normal"},{"_key":"8cab66b113d2","_type":"block","children":[{"_key":"95ec6fc74634","_type":"span","marks":["dde814916c4e"],"text":"Learn more about how direct to landlord payments work in Ailo."}],"markDefs":[{"_key":"dde814916c4e","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"aff06991-1f2b-42b9-9578-67d131dc6fd4","_type":"reference"}}],"style":"normal"}],"title":"How do automated payments work in Ailo’s embedded payments platform?"},{"_key":"66692c16756c","_type":"question","answer":[{"_key":"d9537558d2b7","_type":"block","children":[{"_key":"b7b02a5f7177","_type":"span","marks":[],"text":"MePay is a payments feature within PropertyMe that operates using Macquarie Bank’s legacy DEFT system. Ailo, on the other hand, has built its payment infrastructure specifically for property management, automating payments end-to-end. Ailo supports more payment types, including direct debit from credit and debit cards, one-off payments, Centrepay, and EFT deposits. Ailo also enables real-time disbursements, whereas MePay takes up to three business days for payments to clear."}],"markDefs":[],"style":"normal"}],"title":"How does Ailo’s embedded payments platform compare to PropertyMe’s MePay?"},{"_key":"948d96214d68","_type":"question","answer":[{"_key":"722b1fbee0b8","_type":"block","children":[{"_key":"2d4047d9ba2c","_type":"span","marks":[],"text":"Ailo is built on responsible and transparent payments innovation. 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The new property manager will do the heavy lifting - so you can relax knowing your property is in safe hands."}],"markDefs":[],"style":"normal"},{"_key":"8accce141e44","_type":"block","children":[{"_key":"c804f70ae180","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a956bd316fbe","_type":"block","children":[{"_key":"ff8502e430a3","_type":"span","marks":["strong"],"text":"How much notice do I need to give my current property manager before switching?"}],"markDefs":[],"style":"normal"},{"_key":"48c89efc4bb7","_type":"block","children":[{"_key":"b11685d4155d","_type":"span","marks":[],"text":"Check your management agreement. Most agencies require 30 day notice, but this can vary. If you’re unsure, your new property manager can review the agreement for you and advise on next steps."}],"markDefs":[],"style":"normal"},{"_key":"d785bd4f7d00","_type":"block","children":[{"_key":"133e9c467fb4","_type":"span","marks":["strong"],"text":"Can I switch property managers if I'm locked into a fixed-term agreement?"}],"markDefs":[],"style":"normal"},{"_key":"f9f996c8a5dc","_type":"block","children":[{"_key":"790efbc6999c","_type":"span","marks":[],"text":"Yes, though you may be subject to early termination fees depending on your contract. Again, a quality new agency will guide you through this and may even help negotiate a cleaner exit if needed."}],"markDefs":[],"style":"normal"},{"_key":"c1aee45fec6b","_type":"block","children":[{"_key":"912951d4a6a9","_type":"span","marks":["strong"],"text":"How can I evaluate if a property manager's technology will actually benefit me as an investor?"}],"markDefs":[],"style":"normal"},{"_key":"04ecf762a08c","_type":"block","children":[{"_key":"85da881f20c4","_type":"span","marks":[],"text":"Technology is one of the biggest differentiators between modern and outdated property management services. Ask for a demo or walkthrough of the tools they use — especially around:"}],"markDefs":[],"style":"normal"},{"_key":"2cd56f733675","_type":"block","children":[{"_key":"bb685afdf58c","_type":"span","marks":[],"text":"Real-time access to financial data"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"493852382123","_type":"block","children":[{"_key":"3edcd9ef7251","_type":"span","marks":[],"text":"Maintenance tracking and approvals"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"5f63f6482c6e","_type":"block","children":[{"_key":"58da78e87da0","_type":"span","marks":[],"text":"Communication tools"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"75d8c50a2a69","_type":"block","children":[{"_key":"d544bedce37c","_type":"span","marks":[],"text":"Tenant engagement features"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"c07f499eeb68","_type":"block","children":[{"_key":"2c7b43cd6a5e","_type":"span","marks":[],"text":"Explore how forward-thinking agencies are using platforms like Ailo to offer this level of visibility and control here: 👉 "},{"_key":"367b7dac2679","_type":"span","marks":["da94b1331c1c"],"text":"https://ailo.io/investors"}],"markDefs":[{"_key":"da94b1331c1c","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/investors","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-440aeb6d99442027ed2540b9de9af16cb6bff58e-1072x765-png","_type":"reference"}},"date":"2025-03-20","excerpt":"Considering switching property managers? Discover practical tips for investors to transition smoothly while protecting your investment. ","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"f62204a11db8","_ref":"25231097-e810-48b5-a1d7-cf2dbfa38f96","_type":"relatedItem"},{"_key":"dfe1b4e09317","_ref":"5f5da3a3-6e7e-4a59-a0a1-44220189f100","_type":"relatedItem"},{"_key":"44d0d7f66a74","_ref":"1d8aed44-a5f3-459e-a606-9e764235ca23","_type":"relatedItem"}]},"slug":"blog/the-investors-guide-to-selecting-the-right-property-manager","title":"The investor's guide to selecting the right property manager","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-06-30T14:28:32Z","_id":"7cf27d50-f427-4a55-a668-663aeaeed840","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"6953aa71212b","_type":"block","children":[{"_key":"b4f7beed9a31","_type":"span","marks":[],"text":"Most maintenance headaches follow predictable patterns. The good news? A few simple, proactive steps can help you stay ahead – saving time and keeping renters and investors happier"}],"markDefs":[],"style":"normal"},{"_key":"0d7aacc7391d","_type":"block","children":[{"_key":"4b9461362219","_type":"span","marks":[],"text":"Here are the most common requests a property manager will face…"}],"markDefs":[],"style":"normal"},{"_key":"bb02a7290a8a","_type":"block","children":[{"_key":"ec11328ae90c","_type":"span","marks":["strong"],"text":"Most common maintenance requests across Australia"}],"markDefs":[],"style":"normal"},{"_key":"4bb11e9b44c7","_type":"block","children":[{"_key":"b30ebb30a80a","_type":"span","marks":["strong"],"text":"Plumbing problems that just keep coming up"}],"markDefs":[],"style":"normal"},{"_key":"1cf83d9089bb","_type":"block","children":[{"_key":"64f01693751b","_type":"span","marks":[],"text":"Blocked drains, dripping taps, and the occasional burst pipe are all too familiar for most property managers. With so many older homes across Australia still running on original plumbing, it’s no surprise these issues crop up again and again."}],"markDefs":[],"style":"normal"},{"_key":"08f2b3b40d6e","_type":"block","children":[{"_key":"bd429d5cb2c6","_type":"span","marks":[],"text":"Even small leaks can cause big problems if left too long — and it’s easy to see why renters get frustrated when something as basic as running water becomes a hassle."}],"markDefs":[],"style":"normal"},{"_key":"230a0db5042f","_type":"block","children":[{"_key":"dc6a336b4ed2","_type":"span","marks":["strong"],"text":"Heating and cooling issues inAustralia's extreme climate"}],"markDefs":[],"style":"normal"},{"_key":"264bf9c49bb3","_type":"block","children":[{"_key":"914b75cdf117","_type":"span","marks":[],"text":"From Darwin's humidity to Melbourne's variable weather, heating and cooling systems across Australia get a serious workout. Filters clog, systems strain, and breakdowns often seem to happen at the worst possible time."}],"markDefs":[],"style":"normal"},{"_key":"5e4143a76c4c","_type":"block","children":[{"_key":"c74658b9692b","_type":"span","marks":[],"text":"Older systems are especially prone to iss if they haven’t been serviced regularly. It’s not just renter comfort that takes a hit — energy bills can spike and maintenance requests tend to flood in."}],"markDefs":[],"style":"normal"},{"_key":"a5b21ec8dc82","_type":"block","children":[{"_key":"a2f747dcb9fc","_type":"span","marks":["strong"],"text":"When essential appliances stop working"}],"markDefs":[],"style":"normal"},{"_key":"4bd502633eb4","_type":"block","children":[{"_key":"a079d157a933","_type":"span","marks":[],"text":"It’s always the worst timing — the fridge gives out before the weekend shop, or the washing machine stalls mid-cycle. When key appliances like these stop working, renters understandably want a quick fix."}],"markDefs":[],"style":"normal"},{"_key":"267808efbcf1","_type":"block","children":[{"_key":"1ba0d22aee65","_type":"span","marks":[],"text":"As appliances age, they tend to become less reliable and more expensive to keep patching up. Sometimes, what starts as a small repair turns into a recurring issue that costs more than simply replacing it."}],"markDefs":[],"style":"normal"},{"_key":"324bbbae086f","_type":"block","children":[{"_key":"cea840e1b0b1","_type":"span","marks":["strong"],"text":"Pest problems that multiply quickly"}],"markDefs":[],"style":"normal"},{"_key":"7542962c1d22","_type":"block","children":[{"_key":"a8e3123a6f30","_type":"span","marks":[],"text":"Warm weather and rainy seasons can make some properties feel like the perfect home — for pests.Cockroaches, ants, rodents, and termites can show up fast, especially if entry points or food sources go unnoticed."}],"markDefs":[],"style":"normal"},{"_key":"da1b7a33a565","_type":"block","children":[{"_key":"1584c824b265","_type":"span","marks":[],"text":"Once they’ve settled in, they can be expensive to deal with — and they can quickly damage both the property and your relationship with renters. A proactive approach can go a long way in preventing small issues from becoming bigger problems."}],"markDefs":[],"style":"normal"},{"_key":"ac17719a098a","_type":"block","children":[{"_key":"27945e70456d","_type":"span","marks":["strong"],"text":"Security and access issues"}],"markDefs":[],"style":"normal"},{"_key":"be8eab97f055","_type":"block","children":[{"_key":"564161765a92","_type":"span","marks":[],"text":"Lost keys, jammed locks, or faulty intercoms tend to happen at the worst times — and often after hours.. These issues can feel urgent for renters and often lead to emergency callouts that hit your budget hard. Even small fixes can become stressful when they affect someone’s ability to feel safe or get into their home, which is why a quick, clear response matters."}],"markDefs":[],"style":"normal"},{"_key":"79a165b7b068","_type":"block","children":[{"_key":"4fde361186ce","_type":"span","marks":["strong"],"text":"Prevention strategies that actually work"}],"markDefs":[],"style":"normal"},{"_key":"617311a29705","_type":"block","children":[{"_key":"92b5b363e61e","_type":"span","marks":[],"text":"Set up a simple seasonal maintenance calendar"}],"markDefs":[],"style":"normal"},{"_key":"c0cff825fd90","_type":"block","children":[{"_key":"c24318cbae43","_type":"span","marks":["strong"],"text":"Simple seasonal checks can make a big difference. A few quick inspections — timed around summer heat, winter chills, or storm season — can help spot issues early and keep things running smoothly."}],"markDefs":[],"style":"normal"},{"_key":"c822baad9058","_type":"block","children":[{"_key":"3f48334d0de0","_type":"span","marks":["strong"],"text":"Some property managers service HVAC systems twice a year, while others do an annual plumbing check to catch wear before it turns into something bigger. Keeping a record of those inspections builds a helpful maintenance history — and gives investors confidence that their property is in good hands."}],"markDefs":[],"style":"normal"},{"_key":"795f764aa92d","_type":"block","children":[{"_key":"fc311095c7c6","_type":"span","marks":["strong"],"text":"Use technology to stay one step ahead"}],"markDefs":[],"style":"normal"},{"_key":"8ca8df34bdeb","_type":"block","children":[{"_key":"9e63215383f0","_type":"span","marks":[],"text":"When maintenance requests are easy to log — and just as easy to track — it’s a win for everyone. Renters can flag issues with photos, giving you a clearer picture of what’s needed. From there, scheduling the right trade becomes faster and more efficient."}],"markDefs":[],"style":"normal"},{"_key":"deda052f9187","_type":"block","children":[{"_key":"713f8fceb36e","_type":"span","marks":[],"text":"Platforms like Ailo do more than just organise requests — they help spot recurring issues, track response times, and give you the data to have smarter conversations with investors. It’s about turning a reactive task into a proactive part of your service.."}],"markDefs":[],"style":"normal"},{"_key":"294ad42fc306","_type":"block","children":[{"_key":"d42395a1d4ad","_type":"span","marks":["strong"],"text":"Build strong relationships with reliable trades"}],"markDefs":[],"style":"normal"},{"_key":"24a448ba72ba","_type":"block","children":[{"_key":"046e12a51170","_type":"span","marks":[],"text":"Working with the same trusted plumbers, sparkies, and HVAC technicians over time can make all the difference. They get to know your properties — and often spot small issues before they become big problems."}],"markDefs":[],"style":"normal"},{"_key":"d7a02c759c37","_type":"block","children":[{"_key":"6b234c9fdec9","_type":"span","marks":[],"text":"Some property managers build these relationships by using the same local teams for recurring work, giving feedback after jobs, and paying promptly (https://ailo.io/blog/why-tradies-love-the-ailo-platform). It’s a two-way street: when trades know they’re valued, they’re more likely to prioritise your jobs and keep standards high."}],"markDefs":[],"style":"normal"},{"_key":"32f90dd27ea4","_type":"block","children":[{"_key":"2df621987687","_type":"span","marks":["strong"],"text":"Share practical tips with renters without overloading them"}],"markDefs":[],"style":"normal"},{"_key":"15ec4a42b025","_type":"block","children":[{"_key":"a1ea358a23bf","_type":"span","marks":[],"text":"Sometimes a little guidance goes a long way. Sharing simple, practical tips — like how to reset a circuit breaker or clear a minor blockage — can help renters feel more confident and reduce unnecessary callouts. It also helps to be clear about what counts as an emergency and what can wait. Renters appreciate knowing what to do and who to call, especially when something goes wrong after hours."}],"markDefs":[],"style":"normal"},{"_key":"aade5b1920b8","_type":"block","children":[{"_key":"69325412063f","_type":"span","marks":["strong"],"text":"Specific prevention tactics for common problems"}],"markDefs":[],"style":"normal"},{"_key":"5092b7bf2f11","_type":"block","children":[{"_key":"7c754f56ff27","_type":"span","marks":["strong"],"text":"Plumbing protection strategies"}],"markDefs":[],"style":"normal"},{"_key":"ed3f2edf69bd","_type":"block","children":[{"_key":"913c2edd9b30","_type":"span","marks":[],"text":"Some property managers install drain screens to catch hair and debris early — a simple fix that can prevent bigger headaches later. Regular drain cleaning also helps avoid blockages that lead to emergency callouts."}],"markDefs":[],"style":"normal"},{"_key":"6f99b7b2fc6a","_type":"block","children":[{"_key":"dbb770c0a2ca","_type":"span","marks":[],"text":"And while it’s not always top of mind, giving renters a few reminders around things like cooking oils or wet wipes can help keep things flowing smoothly. For older properties, an annual pipe check can be a smart preventative step."}],"markDefs":[],"style":"normal"},{"_key":"e17049f88356","_type":"block","children":[{"_key":"3588f5968f99","_type":"span","marks":["strong"],"text":"HVAC system care"}],"markDefs":[],"style":"normal"},{"_key":"c2cc062e88e5","_type":"block","children":[{"_key":"3dc3b13a6d98","_type":"span","marks":[],"text":"Regular filter changes and the occasional deep clean of the system (like the evaporator coils) can go a long way toward avoiding breakdowns — especially during peak seasons."}],"markDefs":[],"style":"normal"},{"_key":"c0cb48ef9845","_type":"block","children":[{"_key":"2a43923f884a","_type":"span","marks":[],"text":"Some agencies also install smart thermostats, which not only help renters manage usage but give you visibility into unusual energy spikes that might signal an issue before it turns into a request."}],"markDefs":[],"style":"normal"},{"_key":"aefe922f2b59","_type":"block","children":[{"_key":"affa628a57c6","_type":"span","marks":["strong"],"text":"Appliance longevity tips"}],"markDefs":[],"style":"normal"},{"_key":"6b6b9c355b08","_type":"block","children":[{"_key":"66e2d0362d97","_type":"span","marks":[],"text":"A few quick checks — like cleaning fridge coils or descaling the washing machine — can help appliances last longer and perform better."}],"markDefs":[],"style":"normal"},{"_key":"9822bb634715","_type":"block","children":[{"_key":"50344e6771fc","_type":"span","marks":[],"text":"Keeping a simple log of appliance maintenance across your properties also helps you plan ahead, so you’re replacing things on your terms — not scrambling after a breakdown.."}],"markDefs":[],"style":"normal"},{"_key":"25208d1d997a","_type":"block","children":[{"_key":"577a31b91f83","_type":"span","marks":["strong"],"text":"Pest prevention approaches"}],"markDefs":[],"style":"normal"},{"_key":"1b4a9f7631e0","_type":"block","children":[{"_key":"2dc3b250682c","_type":"span","marks":[],"text":"Pests tend to find their way in through small gaps and bad timing. Some property managers walk the exterior of their properties now and then to spot easy fixes — sealing entry points or clearing away debris."}],"markDefs":[],"style":"normal"},{"_key":"21d81f158033","_type":"block","children":[{"_key":"b968aeff8c7b","_type":"span","marks":[],"text":"Inside, simple habits around waste management and food storage can make a big difference. A quick conversation with renters or a short email with seasonal tips can go a long way in keeping pests at bay."}],"markDefs":[],"style":"normal"},{"_key":"c112ea117a36","_type":"block","children":[{"_key":"7a2050331fbc","_type":"span","marks":["strong"],"text":"Creating systems that support prevention"}],"markDefs":[],"style":"normal"},{"_key":"d7a8dc20afae","_type":"block","children":[{"_key":"dfa6bf5bc824","_type":"span","marks":["strong"],"text":"Documentation that drives decisions"}],"markDefs":[],"style":"normal"},{"_key":"c244995ff298","_type":"block","children":[{"_key":"dc3fd95a75e9","_type":"span","marks":[],"text":"Keeping a clear record of maintenance requests and repairs can help you spot patterns across your portfolio. If the same issue keeps cropping up at the same property, it might be time for a longer-term fix — not just another callout."}],"markDefs":[],"style":"normal"},{"_key":"aac71c4cb3a2","_type":"block","children":[{"_key":"8a43c637531b","_type":"span","marks":[],"text":"Platforms like Ailo track these requests (https://ailo.io/pm), so you can see trends over time, stay on top of recurring problems, and make smarter calls on where to invest. It also gives you something concrete to share with investors when recommending upgrades or preventative work — real data that shows you're managing proactively, not just reactively."}],"markDefs":[],"style":"normal"},{"_key":"9e46f4fc21f2","_type":"block","children":[{"_key":"2a9b6861d301","_type":"span","marks":["strong"],"text":"Help investors plan ahead with seasonal routines"}],"markDefs":[],"style":"normal"},{"_key":"526869d625de","_type":"block","children":[{"_key":"f0e857d75024","_type":"span","marks":[],"text":"Preparing for seasonal changes isn’t just about ticking off a to-do list — it’s about protecting the investment. Whether it’s regular HVAC servicing before summer, gutter cleaning ahead of storm season, or checking for drafts in winter, these small actions can prevent costly damage and renter discomfort later on."}],"markDefs":[],"style":"normal"},{"_key":"1a392881e20b","_type":"block","children":[{"_key":"19fa4fc01d74","_type":"span","marks":[],"text":"When you can show investors a simple plan — and even better, the data to back it up — it becomes easier to have proactive conversations about maintenance. Platforms like Ailo help you keep track of what’s been done (and when), so you can demonstrate care, foresight, and value every step of the way."}],"markDefs":[],"style":"normal"},{"_key":"fabc501b9948","_type":"block","children":[{"_key":"afbb9779d289","_type":"span","marks":["strong"],"text":"Emergency response protocols"}],"markDefs":[],"style":"normal"},{"_key":"56c40df0b30c","_type":"block","children":[{"_key":"ea603a03bd10","_type":"span","marks":[],"text":"Emergencies don’t happen often — but when they do, clear processes matter. Some property managers share simple guidelines with renters about what counts as urgent and who to contact after hours. Having a clear plan helps renters feel supported, reduces unnecessary callouts, and keeps your team focused on the things that really need attention."}],"markDefs":[],"style":"normal"},{"_key":"7d9731401bc6","_type":"block","children":[{"_key":"a0eaf4f47f78","_type":"span","marks":["strong"],"text":"Making prevention profitable"}],"markDefs":[],"style":"normal"},{"_key":"0f22296aa45c","_type":"block","children":[{"_key":"a167c5fc5a2d","_type":"span","marks":["strong"],"text":"Cost benefits of proactive maintenance"}],"markDefs":[],"style":"normal"},{"_key":"c037bc9342da","_type":"block","children":[{"_key":"ab944b1ad4e3","_type":"span","marks":[],"text":"Unexpected repairs are always more expensive — in both time and money. A little forward planning, like regular servicing, can help extend the life of equipment and protect the property’s value over time."}],"markDefs":[],"style":"normal"},{"_key":"e9e06542fb7d","_type":"block","children":[{"_key":"c5cd2b9e7936","_type":"span","marks":[],"text":"Reducing emergency callouts doesn’t just save on after-hours fees. It also means fewer interruptions for renters, and fewer stressful moments for your team. That smoother experience often leads to longer tenancies and lower turnover costs."}],"markDefs":[],"style":"normal"},{"_key":"2fed2742aa55","_type":"block","children":[{"_key":"b0167722e61d","_type":"span","marks":["strong"],"text":"A better experience for renters"}],"markDefs":[],"style":"normal"},{"_key":"1046dfc39067","_type":"block","children":[{"_key":"ea0c3a41f3e5","_type":"span","marks":[],"text":"When things just work, renters notice. Proactive maintenance shows that you're managing professionally and that you care about renter comfort — not just compliance. That confidence translates into longer stays and stronger retention."}],"markDefs":[],"style":"normal"},{"_key":"d92a04fea30c","_type":"block","children":[{"_key":"3566a0af3dcc","_type":"span","marks":[],"text":"Well-maintained homes are easier to market, attract quality renters, and often justify stronger rental returns. In a competitive market, prevention isn’t just a nice-to-have — it can give you (and your investors) a real edge.."}],"markDefs":[],"style":"normal"},{"_key":"888b4bbba6a4","_type":"block","children":[{"_key":"d71cf5e607b0","_type":"span","marks":["strong"],"text":"Owner relationship benefits"}],"markDefs":[],"style":"normal"},{"_key":"25ef36465fc3","_type":"block","children":[{"_key":"42920e92f554","_type":"span","marks":[],"text":"Investors appreciate when you protect their assets with smart, preventative strategies — and they notice the difference when emergency repairs aren’t draining their returns. Detailed reporting shows your proactive approach and professional standards."}],"markDefs":[],"style":"normal"},{"_key":"d0f994f7ec72","_type":"block","children":[{"_key":"45f5ec34ead9","_type":"span","marks":[],"text":"Preventing major repairs maintains property values and demonstrates the value of professional management services. When you can show owners data like faster response times and reduced emergency callouts, you're proving your worth with concrete evidence."}],"markDefs":[],"style":"normal"},{"_key":"87994e529bce","_type":"block","children":[{"_key":"9fffd82f2543","_type":"span","marks":["strong"],"text":"Building your prevention-focused approach"}],"markDefs":[],"style":"normal"},{"_key":"da17a98a89c0","_type":"block","children":[{"_key":"8f08ec334448","_type":"span","marks":[],"text":"Start with the most common issues in your portfolio—usually plumbing and HVAC problems. Implement simple preventative measures and track their impact on maintenance requests."}],"markDefs":[],"style":"normal"},{"_key":"a620ac787b07","_type":"block","children":[{"_key":"9b85257a4c3d","_type":"span","marks":[],"text":"Technology can streamline your efforts, but relationships with reliable trades and educated renters form the foundation of effective prevention strategies. Property management software (https://ailo.io) that centralises maintenance requests gives you the data to demonstrate your proactive approach to owners."}],"markDefs":[],"style":"normal"},{"_key":"f5bf2c460954","_type":"block","children":[{"_key":"cf0d1a9363e2","_type":"span","marks":[],"text":"Every avoided emergency means fewer disruptions, happier renters, and a stronger relationship with your investors. Not to mention one less late-night call about a dripping tap."}],"markDefs":[],"style":"normal"},{"_key":"ff77bf8049ec","_type":"block","children":[{"_key":"85a082fca78a","_type":"span","marks":[],"text":"The most successful property managers don't just respond to problems—they prevent them from happening in the first place. When you can show investors how you’re reducing emergencies, improving renter experiences, and protecting their asset, it’s more than just maintenance. It’s partnership."}],"markDefs":[],"style":"normal"},{"_key":"a41fb4c9a000","_type":"block","children":[{"_key":"04348cf5ced7","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"normal"},{"_key":"8bfff9ef8d48","_type":"block","children":[{"_key":"0a46df968c25","_type":"span","marks":["strong"],"text":"How often should I schedule preventative maintenance inspections?"}],"markDefs":[],"style":"normal"},{"_key":"2b7580cb64ca","_type":"block","children":[{"_key":"dbcdc2ba7a22","_type":"span","marks":[],"text":"It depends on the property and the systems in place — but many property managers find that a mix of seasonal and annual checks works well. For example, a seasonal inspection before summer or winter can help spot HVAC issues early, while an annual plumbing check is often enough to catch wear before it causes bigger problems."}],"markDefs":[],"style":"normal"},{"_key":"5ef90be1b958","_type":"block","children":[{"_key":"e6e998c0b5b5","_type":"span","marks":["strong"],"text":"What's the most cost-effective way to prevent plumbing emergencies?"}],"markDefs":[],"style":"normal"},{"_key":"67f56e0e7886","_type":"block","children":[{"_key":"7152ea686226","_type":"span","marks":[],"text":"A few small things can go a long way — like using drain screens, encouraging renters to avoid pouring oils or coffee grounds down the sink, or booking the occasional plumbing check. 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Teach renters basic troubleshooting like resetting circuit breakers and provide clear guidelines about what constitutes a genuine emergency versus issues that can wait."}],"markDefs":[],"style":"normal"},{"_key":"8a6429b348e6","_type":"block","children":[{"_key":"22b926554bba","_type":"span","marks":["strong"],"text":"Should I replace ageing appliances or keep repairing them?"}],"markDefs":[],"style":"normal"},{"_key":"23c829bcc039","_type":"block","children":[{"_key":"d3ff24b39658","_type":"span","marks":[],"text":"Clear communication goes a long way. Some agencies share simple troubleshooting tips with renters — like how to reset a circuit breaker — and provide a short guide on what counts as an emergency and what can wait until morning. It helps set expectations and keeps late-night calls to a minimum."}],"markDefs":[],"style":"normal"},{"_key":"a556f42a55ef","_type":"block","children":[{"_key":"dd5ea5e6d80f","_type":"span","marks":["strong"],"text":"How do I justify preventative maintenance costs to property owners?"}],"markDefs":[],"style":"normal"},{"_key":"ea1245976dcc","_type":"block","children":[{"_key":"f77b944ddc85","_type":"span","marks":[],"text":"It often comes down to showing the bigger picture. Pointing to fewer emergency callouts, longer appliance life, or happier renters who stay longer can help make the case. Some property managers also find that sharing simple data — like how many issues they’ve prevented or how quickly they’ve responded — builds trust and helps investors see the value in staying ahead, not just fixing things when they break."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-e9e89c00ad6ddc6aaeba2dcc437f0abea75bc779-2250x2250-png","_type":"reference"}},"date":"2025-03-19","excerpt":"Learn how to prevent the most common maintenance requests with proactive strategies that save time and keep renters safe and comfortable – and give investors peace of mind their investment is protected. 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"}],"markDefs":[{"_key":"e547d99eb77f","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/blog/rent-calculation-formula","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"e5d6f03e6cdb","_type":"block","children":[{"_key":"ec8dbc67658e","_type":"span","marks":[],"text":"While most renters still pay by "},{"_key":"6c4b3094fe20","_type":"span","marks":["fd674d9164d9"],"text":"direct debit"},{"_key":"b4125e7ebb21","_type":"span","marks":[],"text":" or bank transfer, some agencies are now offering credit card rent "},{"_key":"61fbafc22e42","_type":"span","marks":["47baa2eb54db"],"text":"payments"},{"_key":"86b7b211f9dc","_type":"span","marks":[],"text":" as part of a broader push toward flexibility and better service."}],"markDefs":[{"_key":"fd674d9164d9","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/blog/rent-direct-debit/","fileHandleType":"openInCurrentTab","linkType":"url"},{"_key":"47baa2eb54db","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"JbTm5s4v3q6bUZehqU5IY6","_type":"reference"}}],"style":"normal"},{"_key":"2d17efa97f55","_type":"block","children":[{"_key":"cc067832eec0","_type":"span","marks":[],"text":"It’s about offering more choice, so renters can manage rent and bill payments in a way that suits their situation. "}],"markDefs":[],"style":"normal"},{"_key":"9f66d3651f5e","_type":"block","children":[{"_key":"187994fc5a69","_type":"span","marks":[],"text":"Today’s renters expect the same flexibility they get from other services — whether that’s streaming subscriptions or utility bills. "}],"markDefs":[],"style":"normal"},{"_key":"b131f3a8068e","_type":"block","children":[{"_key":"03388ca25fbf","_type":"span","marks":[],"text":"As the cost of living rises, more people are looking for ways to better manage their cash flow."}],"markDefs":[],"style":"normal"},{"_key":"03450dd43a65","_type":"block","children":[{"_key":"e2e95f114b96","_type":"span","marks":[],"text":"Here’s what property managers need to know."}],"markDefs":[],"style":"normal"},{"_key":"1f7efca43f29","_type":"block","children":[{"_key":"776c97eb240a","_type":"span","marks":[],"text":"More ways to pay = more flexibility for renters"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"20e68cd0979b","_type":"block","children":[{"_key":"fd8daf27a155","_type":"span","marks":[],"text":"For some renters, paying rent or bills with a credit card offers convenience. "}],"markDefs":[],"style":"normal"},{"_key":"549aff6a1767","_type":"block","children":[{"_key":"ec0ab9cd3ebc","_type":"span","marks":[],"text":"It might help align with their pay cycle, create a predictable cash flow buffer, or even earn rewards on spending they’re already doing."}],"markDefs":[],"style":"normal"},{"_key":"6647adb14460","_type":"block","children":[{"_key":"7d6e2a64305f","_type":"span","marks":[],"text":"When renters have more ways to pay, they can choose what works best for their situation — without needing to ask for exceptions or payment extensions. "}],"markDefs":[],"style":"normal"},{"_key":"13e3ab0fc0aa","_type":"block","children":[{"_key":"4fcc53177411","_type":"span","marks":[],"text":"That can help reduce missed payments and improve their overall experience with your agency."}],"markDefs":[],"style":"normal"},{"_key":"72ca70980e9a","_type":"block","children":[{"_key":"68b3d167cb67","_type":"span","marks":[],"text":"More payment options = better renter experience"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"85a6ea625534","_type":"block","children":[{"_key":"014a133cbcf4","_type":"span","marks":[],"text":"Flexible rent payments aren’t just about the transaction — they shape how renters feel about your agency. "}],"markDefs":[],"style":"normal"},{"_key":"f5ad1198ed62","_type":"block","children":[{"_key":"18d81aecfdd6","_type":"span","marks":[],"text":"When the process is easy, transparent, and aligned with how they manage their money, they’re more likely to stay longer and recommend your team to others. 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"}],"markDefs":[],"style":"normal"},{"_key":"654f7883aaa5","_type":"block","children":[{"_key":"38fa1165f5ac","_type":"span","marks":[],"text":"That platform collects the payment, deducts any applicable fees, and then forwards the funds to the property manager or "},{"_key":"96b532227bf4","_type":"span","marks":["22b91deacb7a"],"text":"investor"},{"_key":"a453f9728002","_type":"span","marks":[],"text":". "}],"markDefs":[{"_key":"22b91deacb7a","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/investors","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"9e9bcaedd0fb","_type":"block","children":[{"_key":"380b013b7a1b","_type":"span","marks":[],"text":"The renter covers the processing fee, which varies depending on the platform and card type."}],"markDefs":[],"style":"normal"},{"_key":"0f5c44485e8a","_type":"block","children":[{"_key":"06b71c594041","_type":"span","marks":[],"text":"On the Ailo platform, credit card is just one of several payment options. "}],"markDefs":[],"style":"normal"},{"_key":"3acb28cd3c44","_type":"block","children":[{"_key":"de2a6aa60ab5","_type":"span","marks":["97580b754b5d"],"text":"Credit card payments are processed instantly"},{"_key":"073725fef7b0","_type":"span","marks":[],"text":" — meaning the transaction is authorised immediately, and the funds are visible to both the renter and the property manager by the end of the next full hour. "}],"markDefs":[{"_key":"97580b754b5d","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/blog/how-to-pay-rent-with-ailo","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"a663e59be1d6","_type":"block","children":[{"_key":"0b4926e6dced","_type":"span","marks":[],"text":"The fee is 1.5%."}],"markDefs":[],"style":"normal"},{"_key":"4348c2aab1ae","_type":"block","children":[{"_key":"ec7b2ead3418","_type":"span","marks":[],"text":"Some renters use a credit card to earn rewards points, while others prefer the flexibility or simply want the payment to clear quickly. "}],"markDefs":[],"style":"normal"},{"_key":"fbd730e4ca2e","_type":"block","children":[{"_key":"f5cd5e35cd1b","_type":"span","marks":[],"text":"For many, it’s about managing their finances in a way that works for them."}],"markDefs":[],"style":"normal"},{"_key":"b7a166a9a276","_type":"block","children":[{"_key":"894a21fcc4c9","_type":"span","marks":[],"text":"Why some renters use credit cards for rewards, and what to keep in mind"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f3c53729809c","_type":"block","children":[{"_key":"eb0345d496aa","_type":"span","marks":[],"text":"A small number of renters choose to pay rent with a credit card to earn frequent flyer points or cashback. "}],"markDefs":[],"style":"normal"},{"_key":"b387621d758c","_type":"block","children":[{"_key":"e79514228095","_type":"span","marks":[],"text":"Whether or not that adds up depends entirely on their card, how they redeem rewards, and how much rent they pay."}],"markDefs":[],"style":"normal"},{"_key":"e7c98fb970cc","_type":"block","children":[{"_key":"9ebfa5af5224","_type":"span","marks":[],"text":"As a property manager, your role isn’t to weigh up the value of rewards — it’s to make sure renters understand the fees involved, and feel confident choosing the payment method that suits them best. 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"}],"markDefs":[{"_key":"f09a9fb4f6f0","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"1dd44492-f05a-4b05-a2c7-20dcfe4ee114","_type":"reference"}}],"style":"normal"},{"_key":"1ff8ba1b86c8","_type":"block","children":[{"_key":"c0a459c3932f","_type":"span","marks":[],"text":"Credit card is just one option, but for some renters, it’s their preferred option."}],"markDefs":[],"style":"normal"},{"_key":"c53254264228","_type":"block","children":[{"_key":"1e52f6040be0","_type":"span","marks":["strong"],"text":"Frequently asked questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"47421e53c895","_type":"block","children":[{"_key":"8cf4944e8e32","_type":"span","marks":["strong"],"text":"Do agencies need to offer credit card as a rent payment option?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"d024f0f05bea","_type":"block","children":[{"_key":"9e7929c44041","_type":"span","marks":[],"text":"No, but giving renters more choice in how they pay can improve the experience and reduce friction. Some renters value the ability to align rent with their billing cycle or manage payments through a method that works for them. "}],"markDefs":[],"style":"normal"},{"_key":"267a716b19d6","_type":"block","children":[{"_key":"b1c4e2e02894","_type":"span","marks":[],"text":"Credit card is just one of several flexible options you can offer to support on-time payments and renter satisfaction."}],"markDefs":[],"style":"normal"},{"_key":"df9043e3c7f4","_type":"block","children":[{"_key":"e36c4d4c1f3c","_type":"span","marks":["strong"],"text":"Who pays the credit card processing fee?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"4277dcd3beda","_type":"block","children":[{"_key":"4140ac019621","_type":"span","marks":[],"text":"Typically the renter pays any transaction fees directly to the payment platform. "}],"markDefs":[],"style":"normal"},{"_key":"6b1a70276d9b","_type":"block","children":[{"_key":"b8c33152da69","_type":"span","marks":["strong"],"text":"Does offering credit card payments reduce late rent?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"9e30231b75a4","_type":"block","children":[{"_key":"2093ecf06099","_type":"span","marks":[],"text":"Not necessarily."}],"markDefs":[],"style":"normal"},{"_key":"fafbd807ef28","_type":"block","children":[{"_key":"65a4f5b79c8c","_type":"span","marks":[],"text":"Renters choose different payment methods for different reasons — whether that’s timing, convenience, or personal preference."}],"markDefs":[],"style":"normal"},{"_key":"48b34bc13bca","_type":"block","children":[{"_key":"7a402a301721","_type":"span","marks":[],"text":"What matters most is offering clear options and setting up reliable systems, so payments are easy to make and expectations are clear."}],"markDefs":[],"style":"normal"},{"_key":"32342301504c","_type":"block","children":[{"_key":"64439125afae","_type":"span","marks":["strong"],"text":"What if a credit card payment fails?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"b3a377b3b313","_type":"block","children":[{"_key":"180524ba27a7","_type":"span","marks":[],"text":"Most payment platforms send instant notifications to both the renter and the property manager. "}],"markDefs":[],"style":"normal"},{"_key":"02f8a208c946","_type":"block","children":[{"_key":"70a9da1dbe03","_type":"span","marks":[],"text":"Renters can usually update their payment details quickly to avoid disruption."}],"markDefs":[],"style":"normal"},{"_key":"7b50073602bb","_type":"block","children":[{"_key":"b62e6f2da2c9","_type":"span","marks":[],"text":"Having multiple payment options available helps ensure things stay on track."}],"markDefs":[],"style":"normal"},{"_key":"67f9de18fd87","_type":"block","children":[{"_key":"8ebdf6d7a11c","_type":"span","marks":["strong"],"text":"Is Ailo a credit provider? 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What property managers need to know","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-03-18T00:32:52Z","_id":"a8fcfc5d-a6eb-438a-949a-fc7110cfa2ab","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"61b661dd2f43","_type":"block","children":[{"_key":"6ac2ae9ee5d9","_type":"span","marks":[],"text":"The property management industry is shifting, and a new wave is building. "}],"markDefs":[],"style":"normal"},{"_key":"aeb26c9ae066","_type":"block","children":[{"_key":"b13415cd296f","_type":"span","marks":[],"text":"Up until now, property management has been seen as  collecting rent, finding tenants, and fixing things when they break. The entire industry—its revenue models, technology, and even its culture—was built around this concept. 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"}],"markDefs":[{"_key":"57f83c517c18","_type":"linkV2","blank":true,"externalLink":"http://ljhooker.com.au","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"39c5499b85c4","_type":"block","children":[{"_key":"421775bc3c96","_type":"span","marks":["strong"],"text":"About Ailo"}],"markDefs":[],"style":"largeBody_withSpace"},{"_key":"9b28fbc31fe5","_type":"block","children":[{"_key":"d718376efd06","_type":"span","marks":[],"text":"Ailo is a groundbreaking property management platform that enables agencies to adapt to rising consumer expectations, attract and retain top talent, and unlock new commercial opportunities to build more profitable businesses. 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Visit "},{"_key":"3be22204a239","_type":"span","marks":["c2a681d3b18e"],"text":"ailo.io"},{"_key":"74b50feb7661","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"c2a681d3b18e","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"1dd44492-f05a-4b05-a2c7-20dcfe4ee114","_type":"reference"}},{"_key":"1aa823971a4d","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"JbTm5s4v3q6bUZehqU5IY6","_type":"reference"}},{"_key":"d4673c3bf43d","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"APOUhkobeUADaxVCvIHGIA","_type":"reference"}},{"_key":"1b25e3370d59","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"4KM2k3JFfyl9B3rVqFVXb0","_type":"reference"}}],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-5d857ca7a47d083b28689f746f68403e2a10b8e6-2786x1857-jpg","_type":"reference"}},"date":"2025-03-17","excerpt":"The partnership is set to transform service delivery in property management businesses across Australia and help the LJ Hooker network lead in consumer experience","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"99305bbd1140","_ref":"e63c46ac-e2e3-40b6-b82a-a3150c7fd33b","_type":"relatedItem"},{"_key":"bf2c9367a50f","_ref":"e3eb58ae-c0c3-4f05-93a3-9b603074bfa5","_type":"relatedItem"},{"_key":"2531b7f701f0","_ref":"476cc4f7-3c1c-4fac-982a-5d52c527ba8a","_type":"relatedItem"}]},"slug":"blog/lj-hooker-group-welcomes-a-new-era-of-property-management-with-ailo-partnership","title":"LJ Hooker Group welcomes a new era of property management with Ailo partnership","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-07-02T11:59:18Z","_id":"ee829178-183e-497b-9a8e-a6c73c6f7b9b","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"ebcc73f8c232","_type":"block","children":[{"_key":"112acf21ec01","_type":"span","marks":["strong"],"text":"Whether you're building a team — or joining one — the property manager interview is one of the most important moments in shaping a successful agency."}],"markDefs":[],"style":"normal"},{"_key":"e9535f98d2d9","_type":"block","children":[{"_key":"588428696575","_type":"span","marks":["strong"],"text":"For hiring managers, it’s a chance to find someone who will represent your brand, grow investor trust, and deliver great renter experiences."}],"markDefs":[],"style":"normal"},{"_key":"6022fbae0329","_type":"block","children":[{"_key":"90429176e4a1","_type":"span","marks":["strong"],"text":"For candidates, it’s the moment to show how you think, what you care about, and where you want to grow."}],"markDefs":[],"style":"normal"},{"_key":"2cf5c8c36918","_type":"block","children":[{"_key":"4f3b53dd93cb","_type":"span","marks":["strong"],"text":"That’s why the best property manager interview questions do more than test knowledge. They reveal capability, judgement, and alignment."}],"markDefs":[],"style":"normal"},{"_key":"156c7992d757","_type":"block","children":[{"_key":"a336f12e4552","_type":"span","marks":["strong"],"text":"Inspired by Ben White’s "},{"_key":"00b4f9ea2b46","_type":"span","marks":["strong","em"],"text":"Building Blocks"},{"_key":"7ea0616aa7f8","_type":"span","marks":["strong"],"text":" framework, this guide covers the questions that matter most — and how to use them well, whether you’re hiring or applying."}],"markDefs":[],"style":"normal"},{"_key":"2284591ec516","_type":"block","children":[{"_key":"aaacf6d2fa21","_type":"span","marks":["strong"],"text":"What to look for (or show) in a great property manager"}],"markDefs":[],"style":"normal"},{"_key":"29cb9e33fcd2","_type":"block","children":[{"_key":"6ea32c793d9f","_type":"span","marks":[],"text":"Property management (https://ailo.io/) has changed. Today’s top performers don’t just complete tasks — they build trust, solve problems thoughtfully, and help grow your business through consistency and care."}],"markDefs":[],"style":"normal"},{"_key":"76cfe64f7d8f","_type":"block","children":[{"_key":"d5434bffef12","_type":"span","marks":[],"text":"According to Ben White, co-founder of Ailo:"}],"markDefs":[],"style":"normal"},{"_key":"6c9f906ce7dd","_type":"block","children":[{"_key":"51e4e896895a","_type":"span","marks":[],"text":"“We should be hiring for people who want to pursue a career, not just people to fill a job.”"}],"markDefs":[],"style":"normal"},{"_key":"f6f17fd646c0","_type":"block","children":[{"_key":"227f414b5712","_type":"span","marks":[],"text":"So what does that mean in a practical interview? Let’s break it down."}],"markDefs":[],"style":"normal"},{"_key":"ed4c062881cf","_type":"block","children":[{"_key":"9ef940b98a5f","_type":"span","marks":["strong"],"text":"1. Technical knowledge and compliance"}],"markDefs":[],"style":"normal"},{"_key":"8c511053c7b0","_type":"block","children":[{"_key":"cb72fa425dab","_type":"span","marks":[],"text":"For hiring managers: You’re looking for someone who stays current, uses tools to improve outcomes, and understands the “why” behind processes. For candidates: Show not just what you’ve used, but how it helped."}],"markDefs":[],"style":"normal"},{"_key":"e3af444cbc0c","_type":"block","children":[{"_key":"17dc2315940a","_type":"span","marks":["strong"],"text":"Ask or prepare for:"}],"markDefs":[],"style":"normal"},{"_key":"5bb974af25e7","_type":"block","children":[{"_key":"04adb7bed427","_type":"span","marks":["strong"],"text":"“What property management software have you used, and what did it help you do better?”"},{"_key":"5ebf1eec9d4d","_type":"span","marks":[],"text":"Look for ways tech improved investor communication, workflows, or visibility. "}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"38f336573406","_type":"block","children":[{"_key":"2b31696f3e69","_type":"span","marks":["strong"],"text":"“How do you stay up to date with property management legislation in your state?”"},{"_key":"3a4e2694f824","_type":"span","marks":[],"text":" Strong answers mention training, industry groups, and ongoing professional habits."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"8182d02b1267","_type":"block","children":[{"_key":"65371084da64","_type":"span","marks":["strong"],"text":"“What’s your approach to rent reviews and market insights?”"},{"_key":"f546a51032dc","_type":"span","marks":[],"text":" This reveals whether someone thinks strategically, not just reactively."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"4ae89843de85","_type":"block","children":[{"_key":"682867c04641","_type":"span","marks":["strong"],"text":"2. Judgement and problem-solving"}],"markDefs":[],"style":"normal"},{"_key":"3326beb36374","_type":"block","children":[{"_key":"f601d2c73123","_type":"span","marks":[],"text":"These questions help you understand how someone thinks under pressure — and how they balance priorities in complex situations."}],"markDefs":[],"style":"normal"},{"_key":"25943a89b080","_type":"block","children":[{"_key":"499fd04e6c00","_type":"span","marks":["strong"],"text":"Ask or prepare for:"}],"markDefs":[],"style":"normal"},{"_key":"a5f95ebccd32","_type":"block","children":[{"_key":"6905674b98e1","_type":"span","marks":["strong"],"text":"“A renter calls at 6pm on Friday about a burst pipe. What do you do?”"},{"_key":"b2b9b406d4d5","_type":"span","marks":[],"text":" Look for prioritisation (safety first), communication, and follow-through."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"ce27bced25f4","_type":"block","children":[{"_key":"aa92cdf66830","_type":"span","marks":["strong"],"text":"“An investor wants to raise rent by 25% — but you know it’s too high. What’s your response?”"},{"_key":"601e79679492","_type":"span","marks":[],"text":" Strong candidates balance empathy, market data, and protecting long-term relationships."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"bbab7193e7b8","_type":"block","children":[{"_key":"e8e4fc247881","_type":"span","marks":["strong"],"text":"“A renter is consistently late with payments but always catches up. How do you handle it?”"},{"_key":"e90b4a986057","_type":"span","marks":[],"text":" You want a structured, fair, and human approach that protects both parties."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"dd9af45be5c3","_type":"block","children":[{"_key":"a2d1fa642c2f","_type":"span","marks":["strong"],"text":"3. Communication and relationships"}],"markDefs":[],"style":"normal"},{"_key":"d76e6e3007d0","_type":"block","children":[{"_key":"a70c5561d5dc","_type":"span","marks":[],"text":"This is where high performers stand out. 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What feedback loops do you have in place”"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"00ad14584850","_type":"block","children":[{"_key":"dde4e339ee80","_type":"span","marks":[],"text":"Hiring managers, take note: thoughtful questions like these often indicate someone who wants to grow with your business — not just pass probation."}],"markDefs":[],"style":"normal"},{"_key":"41639435c7dc","_type":"block","children":[{"_key":"ea577b3c8907","_type":"span","marks":[],"text":"Red flags to watch out for"}],"markDefs":[],"style":"normal"},{"_key":"1b8fb922c164","_type":"block","children":[{"_key":"2ff02a22d87a","_type":"span","marks":[],"text":"For hiring managers:"}],"markDefs":[],"style":"normal"},{"_key":"539097dd88a1","_type":"block","children":[{"_key":"852f7526da60","_type":"span","marks":[],"text":"Red flags in a candidate include:"}],"markDefs":[],"style":"normal"},{"_key":"5a194827e4b6","_type":"block","children":[{"_key":"4296824cdd0d","_type":"span","marks":[],"text":"Vague or generic responses with no real examples"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"17b3b416267e","_type":"block","children":[{"_key":"f7c63734c4d1","_type":"span","marks":[],"text":"No curiosity about your business model, service philosophy, or growth plans"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"d8fb4f33b428","_type":"block","children":[{"_key":"4e6728b6021a","_type":"span","marks":[],"text":"Limited awareness of compliance and legislation"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"871141ecbd30","_type":"block","children":[{"_key":"6e39f3a856eb","_type":"span","marks":[],"text":"Talking only about tasks, not the impact on investors or renters"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"a8d7eb35245e","_type":"block","children":[{"_key":"08fe5cf305e1","_type":"span","marks":[],"text":"No mention of learning, feedback, or ambition to grow professionally"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"ae82cb7a4dd4","_type":"block","children":[{"_key":"6febbb41cb8d","_type":"span","marks":[],"text":"Dismissive language about renters or investors — a sign of low empathy"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"ed91dadc1cf3","_type":"block","children":[{"_key":"fb4a1f6e7c23","_type":"span","marks":[],"text":"If a candidate doesn’t demonstrate ownership, care, and a desire to evolve, they’re unlikely to thrive in a modern property management team."}],"markDefs":[],"style":"normal"},{"_key":"0938b677799a","_type":"block","children":[{"_key":"631a68a85f80","_type":"span","marks":[],"text":"Red flags in an agency include:"}],"markDefs":[],"style":"normal"},{"_key":"adfe2710c0a4","_type":"block","children":[{"_key":"607998a9f838","_type":"span","marks":[],"text":"Unclear or inconsistent answers about portfolio size and team support. If they can’t show how they protect their team’s workload, what does that say about long-term success?"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"5eb637359ba0","_type":"block","children":[{"_key":"56cba86621ec","_type":"span","marks":[],"text":"Generic responses about technology — or systems that feel bolted together. If they can’t explain how their tools help you deliver better service, they probably don’t."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"d7072e6eb8dc","_type":"block","children":[{"_key":"0b84a41d630a","_type":"span","marks":[],"text":"No structure around training, development or coaching. If professional growth isn’t part of the conversation now, it likely won’t be later."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"06155d99a244","_type":"block","children":[{"_key":"c11dee0a2018","_type":"span","marks":[],"text":"An expectation that you’ll “figure it out” rather than be supported. Look for agencies that invest in their people — not just their processes."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"ceaf2edcae28","_type":"block","children":[{"_key":"3b0d2969e08e","_type":"span","marks":[],"text":"Great agencies will show you how they support consistent service, reward long-term thinking, and empower their team with the right tools. If they can’t, keep looking."}],"markDefs":[],"style":"normal"},{"_key":"f26608bc6458","_type":"block","children":[{"_key":"70ede30ef908","_type":"span","marks":[],"text":"Building great teams starts with better interviews"}],"markDefs":[],"style":"normal"},{"_key":"cf56ba605b52","_type":"block","children":[{"_key":"49877b162c9e","_type":"span","marks":[],"text":"Ben White’s Building Blocks model positions property management as a real profession — with measurable competencies and clear pathways to grow."}],"markDefs":[],"style":"normal"},{"_key":"b89ccf6eb3fa","_type":"block","children":[{"_key":"eecbc44a76f4","_type":"span","marks":[],"text":"So don’t treat interviews like a checklist. Use them as a discovery session. A way to find people who want to contribute, learn, and stay."}],"markDefs":[],"style":"normal"},{"_key":"afd26bb47a1f","_type":"block","children":[{"_key":"31cc92d7f335","_type":"span","marks":[],"text":"The right interview questions help you go beyond resumes and role descriptions. They help you find alignment — between ambition, values, and the kind of service you want to deliver."}],"markDefs":[],"style":"normal"},{"_key":"9a990d3decad","_type":"block","children":[{"_key":"d53865870c0c","_type":"span","marks":[],"text":"Hiring managers: ask questions that uncover how people think.Candidates: ask questions that reveal how a business supports its team."}],"markDefs":[],"style":"normal"},{"_key":"0eefb7f51b8b","_type":"block","children":[{"_key":"23175098a559","_type":"span","marks":[],"text":"Because when you both show up with clarity and curiosity, you’re more likely to build something that lasts."}],"markDefs":[],"style":"normal"},{"_key":"5c6f262ac6e9","_type":"block","children":[{"_key":"38b79da7381c","_type":"span","marks":[],"text":"Want help growing a stronger team?Ailo helps property managers deliver exceptional service, delight investors, and simplify the daily grind. Learn how the Ailo platform can support your agency. (https://ailo.io)"}],"markDefs":[],"style":"normal"},{"_key":"90fe1446d4e2","_type":"block","children":[{"_key":"fd7bb619b5d6","_type":"span","marks":["strong"],"text":"Top questions to ask in a property management interview"}],"markDefs":[],"style":"normal"},{"_key":"5a3d69aee2e5","_type":"block","children":[{"_key":"414edee9a3d6","_type":"span","marks":[],"text":"Finding the right property manager can transform your agency’s reputation and growth trajectory. With evolving regulations and rising investor expectations, it’s no longer enough to find tenants, manage payments, coordinate repairs."}],"markDefs":[],"style":"normal"},{"_key":"224558b75ad1","_type":"block","children":[{"_key":"1789a64ed427","_type":"span","marks":[],"text":"Today’s investors are looking for property managers who can protect their asset, grow its value, and deliver a better experience for renters. The right team member builds trust, communicates with confidence, and uses technology to stay one step ahead — turning everyday management into long-term relationships and sustainable business growth."}],"markDefs":[],"style":"normal"},{"_key":"f51520928486","_type":"block","children":[{"_key":"bef5d8dfd82d","_type":"span","marks":[],"text":"This guide covers the interview questions that reveal genuine capability — plus practical tips for both sides of the conversation."}],"markDefs":[],"style":"normal"},{"_key":"c20f7710d54f","_type":"block","children":[{"_key":"e43ed7d1aee5","_type":"span","marks":["strong"],"text":"Essential property manager interview questions for Australian agencies"}],"markDefs":[],"style":"normal"},{"_key":"b81d00d2e4fe","_type":"block","children":[{"_key":"521b1f56cf6f","_type":"span","marks":["strong"],"text":"Technical competency questions"}],"markDefs":[],"style":"normal"},{"_key":"229159d40f45","_type":"block","children":[{"_key":"4d8f336e972a","_type":"span","marks":["strong"],"text":"\"Walk me through your experience with property management software\""}],"markDefs":[],"style":"normal"},{"_key":"2a1d763d3fd1","_type":"block","children":[{"_key":"a5a54402a0f3","_type":"span","marks":[],"text":"This reveals more than technical skills. Listen for specific platforms and how they've used technology to improve service delivery. Listen for how they used tech to streamline workflows, improve renter communication, or deliver more transparency to investors — not just for rent collection."}],"markDefs":[],"style":"normal"},{"_key":"c37fd218555a","_type":"block","children":[{"_key":"4e3dd7de35c8","_type":"span","marks":["strong"],"text":"\"How do you stay current with Australian property management legislation?\""}],"markDefs":[],"style":"normal"},{"_key":"df54b210c424","_type":"block","children":[{"_key":"28df95a3a793","_type":"span","marks":[],"text":"Regulatory knowledge isn't negotiable. Strong answers mention specific resources like state-based training programs, industry associations, or regular legal updates. 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The ideal response shows clear prioritisation: renter safety first, immediate damage control, then systematic communication with all stakeholders."}],"markDefs":[],"style":"normal"},{"_key":"5f5b01b704a1","_type":"block","children":[{"_key":"e9748233e87c","_type":"span","marks":["strong"],"text":"\"How would you handle a renter who's consistently late with rent but always pays eventually?\""}],"markDefs":[],"style":"normal"},{"_key":"3cb24ca1095e","_type":"block","children":[{"_key":"8eae27251d42","_type":"span","marks":[],"text":"This tests both empathy and business acumen. Strong candidates outline structured approaches including early intervention, clear communication about expectations, and escalation procedures that protect the investment while treating renters fairly."}],"markDefs":[],"style":"normal"},{"_key":"9b5252131a95","_type":"block","children":[{"_key":"309349c4abf6","_type":"span","marks":["strong"],"text":"\"An owner wants to increase rent by 25% because 'the market's gone crazy.' How do you respond?\""}],"markDefs":[],"style":"normal"},{"_key":"be2df529a886","_type":"block","children":[{"_key":"05b20dee9b95","_type":"span","marks":[],"text":"Look for answers demonstrating market knowledge, communication skills, and ability to guide clients toward sustainable decisions. 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Be cautious of agencies expecting one person to manage significantly more properties than industry standards without proper support systems."}],"markDefs":[],"style":"normal"},{"_key":"440e0229138f","_type":"block","children":[{"_key":"8c10cb1af578","_type":"span","marks":["strong"],"text":"Vague answers about technology and systems"}],"markDefs":[],"style":"normal"},{"_key":"f90bbd6f3d82","_type":"block","children":[{"_key":"b6e93f82dc27","_type":"span","marks":[],"text":"Agencies that can't clearly explain their tools and processes might not have invested in infrastructure you need to succeed and deliver exceptional service."}],"markDefs":[],"style":"normal"},{"_key":"67004c9692b0","_type":"block","children":[{"_key":"ccb7cfea4431","_type":"span","marks":["strong"],"text":"No discussion of ongoing training or support"}],"markDefs":[],"style":"normal"},{"_key":"d47b081df643","_type":"block","children":[{"_key":"af6f8b9e8cae","_type":"span","marks":[],"text":"Property management regulations and best practices evolve constantly. 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The interview questions that matter most reveal someone's ability to create trust, solve problems thoughtfully, and deliver consistent service that keeps investors engaged and referring new business."}],"markDefs":[],"style":"normal"},{"_key":"7479af9c6e59","_type":"block","children":[{"_key":"195b958db290","_type":"span","marks":[],"text":"When both sides approach interviews with genuine curiosity and clear communication, everyone benefits. Property owners receive better service, agencies build stronger teams, and property managers find roles where they can truly thrive and advance their careers."}],"markDefs":[],"style":"normal"},{"_key":"d675d4ed3f08","_type":"block","children":[{"_key":"4dca562ff93f","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"normal"},{"_key":"199c51d1a0d9","_type":"block","children":[{"_key":"0684d6fcca58","_type":"span","marks":["strong"],"text":"What's the most important quality to look for in a property manager during interviews?"}],"markDefs":[],"style":"normal"},{"_key":"a76e6671b5bb","_type":"block","children":[{"_key":"ec10e49b3e7f","_type":"span","marks":[],"text":"Look for genuine relationship-building skills combined with technical competency. 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The right technology and support systems can help maintain exceptional service even as portfolios grow."}],"markDefs":[],"style":"normal"},{"_key":"6c95a182c105","_type":"block","children":[{"_key":"c9739e0b8690","_type":"span","marks":["strong"],"text":"Should I prioritise candidates with specific software experience over general property management skills?"}],"markDefs":[],"style":"normal"},{"_key":"f3c449e0173c","_type":"block","children":[{"_key":"fbc9a049233b","_type":"span","marks":[],"text":"Focus on adaptability and core competencies first. Strong property managers can learn new systems quickly, but relationship skills and regulatory knowledge take years to develop. Look for candidates who embrace technology to enhance service delivery."}],"markDefs":[],"style":"normal"},{"_key":"869ce0a147d1","_type":"block","children":[{"_key":"77258c4e0394","_type":"span","marks":["strong"],"text":"What questions reveal whether a candidate can handle difficult investor conversations?"}],"markDefs":[],"style":"normal"},{"_key":"a893301d1ec3","_type":"block","children":[{"_key":"953dfd00c88b","_type":"span","marks":[],"text":"Ask for specific examples of delivering bad news or managing unrealistic expectations. Listen for structured approaches that prioritise honesty, present solutions alongside problems, and demonstrate how they maintained trust through challenging situations."}],"markDefs":[],"style":"normal"},{"_key":"fd00a4cd2e55","_type":"block","children":[{"_key":"416ed1357792","_type":"span","marks":["strong"],"text":"How can I assess if a property management candidate will stay long-term?"}],"markDefs":[],"style":"normal"},{"_key":"e09c4498ac2a","_type":"block","children":[{"_key":"9a3975e386ac","_type":"span","marks":[],"text":"Ask about their career goals and what professional development means to them. 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They’re the result of proactive management, clear communication, and trust—between property managers, property investors, and renters alike."}],"markDefs":[],"style":"normal"},{"_key":"2ae7a0313fc8","_type":"block","children":[{"_key":"5fa82ee2c729","_type":"span","marks":[],"text":"But when unexpected events throw things off course—a burst pipe, accidental damage, missed rent, or a liability issue—it can quickly disrupt the day to day. Property managers are often the ones coordinating the response, working with landlords and tradies to get things sorted quickly. Landlord insurance can help support that process, reducing financial stress so everyone can focus on getting things back on track."}],"markDefs":[],"style":"normal"},{"_key":"1f2f84fb7f5c","_type":"block","children":[{"_key":"249346d8ee46","_type":"span","marks":[],"text":"While it’s up to the property investor to decide if and what to insure, property managers who understand the value of landlord insurance are better placed to manage expectations and keep things moving when problems arise."}],"markDefs":[],"style":"normal"},{"_key":"db1a164018b2","_type":"block","children":[{"_key":"27be2696c65f","_type":"span","marks":["strong"],"text":"What is landlord insurance and why consider it?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"579930f33450","_type":"block","children":[{"_key":"eda362a9b6ca","_type":"span","marks":[],"text":"Landlord insurance is designed specifically for rental property owners. Unlike standard home insurance, it covers the unique risks associated with leasing property to renters."}],"markDefs":[],"style":"normal"},{"_key":"c1aae504c46f","_type":"block","children":[{"_key":"8f60a2a3014e","_type":"span","marks":[],"text":"For Australian property investors, landlord insurance is designed to address several critical vulnerabilities:"}],"markDefs":[],"style":"normal"},{"_key":"7328a65c74e5","_type":"block","children":[{"_key":"3d7ee3f9eb66","_type":"span","marks":[],"text":"Renter-related damage beyond standard wear and tear"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"bf522c48d4f7","_type":"block","children":[{"_key":"0fe3ac375f5a","_type":"span","marks":[],"text":"Loss of rental income due to renter default or property damage"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"4d18ebfd5e6b","_type":"block","children":[{"_key":"dcaa2bba18fa","_type":"span","marks":[],"text":"Legal liability for injuries occurring on the rental property"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"201c1beb4ce5","_type":"block","children":[{"_key":"e4430d7adbdb","_type":"span","marks":[],"text":"Damage to building and contents specific to rental scenarios"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"d829ee6bbea5","_type":"block","children":[{"_key":"3d43dd4f13f8","_type":"span","marks":["strong"],"text":"Key protections offered by landlord insurance"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e5d03f40cc06","_type":"block","children":[{"_key":"a888d9d681c6","_type":"span","marks":["strong"],"text":"Building and property coverage"}],"markDefs":[],"style":"normal"},{"_key":"2509f51e408d","_type":"block","children":[{"_key":"2957792f400a","_type":"span","marks":[],"text":"Building coverage protects the physical structure of the rental property against events 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attempted theft"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"0e227eb2f833","_type":"block","children":[{"_key":"e15e05e8eddf","_type":"span","marks":[],"text":"This coverage extends to permanent fixtures such as built-in wardrobes, kitchen cabinets, and bathroom fixtures – elements that standard home insurance might not adequately cover in a rental context."}],"markDefs":[],"style":"normal"},{"_key":"5e5a5def2c5e","_type":"block","children":[{"_key":"99a940659936","_type":"span","marks":["strong"],"text":"Contents and fixtures protection"}],"markDefs":[],"style":"normal"},{"_key":"7bfee3160855","_type":"block","children":[{"_key":"e17e7085df4a","_type":"span","marks":[],"text":"While renters are responsible for insuring their own possessions, landlords might seek coverage for items like:"}],"markDefs":[],"style":"normal"},{"_key":"c470214ef0a6","_type":"block","children":[{"_key":"e36c32e638ee","_type":"span","marks":[],"text":"Appliances provided with 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That’s why many landlord insurance policies include public liability coverage. This type of cover is designed to respond to situations such as:"}],"markDefs":[],"style":"normal"},{"_key":"879771a64028","_type":"block","children":[{"_key":"dcb163529b1c","_type":"span","marks":[],"text":"Injury claims from renters or visitors to the property"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"946702f77596","_type":"block","children":[{"_key":"99fb4629c59c","_type":"span","marks":[],"text":"Property damage claims from neighbouring properties"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"190c541470be","_type":"block","children":[{"_key":"2abbc85fef04","_type":"span","marks":[],"text":"Legal defence costs for liability claims"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"c48aeeb0a97e","_type":"block","children":[{"_key":"24def58dd24c","_type":"span","marks":["strong"],"text":"Landlord insurance vs. standard home insurance"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"59851484e182","_type":"block","children":[{"_key":"369dbef843bf","_type":"span","marks":[],"text":"Many property investors mistakenly believe their standard home insurance policy provides adequate coverage for rental properties. This table highlights the key differences. This table is for illustrative purposes only. Coverage can vary significantly between policies and providers. Always check the specific terms and conditions of your landlord insurance policy to understand what is and isn’t included."}],"markDefs":[],"style":"normal"},{"_key":"3a27fc958bf9","_type":"block","children":[{"_key":"eebc9b23cd73","_type":"span","marks":["strong"],"text":"Investment property types and risk levels"}],"markDefs":[],"style":"normal"},{"_key":"9e34d537af26","_type":"block","children":[{"_key":"b6c2f41b078a","_type":"span","marks":[],"text":"Different property types each come with their own quirks and potential risks. Here are just a few examples you might encounter:"}],"markDefs":[],"style":"normal"},{"_key":"60b140095d04","_type":"block","children":[{"_key":"035a86f3e0a6","_type":"span","marks":["strong"],"text":"Houses: "},{"_key":"c321f73f7608","_type":"span","marks":[],"text":"These often mean more maintenance and extra spots where things can go wrong."},{"_key":"cb82d6146e0f","_type":"span","marks":["strong"],"text":"Apartments:"},{"_key":"ffa1b29a3d8f","_type":"span","marks":[],"text":" While body corporate insurance usually covers common areas, internal fixtures and renter-related issues are still in the spotlight."},{"_key":"3e72f644a139","_type":"span","marks":["strong"],"text":"Holiday rentals:"},{"_key":"1a4ac35f4440","_type":"span","marks":[],"text":" Fast turnovers can lead to extra wear and tear (and the odd surprise repair)."},{"_key":"de8bb588345f","_type":"span","marks":["strong"],"text":"Student accommodation: "},{"_key":"91507e3f4249","_type":"span","marks":[],"text":"Higher density often means a little more hustle—and sometimes, more chance of accidental damage."}],"markDefs":[],"style":"normal"},{"_key":"26d0d1644611","_type":"block","children":[{"_key":"c1e0af04619f","_type":"span","marks":["strong"],"text":"How to choose the right landlord insurance policy"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a47cbc1e5dfd","_type":"block","children":[{"_key":"63de55217ccd","_type":"span","marks":["strong"],"text":"Coverage customisation options"}],"markDefs":[],"style":"normal"},{"_key":"9b98b2a3bb4d","_type":"block","children":[{"_key":"aa51d8c5a970","_type":"span","marks":[],"text":"Landlords may consider certain factors when selecting coverage. These will vary depending on their property type and renter situation, but here are a few examples:"}],"markDefs":[],"style":"normal"},{"_key":"a5d74390e868","_type":"block","children":[{"_key":"e67d7f3e2dbe","_type":"span","marks":["strong"],"text":"Building sum insured"},{"_key":"c27dc85a77d9","_type":"span","marks":[],"text":": Should reflect full replacement cost"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"2aaf69d27545","_type":"block","children":[{"_key":"80325755f080","_type":"span","marks":["strong"],"text":"Contents coverage"},{"_key":"0127f54e72e0","_type":"span","marks":[],"text":": Based on value of landlord-supplied items"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"2a64fe6862d3","_type":"block","children":[{"_key":"06ba6a870141","_type":"span","marks":["strong"],"text":"Rent default period"},{"_key":"fdde3dc82c01","_type":"span","marks":[],"text":": Longer coverage periods offer better protection"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"5dc513a55b1b","_type":"block","children":[{"_key":"be3890187c46","_type":"span","marks":["strong"],"text":"Excess options"},{"_key":"30e799837438","_type":"span","marks":[],"text":": Higher excess typically means lower premiums"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"a742f6fd43a8","_type":"block","children":[{"_key":"436b24d9eead","_type":"span","marks":["strong"],"text":"Additional coverages"},{"_key":"02e389e514cf","_type":"span","marks":[],"text":": Flood, pet damage, or other specific risks"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"9512ab7bf8a9","_type":"block","children":[{"_key":"7c98ba21925d","_type":"span","marks":[],"text":"Many insurers offer flexible policies that can be tailored to specific property and renter situations."}],"markDefs":[],"style":"normal"},{"_key":"e0aa7f465fc6","_type":"block","children":[{"_key":"5a0a2ad05b80","_type":"span","marks":["strong"],"text":"Policy review recommendations"}],"markDefs":[],"style":"normal"},{"_key":"a8eee7de20b3","_type":"block","children":[{"_key":"7d34f85c0f42","_type":"span","marks":[],"text":"It’s always a good idea to review the policy at a regular cadence. Some of the factors that could affect changes include:"}],"markDefs":[],"style":"normal"},{"_key":"6e07aa465a80","_type":"block","children":[{"_key":"6c3313fe95e7","_type":"span","marks":[],"text":"Property values change significantly"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"f268ba5cdd1d","_type":"block","children":[{"_key":"a023af26f992","_type":"span","marks":[],"text":"Renovations or improvements are completed"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"1663f8842115","_type":"block","children":[{"_key":"4778d1c3583e","_type":"span","marks":[],"text":"Tenancy types change (e.g., from long-term to short-term)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"76f021917d3b","_type":"block","children":[{"_key":"d405808a99cc","_type":"span","marks":[],"text":"After making any claim, to ensure continued adequate coverage"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"9bfc125799e6","_type":"block","children":[{"_key":"aab2517a7042","_type":"span","marks":["strong"],"text":"Supporting your landlords through the right technology"}],"markDefs":[],"style":"normal"},{"_key":"e36b822aa69b","_type":"block","children":[{"_key":"f9a1e331cbbc","_type":"span","marks":[],"text":"While landlord insurance is typically the landlord's responsibility, efficient "},{"_key":"eadb5a92d5e1","_type":"span","marks":["004ab4a88f9b"],"text":"property management systems "},{"_key":"1614a88d7504","_type":"span","marks":[],"text":"that document property condition, maintain thorough records, and facilitate prompt maintenance can help reduce claims and keep premiums manageable."}],"markDefs":[{"_key":"004ab4a88f9b","_type":"linkV2","blank":false,"externalLink":"https://www.ailo.io/","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"af015cdaabc5","_type":"block","children":[{"_key":"ac87dc27d5d7","_type":"span","marks":[],"text":"Remember that while landlord insurance provides vital protection, it works best as part of a comprehensive risk management strategy that includes thorough renter screening, regular "},{"_key":"baf0ef6c4d47","_type":"span","marks":["57d604a54b20"],"text":"property inspections"},{"_key":"c81d5d12c204","_type":"span","marks":[],"text":", and proactive maintenance – all core services that professional property managers provide."}],"markDefs":[{"_key":"57d604a54b20","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/property-managers/inspections","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"0c97c2ecdab3","_type":"block","children":[{"_key":"abeca35fa143","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"78bb7a7292d7","_type":"block","children":[{"_key":"371b159540ee","_type":"span","marks":["strong"],"text":"How is landlord insurance different from regular home insurance?"}],"markDefs":[],"style":"normal"},{"_key":"ee030c46131c","_type":"block","children":[{"_key":"ff01f0c3f417","_type":"span","marks":[],"text":"Landlord insurance covers rental-specific risks that home insurance doesn't, including renter damage, rent default, loss of rental income, and renter-related liability claims. It also covers landlord-supplied fixtures and contents rather than personal belongings."}],"markDefs":[],"style":"normal"},{"_key":"b148503aee86","_type":"block","children":[{"_key":"d3073e86a3f6","_type":"span","marks":[],"text":"It’s wise to give your landlord insurance policy a once-over each year. This is especially important after big changes like a jump in property value, new renovations, a switch in tenancy type, or after making a claim."}],"markDefs":[],"style":"normal"},{"_key":"925417cf9a79","_type":"block","children":[{"_key":"d4e134b46e35","_type":"span","marks":["strong"],"text":"Does landlord insurance cover damage caused by pets?"}],"markDefs":[],"style":"normal"},{"_key":"64644dc58dd3","_type":"block","children":[{"_key":"7a440027f8de","_type":"span","marks":[],"text":"Standard policies may not cover pet damage, but many insurers offer this as an optional extra. 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Helping property investors prepare for the unexpected","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-06-27T16:49:46Z","_id":"4fa44582-4d2e-433e-ab72-9ce377134dbc","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"8d215cacde27","_type":"block","children":[{"_key":"65d8bfcb4e7d","_type":"span","marks":[],"text":"Your inbox is probably overflowing with newsletters right now. Most get deleted without a second glance. But experienced property managers know: the right newsletter strategy can be one of your most powerful tools for building lasting relationships with property owners."}],"markDefs":[],"style":"normal"},{"_key":"3a125f4250f5","_type":"block","children":[{"_key":"70be5c117a11","_type":"span","marks":[],"text":"We’ve seen email consistently outperform social media when it comes to investor engagement—especially in property management, where updates need to be timely, personal, and easy to reference later.The difference between inbox clutter and valuable touchpoints? 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Your newsletter is where you step beyond transactions into genuine value creation."}],"markDefs":[],"style":"normal"},{"_key":"d53920f0c336","_type":"block","children":[{"_key":"845c0041a392","_type":"span","marks":[],"text":"The most successful property managers use newsletters to position themselves as trusted advisors, not just service providers. This shift directly impacts retention rates and referral generation."}],"markDefs":[],"style":"normal"},{"_key":"3bf782b4f915","_type":"block","children":[{"_key":"e652c8991fe8","_type":"span","marks":["strong"],"text":"Market insights that position you as the local expert"}],"markDefs":[],"style":"normal"},{"_key":"60477e581c3d","_type":"block","children":[{"_key":"ee94a6c15d9b","_type":"span","marks":["strong"],"text":"Suburb spotlight series"}],"markDefs":[],"style":"normal"},{"_key":"c8f2b5ac9877","_type":"block","children":[{"_key":"634b5381c8e3","_type":"span","marks":[],"text":"Feature a different suburb from your portfolio each month. Include median rent prices, current vacancy rates, and upcoming infrastructure projects affecting property values."}],"markDefs":[],"style":"normal"},{"_key":"f6a3988423e9","_type":"block","children":[{"_key":"63e6643e8146","_type":"span","marks":[],"text":"This demonstrates deep local knowledge while providing property owners context about their investment's position in the broader market. Keep data digestible—property owners want insights they can understand and act on, not overwhelming spreadsheets."}],"markDefs":[],"style":"normal"},{"_key":"4ba70bf8d511","_type":"block","children":[{"_key":"a0df4bec95dc","_type":"span","marks":["strong"],"text":"Seasonal market updates"}],"markDefs":[],"style":"normal"},{"_key":"ee8c132f2e37","_type":"block","children":[{"_key":"decc5f25e909","_type":"span","marks":[],"text":"Many of the top performing agencies we work with use quarterly roundups work well for sharing rental market trends specific to your region. Focus on rental yields, renter demand patterns, and property value movements directly impacting your property owners."}],"markDefs":[],"style":"normal"},{"_key":"53b18d1a3531","_type":"block","children":[{"_key":"96fd5286ccfb","_type":"span","marks":[],"text":"Make complex market data accessible. Property owners need someone to interpret numbers and explain what they mean for their specific situation."}],"markDefs":[],"style":"normal"},{"_key":"59c20d1b70b4","_type":"block","children":[{"_key":"502866163fc6","_type":"span","marks":["strong"],"text":"Legislative changes made simple"}],"markDefs":[],"style":"normal"},{"_key":"84e31538c00e","_type":"block","children":[{"_key":"96afc4278fc9","_type":"span","marks":[],"text":"New tenancy laws, tax changes, and compliance requirements can be confusing. Break down these changes in plain English."}],"markDefs":[],"style":"normal"},{"_key":"73672b3ec04c","_type":"block","children":[{"_key":"d83913bb345a","_type":"span","marks":[],"text":"Property owners genuinely appreciate having someone keep them informed without legal jargon. This positions you as their go-to resource for staying compliant and informed."}],"markDefs":[],"style":"normal"},{"_key":"4fec34f1ea2c","_type":"block","children":[{"_key":"bd7092f8ffa9","_type":"span","marks":["strong"],"text":"Content that builds genuine relationships"}],"markDefs":[],"style":"normal"},{"_key":"01f9a003f047","_type":"block","children":[{"_key":"3db9061667c5","_type":"span","marks":["strong"],"text":"Property owner success stories"}],"markDefs":[],"style":"normal"},{"_key":"d1884ff31054","_type":"block","children":[{"_key":"bdb27bac807b","_type":"span","marks":[],"text":"Share real examples of how your management delivered results, like reduced vacancy periods, or coordinated renovations that boosted rental returns."}],"markDefs":[],"style":"normal"},{"_key":"5a2495b3a95c","_type":"block","children":[{"_key":"f56cbb3d0ef7","_type":"span","marks":[],"text":"Include specific outcomes: \"reduced vacancy from 6 weeks to 10 days\" or \"achieved 8% rental increase through strategic improvements.\" These stories demonstrate value while giving other property owners ideas for their investments."}],"markDefs":[],"style":"normal"},{"_key":"1711e90dc402","_type":"block","children":[{"_key":"c33743ff24b2","_type":"span","marks":["strong"],"text":"Behind-the-scenes team introductions"}],"markDefs":[],"style":"normal"},{"_key":"e24b0e76e43d","_type":"block","children":[{"_key":"a5e30f7f6088","_type":"span","marks":[],"text":"Property owners like knowing who's managing their investment. 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This demonstrates network strength while adding value for property owners who might need these services elsewhere."}],"markDefs":[],"style":"normal"},{"_key":"5d8d57aae393","_type":"block","children":[{"_key":"7aac3335a847","_type":"span","marks":[],"text":"For example, you could have a “What our trades are seeing” as quick seasonal tip from your go-to electrician or plumber."}],"markDefs":[],"style":"normal"},{"_key":"e0a60b444a60","_type":"block","children":[{"_key":"8e0aa1a446fd","_type":"span","marks":["strong"],"text":"Practical value that property owners actually use"}],"markDefs":[],"style":"normal"},{"_key":"a98b72329736","_type":"block","children":[{"_key":"ea0864536c6a","_type":"span","marks":["strong"],"text":"Maintenance calendars and seasonal tips"}],"markDefs":[],"style":"normal"},{"_key":"dad16377d598","_type":"block","children":[{"_key":"655282253e62","_type":"span","marks":[],"text":"Monthly reminders about property maintenance tasks work exceptionally well. 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These updates demonstrate local expertise while giving property owners confidence you're monitoring factors affecting their investment's performance."}],"markDefs":[],"style":"normal"},{"_key":"9e685ee8aa1e","_type":"block","children":[{"_key":"3a791f04a04a","_type":"span","marks":["strong"],"text":"Interactive elements that boost engagement"}],"markDefs":[],"style":"normal"},{"_key":"332894e6d52b","_type":"block","children":[{"_key":"7000a098ca66","_type":"span","marks":[],"text":"The best newsletters don’t just talk at property owners, they bring them into the conversation. 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While written updates are still valuable, we’ve seen more and more agencies shifting to short-form video updates to complement (or even replace) traditional newsletters. And the results? Higher engagement and stronger investor connection."}],"markDefs":[],"style":"normal"},{"_key":"26d9ad14811e","_type":"block","children":[{"_key":"996f89509b4a","_type":"span","marks":[],"text":"Here’s why it works:"}],"markDefs":[],"style":"normal"},{"_key":"27be3b075636","_type":"block","children":[{"_key":"37db1061f932","_type":"span","marks":[],"text":"Video builds trust—it’s easier to convey tone, warmth, and confidence"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"665af0618bd5","_type":"block","children":[{"_key":"b84fbb14eb62","_type":"span","marks":[],"text":"Updates feel faster to consume than scrolling through a long email"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"606e2e0ea0fa","_type":"block","children":[{"_key":"54099845f4b1","_type":"span","marks":[],"text":"You can show visuals, like graphs, team intros, or even a quick suburb walk-through"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"44be34425bba","_type":"block","children":[{"_key":"3c52fff94b20","_type":"span","marks":[],"text":"You don’t need a film crew. 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"}],"markDefs":[],"style":"normal"},{"_key":"269e0ba21b96","_type":"block","children":[{"_key":"a84d3bff1a5a","_type":"span","marks":[],"text":"“The investor is on the same page, the renter is on the same page, the property manager is on the same page, and the business has the visibility it requires.”"}],"markDefs":[],"style":"normal"},{"_key":"538d20129424","_type":"testimonial","author":"Shane Colquhoun, Principal Licensee of LJ Hooker Nerang","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-502f3143705a8f079842734410108562a274ba4c-720x771-png","_type":"reference"}},"quote":[{"_key":"14fd22ac015e","_type":"block","children":[{"_key":"5e82d727aaff","_type":"span","marks":[],"text":"Our property managers are happier, more confident, and have time now to focus on high-value work like delivering a great customer experience. 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In fact, what excites him most is the experience from an "},{"_key":"abd02ab27d94","_type":"span","marks":["e797d5fcadae"],"text":"investor’s perspective."}],"markDefs":[{"_key":"e797d5fcadae","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"22d7ba0f-3ad7-4b94-9ced-92a21669b020","_type":"reference"}}],"style":"normal"},{"_key":"2d036e574b6b","_type":"block","children":[{"_key":"ed90a5a66b50","_type":"span","marks":[],"text":"“I love it as a landlord,” he said. “I never had that love for an app or a property management software as a landlord before.”"}],"markDefs":[],"style":"normal"},{"_key":"8727977140a3","_type":"block","children":[{"_key":"a8efdc125ed3","_type":"span","marks":[],"text":"Shane believes the Ailo platform has completely changed the way investors interact with their properties."}],"markDefs":[],"style":"normal"},{"_key":"e2ae104c50c1","_type":"block","children":[{"_key":"75f46edf77ff","_type":"span","marks":[],"text":"“It’s an easier app to log in to, to use, to access. With other platforms, it was a battle getting into it. But I just really enjoy using Ailo.”"}],"markDefs":[],"style":"normal"},{"_key":"731a869738b5","_type":"block","children":[{"_key":"6bc71d132cef","_type":"span","marks":["strong"],"text":"Read more: "},{"_key":"8835eeb58890","_type":"span","marks":["f5ea8a1dc18d"],"text":"4 reasons why investors fall in love with Ailo"}],"markDefs":[{"_key":"f5ea8a1dc18d","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"06578c72-4899-4e46-aedf-d61f339d51e4","_type":"reference"}}],"style":"normal"},{"_key":"19de8bb54bad","_type":"block","children":[{"_key":"acb030021e4d","_type":"span","marks":["strong"],"text":"The future of property management"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"1f6738cb45ed","_type":"block","children":[{"_key":"eb93792ee229","_type":"span","marks":[],"text":"For "},{"_key":"06a89a016b00","_type":"span","marks":["strong"],"text":"Shane"},{"_key":"ac92b5f92b28","_type":"span","marks":[],"text":", Ailo represents the future of property management—a platform that fosters transparency, accountability, and efficiency. And "},{"_key":"7a4412ddf9fd","_type":"span","marks":["3e7cbc97693e"],"text":"he’s not alone in his thinking"},{"_key":"7740d0007459","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"3e7cbc97693e","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"post","pageLink":{"_ref":"26e02f75-2ede-4369-b5e3-afa4dda32ed6","_type":"reference"}}],"style":"normal"},{"_key":"f2bf500952da","_type":"testimonial","author":"Shane Colquhoun, Principal Licensee of LJ Hooker Nerang","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-502f3143705a8f079842734410108562a274ba4c-720x771-png","_type":"reference"}},"quote":[{"_key":"d4b9961937c2","_type":"block","children":[{"_key":"3576d3dce51e","_type":"span","marks":[],"text":"If I was talking to another LJ Hooker office, I’d tell them—this platform is truly working for us, helping us grow without adding complexity."}],"markDefs":[],"style":"normal"}]},{"_key":"7880719f78bc","_type":"block","children":[{"_key":"39a3d943af12","_type":"span","marks":[],"text":"As the industry evolves, Shane is confident that businesses that embrace change will be the ones that thrive."}],"markDefs":[],"style":"normal"},{"_key":"2573913fc9c3","_type":"block","children":[{"_key":"32df2fc179c4","_type":"span","marks":[],"text":"“There’s a dividend in there, for lack of a better description, for everyone.”"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-0297e3288d93e830923a5df07ba1319050facd1b-678x492-png","_type":"reference"}},"date":"2025-03-12","excerpt":"Shane Colquhoun from LJ Hooker Nerang embraced Ailo as a principal and property investor—and now, he wouldn’t run his business any other way.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"ccf1c3f4edaf","_ref":"e3eb58ae-c0c3-4f05-93a3-9b603074bfa5","_type":"relatedItem"},{"_key":"2588ffbe7e79","_ref":"7984a28a-7201-4c92-b61b-3551e0cea820","_type":"relatedItem"},{"_key":"8dd4cac7598a","_ref":"cea46f75-a0be-4a68-a5fa-b108ff80b5c2","_type":"relatedItem"}]},"slug":"blog/principal-property-investor-and-ailo-advocate-why-shane-wont-look-back","title":"Principal, property investor, and Ailo advocate: why Shane won’t look back","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-06-27T16:45:31Z","_id":"5d1d1134-da9d-426f-b188-7522ee9072c3","_type":"post","_updatedAt":"2025-08-04T22:42:35Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"2ff9468988db","_type":"block","children":[{"_key":"6c1fe809235a","_type":"span","marks":[],"text":"In "},{"_key":"34532b18f4d2","_type":"span","marks":["23588bb36132"],"text":"Australian property management"},{"_key":"f02f2c1abe15","_type":"span","marks":[],"text":", how you communicate often matters more than what you're communicating about. It's the difference between fielding endless queries and having property owners who trust your expertise completely."}],"markDefs":[{"_key":"23588bb36132","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"1dd44492-f05a-4b05-a2c7-20dcfe4ee114","_type":"reference"}}],"style":"normal"},{"_key":"de0dedd21dfe","_type":"block","children":[{"_key":"783c0f7b1cdc","_type":"span","marks":[],"text":"The most successful agencies have moved beyond reactive communication to building genuine relationships that make their job easier. Their property owners refer friends, renters follow lease conditions, and teams spend less time putting out fires and more time growing the business."}],"markDefs":[],"style":"normal"},{"_key":"c239e8034b31","_type":"block","children":[{"_key":"9b14ee88651b","_type":"span","marks":["strong"],"text":"Why property management communication makes or breaks your agency"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2a15f709f96d","_type":"block","children":[{"_key":"f0d6e48b0115","_type":"span","marks":["strong"],"text":"The hidden cost of poor communication"}],"markDefs":[],"style":"normal"},{"_key":"0ecdb83d091d","_type":"block","children":[{"_key":"bc84ed51a1d6","_type":"span","marks":[],"text":"Poor communication creates a cascade of problems that drain resources. When expectations aren't clear, you'll manage the same issues repeatedly. Consider how much time your team spends clarifying things that should have been explained properly the first time, or dealing with frustrated property owners who feel left in the dark."}],"markDefs":[],"style":"normal"},{"_key":"a8f864e236e8","_type":"block","children":[{"_key":"0d6f0b6d5ea7","_type":"span","marks":["strong"],"text":"What great communication actually delivers"}],"markDefs":[],"style":"normal"},{"_key":"ea6e37c5ab01","_type":"block","children":[{"_key":"5bb245d86e6c","_type":"span","marks":[],"text":"Agencies with strong communication systems report that property owners become genuine advocates, not just clients. These relationships drive referrals, reduce churn, and create stability that lets you focus on growth rather than damage control. Great communication also transforms your team's daily experience, making work more predictable and less stressful."}],"markDefs":[],"style":"normal"},{"_key":"143064476adb","_type":"block","children":[{"_key":"6dacf75b56e5","_type":"span","marks":[],"text":"“I’ve had a number of conversations with prospective landlords about how unhappy they are with their current property manager - they can’t get hold of them! I show them how we communicate using Ailo and how quick we can respond, and they can instantly see the difference.”"}],"markDefs":[],"style":"normal"},{"_key":"ee902bedc6f0","_type":"block","children":[{"_key":"e93c5c0f6e62","_type":"span","marks":[],"text":"– Jeremy Deviesseux, Ray White Wentworth Point"}],"markDefs":[],"style":"normal"},{"_key":"20e730e40965","_type":"block","children":[{"_key":"9a288cb5504e","_type":"span","marks":["strong"],"text":"The four pillars of effective property management communication"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a8a1c9fd1a6c","_type":"block","children":[{"_key":"316eaed4d366","_type":"span","marks":["strong"],"text":"1. Active listening that builds real understanding"}],"markDefs":[],"style":"normal"},{"_key":"c5e08a0c9960","_type":"block","children":[{"_key":"606f49ce1a12","_type":"span","marks":[],"text":"The best property managers listen to understand, not just to respond. This means paraphrasing what property owners tell you to confirm understanding. When a property owner expresses concern about maintenance costs, dig deeper. Are they worried about repair frequency, work quality, or impact on returns? Understanding the real concern lets you address it properly."}],"markDefs":[],"style":"normal"},{"_key":"150091100965","_type":"block","children":[{"_key":"047d2750fe89","_type":"span","marks":["strong"],"text":"2. Response times that show you care"}],"markDefs":[],"style":"normal"},{"_key":"fe78b21a3865","_type":"block","children":[{"_key":"2b1cd9f8317a","_type":"span","marks":[],"text":"Industry data shows that chat response times are powerful predictors of overall performance—fast replies often lead to lower arrears, quicker maintenance resolutions, and happier investors. Ailo teams who adopt a sub‑hour chat response ‘North Star’ consistently outperform those with slower reply habits."}],"markDefs":[],"style":"normal"},{"_key":"3b61e693d040","_type":"block","children":[{"_key":"daaaca52cc76","_type":"span","marks":[],"text":"It's not about having immediate answers—it's about acknowledging queries quickly and setting clear expectations about follow-up. Consider systems that let you acknowledge urgent requests while giving you time to investigate properly. Property owners appreciate knowing their message was received, even if solutions take time."}],"markDefs":[],"style":"normal"},{"_key":"12d11fe0693a","_type":"block","children":[{"_key":"6dc96fd80c1d","_type":"span","marks":["strong"],"text":"3. Tailoring your approach to each relationship"}],"markDefs":[],"style":"normal"},{"_key":"d5bd75640e6f","_type":"block","children":[{"_key":"7c5c8c04f1e3","_type":"span","marks":[],"text":"Your communication style with first-time investors should differ from experienced property owners. New investors need more context and explanation, while experienced owners might prefer concise updates with key data points. Pay attention to how each property owner prefers to receive information. Look for systems that allow you to tailor your communication style, and for investors to choose their communication preferences."}],"markDefs":[],"style":"normal"},{"_key":"f3edecfdb622","_type":"block","children":[{"_key":"7167e90105d1","_type":"span","marks":["strong"],"text":"4. 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Focus on understanding what's bothering the other person and what outcome would work for everyone."}],"markDefs":[],"style":"normal"},{"_key":"d5074cffa275","_type":"block","children":[{"_key":"d570d3e9a86a","_type":"span","marks":["strong"],"text":"Preventing problems before they start"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6bf3a5127f4d","_type":"block","children":[{"_key":"71f6657fd07a","_type":"span","marks":["strong"],"text":"Clear documentation helps reduce confusion and prevent misunderstandings"}],"markDefs":[],"style":"normal"},{"_key":"09b510b3f3b9","_type":"block","children":[{"_key":"9bd11a4ff203","_type":"span","marks":[],"text":"Preventing misunderstandings is easier than resolving them. This starts with comprehensive lease agreements and welcome packages covering everything renters need to know. Include practical information like emergency contacts, maintenance request procedures, and inspection expectations. When renters know what's expected, they're more likely to meet those expectations."}],"markDefs":[],"style":"normal"},{"_key":"70a548398c1c","_type":"block","children":[{"_key":"687c15bb9b16","_type":"span","marks":["strong"],"text":"Proactive maintenance communication"}],"markDefs":[],"style":"normal"},{"_key":"81e581959e3d","_type":"block","children":[{"_key":"ca07dcc571c5","_type":"span","marks":[],"text":"Rather than just responding to maintenance requests, keep property owners informed throughout the process. A quick message confirming receipt, followed by progress updates, shows active investment management. Technology can help, but consistency is key—whether using apps, email, or phone calls."}],"markDefs":[],"style":"normal"},{"_key":"35a129c1fd05","_type":"block","children":[{"_key":"f0e7a3b9dc68","_type":"span","marks":["strong"],"text":"The power of regular check-ins"}],"markDefs":[],"style":"normal"},{"_key":"e3c5fc24f543","_type":"block","children":[{"_key":"9076c9cc18c5","_type":"span","marks":[],"text":"Successful property managers schedule regular check-ins with property owners, separate from formal reporting. These conversations identify concerns early and reinforce proactive investment thinking. Brief conversations every few months can strengthen relationships and prevent small issues from becoming major problems."}],"markDefs":[],"style":"normal"},{"_key":"3d2e6a86645b","_type":"block","children":[{"_key":"d796e36fac99","_type":"span","marks":["strong"],"text":"Digital tools that enhance human connection"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"27284f35fa42","_type":"block","children":[{"_key":"655af94461fe","_type":"span","marks":["strong"],"text":"Choosing the right communication channels"}],"markDefs":[],"style":"normal"},{"_key":"88be43f18ad7","_type":"block","children":[{"_key":"262ba7727f19","_type":"span","marks":[],"text":"Different situations require different methods. Emergency repairs warrant phone calls, while routine updates work well via email. Match the channel to message urgency and complexity. Text messages work well for simple updates like rent confirmations, while detailed financial reports are better delivered through email with documentation."}],"markDefs":[],"style":"normal"},{"_key":"0d59315fe417","_type":"block","children":[{"_key":"024d4f6c8747","_type":"span","marks":[],"text":"For example, with Ailo’s Messages feature, team members, property investors, and renters can connect instantly—without the formality of long-winded emails."}],"markDefs":[],"style":"normal"},{"_key":"f1bb5686b008","_type":"block","children":[{"_key":"e8ddc2561bc7","_type":"span","marks":[],"text":"\"Chat allows us to be direct, efficient, and clear. No more ‘I hope this email finds you well’—just straight to the point.\""}],"markDefs":[],"style":"normal"},{"_key":"319e016232b2","_type":"block","children":[{"_key":"993681886f87","_type":"span","marks":[],"text":"- "},{"_key":"13abf714807a","_type":"span","marks":["826946f79a05"],"text":"Tania Privetera"},{"_key":"136636d40143","_type":"span","marks":[],"text":", Senior Operations and Property Manager at McGrath on Sydney's Lower North Shore"}],"markDefs":[{"_key":"826946f79a05","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/blog/from-skeptic-to-advocate-how-ailo-won-over-this-seasoned-property-manager","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"275373633012","_type":"block","children":[{"_key":"ca51e78aac04","_type":"span","marks":["strong"],"text":"Streamlining without losing the personal touch"}],"markDefs":[],"style":"normal"},{"_key":"f00b9826dc76","_type":"block","children":[{"_key":"2c6e00495e48","_type":"span","marks":[],"text":"Technology should make communication more consistent and efficient, not replace human connection. The best systems help you respond faster and more accurately while preserving relationships that drive long-term success. Look for tools that track communication history, set follow-up reminders, and ensure nothing falls through cracks."}],"markDefs":[],"style":"normal"},{"_key":"9c9d3e66ebc3","_type":"block","children":[{"_key":"ad54b021621d","_type":"span","marks":["strong"],"text":"Real-time updates that build trust"}],"markDefs":[],"style":"normal"},{"_key":"7a793619f146","_type":"block","children":[{"_key":"8a48ae0949f4","_type":"span","marks":[],"text":"Property owners appreciate accessing investment information when convenient. Providing real-time access to financial data , inspection updates, and communication history demonstrates transparency and professionalism. This accessibility often reduces queries, as property owners can find routine answers themselves."}],"markDefs":[],"style":"normal"},{"_key":"21d00ccd6475","_type":"block","children":[{"_key":"47ae62590da6","_type":"span","marks":["strong"],"text":"Managing different stakeholder expectations"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"598d1c173a11","_type":"block","children":[{"_key":"778c2aece221","_type":"span","marks":["strong"],"text":"What property owners really want to know"}],"markDefs":[],"style":"normal"},{"_key":"65ba34b50988","_type":"block","children":[{"_key":"9c085787ce7c","_type":"span","marks":[],"text":"Property owners typically want to understand three key things: financial performance, property condition, and renter management. Regular reporting covering these areas, supported by inspection photos and clear financial summaries, typically addresses most concerns before they need to ask."}],"markDefs":[],"style":"normal"},{"_key":"d00b62149587","_type":"block","children":[{"_key":"06fdf0e888ed","_type":"span","marks":[],"text":"Ailo makes this easy by giving investors real-time access to everything they care about—from rent payments and bills to maintenance updates—all in one place. That transparency builds trust and helps investors feel confident their property is in good hands."}],"markDefs":[],"style":"normal"},{"_key":"c3632fc78f0a","_type":"block","children":[{"_key":"db10618c983b","_type":"span","marks":[],"text":"“I can see that my tenants have paid rent on time, I can see when bills are due, and make sure everything is ticking along exactly as I hoped it would.”"}],"markDefs":[],"style":"normal"},{"_key":"cb927158909f","_type":"block","children":[{"_key":"cb221c4391ca","_type":"span","marks":[],"text":"— "},{"_key":"48cc15a58d16","_type":"span","marks":["em"],"text":"Candice, property investor in Canberra"}],"markDefs":[],"style":"normal"},{"_key":"61179b1b0ef4","_type":"block","children":[{"_key":"92b344832a03","_type":"span","marks":["strong"],"text":"Renter communication that prevents problems"}],"markDefs":[],"style":"normal"},{"_key":"44d9f7b38c62","_type":"block","children":[{"_key":"60f2790214a7","_type":"span","marks":[],"text":"Good renter communication stops problems before they reach your inbox. When renters know what’s expected and how to get help, they’re far more likely to do the right thing. A simple handbook with FAQs and how-to’s can save a lot of drama later."},{"_key":"c8e93e1f376c","_type":"span","marks":["strong"],"text":"Setting boundaries that protect your time."}],"markDefs":[],"style":"normal"},{"_key":"25615a494384","_type":"block","children":[{"_key":"bc9041eb6dd7","_type":"span","marks":[],"text":"Clear communication includes setting appropriate boundaries about availability. Property owners should understand what constitutes emergencies and how different issues will be handled. This isn't about being less responsive—it's about managing expectations so you can provide better service when it matters."}],"markDefs":[],"style":"normal"},{"_key":"309f7cd3a082","_type":"block","children":[{"_key":"6a4ea9ba6c24","_type":"span","marks":["strong"],"text":"Measuring and improving your communication"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"8a01ac7b5645","_type":"block","children":[{"_key":"b0375461730c","_type":"span","marks":["strong"],"text":"Tracking what matters"}],"markDefs":[],"style":"normal"},{"_key":"17da27d774c8","_type":"block","children":[{"_key":"f3d7fdec1dc4","_type":"span","marks":[],"text":"Agencies that continuously improve track metrics like response times, resolution rates, and client satisfaction scores. Consider including Net Promoter Score (NPS) and owner feedback loops in regular measurement. This data helps identify patterns and improvement opportunities."}],"markDefs":[],"style":"normal"},{"_key":"eede31c3cadd","_type":"block","children":[{"_key":"d05e5a189a00","_type":"span","marks":["strong"],"text":"Learning from feedback"}],"markDefs":[],"style":"normal"},{"_key":"d8d99b58393d","_type":"block","children":[{"_key":"323d6fd0f855","_type":"span","marks":[],"text":"Regular feedback from property owners and renters provides valuable insights into how communication is received. This often reveals gaps between what you think you're communicating and what others hear. Make feedback easy to provide and act on what you learn."}],"markDefs":[],"style":"normal"},{"_key":"de5909a5e8fd","_type":"block","children":[{"_key":"bffdeee789ac","_type":"span","marks":["strong"],"text":"Building systems that scale"}],"markDefs":[],"style":"normal"},{"_key":"8482e0f30af1","_type":"block","children":[{"_key":"c02aecd83a62","_type":"span","marks":[],"text":"As agencies grow, maintaining consistent communication quality becomes challenging. Build systems that ensure every team member communicates to the same standard. This might include templates for common situations, process checklists, and regular communication training."}],"markDefs":[],"style":"normal"},{"_key":"77d20a56e3f9","_type":"block","children":[{"_key":"36ec233ee5aa","_type":"span","marks":[],"text":"The Ailo platform helps make that consistency easy. With Messages, your team can manage both synced email conversations and in-app chats in one place. Everyone sees the full history, can assign follow-ups, and pick up where someone else left off—so even when a team member’s away, nothing gets missed."}],"markDefs":[],"style":"normal"},{"_key":"a996c5385bce","_type":"block","children":[{"_key":"f9c1e167e5eb","_type":"span","marks":[],"text":"“Teamwork is so much easier! I particularly love the assign feature [in Messages]… It's super useful when team members are on leave, nothing gets missed!”"}],"markDefs":[],"style":"normal"},{"_key":"ea643129737c","_type":"block","children":[{"_key":"4c225be231c5","_type":"span","marks":[],"text":"– "},{"_key":"438318aee72c","_type":"span","marks":["em"],"text":"Felicity Apps, Ray White Goulburn"}],"markDefs":[],"style":"normal"},{"_key":"db6ff4c65814","_type":"block","children":[{"_key":"7138cad23efc","_type":"span","marks":["strong"],"text":"The competitive advantage of exceptional communication"}],"markDefs":[],"style":"normal"},{"_key":"4cb67a60c268","_type":"block","children":[{"_key":"0c46a7e2cb1b","_type":"span","marks":["strong"],"text":"How communication drives referrals"}],"markDefs":[],"style":"normal"},{"_key":"b8aad325c97b","_type":"block","children":[{"_key":"b4b2605b3301","_type":"span","marks":[],"text":"Well-informed, valued property owners naturally become agency advocates. They refer friends, leave positive reviews, and trust you with additional properties. This word-of-mouth growth brings property owners with positive service expectations."}],"markDefs":[],"style":"normal"},{"_key":"c3198ce81c28","_type":"block","children":[{"_key":"23373de7a92b","_type":"span","marks":["strong"],"text":"Retention through relationship building"}],"markDefs":[],"style":"normal"},{"_key":"bd6cbfcb8bb0","_type":"block","children":[{"_key":"3490c522275a","_type":"span","marks":[],"text":"Strong communication creates relationships that weather challenges. When problems arise, property owners who trust your communication work with you toward solutions rather than seeking new agents. This stability makes business more predictable and profitable."}],"markDefs":[],"style":"normal"},{"_key":"ef827ff9a853","_type":"block","children":[{"_key":"48e39dec85d0","_type":"span","marks":["strong"],"text":"Team satisfaction and efficiency"}],"markDefs":[],"style":"normal"},{"_key":"6899fa591cb3","_type":"block","children":[{"_key":"20f0738ad9ba","_type":"span","marks":[],"text":"When communication systems work well, teams experience less stress and more job satisfaction. Clear processes reduce confusion, proactive communication prevents crises, and strong relationships make daily interactions pleasant. This positive environment helps attract and retain good team members."}],"markDefs":[],"style":"normal"},{"_key":"39961b4d66d4","_type":"block","children":[{"_key":"af829305eaa0","_type":"span","marks":["strong"],"text":"Getting started with better communication"}],"markDefs":[],"style":"normal"},{"_key":"4d771d6048af","_type":"block","children":[{"_key":"b6442a5595c8","_type":"span","marks":["strong"],"text":"Audit your current approach"}],"markDefs":[],"style":"normal"},{"_key":"a208f391633b","_type":"block","children":[{"_key":"3969f688b892","_type":"span","marks":[],"text":"Assess current communication practices honestly. Where do most complaints or confusion arise? What questions do you answer repeatedly? These patterns reveal improvement opportunities. Consider surveying property owners about communication preferences and satisfaction levels."}],"markDefs":[],"style":"normal"},{"_key":"fda749714293","_type":"block","children":[{"_key":"4cf6bd943994","_type":"span","marks":["strong"],"text":"Start with small improvements"}],"markDefs":[],"style":"normal"},{"_key":"be6de5b05bf1","_type":"block","children":[{"_key":"ae02891e6d1b","_type":"span","marks":[],"text":"You don't need to overhaul everything at once. Pick one area—perhaps response times or maintenance communication—and focus on improving that first. Small, consistent improvements often have more impact than dramatic changes."}],"markDefs":[],"style":"normal"},{"_key":"2c8c27acf21b","_type":"block","children":[{"_key":"cfb5f91d49e5","_type":"span","marks":["strong"],"text":"Build systems that support consistency"}],"markDefs":[],"style":"normal"},{"_key":"d42fa547ff39","_type":"block","children":[{"_key":"009c2b5ec2ad","_type":"span","marks":[],"text":"Make good communication automatic rather than dependent on individual effort. This might mean creating templates, setting up automated acknowledgments, or establishing regular review processes. The best system is one your team will actually use consistently."}],"markDefs":[],"style":"normal"},{"_key":"6227369ef0be","_type":"block","children":[{"_key":"a2229a4bcd3d","_type":"span","marks":[],"text":"Exceptional property management communication isn't about having perfect answers—it's about building relationships based on trust, transparency, and genuine care for property owners' success. The agencies that master this approach find communication becomes their strongest competitive advantage."}],"markDefs":[],"style":"normal"},{"_key":"ab774c52d6ef","_type":"block","children":[{"_key":"9189a59328e3","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9ecdb5141dcd","_type":"block","children":[{"_key":"f3ce9ce62dc4","_type":"span","marks":["strong"],"text":"How quickly should property managers respond to owner enquiries?"}],"markDefs":[],"style":"normal"},{"_key":"b31240a16402","_type":"block","children":[{"_key":"bd2e0d01b70b","_type":"span","marks":[],"text":"While immediate answers aren't always possible, acknowledging enquiries within a few hours shows professionalism. Set clear expectations about follow-up timeframes. Property owners appreciate knowing their message was received, even if the full response takes time to investigate properly."}],"markDefs":[],"style":"normal"},{"_key":"2b1e14d25d27","_type":"block","children":[{"_key":"68f94ad836e7","_type":"span","marks":["strong"],"text":"What's the best way to communicate maintenance updates to property owners?"}],"markDefs":[],"style":"normal"},{"_key":"669e3b87b274","_type":"block","children":[{"_key":"f64ed29be07c","_type":"span","marks":[],"text":"Use a consistent approach that matches the situation's urgency. Messaging works well for simple updates like confirming receipt of requests, while detailed progress reports may be better via email. The key is keeping owners informed throughout the process."}],"markDefs":[],"style":"normal"},{"_key":"362a2b49cc63","_type":"block","children":[{"_key":"efeed8dc2b91","_type":"span","marks":["strong"],"text":"How can property managers reduce repetitive questions from owners?"}],"markDefs":[],"style":"normal"},{"_key":"fc92de6f7290","_type":"block","children":[{"_key":"87dcf52910a5","_type":"span","marks":[],"text":"Give investors real-time access to the information they care about most—like rent payments, maintenance progress, and financial performance. When they can check key updates themselves, they feel informed and in control (without needing to message you). Tools like Ailo make this easy by keeping everything in one place and up to date. Transparency isn’t just professional—it saves everyone time."}],"markDefs":[],"style":"normal"},{"_key":"03bfc885f0eb","_type":"block","children":[{"_key":"4073ddfa9c4e","_type":"span","marks":["strong"],"text":"Should property managers use different communication styles for different owners?"}],"markDefs":[],"style":"normal"},{"_key":"1eb56dfb11a3","_type":"block","children":[{"_key":"d17e5c452cf9","_type":"span","marks":[],"text":"Absolutely. First-time investors often need more context and explanation, while experienced owners might prefer concise updates with key data points. Pay attention to each owner's preferences for frequency, detail level, and communication channels – and ensure your property management platform gives you the tools to manage these preferences without burning out your team"}],"markDefs":[],"style":"normal"},{"_key":"658d98cc83e5","_type":"block","children":[{"_key":"5ba8f91b011e","_type":"span","marks":["strong"],"text":"How do you handle difficult conversations with property owners?"}],"markDefs":[],"style":"normal"},{"_key":"f54e0a6bca21","_type":"block","children":[{"_key":"ac7ef2b72d2c","_type":"span","marks":[],"text":"Stay calm, acknowledge their concerns genuinely, and focus on understanding what's really bothering them. Resist defending immediately. Instead, work together toward solutions that address the underlying issue rather than just the surface complaint."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-0e4c2e91007cfe7c0d3c02fdf437abacf9d25091-450x300-svg","_type":"reference"}},"date":"2025-03-10","excerpt":"Master communication strategies that strengthen investor relationships and prove your value. Learn how Australian property managers use data to deliver exceptional service. Start today.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"b1fb81c11883","_ref":"ade42534-0c4f-4498-b760-6915b66d427d","_type":"relatedItem"},{"_key":"6de05a041f88","_ref":"7af1cfce-9a89-44d2-a6e7-ce61bb0b4fa7","_type":"relatedItem"},{"_key":"ba6c315d4626","_ref":"76f6193b-967c-4cfd-9f8c-7110445b78bf","_type":"relatedItem"}]},"slug":"blog/property-management-communication","title":"How to facilitate better communication as a property manager","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-06-27T16:53:38Z","_id":"d03cea4b-4038-4034-a840-68f198b658f5","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"640901ebd6f6","_type":"block","children":[{"_key":"a0f3866c1785","_type":"span","marks":[],"text":"In today's rental market, social media isn't just another marketing channel: it's your digital shopfront, working 24/7 to build trust with property investors and attract quality tenants."}],"markDefs":[],"style":"normal"},{"_key":"aaf87ded211c","_type":"block","children":[{"_key":"c6956846b366","_type":"span","marks":[],"text":"While your competitors are still relying on traditional methods, savvy property managers are using strategic social media to cut vacancy periods, showcase properties like never before, and position themselves as the go-to experts in their local markets."}],"markDefs":[],"style":"normal"},{"_key":"8ea702e25147","_type":"block","children":[{"_key":"5a382912e78e","_type":"span","marks":[],"text":"The difference is real: property managers (https://ailo.io/manage/property-managers) with strong social presence aren't just filling vacancies faster - they're building wait lists, commanding premium rents, and creating a pipeline of referrals that keeps growing. It's not about posting pretty pictures; It's about trust, visibility, and giving customers a peek into the people behind the business. It’s about creating genuine connections that drive real business results."}],"markDefs":[],"style":"normal"},{"_key":"1c6476482fd4","_type":"block","children":[{"_key":"83bd60b2f51e","_type":"span","marks":["strong"],"text":"Why property managers need social media"}],"markDefs":[],"style":"normal"},{"_key":"8488f5583da6","_type":"block","children":[{"_key":"983df4e0b460","_type":"span","marks":[],"text":"Your potential clients are already online, researching and making decisions long before they pick up the phone. Today's property investors don't just want a property manager - they want a partner who understands their market, communicates effectively, and can prove their expertise."}],"markDefs":[],"style":"normal"},{"_key":"56defdd66a37","_type":"block","children":[{"_key":"6b550d67598a","_type":"span","marks":[],"text":"Social media has become the new due diligence platform. When property investors are evaluating managers, they're looking at your online presence as evidence of professionalism, market knowledge, and client satisfaction. Your Google business page and social channels become a 24/7 showcase of exactly why you're the right choice."}],"markDefs":[],"style":"normal"},{"_key":"0b1007302065","_type":"block","children":[{"_key":"e45eb3ef4914","_type":"span","marks":["strong"],"text":"Building trust through transparency"}],"markDefs":[],"style":"normal"},{"_key":"a1dbfb0a820b","_type":"block","children":[{"_key":"9b6e59e07fb0","_type":"span","marks":[],"text":"Here's the reality: the vast majority of people read online reviews before making decisions, and property investment decisions are no different. Your social media presence becomes powerful social proof, showing potential clients that you're not just talking the talk—you're delivering results."}],"markDefs":[],"style":"normal"},{"_key":"56510e806262","_type":"block","children":[{"_key":"43c21983b50e","_type":"span","marks":[],"text":"When prospects see consistent, authentic content showcasing your work, they're building confidence in your services before you even meet."}],"markDefs":[],"style":"normal"},{"_key":"4fb46bcb591d","_type":"block","children":[{"_key":"693232c64bf2","_type":"span","marks":["strong"],"text":"Attracting top talent"}],"markDefs":[],"style":"normal"},{"_key":"d7cbbe02c168","_type":"block","children":[{"_key":"446af7d85b17","_type":"span","marks":[],"text":"Your social presence isn't just about clients—it's also your secret weapon for attracting the best team members. Quality employees want to work for companies they can be proud of, and your social media tells that story. When potential team members see a thriving, professional business that values growth and innovation, you're already ahead of competitors still stuck in the stone age."}],"markDefs":[],"style":"normal"},{"_key":"b6d75702731b","_type":"block","children":[{"_key":"650f2c3d4761","_type":"span","marks":["strong"],"text":"Best social platforms for property management"}],"markDefs":[],"style":"normal"},{"_key":"bdecbffdd58f","_type":"block","children":[{"_key":"0c43ce456acb","_type":"span","marks":["strong"],"text":"Facebook: Your community hub"}],"markDefs":[],"style":"normal"},{"_key":"7788cb802ac6","_type":"block","children":[{"_key":"b1d96367d127","_type":"span","marks":[],"text":"Facebook remains the powerhouse for property management marketing, offering unmatched reach and targeting capabilities. It's perfect for building local communities, sharing detailed property listings, and connecting with both investors and tenants. The platform's Groups feature lets you establish yourself as the local expert in specific areas or property types."}],"markDefs":[],"style":"normal"},{"_key":"b29ff91333c1","_type":"block","children":[{"_key":"f79cb7b12b72","_type":"span","marks":["strong"],"text":"Instagram: Visual storytelling that sells"}],"markDefs":[],"style":"normal"},{"_key":"309cb022c39b","_type":"block","children":[{"_key":"fd7e947f6a45","_type":"span","marks":[],"text":"Instagram's visual-first approach creates emotional connections with potential tenants. High-quality property photos, behind-the-scenes content, and local area highlights perform exceptionally well. Use Stories for real-time updates and property tours that keep your audience engaged and coming back for more."}],"markDefs":[],"style":"normal"},{"_key":"7fd20919e358","_type":"block","children":[{"_key":"e642109136df","_type":"span","marks":["strong"],"text":"LinkedIn: Professional networking"}],"markDefs":[],"style":"normal"},{"_key":"9d5a47455ebf","_type":"block","children":[{"_key":"7101ec72066b","_type":"span","marks":[],"text":"LinkedIn is where serious property investors hang out. Share market insights, thought leadership, and establish credibility within the investment community. 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"}],"markDefs":[],"style":"normal"},{"_key":"b26c32b24fe3","_type":"block","children":[{"_key":"25a7840f3dea","_type":"span","marks":[],"text":"With project visibility and structured workflows, nothing falls through the cracks — and no one carries the mental load alone."}],"markDefs":[],"style":"normal"},{"_key":"b846b543e81e","_type":"block","children":[{"_key":"4e28e17edd7d","_type":"span","marks":["strong"],"text":"Insights that help your team move faster — and make better decisions"}],"markDefs":[],"style":"normal"},{"_key":"ea333b67be51","_type":"block","children":[{"_key":"ee0e1e703a98","_type":"span","marks":[],"text":"The right software doesn’t just help you get work done — it shows you what’s working, what’s not, and where to focus next."}],"markDefs":[],"style":"normal"},{"_key":"6bd839351b09","_type":"block","children":[{"_key":"d2b8d6d8a70c","_type":"span","marks":[],"text":"Look for platforms that offer real-time data and smart insights into portfolio performance. 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It should be right in front of you."}],"markDefs":[],"style":"normal"},{"_key":"55df74d3d1f6","_type":"block","children":[{"_key":"540e42b309d2","_type":"span","marks":["strong"],"text":"Inspection tools that deliver quality results"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"e0d7a2484178","_type":"block","children":[{"_key":"54a42589d639","_type":"span","marks":[],"text":"A strong inspections tool does more than help you tick boxes — it should support your team in delivering consistent, high-quality service with less admin and more impact. Here’s what to look for:"}],"markDefs":[],"style":"normal"},{"_key":"40fc85b245a4","_type":"block","children":[{"_key":"887ed229ad86","_type":"span","marks":["strong"],"text":"1. Mobile-first workflows that stay in sync"},{"_key":"814e1ad409c7","_type":"span","marks":[],"text":"Inspectors shouldn’t need to return to the office just to finish reports. Look for tools that let your team complete, sign, and send inspections on the go — with real-time data that syncs across the platform, so everyone stays on the same page."}],"markDefs":[],"style":"normal"},{"_key":"6e61027640e0","_type":"block","children":[{"_key":"cd0eaec42a68","_type":"span","marks":["strong"],"text":"2. Built-in photo documentation — including 360° photos"},{"_key":"f25d5ee8bdce","_type":"span","marks":[],"text":"Photos are no longer a “nice to have.” Tools that support rich media, including 360° walkthroughs, give investors more visibility and reduce follow-up questions. Ailo’s inspections include an image-first gallery that brings properties to life."}],"markDefs":[],"style":"normal"},{"_key":"6d1676533b09","_type":"block","children":[{"_key":"09271f1fb833","_type":"span","marks":["strong"],"text":"3. 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The best platforms let investors choose how and when they get paid, settle bills the way that suits them, and view their property’s performance on their terms."}],"markDefs":[],"style":"normal"},{"_key":"b3e0011697e8","_type":"block","children":[{"_key":"9742d949895e","_type":"span","marks":[],"text":"The same goes for renters. 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Everything is there and it's assigned to somebody, it's allocated. Even the fact that you can customise, it is fantastic,\" shares Dina Alexiou, Property Manager at Ray White Brighton Le Sands."}],"markDefs":[],"style":"normal"},{"_key":"651b17783946","_type":"block","children":[{"_key":"7deb020a9a9f","_type":"span","marks":[],"text":"The right property management software doesn’t just add features — it takes pressure off your team, gives you visibility across the business, and helps you deliver the kind of experience investors and renters remember."}],"markDefs":[],"style":"normal"},{"_key":"51904e5d3921","_type":"block","children":[{"_key":"92248c74e901","_type":"span","marks":[],"text":"Whether you’re growing fast or just trying to do more with less, the best features help you feel more in control — and more confident in the work you do every day."}],"markDefs":[],"style":"normal"},{"_key":"39e214a110df","_type":"block","children":[{"_key":"67da65f96c78","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"1991e41d01f0","_type":"block","children":[{"_key":"9ecfa6f8888a","_type":"span","marks":["strong"],"text":"What features actually save time for property managers?"},{"_key":"3233da1628fb","_type":"span","marks":[],"text":" "}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"7f5f0903db8f","_type":"block","children":[{"_key":"9a596572978f","_type":"span","marks":[],"text":"Look for tools that automate repetitive work — like rent reminders, recurring bill processing, or maintenance coordination. Features like AI-generated inspection reports and project-based workflows can save hours each week, without cutting corners."}],"markDefs":[],"style":"normal"},{"_key":"2259f09be565","_type":"block","children":[{"_key":"4207715cd478","_type":"span","marks":["strong"],"text":"How can software improve visibility across my team?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"39395fbb8000","_type":"block","children":[{"_key":"42966629dcaf","_type":"span","marks":[],"text":"The best platforms don’t just track tasks — they show you what’s done, what’s overdue, and who’s across what. 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It keeps "},{"_key":"e44f38305c50","_type":"span","marks":["ailoRed"],"text":"everything on track"},{"_key":"281c503df754","_type":"span","marks":[],"text":"."}],"markDefs":[],"style":"normal"}]},{"_key":"c97cfe346924","_type":"shortParagraphWithVisual","description":[{"_key":"eb9c35307275","_type":"block","children":[{"_key":"6d71d2426813","_type":"span","marks":[],"text":"“Ailo has changed the way I work immensely,” Tania said."}],"markDefs":[],"style":"normal"},{"_key":"989d01a3060b","_type":"block","children":[{"_key":"f443d8e15247","_type":"span","marks":[],"text":"One of the biggest improvements she’s seen is in communication. With the Messages  feature, team members, property investors, and renters can connect instantly—without the formality of long-winded emails."}],"markDefs":[],"style":"normal"},{"_key":"51bd0e5daba1","_type":"block","children":[{"_key":"53ae1e809f4f","_type":"span","marks":[],"text":"\"Chat allows us to be direct, efficient, and clear. 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Property investors see our hard work in "},{"_key":"e1bb58a197d5","_type":"span","marks":["ailoRed"],"text":"real-time"},{"_key":"61393c85fcaa","_type":"span","marks":[],"text":"."}],"markDefs":[],"style":"normal"}]},{"_key":"69495d633b44","_type":"block","children":[{"_key":"2675125527700","_type":"span","marks":[],"text":"Tania said this transparency builds trust and reduces unnecessary back-and-forth, making property management smoother for property investors and property managers."}],"markDefs":[],"style":"normal"},{"_key":"93d794477982","_type":"block","children":[{"_key":"e029c6e6791f0","_type":"span","marks":[],"text":"A win-win for tradies and owners"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3da3f346b40c","_type":"block","children":[{"_key":"af385f79c5860","_type":"span","marks":[],"text":"For tradies, "},{"_key":"eeea9c86efae","_type":"span","marks":["39b777d58191"],"text":"getting paid quickly is crucial"},{"_key":"022b112ec01c","_type":"span","marks":[],"text":". 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If you were a plumber, would you prioritise the agency that pays you today or the one that makes you wait until the end of the month?\" she said."}],"markDefs":[],"style":"normal"},{"_key":"c06dbb8a73a8","_type":"block","children":[{"_key":"7236721bad8b0","_type":"span","marks":[],"text":"And for property investors, Tania said Ailo gives them financial flexibility they’ve never had before. “Owners can log in and pay themselves whenever they want.”"}],"markDefs":[],"style":"normal"},{"_key":"6db729460b0a","_type":"testimonial","author":"Tania Privetera, Senior Operations and Property Manager at McGrath on the Lower North Shore","background":{"title":"Lavender","value":"#EAF1FB"},"quote":[{"_key":"831d5efd4390","_type":"block","children":[{"_key":"94e86a875afe","_type":"span","marks":[],"text":"One of my landlords recently had a special levy of $24,000. Instead of waiting, he logged into Ailo, paid with his credit card, and "},{"_key":"9738ebef06cb","_type":"span","marks":["ailoRed"],"text":"earned frequent flyer points"},{"_key":"cd15f8ba313a","_type":"span","marks":[],"text":". No other system does this."}],"markDefs":[],"style":"normal"}]},{"_key":"650c709c7c48","_type":"block","children":[{"_key":"5c486eeaa88a0","_type":"span","marks":[],"text":"From skeptic to advocate"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d6160f6915a2","_type":"block","children":[{"_key":"6586808ddf36","_type":"span","marks":[],"text":"Reflecting on her initial hesitation, Tania laughed. “At first, I had my guard up. I thought there was nothing wrong with what we were using. But as I’ve seen Ailo grow, I’ve realised how much easier it makes my job. It allows property managers to focus on relationships, not just admin,\" she said."}],"markDefs":[],"style":"normal"},{"_key":"70849cbae532","_type":"block","children":[{"_key":"2f9301cb2eed","_type":"span","marks":[],"text":"For anyone considering Ailo, Tania’s advice was simple: “Have a look for yourself. Let me organise a demo for you!”"}],"markDefs":[],"style":"normal"},{"_key":"ff4655cc7e2a","_type":"testimonial","author":"Tania Privetera, Senior Operations and Property Manager at McGrath on the Lower North Shore","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-e66f4789dad5f13beb070d52de7df8a5ac508c6d-590x408-png","_type":"reference"}},"quote":[{"_key":"831d5efd4390","_type":"block","children":[{"_key":"94e86a875afe","_type":"span","marks":[],"text":"We’re "},{"_key":"bc3dd362346f","_type":"span","marks":["ailoRed"],"text":"not just keyboard warriors anymore"},{"_key":"7e2d0c0b3b1c","_type":"span","marks":[],"text":"—we actually get to engage with our clients."}],"markDefs":[],"style":"normal"}]},{"_key":"044adedd218e","_type":"callToAction","actionList":[{"_key":"34390898378e","_type":"actionItem","blank":false,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"866cdc9a-0f80-4a18-b719-9d8dda97d9d6","_type":"reference"},"title":"Get a demo"}],"background":{"title":"Lavender","value":"#EAF1FB"},"title":[{"_key":"b6e176dd5237","_type":"block","children":[{"_key":"4875d90645a6","_type":"span","marks":[],"text":"Take Tania's advice: Get a demo of the Ailo platform"}],"markDefs":[],"style":"heading1"}],"visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-572e716f20a0a5116f4d96265d19e4a811db0a30-1000x707-png","_type":"reference"}}}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-e66f4789dad5f13beb070d52de7df8a5ac508c6d-590x408-png","_type":"reference"}},"date":"2025-03-04","excerpt":"Tania, a senior operations and property manager at McGrath on Sydney’s Lower North Shore, wasn’t convinced when she heard about Ailo. 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That means reducing friction, recognising contribution, and helping people grow."}],"markDefs":[],"style":"normal"},{"_key":"7de15347c1d8","_type":"block","children":[{"_key":"06aa0db497d2","_type":"span","marks":["strong"],"text":"Why good property managers are worth their weight in gold"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"799e07c6b438","_type":"block","children":[{"_key":"7ebd11c5b80e","_type":"span","marks":["strong"],"text":"The real cost of losing talent"}],"markDefs":[],"style":"normal"},{"_key":"ff9c4ab5534f","_type":"block","children":[{"_key":"d237930c06ab","_type":"span","marks":[],"text":"Replacing a skilled property manager "},{"_key":"ff44dbb30efd","_type":"span","marks":["592499a1f8dd"],"text":"costs up to 60% of their annual salary"},{"_key":"37ab7c0cdc24","_type":"span","marks":[],"text":" when factoring recruitment, training, and productivity gaps. Hidden costs run deeper—departing managers often take client relationships, requiring months for new staff to understand property nuances and owner preferences."}],"markDefs":[{"_key":"592499a1f8dd","_type":"linkV2","blank":true,"externalLink":"https://www.appfolio.com/blog/2023-employee-experience/","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"40ea162c7ca6","_type":"block","children":[{"_key":"4f246634c4fd","_type":"span","marks":[],"text":"And when great people leave, others may start wondering if they should too. But you can stop that ripple in its tracks."}],"markDefs":[],"style":"normal"},{"_key":"608c9e689ee7","_type":"block","children":[{"_key":"5f0d44baed9f","_type":"span","marks":["strong"],"text":"The real reasons great property managers leave"}],"markDefs":[],"style":"normal"},{"_key":"237738ea9db3","_type":"block","children":[{"_key":"f4424b9983a7","_type":"span","marks":[],"text":"Contrary to popular belief, most top-performing property managers don’t leave for more money or a better office coffee machine. They leave because of burnout, lack of recognition, or feeling stuck."}],"markDefs":[],"style":"normal"},{"_key":"e1487fc41041","_type":"block","children":[{"_key":"5a5720f9525a","_type":"span","marks":[],"text":"Here are the common culprits:"}],"markDefs":[],"style":"normal"},{"_key":"4c9e31148de8","_type":"block","children":[{"_key":"915066cd4dd8","_type":"span","marks":[],"text":"Outdated systems that create double-handling and errors."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"8a2a76277c66","_type":"block","children":[{"_key":"96d9773ce5a4","_type":"span","marks":[],"text":"Excessive admin that eats into time with clients and tenants."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"6c4e8e51aa57","_type":"block","children":[{"_key":"8a11cfb0856a","_type":"span","marks":[],"text":"Reactive environments where team members spend their day putting out fires instead of creating value."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"72299149f16a","_type":"block","children":[{"_key":"a8104592fae8","_type":"span","marks":[],"text":"Lack of growth pathways, both professional and personal."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"d3a41b9394bb","_type":"block","children":[{"_key":"fc3f92b0e032","_type":"span","marks":[],"text":"Stressful client interactions with little support."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"c024e6c13a70","_type":"block","children":[{"_key":"20667cd6a35b","_type":"span","marks":[],"text":"It’s not the job that drives people away—it’s the friction around the job."}],"markDefs":[],"style":"normal"},{"_key":"2e7248853d70","_type":"block","children":[{"_key":"cd656e40b42f","_type":"span","marks":["strong"],"text":"What makes a property manager want to stay"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"429b8292fee2","_type":"block","children":[{"_key":"322773e43dbd","_type":"span","marks":[],"text":"Top property managers aren't motivated by paycheques alone. 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Ask what they value most about their role and what would make their job easier or more rewarding."}],"markDefs":[],"style":"normal"},{"_key":"b5e44ddb117f","_type":"block","children":[{"_key":"19777299bbe8","_type":"span","marks":[],"text":"Audit current employee benefits and flexibility options. 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Service delivery consistency turns good experiences into word-of-mouth growth."}],"markDefs":[],"style":"normal"},{"_key":"ea98059b47b2","_type":"block","children":[{"_key":"48f0892718ef","_type":"span","marks":[],"text":"The compound effect of keeping good people creates positive cycles: happy employees deliver better service, creating satisfied clients, making jobs more rewarding, keeping employees happy."}],"markDefs":[],"style":"normal"},{"_key":"ce3c1c2d3ea8","_type":"block","children":[{"_key":"3d4cddba2508","_type":"span","marks":[],"text":"Building a team that stays isn't just about reducing recruitment costs—it's creating foundations for sustainable growth and exceptional service delivery."}],"markDefs":[],"style":"normal"},{"_key":"d4b635847a02","_type":"block","children":[{"_key":"a3c8afb3187b","_type":"span","marks":["strong"],"text":"Frequently Asked Questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4aa365bf997f","_type":"block","children":[{"_key":"074569983e84","_type":"span","marks":["strong"],"text":"What's the biggest mistake agencies make when trying to retain property managers?"}],"markDefs":[],"style":"normal"},{"_key":"a7cfdb70204a","_type":"block","children":[{"_key":"0fd4f1881532","_type":"span","marks":[],"text":"Assuming money is the primary motivator. 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For "},{"_key":"ea9c6973bc69","_type":"span","marks":["7ba0a00d716f"],"text":"property managers"},{"_key":"8428bae7257e","_type":"span","marks":[],"text":" and "},{"_key":"5c6adb94f435","_type":"span","marks":["a234296ab049"],"text":"property investors"},{"_key":"81f3c62eaf87","_type":"span","marks":[],"text":" alike, renter retention translates to reduced vacancies, consistent rental income, lower operational costs, and stronger community ties. Simply put, long-term renters create long-term value."}],"markDefs":[{"_key":"7ba0a00d716f","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"f1b2904a-1b8a-453a-b6b8-b30ad1474a04","_type":"reference"}},{"_key":"a234296ab049","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/investors","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"fd05f41cdc99","_type":"block","children":[{"_key":"7a40a9bed331","_type":"span","marks":[],"text":"Finding a new renter takes time, energy, and resources—from advertising and screening to property preparation and onboarding. Instead, agencies that focus on keeping existing renters happy not only build a better reputation but also strengthen their portfolio performance. Implementing strategic and systematic approaches to retention is now a must for every successful property manager."}],"markDefs":[],"style":"normal"},{"_key":"e044ec11ff02","_type":"block","children":[{"_key":"ea360f157a7c","_type":"span","marks":["strong"],"text":"Why is renter retention important?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"0429e43de101","_type":"block","children":[{"_key":"c17dd4535a35","_type":"span","marks":[],"text":"High renter turnover impacts more than just vacancy rates. Every time a renter leaves, there are costs associated with cleaning, maintenance, advertising, and administrative effort. There’s also the potential loss of rental income during vacant periods, which can put pressure on "},{"_key":"6e08fc58d395","_type":"span","marks":["47c72edcff79"],"text":"cash flow"},{"_key":"c2e08288ddcd","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"47c72edcff79","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/blog/tax-depreciation","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"98ac2fd57b6a","_type":"block","children":[{"_key":"7a33d186c761","_type":"span","marks":[],"text":"Additionally, long-term renters tend to take better care of the property, report issues early, and build better relationships with neighbours. From a business perspective, renters who stay longer reduce risk and increase efficiency for both agencies and "},{"_key":"048234d9795f","_type":"span","marks":["f9197ca7f0b3"],"text":"landlords"},{"_key":"4186e305d8d0","_type":"span","marks":[],"text":". Retention is not just about avoiding churn—it’s about creating a stable, scalable business."}],"markDefs":[{"_key":"f9197ca7f0b3","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/blog/do-i-need-landlord-insurance","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"c65aa8582085","_type":"block","children":[{"_key":"8f1674561ff6","_type":"span","marks":["strong"],"text":"What is a good renter retention rate?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"0f7873213297","_type":"block","children":[{"_key":"2dafa1399493","_type":"span","marks":[],"text":"A renter retention rate "},{"_key":"7ac8fb00d98a","_type":"span","marks":["ff1651574a81"],"text":"above 75%"},{"_key":"67541257a7c9","_type":"span","marks":[],"text":" is typically considered healthy in the Australian rental market. Some high-performing agencies even report retention rates upwards of 85% for their best-managed portfolios."}],"markDefs":[{"_key":"ff1651574a81","_type":"linkV2","blank":false,"externalLink":"https://www.vts.com/blog/the-dos-and-donts-of-tenant-retention","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"31cafb9151d5","_type":"block","children":[{"_key":"5c7a7679356c","_type":"span","marks":[],"text":"Why does this matter? Because data shows that the average cost of a single renter turnover can exceed $1,800. That’s a direct hit to the bottom line each time a property changes hands. Add to that the hidden costs; lost time, extra inspections, and reputational risk, and the value of a high retention rate becomes crystal clear."}],"markDefs":[],"style":"normal"},{"_key":"30541c548fa7","_type":"block","children":[{"_key":"0cb4e2383720","_type":"span","marks":["strong"],"text":"How to retain your renters"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e4e065d49c4b","_type":"block","children":[{"_key":"8b8c9b0f27fe","_type":"span","marks":[],"text":"Here are six proven renter retention strategies that every Australian property manager can implement."}],"markDefs":[],"style":"normal"},{"_key":"47e61cc76774","_type":"block","children":[{"_key":"1644328bbd1f","_type":"span","marks":["strong"],"text":"1. Frequent communication"}],"markDefs":[],"style":"normal"},{"_key":"b08af1ea6a36","_type":"block","children":[{"_key":"e96c24668699","_type":"span","marks":[],"text":"Transparent and proactive communication builds trust between renters and property managers. When renters feel heard, informed, and respected, they’re far more likely to stay."}],"markDefs":[],"style":"normal"},{"_key":"73bf580d4a84","_type":"block","children":[{"_key":"592d9261de24","_type":"span","marks":[],"text":"Using platforms like Ailo enables property managers to engage with renters through in-app messaging, push notifications, and automated reminders. Renters can instantly see when rent is due, track maintenance requests, and ask questions - all within a few taps. This consistent visibility builds rapport and helps prevent misunderstandings."}],"markDefs":[],"style":"normal"},{"_key":"a92828d8cf66","_type":"block","children":[{"_key":"0554fb5e662f","_type":"span","marks":[],"text":"For example, sending a simple “thank you” after a renter responds to a query or a friendly reminder before an inspection can go a long way in shaping a positive rental experience."}],"markDefs":[],"style":"normal"},{"_key":"06d72273d5bd","_type":"block","children":[{"_key":"4cc64fe6707a","_type":"span","marks":["strong"],"text":"2. Attentive maintenance"}],"markDefs":[],"style":"normal"},{"_key":"800342e6fed6","_type":"block","children":[{"_key":"3a35b9b8cb90","_type":"span","marks":[],"text":"Quick and professional attention to maintenance issues shows renters that their comfort and safety matter. A well-maintained home isn’t just a livable space, it’s a symbol of respect."}],"markDefs":[],"style":"normal"},{"_key":"c4cb3289de96","_type":"block","children":[{"_key":"90d09874fac8","_type":"span","marks":[],"text":"Property managers using Ailo can easily coordinate and track maintenance requests, reducing lag time and improving accountability. Renters appreciate knowing when issues will be fixed and who will be attending to them."}],"markDefs":[],"style":"normal"},{"_key":"c4d1eebd3184","_type":"block","children":[{"_key":"25d2d18e20ac","_type":"span","marks":["strong"],"text":"3. Data-driven approach to rent increases"}],"markDefs":[],"style":"normal"},{"_key":"2d2f07ea38d3","_type":"block","children":[{"_key":"9da58fe9b186","_type":"span","marks":[],"text":"Setting rent at fair market rates is one of the most sensitive elements of renter retention. Excessive increases can force good renters to leave, even if they’re otherwise happy."}],"markDefs":[],"style":"normal"},{"_key":"9aaca6de9412","_type":"block","children":[{"_key":"e44b7700e324","_type":"span","marks":[],"text":"Smart property managers take a data-driven approach, benchmarking against similar properties and offering transparency in communications. Giving renters plenty of notice about rent changes, and explaining the rationale behind them, can increase acceptance and reduce frustration."}],"markDefs":[],"style":"normal"},{"_key":"3c6c65345daf","_type":"block","children":[{"_key":"5573b14de52e","_type":"span","marks":["strong"],"text":"4. Proactively seek renter feedback"}],"markDefs":[],"style":"normal"},{"_key":"9e0c19152a23","_type":"block","children":[{"_key":"a64835c409d5","_type":"span","marks":[],"text":"Proactively seeking feedback demonstrates that you value your renters’ opinions. It also helps identify potential issues early, giving you a chance to improve before frustrations escalate."}],"markDefs":[],"style":"normal"},{"_key":"afd096fddc05","_type":"block","children":[{"_key":"38030225b12f","_type":"span","marks":[],"text":"Surveys, feedback forms, and informal check-ins can all be used to gauge sentiment. Ailo makes it easy to seek and review renter concerns - with quick and less formal channels like Chat. With all communication in one place and accessible by every team member, it’s easy for everyone to stay in the loop too."}],"markDefs":[],"style":"normal"},{"_key":"ac2e26d494f8","_type":"block","children":[{"_key":"9b15c01be91c","_type":"span","marks":[],"text":"Following up on feedback not only improves service but also deepens loyalty. Renters are more likely to renew leases when they feel their voice is acknowledged and their home is cared for."}],"markDefs":[],"style":"normal"},{"_key":"026efaf44121","_type":"block","children":[{"_key":"f3fdee8cbc83","_type":"span","marks":["strong"],"text":"5. Effective renter pre-screening"}],"markDefs":[],"style":"normal"},{"_key":"0ddaea2796a4","_type":"block","children":[{"_key":"855c11fab5d7","_type":"span","marks":[],"text":"Retention starts with finding the right renters in the first place. Thorough pre-screening helps match renters to properties that suit their lifestyle, budget, and expectations, making them more likely to stay long-term."}],"markDefs":[],"style":"normal"},{"_key":"5aaaea6572fa","_type":"block","children":[{"_key":"6a5eb6179d88","_type":"span","marks":[],"text":"This includes verifying income, rental history, and references. But it also involves clear communication during onboarding, so renters understand the expectations and feel aligned with the agency's approach from day one."}],"markDefs":[],"style":"normal"},{"_key":"89cea8dd49ad","_type":"block","children":[{"_key":"62e908e8b432","_type":"span","marks":["strong"],"text":"6. Consistent safety standards"}],"markDefs":[],"style":"normal"},{"_key":"3348801c1209","_type":"block","children":[{"_key":"f652eb987c7f","_type":"span","marks":[],"text":"Nothing drives renters away faster than feeling unsafe in their own home. Property managers must prioritise regular safety inspections and quickly address hazards such as broken locks, poor lighting, or structural issues."}],"markDefs":[],"style":"normal"},{"_key":"15c3c2d2b45c","_type":"block","children":[{"_key":"d57127a93066","_type":"span","marks":[],"text":"Demonstrating a consistent commitment to safety and property compliance reassures renters and reduces risk for property owners. It’s also a legal obligation that, when done right, can enhance the renter's sense of wellbeing and security."}],"markDefs":[],"style":"normal"},{"_key":"6e03c1b4f2b8","_type":"block","children":[{"_key":"6f750ab523cf","_type":"span","marks":["strong"],"text":"Secure long-term, happy renters"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"38fe1126c50d","_type":"block","children":[{"_key":"5e9d39c9e29b","_type":"span","marks":[],"text":"By implementing these strategies, property managers can create long-lasting relationships, reduce operational inefficiencies, and boost portfolio performance. With Ailo, property managers can free up time from routine tasks and invest more energy into what truly matters - keeping great renters happy and renewing."}],"markDefs":[],"style":"normal"},{"_key":"c54e6bba8b02","_type":"block","children":[{"_key":"d3d36a3f0569","_type":"span","marks":["strong"],"text":"Frequently asked questions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2b9f91eba77a","_type":"block","children":[{"_key":"a4bad6eab513","_type":"span","marks":["strong"],"text":"What's the average cost of renter turnover for property managers in Australia?"}],"markDefs":[],"style":"normal"},{"_key":"e63a07dcfe89","_type":"block","children":[{"_key":"1f4303524cdd","_type":"span","marks":[],"text":"The average cost of replacing a renter in Australia is estimated at around $1,825. This includes advertising, vacancy periods, administration, incidental repairs, and property preparation costs."}],"markDefs":[],"style":"normal"},{"_key":"0df34d8a664c","_type":"block","children":[{"_key":"ad013ee99212","_type":"span","marks":["strong"],"text":"How much should property managers invest in renter appreciation initiatives?"}],"markDefs":[],"style":"normal"},{"_key":"a069e196be98","_type":"block","children":[{"_key":"9e6d86abe074","_type":"span","marks":[],"text":"Even a modest budget can make a big difference. Gestures such as birthday cards, move-in welcome packs, or a thank-you gift at lease renewal time show that you care—and renters remember that when deciding whether to renew."}],"markDefs":[],"style":"normal"},{"_key":"4feb9f040c7c","_type":"block","children":[{"_key":"f79a69bb9294","_type":"span","marks":["strong"],"text":"How do digital tools impact renter satisfaction and retention?"}],"markDefs":[],"style":"normal"},{"_key":"45d906f9aa2a","_type":"block","children":[{"_key":"25cea2dc11da","_type":"span","marks":[],"text":"Digital tools like Ailo streamline communication, automate reminders, and simplify payments and maintenance requests. This reduces friction in day-to-day interactions, making it easier for renters to stay informed, feel connected, and resolve issues quickly."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-4ea6ac2f8c4643b338bf4fe26bb8192238fb69ef-228x228-svg","_type":"reference"}},"date":"2025-03-03","excerpt":"Discover data-backed renter retention strategies that help property managers reduce vacancies and increase portfolio stability. Learn how Ailo's automation tools give you time to focus on renter relationships while streamlining routine processes.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"62441fdb7540","_ref":"75077290-4d48-490e-b44f-4add533118bd","_type":"relatedItem"},{"_key":"b1eedde4c6c2","_ref":"aTlkABUDnGAKrinoNYqPX3","_type":"relatedItem"},{"_key":"6091441ca2c6","_ref":"1fd55347-ca79-4197-9958-e874b9d964e2","_type":"relatedItem"}]},"slug":"blog/how-to-keep-your-best-renters","title":"How to keep your best renters: Proven retention strategies for property managers","videoUrl":null,"visualType":"image"},{"_createdAt":"2025-02-28T06:25:36Z","_id":"e3eb58ae-c0c3-4f05-93a3-9b603074bfa5","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"af2df3b1e047","_type":"block","children":[{"_key":"0b51f978b1370","_type":"span","marks":[],"text":"In today's competitive market, exceptional customer experience is a key driver of business growth. Studies show that companies "},{"_key":"a532a173b8b5","_type":"span","marks":["701f4e71e008"],"text":"prioritising customer experience"},{"_key":"f9a6b60b849a","_type":"span","marks":[],"text":" can achieve revenue growth rates above their industry average."}],"markDefs":[{"_key":"701f4e71e008","_type":"linkV2","blank":true,"externalLink":"https://www.zendesk.com/blog/customer-experience-statistics/","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"dc2eaa3f7023","_type":"block","children":[{"_key":"4a55af2e68f00","_type":"span","marks":[],"text":"For "},{"_key":"4f4c407f543a","_type":"span","marks":["fd11f6641030"],"text":"Emily-Jane Ettritch"},{"_key":"88e0d3aea466","_type":"span","marks":[],"text":", Customer Service Manager at LJ Hooker Nerang, moving to the Ailo platform to improve their level of customer service was an essential part of the business’ growth strategy."}],"markDefs":[{"_key":"fd11f6641030","_type":"linkV2","blank":true,"externalLink":"https://agent.ljhooker.com.au/emily-janeettritch-9944829","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"2150d6d99966","_type":"block","children":[{"_key":"c4f8b1af05f60","_type":"span","marks":[],"text":"Having worked in real estate for over 17 years in roles ranging from property management to accounting and customer service, she recognises the importance of delivering exceptional service."}],"markDefs":[],"style":"normal"},{"_key":"eb9aa29e501f","_type":"videoPlayer","background":{"title":"Large Pink angle bottom","value":"#FDEDF1"},"previewVisual":{"_type":"imageWithMetadata","asset":{"_ref":"image-3b56d4e7aa2e2978e6e458ed8c1ce6570501589f-547x352-png","_type":"reference"}},"url":"https://ailo.wistia.com/medias/4zf8axta4q"},{"_key":"425955a4fc0c","_type":"testimonial","author":"Emily-Jane Ettritch, Customer Service Manager at LJ Hooker Nerang","quote":[{"_key":"e785d18a82e3","_type":"block","children":[{"_key":"51ecfcbe366b","_type":"span","marks":[],"text":"One of the main factors for choosing Ailo was providing a fantastic service for our landlords, to give them the functionality that they've not had before with previous management systems."}],"markDefs":[],"style":"normal"}]},{"_key":"e53680fe6249","_type":"block","children":[{"_key":"667461e749730","_type":"span","marks":[],"text":"With the Ailo platform, Emily Jane and her team have scaled operations without sacrificing service quality. Here’s how:"}],"markDefs":[],"style":"normal"},{"_key":"e04b430614f3","_type":"block","children":[{"_key":"676576b32ef60","_type":"span","marks":["strong"],"text":"1. Automate to eliminate the daily struggles"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e87a6a68e1e4","_type":"block","children":[{"_key":"d3afe10f7f950","_type":"span","marks":[],"text":"From an operational standpoint, property managers spend their day juggling multiple tasks that all demand their attention at the same time."}],"markDefs":[],"style":"normal"},{"_key":"8279bf3e482a","_type":"block","children":[{"_key":"10a4270308a60","_type":"span","marks":[],"text":"“Ailo eliminates a lot of those struggles through better systems and automations,” she said."}],"markDefs":[],"style":"normal"},{"_key":"d05a3c8033c0","_type":"block","children":[{"_key":"48407ef7d47e0","_type":"span","marks":[],"text":"To begin, the Ailo platform automatically handles the bulk of payments and accounting, so her team now spends less time on the books and more time delighting customers. And with projects and inspections, she can streamline workflows with automations or completely eliminate some tasks. Now, her team can manage larger portfolios without the stress."}],"markDefs":[],"style":"normal"},{"_key":"a23687d68e12","_type":"block","children":[{"_key":"133ce95bbc4d0","_type":"span","marks":["strong"],"text":"2. Give financial control to your investors"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ca16ac36b73c","_type":"block","children":[{"_key":"f77cdbbabdf50","_type":"span","marks":[],"text":"For many landlords, managing cash flow is one of the biggest challenges in property investment. So why should they have to wait until the end of month to access their rental income?"}],"markDefs":[],"style":"normal"},{"_key":"7f4fb7d4be4b","_type":"block","children":[{"_key":"4adfbff9d5790","_type":"span","marks":[],"text":"The Ailo platform allowed Emily Jane to introduce a level of flexibility when it came to cash flow that empowered her investors."}],"markDefs":[],"style":"normal"},{"_key":"91bbb96630fb","_type":"testimonial","author":"Emily-Jane Ettritch, Customer Service Manager at LJ Hooker Nerang","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-3b56d4e7aa2e2978e6e458ed8c1ce6570501589f-547x352-png","_type":"reference"}},"quote":[{"_key":"6c864e75794f","_type":"block","children":[{"_key":"b17082dbe920","_type":"span","marks":[],"text":"87% of landlords are mum and dad investors. 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Give your renters more choice and transparency"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5da30c82a4c0","_type":"block","children":[{"_key":"2ea5391b28430","_type":"span","marks":[],"text":"Property managers use Ailo to manage rental payments and bills, keep homes safe and comfortable, and ensure renters are always kept in the loop. But they also use it to give more transparency and control back to renters."}],"markDefs":[],"style":"normal"},{"_key":"40dae894f855","_type":"block","children":[{"_key":"18f901419ebb0","_type":"span","marks":[],"text":"“If I look at one of my tenants, for example, he loves the Ailo platform because before, he didn’t have that visibility. And he’s all about chat!” she said."}],"markDefs":[],"style":"normal"},{"_key":"d301a891a075","_type":"block","children":[{"_key":"95c1d18909620","_type":"span","marks":["eb23dfdf2312"],"text":"In-app messaging in the Ailo app"},{"_key":"a55f3930daf6","_type":"span","marks":[],"text":" makes it easy for property managers to deliver high frequency, quick and personalised interactions with customers. And live ledgers show renters how much they owe and when. This improved transparency fosters trust and eliminates confusion around payments, ultimately strengthening relationships between renters and property managers. 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Ailo works for you—not the other way around"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3301acca44dd","_type":"block","children":[{"_key":"dc93aed4ed58","_type":"span","marks":[],"text":"While many platforms demand users adapt to their structure, Ailo flips the script. “It’s just so adaptable. Unless you’ve seen it—unless you’ve seen it happen—I wouldn’t believe it,” Nikki said."}],"markDefs":[],"style":"normal"},{"_key":"0a9db9462d21","_type":"block","children":[{"_key":"7df0fb747eda0","_type":"span","marks":[],"text":"Her initial skepticism has been replaced with confidence and control. And her message to others considering the switch?"}],"markDefs":[],"style":"normal"},{"_key":"69812d05880a","_type":"block","children":[{"_key":"1e4c43f9a2030","_type":"span","marks":[],"text":"“It’s possible.”"}],"markDefs":[],"style":"normal"},{"_key":"ea89a3228c83","_type":"videoPlayer","background":{"title":"None","value":"transparent"},"previewVisual":{"_type":"imageWithMetadata","asset":{"_ref":"image-0b7c8c989c9653b0b733731095f493545a82a6e1-1738x860-png","_type":"reference"}},"url":"https://ailo.wistia.com/medias/701axpdyi9"},{"_key":"cab2f80f3115","_type":"callToAction","actionList":[{"_key":"34390898378e","_type":"actionItem","blank":false,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"866cdc9a-0f80-4a18-b719-9d8dda97d9d6","_type":"reference"},"title":"Get a demo"},{"_key":"f7040520ee24","_type":"actionItem","blank":false,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"866cdc9a-0f80-4a18-b719-9d8dda97d9d6","_type":"reference"},"title":"Chat to Catherine"}],"background":{"title":"Lavender","value":"#EAF1FB"},"description":[{"_key":"b840b38973f3","_type":"block","children":[{"_key":"347cba1251a0","_type":"span","marks":[],"text":"Catherine has 7 years experience as a property manager under her belt and can share first hand what it's like to work with your team on the Ailo platform."}],"markDefs":[],"style":"normal"}],"title":[{"_key":"b6e176dd5237","_type":"block","children":[{"_key":"4875d90645a6","_type":"span","marks":[],"text":"Ready to take control of the chaos?"}],"markDefs":[],"style":"heading1"}],"visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-b934b0c6c03582d3ce92af799af32540aa9c3f4c-1616x1738-png","_type":"reference"}}}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-47d687c595660df141d4aab6aa173a848f7f5f5f-1059x596-jpg","_type":"reference"}},"date":"2025-02-14","excerpt":"The idea of switching systems while managing the non-stop chaos of property management felt too much for the team. 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Managing a substantial rental portfolio requires efficiency, consistency, and a high level of customer service. But as customer expectations evolved, the agency’s legacy systems became a barrier rather than a benefit."}],"markDefs":[],"style":"normal"},{"_key":"38527870a793","_type":"block","children":[{"_key":"7924e5b1054d","_type":"span","marks":["aad625d8687c"],"text":"Lisa Hyland, CEO of Property Management at Ray White Canberra"},{"_key":"78bc0ae2aad0","_type":"span","marks":[],"text":", shares how streamlining operations with Ailo has empowered her team, enhanced customer experience, and driven sustainable growth. "}],"markDefs":[{"_key":"aad625d8687c","_type":"linkV2","blank":true,"externalLink":"https://raywhitecanberra.com.au/agents/lisa-hyland/98296","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"a90b028d3b09","_type":"videoPlayer","background":{"title":"Large Pink angle top","value":"#FDEDF1"},"previewVisual":{"_type":"imageWithMetadata","asset":{"_ref":"image-dac9187bcf1d114b3834f9b2f3824c65f3319958-1920x1080-jpg","_type":"reference"}},"url":"https://vimeo.com/1055390454?share=copy"},{"_key":"ce95593d5c88","_type":"block","children":[{"_key":"6decd3a662320","_type":"span","marks":[],"text":"“Over the past few years, we’ve been focusing on enhancing the customer journey—improving the experience for landlords, tenants, and our internal team,” Lisa said. "}],"markDefs":[],"style":"normal"},{"_key":"740525bd8099","_type":"block","children":[{"_key":"efa4a1e2c16a","_type":"span","marks":[],"text":"“Our goal was to provide a holistic service experience that ensures consistency, efficiency, and better engagement across the board.”"}],"markDefs":[],"style":"normal"},{"_key":"ae93baad4c7c","_type":"block","children":[{"_key":"cf3ab992fc8b0","_type":"span","marks":[],"text":"The problem with legacy property management systems"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"51607b2c755d","_type":"block","children":[{"_key":"6ce2c2cafce90","_type":"span","marks":[],"text":"While legacy systems served their purpose for many years, they introduced inefficiencies that created unnecessary stress for both the team and their clients."}],"markDefs":[],"style":"normal"},{"_key":"f03c2d78a6bc","_type":"block","children":[{"_key":"5d833ee066150","_type":"span","marks":[],"text":"“Our team had to navigate between different platforms, leading to time-consuming processes, fragmented communication, and added stress. 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"}],"markDefs":[],"style":"normal"},{"_key":"d2a3c1524b3f","_type":"testimonial","author":"Lisa Hyland, CEO of Property Management at Ray White Canberra","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-0173584b40c639484dc722bf1ff01754d7fb9d7d-1200x630-jpg","_type":"reference"}},"quote":[{"_key":"a20245997191","_type":"block","children":[{"_key":"83a48fc7771a","_type":"span","marks":[],"text":"With multiple systems in place, our property managers had to spend too much time on admin rather than building meaningful relationships with clients. "}],"markDefs":[],"style":"normal"}]},{"_key":"bb534de894c6","_type":"block","children":[{"_key":"ea8fe49d089b","_type":"span","marks":[],"text":"\"The complexity made it difficult to ensure everything was completed efficiently and transparently, which sometimes led to service gaps or delays,\" she said."}],"markDefs":[],"style":"normal"},{"_key":"a7c6ca812d40","_type":"block","children":[{"_key":"92ea85d955eb0","_type":"span","marks":[],"text":"Why Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"43ddb71c03c4","_type":"block","children":[{"_key":"63bcd94c83b60","_type":"span","marks":[],"text":"When evaluating alternatives, Lisa and her team were drawn to Ailo’s ability to consolidate and streamline operations into a single platform."}],"markDefs":[],"style":"normal"},{"_key":"19b52279e68c","_type":"block","children":[{"_key":"61ef02facef60","_type":"span","marks":[],"text":"“Ailo streamlined everything into one central system, reducing the need for multiple platforms and manual processes. One of the standout features has been Ailo’s project management tools, which provide a structured, step-by-step workflow for our team,” she said."}],"markDefs":[],"style":"normal"},{"_key":"b0270bff9f10","_type":"block","children":[{"_key":"51b96ae7a53e0","_type":"span","marks":[],"text":"Previously, property managers relied on paper checklists or memory to track critical tasks. With Ailo, workflows are automated and structured, ensuring nothing gets overlooked."}],"markDefs":[],"style":"normal"},{"_key":"590999106fd5","_type":"block","children":[{"_key":"80c5969afe1f0","_type":"span","marks":[],"text":"“Now, everything is built into Ailo—they simply follow the workflow, ensuring nothing gets missed,\" she said. "}],"markDefs":[],"style":"normal"},{"_key":"be90b7b61bd4","_type":"block","children":[{"_key":"4148a7e616a7","_type":"span","marks":[],"text":"\"Ailo has significantly reduced stress and improved efficiency, allowing our team to focus more on delivering a great experience rather than worrying about whether tasks have been completed.”"}],"markDefs":[],"style":"normal"},{"_key":"953534f3d4ca","_type":"block","children":[{"_key":"f7f677216c660","_type":"span","marks":[],"text":"Beyond simplifying daily operations, Ailo has also given leadership clearer oversight."}],"markDefs":[],"style":"normal"},{"_key":"216a0d21fc39","_type":"testimonial","author":"Lisa Hyland, CEO of Property Management at Ray White Canberra","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-0173584b40c639484dc722bf1ff01754d7fb9d7d-1200x630-jpg","_type":"reference"}},"quote":[{"_key":"d613b746822b","_type":"block","children":[{"_key":"c837536620bb","_type":"span","marks":[],"text":"Having all data in one place allows us to oversee operations more effectively as leaders. If an issue arises, we can quickly identify where support is needed and take proactive action."}],"markDefs":[],"style":"normal"}]},{"_key":"f7c02dae00fd","_type":"block","children":[{"_key":"3e2f284e2cc30","_type":"span","marks":[],"text":"Building Confidence and Trust"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"1c67efbb7eb8","_type":"block","children":[{"_key":"bf8a1e87c07d0","_type":"span","marks":[],"text":"For Lisa, one of the most profound shifts has been in team confidence."}],"markDefs":[],"style":"normal"},{"_key":"c7fd055fd103","_type":"block","children":[{"_key":"2899530ee44b0","_type":"span","marks":[],"text":"“One of the biggest changes we’ve noticed is that our team feels more empowered and confident in their ability to deliver on promises made to clients.”"}],"markDefs":[],"style":"normal"},{"_key":"446cdded8879","_type":"block","children":[{"_key":"138282380d960","_type":"span","marks":[],"text":"In the past, property managers secure new business, only to struggle with the reality of disjointed systems. Now, they have the backing of a platform that allows them to follow through."}],"markDefs":[],"style":"normal"},{"_key":"9fa7850d4441","_type":"block","children":[{"_key":"990be0547f250","_type":"span","marks":[],"text":"“With Ailo, they can confidently say, ‘This is how we operate, and this is what you can expect.’ The system provides the structure and visibility they need to follow through, which in turn builds trust with clients and strengthens relationships.”"}],"markDefs":[],"style":"normal"},{"_key":"1f6aa303d2c4","_type":"block","children":[{"_key":"8bcfb34439100","_type":"span","marks":[],"text":"This confidence has also translated into improved work-life balance."}],"markDefs":[],"style":"normal"},{"_key":"22c446c8d07d","_type":"block","children":[{"_key":"229d1cb867350","_type":"span","marks":[],"text":"“Property management is a demanding job, and it’s essential that our team feels supported,\" she said."}],"markDefs":[],"style":"normal"},{"_key":"e4f0ad6076bb","_type":"testimonial","author":"Lisa Hyland, CEO of Property Management at Ray White Canberra","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-0173584b40c639484dc722bf1ff01754d7fb9d7d-1200x630-jpg","_type":"reference"}},"quote":[{"_key":"d98b8070698f","_type":"block","children":[{"_key":"594236255370","_type":"span","marks":[],"text":"Ailo allows the team to step away from work at the end of the day, knowing that everything is in place. Instead of waking up at 2 a.m. worrying about whether they completed a task, they can rely on the system to keep track of their workload."}],"markDefs":[],"style":"normal"}]},{"_key":"91300ec94a08","_type":"block","children":[{"_key":"0539cac454360","_type":"span","marks":[],"text":"Leading through change"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"41ee258980ce","_type":"block","children":[{"_key":"26adc6a8adf10","_type":"span","marks":[],"text":"From a leadership perspective, the impact of Ailo has been significant."}],"markDefs":[],"style":"normal"},{"_key":"5ed43dd1ec7a","_type":"testimonial","author":"Lisa Hyland, CEO of Property Management at Ray White Canberra","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-0173584b40c639484dc722bf1ff01754d7fb9d7d-1200x630-jpg","_type":"reference"}},"quote":[{"_key":"4db382a39fee","_type":"block","children":[{"_key":"a6e945e25b6b","_type":"span","marks":[],"text":"As a leader, having a single, centralised platform has been a game-changer. It allows us to monitor performance, identify issues early, and provide support where needed."}],"markDefs":[],"style":"normal"}]},{"_key":"3d8631b3302e","_type":"block","children":[{"_key":"496d76a1098a0","_type":"span","marks":[],"text":"Lisa also emphasised that while technology is crucial, property management remains a relationship-driven industry."}],"markDefs":[],"style":"normal"},{"_key":"1d8d6e4fe29b","_type":"block","children":[{"_key":"d0e0853a09e70","_type":"span","marks":[],"text":"“Ailo complements our leadership approach, which prioritises both operational efficiency and strong team relationships. While technology is important, we know that property management will always be about relationships,\" she said."}],"markDefs":[],"style":"normal"},{"_key":"3abafb65406b","_type":"block","children":[{"_key":"18b4f9de9bf4","_type":"span","marks":[],"text":"\"Ailo enhances our ability to deliver on that by freeing up time for our team to focus on client engagement rather than admin tasks.\""}],"markDefs":[],"style":"normal"},{"_key":"ef000929b2b7","_type":"block","children":[{"_key":"8753d3194d280","_type":"span","marks":[],"text":"A structured approach to change management was another key factor in the transition."}],"markDefs":[],"style":"normal"},{"_key":"049e5ca51720","_type":"testimonial","author":"Lisa Hyland, CEO of Property Management at Ray White Canberra","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-0173584b40c639484dc722bf1ff01754d7fb9d7d-1200x630-jpg","_type":"reference"}},"quote":[{"_key":"1e8c59376b10","_type":"block","children":[{"_key":"97fdb39f3e32","_type":"span","marks":[],"text":"Implementing a new system can be challenging, but the support we received during the transition made a huge difference. "}],"markDefs":[],"style":"normal"}]},{"_key":"c3da3a6a6093","_type":"block","children":[{"_key":"584f651848f3","_type":"span","marks":[],"text":"\"Ailo provided clear communication strategies, helping us guide our clients through the change smoothly.”"}],"markDefs":[],"style":"normal"},{"_key":"0567d2156663","_type":"block","children":[{"_key":"52abd3b847ee0","_type":"span","marks":[],"text":"Having transparent, structured communication with landlords and tenants minimised disruption and ensured a smooth transition."}],"markDefs":[],"style":"normal"},{"_key":"f56a7904aa77","_type":"block","children":[{"_key":"2ba37686b7780","_type":"span","marks":[],"text":"Customer experience: a true competitive advantage"}],"markDefs":[],"style":"heading1_withSpace"},{"_key":"c96f713850ed","_type":"block","children":[{"_key":"208eb3f292540","_type":"span","marks":[],"text":"Beyond operational improvements, Ailo has strengthened Ray White Canberra’s market position."}],"markDefs":[],"style":"normal"},{"_key":"905ae3faa5f6","_type":"testimonial","author":"Lisa Hyland, CEO of Property Management at Ray White Canberra","image":{"_type":"imageWithMetadata","asset":{"_ref":"image-0173584b40c639484dc722bf1ff01754d7fb9d7d-1200x630-jpg","_type":"reference"}},"quote":[{"_key":"716244f64d27","_type":"block","children":[{"_key":"aeef6d282fc8","_type":"span","marks":[],"text":"The biggest shift has been in our ability to stand out in the market. We’re no longer just selling our experience as property managers—we’re showing clients how our systems deliver a better service."}],"markDefs":[],"style":"normal"}]},{"_key":"6ccb8b3692e4","_type":"block","children":[{"_key":"5fdc673592890","_type":"span","marks":[],"text":"Today’s landlords expect instant access to information, and Ailo delivers."}],"markDefs":[],"style":"normal"},{"_key":"b158dce217ec","_type":"block","children":[{"_key":"f52d7c8e655f0","_type":"span","marks":[],"text":"“Whether they want to check rental payments, maintenance requests, or lease details, they can log in anytime, from anywhere. This level of transparency builds trust, making it easier to attract new clients and retain existing ones.”"}],"markDefs":[],"style":"normal"},{"_key":"8f9a68c9caeb","_type":"block","children":[{"_key":"f77ca8e787e80","_type":"span","marks":[],"text":"The transition has also enabled the business to scale sustainably."}],"markDefs":[],"style":"normal"},{"_key":"58c41586300d","_type":"testimonial","author":"Lisa Hyland, CEO of Property Management at Ray White Canberra","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-0173584b40c639484dc722bf1ff01754d7fb9d7d-1200x630-jpg","_type":"reference"}},"quote":[{"_key":"8bf9d8b3b016","_type":"block","children":[{"_key":"a632e3dcc872","_type":"span","marks":[],"text":"Previously, increasing our portfolio meant increased workload and stress. Now, we can grow sustainably while ensuring service quality remains high."}],"markDefs":[],"style":"normal"}]},{"_key":"2a71bdb5c009","_type":"block","children":[{"_key":"2b8c939c3e800","_type":"span","marks":[],"text":"Lisa is clear about the long-term benefits of this transformation."}],"markDefs":[],"style":"normal"},{"_key":"9775251e8777","_type":"block","children":[{"_key":"d2baf194e9730","_type":"span","marks":[],"text":"“With Ailo, we feel excited and confident about the future. The transition has been transformational, and our team has embraced the system because they see the real, tangible benefits in their daily work.”"}],"markDefs":[],"style":"normal"},{"_key":"0504f66dc83f","_type":"block","children":[{"_key":"5904dd72c4f80","_type":"span","marks":[],"text":"For Ray White Canberra, the impact goes beyond efficiency—it’s about delivering an experience that landlords, tenants, and property managers genuinely value."}],"markDefs":[],"style":"normal"},{"_key":"d16b4d95c10c","_type":"block","children":[{"_key":"cf9ebc6633e60","_type":"span","marks":[],"text":"“Ailo isn’t just a system—it’s a strategic shift that enables us to grow, attract more clients, and retain them for longer. 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"}],"markDefs":[],"style":"normal"},{"_key":"4832be269ce2","_type":"block","children":[{"_key":"f160503b4800","_type":"span","marks":[],"text":"So when teams are juggling multiple systems, it can create unnecessary complexity that impacts internal operations and the customer experience. "}],"markDefs":[],"style":"normal"},{"_key":"cb126d72c5d5","_type":"block","children":[{"_key":"985e389ee13e","_type":"span","marks":["57fd22e13a41"],"text":"Gerard Northey, General Manager of Growth"},{"_key":"3b9acad8f141","_type":"span","marks":[],"text":" - Property Management at Ray White Canberra, knows this challenge firsthand. "}],"markDefs":[{"_key":"57fd22e13a41","_type":"linkV2","blank":true,"externalLink":"https://raywhitecanberra.com.au/agents/gerard-northey/86069","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"176696037be2","_type":"videoPlayer","previewVisual":{"_type":"imageWithMetadata","asset":{"_ref":"image-4f12344febaf76a60e95d77075e199869b8a3159-1143x642-png","_type":"reference"}},"url":"https://ailo.wistia.com/medias/1qt261i63v"},{"_key":"b3a8f9ad632c","_type":"block","children":[{"_key":"54fc90a3d5fd","_type":"span","marks":[],"text":"Leading growth for a team of 50 property management professionals, he has seen how inefficiencies caused by fragmented systems can lead to frustration for teams and clients."}],"markDefs":[],"style":"normal"},{"_key":"17b8b702893c","_type":"block","children":[{"_key":"1f53535781fa0","_type":"span","marks":["strong"],"text":"The challenge: A maze of systems"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a76a3e885470","_type":"testimonial","author":"Gerard Northey from Ray White Canberra","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-a5df8512d07856a9b09cb03532d07cc8a0ccdda0-404x459-png","_type":"reference"}},"quote":[{"_key":"265c4a461fe2","_type":"block","children":[{"_key":"8e1bcc0b343c","_type":"span","marks":[],"text":"Having multiple systems makes it really difficult for a team to know where things are up to."}],"markDefs":[],"style":"normal"}]},{"_key":"5e926134548c","_type":"block","children":[{"_key":"fa56694e6fa4","_type":"span","marks":[],"text":"\"If someone is away, they might not know where critical information is stored,\" he said. \"It could be in an email, a note in a legacy system, or elsewhere, making it easy for things to slip through the cracks.\""}],"markDefs":[],"style":"normal"},{"_key":"2e963685c15e","_type":"block","children":[{"_key":"24e092877db90","_type":"span","marks":[],"text":"This lack of centralised information creates confusion, slows down response times, and can lead to costly mistakes. \"An owner might say, 'I only want to deal with a certain person,' but the information they need isn’t accessible to others on the team. That’s when things start to break down,\" he said."}],"markDefs":[],"style":"normal"},{"_key":"a6a2dcb8286a","_type":"block","children":[{"_key":"db0ea12599aa","_type":"span","marks":[],"text":"\"A lot of property managers already feel overwhelmed. The industry turnover rate is about 18 months for a reason,\" Gerard said. "}],"markDefs":[],"style":"normal"},{"_key":"69fa471684fa","_type":"block","children":[{"_key":"74aa6d1d0ea50","_type":"span","marks":[],"text":"When property managers are stretched too thin across multiple legacy software systems, renters and property investors notice. "}],"markDefs":[],"style":"normal"},{"_key":"3c059606ccac","_type":"block","children":[{"_key":"e0c7875bf9e4","_type":"span","marks":[],"text":"\"If they’re juggling multiple systems, things get missed, and clients start feeling like they aren’t a priority. Even if things are being managed well, it can still seem chaotic from the customer’s perspective.\""}],"markDefs":[],"style":"normal"},{"_key":"c3ec2fba9b8b","_type":"block","children":[{"_key":"8c08acc47da90","_type":"span","marks":["strong"],"text":"The solution: A unified system"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"174205914584","_type":"block","children":[{"_key":"758fe14f9d770","_type":"span","marks":[],"text":"Gerard’s team made the switch to a single, integrated system—one designed to streamline workflows and enhance transparency. \"Now, when we’re onboarding new clients, we’re not just telling them how good we are—we’re showing them how our system benefits them,\" he said."}],"markDefs":[],"style":"normal"},{"_key":"364c70d18573","_type":"block","children":[{"_key":"293e762247d90","_type":"span","marks":[],"text":"A prime example? \"If a landlord is overseas and has a question in the middle of the night, they can log in and find everything they need without waiting for someone to respond. If they’re worried about a tenant paying rent, they can check it themselves in real-time. That kind of accessibility makes a huge difference.\""}],"markDefs":[],"style":"normal"},{"_key":"673ab9705dc3","_type":"block","children":[{"_key":"5ec1b010d4090","_type":"span","marks":["strong"],"text":"The competitive edge: confidence and trust"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d27b3ce4d734","_type":"block","children":[{"_key":"8dca835885390","_type":"span","marks":[],"text":"With a seamless system in place, Gerard’s team isn’t just operating more efficiently—they’re delivering a level of service that sets them apart. "}],"markDefs":[],"style":"normal"},{"_key":"f7417f2cedcf","_type":"block","children":[{"_key":"e080d05b42e2","_type":"span","marks":[],"text":"\"Now we can give our team confidence that what they’re promising will actually be delivered,\" he said. \"It’s no longer about just having great people; it’s about equipping them with the right tools to succeed.\""}],"markDefs":[],"style":"normal"},{"_key":"18aebd7d0d27","_type":"testimonial","author":"Gerard Northey from Ray White Canberra","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-a5df8512d07856a9b09cb03532d07cc8a0ccdda0-404x459-png","_type":"reference"}},"quote":[{"_key":"7535e1ed4268","_type":"block","children":[{"_key":"a76b1ed7231c","_type":"span","marks":[],"text":"With Ailo, we can offer better service, retain more clients, and make sure our team feels supported rather than overwhelmed. 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"}],"markDefs":[{"_key":"31141c8fff25","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"92675a10-080e-48b3-bebc-3bd22d62b5c5","_type":"reference"}}],"style":"normal"},{"_key":"2307be72a248","_type":"block","children":[{"_key":"3d22ee5aae26","_type":"span","marks":[],"text":"Once you settle in, Chat makes it easy to resolve repairs faster. With all your conversations in one place, say goodbye to missed emails and phone tag. Plus, we measure your property manager’s response time to help them improve. "}],"markDefs":[],"style":"normal"},{"_key":"085b73b889f7","_type":"block","children":[{"_key":"0866aecac83b","_type":"span","marks":[],"text":"See everything in your app, including how much rent you owe, any upcoming bills, and your rental ledger. You can also unlock more payment methods. 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What do you think?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"875f243ff446","_type":"block","children":[{"_key":"15a8e1db8b370","_type":"span","marks":[],"text":"I love all of the aspects of Ailo! I love that there's no daily trust accounting, and I love the projects. I have been looking for a software that has an in-built checklist for forever, and I love that. 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It's just fabulous."}],"markDefs":[],"style":"normal"},{"_key":"f7c6146ec01d","_type":"block","children":[{"_key":"4fcaa1041f53","_type":"span","marks":[],"text":"When I was working with a larger team, I always used to say to my PMs, “We need to plan for you!” How am I going to know where this maintenance project is up to? I need to be able to know exactly where we're up to."}],"markDefs":[],"style":"normal"},{"_key":"3de98fdd6a1c","_type":"block","children":[{"_key":"1b6b829b1678","_type":"span","marks":[],"text":"But having a piece of paper checklist on your desk doesn't help!"}],"markDefs":[],"style":"normal"},{"_key":"b9f17c54b580","_type":"block","children":[{"_key":"deee229508500","_type":"span","marks":[],"text":"Having it in your software where you've gone in and you can see the email that was sent to the owner asking for the repair to be done. And, you can see the confirmation coming back from the owner saying that she's doing it… that allows anybody to jump into anybody's seat and run with things. So Projects are so important for that reason."}],"markDefs":[],"style":"normal"},{"_key":"d01c304aad8a","_type":"block","children":[{"_key":"87e08fdae53b","_type":"span","marks":[],"text":"Even though I have only got a smaller portfolio at the moment, I still need reminding. I'm so busy working on my business that I may forget where that lease renewal process is up to. I won't forget now! I work on my tasks for the day, and I know exactly where I'm up to."}],"markDefs":[],"style":"normal"},{"_key":"62b946c94bb3","_type":"block","children":[{"_key":"2349257781c7","_type":"span","marks":[],"text":"You’re known for delivering highly-personalised service to investors. How do you do that without the burnout?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4876718b62c4","_type":"block","children":[{"_key":"c81b29b100f80","_type":"span","marks":[],"text":"I send landlords a listing kit to show them exactly what Ailo can do and how they can have access to the app, set up their preferences, see where their tenants are paid to, and just the benefits of being able to draw on that money whenever they need it."}],"markDefs":[],"style":"normal"},{"_key":"e381c8a8be63","_type":"block","children":[{"_key":"c6d09c143815","_type":"span","marks":[],"text":"It's always interesting to see those landlords who love to jump in and pay themselves! It's funny to see how different people like to work differently. Some are more traditional and will just transfer the money at the end of the month, and others log in at all different times. It's their money, and they have access to it when they want."}],"markDefs":[],"style":"normal"},{"_key":"556698aa258c","_type":"block","children":[{"_key":"25add2b32fa6","_type":"span","marks":[],"text":"I got a call from one of my investors recently and he is not very happy with his property manager in Brisbane and wanted to source a new one. He asked me what Brisbane agents use Ailo, because he loves the software so much that he wants to find another agent for his investment property in Brisbane that is using Ailo. So, that was quite exciting for me to hear that because I love that my landlords are enjoying the app as much as I am!"}],"markDefs":[],"style":"normal"},{"_key":"5c6a3c9c450f","_type":"block","children":[{"_key":"0a7f4b3808da","_type":"span","marks":[],"text":"The benefits for him having the two properties in two different states is that he can log in and see both of the properties in his Ailo app, instead of having to log into two different systems. 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"}],"markDefs":[],"style":"normal"},{"_key":"f8d4810d4cc6","_type":"block","children":[{"_key":"9833db3d0c91","_type":"span","marks":[],"text":"\"To get reception, I had to carry my laptop to the top of a rocky outcrop to get the internet (daily) When it rained, I had to carry an umbrella up there so I could work. 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Find exactly what you need from any message, anywhere - whether it’s from a property, contact, project, messages list or your mobile app!"}],"markDefs":[],"style":"normal"},{"_key":"21ff8b7df8a5","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-4caf5f861f617944b7fffa8a2a85d87301e62867-1436x874-gif","_type":"reference"}}},{"_key":"25ed6861fad8","_type":"block","children":[{"_key":"2f852d771e860","_type":"span","marks":[],"text":"✅ Follow and unfollow messages, choose "},{"_key":"790895a65261","_type":"span","marks":["0a54409e237f"],"text":"whatever you want"},{"_key":"62fe4e451f35","_type":"span","marks":[],"text":"!"}],"markDefs":[{"_key":"0a54409e237f","_type":"linkV2","blank":true,"externalLink":"https://www.youtube.com/watch?v=ZggTaHMoQYs","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"subHeading_withSpace"},{"_key":"07421c12e321","_type":"block","children":[{"_key":"2de78830889b0","_type":"span","marks":[],"text":"Stay updated on key discussions, or step away from those already resolved. You will automatically follow messages that you’re part of or have been assigned to."}],"markDefs":[],"style":"normal"},{"_key":"c1632f83aa37","_type":"block","children":[{"_key":"c9547c1ba5a60","_type":"span","marks":[],"text":"✅ Advanced filters on your messages list"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"346424ae9ffa","_type":"block","children":[{"_key":"edbcd8b7cf4d0","_type":"span","marks":[],"text":"Want to view all messages for a particular investor, property or team member? Easy peasy."}],"markDefs":[],"style":"normal"},{"_key":"62594f1d4c77","_type":"block","children":[{"_key":"96c0d94abf970","_type":"span","marks":[],"text":"✅ Messages are auto-linked to properties to help you stay organised"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"a657d4dec83d","_type":"block","children":[{"_key":"eabb286c02a20","_type":"span","marks":[],"text":"You can also take control and link or unlink them yourself, just like you can do with Projects."}],"markDefs":[],"style":"normal"},{"_key":"cb333bf44cdb","_type":"smallCallToAction","actionList":[{"_key":"b7607eb56e99","_type":"actionItem","blank":true,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"866cdc9a-0f80-4a18-b719-9d8dda97d9d6","_type":"reference"},"title":"Get a demo"}],"background":{"title":"Cloud","value":"#F7F7F7"},"description":[{"_key":"3f4a81f1bab3","_type":"block","children":[{"_key":"f03c74b206660","_type":"span","marks":[],"text":"Take back control of your inbox."}],"markDefs":[],"style":"heading2"},{"_key":"ddd29862876c","_type":"block","children":[{"_key":"0b7639bf1a08","_type":"span","marks":[],"text":"Connect, collaborate and stay in control of customer communication with the Ailo platform.\n"}],"markDefs":[],"style":"normal"}],"isFirstItemPrimary":true,"visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-3b334dfe4f9c741a80db29fb62949c198e9d9b56-801x801-png","_type":"reference"}}}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-50f4b21641cf3d45828088344ee53330bda1d947-1316x838-png","_type":"reference"}},"date":"2024-11-28","excerpt":"What do Crowded House, Billie Eilish and Messages have in common? 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Anyone can be targeted, so it’s important to always remain vigilant."}],"markDefs":[],"style":"normal"},{"_key":"e046c076cfaf","_type":"block","children":[{"_key":"8c14824556170","_type":"span","marks":[],"text":"We are aware of a current email phishing campaign targeting Australian renters. The email claims to be from the recipient’s real estate agency and asks the recipient to change the account details into which they are paying rent."}],"markDefs":[],"style":"normal"},{"_key":"41279a2c6052","_type":"block","children":[{"_key":"d65813d597a00","_type":"span","marks":[],"text":"We know of renters, and non-renters, who have received versions of this email claiming to be from various real estate brands across Australia."}],"markDefs":[],"style":"normal"},{"_key":"005abb83f8e8","_type":"block","children":[{"_key":"d4cfc6271f9f0","_type":"span","marks":["strong"],"text":"If you have received one of these emails, you should ignore it and report it to your real estate agency."}],"markDefs":[],"style":"normal"},{"_key":"fb5a66f36503","_type":"block","children":[{"_key":"264dcac7e506","_type":"span","marks":[],"text":"What is phishing"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e987a85784a3","_type":"block","children":[{"_key":"ebaf192645d30","_type":"span","marks":[],"text":"Phishing is a common way scammers try to trick you into giving them personal information such as username and passwords, verification codes, and bank account details. Phishing attempts come via email, where scammers use different social engineering tactics to impersonate reputable senders, like your bank or real estate agency."}],"markDefs":[],"style":"normal"},{"_key":"2b56984a3e77","_type":"block","children":[{"_key":"6a5d38b6ac3d","_type":"span","marks":[],"text":"How to protect yourself from phishing"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2f875e45a2ca","_type":"block","children":[{"_key":"30708b68d21a","_type":"span","marks":[],"text":"Knowing how to protect yourself from phishing can go a long way toward helping you protect your personal information. Here are four easy steps you can take today:"}],"markDefs":[],"style":"normal"},{"_key":"7c46643cd569","_type":"block","children":[{"_key":"49a3877a2ee70","_type":"span","marks":[],"text":"Use strong passwords"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"ba185125cb5d","_type":"block","children":[{"_key":"6fbff28b7941","_type":"span","marks":[],"text":"Turn on multi-factor authentication when logging into an online service or account (including your personal email address)"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"9e47ac274507","_type":"block","children":[{"_key":"0d46e32b5e8a","_type":"span","marks":[],"text":"Update software and turn on automatic updates"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"489ef8c4d758","_type":"block","children":[{"_key":"8ab7eb74f0cf","_type":"span","marks":[],"text":"Learn how to recognise and report phishing scams (more info below on this)"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"af9853cfd9b9","_type":"block","children":[{"_key":"aafe97fab931","_type":"span","marks":[],"text":"More tips on how to secure your email and stay safe online can be found at "},{"_key":"378b738e95b0","_type":"span","marks":["adedfea4db4e"],"text":"cyber.gov.au"},{"_key":"38a23864c77a","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"adedfea4db4e","_type":"linkV2","blank":true,"externalLink":"https://www.cyber.gov.au/protect-yourself/securing-your-email/email-security/secure-your-email","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"f33cb313ef91","_type":"block","children":[{"_key":"dd0a6ad757d90","_type":"span","marks":[],"text":"How to spot phishing scams"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6d0c5705ebbc","_type":"block","children":[{"_key":"6656e69cf0750","_type":"span","marks":[],"text":"Here are some tell-tale signs of a phishing email, along with an example of a current email phishing campaign targeting Australian renters:"}],"markDefs":[],"style":"normal"},{"_key":"172b71d9601b","_type":"block","children":[{"_key":"91cd43948d24","_type":"span","marks":["strong"],"text":"Sender address"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"4f2319f8a7d7","_type":"block","children":[{"_key":"727efde52d270","_type":"span","marks":[],"text":"This might be unusual, misspelt or slightly different from the correct email address."}],"markDefs":[],"style":"normal"},{"_key":"797694b30642","_type":"block","children":[{"_key":"1b36380db8c80","_type":"span","marks":["strong"],"text":"Generic greetings and sign offs"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"371f5891b45c","_type":"block","children":[{"_key":"5a9efdb7cead0","_type":"span","marks":[],"text":"Phishing emails are sent out to hundreds of people at once, so use generic greetings and sign-offs. They often don’t include contact details. In the example below, the email does not include the renter’s name, the rental property address, or the name of the property manager."}],"markDefs":[],"style":"normal"},{"_key":"c2be1898d41b","_type":"block","children":[{"_key":"a31ff00924ab0","_type":"span","marks":["strong"],"text":"Poor grammar and spelling"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"c42a02751da1","_type":"block","children":[{"_key":"67791033b2060","_type":"span","marks":[],"text":"This can be a tell-tale sign, but it isn’t always the case. In the example below, ‘property management’ is misspelt."}],"markDefs":[],"style":"normal"},{"_key":"440a051d5255","_type":"block","children":[{"_key":"897597d1bb810","_type":"span","marks":["strong"],"text":"A false sense of urgency"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"8d4004e797f2","_type":"block","children":[{"_key":"6947e1470edb0","_type":"span","marks":[],"text":"Phishing emails will often encourage you to click a link or download an attachment to avoid a problem to create a sense of urgency."}],"markDefs":[],"style":"normal"},{"_key":"2bae624242b7","_type":"imageBlock","visual":{"_type":"imageWithMetadata","asset":{"_ref":"image-fd2f55ec31d19042ae292399f2d44a2c3b5ad257-1408x886-png","_type":"reference"}}},{"_key":"18fec8472b62","_type":"block","children":[{"_key":"a1cc6d32a873","_type":"span","marks":[],"text":"Pictured above: An image of a phishing email that is currently circulating in Australia."}],"markDefs":[],"style":"caption_withSpace"},{"_key":"2fdb8789968f","_type":"block","children":[{"_key":"def7c6281482","_type":"span","marks":[],"text":"How to report suspicious emails "}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"21677a83d416","_type":"block","children":[{"_key":"7afcb57f03ce","_type":"span","marks":[],"text":"If you are unsure, verify the request for information from the sender by using a phone number or email address you know to be correct. Do not use the contact details you have been sent via email. "}],"markDefs":[],"style":"normal"},{"_key":"705137b041bd","_type":"block","children":[{"_key":"dd8354f3dcd3","_type":"span","marks":[],"text":"If you are concerned that have been a victim of a scam, please report it to the Australian Government's "},{"_key":"ac5fe0a5e1a1","_type":"span","marks":["c42153b988fe"],"text":"Scamwatch"},{"_key":"ea58b0d52664","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"c42153b988fe","_type":"linkV2","blank":true,"externalLink":"https://www.scamwatch.gov.au/report-a-scam","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"f90c7bdba9fc","_type":"block","children":[{"_key":"84ea6631ffd7","_type":"span","marks":[],"text":"If you receive a suspicious email or see a transaction in your Ailo account that you are unsure of, please report your concerns to Ailo by emailing hello@ailo.io. "}],"markDefs":[],"style":"normal"},{"_key":"db4be218d8b4","_type":"block","children":[{"_key":"88f6e1b5a1c5","_type":"span","marks":[],"text":"For more information on Ailo’s security and how we safeguard your data, please visit "},{"_key":"0e517ac71e05","_type":"span","marks":["b76fe2644e1b"],"text":"ailo.io/security"},{"_key":"206d11d2a1d9","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"b76fe2644e1b","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"9545cbe0-698c-47b8-a185-7eb9b5b876b8","_type":"reference"}}],"style":"normal"}],"coverImage":{"_type":"imageWithMetadata","asset":{"_ref":"image-464772539d6755e22e0b9f1425057dbcd087bbe4-336x336-png","_type":"reference"}},"date":"2024-10-14","excerpt":"Use strong passwords, turn on MFA, keep your software up-to-date, and learn more to recognise current phishing scams.","name":null,"previewVisual":null,"related":null,"slug":"blog/take-care-to-avoid-email-scams","title":"How to identify and protect yourself from phishing emails","videoUrl":null,"visualType":"image"},{"_createdAt":"2024-10-11T03:07:30Z","_id":"OnRKIg6u50cGknN54nwxQf","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"61dd918f50ed","_type":"block","children":[{"_key":"01626767c8260","_type":"span","marks":[],"text":"Cash flow is the lifeblood of any small business owner, including the plumbers, electricians, gardeners, handymen, and other critical tradespeople who ensure rental properties are kept in tip-top condition."}],"markDefs":[],"style":"normal"},{"_key":"e2f391b823da","_type":"block","children":[{"_key":"fe8eb60429e00","_type":"span","marks":[],"text":"But in property management, tradespeople typically have to wait until the end of month to get paid or even longer for larger bills that need multiple rent cycles to cover them."}],"markDefs":[],"style":"normal"},{"_key":"f6bd2722c8e6","_type":"block","children":[{"_key":"eb7cee238cf20","_type":"span","marks":[],"text":"The Ailo platform was designed to help trades get paid sooner. Bills are paid as soon as rent is paid (not at the end of the month in a batch), and property investors also have the option to pay expenses with more than just their rental income. If a bill comes in that is in excess of the rent that month, property investors can cover it using a bank account, debit card or credit card instead and still have the expenses appear on their statements."}],"markDefs":[],"style":"normal"},{"_key":"d5b9d89f9903","_type":"block","children":[{"_key":"68628d7b92c90","_type":"span","marks":[],"text":"Importantly, faster payments means tradespeople are more and more likely to "},{"_key":"d0c23c9852b2","_type":"span","marks":["3c1c7e2576c3"],"text":"prioritise jobs with agencies who use the Ailo platform"},{"_key":"16d8dd670b36","_type":"span","marks":[],"text":". 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Here’s why:"}],"markDefs":[],"style":"normal"},{"_key":"07cad6715215","_type":"block","children":[{"_key":"fbd65d7de5c20","_type":"span","marks":["strong"],"text":"Miles is a handyman 🔨 Faster payments means he doesn’t have to stress that he has enough cash in the bank to fund materials for his next job."}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"64179c6be3bc","_type":"block","children":[{"_key":"4a49ed2a0edd0","_type":"span","marks":[],"text":"“Being a small business, it is beneficial and crucial that cash flow comes in all the time, so I can continue working for future jobs,” he said."}],"markDefs":[],"style":"normal"},{"_key":"f040452651d9","_type":"block","children":[{"_key":"cb15d558138e0","_type":"span","marks":[],"text":"“[When I work with agencies on Ailo], I get paid extremely quickly most of the time, which helps me tremendously because I don't have to stress and worry. I can go purchase materials and not have to check the bank several times before I go.”"}],"markDefs":[],"style":"normal"},{"_key":"1f7479fdff5b","_type":"testimonial","author":"Miles, handyman","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-60ffaa72cd080f39e950d07b67ca73f47bb831ef-584x620-png","_type":"reference"}},"quote":[{"_key":"959c56ee0ecf","_type":"block","children":[{"_key":"22370f2bee8f","_type":"span","marks":[],"text":"I definitely prefer Ailo payments, instead of having to wait and not know. I get a notification straight away that the money is going in."}],"markDefs":[],"style":"normal"}]},{"_key":"4e7456e072bf","_type":"block","children":[{"_key":"7343384584b40","_type":"span","marks":[],"text":"He said getting repairs fixed promptly is important to keeping everyone happy – the renter, the property owner and the property manager. “You make sure that everything is working as it should be, because they [renters] pay for the services and for the rental.”"}],"markDefs":[],"style":"normal"},{"_key":"154d954ab4be","_type":"block","children":[{"_key":"a271600729d30","_type":"span","marks":["strong"],"text":"Ian is a plumber 💧 Faster payments means he can easily stay on top of his bookkeeping."}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2ba52fd0670a","_type":"block","children":[{"_key":"800066cded420","_type":"span","marks":[],"text":"Ian is a small business owner and a plumber, and now that he’s a year off retirement he’s been dabbling in property maintenance work, too."}],"markDefs":[],"style":"normal"},{"_key":"720fe869cd78","_type":"block","children":[{"_key":"dc91622824730","_type":"span","marks":[],"text":"\"Anyone who's part of the rental property industry understands the importance of getting things fixed quickly,\" he said."}],"markDefs":[],"style":"normal"},{"_key":"429ea9fc001e","_type":"block","children":[{"_key":"5cd7de1a93490","_type":"span","marks":[],"text":"“Accidents can occur, water gets lost, power can cause issues, gas can cause issues. And just generally, accidents can happen. So the quicker you get things fixed, the less chance you’ve got of having any dramas that aren’t necessary.”"}],"markDefs":[],"style":"normal"},{"_key":"8c228fee88d6","_type":"block","children":[{"_key":"766782fcb1cc0","_type":"span","marks":[],"text":"The faster payments makes it faster and easier for Ian to sort out his accounting once the jobs are done."}],"markDefs":[],"style":"normal"},{"_key":"f20ad41c6fca","_type":"block","children":[{"_key":"bb0438634a7c0","_type":"span","marks":[],"text":"“The advantage of being paid quickly is you can clear things off your books much quicker. So instead of it mounting up, you can keep up daily or weekly with getting things off your accounts paid and off your mind,” he said."}],"markDefs":[],"style":"normal"},{"_key":"3d674283a8de","_type":"block","children":[{"_key":"2e7dbcf115b80","_type":"span","marks":[],"text":"“Time is money. The quicker you can get things organised, the quicker you’re onto the next thing! Companies that use Ailo, they're gonna get my business.”"}],"markDefs":[],"style":"normal"},{"_key":"dc81da8e92a5","_type":"testimonial","author":"Ian Andrews, plumber","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-7cd89b598733c8447b67021f2b72bca139945c09-1074x888-png","_type":"reference"}},"quote":[{"_key":"ae413854bf53","_type":"block","children":[{"_key":"120d3d31ce5a","_type":"span","marks":[],"text":"I definitely prioritise companies [who use Ailo], now that I've dealt with and experienced it. It’s just fantastic. Thoroughly pleased with it!"}],"markDefs":[],"style":"normal"}]},{"_key":"6936880bb2a7","_type":"block","children":[{"_key":"94d4498a65da0","_type":"span","marks":["strong"],"text":"Chris runs a pool care business 🏊‍♂️ Faster payments is the cherry on top of being able to help ensure renters have safe and comfortable homes."}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"fb14ab4130bc","_type":"block","children":[{"_key":"76121d415d340","_type":"span","marks":[],"text":"“I'm pretty happy with Ailo. 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"}],"markDefs":[],"style":"normal"},{"_key":"535b175fb558","_type":"testimonial","author":"Mandy Goodwin, Business Development Manager at LJ Hooker Kensington & Unley","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-23ba0a6a90e20a5525cd90a5224994ef69ac7fc3-721x771-jpg","_type":"reference"}},"quote":[{"_key":"1a9d4ed5b9b4","_type":"block","children":[{"_key":"6eb03d03a8010","_type":"span","marks":[],"text":"I don’t need to worry about over-promising because "},{"_key":"94b085e2c9a2","_type":"span","marks":["ailoRed"],"text":"Ailo"},{"_key":"1f3331bb9ede","_type":"span","marks":[],"text":" "},{"_key":"6deabe936baf","_type":"span","marks":["ailoRed"],"text":"delivers"},{"_key":"a84b4f24806f","_type":"span","marks":[],"text":"."}],"markDefs":[],"style":"normal"}]},{"_key":"fe8fe2f78308","_type":"block","children":[{"_key":"408362d9b739","_type":"span","marks":[],"text":"Ailo allows landlords to effectively and efficiently communicate directly with that point of contact within our agency. 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Information is at our fingertips. Transport arrives in 5 minutes. Our dinners are only a few clicks away. "}],"markDefs":[],"style":"normal"},{"_key":"5f134db7472e","_type":"block","children":[{"_key":"0af286a4e8be","_type":"span","marks":[],"text":"Caitlin McCormack and her team at Stone Real Estate Port Macquarie are passionate about providing the same level of convenience (and luxury!) to their customers - which they're now able to deliver with the help of Ailo.\nDiscover how Caitlin and her seasoned team of property managers are transforming the industry to be more exciting and efficient than ever before. 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"}],"markDefs":[],"style":"normal"},{"_key":"32e40b8a2703","_type":"block","children":[{"_key":"aef4f2f7a6e4","_type":"span","marks":[],"text":"We've got a new fresh approach to property management and being backed by software with Ailo, I think that that's our point of difference. I think that it's a new, fresh approach to something that's sort of a bit outdated. "}],"markDefs":[],"style":"normal"},{"_key":"130b7c637219","_type":"block","children":[{"_key":"cc07d5e3854b","_type":"span","marks":[],"text":"Ailo allows investors to have their property and information in the palm of their hands. 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"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ea11dd8c59c8","_type":"block","children":[{"_key":"a10abc90e348","_type":"span","marks":[],"text":"From a BDM's perspective, it's great having something that people haven't seen before - that I'm very excited about, and that they can get excited about. Taking a phone and a laptop to a presentation and showing them exactly how it works in the real world - I think that it's a really strong point of difference. "}],"markDefs":[],"style":"normal"},{"_key":"e2fde1499921","_type":"block","children":[{"_key":"69b4b1d518dc","_type":"span","marks":[],"text":"Ailo allows us to be customer-focused and not be dragged down by admin. And being a BDM is not always an easy role. It's something that's exciting to the people that you're speaking to... Ailo drums up that excitement and gives us a point of difference. "}],"markDefs":[],"style":"normal"},{"_key":"1d721fc77af4","_type":"block","children":[{"_key":"76542b5e7e800","_type":"span","marks":[],"text":"What do you like about managing your projects on Ailo? "}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"dd25dedc19b9","_type":"block","children":[{"_key":"9d6569cc8c4e","_type":"span","marks":[],"text":"The customisation of projects I think is really important. I'm very process driven and having a system that works for me in the sense that I can know that my processes are going to be uniform from one property to the next and regardless of what stage that I'm at, we're all going to have the same result. Knowing that whatever spanner gets thrown in the works and whatever phone call I get when I do get back to that process, I know exactly where I'm up to. 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It means we have exceeded a customer’s expectations, and they felt like they got everything they wanted (and sometimes even more!)."}],"markDefs":[],"style":"normal"},{"_key":"8282bb925373","_type":"block","children":[{"_key":"fd44cb8112450","_type":"span","marks":[],"text":"We regularly survey renters who use the Ailo platform to understand what they love, what they like, and what they think we can do better. So what do renters love about Ailo?"}],"markDefs":[],"style":"normal"},{"_key":"0d190c6ca3d6","_type":"block","children":[{"_key":"e21e4474a2f5","_type":"span","marks":[],"text":"Here are the top 4 reasons why An, Leisa, Ajay, Annette, Lei, Gary, Maálona, Kai, and thousands of other renters who gave Ailo 5-stars 🌟"}],"markDefs":[],"style":"normal"},{"_key":"a199533366ab","_type":"videoPlayer","background":{"title":"Large Cloud angle bottom","value":"#F7F7F7"},"previewVisual":{"_type":"image","asset":{"_ref":"image-e175363465b15883c5f998e84930304ae2241dc9-857x460-png","_type":"reference"}},"url":"https://vimeo.com/1015957141?share=copy#t=0"},{"_key":"88df3ae39124","_type":"block","children":[{"_key":"ba103523a55f0","_type":"span","marks":[],"text":"1. “It’s easy to contact your property agent – they reply right away!”"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"df59d4ca1793","_type":"block","children":[{"_key":"4be338dfffef","_type":"span","marks":[],"text":"An W rents in Adelaide and loves how she finally has a direct line to her property manager via messages in her Ailo app."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"b33ee8fcf538","_type":"block","children":[{"_key":"ea3cc2b07939","_type":"span","marks":[],"text":"Chat is a fast and asynchronous way for her to connect with her property manager to get questions and repairs sorted faster without the unnecessary formality of traditional communication tools."}],"markDefs":[],"style":"normal"},{"_key":"0f929b6b2ff6","_type":"block","children":[{"_key":"3540603f8430","_type":"span","marks":[],"text":"“Before using Ailo, it was hard to contact my property agent. I had to just email them. Then it depends on when they see it, and then you have to wait for them to reply to you. It was really hard,\" she said."}],"markDefs":[],"style":"normal"},{"_key":"52bc458f9acc","_type":"block","children":[{"_key":"e60e43ee32e2","_type":"span","marks":[],"text":"\"But if you use Ailo, they reply very fast through the app. You just type a message, and they reply to you right away! I mostly get a message back in 5-10 minutes. It’s very quick and easy!\""}],"markDefs":[],"style":"normal"},{"_key":"7594b62b9c36","_type":"block","children":[{"_key":"f942e54c2a9c","_type":"span","marks":["strong"],"text":"Fun fact:"},{"_key":"0ebd3008ed6a","_type":"span","marks":[],"text":" Through the Ailo platform, your agency can measure your property manager's response times to help them improve their service ⚡"}],"markDefs":[],"style":"normal"},{"_key":"be645327ab2f","_type":"testimonial","author":"An W, a renter in Adelaide","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-1b5d43786cd3b36fc8a9e18acf4426a794fe1537-430x444-png","_type":"reference"}},"quote":[{"_key":"7497246db4dc","_type":"block","children":[{"_key":"d5e317bacdae","_type":"span","marks":[],"text":"But if you use Ailo, you just type a message, and your property manager replies to you right away. It’s very quick and easy!\""}],"markDefs":[],"style":"normal"}]},{"_key":"ab6e48ccea09","_type":"block","children":[{"_key":"00ebaacf2b6d0","_type":"span","marks":[],"text":"2. “It reminds me when to pay my rent!”"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"25f3ba78392e","_type":"block","children":[{"_key":"7d7d20b13fc70","_type":"span","marks":[],"text":"Gary T rents in the Atherton Tablelands, QLD and loves the rent reminders that pop-up on his phone a few days before rent is due."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"10a8ddf8410a","_type":"block","children":[{"_key":"cce0fd6d6d330","_type":"span","marks":[],"text":"\"It’s been a great experience. Before Ailo, my biggest issue was knowing when rent was due. So this has been an awesome app to remind us when we need to pay [and how much we owe],\" he saif."}],"markDefs":[],"style":"normal"},{"_key":"3867cffeaaa3","_type":"block","children":[{"_key":"da04a10b3e0f","_type":"span","marks":[],"text":"When he opens his app, Gary can see when his next rent payment is due and never misses a beat with notifications."}],"markDefs":[],"style":"normal"},{"_key":"6ac051d1a971","_type":"block","children":[{"_key":"777d321a8d56","_type":"span","marks":[],"text":"\"More importantly, it tells me how far I’ve paid rent in advance. So it gives me an idea of when I need to make my next payment, and it helps me budget!\""}],"markDefs":[],"style":"normal"},{"_key":"b6115fc28ce6","_type":"block","children":[{"_key":"e41a7d0790e7","_type":"span","marks":[],"text":"Great job, Ray White Rural Atherton! 👏"}],"markDefs":[],"style":"normal"},{"_key":"50bd1786c537","_type":"testimonial","author":"Gary T, a renter in the Atherton Tablelands in QLD","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-fe9b760e5ab80741d3143ebbcf060758f2328068-446x422-png","_type":"reference"}},"quote":[{"_key":"887715309478","_type":"block","children":[{"_key":"1262cf025c37","_type":"span","marks":[],"text":"I really appreciate that our property manager has set this app up, so I can easily make my payments [on time] and communicate this way instead of via email."}],"markDefs":[],"style":"normal"}]},{"_key":"8ddd60f97d16","_type":"block","children":[{"_key":"d936d137a149","_type":"span","marks":[],"text":"3. “Quick and easy to pay rent.\""}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d5572aebdb24","_type":"block","children":[{"_key":"d55a2386293a","_type":"span","marks":[],"text":"Leisa R rents in rural southeast QLD and loves how fast it is to pay her rent."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"99d6e8ac451d","_type":"block","children":[{"_key":"0993e354cd9d0","_type":"span","marks":[],"text":"“I find the app a lot easier to use than the old way,\" she said. \"You just press a couple of buttons and rent is done. It’s quick and easy to pay rent.”"}],"markDefs":[],"style":"normal"},{"_key":"176606f1ac6b","_type":"block","children":[{"_key":"63fd96782cc20","_type":"span","marks":[],"text":"When Leisa signs into her Ailo app, the amount of rent owing and when it is due is front and centre. She simply clicks “Pay rent”, chooses her payment method (direct debit, debit card, or credit card), and hits “pay”. Three clicks is all it takes."}],"markDefs":[],"style":"normal"},{"_key":"3dbded5adb64","_type":"block","children":[{"_key":"b199b66055d90","_type":"span","marks":[],"text":"💡 "},{"_key":"b199b66055d91","_type":"span","marks":["strong"],"text":"Did you know: "},{"_key":"801a781ccfea0","_type":"span","marks":[],"text":"On the Ailo platform, your paid-to date advances on a daily basis, which means you can make more frequent smaller payments if money is tight one month to avoid going into arrears. Previously, agencies typically could not support multiple, small payments because of the enormous overhead required to accept, receipt and reconcile each payment."}],"markDefs":[],"style":"normal"},{"_key":"efcd8e0f01c4","_type":"block","children":[{"_key":"93eb4fcbc968","_type":"span","marks":[],"text":"4. “I can see all my rental payments & bills in the app.”"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9bec69c6a16f","_type":"block","children":[{"_key":"050b0c4068280","_type":"span","marks":[],"text":"Kai H loves the visibility he gets in his Ailo app. He always knows what’s going on."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"48b9dd176533","_type":"block","children":[{"_key":"5e2d4f882ad60","_type":"span","marks":[],"text":"He can check his payment history, see upcoming rent and bills, view his tenancy details, and scroll through a log of all of his conversations with his property manager in real-time 24/7."}],"markDefs":[],"style":"normal"},{"_key":"d94b7dfab432","_type":"testimonial","author":"Kai H, renter","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-0eaa49f27370f4c63d6307666801e2dcb3bb76df-1016x828-png","_type":"reference"}},"quote":[{"_key":"a68aa32c1dfa","_type":"block","children":[{"_key":"21d5bb9280af","_type":"span","marks":[],"text":"I can see rental payments and bills in the app. And I can set up autopay, so I won’t forget to pay bills!"}],"markDefs":[],"style":"normal"}]}],"coverImage":{"_type":"image","asset":{"_ref":"image-0b5edd4aa8ab55b9f65820a46822ab96ad19b67d-3920x2083-png","_type":"reference"}},"date":"2024-10-04","excerpt":"Here are the top 4 reasons why An, Leisa, Ajay, Annette, Lei, Gary, Maálona, Kai and thousands of other renters gave Ailo 5-stars.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"949259c3e161","_ref":"aTlkABUDnGAKrinoNYqPX3","_type":"relatedItem"},{"_key":"a113627c391b","_ref":"92675a10-080e-48b3-bebc-3bd22d62b5c5","_type":"relatedItem"},{"_key":"cc375309b711","_ref":"cb353716-9b83-4876-96c9-a541010df024","_type":"relatedItem"}]},"slug":"blog/what-do-renters-like-about-ailo","title":"What do renters like about Ailo? 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They sent me a link to the app, and I made my first payment through it last week."}],"markDefs":[],"style":"normal"},{"_key":"bcbc7f636ed7","_type":"block","children":[{"_key":"a261824aeb740","_type":"span","marks":[],"text":"I think it was around 12 o’clock at night, because I was getting up to go to work. By the time I finished getting ready, I got a notification saying you've been paid, and that’s when I pay my rent so I don’t forget."}],"markDefs":[],"style":"normal"},{"_key":"00fd0ad92bd8","_type":"testimonial","author":"Jean-Claude, a renter in Cairns","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-27d3917036171887148dbab79b2a216086fb2bfa-309x353-png","_type":"reference"}},"quote":[{"_key":"f3c74cda48e2","_type":"block","children":[{"_key":"09b85175e9c7","_type":"span","marks":[],"text":"I logged into Ailo and it pretty much did everything for me. It took me like 7 seconds to pay rent."}],"markDefs":[],"style":"normal"}]},{"_key":"8b549c866589","_type":"block","children":[{"_key":"1d7900341d20","_type":"span","marks":[],"text":"I could pay right now or pay later – and it had the sum amount I owed. I changed it, because I wanted to pay two weeks in advance, and then pressed pay rent."}],"markDefs":[],"style":"normal"},{"_key":"8ad79e343404","_type":"block","children":[{"_key":"88587deebef50","_type":"span","marks":[],"text":"What was your first impression when you signed in to the platform?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4d244ea131c6","_type":"block","children":[{"_key":"eb64da908e9d0","_type":"span","marks":[],"text":"The app looks really nice, to be honest. And it was simple, actually. Really simple. I logged in and it had all my rental history. And it asked if I wanted to pay rent today, and I clicked on that. It was straightforward, not confusing."}],"markDefs":[],"style":"normal"},{"_key":"78c669310df9","_type":"block","children":[{"_key":"641aa061f4180","_type":"span","marks":["strong"],"text":"How was your experience compared to the previous way you paid rent?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"84e6dc981290","_type":"block","children":[{"_key":"07880b27609a0","_type":"span","marks":[],"text":"Ailo makes everything a lot easier. Everything's there and where you need it to be, so you don't have to go searching through like six different tabs to find where you need to go like in my banking app."}],"markDefs":[],"style":"normal"},{"_key":"ec8d7ec79b8d","_type":"block","children":[{"_key":"44e17a910bc40","_type":"span","marks":[],"text":"As soon as you open it, it’s like ‘hey, do this or this!’ It was cool. The amount of money it showed was the amount of money I owed. And it told me, ‘you need to pay rent today.’ I signed in and it was just there. I love that, because when you go to your banking app you have to go through like three different screens."}],"markDefs":[],"style":"normal"},{"_key":"5a9a34e6c9d5","_type":"block","children":[{"_key":"5fc83f63c65a0","_type":"span","marks":[],"text":"I like using my visa debit card. Anything online that doesn't require face-to-face, I pay with an actual card. It’s always on my desk or right next to me. So I was like, I'll just use this. I didn't care about the fee [associated with paying with a debit card]. If Ailo was like a super complicated system maybe, but it wasn't. It took me, like, seven seconds [to pay rent]."}],"markDefs":[],"style":"normal"},{"_key":"a74aae91ea1d","_type":"testimonial","author":"Jean-Claude, a renter in Cairns, QLD","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-27d3917036171887148dbab79b2a216086fb2bfa-309x353-png","_type":"reference"}},"quote":[{"_key":"996d6c2b00d4","_type":"block","children":[{"_key":"82703dfc4c9b","_type":"span","marks":[],"text":"Ailo makes everything "},{"_key":"b5a7b8174614","_type":"span","marks":["ailoRed"],"text":"a lot easier"},{"_key":"7fd0ae13567e","_type":"span","marks":[],"text":". Everything's there and where you need it to be, so you don't have to go searching."}],"markDefs":[],"style":"normal"}]},{"_key":"94991080b739","_type":"block","children":[{"_key":"c35ef8669e8d0","_type":"span","marks":["strong"],"text":"Besides more ways to pay rent, what else do you like about the Ailo platform so far?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"01a049accb93","_type":"block","children":[{"_key":"332936d28ec50","_type":"span","marks":[],"text":"I think the only real biggest issue renters have – outside of transferring money for rent – is trying to get in contact with their property manager to get either repairs or something done. But Ailo already has that in the app, because you "},{"_key":"baad18bb47bb","_type":"span","marks":["4a11f02e16a6"],"text":"can chat or message your property manager"},{"_key":"a73cb3652bdd","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"4a11f02e16a6","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"cb353716-9b83-4876-96c9-a541010df024","_type":"reference"}}],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-f426b46225f2c8d6129ca5f01049ae6d34caf962-3920x2040-png","_type":"reference"},"changed":false},"date":"2024-09-10","excerpt":"Jean-Claude is a renter in Cairns. He's thrilled he can use his debit card to pay rent now. ","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"7278a2d370ea","_ref":"92675a10-080e-48b3-bebc-3bd22d62b5c5","_type":"relatedItem"},{"_key":"615601a5d439","_ref":"2a9c28aa-62e9-4b42-9eec-c316fe9e2fda","_type":"relatedItem"},{"_key":"ff47bfbb831a","_ref":"cb353716-9b83-4876-96c9-a541010df024","_type":"relatedItem"}]},"slug":"blog/7-seconds-thats-how-quickly-jeanclaude-pays-his-rent","title":"7 seconds. That’s how quickly Jean-Claude pays his rent","videoUrl":null,"visualType":"image"},{"_createdAt":"2024-09-10T05:49:10Z","_id":"ezMiwuUkJkbYMWycAIoU2J","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"1d47a180def8","_type":"block","children":[{"_key":"a700ac2520c3","_type":"span","marks":[],"text":"Michael Thompson is an electrical contractor in Berry, NSW. He’s been partnering with the local property management business there for around 15 years, helping to keep rental properties safe and comfortable."}],"markDefs":[],"style":"normal"},{"_key":"203b234a5e8a","_type":"videoPlayer","background":{"title":"None","value":"transparent"},"previewVisual":{"_type":"image","asset":{"_ref":"image-e8f1cc1a3e11c06975ac50b42c38cbb321cef365-1280x720-jpg","_type":"reference"}},"url":"https://vimeo.com/1007924715"},{"_key":"eaa58fa107f7","_type":"block","children":[{"_key":"72b1bb4acea10","_type":"span","marks":[],"text":"Cash flow is so critical for small businesses owners. How important is speed of payments?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"49d0f300e468","_type":"block","children":[{"_key":"16df1719e6430","_type":"span","marks":[],"text":"Waiting for payment is not good, especially when it can be a large amount of money."}],"markDefs":[],"style":"normal"},{"_key":"c57deb0b7321","_type":"block","children":[{"_key":"38d99be948e40","_type":"span","marks":[],"text":"In the old way, sometimes you'd put your bill in and they’d say, “Oh, the landlord hasn't got enough money in the account. You'll have to wait.” So that was a little bit disappointing."}],"markDefs":[],"style":"normal"},{"_key":"93884edc350f","_type":"block","children":[{"_key":"d1ed0a65019e0","_type":"span","marks":[],"text":"How quickly do you get paid via agencies who use the Ailo platform?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"08a09d37f660","_type":"block","children":[{"_key":"0812b882136c0","_type":"span","marks":[],"text":"With Ailo, it’s great. I send an invoice and it's in the bank account within a day, which is very good. That’s now the norm. I’ve experienced all good things and I’ll keep doing that property manager’s work!"}],"markDefs":[],"style":"normal"},{"_key":"d3758ae25fde","_type":"block","children":[{"_key":"1f908d3651430","_type":"span","marks":[],"text":"If you get paid promptly, you're more inclined to go back to a job or to another job a lot quicker than you would if you know that it's gonna be a long wait!"}],"markDefs":[],"style":"normal"},{"_key":"a74aae91ea1d","_type":"testimonial","author":"Michael Thompson, an electrical contractor on the NSW South Coast","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-2f6b39080c8dff3e558a7736d9515c86b816b61f-1222x754-png","_type":"reference"}},"quote":[{"_key":"9d562f5ce583","_type":"block","children":[{"_key":"658a9d1adabb","_type":"span","marks":[],"text":"With Ailo, it’s great. 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"}],"markDefs":[],"style":"normal"},{"_key":"60ee3ba64ed7","_type":"block","children":[{"_key":"f033a1c80007","_type":"span","marks":[],"text":"Her latest master stroke supporting the team in Canberra? 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"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5e4f28f0ee67","_type":"block","children":[{"_key":"17a0ec05ca8f","_type":"span","marks":[],"text":"Migrating from our old property management system across to the Ailo platform was smooth sailing. We had amazing support, and honestly our data looks even better than it did before. "}],"markDefs":[],"style":"normal"},{"_key":"98c7bc3a2b68","_type":"block","children":[{"_key":"f5b9ec19b18d","_type":"span","marks":[],"text":"As a team, it’s been amazing for all of us. We really are a collaborative team and Ailo supports us to work in that way. "}],"markDefs":[],"style":"normal"},{"_key":"c55348867f08","_type":"block","children":[{"_key":"78cd8963c9f5","_type":"span","marks":["strong"],"text":"What is your advice to property managers thinking of moving to Ailo? "}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c8949553892b","_type":"block","children":[{"_key":"fb56830ee939","_type":"span","marks":[],"text":"For any property managers thinking of moving over to Ailo, well if you'd like to be able to go on holidays and come back with everything still running smoothly, Ailo is where you go."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-5a354974802b509e9cc7dea388281ec23f9d13d9-947x442-png","_type":"reference"}},"date":"2024-09-04","excerpt":"Hear how Esther saved her team time and headache by saying farewell to their legacy system and hello to the new world of property management. 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"}],"markDefs":[],"style":"normal"},{"_key":"b7010e95f13e","_type":"block","children":[{"_key":"0c82dea4feba","_type":"span","marks":[],"text":"When I'm lying on the couch, I can just answer a chat quickly while I'm watching Home and Away. An owner will send through a quick chat, ‘Hi Renee, I haven't received my end of financial year statement’. And I'll say, 'No worries, log into your app and have a look, you'll find it here' really easily - without having to get up, login to my computer, and track it down and email it. "}],"markDefs":[],"style":"normal"},{"_key":"364bca47481e","_type":"block","children":[{"_key":"3a6265e830cf","_type":"span","marks":[],"text":"I can just do it from my couch. It's amazing."}],"markDefs":[],"style":"normal"},{"_key":"d69dc2f87807","_type":"block","children":[{"_key":"3ac4d8de0de9","_type":"span","marks":[],"text":"The transparency for their properties for tenants and owners has been a real blessing for everybody. "}],"markDefs":[],"style":"normal"},{"_key":"00c7f1cf5be3","_type":"block","children":[{"_key":"876c4514db78","_type":"span","marks":[],"text":"I get emails about maintenance these days, not questions that they can easily answer for themselves."}],"markDefs":[],"style":"normal"},{"_key":"a3a8689e9f3a","_type":"block","children":[{"_key":"770dc8029723","_type":"span","marks":[],"text":"Owners have access to the inspections now and I've had a couple of owners say it's great for them to get first-hand access.  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"}],"markDefs":[],"style":"normal"},{"_key":"0a2c7a38ed81","_type":"block","children":[{"_key":"eec54f62132f","_type":"span","marks":[],"text":"We're all set in our ways. But there are much easier ways to property manage - and this is the way to do it."}],"markDefs":[],"style":"normal"},{"_key":"3c992d8c8072","_type":"block","children":[{"_key":"f27698e4c500","_type":"span","marks":[],"text":"How have you been using the new Takeover Management Project? "}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2ba11eb96268","_type":"block","children":[{"_key":"5fc0f40e331d","_type":"span","marks":[],"text":"Takeover Management project's been really positive for me. It makes it a lot easier for me to follow, tick off as I'm going along. 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I think just the time we had to move in, it was like around Christmas time for us."}],"markDefs":[],"style":"normal"},{"_key":"acd1103a9569","_type":"block","children":[{"_key":"59c3514682ff0","_type":"span","marks":[],"text":"So just trying to get everything done in the first day or two was just crazy. Then you have to go through 100 different pieces of paper to try and check everything and walk around and mark that off and mark this off. It was a bit of a nightmare."}],"markDefs":[],"style":"normal"},{"_key":"f35f14ed03d4","_type":"block","children":[{"_key":"2883c82238e70","_type":"span","marks":[],"text":"Karla"}],"markDefs":[],"style":"microHeading_withSpace"},{"_key":"af4cdbb8d1f6","_type":"block","children":[{"_key":"f42d8a3738700","_type":"span","marks":[],"text":"I used to conduct my rental inspections prior to Ailo by using large pieces of paper. You would get a gigantic checklist and some of them would have pictures on them and tick boxes, and you would have to go through each one and hand pick every single item that was listed there for you making sure that it was all ok."}],"markDefs":[],"style":"normal"},{"_key":"360186b4588e","_type":"block","children":[{"_key":"d9a7d6adf8a50","_type":"span","marks":[],"text":"And then you would have to hand write everything down that you didn't like or that you disagreed with. 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It just made life so much easier."}],"markDefs":[],"style":"normal"},{"_key":"f3c45918233a","_type":"testimonial","author":"Anakin, a renter in NSW","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-5c2a2b50bdb56db92fb8b5134744c32770f9ccce-311x445-png","_type":"reference"}},"quote":[{"_key":"dc4e2cdbdbb7","_type":"block","children":[{"_key":"aaeb544cc2dc0","_type":"span","marks":[],"text":"When I found out that it was all through the app, I was just like ‘no way, that's awesome’. I never want to go through 100 pages of printed photos again"}],"markDefs":[],"style":"normal"}]},{"_key":"6655598df072","_type":"block","children":[{"_key":"aff68f61844c0","_type":"span","marks":[],"text":"Karla"}],"markDefs":[],"style":"microHeading_withSpace"},{"_key":"d3a18da5bc24","_type":"block","children":[{"_key":"4e5f0a148dc40","_type":"span","marks":[],"text":"It worked perfectly. You were able to just drag things down so you could scroll and go into each room. It would have categories that allowed you to go into each labeled room and it was absolutely perfect to use. You could just go straight down the list."}],"markDefs":[],"style":"normal"},{"_key":"5d323b170e84","_type":"block","children":[{"_key":"93c3939bb1c90","_type":"span","marks":["strong"],"text":"What did you think of e-signing the report?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"7d47e205e689","_type":"block","children":[{"_key":"f60a2ca954370","_type":"span","marks":[],"text":"Karla"}],"markDefs":[],"style":"microHeading_withSpace"},{"_key":"c3b5adf4da6d","_type":"block","children":[{"_key":"a0dfd60e56b30","_type":"span","marks":[],"text":"It reminded me of how you sign for a package. So you have your authentic digital signature there without having to go and find a pen to do it. You don't have to bring it back. 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It's all digitalised and it's right there, and it's emailed to you immediately as well so that you have a copy as soon as you're finished."}],"markDefs":[],"style":"normal"}]},{"_key":"3416699fcc38","_type":"block","children":[{"_key":"fdec2d235b1f0","_type":"span","marks":["strong"],"text":"How long did it take you to conduct your inspection with Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"8393047e2ce4","_type":"block","children":[{"_key":"89a6538f229d0","_type":"span","marks":[],"text":"Anakin"}],"markDefs":[],"style":"microHeading_withSpace"},{"_key":"008f2cd4b4d5","_type":"block","children":[{"_key":"58b3be3a629b0","_type":"span","marks":[],"text":"With Ailo, I got it done in half an hour."}],"markDefs":[],"style":"normal"},{"_key":"5a614db67e98","_type":"block","children":[{"_key":"d9d5c2f76f140","_type":"span","marks":[],"text":"With paper, I'd say with pay for it probably took me a few hours. 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Ailo"}],"markDefs":[{"_key":"abd49198ac41","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"yoQX60UrfINoFZVUW8bo0Z","_type":"reference"}}],"style":"normal"},{"_key":"98d745f628fa","_type":"block","children":[{"_key":"30252c5756f50","_type":"span","marks":["strong"],"text":"What do your owners and renters think about the new (and better!) services they have access to now?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ef1410ffdc15","_type":"block","children":[{"_key":"bba8534a789b0","_type":"span","marks":["strong"],"text":"Cathy:"}],"markDefs":[],"style":"microHeading_withSpace"},{"_key":"e6b7891e5860","_type":"block","children":[{"_key":"3ff4dae51f790","_type":"span","marks":[],"text":"Nobody likes to ring up and be told someone will call you back. Someone will call you back. 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We weren't going in in the dark, and at no point have we ever felt like we were in the dark."}],"markDefs":[],"style":"normal"},{"_key":"81208e01eb50","_type":"block","children":[{"_key":"b2571c06766e0","_type":"span","marks":[],"text":"It should be called Halo, because it really is literally like a light that switches on above your head!\n"}],"markDefs":[],"style":"normal"},{"_key":"24acbde7c0be","_type":"block","children":[{"_key":"8fc2db4b17bb0","_type":"span","marks":["strong"],"text":"What is your favourite feature that has been released recently?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"0be6267e5ecd","_type":"block","children":[{"_key":"2d6bb1a894790","_type":"span","marks":[],"text":"Oh, there's been so many!  I mean, you give feedback to Ailo, and they actually listen. 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And she said to me I haven't uploaded Ailo to my phone yet, because I've got an old phone. And I said to her, “Well, I've got great news for you. Just today I found out that you can sign in on your computer now!” "}],"markDefs":[],"style":"normal"},{"_key":"2eb617b0a5ad","_type":"block","children":[{"_key":"272505835abe","_type":"span","marks":[],"text":"She was thrilled. Now she has all the benefits of Ailo without having to contact me when she needs something!"}],"markDefs":[],"style":"normal"},{"_key":"c148bfc9294c","_type":"block","children":[{"_key":"0c003aa708190","_type":"span","marks":[],"text":"I love how Ailo is not trying to put the older generation of investors or tenants into the same box as everybody else. The young people, they'd love to be on their phones, but some people actually just love being in front of their computers. And we're now listening to them, which is great!"}],"markDefs":[],"style":"normal"},{"_key":"2fcebb19a175","_type":"block","children":[{"_key":"cec0cbd76e390","_type":"span","marks":["strong"],"text":"You’re a self-confessed Projects addict. How would you sell it to another property manager?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b10463fd2a6f","_type":"block","children":[{"_key":"bb5465d7a12b0","_type":"span","marks":[],"text":"If you're a property manager looking for a tool to make your life easier, Ailo is the way to go."}],"markDefs":[],"style":"normal"},{"_key":"afe03f7f7422","_type":"block","children":[{"_key":"2fe268573e4a0","_type":"span","marks":[],"text":"Ailo brings all the essential property management tasks, payments, trust accounting, communication, task management into one seamless platform."}],"markDefs":[],"style":"normal"},{"_key":"249e7393796e","_type":"testimonial","author":"Janine Prinsloo, Director if Investment Growth at Ray White Northern Coast","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-f3cdcceeeb5e8e8e52f2b2aa75e2647110ded005-552x552-webp","_type":"reference"}},"quote":[{"_key":"9883434e4bba","_type":"block","children":[{"_key":"c922e4649ca5","_type":"span","marks":[],"text":"Ailo cuts down on administrative hassles and helps you focus on what really matters. It's helping me to do my job better. It's making me more efficient. It’s saving me time."}],"markDefs":[],"style":"normal"}]},{"_key":"2217a1b58b44","_type":"block","children":[{"_key":"17c32631495e0","_type":"span","marks":[],"text":"As property managers, time is our most expensive commodity – we just don't have enough of it. And we’re constantly being distracted and pulled in different directions. We're constantly being told there's a call for you or an email comes through and it says urgent."}],"markDefs":[],"style":"normal"},{"_key":"e943957f07c8","_type":"block","children":[{"_key":"004fc4077f270","_type":"span","marks":[],"text":"The beautiful thing about Ailo, and Projects, is that it holds you accountable to complete a task. But not only that, it reminds you that that task needs to be completed. "}],"markDefs":[],"style":"normal"},{"_key":"5fe15e5ee0fb","_type":"block","children":[{"_key":"d133eb0472fe0","_type":"span","marks":[],"text":"We're all addicted to checklists. 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"}],"markDefs":[],"style":"normal"}]},{"_key":"66b7108c8941","_type":"block","children":[{"_key":"5de8e81bfef5","_type":"span","marks":[],"text":"With Ailo, there is a massive team of people in the background who will help you every step of the way."}],"markDefs":[],"style":"normal"},{"_key":"b650baf5a82c","_type":"block","children":[{"_key":"e1c28900dc2b","_type":"span","marks":[],"text":"We found it more difficult coming off our old platform than going on to the new one!"}],"markDefs":[],"style":"normal"},{"_key":"9123e6ad39ab","_type":"block","children":[{"_key":"6c77ebfb08d70","_type":"span","marks":["strong"],"text":"Did you see the change of ownership project template has dropped today?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"8e0239a7569a","_type":"block","children":[{"_key":"4311c06970c00","_type":"span","marks":[],"text":"I was very excited about it! 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Check it out👇"}],"markDefs":[],"style":"normal"},{"_key":"203b234a5e8a","_type":"videoPlayer","background":{"title":"Large Cloud angle top","value":"#F7F7F7"},"previewVisual":{"_type":"image","asset":{"_ref":"image-f0de2cb3a7c1ecd707e6d1e0a09e78cff57a15b1-1280x720-png","_type":"reference"}},"url":"https://vimeo.com/988789148?share=copy"},{"_key":"fcf9eb4a8c94","_type":"block","children":[{"_key":"a7ff6e3056980","_type":"span","marks":["strong"],"text":"You’ve been using Ailo for a long time now!"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"27d3b253b09e","_type":"block","children":[{"_key":"93fdb97c5ee30","_type":"span","marks":[],"text":"Yes, we started using Alo in April 2021. We were probably one of the first! And since we’ve joined, we've never looked back. We just loved the program.\n"}],"markDefs":[],"style":"normal"},{"_key":"502ef1cf4f0e","_type":"block","children":[{"_key":"de9020f54d140","_type":"span","marks":["strong"],"text":"What are some features that were released after you started using Ailo that have fundamentally changed the way you work?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d5b02ef3670d","_type":"block","children":[{"_key":"7d5190f23baa0","_type":"span","marks":[],"text":"Projects! This was a huge help, because there wasn't anything available like that when we first joined Ailo. If you can believe it, we had to run our old system alongside Ailo at the time! So Projects has been a big, big benefit."}],"markDefs":[],"style":"normal"},{"_key":"f4ed8d4f12d8","_type":"block","children":[{"_key":"b81efdbf01980","_type":"span","marks":[],"text":"I also love the search function where you can search bills for bills via invoice or supplier. On and also we love, love, love the "},{"_key":"021569539fc3","_type":"span","marks":["3fb6230e34e8"],"text":"paperless inspections"},{"_key":"6f3d731299ac","_type":"span","marks":[],"text":" – it has been a game changer!"}],"markDefs":[{"_key":"3fb6230e34e8","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"75077290-4d48-490e-b44f-4add533118bd","_type":"reference"}}],"style":"normal"},{"_key":"daefc1446243","_type":"block","children":[{"_key":"83097e8661270","_type":"span","marks":["strong"],"text":"How is Ailo’s paperless inspection experience different to the old way you managed things?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"06a26771dfa0","_type":"block","children":[{"_key":"069fb21f7a140","_type":"span","marks":[],"text":"It’s way easier. I find that the tenants, we’re just not changing them up because it’s got a due date on them. And the place where a tenant can disagree with something; they can put a comment in, and Ailo gets them to take a photo. They can't go past that without doing that, which is brilliant."}],"markDefs":[],"style":"normal"},{"_key":"4815c15fc725","_type":"block","children":[{"_key":"cf1e698116c90","_type":"span","marks":[],"text":"And we don't have to have the need for expensive photocopiers and printers anymore. We’ve just canceled our photocopier and printer subscription and are sending it back, so it saved us a lot of money! 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Ailo 👇"}],"markDefs":[],"style":"normal"},{"_key":"7dd3e3b71059","_type":"videoPlayer","background":{"title":"Large Pink angle top","value":"#FDEDF1"},"previewVisual":{"_type":"image","asset":{"_ref":"image-75e4b70c2fe7661c29006504b64a02277a9beb4f-1280x720-png","_type":"reference"}},"url":"https://vimeo.com/988241782?share=copy"},{"_key":"6335b38ceb61","_type":"block","children":[{"_key":"40ef549892860","_type":"span","marks":["strong"],"text":"So, what do you think of Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"14e6618f2f93","_type":"block","children":[{"_key":"1e5d9f4c430f0","_type":"span","marks":[],"text":"Ailo holds my hand every day! It makes it easy for me. Instead of having to think about what you have to do every day, it’s got it in front of you every day: simple instructions in Projects, my dashboard. Everything is easy to navigate, and that’s what I like about it."}],"markDefs":[],"style":"normal"},{"_key":"69479a522f19","_type":"block","children":[{"_key":"130df412eaf90","_type":"span","marks":["strong"],"text":"You recently worked with Ailo’s Support team. How was that compared to your legacy system?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"45d332e507b5","_type":"block","children":[{"_key":"8b80fed51d020","_type":"span","marks":[],"text":"I had a bond dispute recently, and I had to go with the RTA. As part of this, I needed help with how a bond dispute is dispersed on Ailo and I needed support."}],"markDefs":[],"style":"normal"},{"_key":"d54bb460ab70","_type":"block","children":[{"_key":"14cb5a6d3e190","_type":"span","marks":[],"text":"And Ailo Support got back to me on live chat straight away. I was then put onto someone who emailed me within an hour. It got done literally that day. It was just step-by-step in my email and easy to follow."}],"markDefs":[],"style":"normal"},{"_key":"b1685db77ff8","_type":"block","children":[{"_key":"86311bd1f2860","_type":"span","marks":[],"text":"It was really easy, and it turned out amazing really quickly! I thought it was going to be a headache and a nightmare, but ended up being really helpful!"}],"markDefs":[],"style":"normal"},{"_key":"25c1aeeea785","_type":"block","children":[{"_key":"d126cc586ef20","_type":"span","marks":["strong"],"text":"What was it like learning how to use Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4f1ceb776300","_type":"block","children":[{"_key":"c2395839416a0","_type":"span","marks":[],"text":"Ailo is a lot more user-friendly than others. The other ones take a lot more training. You can just jump into Ailo. You never feel like you are getting lost. You don't ever feel like you're so far in the app that you don't know what you're doing."}],"markDefs":[],"style":"normal"},{"_key":"b9b3f1b4b302","_type":"block","children":[{"_key":"d3c7854129620","_type":"span","marks":[],"text":"That's what I find is a lot easier than other apps that I just get lost in every day!"}],"markDefs":[],"style":"normal"},{"_key":"c78956174ad1","_type":"block","children":[{"_key":"565152c0c6a80","_type":"span","marks":[],"text":"It’s a great easy interface to use where I don't feel like I'm lost and not getting off track. Easy buttons, easy interface, easy everything everyday. And that dashboard and notifications (I noticed they added notifications not long ago!) and that helped out, too. So, yeah, it's been awesome for me."}],"markDefs":[],"style":"normal"},{"_key":"8df3f4eb2b95","_type":"block","children":[{"_key":"fa605142d7300","_type":"span","marks":["strong"],"text":"Fave feature released recently?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6e03c562d56b","_type":"block","children":[{"_key":"5e6bf311810d0","_type":"span","marks":[],"text":"We never used to have the ‘plan inspections’ there, and then they added it into Projects. So now you can go into your Projects and then boom , your planned inspections will be there."}],"markDefs":[],"style":"normal"},{"_key":"abd3a4e608ae","_type":"block","children":[{"_key":"de7a0763801c0","_type":"span","marks":[],"text":"I found that 20 times easier! Before that, it wasn’t as easy. But now your planned inspections are in your Project. You don't have to look at what's coming up. It just comes up now every day!"}],"markDefs":[],"style":"normal"},{"_key":"3a43a9f862fd","_type":"testimonial","author":"Nichalas Geck, property manager ","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-de7f9e72cdcff73e410b9b9656c0e1cdd178d5b0-794x794-webp","_type":"reference"}},"quote":[{"_key":"f6520393950d","_type":"block","children":[{"_key":"f49c345eda970","_type":"span","marks":[],"text":"Ailo is a lot more user-friendly than other systems. Easy buttons, easy interface, easy everything everyday. Plus, a great dashboard and notifications. "},{"_key":"7ced976528a0","_type":"span","marks":["ailoRed"],"text":"It's been awesome for me!"}],"markDefs":[],"style":"normal"}]}],"coverImage":{"_type":"image","asset":{"_ref":"image-3889badbc8ac86399c6c71729529b926e53c17d9-3920x2040-png","_type":"reference"}},"date":"2024-07-23","excerpt":"Why a stellar support team is a non-negotiable when it comes to choosing a technology partner.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"9abefc8fc6a4","_ref":"0c885066-288c-467d-8379-6e027f03e880","_type":"relatedItem"},{"_key":"33edd992232a","_ref":"7ef67ce6-4e3d-4b01-8a1d-ca5deb1be416","_type":"relatedItem"},{"_key":"6ed7f7165842","_ref":"04c20db0-bae2-4b19-9ad2-20cc2e4b065d","_type":"relatedItem"}]},"slug":"blog/after-a-bond-dispute-nick-realised-the-value-of-a-true-partnership","title":"After a bond dispute, Nick realised the value of a true partnership","videoUrl":null,"visualType":"image"},{"_createdAt":"2024-07-22T00:35:32Z","_id":"050645e2-5b08-44ee-bfc4-10b141094d3a","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"6f7203c1b629","_type":"block","children":[{"_key":"86b75cd89df30","_type":"span","marks":[],"text":"With an insightful eye for the boom-potential of the northern Gold Coast, Peter Catanzariti founded The Ray White Catanzariti Family Group in 2018 from a single office in Upper Coomera. "}],"markDefs":[],"style":"normal"},{"_key":"fd8a95b7bacd","_type":"block","children":[{"_key":"8a43aa88409b","_type":"span","marks":[],"text":"The business expanded quickly to a further 3 leading Ray White offices in 4 years, with branches popping up in Pimpama, Coomera and Jacobs Well."}],"markDefs":[],"style":"normal"},{"_key":"5b8368215087","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-6c789f5fc42d3791d37fa70d2d647014fe0134bf-1280x720-png","_type":"reference"}},"url":"https://vimeo.com/988160020?share=copy"},{"_key":"90a8db6b302e","_type":"block","children":[{"_key":"57baf6dbcea3","_type":"span","marks":[],"text":"👆Watch how this multi-award winning business leader uses Ailo to grow at breakneck speed."}],"markDefs":[],"style":"normal"},{"_key":"b06fa3e88979","_type":"block","children":[{"_key":"7a1e4890d31d","_type":"span","marks":[],"text":"How Ray White CFG scaled fast — and why Ailo is now part of their DNA"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"478e60fa6d98","_type":"block","children":[{"_key":"4a5e2c374456","_type":"span","marks":[],"text":"TL;DR - Don't have time to watch a video? Here are the highlights of what Peter said:"}],"markDefs":[],"style":"mediumBody_withSpace"},{"_key":"f502c6cc3d83","_type":"block","children":[{"_key":"299dd25aac9b","_type":"span","marks":[],"text":"I wanted to talk about some of the benefits Ailo brings me in my business. As a principal of a large operation, we've grown from 0 to now 1200 properties, and Ailo has now become a big key part of our business."}],"markDefs":[],"style":"normal"},{"_key":"55ed73a76276","_type":"block","children":[{"_key":"38dbb6b6f67d0","_type":"span","marks":[],"text":"It certainly does away with a lot of programs, so there's a lot more efficiency for our property managers."}],"markDefs":[],"style":"normal"},{"_key":"132cf4146ad1","_type":"block","children":[{"_key":"ab8cd63ac6370","_type":"span","marks":[],"text":"I find in property management, it's the small things that can make a big difference to your day. And by doing away with spreadsheets and Trello boards and putting our projects into one space in Ailo, we are able to communicate quicker and easier to our clients, and it's made our lives a lot easier."}],"markDefs":[],"style":"normal"},{"_key":"5a13dee23e3a","_type":"block","children":[{"_key":"002b5bd924100","_type":"span","marks":[],"text":"So as a principal, I love Ailo!"}],"markDefs":[],"style":"normal"},{"_key":"917e874178fb","_type":"block","children":[{"_key":"d26d43f323860","_type":"span","marks":[],"text":"And even as an investor myself, I love the investor app. I love the ease of seeing where my money is at any given stage."}],"markDefs":[],"style":"normal"},{"_key":"23045d103183","_type":"block","children":[{"_key":"a0447f03277d0","_type":"span","marks":[],"text":"I highly recommend Ailo to you!"}],"markDefs":[],"style":"normal"},{"_key":"a55d28201ec4","_type":"block","children":[{"_key":"0c6c9a64e9a6","_type":"span","marks":[],"text":"Cover image sourced from "},{"_key":"55f7b82c558c","_type":"span","marks":["1992439696af"],"text":"Ray White CFG"},{"_key":"0ed6a348f6df","_type":"span","marks":[],"text":" ."}],"markDefs":[{"_key":"1992439696af","_type":"linkV2","blank":true,"externalLink":"https://www.linkedin.com/in/peter-catanzariti-a943015b","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"smallBody_withSpace"},{"_key":"54a52db79616","_type":"testimonial","author":"Peter Catanzariti, CEO of Ray White CFG","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-31a51df70e270782ba1ba92d4ca4b17dec82661f-480x480-jpg","_type":"reference"}},"quote":[{"_key":"99ffced7ac92","_type":"block","children":[{"_key":"f434cb633871","_type":"span","marks":[],"text":"Doing away with spreadsheets and Trello boards and putting our projects into one space in Ailo, we are able to communicate quicker and easier to our clients, and it's made our lives a lot easier!"}],"markDefs":[],"style":"normal"}]}],"coverImage":{"_type":"image","asset":{"_ref":"image-b3ad6c0c72d4e147a0140d6ed9d338c3f0362e9b-662x440-webp","_type":"reference"}},"date":"2024-07-22","excerpt":"Multi-award winning principle Peter Catanzariti explains how downsizing his tech stack supersized his properties under management in QLD.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"3a704cb0de51","_ref":"23ae16cf-a941-4961-aefe-4192a3158bca","_type":"relatedItem"},{"_key":"25b93c807c0e","_ref":"6f81dd4f-b458-4bb0-addf-09d6e4aa8812","_type":"relatedItem"},{"_key":"c18365f36a78","_ref":"fbfd8386-c52c-40e5-b8c0-a89f7d9c334c","_type":"relatedItem"}]},"slug":"blog/from-0-to-1200-properties-in-just-a-few-years","title":"From 0 to 1200 properties in just a few years","videoUrl":null,"visualType":"image"},{"_createdAt":"2024-07-22T01:20:46Z","_id":"23ae16cf-a941-4961-aefe-4192a3158bca","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"2cae99b58301","_type":"block","children":[{"_key":"44b527bd266b0","_type":"span","marks":[],"text":"Monique Ralph is the Systems and Data Managers at a large property management business on Queensland’s Gold Coast."}],"markDefs":[],"style":"normal"},{"_key":"a28474fd546d","_type":"block","children":[{"_key":"fab82ee609660","_type":"span","marks":[],"text":"A few years ago, she’d had enough with managing the jumble of software, apps and plugins required to keep the large property management business running. So, she downsized.. to just 1 🤯"}],"markDefs":[],"style":"normal"},{"_key":"f5845a761ac1","_type":"videoPlayer","background":{"title":"Large Cloud angle bottom","value":"#F7F7F7"},"previewVisual":{"_type":"image","asset":{"_ref":"image-e33fe0f52b00c63519c6a9c6a37c8eff762c0a9b-1280x720-png","_type":"reference"}},"url":"https://vimeo.com/988173121?share=copy"},{"_key":"bd96b67cae75","_type":"block","children":[{"_key":"e9a4ce845c610","_type":"span","marks":[],"text":"What piqued your interest in Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ffcc4e2b9239","_type":"block","children":[{"_key":"d0b9eff5564f0","_type":"span","marks":[],"text":"I first considered moving to Ailo, because of the benefits of not having so many different programs running day-to-day. The opportunity to have everything in the one program is very enticing for a business!"}],"markDefs":[],"style":"normal"},{"_key":"06ef76439be5","_type":"block","children":[{"_key":"8ce91c97baba0","_type":"span","marks":[],"text":"The efficiencies we've found in Ailo are instrumental to our department. We've removed multiple programs (including Monday.com), so we can finally manage our day in one place. Not to mention, not having a huge workload on trust accounting!"}],"markDefs":[],"style":"normal"},{"_key":"0a03d60957ec","_type":"block","children":[{"_key":"e47f870938c00","_type":"span","marks":[],"text":"The team really enjoys using Ailo, because they don't have to log in to multiple different programs with multiple different passwords."}],"markDefs":[],"style":"normal"},{"_key":"53fa5fdd0724","_type":"testimonial","author":"Monique Ralph, Systems and Data Manager","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-a99d108f582b21cd05406e90e59bfa3c28125bd2-794x794-webp","_type":"reference"}},"quote":[{"_key":"40c16bde68bc","_type":"block","children":[{"_key":"e50a382f658c0","_type":"span","marks":[],"text":"With Ailo, the team just logs into the one single program and have access to "},{"_key":"a99946a68904","_type":"span","marks":["ailoRed"],"text":"everything they need"},{"_key":"b4bf712181f5","_type":"span","marks":[],"text":" to do their job.\n"}],"markDefs":[],"style":"normal"}]},{"_key":"7c0f22da3d45","_type":"block","children":[{"_key":"fd8864bc2b060","_type":"span","marks":[],"text":"Plus, our property managers have more control over what they're doing, and more visibility on their portfolio performance."}],"markDefs":[],"style":"normal"},{"_key":"b1ac423830e9","_type":"block","children":[{"_key":"309fa1b900280","_type":"span","marks":[],"text":"They can see themselves progressing as they're managing their properties and then that gives them a bit more enticement to come to work and grow their properties – which also then helps the business grow as well!"}],"markDefs":[],"style":"normal"},{"_key":"0c789efbb3b2","_type":"block","children":[{"_key":"2c25aba36abd0","_type":"span","marks":["strong"],"text":"What do your investors think of Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f91fc2771915","_type":"block","children":[{"_key":"a4926863557d0","_type":"span","marks":[],"text":"There is more visibility for investors. They can see "},{"_key":"8545c99bc442","_type":"span","marks":["em"],"text":"everything"},{"_key":"5fb10067671d","_type":"span","marks":[],"text":" in the app! They can see where their tenants are paid to, access their statements, and they also have the option to pay their bills anyway they want."}],"markDefs":[],"style":"normal"},{"_key":"3b4fc6d3677f","_type":"block","children":[{"_key":"c8b3ec3be59b","_type":"span","marks":[],"text":"How was the change for your tenants?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6d1be1c31d60","_type":"block","children":[{"_key":"038e740569f20","_type":"span","marks":[],"text":"We called all of our tenants before we shifted over to Ailo. We spoke to them about how it's going to benefit them and how it's going to be easier for them. Now we can give them more options to pay their rent – with credit cards, debit cards, etc. These are options that we couldn’t offer them before. For our tenants, they can now pay their rent with a click of a button!"}],"markDefs":[],"style":"normal"},{"_key":"53ac84a48d7f","_type":"block","children":[{"_key":"b1d936e4151f0","_type":"span","marks":[],"text":"And, they have a handy app so they can easily chat to us if there are any issues with maintenance. 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A lot of our investors talk about us. We are well-known for our high service levels. And a lot of investors have loved Ailo, too. It takes a little while to get used to, but once you’re on it, off you go!"}],"markDefs":[],"style":"normal"},{"_key":"63581776b208","_type":"block","children":[{"_key":"5b9d871702f80","_type":"span","marks":[],"text":"We also like to get creative and experiment with out-of-the-box campaigns. We recently did a TV ad, which aired in primetime in our market. We highlighted Ailo as a communication tool. We had a lot of investors enquire in the sales department, which translated to us getting a number of new managements."}],"markDefs":[],"style":"normal"},{"_key":"71c45c13f6e0","_type":"testimonial","author":"Nicholas Chant, a property management team leader in Lake Macquarie, NSW","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-5ddb881435500e56459d4d06a7c1d0c60706b36c-480x480-jpg","_type":"reference"}},"quote":[{"_key":"1227d495c45f","_type":"block","children":[{"_key":"458d4c2def1a","_type":"span","marks":[],"text":"Ailo has definitely been a "},{"_key":"74c92cd31b5d","_type":"span","marks":["ailoRed"],"text":"game-changer "},{"_key":"ba130dc68e08","_type":"span","marks":[],"text":"in the sense of being able to see everything at the touch of screen."}],"markDefs":[],"style":"normal"}]},{"_key":"b1502ce4edf0","_type":"block","children":[{"_key":"b1409f8172340","_type":"span","marks":["strong"],"text":"How do you incorporate Ailo into your new business pitch if it’s important to emphasise the people versus the product?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2c71c5154790","_type":"block","children":[{"_key":"69d31b5c826b0","_type":"span","marks":[],"text":"You’ve got the tools, it’s just about being able to use them! When we’re onsite meeting with a prospective new client, we take out the Ailo app and literally take them through it. A lot of investors love it. "}],"markDefs":[],"style":"normal"},{"_key":"daea5efd95ed","_type":"block","children":[{"_key":"46afe8887a98","_type":"span","marks":[],"text":"I have an edge in the sense that I rent through the agency too, so I can show them both the tenant and the landlord side. "}],"markDefs":[],"style":"normal"},{"_key":"e45cf6955867","_type":"testimonial","author":"Nicholas, a property management team leader in Lake Macquarie, NSW","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-5ddb881435500e56459d4d06a7c1d0c60706b36c-480x480-jpg","_type":"reference"}},"quote":[{"_key":"2232537cd492","_type":"block","children":[{"_key":"6681d55fa652","_type":"span","marks":[],"text":"We’ve found the younger and middle generations have been particularly receptive to the Ailo app because, their investment, it's all available at the touch of the button!"}],"markDefs":[],"style":"normal"}]},{"_key":"62aaebd2e60a","_type":"block","children":[{"_key":"82ed63a2ce970","_type":"span","marks":["strong"],"text":"What would you consider the table steaks of a good marketing plan?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f6bd08d7c85f","_type":"block","children":[{"_key":"22993c8f599d0","_type":"span","marks":[],"text":"I’d say social presence is really important. Being present and interacting with our local community and our followers has been really effective for us. Answer their questions promptly, educate them. We have a marketing expert on the team who helps us manage this."}],"markDefs":[],"style":"normal"},{"_key":"dd1b56117c8b","_type":"block","children":[{"_key":"93996fb89d0c0","_type":"span","marks":[],"text":"We’re currently finding seasonal campaigns are good. So, for example, when you come into winter pieces about mould, and pest control coming into summer. And of course when legislation changes come in, it’s an important opportunity to educate people on what is happening since we are on the forefront of this."}],"markDefs":[],"style":"normal"},{"_key":"8706c8c0dd08","_type":"block","children":[{"_key":"0856db45d5400","_type":"span","marks":[],"text":"In terms of messaging, it’s also important for us to demonstrate that not only can we manage properties effectively, but we can move properties quickly too. And social media really lends itself to this."}],"markDefs":[],"style":"normal"},{"_key":"ee4a005edbe3","_type":"block","children":[{"_key":"721f1fe95cd7","_type":"span","marks":["strong"],"text":"How do you track your progress when it comes to new business?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c0c784af8af4","_type":"block","children":[{"_key":"064940107a2e","_type":"span","marks":[],"text":"I’m a little old school, and I use a whiteboard! "}],"markDefs":[],"style":"normal"},{"_key":"b00a4c028e98","_type":"block","children":[{"_key":"77ead3b90a29","_type":"span","marks":[],"text":"We also use Vault and Ailo has started to really advance in terms of reporting, so we’re looking forward to tracking it exclusively there eventually. For example, in Ailo we can easily see how fast and how slow we are going in certain areas of growth, including tracking new management and if we’ve lost any. But we’ve really only been losing management to sales, which is fantastic. We haven’t truly lost one management yet!"}],"markDefs":[],"style":"normal"},{"_key":"9cfac86e840d","_type":"block","children":[{"_key":"915500805b3f0","_type":"span","marks":["strong"],"text":"What is your best advice for new BDMs starting out?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e27659064cf9","_type":"block","children":[{"_key":"206ab4fddb570","_type":"span","marks":[],"text":"The most important and effective thing you can do in business development is to just be yourself."}],"markDefs":[],"style":"normal"},{"_key":"0c3658431aaa","_type":"block","children":[{"_key":"bdf33a53571f0","_type":"span","marks":[],"text":"When you’re meeting people, you have to be you. A lot of people go in and try to be something you're not. If you can connect with them on a personal level, you can make them feel like they are on the journey with you and that’s important."}],"markDefs":[],"style":"normal"},{"_key":"3fef61d60820","_type":"block","children":[{"_key":"4063de7288ee0","_type":"span","marks":[],"text":"Oh, and also another piece of advice: Don’t promise something you can’t deliver. Honesty will always get you what you want in the end."}],"markDefs":[],"style":"normal"},{"_key":"9aa9c6bc052e","_type":"block","children":[{"_key":"6996201abd160","_type":"span","marks":[],"text":"You will always have an owner who thinks they have the Taj Mahal of investments or their house is worth more. We’re not here to sugar coat things. We are here to manage their investments and build their portfolio of wealth."}],"markDefs":[],"style":"normal"},{"_key":"cb606d67151a","_type":"block","children":[{"_key":"b7a611f711640","_type":"span","marks":[],"text":"In saying that, don’t kill dream. If they want $800 a week but you think it’s worth $750, then you approach it more as ‘happy to try it your way but ultimately the market will tell us in a week’s time whether we are in the right place or not’."}],"markDefs":[],"style":"normal"},{"_key":"d61d226946cd","_type":"block","children":[{"_key":"a99ba3e7bdef","_type":"span","marks":["strong"],"text":"Should they consider a TV ad?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"eb8f0d08c957","_type":"block","children":[{"_key":"f0bdcaeac845","_type":"span","marks":[],"text":"I think if we re-did it, we would include more snippets of who we are as an agency. It’s hard, because you don’t have a lot of time on TV to get things across. In my experience, people relate to people, versus just information about a product or service."}],"markDefs":[],"style":"normal"},{"_key":"3c3e3a7c7b64","_type":"block","children":[{"_key":"e58f24f7786c","_type":"span","marks":[],"text":"So I would talk more about what our customers experience. Compared to what the market is used to here, we communicate well and we’re very prompt. We work hard to understand our clients’ needs, what they do and don’t want to do with their property, and their expectations on what they want to achieve."}],"markDefs":[],"style":"normal"},{"_key":"5c09e4f4b08b","_type":"block","children":[{"_key":"e5fa712b8f28","_type":"span","marks":[],"text":"I definitely think TV is worth it, but it has to be done right."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-5ddb881435500e56459d4d06a7c1d0c60706b36c-480x480-jpg","_type":"reference"}},"date":"2024-06-14","excerpt":"From a primetime TV commercial to a whiteboard full of new business leads, one team lead gave us a glimpse into his growth strategy.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"334ff3652d9f","_ref":"e38bcfe7-0c06-4934-9f7b-15e96d70f3ce","_type":"relatedItem"},{"_key":"1eba91bce645","_ref":"7984a28a-7201-4c92-b61b-3551e0cea820","_type":"relatedItem"},{"_key":"38bb1e7dfea1","_ref":"bbd381a8-7733-4f2e-9e60-1f02ec957f35","_type":"relatedItem"}]},"slug":"blog/tv-ads-give-you-a-boost-but-word-of-mouth-is-key-to-consistent-growth","title":"TV ads give you a boost, but word of mouth is key to consistent growth ","videoUrl":null,"visualType":"image"},{"_createdAt":"2024-06-06T01:49:15Z","_id":"4fbd6cd9-89a9-4c3a-bbc0-9792d00d7b19","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"9be1eab306a4","_type":"block","children":[{"_key":"d20fcc4c431c0","_type":"span","marks":[],"text":"Looking to add a pep in your step? 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We're really loving Ailo’s My Actions at the moment!"}],"markDefs":[],"style":"normal"},{"_key":"2a225cc1c145","_type":"block","children":[{"_key":"e784052208f20","_type":"span","marks":[],"text":"Tamara, our receptionist, helps out a lot with the admin side of things for the girls, so being able to use those actions and assign them to people is great! And it's a great way for Liz (Business Manager) to track things as well."}],"markDefs":[],"style":"normal"},{"_key":"7f4b8b70f183","_type":"testimonial","author":"Felicity App, Business Development Manager at Ray White Goulburn (NSW)","image":{"_type":"image","asset":{"_ref":"image-336a5f96d42e1767555cb9c4cd9f1d6f7b4740d2-770x483-png","_type":"reference"}},"quote":[{"_key":"f6c04e4abb57","_type":"block","children":[{"_key":"f1cfd88bf7f5","_type":"span","marks":[],"text":"I just see a lot more calmness in the office now, and everyone gets along a lot better when everyone's calm and confident."}],"markDefs":[],"style":"normal"}]},{"_key":"2b023e9501b2","_type":"block","children":[{"_key":"46ea0084b5240","_type":"span","marks":[],"text":" I think Ailo really helped us - we've always been a great team, and we've had a few staff changes, but we're in a really great place at the moment. I think we work better as a team having Ailo in place because before we used to use pen and paper, with emails back and forth - trying to find notes in a legacy system. Ailo is just a lot better when we need to bounce off each other!"}],"markDefs":[],"style":"normal"},{"_key":"8fb6d829616f","_type":"block","children":[{"_key":"10a851c20ab20","_type":"span","marks":[],"text":"I think if you spoke to any of the girls, they'd all say that they're happy now that we made the change."}],"markDefs":[],"style":"normal"},{"_key":"16a4e9ef71a1","_type":"block","children":[{"_key":"9aa3a5da957e0","_type":"span","marks":["strong"],"text":"How has Ailo strengthened your sales pitch?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5a4e3173fb26","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-e3a8444fbc1b8e8c3be12385922428acaa169369-1080x1080-png","_type":"reference"}},"url":"https://vimeo.com/954208035?share=copy"},{"_key":"be7783fcf92a","_type":"block","children":[{"_key":"e06aa94224710","_type":"span","marks":[],"text":"[when talking to prospective investors], I always talk about the transparency that we offer - Ailo is so open, there’s nothing that you can't see. I can’t lie to you about where your tenant has paid up to. You can see that yourself, so there's no sugar coating it."}],"markDefs":[],"style":"normal"},{"_key":"b14037148b54","_type":"block","children":[{"_key":"2f060dd272000","_type":"span","marks":[],"text":"I always spruik the fact that [as an investor], you've got the option to pay those bills and you're seeing when those bills are coming in and going out, so nothing can be tucked under the rug - it's all there for them to see."}],"markDefs":[],"style":"normal"},{"_key":"068653b93942","_type":"block","children":[{"_key":"8a5939ad122a0","_type":"span","marks":[],"text":"I also talk about the benefits of Ailo Chat a lot. We've really embraced that feature a lot more in the last few months and we’re trying to make sure a lot of our communication goes through Chat to ensure everything is stored there on Ailo. People are loving that as well."}],"markDefs":[],"style":"normal"},{"_key":"1ab72f3a37d0","_type":"block","children":[{"_key":"db30c31baecc0","_type":"span","marks":["strong"],"text":"How has Ailo changed the way you hire?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b0377f974b81","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-1454273f1c088c7ec1455457349ddbcef4618116-1080x1080-png","_type":"reference"}},"url":"https://vimeo.com/954208613?share=copy"},{"_key":"32608b411388","_type":"block","children":[{"_key":"fafd9c0b0a8f0","_type":"span","marks":[],"text":"[The talent pool is a lot wider now], as Ailo opens roles up a lot more to lesser skill sets. Ailo is just a lot easier to learn."}],"markDefs":[],"style":"normal"},{"_key":"de1cab4dc332","_type":"block","children":[{"_key":"998ea7453d3f0","_type":"span","marks":[],"text":"There are also great [Ailo} training programs online with all the videos and information in the Help Center."}],"markDefs":[],"style":"normal"},{"_key":"dca17ae3982c","_type":"block","children":[{"_key":"c5ddbb41f0440","_type":"span","marks":[],"text":"Tamara, our receptionist has been with us for a few months now. She used to be in property management 10 years ago (in strata management). She has come the legacy systems, and [when she saw Ailo], she was like ‘wow, this is a a game changer’.. from when she used to be in the industry."}],"markDefs":[],"style":"normal"},{"_key":"82f00126ec5e","_type":"testimonial","author":"Felicity App,  Business Development Manager at Ray White Goulburn (NSW)","background":{"title":"Cloud","value":"#F7F7F7"},"quote":[{"_key":"42eba876c1dd","_type":"block","children":[{"_key":"238329fe5084","_type":"span","marks":[],"text":"I definitely think it's easier for someone new coming into the industry now [with Ailo]. If I was starting out now, compared to what I knew six years ago, I would have been more excited coming into this system!"}],"markDefs":[],"style":"normal"}]},{"_key":"836b1eac0500","_type":"block","children":[{"_key":"adc3f519aad80","_type":"span","marks":["strong"],"text":"How has Ailo helped you to deliver a better service to your investors?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"8bdea769f4cd","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-622ad72c9e27a9862efb2ed57852ce3a7a1fd671-1080x1080-png","_type":"reference"}},"url":"https://vimeo.com/954209442?share=copy"},{"_key":"029323983444","_type":"block","children":[{"_key":"2644f0d73f350","_type":"span","marks":[],"text":"[For investors], we only used to do mid-month payments and end of month. Now we’ve we've got landlords that are on daily [payments], so as soon as their money hits, it's out again."}],"markDefs":[],"style":"normal"},{"_key":"354a2ae9098f","_type":"block","children":[{"_key":"004c19da5ae70","_type":"span","marks":[],"text":"With Ailo, they're also able to log on and see all of their important information a lot easier, they can see when their tenants pay to what's happening with bills."}],"markDefs":[],"style":"normal"},{"_key":"1e6798c215c3","_type":"block","children":[{"_key":"dd1785710f720","_type":"span","marks":[],"text":"A lot of investors also love using their credit cards to earn flyer [rewards] points and things like that!"}],"markDefs":[],"style":"normal"},{"_key":"767f7ee9bc13","_type":"block","children":[{"_key":"36a5b442849f0","_type":"span","marks":["strong"],"text":"How has Ailo made your day-today easier?"}],"markDefs":[],"style":"normal"},{"_key":"a09d53a3b414","_type":"block","children":[{"_key":"a98d01e760600","_type":"span","marks":[],"text":"I’m just not going between screens anymore. I aways work off a dual screen and I used to be bouncing between Gmail and other systems. Now both screens just have Ailo, with Chat always open."}],"markDefs":[],"style":"normal"},{"_key":"c68e8399e098","_type":"block","children":[{"_key":"315454f8aa8d0","_type":"span","marks":[],"text":"Ailo is also great for other team members when you're off and they’re trying to find something. All the information you need is in Ailo and Chat, its in the one place now, so they don't have to jump onto your emails to try to find something."}],"markDefs":[],"style":"normal"},{"_key":"adcaddf78334","_type":"testimonial","author":"Felicity App,  Business Development Manager at Ray White Goulburn (NSW)","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-336a5f96d42e1767555cb9c4cd9f1d6f7b4740d2-770x483-png","_type":"reference"}},"quote":[{"_key":"2f0994aa5147","_type":"block","children":[{"_key":"94a056e6a097","_type":"span","marks":[],"text":""}],"markDefs":[],"style":"normal"},{"_key":"dfa3f8924158","_type":"block","children":[{"_key":"f7fbd9a0db44","_type":"span","marks":[],"text":"Our business manager, Liz, absolutely loves Ailo too because she can see what's going on. If she gets a phone call, she can go in and say, “I can see you guys have talked about this, and this has been done.”"}],"markDefs":[],"style":"normal"}]},{"_key":"bbf7d6eda494","_type":"block","children":[{"_key":"e7b381696eed0","_type":"span","marks":[],"text":"We used to always be logging on to each other's emails and trying to find stuff."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-fa75ed2b4e500b3d00a1166a329576ac5a3990f5-818x520-png","_type":"reference"}},"date":"2024-06-06","excerpt":"Ailo has not only transformed Felicity's day-to-day, but the confidence of her team too!","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"d167c16f0290","_ref":"0a363fb8-c2cc-4a89-abf5-97bfd977ea3d","_type":"relatedItem"},{"_key":"d1bb0e94e494","_ref":"9e069554-dc40-4b22-bb83-6b9fcb7401c7","_type":"relatedItem"},{"_key":"5af08db669bc","_ref":"e38bcfe7-0c06-4934-9f7b-15e96d70f3ce","_type":"relatedItem"}]},"slug":"blog/boosting-team-confidence-and-creating-the-ultimate-dream-team","title":"Boosting confidence and creating the ultimate dream team ","videoUrl":null,"visualType":"image"},{"_createdAt":"2024-05-29T04:02:02Z","_id":"fc595ee5-2b6a-43a2-9c42-9accfc449977","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"f872876e1607","_type":"block","children":[{"_key":"e6ccc341cc600","_type":"span","marks":[],"text":"Clara runs the business development and property management departments of an award-winning real estate business in Ashgrove, a leafy Brisbane suburb known for its historic Queenslander homes and abundance of parks and young families."}],"markDefs":[],"style":"normal"},{"_key":"1ae6e537a7dd","_type":"block","children":[{"_key":"76ad4a6f90140","_type":"span","marks":[],"text":"Wearing many hats (as all property managers do!), she oversees a growing team of property managers and in the past few years on Ailo has truly become a Projects"},{"_key":"76ad4a6f90141","_type":"span","marks":["em"],"text":" super-user. "}],"markDefs":[],"style":"normal"},{"_key":"b7c444039afb","_type":"block","children":[{"_key":"1b0df511d648","_type":"span","marks":[],"text":"So, we sat down with Clara to hear how she uses Projects to manage and motivate high-performing teams."}],"markDefs":[],"style":"normal"},{"_key":"43d8888203ef","_type":"videoPlayer","background":{"title":"Large Pink angle bottom","value":"#FDEDF1"},"previewVisual":{"_type":"image","asset":{"_ref":"image-c6da60ef52c8611093ca2cf1f379a9aed91fa697-1280x720-jpg","_type":"reference"}},"url":"https://vimeo.com/951078845?share=copy"},{"_key":"4a5631f59dab","_type":"block","children":[{"_key":"aa15e70dee87","_type":"span","marks":["strong"],"text":"1. Start your day in Chat, then head over to My Actions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"20d360d58378","_type":"block","children":[{"_key":"84559df8a663","_type":"span","marks":[],"text":"The first thing we do in the morning is check all of our chats before heading into our My Actions to see what needs to be done for the day and work through their actions. This could be a follow-up call, an inspection, sending a work order, etc. It’s essentially like a checklist for everything you're doing in your day for that one task. And, Chat links in with your Projects, so you'll have new projects from your chats in the morning, too."}],"markDefs":[],"style":"normal"},{"_key":"718d5f978814","_type":"block","children":[{"_key":"a9e95a9f3cda","_type":"span","marks":[],"text":"It’s a really big transition from using emails and your calendar to run your entire life as a property manager to now, where you can manage your entire day in one place. When you first get onboard Ailo, you have to remind the team to stop relying on using emails for reminders and living by their calendar anymore! You just go into Ailo and everything is in the one spot, and you can see what everyone else is doing as well."}],"markDefs":[],"style":"normal"},{"_key":"39ef5141056e","_type":"block","children":[{"_key":"2b18fdd440260","_type":"span","marks":["strong"],"text":"2. Use the unique KPIs in Projects to incentivise and support your team"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"1f815db808b7","_type":"videoPlayer","background":{"title":"Large Cloud angle bottom","value":"#F7F7F7"},"previewVisual":{"_type":"image","asset":{"_ref":"image-846dc69b6345ab08f6c56ae9a1bc2967bb3dbf57-454x318-png","_type":"reference"}},"url":"https://vimeo.com/951370591?share=copy"},{"_key":"911a9d890f90","_type":"block","children":[{"_key":"850097af4eb9","_type":"span","marks":[],"text":"Within our business, we have quarterly planning days where the entire team gets together and reviews our goals for the next three months. Each team member will self-set what their learning goal and workload goal is – and the work goals are all linked back to KPIs from their Projects and actions in Ailo."}],"markDefs":[],"style":"normal"},{"_key":"3d05cc29a361","_type":"block","children":[{"_key":"008a9788733a0","_type":"span","marks":[],"text":"For example, we manage a lot of properties that are over 100 years old; they're all Queenslanders that come with a lot of maintenance."}],"markDefs":[],"style":"normal"},{"_key":"d6369f8d5172","_type":"block","children":[{"_key":"9f02ab56d1640","_type":"span","marks":[],"text":"One of our property managers last quarter recognised that the most stressful part of her day was maintenance, and coming in and seeing how many open Projects she had for maintenance."}],"markDefs":[],"style":"normal"},{"_key":"7c84065e839e","_type":"block","children":[{"_key":"9b82bd791c970","_type":"span","marks":[],"text":"Her goal for the next quarter was to bring down her open maintenance Projects by the end of the quarter. And she put in place a goal to have a certain number of actions completed every day in order to achieve her goal. So she was tracking it every day, saying, “I've only got to close this! I've only got to do this much, and then I'm done!”"}],"markDefs":[],"style":"normal"},{"_key":"1d17afad8982","_type":"block","children":[{"_key":"7a27251249cc0","_type":"span","marks":[],"text":"And, she did it! She actually hit it early, too."}],"markDefs":[],"style":"normal"},{"_key":"4a890b8d3f80","_type":"block","children":[{"_key":"d35f9bb89fa80","_type":"span","marks":["strong"],"text":"3. Keep an eye on Chat response rates, a leading indicator of burnout"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"542bbf1a7c21","_type":"block","children":[{"_key":"9bafe1cb45f10","_type":"span","marks":[],"text":"With Projects, you can really easily see when someone is not doing the work. Their actions list will start to build up and their unread chats will go up and response rates will go down. In most cases, it's not due to a lack of work ethic on the staff member. It's just, property management sometimes does get a little bit overwhelming."}],"markDefs":[],"style":"normal"},{"_key":"7daaa3f88c88","_type":"block","children":[{"_key":"86c98cd3de6f0","_type":"span","marks":[],"text":"Sometimes you have more reserved team members who aren’t as outward about saying, “Hey, I don't have time for that this week. Can we push this to next week? Or, I need some help.”"}],"markDefs":[],"style":"normal"},{"_key":"04c2da10e243","_type":"testimonial","author":"Clara Hipkiss, Head of Investor Services","image":{"_type":"image","asset":{"_ref":"image-b66b6310e9b13cf955209f759298d6dff618d6eb-635x664-png","_type":"reference"}},"quote":[{"_key":"241db9d7ea69","_type":"block","children":[{"_key":"de8cffdbc3f2","_type":"span","marks":[],"text":"You can see when someone is struggling within their Project actions, and you'll definitely see it in their Chats. So if that starts building up, you know pretty soon they'll start coming into work stressed."}],"markDefs":[],"style":"normal"}]},{"_key":"2e7c139df203","_type":"block","children":[{"_key":"7a7fd2b21bac0","_type":"span","marks":[],"text":"In this case, I make sure I address it in my weekly one-on-one with that team member to dig into what’s stressing them out and help them come up with a game plan. Typically, we just need to assign a couple of tasks and split some work up between the teams so that everyone's smooth sailing."}],"markDefs":[],"style":"normal"},{"_key":"1769715d2216","_type":"block","children":[{"_key":"b46c047b07a90","_type":"span","marks":["strong"],"text":"4. Don’t let the sun set on un-responded Chats"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f4c6142ce522","_type":"block","children":[{"_key":"90cb758d781e0","_type":"span","marks":[],"text":"The worst part of the job – and what makes the job stressful – is if people are following you up. So if you have chats that are unattended at the end of the day, you can pretty much guarantee you'll come in the morning and you'll have a follow up."}],"markDefs":[],"style":"normal"},{"_key":"f23695653438","_type":"block","children":[{"_key":"adcdb854ed290","_type":"span","marks":[],"text":"So, we have a blanket rule: At the end of the day, zero chats, zero emails, zero non-returned calls."}],"markDefs":[],"style":"normal"},{"_key":"6a2396de4997","_type":"block","children":[{"_key":"7565f40a69be0","_type":"span","marks":[],"text":"I'm really big on coming into work in the morning, and it being a fresh day for you without something from yesterday lingering over in your brain."}],"markDefs":[],"style":"normal"},{"_key":"87982d688a5e","_type":"block","children":[{"_key":"58be26126b460","_type":"span","marks":[],"text":"If you don’t have the answer, that’s okay. Just acknowledge that you've received their correspondence and let them know that it's going to take you 24 hours to come back to them because you need to find out more information or you need to work with the team on something."}],"markDefs":[],"style":"normal"},{"_key":"1824c910ce98","_type":"block","children":[{"_key":"57f8a42b63030","_type":"span","marks":["strong"],"text":"5. Link all your Chats to Projects"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3b0114276929","_type":"imageBlock","visual":{"_type":"image","asset":{"_ref":"image-5cbef54b63712e78628bcbd98fe61e87882650e0-1702x502-png","_type":"reference"}}},{"_key":"ea803b2118f0","_type":"block","children":[{"_key":"5d7daa418229","_type":"span","marks":[],"text":"More often than not, your chats will automatically link back to open Projects, like your new leases or maintenance requests. But if not, link them yourself!"}],"markDefs":[],"style":"normal"},{"_key":"f514eabeb16f","_type":"block","children":[{"_key":"c6374e3eea450","_type":"span","marks":[],"text":"People aren't chatting to you just to see how your day is; if people are reaching out to you on property management, they want something from you! So reply and let them know you’re on it, and then close it off – because it's not going to be lost and you're not going to forget about it, because you have a Project and reminders tied to your actions."}],"markDefs":[],"style":"normal"},{"_key":"72a29bba66e6","_type":"block","children":[{"_key":"02c51d2aa0120","_type":"span","marks":["strong"],"text":"6. Customise every Project and Message Template you have!"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"67a04e54ed99","_type":"block","children":[{"_key":"25224edfc4c70","_type":"span","marks":[],"text":"The default Ailo Projects provide a solid foundation for any property manager to go in and do their daily work. But every business is unique and you have different processes. So it's worthwhile just going through and making sure all your projects and message templates suit your business."}],"markDefs":[],"style":"normal"},{"_key":"6aa5a7a06c67","_type":"block","children":[{"_key":"6b73697b4f370","_type":"span","marks":[],"text":"For example, there were certain things that we thought could be done as an additional step to improve the customer experience. So, we added extra actions like follow-up calls and customer message templates."}],"markDefs":[],"style":"normal"},{"_key":"c098fd75d20c","_type":"testimonial","author":"Clara Hipkiss, Head of Investor Services","image":{"_type":"image","asset":{"_ref":"image-b66b6310e9b13cf955209f759298d6dff618d6eb-635x664-png","_type":"reference"}},"quote":[{"_key":"2c3eaef6909f","_type":"block","children":[{"_key":"65a22f693b35","_type":"span","marks":[],"text":"For a long time, we didn't bother to do it but we've now taken the time to create our own custom templates; it just makes everything really seamless. "}],"markDefs":[],"style":"normal"}]},{"_key":"db7111eb85b1","_type":"block","children":[{"_key":"e09315688125","_type":"span","marks":[],"text":"And you know that every staff member is doing the same quality of work, because it's all laid out for them."}],"markDefs":[],"style":"normal"},{"_key":"dc506e84a556","_type":"block","children":[{"_key":"1780fe435b0c0","_type":"span","marks":["strong"],"text":"7. Take advantage of descriptions in Project actions"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"805907b9097f","_type":"block","children":[{"_key":"556e6274ab1a","_type":"span","marks":[],"text":"As a team lead, use the description field to add your expectations on every step of each Project. Then, no matter who is doing a project when everyone can see your expectations."}],"markDefs":[],"style":"normal"},{"_key":"84ba8dbc737f","_type":"block","children":[{"_key":"e3a663d275080","_type":"span","marks":[],"text":"For example, we have a customised message that goes out to the investor to request any additional documents, which is particularly useful when we’ve done a handover from a previous agency. We might be missing a water compliance certificate or rates. Then we have an action to let our principal know about the new client, so they can make a welcome call. In the description, we’ve literally written ‘Get up from your desk, and look for the principal to make sure he sees your email!’"}],"markDefs":[],"style":"normal"},{"_key":"137b3665c1fb","_type":"block","children":[{"_key":"b11efa9d33ac0","_type":"span","marks":[],"text":"The description is for all those intricate things that the team needs to know, especially if they’re new and don't know the ins and outs of the business."}],"markDefs":[],"style":"normal"},{"_key":"344b32cb47ba","_type":"block","children":[{"_key":"eded406c7eef","_type":"span","marks":["strong"],"text":"8. If a team member is sick, don’t stress. Toggle your My Actions view to their profile to reassign actions and adjust due dates"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6381fcc91bcc","_type":"videoPlayer","background":{"title":"Large Cloud angle bottom","value":"#F7F7F7"},"previewVisual":{"_type":"image","asset":{"_ref":"image-477e0c1a18520540770bc00fa63f81fdcae28e8d-448x352-png","_type":"reference"}},"url":"https://vimeo.com/951370386?share=copy"},{"_key":"4231a2797a2a","_type":"block","children":[{"_key":"4dbfb3056221","_type":"span","marks":[],"text":"My Actions provides full transparency over what everyone's doing and what stage of the project and the task that they're doing is at. It makes it really easy if someone is unwell or someone's on annual leave."}],"markDefs":[],"style":"normal"},{"_key":"42cabb5a5c24","_type":"block","children":[{"_key":"c2246a887be7","_type":"span","marks":[],"text":"Just change your My Actions tab to be that staff member, and see what they had on their to-do list that day. Last week I had a team member sick, so I jumped into her actions and changed the due date of ones that I knew could wait until the next week. And for the urgent or important actions, I reassigned them to other team members and those actions just popped-up in the new owners’ screen. So, it's just easy."}],"markDefs":[],"style":"normal"},{"_key":"e0da724fab07","_type":"block","children":[{"_key":"a778ea27e173","_type":"span","marks":[],"text":"This level of control facilitates depth in the business, which wasn't a thing in property management until Ailo. Before, when you had staff unwell and not come to work, or if you had a high turnover business where you lose information once someone leaves – it was a real risk. This doesn't happen anymore."}],"markDefs":[],"style":"normal"},{"_key":"9ef0b56ab4bc","_type":"testimonial","author":"Clara Hipkiss, Head of Investor Services","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-b66b6310e9b13cf955209f759298d6dff618d6eb-635x664-png","_type":"reference"}},"quote":[{"_key":"1a8e585b5ee9","_type":"block","children":[{"_key":"b0bc2a6b29d1","_type":"span","marks":[],"text":"You can have a bum on a seat that walks out the door one day or maybe they’re just unwell, but with Projects someone else can just sit in that seat and know exactly what needs to be done that day. "}],"markDefs":[],"style":"normal"}]},{"_key":"fad664228ee9","_type":"block","children":[{"_key":"95a58ca80a11","_type":"span","marks":[],"text":"There's no loss of information, because it’s not only retained in property managers’ brains."}],"markDefs":[],"style":"normal"},{"_key":"2aa9f6f8c505","_type":"block","children":[{"_key":"56c9faa52fcd","_type":"span","marks":[],"text":"This level of transparency gives us the capacity to support each other. Which means our clients are happy, because stuff is not getting missed."}],"markDefs":[],"style":"normal"},{"_key":"7d096b3656d7","_type":"block","children":[{"_key":"57d389cd70c5","_type":"span","marks":[],"text":"But the real benefit of it is you don't have a staff member at home that's unwell on their emails and on their phone, which is such a major issue with property management. We’re all control freaks! Property managers don't want to let go."}],"markDefs":[],"style":"normal"},{"_key":"26be6bf1f0e5","_type":"block","children":[{"_key":"4a57f7917613","_type":"span","marks":[],"text":"So, it just provides reassurance also for that team member that everything they needed to do, someone's going to see it. It's not going to be forgotten. They're not going to let their clients down. They're not going to upset anyone by missing something. And they can focus on getting better."}],"markDefs":[],"style":"normal"},{"_key":"72652ae7ff84","_type":"block","children":[{"_key":"a6eb7ac618f0","_type":"span","marks":["strong"],"text":"9. Give prospective clients a peak behind the curtain at Projects"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a4a606f0eeb9","_type":"videoPlayer","background":{"title":"Large Cloud angle top","value":"#F7F7F7"},"previewVisual":{"_type":"image","asset":{"_ref":"image-24b06106fdfd439adbcc8ecc4eae3f045b6d36f9-446x280-png","_type":"reference"}},"url":"https://vimeo.com/951370618?share=copy"},{"_key":"97bbad4cb660","_type":"block","children":[{"_key":"63a6fc3fea0f","_type":"span","marks":[],"text":"I like to get the app up and show them what we work with! I'll start messaging the team and the chat, and hopefully within seconds someone replies (and usually they do!). So we look pretty onto it when they reply straight away. It just gives them a direct insight into what their experience will be."}],"markDefs":[],"style":"normal"},{"_key":"6efa4c8c2df2","_type":"block","children":[{"_key":"31fd3d07793f","_type":"span","marks":[],"text":"You're not going to be calling a receptionist who's going to put you on hold for five minutes while they chase down a property manager only to be put through to a voicemail. You can just flick us a message on your phone."}],"markDefs":[],"style":"normal"},{"_key":"d49358b79f79","_type":"block","children":[{"_key":"d454a30c08db","_type":"span","marks":[],"text":"In our area, we have a lot of investors who have moved overseas for a period of time and lease out their family homes. They have a really personal connection to the home, so being able to access almost everything they need 24/7 provides them a lot of comfort."}],"markDefs":[],"style":"normal"},{"_key":"5c11337716fd","_type":"block","children":[{"_key":"e0ffe950d618","_type":"span","marks":[],"text":"They can see the rent has been paid. They can see that maintenance projects have been done, because they can see the bills have been paid. They know how much money is sitting in their digital wallet, and they can have that whenever they want it. They love it."}],"markDefs":[],"style":"normal"},{"_key":"f983a8ea8d99","_type":"block","children":[{"_key":"f787f9bff050","_type":"span","marks":[],"text":"They say, “You do everything and you'll send me something at the end of the year, which gives me all of my expenses and my income and I don't have to do a thing? 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One of the ways we will achieve this is by tackling one of the white whales of the industry: a property manager’s hectic, never-ending, crazy-busy daily task list."}],"markDefs":[{"_key":"a2213cea0277","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"1003ee32-8ce8-4eab-a81a-925d26ab846c","_type":"reference"}}],"style":"normal"},{"_key":"7d1cef04c697","_type":"block","children":[{"_key":"0ad4e9e74c9d0","_type":"span","marks":[],"text":"So we decided to rebuild, from the ground up, key property management workflows to make them simpler, more capable, and cohesive for you."}],"markDefs":[],"style":"normal"},{"_key":"a043e8e98fb4","_type":"block","children":[{"_key":"afe8ed8a22010","_type":"span","marks":[],"text":"One of the most fundamental property management workflows, inspections was high on our hit list. So, we built the entire, intricate inspections workflow into Projects and the Ailo for Property Managers mobile app."}],"markDefs":[],"style":"normal"},{"_key":"4b4757bd4818","_type":"block","children":[{"_key":"7662c6600e300","_type":"span","marks":[],"text":"The workflow was simple to learn and follow, and cohesive. But we also knew that to really free up time for everyone – and to help you deliver a flawless first impression with new tenants – we had to expand the workflow’s capability even further. "},{"_key":"ef8a494492ff","_type":"span","marks":["strong"],"text":"We had to go paperless and beyond."}],"markDefs":[],"style":"normal"},{"_key":"4ea5422383fa","_type":"horizontalSlider","background":{"title":"Cloud","value":"#F7F7F7"},"slides":[{"_key":"ea10a55aadd3","_type":"testimonial","author":"Christina K, a property manager in Lake Macquarie, NSW","image":{"_type":"image","asset":{"_ref":"image-d5cd088f5470f545f56ad48d27c582cc6bd04c78-552x552-webp","_type":"reference"}},"quote":[{"_key":"83dcdcdcca4b","_type":"block","children":[{"_key":"a295e57118750","_type":"span","marks":[],"text":"The paperless inspections has been amazing for us so far!! We love it :)"}],"markDefs":[],"style":"normal"}]},{"_key":"f8fa02feb079","_type":"testimonial","author":"Catherine W, a property manager on the NSW Central Coast","image":{"_type":"image","asset":{"_ref":"image-16766cdc3cef2cc65288bcd9b3cc4bda371e3c2c-920x601-png","_type":"reference"}},"quote":[{"_key":"69b8d1ab5bb7","_type":"block","children":[{"_key":"d2b268c412ec0","_type":"span","marks":[],"text":"I love how it shows whether the report is still with the team or if it’s been returned; it’s just one less thing we have to chase. We’re not having to call the tenant and say, you haven’t returned your report yet. Ailo is taking care of it."}],"markDefs":[],"style":"normal"}]},{"_key":"26209a444524","_type":"testimonial","author":"Alyce W, a property manager from Pittsworth, QLD","image":{"_type":"image","asset":{"_ref":"image-144ecf0090ec7dc875acc6c765d5d8faeff3dacb-794x794-webp","_type":"reference"}},"quote":[{"_key":"b1ea7717a06e","_type":"block","children":[{"_key":"eb7a0048de750","_type":"span","marks":[],"text":"Amazing, a game changer. This will free up time and make life easier."}],"markDefs":[],"style":"normal"}]},{"_key":"49b579eb79f3","_type":"testimonial","author":"Nikita S, a portfolio manager in Logan, QLD","image":{"_type":"image","asset":{"_ref":"image-c384f3a5c2922be1736eaf68436f47987d4654a8-794x794-webp","_type":"reference"}},"quote":[{"_key":"bd07c4e3a1b0","_type":"block","children":[{"_key":"2ff4b8e95dd50","_type":"span","marks":[],"text":"The new electronic Ailo entry report function is working great!"}],"markDefs":[],"style":"normal"}]}]},{"_key":"ceb9f0cacae5","_type":"block","children":[{"_key":"4e39c4ee51f20","_type":"span","marks":[],"text":"Tell your renters to put their pens (and 100+ page reports) down! "}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"096662eeb6bf","_type":"block","children":[{"_key":"16ff9be2d999","_type":"span","marks":[],"text":"With you, they just need their phone. Check out the new seamless inspection experience you can offer your renters in the video above. "}],"markDefs":[],"style":"normal"},{"_key":"15b7e7ad9f8d","_type":"block","children":[{"_key":"6cd41892d2bf","_type":"span","marks":[],"text":"It’s simple, capable, and cohesive for renters, and we made sure it stays super simple for you too."}],"markDefs":[],"style":"normal"},{"_key":"79fc2797e244","_type":"block","children":[{"_key":"4558943997560","_type":"span","marks":[],"text":"✅  Electronic signing"}],"markDefs":[],"style":"normal"},{"_key":"28e722c09463","_type":"block","children":[{"_key":"9c9588966e290","_type":"span","marks":[],"text":"✅  Automated notifications"}],"markDefs":[],"style":"normal"},{"_key":"f817862da78e","_type":"block","children":[{"_key":"7593931b54240","_type":"span","marks":[],"text":"✅  Automated reminders"}],"markDefs":[],"style":"normal"},{"_key":"ef223b47fd42","_type":"block","children":[{"_key":"4484de5cdbc40","_type":"span","marks":[],"text":"✅  Time-stamping renter photos"}],"markDefs":[],"style":"normal"},{"_key":"466fdf2b6290","_type":"block","children":[{"_key":"80174fe4ddad0","_type":"span","marks":[],"text":"✅  Signature tracking and more!"}],"markDefs":[],"style":"normal"},{"_key":"9cfdb4aada04","_type":"block","children":[{"_key":"d0942f5bffff0","_type":"span","marks":[],"text":"\nRenters who tried the new paperless experience told us they particularly loved the focus placed on collaboration. Because, why have one person do an inspection, when you can have two, or three, or even more! Everything is faster and easier when it's done collaboratively."}],"markDefs":[],"style":"normal"},{"_key":"d7103d83efd0","_type":"block","children":[{"_key":"4a0e9c212a9b0","_type":"span","marks":["strong"],"text":"95% of renters gave us a big thumbs up in the pilot! Check it out 👇"}],"markDefs":[],"style":"normal"},{"_key":"4b6f7146164f","_type":"videoPlayer","background":{"title":"Large Cloud angle bottom","value":"#F7F7F7"},"previewVisual":{"_type":"image","asset":{"_ref":"image-248c38a123219ee5597fb6df80026f7bbc82323e-1080x1080-png","_type":"reference"}},"url":"https://vimeo.com/950617619"},{"_key":"a1fbeb74aebb","_type":"horizontalSlider","background":{"title":"Cloud","value":"#F7F7F7"},"slides":[{"_key":"6df49f541a01","_type":"testimonial","author":"Anakin, a renter in NSW","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-5c2a2b50bdb56db92fb8b5134744c32770f9ccce-311x445-png","_type":"reference"}},"quote":[{"_key":"741b88b849e8","_type":"block","children":[{"_key":"ab24ec7f05490","_type":"span","marks":[],"text":"The paperless experience is miles better. It’s easier to walk around with your phone and just tick it off and tick it off. When I found out that it was all through the app, I was just like ‘no way, that's awesome’. I never want to go through 100 pages of printed photos again"}],"markDefs":[],"style":"normal"}]},{"_key":"ad6d3ca20287","_type":"testimonial","author":"Karla, a renter in NSW","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-e85d7f089b1887ce77bc0da2e2ad6acaebb5fff8-415x375-png","_type":"reference"}},"quote":[{"_key":"3dd62661f1a3","_type":"block","children":[{"_key":"fcd75433e2270","_type":"span","marks":[],"text":"It’s seamless. You don’t have to find a pen, or bring it back, or take a photocopy of anything. It’s all digitized, it’s all right there, and it’s emailed to you immediately so you have a copy as soon as you’re finished."}],"markDefs":[],"style":"normal"}]}]},{"_key":"50ac370d6832","_type":"block","children":[{"_key":"76a769e6b5250","_type":"span","marks":[],"text":"Catherine spills the beans on how much time it has already saved her team"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e25cb2e03707","_type":"videoPlayer","background":{"title":"None","value":"transparent"},"previewVisual":{"_type":"image","asset":{"_ref":"image-be96bf45f6707ddd97ecf66b0b498562fb9ef74d-1202x664-png","_type":"reference"}},"url":"https://vimeo.com/950613919/fadc07a9f8"},{"_key":"5a081f1f930c","_type":"block","children":[{"_key":"d10e1b223de30","_type":"span","marks":[],"text":"Now, we may have built an intricate and capable workflow, but our focus from the very beginning has been to keep it simple. Property managers have more important things to do than wait for a 95-page document to print or follow-up new tenants to remind them to return the 10 kilo package during business hours.\n"}],"markDefs":[],"style":"normal"},{"_key":"29a5be89864b","_type":"block","children":[{"_key":"86235470d50d0","_type":"span","marks":[],"text":"Ultimately, our goal with Inspections (and all Projects!) is to help you deliver a better experience for your customers by automating anything that should be automated, providing more context so you can make better decisions faster, and helping you collaborate with colleagues."}],"markDefs":[],"style":"normal"},{"_key":"de6e64fef867","_type":"testimonial","author":"Lav Lalwani, Ailo Product Manager, Workflows","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-f2c4c57953968ef327b4dcf24584e113e1f36f51-239x248-png","_type":"reference"}},"quote":[{"_key":"32c32bb47a1f","_type":"block","children":[{"_key":"f1b487bec5020","_type":"span","marks":[],"text":"In just two Projects actions, you’ve electronically signed your report, shared it with all renters, notified them, reminded them, collected all the data, and tracked their signatures. Most of this happens automatically, under the hood, you barely even notice it!"}],"markDefs":[],"style":"normal"}]},{"_key":"4425f7e14ad0","_type":"block","children":[{"_key":"0b9b58d111a20","_type":"span","marks":[],"text":"We tested our new Inspections workflow thoroughly and had many agencies participate in our pilot program to experience it firsthand and share their feedback. "},{"_key":"853e6bac68af","_type":"span","marks":["2d472af0346a"],"text":"Catherine spills the beans on Ailo’s new paperless inspections"},{"_key":"d9b0b62c4611","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"2d472af0346a","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"f4575e10-1ca0-49b8-9f56-6dd302b8c214","_type":"reference"}}],"style":"normal"},{"_key":"8042d4a4cf53","_type":"videoPlayer","background":{"title":"Large Cloud angle bottom","value":"#F7F7F7"},"previewVisual":{"_type":"image","asset":{"_ref":"image-048247ae9be711678f4c59d6b67b199f8575db91-780x724-png","_type":"reference"}},"url":"https://vimeo.com/962789054?share=copy"},{"_key":"07dd7c949aab","_type":"block","children":[{"_key":"7fba63ad65f80","_type":"span","marks":[],"text":"Going beyond paperless to save you even more time"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2df0dffe7b57","_type":"block","children":[{"_key":"3e1737cfe2db0","_type":"span","marks":[],"text":"We’re not done yet. Actually, we’re just getting started. Some of the things we’re exploring based on your feedback:"}],"markDefs":[],"style":"normal"},{"_key":"0801cde09f2f","_type":"block","children":[{"_key":"16bbbf569dca0","_type":"span","marks":["strong"],"text":"🎥 Rich media like videos and 360 degree photos."}],"markDefs":[],"style":"normal"},{"_key":"313a47d1e6a4","_type":"block","children":[{"_key":"cea378eec9b20","_type":"span","marks":[],"text":"We want to expand our capabilities to provide an immersive and interactive experience through all types of inspections and for everyone. Rich media like videos and 360 degree photos are just examples of what we’re exploring."}],"markDefs":[],"style":"normal"},{"_key":"791b35ce0e8a","_type":"block","children":[{"_key":"6bda990ebd760","_type":"span","marks":["strong"],"text":"📲 Finalise and send inspection reports from mobile."}],"markDefs":[],"style":"normal"},{"_key":"44ebcb760895","_type":"block","children":[{"_key":"2699f327eb0d0","_type":"span","marks":[],"text":"The mobile app is one of the most important parts of our product. We plan to add a lot more capabilities to enable you to do more on the go. One of the main things we’ll add is the ability for you to finalise and send inspections right from the app."}],"markDefs":[],"style":"normal"},{"_key":"eeb2cb256e1a","_type":"block","children":[{"_key":"c89b0049bcdf","_type":"span","marks":["strong"],"text":"🚀 Faster overall experience"}],"markDefs":[],"style":"normal"},{"_key":"f094e81fb5a6","_type":"block","children":[{"_key":"920b376e00cd","_type":"span","marks":[],"text":"We understand the expectation to have everything be snappy. As you are reading this, we’re working hard to make everything go faster, in particular, the inspections experience on mobile."}],"markDefs":[],"style":"normal"},{"_key":"a888bdf2df31","_type":"block","children":[{"_key":"ef02ec832c4d0","_type":"span","marks":["strong"],"text":"🧰 Repairs ↔︎ Inspections."}],"markDefs":[],"style":"normal"},{"_key":"2c44eadd9c89","_type":"block","children":[{"_key":"eee4187745fe0","_type":"span","marks":[],"text":"Creating repairs from the photos you took at inspections? Yep, we hear you. We will enable much deeper connections between the inspections and repairs workflows and extend these functionalities to mobile as well."}],"markDefs":[],"style":"normal"},{"_key":"93b48dad77ef","_type":"block","children":[{"_key":"229d4551878c0","_type":"span","marks":[],"text":"Expect some significant improvements to come to the other fundamental property management workflow, repairs and maintenance. Looking ahead, we’re excited to dig into a more seamless repairs experience to help you build even stronger connections with your renters, investors and suppliers. Stay tuned for more!\n"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-ff6d1dd4829b1be01e5b2dd553f671018abad2b6-3920x2040-png","_type":"reference"}},"date":"2024-05-29","excerpt":"Electronic signing, auto-notifications and reminders for renters, signature tracker, time-stamped renter photos, and more!","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"2f6277a599a3","_ref":"f4575e10-1ca0-49b8-9f56-6dd302b8c214","_type":"relatedItem"},{"_key":"2651d28be44f","_ref":"e38bcfe7-0c06-4934-9f7b-15e96d70f3ce","_type":"relatedItem"},{"_key":"bf3ee542677f","_ref":"7984a28a-7201-4c92-b61b-3551e0cea820","_type":"relatedItem"}]},"slug":"blog/delight-your-renters-with-a-paperless-inspection-experience","title":"Delight your renters with a paperless inspection experience ","videoUrl":null,"visualType":"image"},{"_createdAt":"2024-05-28T01:18:04Z","_id":"fe4dafd4-982d-40ab-9402-4c7f03619792","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"e22e63c9bdce","_type":"block","children":[{"_key":"4796c6bca9f40","_type":"span","marks":[],"text":"We’ve said it once and we’ll say it again: no-one is busier than a property manager. Between conducting inspections, scheduling repairs, winning new business and hosting opens, you’ve barely got time to blink."}],"markDefs":[],"style":"normal"},{"_key":"7ce95aba5fe9","_type":"block","children":[{"_key":"40fe661589730","_type":"span","marks":[],"text":"Which is why product manager Lav and the team added notifications into Ailo – a live list of alerts that require your attention. You get notified when a project, action, or routine inspection is created or assigned to you by others, and when renters sign conditions reports (or miss the deadline!)."}],"markDefs":[],"style":"normal"},{"_key":"fc1d73ae0a63","_type":"block","children":[{"_key":"ef1e701869ec0","_type":"span","marks":[],"text":"Maddi is a property manager at a boutique property management business on Sydney’s exclusive North Shore. Working two-days a week, her hot tip for other part-timers: use notifications to get up-to-speed on everything that happened while you were away in the time it takes for the kettle to boil!"}],"markDefs":[],"style":"normal"},{"_key":"679458934653","_type":"videoPlayer","background":{"title":"Large Pink angle bottom","value":"#FDEDF1"},"previewVisual":{"_type":"image","asset":{"_ref":"image-2188525444050b5aaaa8a7d68f108ed067e5a0b6-2290x1368-png","_type":"reference"}},"url":"https://vimeo.com/950940025"},{"_key":"b18f50aac9d5","_type":"block","children":[{"_key":"00f85ed093300","_type":"span","marks":["strong"],"text":"As a part-time worker, how do you know where to begin when you come into the office?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"21f714224e98","_type":"block","children":[{"_key":"2c95af806ac20","_type":"span","marks":[],"text":"I go straight to my notifications in Ailo. I’m only in the office two days a week so it gives the opportunity for everyone in the office to be able to pass on actions for me to do when I’m back in. So as soon as I come into the office, I can see exactly what needs to be done."}],"markDefs":[],"style":"normal"},{"_key":"f6bce84da5f8","_type":"block","children":[{"_key":"3f5ac29778f50","_type":"span","marks":["strong"],"text":"Talk me through your morning from the moment you come in."}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"73015c3e5154","_type":"block","children":[{"_key":"e919859c33880","_type":"span","marks":[],"text":"So I came into the office today and noticed that the notifications have been turned on for all the actions that another team member has assigned me, which is really helpful."}],"markDefs":[],"style":"normal"},{"_key":"bf84a16427af","_type":"block","children":[{"_key":"b75a2a05d20a0","_type":"span","marks":[],"text":"I can see exactly what needs to be done. For example, checking up on if a tenant's repairs have been done, and seeing the progress of certain repairs or lease renewals."}],"markDefs":[],"style":"normal"},{"_key":"b797d81a4e66","_type":"block","children":[{"_key":"333cbdd837b20","_type":"span","marks":[],"text":"Or, if someone else had started a new tenancy on a day that I wasn't in the office, I could pick up straight away from where they left off, because I know exactly what's been done and what hasn't been done."}],"markDefs":[],"style":"normal"},{"_key":"8ab551909793","_type":"testimonial","author":"Maddie, a property manager in Sydney","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-73b92c0877725ff26dd03cfe478315956aa35903-713x440-png","_type":"reference"}},"quote":[{"_key":"e152d35da21d","_type":"block","children":[{"_key":"2737c7cc109b0","_type":"span","marks":[],"text":"Ailo thinks like a property manager and does exactly what you would want it to do."}],"markDefs":[],"style":"normal"}]},{"_key":"8d2f0bf8d363","_type":"block","children":[{"_key":"b62f617e0ccf0","_type":"span","marks":["strong"],"text":"How does it feel knowing you can just skim through your notifications and My Actions to get up-to-speed?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"83fafc062406","_type":"block","children":[{"_key":"14c20346a2170","_type":"span","marks":[],"text":"I feel less stressed with the workload. Everything's just there in the one place, and I can see what hasn't been done and what has been done and get to my actions and get them done."}],"markDefs":[],"style":"normal"},{"_key":"835214a31b4f","_type":"block","children":[{"_key":"dd7102726e780","_type":"span","marks":[],"text":"I love Ailo. It's really straightforward."}],"markDefs":[],"style":"normal"},{"_key":"4ee0df7418ba","_type":"block","children":[{"_key":"76543d26732b","_type":"span","marks":[],"text":"Ailo has everything that you need inside the one program. You're not having to jump between several different apps to be able to get your job done. It definitely makes things easier."}],"markDefs":[],"style":"normal"},{"_key":"318d395cc1d8","_type":"block","children":[{"_key":"393fe7bb06db0","_type":"span","marks":["strong"],"text":"What is your advice to property managers considering moving to Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"fd7712df9657","_type":"block","children":[{"_key":"dba6bf8856710","_type":"span","marks":[],"text":"Do it. I've worked in other agencies before so I've used a few different platforms, so speaking from experience. It's so great just to have everything there. I love Ailo!"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-a7ebbdbdd07a95204517a6f8f9f858a77844e1d5-2176x1328-png","_type":"reference"}},"date":"2024-05-28","excerpt":"Her hot tip for other part-timers: use notifications to get up-to-speed on everything that happened while you were away in the time it takes for the kettle to boil! ","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"3aecb8ae7ff1","_ref":"75077290-4d48-490e-b44f-4add533118bd","_type":"relatedItem"},{"_key":"3750b211001a","_ref":"e38bcfe7-0c06-4934-9f7b-15e96d70f3ce","_type":"relatedItem"},{"_key":"a4decf40ea68","_ref":"f4575e10-1ca0-49b8-9f56-6dd302b8c214","_type":"relatedItem"}]},"slug":"blog/ping-maddi-works-2-days-a-week-but-always-knows-whats-going-on","title":"Ping! 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It has saved us a lot of time considering we would process all of the applications by hand before."}],"markDefs":[],"style":"normal"},{"_key":"9c98d9d53d98","_type":"block","children":[{"_key":"cd641982013c0","_type":"span","marks":[],"text":"I think the best bit though is that inspections is embedded in Projects. I love how it shows whether the report is still with the team or if it’s been returned; it’s just one less thing the property manager has to chase.  We’re not having to call the tenant and say, you haven’t returned your report yet. Ailo is taking care of it – just like they take care of arrears reminders and stuff like that."}],"markDefs":[],"style":"normal"},{"_key":"06f91e4274d8","_type":"block","children":[{"_key":"993389469cfa0","_type":"span","marks":[],"text":"And for the tenants, it’s all on their phones. They know exactly what to do and don’t need us to be there to talk them through the condition report in person. Having everything in the palm of your hand is just a lot more convenient than flipping through pages and pages."}],"markDefs":[],"style":"normal"},{"_key":"a7f9c80dd63a","_type":"block","children":[{"_key":"ac96f8217b4b0","_type":"span","marks":[],"text":"We’re obviously also trying to save costs where we can in the office too, including when it comes to printing. The cost of paper has skyrocketed. It ends up costing at least $1.50 per report not to mention the ink and the bulldog clips that are used to tie it all together. Plus, the time that we’re using standing there waiting for them to print. "}],"markDefs":[],"style":"normal"},{"_key":"14539b8b8115","_type":"testimonial","author":"Catherine Wells, Senior Property Manager in Batemans Bay","image":{"_type":"image","asset":{"_ref":"image-757e3fdef0ce8222a2bb2b3f3eebb3df4328f229-1052x590-png","_type":"reference"}},"quote":[{"_key":"713f8a1ca5fe","_type":"block","children":[{"_key":"cab4e094ede9","_type":"span","marks":[],"text":"To print a 95 page, double-sided report on average can take quite a lot of time for our little printer! So yeah, it has saved everyone a lot of time!"}],"markDefs":[],"style":"normal"}]},{"_key":"6868aaf3cdab","_type":"block","children":[{"_key":"90aa11eb36060","_type":"span","marks":["strong"],"text":"You’re also a renter using Ailo! What was the paperless experience was like?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"abed8c9e4d73","_type":"block","children":[{"_key":"f7e08e613f320","_type":"span","marks":[],"text":"I recently moved into a property managed by our business, so I get to now see Ailo from the tenant side of things. I also got to do my own condition report with the new paperless experience!"}],"markDefs":[],"style":"normal"},{"_key":"7b469bfcc027","_type":"block","children":[{"_key":"ab7dee84d0a30","_type":"span","marks":[],"text":"Previously, condition reports were emailed to me and I had to print them off. But this experience allowed me to take my own photos and put them into the report. It’s easy, you follow through and click yes or no, and make your notes. It feels like they [property managers] want to hear your voice. They’re not just giving you this big document to fill out."}],"markDefs":[],"style":"normal"},{"_key":"fd159ad283c6","_type":"block","children":[{"_key":"c685660e91240","_type":"span","marks":[],"text":"And I also now get to see the report throughout my tenancy, because there is a section in the renter app that has my entry condition reports. So if I ever go, was that chip already there?! I don’t have to panic, I just open the app and can see it was and it’s all good. Which actually is true – that just happened to me!"}],"markDefs":[],"style":"normal"},{"_key":"e44df2c97665","_type":"block","children":[{"_key":"9fb12447e4b90","_type":"span","marks":["strong"],"text":"The new paperless functionality gives you control to customise ingoings. Why is that important?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ebb8ae78335a","_type":"block","children":[{"_key":"2cf17a884d160","_type":"span","marks":[],"text":"We'll have some tenants who will sign their lease electronically saying, “Look, we're not moving down officially until one week after the lease is signed.” And then you go, that's really not fair to them that they've only got seven days to return this report, and they wouldn’t have even been to the property yet! It's important that we can now edit the amount of time that they have to return that report, so they've got a fair chance of completing their notes. That’s really important to us."}],"markDefs":[],"style":"normal"},{"_key":"3b2e794c008f","_type":"block","children":[{"_key":"4743286fd3e50","_type":"span","marks":["strong"],"text":"What’s a recent update to Inspections that you love?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ba4b972cb431","_type":"block","children":[{"_key":"1be3cccefc870","_type":"span","marks":[],"text":"One of my favourite things is the ability to zoom out when you’re taking photos! Like when you’re in a toilet… It's such an awkward and small space, and now you can zoom out and photograph pretty much the whole toilet in just a few photos. Definitely not as many [photos] as before where you were just click, click, click constantly to try and capture the tiny space!"}],"markDefs":[],"style":"normal"},{"_key":"57b818734204","_type":"block","children":[{"_key":"7f2ad5e4bd460","_type":"span","marks":[],"text":"My other favourite part is voice to text. You don’t want to stop and type away, you can click and talk and move on. Love voice to text!"}],"markDefs":[],"style":"normal"},{"_key":"b55b5e7c3952","_type":"block","children":[{"_key":"b0c87d5751680","_type":"span","marks":["strong"],"text":"How does Ailo inspections compare to your previous software?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"362ae53d7c8a","_type":"block","children":[{"_key":"f1c2e4094e800","_type":"span","marks":[],"text":"Our previous one was just…fine. Functionality-wise it was okay, but it was very outdated looking. Today, property managers want to look at something modern and clean. The Ailo inspection app is clean and modern, which makes it more enjoyable to use rather than some clunky old tool that hasn’t been updated in god knows how long."}],"markDefs":[],"style":"normal"},{"_key":"05dfd431b8d7","_type":"block","children":[{"_key":"a8e295d484650","_type":"span","marks":[],"text":"We used to use Inspections Express that linked up to our previous software we had in place before we came onto Ailo. But now we use Ailo inspections because it’s all connected, it’s all in the one place, and it’s modern and easy to use. Tenants get to have that inspection experience all in one place, and similar to owners. "}],"markDefs":[],"style":"normal"},{"_key":"d0252b50bb58","_type":"testimonial","author":"Catherine Wells, senior property manager in Batemans Bay","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-16766cdc3cef2cc65288bcd9b3cc4bda371e3c2c-920x601-png","_type":"reference"}},"quote":[{"_key":"c89fc7ef724c","_type":"block","children":[{"_key":"51d11b5c2d09","_type":"span","marks":[],"text":"Basically, Ailo Inspections puts landlords, property managers and tenants all on the same page – which is really what Ailo does!"}],"markDefs":[],"style":"normal"}]},{"_key":"64bdabca39e0","_type":"block","children":[{"_key":"efccfd6c5c600","_type":"span","marks":["strong"],"text":"How has the Ailo Inspections experience changed over the years?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2218de3d5c62","_type":"block","children":[{"_key":"7808cb0f59040","_type":"span","marks":[],"text":"We were one of the original pilot offices for Ailo Inspections, so we started with the very, very  basics and there were a lot of glitches back then. Now it's just smooth sailing. We haven't had any issues. So, we put in the hard work so that everyone else can enjoy the inspections experience today!"}],"markDefs":[],"style":"normal"},{"_key":"ae014397f852","_type":"block","children":[{"_key":"8681ced1f0020","_type":"span","marks":[],"text":"When we moved over to Ailo, we could see the direction they were heading and it’s been incredible to see how quickly the platform has evolved in the nearly three years that we've been with these guys."}],"markDefs":[],"style":"normal"},{"_key":"cfd83a85269c","_type":"block","children":[{"_key":"b83fba77806b0","_type":"span","marks":[],"text":"It’s the same with inspections; they're keeping up with the times and looking into the future when it comes to new technology and legislation. For example, right now if we’re going to an NCAT hearing, it may be difficult to get video footage through but the members do look at the high quality photos we have on our reports from Ailo. They’re clear, laid out well and easy to follow – exactly what our NCAT members want to see. You can also download the photos separately if you want to look more closely on your desktop. Like, if you have a chip on your bench top, you have the ability to do that instead of scrolling in on a photo."}],"markDefs":[],"style":"normal"},{"_key":"102d141e1a57","_type":"block","children":[{"_key":"04000cde71d50","_type":"span","marks":["strong"],"text":"How can we take inspections to the next level?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d3be082d6d7d","_type":"block","children":[{"_key":"a0a56b7089bc0","_type":"span","marks":[],"text":"We spend up to 3 hours at a property doing an ingoing. Imagine if we can get that down to half an hour! Maybe via video? Depends on what the future holds. It would be really cool if through AI, you can send a robot in and they do the inspection for you! An Ailo robot maybe? But we [property managers] are control freaks, so I don’t know if we could hand that over. We can’t not be in control!"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-bc4b5e537072ca479c2016fa174dce3585a5b6a3-7952x5304-jpg","_type":"reference"}},"date":"2024-05-27","excerpt":"To print a 95 page, double-sided condition report for renters moving into a property used to take quite a lot of time for Catherine's little printer! Not anymore.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"d3bde5ec6db2","_ref":"683138eb-a7ce-4b7d-801a-5e637dabbb1a","_type":"relatedItem"},{"_key":"4836f79f36bb","_ref":"7fd1e055-3280-4a7f-b1ae-3ccd4135d643","_type":"relatedItem"},{"_key":"463eec5cddc2","_ref":"97cde4a3-3e0f-4f8b-b1e7-d1cf27a6abe1","_type":"relatedItem"}]},"slug":"blog/catherine-spills-the-beans-on-paperless-inspections","title":"Catherine spills the beans on paperless inspections","videoUrl":null,"visualType":"image"},{"_createdAt":"2024-05-08T04:44:28Z","_id":"e38bcfe7-0c06-4934-9f7b-15e96d70f3ce","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"02aa6077b8b0","_type":"block","children":[{"_key":"0fa1eff0f1270","_type":"span","marks":[],"text":"Do you ever lay awake at night, mentally going through your to-do list for the day ahead? Do you wake up multiple times before the sun, remembering an urgent item that needs actioning asap?"}],"markDefs":[],"style":"normal"},{"_key":"a45f3ce09cca","_type":"block","children":[{"_key":"375028612de70","_type":"span","marks":[],"text":"Let’s be real - property management SHOULD NOT be this stressful, yet what we described above has become common practice amongst many talented property management teams over the years."}],"markDefs":[],"style":"normal"},{"_key":"cb7214a27735","_type":"block","children":[{"_key":"58dace0165d50","_type":"span","marks":[],"text":"PRD Hunter Valley’s Head of Property Management, Heather Cameron, and Property Manager, Jordann Coote, have figured out the secret to squashing the stress for good. Not only are they sleeping better, but they’re more proactive, customer centric and ambitious in their growth goals too."}],"markDefs":[],"style":"normal"},{"_key":"f42eefe835a0","_type":"block","children":[{"_key":"e0c96ea425ad0","_type":"span","marks":[],"text":"Read and watch on, to learn more about this inspiring agency’s experience with Ailo…"}],"markDefs":[],"style":"normal"},{"_key":"cf28d198d5d3","_type":"block","children":[{"_key":"ec28fcef21750","_type":"span","marks":["strong"],"text":"How has Ailo changed your team for the better?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"44849014ccb8","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-dacbc8c071a6622f72b255def0d0b7ee1343b942-787x782-png","_type":"reference"}},"url":"https://www.youtube.com/watch?v=RIfz5KELAwo"},{"_key":"ffa4c14862f3","_type":"block","children":[{"_key":"f644304ff7490","_type":"span","marks":["strong"],"text":"Heather:"},{"_key":"f644304ff7491","_type":"span","marks":[],"text":" I think the best way to describe the team before Ailo was that we were reactive, not proactive. You come into the office, you go through your inbox, you deal with it, put out any spot fires that you need to and then you kind of are just sitting there vibrating at 10.30am going, “I don't even know where to start with the rest of my day, because I’ve just come into chaos”."}],"markDefs":[],"style":"normal"},{"_key":"68bee6af4c90","_type":"block","children":[{"_key":"30c97907069e0","_type":"span","marks":["strong"],"text":"Jordann:"},{"_key":"30c97907069e1","_type":"span","marks":[],"text":" I would wake up at 1am in the morning thinking about a task I needed to do so would send myself an email and then come in at 8am to three reminder emails that I'd sent myself during the night. [The stress] was affecting my sleep, and obviously then affecting my work the next day."}],"markDefs":[],"style":"normal"},{"_key":"a27e4a064df4","_type":"block","children":[{"_key":"e3db4d75b0a10","_type":"span","marks":["strong"],"text":"Heather:"},{"_key":"e3db4d75b0a11","_type":"span","marks":[],"text":" Since we introduced Ailo, my team come into the office and they’ve got a list of set tasks they've got to do, because Ailo Projects is already preempting the next steps needed. We still have to deal with emails [from customers], but because the team is more on top of their workload, it just seems smoother and they feel like they have more control over their day. This is really what I really wanted to see because property management shouldn't be as stressful as what it is. It should just be all about loving your investors and providing that high quality service to them."}],"markDefs":[],"style":"normal"},{"_key":"361ca2a7f73f","_type":"block","children":[{"_key":"51bc83ddec480","_type":"span","marks":["strong"],"text":"What are your growth goals now that you have Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f643c1658d24","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-03c9b51d559cca0bcfaa47c7c51f1586800c1dc8-789x794-png","_type":"reference"}},"url":"https://youtu.be/37l9p-DHzqI"},{"_key":"be2c65350edf","_type":"block","children":[{"_key":"e7b7a47974510","_type":"span","marks":["strong"],"text":"Heather: "},{"_key":"e7b7a47974511","_type":"span","marks":[],"text":"I want to see our rent roll double."}],"markDefs":[],"style":"normal"},{"_key":"f6d690dff505","_type":"block","children":[{"_key":"55e19670fc6d0","_type":"span","marks":["strong"],"text":"Jordann:"},{"_key":"55e19670fc6d1","_type":"span","marks":[],"text":" 👀"}],"markDefs":[],"style":"normal"},{"_key":"734b37bac4e8","_type":"block","children":[{"_key":"6c1446e95d390","_type":"span","marks":["strong"],"text":"Heather:"},{"_key":"6c1446e95d391","_type":"span","marks":[],"text":" I think that's really achievable because everyone will be so happy with the service they’re getting from our team. We’ll hear them say things like, “I hear from my property manager all the time. I’m not waiting on a call back I’m not waiting on an email back and everything just gets done. I can sit back, relax and know that my investments are covered.”"}],"markDefs":[],"style":"normal"},{"_key":"59bcced1258f","_type":"block","children":[{"_key":"a0ce2993b6210","_type":"span","marks":["strong"],"text":"Jordann:"},{"_key":"a0ce2993b6211","_type":"span","marks":[],"text":" Absolutely. I think when you have a system like Ailo with the features we’ve already touched on, it does give you time and the possibility to grow your business."}],"markDefs":[],"style":"normal"},{"_key":"b8c83d55eb77","_type":"block","children":[{"_key":"a4325c242add0","_type":"span","marks":["strong"],"text":"Heather: "},{"_key":"a4325c242add1","_type":"span","marks":[],"text":"Jordan is a very experienced property manager and already manages more properties than anyone else in the team. "}],"markDefs":[],"style":"normal"},{"_key":"aecd1821ce8c","_type":"testimonial","author":"Heather Cameron, PRD Hunter Valley","image":{"_type":"image","asset":{"_ref":"image-a164063a1ba348135b71c44e346738887caacfdf-260x390-webp","_type":"reference"}},"quote":[{"_key":"218dc48e2ac0","_type":"block","children":[{"_key":"416400f84a7b","_type":"span","marks":[],"text":"We had a discussion the other day where Jordan told me she could easily manage more properties with the support of Ailo in comparison to what she was managing with our last system."}],"markDefs":[],"style":"normal"}]},{"_key":"95696bfe5136","_type":"block","children":[{"_key":"5561824692160","_type":"span","marks":["strong"],"text":"Jordann:"},{"_key":"5561824692161","_type":"span","marks":[],"text":" Correct."}],"markDefs":[],"style":"normal"},{"_key":"afd7fcc3afe1","_type":"block","children":[{"_key":"24c6206e130d0","_type":"span","marks":["strong"],"text":"Heather:"},{"_key":"24c6206e130d1","_type":"span","marks":[],"text":" Ailo is giving my property managers confidence that they could have a higher number portfolio but continue to deliver the same level of service and not be stressed. That’s really important."}],"markDefs":[],"style":"normal"},{"_key":"9e4da5e16d0e","_type":"block","children":[{"_key":"e899872444920","_type":"span","marks":[],"text":"What do you love about Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"092449cf4c99","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-da416e7cc337a3d8381a6995fb21944cf175a1d3-775x786-png","_type":"reference"}},"url":"https://youtu.be/wFphDJqDsl4"},{"_key":"e8aa4bc662ca","_type":"block","children":[{"_key":"351444f26c3a0","_type":"span","marks":["strong"],"text":"Heather: "},{"_key":"351444f26c3a1","_type":"span","marks":[],"text":"What I really like is I can see and predict where my team is at and when they may need a little bit of extra support so I can reallocate resources. I also really like Ailo Chat.he other day a supplier asked me for help locating a quote because their admin assistant wasn’t in the office. It wasn’t a property that I managed, but I could go into Chat and see that the quote had been shared with the investor, so I screenshot it and sent it straight over to the supplier. This all happened outside of work hours and I wasn’t in the office. I love that I didn’t have to bother anyone from my team or log into emails. It was all just there."}],"markDefs":[],"style":"normal"},{"_key":"d3a24dda1e51","_type":"block","children":[{"_key":"06be03e2af9c0","_type":"span","marks":["strong"],"text":"Tell us about your onboarding journey with Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4f9167a95aa3","_type":"block","children":[{"_key":"9a63aaaa671c0","_type":"span","marks":["strong"],"text":"Heather:"},{"_key":"9a63aaaa671c1","_type":"span","marks":[],"text":" My team were onboard pretty much straight away, which was really great because we were all aligned on my vision for raising our property management team. When we first commenced onboarding we were all really excited and Ailo was able to address any nerves that the team had quite quickly."}],"markDefs":[],"style":"normal"},{"_key":"369b90aa37d1","_type":"block","children":[{"_key":"afd3274c56650","_type":"span","marks":[],"text":"We started talking about Ailo with our investors early on to ensure they were well across it by the time we were live. This made our launch day a lot easier - there were barely any questions about compliance or why statements looked different."}],"markDefs":[],"style":"normal"},{"_key":"36d3a73d9018","_type":"block","children":[{"_key":"9694d03cfd140","_type":"span","marks":[],"text":"For our tenants, we identified who might not want to make the change ahead of time too and made our communication to them more personalised."}],"markDefs":[],"style":"normal"},{"_key":"edae5aa3de35","_type":"block","children":[{"_key":"af192fd0969e0","_type":"span","marks":[],"text":"Talking to everyone ahead of time through emails and phone calls definitely made the roll out easier."}],"markDefs":[],"style":"normal"},{"_key":"4d97ca94a543","_type":"block","children":[{"_key":"fafbe0f331120","_type":"span","marks":["strong"],"text":"How have you found Ailo’s Compliance solution?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"7d313c617be6","_type":"block","children":[{"_key":"cba44f82986a0","_type":"span","marks":["strong"],"text":"Heather: "},{"_key":"25047b775ea4","_type":"span","marks":[],"text":"I already knew that there were gaps with our old provider, but I just didn’t have the time to go through and analyse it. The report we received from Ailo was very eye-opening for me. Since making the switch to Ailo’s compliance solution, I know that it's just taken care of."}],"markDefs":[],"style":"normal"},{"_key":"0f1e619d28e2","_type":"block","children":[{"_key":"1ae6c68b30ae0","_type":"span","marks":[],"text":"But we actually didn’t have that many objections throughout our portfolio - we have a great relationship with our investors and they trust us. I said to our investors ‘I’ve looked into this and I believe it’s the best fit for you. It’s going to provide you with the best level of coverage’, and most of them approved."}],"markDefs":[],"style":"normal"},{"_key":"b412fe73e05a","_type":"block","children":[{"_key":"d37d815fad5e0","_type":"span","marks":[],"text":"What is your advice to other agencies considering Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"45eac89e1e63","_type":"block","children":[{"_key":"9132680cca420","_type":"span","marks":["strong"],"text":"Heather: "},{"_key":"9716b9d56101","_type":"span","marks":[],"text":"Just do it. Jump it and get it done, rip the band-aid off. It's gonna be a little bit of work initially, but it will make such a difference to the way you structure your day, the way you manage and develop your team and free up so much of your time."}],"markDefs":[],"style":"normal"},{"_key":"391040f826c4","_type":"block","children":[{"_key":"ba4da865be2e0","_type":"span","marks":[],"text":"It’s also important to be transparent with your team before you start. Ask them for their questions and concerns and be sure to have that conversation before you start so that the roll out is smooth and they understand that the change is for the better."}],"markDefs":[],"style":"normal"},{"_key":"ec14d418c8fb","_type":"block","children":[{"_key":"e55f61de7d610","_type":"span","marks":[],"text":"The team will start to see positive changes before you even start the roll out. And that’s not just professionally, the changes will be to them personally as well - it’s going to make their life easier."}],"markDefs":[],"style":"normal"},{"_key":"1c341ae960c4","_type":"block","children":[{"_key":"8ad20676733b0","_type":"span","marks":["strong"],"text":"Jordann:"},{"_key":"8ad20676733b1","_type":"span","marks":[],"text":" I definitely would recommend Ailo. It’s better for time management, you’re so much more organised which helps your day. If something pops up randomly, it’s not nearly as chaotic."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-d331836c775c24a5a6ad27d2d4266a1229d64af0-706x468-png","_type":"reference"}},"date":"2024-05-08","excerpt":"The team at PRD Hunter Valley have figured out the secret to squashing stress for good. ","name":null,"previewVisual":null,"related":null,"slug":"blog/forget-melatonin-ailo-is-your-key-to-a-good-nights-rest","title":"Forget Melatonin, Ailo is your key to a good night’s rest","videoUrl":null,"visualType":"image"},{"_createdAt":"2024-05-01T02:11:10Z","_id":"fbfd8386-c52c-40e5-b8c0-a89f7d9c334c","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"e01092616c9b","_type":"block","children":[{"_key":"eb48c1a1e13a0","_type":"span","marks":[],"text":"Jeremy Deviesseux is the Director of Ray White Wentworth Point (NSW). With 25 years of experience in property management, we believe him when he tells us that he’s found a way to solve one of the industry’s biggest customer complaints - poor communication - and in turn, blow his competition out of the water."}],"markDefs":[],"style":"normal"},{"_key":"45570fb71a00","_type":"block","children":[{"_key":"b1e8949c06cd0","_type":"span","marks":[],"text":"What’s his secret? Ailo, of course 😉"}],"markDefs":[],"style":"normal"},{"_key":"d9ef283cdb73","_type":"block","children":[{"_key":"07bb4d5eecf80","_type":"span","marks":[],"text":"We recently caught up with Jeremy to learn about how he’s using Ailo to transform not only his team’s communication style, but the way he runs his entire property management business."}],"markDefs":[],"style":"normal"},{"_key":"de4b5ff49240","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-689e0e80821ff57d6228ab363e198d6474fa8e2f-1035x588-png","_type":"reference"}},"url":"https://vimeo.com/946855722?share=copy"},{"_key":"fe6c5f284240","_type":"block","children":[{"_key":"9293471f8dad","_type":"span","marks":["strong"],"text":"What would you say to another principal who was considering Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b886f766b5ea","_type":"block","children":[{"_key":"1f396ee902590","_type":"span","marks":[],"text":"Basically, if you're not using Ailo, you’re living in the stone age of property management!"}],"markDefs":[],"style":"normal"},{"_key":"b5e441bb3404","_type":"block","children":[{"_key":"07a3454342900","_type":"span","marks":[],"text":"It has completely shifted our focus on what we do as a property management team. By giving us clear processes to follow (via features like Projects!), we’re now finally able to focus on our main team objective of delivering outstanding communication to both our renters and our investors, which will allow us to be able to grow in the future."}],"markDefs":[],"style":"normal"},{"_key":"5550b43716fc","_type":"block","children":[{"_key":"863d91a5f0340","_type":"span","marks":["strong"],"text":"What do your investors love about Ailo in your business?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"bb5894e408f3","_type":"block","children":[{"_key":"2218296f23d90","_type":"span","marks":[],"text":"The way we communicate with our investors is so much better -  I believe that's our point of difference now. The chat function has allowed us to have faster and more open discussions by removing some of the formalities that come with traditional email. Ailo Chat is inherently more friendly and we're building relationships a lot stronger that way."}],"markDefs":[],"style":"normal"},{"_key":"61371440a141","_type":"block","children":[{"_key":"5fa78de2cbf20","_type":"span","marks":[],"text":"I feel that our investors are really starting to get an understanding and appreciation of Ailo. They’re starting to realise the benefits of being able to have their money sooner if they wish and the choice and control they now have at their fingertips. They can pay their bills with a credit card if they please or they can just allow us to continue to pay their bills on their behalf."}],"markDefs":[],"style":"normal"},{"_key":"c9e2340c92c6","_type":"block","children":[{"_key":"62eeb369f2b30","_type":"span","marks":["strong"],"text":"How has Ailo helped you grow your business?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"534b8c834cec","_type":"block","children":[{"_key":"a315bf6ffaae0","_type":"span","marks":[],"text":"Because Ailo has improved our communication, we are now positioned as clear leaders in our field. I have had a number of conversations, even just this week, with prospective landlords about how unhappy they are with their current property manager because of their poor communication. They can’t get hold of their property manager or their principal - no-one is responding to their emails and there really is zero service."}],"markDefs":[],"style":"normal"},{"_key":"cd47f81f46b2","_type":"testimonial","author":"Jeremy Deviesseux, Ray White Wentworth Point ","quote":[{"_key":"89eb4157fd6d","_type":"block","children":[{"_key":"63e0a52b307e0","_type":"span","marks":[],"text":"I show them how we communicate using Ailo Chat and how quick we can respond, and they can instantly see the difference we provide. We now solve one of the most common complaints in our industry."}],"markDefs":[],"style":"normal"}]},{"_key":"f2f06ae733e2","_type":"block","children":[{"_key":"8ca6f9e0ec200","_type":"span","marks":[],"text":"Ailo has also helped us elevate the type of conversations we have with investors. We are a full service agency that can also provide advice on the financial side of things. I ask “Are you aware that, if you were able to get your money straight away, you could pay off your mortgage earlier?” A lot of people are still unaware of the fact that if they pay their mortgage fortnightly or weekly, they can save a lot of money. The look on their face and when they realise they can do that is astounding and it allows us to continue that conversation with confidence because we're telling them something different that no one else has advised them of."}],"markDefs":[],"style":"normal"},{"_key":"99eb3eccbabc","_type":"block","children":[{"_key":"ff194590df510","_type":"span","marks":["strong"],"text":"How has your Monday morning changed since joining Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a345d904d087","_type":"block","children":[{"_key":"c95db78e04360","_type":"span","marks":[],"text":"Before Ailo, we’d start out the week by sitting down as a team to list out how many renewals needed to be done, how many properties were in arrears, and how many repairs needed attention."}],"markDefs":[],"style":"normal"},{"_key":"cbbee3e4f3cc","_type":"block","children":[{"_key":"a532384c3fd70","_type":"span","marks":[],"text":"But now, all of that information is easily accessible on the Ailo dashboard. I can see it at a glance where everything is at, so we automatically save so much first thing in the morning. Our weekly agenda has been sorted for us, already cutting the time we need to meet by half."}],"markDefs":[],"style":"normal"},{"_key":"202e4b08cead","_type":"block","children":[{"_key":"b69fbef6b64d0","_type":"span","marks":[],"text":"After our meeting, the team used to get straight into receipting and chasing arrears - but both of these things are automated for us now. We've actually been hovering on zero arrears on a number of occasions now, which I would have never thought had happened previously on other platforms."}],"markDefs":[],"style":"normal"},{"_key":"180c11441886","_type":"block","children":[{"_key":"0e60f7bfd35d0","_type":"span","marks":["strong"],"text":"Tell us about how Ailo improved your teamwork"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6ea3097929be","_type":"block","children":[{"_key":"5831f6e7a7560","_type":"span","marks":[],"text":"Another big change was the clarity around structure and process Ailo Projects brought to my team. Everyone used to have their own processes, which were kept in the back of their minds - maybe there were a few written down checklists, but it was difficult to train new people as everyone did things differently and we had no single source of truth."}],"markDefs":[],"style":"normal"},{"_key":"90cfbdbd80e5","_type":"block","children":[{"_key":"1671901818f70","_type":"span","marks":[],"text":"Now, Ailo provides that guidance and structure. It guides us every step of the way on how to conduct tasks like lease renewal, how to prepare a new lease, how to conduct repairs and maintenance. Ailo literally provides complete checklists to follow, so we can close off projects with confidence, knowing that we’ve done everything we’re meant to. We also have a full history of that work to refer to later down the track."}],"markDefs":[],"style":"normal"},{"_key":"7a9529807b60","_type":"block","children":[{"_key":"90d62df1b5a80","_type":"span","marks":["strong"],"text":"How has Ailo helped give your team a better work-life balance?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"27adfc5b952a","_type":"block","children":[{"_key":"e2cd9a5e9b710","_type":"span","marks":[],"text":"Well, for starters we get to actually enjoy our holidays now - when they’re off enjoying a much needed break, my team don’t have to worry about doing end of month or receipting. They can truly switch off and enjoy their break."}],"markDefs":[],"style":"normal"},{"_key":"708d9d50200d","_type":"block","children":[{"_key":"5d26b9d6ebd30","_type":"span","marks":[],"text":"And when they return to work, they’re not snowed under a mountain of catch up work. Take last Christmas for example, normally it takes anywhere from three to four days of catch up work before you start getting the momentum back in the business - but this year it only took us one day. All of the receipting, reporting and arrears chasing was already taken care of, and the team used Ailo Chat to quickly answer any issues that arose over the break."}],"markDefs":[],"style":"normal"},{"_key":"fc7f046c6185","_type":"testimonial","author":"Jeremy Deviesseux, Ray White Wentworth Point","quote":[{"_key":"3e33f0e6c426","_type":"block","children":[{"_key":"bf2e79615fd1","_type":"span","marks":[],"text":"My property manager came back after the break and was absolutely astounded by how little he had to catch up on - and that’s someone with 20 years of experience."}],"markDefs":[],"style":"normal"}]},{"_key":"6c42eeb8cbba","_type":"block","children":[{"_key":"69826b51e809","_type":"span","marks":[],"text":"\n"},{"_key":"6df9bcd67172","_type":"span","marks":["strong"],"text":"What was it like coming onto Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"08e4d802c6a9","_type":"block","children":[{"_key":"631c98fbd6e8","_type":"span","marks":[],"text":"The amount of training Ailo provided to prepare us for the transition was second to none. The training program was very informative and the personal assistance was fantastic - if we had a question, Ailo would respond back straight away and we were able to have face to face chats which just allowed for everyone's confidence in the system to grow."}],"markDefs":[],"style":"normal"},{"_key":"dffd678a4f36","_type":"block","children":[{"_key":"109efc551abf0","_type":"span","marks":[],"text":"It certainly was a big change for the team and it wasn't like the original system at all. We had to change the way we thought about property management. We're now really seeing a massive difference to how we operate our day to day. It's amazing."}],"markDefs":[],"style":"normal"},{"_key":"ad04a752276f","_type":"block","children":[{"_key":"2865ddc0ba530","_type":"span","marks":["strong"],"text":"How has Ailo helped you stay firm on fees?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9ca6b9d30126","_type":"block","children":[{"_key":"18960d29ff820","_type":"span","marks":[],"text":"We're in a very competitive environment where we've got agencies around us that charge only one or two percent. Those people would be better off giving up on property management and investing their time somewhere else, but we get compared to them."}],"markDefs":[],"style":"normal"},{"_key":"7320ac26bd10","_type":"testimonial","author":"Jeremy Deviesseux, Ray White Wentworth Point","quote":[{"_key":"246561324aa2","_type":"block","children":[{"_key":"36716fb592a8","_type":"span","marks":[],"text":"I feel that because of our point of difference with Ailo now, we can firmly stand out from the crowd. Our customers appreciate what we're offering and a lot of landlords out there want that change. We can command higher fees because our service is next level. People are really starting to understand that what you pay for is what you get."}],"markDefs":[],"style":"normal"}]},{"_key":"be9f6caaff17","_type":"block","children":[{"_key":"c63b958015410","_type":"span","marks":["strong"],"text":"How would you feel if Ailo was taken away from you?"}],"markDefs":[],"style":"normal"},{"_key":"096246dcffae","_type":"block","children":[{"_key":"08ccc062dec30","_type":"span","marks":[],"text":"I'd be very disappointed. We would have to step back into the stone age. I'd have to put more staff on and I wouldn’t be able to see the business growth I’m currently witnessing. It would be like taking a step backwards."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-81bdf32b924fc839fbb439b3f4b1736cd40a86bd-750x454-png","_type":"reference"}},"date":"2024-05-02","excerpt":"After 25 years in the industry, Jeremy has found a way to solve one of the industry's biggest challenges, while blowing his competition out of the water.","name":null,"previewVisual":null,"related":{"background":{"title":"Cloud","value":"#F7F7F7"},"relatedItems":[{"_key":"f71dae0f38ee","_ref":"0a363fb8-c2cc-4a89-abf5-97bfd977ea3d","_type":"relatedItem"},{"_key":"2e911fe1d77c","_ref":"131d09b2-44f9-4cf7-8209-bed0ee466d9f","_type":"relatedItem"},{"_key":"da6447a9d662","_ref":"ade42534-0c4f-4498-b760-6915b66d427d","_type":"relatedItem"}]},"slug":"blog/communication-is-now-jeremys-superpower","title":"Communication is now Jeremy’s superpower","videoUrl":null,"visualType":"image"},{"_createdAt":"2024-05-01T10:05:26Z","_id":"7984a28a-7201-4c92-b61b-3551e0cea820","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"be99412d0493","_type":"block","children":[{"_key":"cbd5bf588d400","_type":"span","marks":[],"text":"Balancing his young family while building his own business, Duncan always knows what’s going on with his Brisbane investment property despite his hectic schedule."}],"markDefs":[],"style":"normal"},{"_key":"350dea529884","_type":"block","children":[{"_key":"9337745ff82c0","_type":"span","marks":[],"text":"He can see how regularly his rent is paid on time, easily pull statements and bills at tax time, and skim updates from his property manager (instead of digging through his overflowing inbox!) – all in his Ailo app, and on his own schedule."}],"markDefs":[],"style":"normal"},{"_key":"cd75131e87f0","_type":"block","children":[{"_key":"e9ba54f54d7d0","_type":"span","marks":[],"text":"An Aussie expat in New York, Duncan was kind enough to give us a quick call after work to tell us how the Ailo app has helped him keep in touch with his property manager from across the Pacific (and a 14 hour time difference!)."}],"markDefs":[],"style":"normal"},{"_key":"7afd7d6213b3","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-59cc229eda69a10c31fe98e222af4d2f64f08370-937x525-png","_type":"reference"}},"url":"https://vimeo.com/946860135?share=copy"},{"_key":"c86e739bab90","_type":"block","children":[{"_key":"7858de7ee7ce0","_type":"span","marks":[],"text":"Why did you choose to work with Ray White Ashgrove?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"26b44649f189","_type":"block","children":[{"_key":"16b391658f700","_type":"span","marks":[],"text":"My sister-in-law said that she’d used the Ailo app before and that it was just really simple and easy. She said it made all of the communication with your agency super easy. We don't live in the same state or country that our property is in, so we were intrigued."}],"markDefs":[],"style":"normal"},{"_key":"c96b20cc7ada","_type":"block","children":[{"_key":"c3e80ce7d5520","_type":"span","marks":[],"text":"We ended up choosing Ray White Ashgrove, because they had a strong reputation – and, importantly, they were the only ones in the area at the time that were using Ailo."}],"markDefs":[],"style":"normal"},{"_key":"871af87f5b8c","_type":"block","children":[{"_key":"d1c384c6928b0","_type":"span","marks":[],"text":"What was the moment you realised you had a stellar property manager working for you?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d8461871ac0b","_type":"block","children":[{"_key":"18171690e16c0","_type":"span","marks":[],"text":"Tax time! Because we live in New York, we have different tax cycles so it feels like we are forever doing our taxes! To get one statement for our property manager back home in Australia is so good. All we have to do is forward it to our accountant and everything they need is included. It’s a huge, huge time saver. Otherwise, we’d have to go through all of our records to keep track of all the payments and expenses we’ve had. Last year, we were even able to get a custom statement made for the US tax year. I can’t tell you how many hours that saved us!"}],"markDefs":[],"style":"normal"},{"_key":"bb75e0053e39","_type":"imageBlock","visual":{"_type":"image","asset":{"_ref":"image-ef05e362786c044463d0b265399331b3f7c4327b-1501x1068-jpg","_type":"reference"}}},{"_key":"6750afe50085","_type":"block","children":[{"_key":"775e2b321d41","_type":"span","marks":[],"text":"🤩 "},{"_key":"11c5545cf52f","_type":"span","marks":["strong"],"text":"Duncan’s pro tip: "},{"_key":"99b982b897de","_type":"span","marks":["em"],"text":"Get your property manager to handle all of your property-related bills via Ailo then simply forward your end-of-financial-year statement (and the link to all your bills) directly to your accountant who can handle it from there."}],"markDefs":[],"style":"normal"},{"_key":"3787eec02ba4","_type":"block","children":[{"_key":"19f87c83734e0","_type":"span","marks":[],"text":"How often do you use the Ailo app?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"28be6d3e3b26","_type":"block","children":[{"_key":"5c2baa3163db0","_type":"span","marks":[],"text":"I don’t use it that often to be honest, but when I do it’s  a lifesaver. The other day I was filling out a form, and I needed to know what our weekly rent was. It had recently changed and I couldn't remember. So instead of going through the normal channels like reaching out directly to the agent or even going back in my files to find the lease agreement, I just jumped onto the app and was able to find it super quickly and super easily."}],"markDefs":[],"style":"normal"},{"_key":"1f8ab1362555","_type":"block","children":[{"_key":"1e134096f75b0","_type":"span","marks":[],"text":"What would you do if you didn’t have all your investment info at your fingertips anymore?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d589bf47ee2b","_type":"block","children":[{"_key":"9504201873270","_type":"span","marks":[],"text":"Life would be a lot more difficult. Living abroad and in a different time zone can make things tricky when we're trying to do business or communicate with anyone back home in Australia. So just having the ease and the peace of mind that if I need anything from my property – any statements, any bills, if I need to check on how much a renovation cost, or how much a bill cost, or even if I just have a question – I can do it myself, and on my time. Almost everything that I need is right on the app."}],"markDefs":[],"style":"normal"},{"_key":"480d1b29f0b1","_type":"block","children":[{"_key":"1e3325a404400","_type":"span","marks":[],"text":"If I didn't have the app, I imagine I would have to formulate emails and send them off to my property manager and hope that they would get back to me in time. And then it just feels like it's just such a headache. "}],"markDefs":[],"style":"normal"},{"_key":"e955ca5ef0a2","_type":"testimonial","author":"Duncan Fitzpatrick, a QLD investment property owner","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-3885ff5cb40d56a2b6578778a38c80a04a8f1b51-1087x1199-jpg","_type":"reference"}},"quote":[{"_key":"03b7efcd03e0","_type":"block","children":[{"_key":"84099b1364fb0","_type":"span","marks":[],"text":"Ailo is as good if not better than any banking app that I've used, so I would say get onboard!"}],"markDefs":[],"style":"normal"}]},{"_key":"9b8688891b3e","_type":"block","children":[{"_key":"8b1d2b5b39ea0","_type":"span","marks":[],"text":"We talk a lot about moments of delight at Ailo. When did you last experience this with your property manager?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e5328983796e","_type":"block","children":[{"_key":"1d0b33ba0ee80","_type":"span","marks":[],"text":"This is going to sound so minor, but I noticed this month a list of outstanding bills and fees appeared in the monthly statement. I don’t think I’ve seen that before. So much better! It just clears up that fuzzy question for me every time I saw it [the closing balance] of, ‘what is that money doing there?’ Now I know it's for bills, and how many, and I can plan my cash flow better."}],"markDefs":[],"style":"normal"},{"_key":"c6d3461402ac","_type":"block","children":[{"_key":"3548c93b8d5e0","_type":"span","marks":[],"text":"I know that’s minor and most people wouldn’t notice, but those little details and improvements are important. Anytime you’re managing your finances the last thing you want is to be left guessing or not sure."}],"markDefs":[],"style":"normal"},{"_key":"46b463a3e416","_type":"block","children":[{"_key":"a299b1e1b5ff0","_type":"span","marks":[],"text":"What would you say to a property investor who is considering giving the Ailo app a go?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"7a66673d5f19","_type":"block","children":[{"_key":"c5c1a34973e00","_type":"span","marks":[],"text":"Download the app! It's the one-stop-shop for every piece of information that you need about your property. It can all be done through the app. You can communicate with your agent, pay your bills, you can track your payments and your income, and get your monthly statements."}],"markDefs":[],"style":"normal"},{"_key":"89ce2c2344ef","_type":"block","children":[{"_key":"83c29ea9ba040","_type":"span","marks":[],"text":"What’s it like working with Ray White Ashgrove? You seem to really like it – want to give them a shoutout?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"388a4bd130f5","_type":"block","children":[{"_key":"a7e4c85dbe910","_type":"span","marks":[],"text":"Yes! Everyone on the "},{"_key":"68405511f8d2","_type":"span","marks":["b88cf1059e50"],"text":"Ray White Ashgrove"},{"_key":"7541463029d2","_type":"span","marks":[],"text":" team is great. They are nice to work with, they prompt with all the responses, they know what they're doing – I really can’t fault them. The communication lines just seem easy, because not only do we have the app, but we're all working off the same scorecard really. "}],"markDefs":[{"_key":"b88cf1059e50","_type":"linkV2","blank":true,"externalLink":"https://raywhiteashgrove.com.au/","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"4540ab92688e","_type":"block","children":[{"_key":"a43c8a38da7e","_type":"span","marks":[],"text":"So yeah, I would absolutely recommend Clara and the team at Ray White Ashgrove!"}],"markDefs":[],"style":"normal"},{"_key":"37001a03d368","_type":"testimonial","author":"Duncan Fitzpatrick, a QLD investment property owner","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-3885ff5cb40d56a2b6578778a38c80a04a8f1b51-1087x1199-jpg","_type":"reference"}},"quote":[{"_key":"9e16e3b95ef0","_type":"block","children":[{"_key":"8298b882f7df","_type":"span","marks":[],"text":"Ailo really is the main reason why we chose to work with our property manager in the first place! 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This includes."}],"markDefs":[],"style":"normal"},{"_key":"3db2f3e7fe78","_type":"block","children":[{"_key":"18f8786d673b","_type":"span","marks":[],"text":"Managing all the accounts, including bill entry, fee entry, ensuring bills are paid on time"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"f6f024fadbb8","_type":"block","children":[{"_key":"b097f9aa5125","_type":"span","marks":[],"text":"Managing the lease renewal process, with all communications set up as drafts for the property manager to review"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"13efe6442628","_type":"block","children":[{"_key":"cabd21cd3a6c","_type":"span","marks":[],"text":"Managing the core of the maintenance work, again with all communications set up as drafts"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"18223b8303f6","_type":"block","children":[{"_key":"4fd00639c209","_type":"span","marks":[],"text":"Scheduling inspections and preparing the reports"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"3a2a6decfb98","_type":"block","children":[{"_key":"02a1bd66630e","_type":"span","marks":[],"text":"Managing the property manager’s inbox, and also responding to basic renter enquiries."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"438f2f70884b","_type":"block","children":[{"_key":"48b5346e88390","_type":"span","marks":[],"text":"In the Administration Support model, the remote professional takes on administrative tasks across a number of property managers. 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I say, “you don't have to wait for anybody to tell you how you'll spend your money, when you're going to get your money, or what you’re going to do with your money”."}],"markDefs":[],"style":"normal"},{"_key":"74aa0efe3016","_type":"block","children":[{"_key":"0bf043fcf80d0","_type":"span","marks":[],"text":"We've always looked for ways to get out of this trust accounting environment where money is sitting in a non-interest bearing trust account for ages - for 30 days sometimes, and we're talking big rents. Now, that money can be shifted to an offset account where it’s actually useful."}],"markDefs":[],"style":"normal"},{"_key":"e4b44284e792","_type":"block","children":[{"_key":"f793b50193660","_type":"span","marks":[],"text":"This is so life changing in this industry, because you don't want anybody to control your finances - you want to control it yourself. 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He bought via a buyer's agent and the buyer's agent gave him the names of a few property managers,  but - my name was not on that list. He got hold of me through the Ray White network, and we set up a video interview."}],"markDefs":[],"style":"normal"},{"_key":"2a5408875568","_type":"block","children":[{"_key":"4f47660271f90","_type":"span","marks":[],"text":"Within 24 hours he had signed with me. I told him about how we use Ailo, that he could have live chats with his property manager and that he could see when his rent was being paid. He really liked that he could be in control of his property. Aside from the fact that we got on really well, I think that Ailo definitely pushed him over the line."}],"markDefs":[],"style":"normal"},{"_key":"2eea76b843f1","_type":"block","children":[{"_key":"ea66b306e9c60","_type":"span","marks":[],"text":"I have found that most investors want to be in control. 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We realised how easy it is to load property history into Ailo and that got us excited about future purchases."}],"markDefs":[],"style":"normal"},{"_key":"25c44e54ba67","_type":"block","children":[{"_key":"99f0de5b2ce50","_type":"span","marks":[],"text":"The day after the acquisition, we walked in and everything was on our system. Sure, we had to do a little bit of work loading ancillary fees, but it was nothing in comparison to the amount of work we would have had, had we not had Ailo."}],"markDefs":[],"style":"normal"},{"_key":"8e74844b7252","_type":"block","children":[{"_key":"8a22a693dd8c0","_type":"span","marks":["strong"],"text":"Any tips for agencies who have a few renters / investors who are hesitant about using Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"1e35987cb33e","_type":"block","children":[{"_key":"f856435105040","_type":"span","marks":[],"text":"We have one person in the office who's brilliant at explaining tech things to people. We have a few older tenants who got stressed about using an app, so she invited them to the office for a cup of tea and sat down with them to show them how it all works on their phone. She took the time to set it up for them."}],"markDefs":[],"style":"normal"},{"_key":"958fcdc649f2","_type":"block","children":[{"_key":"35eba07ababf0","_type":"span","marks":[],"text":"It's not a complicated app, and to me it's easier than mobile banking. Once you explain it a little further to those that need help, they feel a lot more comfortable and they feel great that they're actually part of this new technology."}],"markDefs":[],"style":"normal"},{"_key":"3282252022e0","_type":"block","children":[{"_key":"5256f2b245770","_type":"span","marks":["strong"],"text":"What was your Ailo onboarding experience like?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"8f41ec1e4abb","_type":"block","children":[{"_key":"6fe880a8533d0","_type":"span","marks":[],"text":"We had more"},{"_key":"6fe880a8533d1","_type":"span","marks":["strong"],"text":" "},{"_key":"6fe880a8533d2","_type":"span","marks":[],"text":"issues getting out of our old system, than we had coming onto Ailo. Ailo did everything for us. They"},{"_key":"6fe880a8533d3","_type":"span","marks":["strong"],"text":" "},{"_key":"6fe880a8533d4","_type":"span","marks":[],"text":"loaded up all of our properties, and, they made sure that all of our documents were in the right place. The day we switched over to Ailo, information about every single one of our properties was there in front of us."}],"markDefs":[],"style":"normal"},{"_key":"654a628b4d75","_type":"block","children":[{"_key":"abc28662b6230","_type":"span","marks":[],"text":"There is extensive training before you come onboard - they set you up with a portal of your own where you can jump on and you can test things out (where you can’t break it!), which is fantastic because by the time we actually switched over, everybody was very comfortable with the system."}],"markDefs":[],"style":"normal"},{"_key":"a6a6ae2f5266","_type":"block","children":[{"_key":"e88cf66a89120","_type":"span","marks":[],"text":"Our biggest challenge was convincing the team that [switching to Ailo] was a good thing. Nobody really likes change and they had all just got the hang of the last package. But Ailo’s training really helped to get them onside."}],"markDefs":[],"style":"normal"},{"_key":"8339eadc8d26","_type":"block","children":[{"_key":"3365822a86350","_type":"span","marks":["strong"],"text":"We love customer feedback at Ailo. Tell us about how you’ve put this into practice!"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f7bef1f81efe","_type":"block","children":[{"_key":"3128161897970","_type":"span","marks":[],"text":"We encourage our team to share their thoughts on anything they want to add to Ailo or to speak up on anything they don’t like. When we pass the feedback on, 99% of the time we come to work the next week and Ailo has sent us a message to tell us our feedback was taken on board and we can now do what we requested!"}],"markDefs":[],"style":"normal"},{"_key":"06fd1d4e54c8","_type":"block","children":[{"_key":"2f3ad30db3b10","_type":"span","marks":[],"text":"That's the beautiful thing about working with Ailo, they're actively asking for your suggestions. And that's been the fun part - seeing some of our ideas being utilised!"}],"markDefs":[],"style":"normal"},{"_key":"8fb7d19ee2b7","_type":"imageBlock","visual":{"_type":"image","asset":{"_ref":"image-7708515f5fcf7245b931677911eacaca41552d8e-3000x2000-jpg","_type":"reference"}}},{"_key":"bddbdc828bf5","_type":"block","children":[{"_key":"27ed976a36280","_type":"span","marks":["strong"],"text":"How would you feel if we took Ailo away from you tomorrow?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4d0fced27d70","_type":"block","children":[{"_key":"dd65522fedb0","_type":"span","marks":[],"text":"I would be very lost after having a taste of Ailo. I'd be lost without the immediate support; I'd be lost without the point of difference. And I'd certainly be lost without that dashboard on my computer every day, explaining to me at a glance - the state and shape of our business development and growth. It tells you how many properties you manage. You've got a report that shows exactly what you've lost, what you've retained, and your new business wins."}],"markDefs":[],"style":"normal"},{"_key":"94a9717e74aa","_type":"testimonial","author":"Janine Prinsloo, Ray White Northern Coast","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-7ea6e6309a66f5a869501b35ee43427d2f4f0b8b-794x794-png","_type":"reference"}},"quote":[{"_key":"5d7bf6359bee","_type":"block","children":[{"_key":"50a9f13e226a","_type":"span","marks":[],"text":"If you took Ailo away from me tomorrow, I'd pack my bag and I'd walk out the door. I could never go back to the old way of Business Development. I'd have to go and look for something similar and we all know that there's nothing out there that even touches it."}],"markDefs":[],"style":"normal"}]},{"_key":"bc0aa40cdca1","_type":"block","children":[{"_key":"c20dd8be8f550","_type":"span","marks":[],"text":"Ailo literally does half your job for you and saves you so much time. Once you have loaded your new investors, at the click of a button you transfer their information to your management authority, and get it out for signing. What once took so much time, can now be done literally in minutes. Oh and the checklists! I LOVE THEM!"}],"markDefs":[],"style":"normal"},{"_key":"548e7377c637","_type":"block","children":[{"_key":"0e901f3db0970","_type":"span","marks":[],"text":"I’ve worked for a long time in this industry with a lot of talented people and Ailo has taught me a lot in a very short period of time, about the potential of delivering a great service through technology."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-2be198bbab868ec89fd9b466524970471bf36f4e-1960x1020-png","_type":"reference"}},"date":"2024-03-21","excerpt":"With over 15 years of experience in property management, Janine would never go back to way things were before Ailo.","name":null,"previewVisual":null,"related":{"background":{"title":"Cloud","value":"#F7F7F7"},"relatedItems":[{"_key":"8466b0a75e86","_ref":"d15070b9-c682-49b3-8d0c-0d091a4dd622","_type":"relatedItem"},{"_key":"70def116d7d1","_ref":"97cde4a3-3e0f-4f8b-b1e7-d1cf27a6abe1","_type":"relatedItem"},{"_key":"b1af42d5eaa8","_ref":"0238ee13-0bac-4755-8ff5-0bfcac25b80f","_type":"relatedItem"}]},"slug":"blog/dont-you-dare-take-ailo-away-from-this-agency","title":"Don’t you dare take Ailo away from this agency!","videoUrl":null,"visualType":"image"},{"_createdAt":"2024-01-24T21:55:12Z","_id":"22d7ba0f-3ad7-4b94-9ced-92a21669b020","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"75cc4c2c41db","_type":"block","children":[{"_key":"2d73852e8aba0","_type":"span","marks":[],"text":"Investing in a rental property is a big decision. And you deserve a great property manager by your side to help you manage your investment day-to-day and stay on track to achieve your financial goals."}],"markDefs":[],"style":"normal"},{"_key":"bbe1b0a947c4","_type":"block","children":[{"_key":"2f5f29d3c5d70","_type":"span","marks":[],"text":"That’s why your property manager has invested in Ailo. They strive for excellence, and they are committed to transforming the way they work to deliver an even better service to you."}],"markDefs":[],"style":"normal"},{"_key":"1a5c6817cc9a","_type":"block","children":[{"_key":"441b6d3030700","_type":"span","marks":[],"text":"What does "},{"_key":"441b6d3030701","_type":"span","marks":["em"],"text":"better"},{"_key":"441b6d3030702","_type":"span","marks":[],"text":" mean? It means they want to be more responsive and adaptable to your needs and preferences. They want to make it easier for you to get a hold of them and to access important information like balances and upcoming expenses yourself. They want to give you better tools to maximise your cash flow, minimise mortgage stress, and more easily manage your expenses. They want to take care of maintenance and repairs faster, so your renters are happier and want to stay longer."}],"markDefs":[],"style":"normal"},{"_key":"b5561ca02432","_type":"block","children":[{"_key":"4ebc7d9ee2730","_type":"span","marks":[],"text":"Importantly, they want you to feel supported, confident, and in control."}],"markDefs":[],"style":"normal"},{"_key":"6b4e4a604fe1","_type":"block","children":[{"_key":"cca5e150182f0","_type":"span","marks":[],"text":"Ailo is a new approach to property management that uses technology to give you this level of choice and convenience that you’ve come to expect in other parts of your life already."}],"markDefs":[],"style":"normal"},{"_key":"4e131cb60713","_type":"block","children":[{"_key":"65f2dc23e0f70","_type":"span","marks":[],"text":"Technology is transforming services everywhere. It’s giving us more choice and convenience by putting us in control of the service we use – from the way we bank, to the way we invest, to the way we order taxis and takeaway food, and now to the way we manage investment properties."}],"markDefs":[],"style":"normal"},{"_key":"fb4cfd900a25","_type":"block","children":[{"_key":"d5561c28647e0","_type":"span","marks":[],"text":"As your agency moves over to Ailo, there are a number of really positive things you can and should expect to change as they transform how they work day-to-day. This blog explains more about Ailo and goes through each of these key changes, including:"}],"markDefs":[],"style":"normal"},{"_key":"9d4bc83269d1","_type":"block","children":[{"_key":"a264282c728a0","_type":"span","marks":[],"text":"What is Ailo?"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"7fbc10374249","_type":"block","children":[{"_key":"945d445e82820","_type":"span","marks":[],"text":"What can I expect if my property manager uses Ailo?"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"e1aa7dab0a22","_type":"block","children":[{"_key":"3b97262a68500","_type":"span","marks":[],"text":"What is the Ailo app, and why should I use it?"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"c68ca597cef9","_type":"block","children":[{"_key":"e40c3f70e0380","_type":"span","marks":[],"text":"1. What is Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"24da669f3b11","_type":"block","children":[{"_key":"b1187cf4bb3d0","_type":"span","marks":[],"text":"At Ailo, we’re in the business of helping property managers transform how they work day-to-day, so they can get closer to their customers (you!)."}],"markDefs":[],"style":"normal"},{"_key":"aae9562854d8","_type":"block","children":[{"_key":"def894b1051b0","_type":"span","marks":[],"text":"To do this, we built a technology platform called Ailo to help your property manager manage rental properties in new and powerful ways – and to help them build better relationships with customers, and better businesses, as a result."}],"markDefs":[],"style":"normal"},{"_key":"b1b5789be929","_type":"block","children":[{"_key":"3904f942a8490","_type":"span","marks":[],"text":"Put simply, property managers use Ailo to deliver better and new services. In this respect, Ailo is more than just a new piece of technology. It’s a wholly new and up-to-date approach to property management. The next section of this blog delves into what this transformation means for you."}],"markDefs":[],"style":"normal"},{"_key":"c168188b3490","_type":"block","children":[{"_key":"69617f2b98cb0","_type":"span","marks":[],"text":"The part about Ailo you'll probably see and hear about the most is our mobile app for property investors, called ‘the Ailo app’. The app gives you access to even more new (and better) services. And, it gives you the ability to deeply customise how you work with your property manager to maximise your investment."}],"markDefs":[],"style":"normal"},{"_key":"d8592f8e6aa9","_type":"block","children":[{"_key":"a9a6df7424210","_type":"span","marks":[],"text":"We believe everyone can win in property management, and designed Ailo to prove it. You can "},{"_key":"0f717a58365e","_type":"span","marks":["f1a3018881bd"],"text":"read more about Ailo and our mission here"},{"_key":"b310a99b2e2a","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"f1a3018881bd","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"1003ee32-8ce8-4eab-a81a-925d26ab846c","_type":"reference"}}],"style":"normal"},{"_key":"3e8d7f09caa9","_type":"block","children":[{"_key":"779e319cf1020","_type":"span","marks":[],"text":"2. What can I expect if my property manager uses Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3570b6404598","_type":"block","children":[{"_key":"c400a9839e340","_type":"span","marks":[],"text":"In addition to an overall lift in customer service, here’s why property investors prefer agencies who use Ailo to manage their investments:"}],"markDefs":[],"style":"normal"},{"_key":"080ae16cc2c6","_type":"block","children":[{"_key":"428d75c1b6100","_type":"span","marks":[],"text":"More consistent, secure rental income, because we help your tenants pay on time"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"6bf07854df34","_type":"block","children":[{"_key":"4e7424518d620","_type":"span","marks":[],"text":"We allow your property manager to offer "},{"_key":"8cb577f016b3","_type":"span","marks":["610881216721"],"text":"more fast and secure payment methods"},{"_key":"292015f6397e","_type":"span","marks":[],"text":" to renters to make it easier for them to pay consistently on time – including direct debit, manual bank transfer, credit card, debit card, and Centrepay."}],"markDefs":[{"_key":"610881216721","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"post","postLink":{"_ref":"2a9c28aa-62e9-4b42-9eec-c316fe9e2fda","_type":"reference"}}],"style":"normal"},{"_key":"c45d6bac87dd","_type":"block","children":[{"_key":"cf9edaf1f4f90","_type":"span","marks":[],"text":"Our embedded payments platform gives renters the choice to pay manually or automatically and easily coordinate payments as a group of tenants. Plus, we built smart notifications for upcoming rent, and made it crystal clear what date tenants are paid up to in their Ailo app for renters. "}],"markDefs":[],"style":"normal"},{"_key":"1bbc494b52cc","_type":"block","children":[{"_key":"7f3523d31e29","_type":"span","marks":[],"text":"It sounds crazy, but simply showing renters their paid-to date and sending auto-reminders when their rent is due has seen agencies on Ailo experience astronomical drops in arrears."}],"markDefs":[],"style":"normal"},{"_key":"795fcb12fb1d","_type":"block","children":[{"_key":"5abac94247e00","_type":"span","marks":[],"text":"Ailo includes a better project management tool for property managers too, which helps them stay on top of lease renewals and minimise vacancy rates – giving you peace of mind with a more stable and consistent passive income. "}],"markDefs":[],"style":"normal"},{"_key":"5b68930d4a5e","_type":"block","children":[{"_key":"1a824e2fb5440","_type":"span","marks":[],"text":"A more responsive property management team"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"f24a9d56d0fb","_type":"block","children":[{"_key":"a1be9688a5b00","_type":"span","marks":[],"text":"Ailo makes communication a lot easier and faster."}],"markDefs":[],"style":"normal"},{"_key":"0dd46c34a703","_type":"block","children":[{"_key":"98296b6bbe470","_type":"span","marks":[],"text":"To begin, your property manager has their Ailo app with them all day, which means they can respond to you when they’re out of the office at inspections and leasings."}],"markDefs":[],"style":"normal"},{"_key":"88c65c59ef0c","_type":"block","children":[{"_key":"96efb3ef64040","_type":"span","marks":[],"text":"We’ve also built technically that not only pulls all of your emails into their Ailo app and associates it to your property – it also gives them the ability to pin your messages to the different tasks they are working on for you. For example, if you email approval for a quote to fix a broken dishwasher, that email is also logged in their repair task for easy reference by anyone on the team. This not only makes it easier for them to keep you in the loop, it also makes it easy for another member of their team to jump in and keep things moving if your property manager is off sick or on leave."}],"markDefs":[],"style":"normal"},{"_key":"e4c611ac8117","_type":"block","children":[{"_key":"3a9428308dc00","_type":"span","marks":[],"text":"Faster repairs with better quality tradies keep your investment well-maintained"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"89081bbb6474","_type":"block","children":[{"_key":"c681b0b5ea3d0","_type":"span","marks":[],"text":"Ailo has a lot of automation and workflow management tools to help property managers manage their work more effectively. As a result, we see in our data that repairs are being completed more quickly. But better project management tools is only part of the solution."}],"markDefs":[],"style":"normal"},{"_key":"50572d79a087","_type":"block","children":[{"_key":"51236f1c0d300","_type":"span","marks":[],"text":"Having a stable income is more important than ever these days. That’s why we’ve made it easier for your renters to not only pay rent on time but to also flag concerns, repairs and maintenance, so your property manager can resolve issues sooner. Our embedded messaging platform also helps with this."}],"markDefs":[],"style":"normal"},{"_key":"593e4b4959ed","_type":"block","children":[{"_key":"571b135129110","_type":"span","marks":[],"text":"And, through Ailo’s industry-first payments platform, agencies are able to support their network of quality tradespeople with faster payments – which means tradespeople are more and more likely to prioritise jobs with Ailo agencies. Typically, tradespeople have to wait until end of month or even longer for larger bills that need multiple rent cycles to cover them to get paid. This delay can be crippling for small businesses who rely on strong cash flow. With quality trades in high demand, this is a huge advantage."}],"markDefs":[],"style":"normal"},{"_key":"33e6f78202dd","_type":"block","children":[{"_key":"effefb8cd16b0","_type":"span","marks":[],"text":"Less stress at tax time"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"207d75dd00ab","_type":"block","children":[{"_key":"efa8fd6c355b0","_type":"span","marks":[],"text":"Keeping documents in order for tax time can be time consuming and stressful. With Ailo, there’s no need to keep an old shoe box full of invoices and statements to tackle at year end."}],"markDefs":[],"style":"normal"},{"_key":"e43a87a43dfb","_type":"block","children":[{"_key":"a7c965248c1c0","_type":"span","marks":[],"text":"On 1 July, we automatically email you an easy-to-read, end of financial year statement. All of your property expenses, whether you paid for them with a credit card or from rental income, are logged and included."}],"markDefs":[],"style":"normal"},{"_key":"ff3e248cd490","_type":"block","children":[{"_key":"d3c52d71eefc0","_type":"span","marks":[],"text":"Plus, your statement and accompanying emails will include a link to a ZIP file that will contain all of your bills processed and uploaded through Ailo during the fiscal year – making it easy for you to simply forward the one email to your accountant."}],"markDefs":[],"style":"normal"},{"_key":"13b1a9ce2219","_type":"block","children":[{"_key":"d2127b2edcf10","_type":"span","marks":[],"text":"Peace of mind your property is compliant and your tenants are safe"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"bc026c78d2f8","_type":"block","children":[{"_key":"f1e615e07f060","_type":"span","marks":[],"text":"In our experience, too many rental properties are not compliant with the patchwork of complex and evolving State and Federal legislation designed to protect renters from house fires, electrical faults and strangulation from corded windows and blinds. In Queensland alone, we’ve found almost a quarter of rental properties are not compliant upon first inspection."}],"markDefs":[],"style":"normal"},{"_key":"337f17b1d484","_type":"block","children":[{"_key":"bc8a33f7b5ba0","_type":"span","marks":[],"text":"Ailo partnered with Australia’s leading compliance provider to make it easier for your property manager to keep your investment property compliant and safe for your renters."}],"markDefs":[],"style":"normal"},{"_key":"6e52f4054dea","_type":"block","children":[{"_key":"aa7df17be1cf0","_type":"span","marks":[],"text":"The solution is embedded directly into your property manager’s Ailo app, and the automations and smart project management tools we’ve built make it simple to stay on top of legally-required inspections and hardware repairs and maintenance. Plus, to help with your cash flow and eliminate any surprise bills, we automatically break down your annual bill into a more manageable monthly fee deducted directly from your rental income."}],"markDefs":[],"style":"normal"},{"_key":"ab4747aae5bb","_type":"block","children":[{"_key":"3c83c723d0730","_type":"span","marks":[],"text":"We offer this solution to Ailo agencies in major cities and towns across Queensland, New South Wales, Victoria, South Australia and the ACT – and are continuously working to expand our reach."}],"markDefs":[],"style":"normal"},{"_key":"f2fea9c092c1","_type":"block","children":[{"_key":"09cb705725e60","_type":"span","marks":[],"text":"Our goal is to educate you on your legal obligations as a rental property owner, and give you peace of mind that your tenants are safe and you are protected from unacceptable legal risks of noncompliance."}],"markDefs":[],"style":"normal"},{"_key":"3ea9056f4bf0","_type":"block","children":[{"_key":"792733fc7ce60","_type":"span","marks":[],"text":"3. What is the Ailo app, and why should I download it?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2b55ef1468f9","_type":"block","children":[{"_key":"134972f1c9190","_type":"span","marks":[],"text":"This isn’t just another useless app or portal that’s home to all your monthly statements and not much else. The Ailo app was designed to elevate your experience owning an investment property."}],"markDefs":[],"style":"normal"},{"_key":"49f7846db746","_type":"block","children":[{"_key":"5fd45659920c0","_type":"span","marks":[],"text":"From better visibility into what’s going on to direct access to funds, there are many reasons property investors love the Ailo app. But the most common theme we hear is around customisation and personalisation, so let’s start there:"}],"markDefs":[],"style":"normal"},{"_key":"8e0fa3e50b46","_type":"block","children":[{"_key":"c0bfd2cd9e040","_type":"span","marks":[],"text":"Customise the service to your unique situation"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"6c12b6ec8d23","_type":"block","children":[{"_key":"1b636569265d0","_type":"span","marks":[],"text":"Every property and every property investor is unique. So why is it that property management has traditionally been a one-size-fits-all proposition? For the first time ever, the Ailo app gives property owners more choice, control, and visibility in how their property manager manages their investment – and their relationship."}],"markDefs":[],"style":"normal"},{"_key":"9514c224b7c8","_type":"block","children":[{"_key":"8a6d492b03bc0","_type":"span","marks":[],"text":"Whether you want to delegate everything and only be called in an emergency or you want full control so you can tinker and find new ways to make your money work harder (or somewhere in between!), the Ailo app gives you more choice and control to match the service to your unique needs."}],"markDefs":[],"style":"normal"},{"_key":"94fb17cb1fc8","_type":"block","children":[{"_key":"684012bbfdf10","_type":"span","marks":[],"text":"Through the Ailo app, you control your profile and account settings including when and where your funds are deposited and when and how your bills are paid."}],"markDefs":[],"style":"normal"},{"_key":"0dc583e9685f","_type":"block","children":[{"_key":"f289f70ce1a00","_type":"span","marks":[],"text":"You can group multiple investment properties together and automatically use income from one to cover bills for another. 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You now have the option to withdraw your rental income anytime, and cover expenses with your debit or credit card instead the day they are due (and not a moment sooner!) – and collect those rewards points!"}],"markDefs":[],"style":"normal"},{"_key":"fe6318e29002","_type":"block","children":[{"_key":"53ebf179dd960","_type":"span","marks":[],"text":"Your bills, no matter how you paid for them, will still be reflected in your statements to make tax time easier."}],"markDefs":[],"style":"normal"},{"_key":"a47d197e4789","_type":"block","children":[{"_key":"10c1349aaa62","_type":"span","marks":[],"text":"There is typically a small service fee to pay bills via your Ailo app using credit card, debit card or automated direct debit. However, we are currently reviewing our payment methods for bills, and as a result have placed a waiver on all service fees for bill payments for the time being. 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So if the rent is late, your property manager can get on top of it sooner."}],"markDefs":[],"style":"normal"},{"_key":"cea8d9644efa","_type":"block","children":[{"_key":"f96e11b1b86c0","_type":"span","marks":[],"text":"The goal is no end-of-month surprises."}],"markDefs":[],"style":"normal"},{"_key":"47f372d27c9e","_type":"block","children":[{"_key":"1279012d78a90","_type":"span","marks":[],"text":"Fast, secure and more immediate responses with in-app chat"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"660866281c87","_type":"block","children":[{"_key":"60e56984287d0","_type":"span","marks":[],"text":"The Ailo app has an embedded communications platform that lets you quickly and easily send secure messages directly to your property manager. We call this feature, Chat."}],"markDefs":[],"style":"normal"},{"_key":"906ce7105c0c","_type":"block","children":[{"_key":"f971f4d130650","_type":"span","marks":[],"text":"Chat lets you have a quick back-and-forth conversation with your property manager and without the (unnecessary) formalities and lag of more traditional tools like email. In fact, many of our property investors argue it’s a much more efficient and accessible way to contact their property manager compared to email or phone. Some also love having all of their communication about their investment property in one place in their app, instead of having to dig through their overflowing email inboxes."}],"markDefs":[],"style":"normal"},{"_key":"e0425d113208","_type":"block","children":[{"_key":"8caeb340bf6d0","_type":"span","marks":[],"text":"Elevating your investment experience"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"da80fe5755f6","_type":"block","children":[{"_key":"a331787ccc010","_type":"span","marks":[],"text":"We built Ailo to help put trust and transparency back into property management so everyone who rents, manages, owns or services a rental property has a better experience."}],"markDefs":[],"style":"normal"},{"_key":"0db3a7eb14aa","_type":"block","children":[{"_key":"72fe2d2d0af80","_type":"span","marks":[],"text":"Your agency invested in Ailo, because they want to deliver a "},{"_key":"72fe2d2d0af81","_type":"span","marks":["em"],"text":"better"},{"_key":"72fe2d2d0af82","_type":"span","marks":[],"text":" service to their clients. And a better experience starts with giving you more and better choices."}],"markDefs":[],"style":"normal"},{"_key":"353479b3b561","_type":"block","children":[{"_key":"be24843984510","_type":"span","marks":[],"text":"If you don’t want to "},{"_key":"de045547504f","_type":"span","marks":["6aa8f3138113"],"text":"download the Ailo app"},{"_key":"9bb6852e5363","_type":"span","marks":[],"text":", that’s okay. You don’t have to. Whenever you are ready to unlock an easier way to communicate with your property manager, access bills, statements and real-time balances on your own time, and take more control over when and where your funds are deposited (and how your bills are paid!) – our door is always open."}],"markDefs":[{"_key":"6aa8f3138113","_type":"linkV2","blank":false,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"6864f140-1d29-4941-b30e-eadcefa19d51","_type":"reference"}}],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-e8686ed6c6b0e44a8b070c5bb810c03069f09db3-1680x1120-jpg","_type":"reference"}},"date":"2024-01-25","excerpt":"Great property managers use Ailo to deliver better and new services to their customers. As a property investor, here is what you can expect. ","name":null,"previewVisual":null,"related":{"background":{"title":"White","value":"#FFFFFF"},"relatedItems":[{"_key":"bbca47ecc58a","_ref":"8b125f1f-c6ff-4a28-a036-f8a66478f8ff","_type":"relatedItem"},{"_key":"6fd675c52954","_ref":"1003ee32-8ce8-4eab-a81a-925d26ab846c","_type":"relatedItem"},{"_key":"d73dddfc40fc","_ref":"1fd55347-ca79-4197-9958-e874b9d964e2","_type":"relatedItem"}]},"slug":"blog/what-it-means-for-your-property-manager-to-be-on-ailo-investors","title":"What it means for your property manager to be on Ailo | investors","videoUrl":null,"visualType":"image"},{"_createdAt":"2024-01-04T02:40:28Z","_id":"97cde4a3-3e0f-4f8b-b1e7-d1cf27a6abe1","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"57871c6065bc","_type":"block","children":[{"_key":"601ec47730160","_type":"span","marks":[],"text":"Let’s not beat around the bush; if you’re a property manager, Ailo will change the way you work. Switching to Ailo means changing some pretty core processes, like how you handle money and how you communicate with customers."}],"markDefs":[],"style":"normal"},{"_key":"00a518279a6f","_type":"block","children":[{"_key":"3723a69702600","_type":"span","marks":[],"text":"Dealing with change in a busy property management business is always going to have challenges. But taking a small step back to deal with the change to Ailo, you’ll also be taking a giant leap forward in your work and career."}],"markDefs":[],"style":"normal"},{"_key":"a44ea65f416b","_type":"block","children":[{"_key":"74ed3203e85a0","_type":"span","marks":[],"text":"Are you ready?"}],"markDefs":[],"style":"normal"},{"_key":"85eb2c512f43","_type":"block","children":[{"_key":"d6a13841a89f0","_type":"span","marks":[],"text":"The best way to tackle this change is to be prepared. And the best way to get prepared is to be informed and ask questions like:"}],"markDefs":[],"style":"normal"},{"_key":"0a44f4f5a48d","_type":"block","children":[{"_key":"043dd472c7e80","_type":"span","marks":["em"],"text":"What is Ailo?"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"7273d65865cf","_type":"block","children":[{"_key":"84b033c8a26a","_type":"span","marks":["em"],"text":"What does upgrading to Ailo look like?"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"a0cc1bcacc71","_type":"block","children":[{"_key":"2bce8c2ecaeb","_type":"span","marks":["em"],"text":"How will my job change over the next 12 months?"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"6f769f3ba8fb","_type":"block","children":[{"_key":"22b865f0de9d","_type":"span","marks":["em"],"text":"What does this mean for my career in the long run?"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"8d1f8e5054a8","_type":"block","children":[{"_key":"6a557a629cbf0","_type":"span","marks":[],"text":"In this blog, we’ll answer these questions to help you prepare, minimise the change from switching, and maximise the next leap forward in your career."}],"markDefs":[],"style":"normal"},{"_key":"11583d25dc36","_type":"block","children":[{"_key":"3a691cc9f9a80","_type":"span","marks":[],"text":"What is Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b4fe06e7b2dd","_type":"block","children":[{"_key":"e33c425866750","_type":"span","marks":[],"text":"You’ve probably heard a few different versions of what Ailo is through the grapevine, so let’s clear it up."}],"markDefs":[],"style":"normal"},{"_key":"a6ae009bc9af","_type":"block","children":[{"_key":"1ddeb33550660","_type":"span","marks":[],"text":"Ailo is a cloud-based, all-in-one property management platform built for Australian rentals. It enables you – the property management team – to effectively manage a rent roll (and all the important relationships that go with it)."}],"markDefs":[],"style":"normal"},{"_key":"0adc484bbd55","_type":"block","children":[{"_key":"6c627abe06b60","_type":"span","marks":[],"text":"There are 4 key parts to using Ailo as a property manager:"}],"markDefs":[],"style":"normal"},{"_key":"1077cfd6943f","_type":"block","children":[{"_key":"57a57d170e7a","_type":"span","marks":[],"text":"Ailo will handle most of your payments and accounting for you"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"fb2335cd4d1c","_type":"block","children":[{"_key":"69ed83f809fc","_type":"span","marks":[],"text":"You’ll manage all your customers and communications in Ailo"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"57223c6e242d","_type":"block","children":[{"_key":"3073ca7b3dee","_type":"span","marks":[],"text":"You’ll manage all your tasks and workflows across your team in Ailo"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"cc9835cb483d","_type":"block","children":[{"_key":"1a4f65ebafb9","_type":"span","marks":[],"text":"You’ll handle all your standard property compliance in Ailo"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"bdf6d5368409","_type":"block","children":[{"_key":"246ad17959120","_type":"span","marks":[],"text":"Let’s start with the biggest change for most property managers: the way you manage money."}],"markDefs":[],"style":"normal"},{"_key":"3538f81ee5d0","_type":"block","children":[{"_key":"0fc5b049facb","_type":"span","marks":[],"text":"Payments and accounting in Ailo"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"f558901fde93","_type":"block","children":[{"_key":"51bdcb87e5a30","_type":"span","marks":[],"text":"With a fully embedded payment system, Ailo has everything you need to manage rent, bills, bonds, and disbursements."}],"markDefs":[],"style":"normal"},{"_key":"2cef57780bf6","_type":"block","children":[{"_key":"4fdf1a3de9800","_type":"span","marks":[],"text":"The majority of renters choose to pay rent through the Ailo app instead of through your trust account because it gives them full transparency over paid-to dates and rent owed as well as an array of payment options. They also get automated rent reminders if they don’t have automated payments set up."}],"markDefs":[],"style":"normal"},{"_key":"775cdc880ae9","_type":"block","children":[{"_key":"3beac01931180","_type":"span","marks":[],"text":"As the property manager, you’ll be able to see as soon as rent is paid through Ailo, so you’ll know what’s been paid and what hasn’t. All these features work together to ensure rent gets paid on time with little to no effort on your part as the property manager."}],"markDefs":[],"style":"normal"},{"_key":"f968b3e0e49c","_type":"block","children":[{"_key":"d6029b982eb00","_type":"span","marks":[],"text":"While you can also choose to manage your trust account in Ailo the majority of your transactions will no longer need a trust account, eliminating all the admin, risk, and bank fees associated with trust account transactions."}],"markDefs":[],"style":"normal"},{"_key":"5540586a1305","_type":"block","children":[{"_key":"86078221e0b0","_type":"span","marks":[],"text":"Watch this video to learn more about payments and accounting in Ailo:"}],"markDefs":[],"style":"largeBody_withSpace"},{"_key":"3a8908de9efc","_type":"videoPlayer","background":{"title":"None","value":"transparent"},"previewVisual":{"_type":"image","asset":{"_ref":"image-e847a253a9a7aa975572f78764d15bc9eb701825-1920x1080-png","_type":"reference"}},"url":"https://ailo.wistia.com/medias/l7bugkbkaj"},{"_key":"82cd942d3dcf","_type":"block","children":[{"_key":"73719ba44cb4","_type":"span","marks":[],"text":"Customer and communication in Ailo"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"6f81123a8144","_type":"block","children":[{"_key":"59526d6582db0","_type":"span","marks":[],"text":"Ailo stores and displays all your tenancy and management data in an easy-to-use interface. 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So now, not only do you have an amazing memory, but you also have this uncanny ability to always be up-to-date with who said what."}],"markDefs":[],"style":"normal"},{"_key":"72870d95de32","_type":"block","children":[{"_key":"9aee14d1a667","_type":"span","marks":[],"text":"Watch this video to learn more about communication in Ailo:"}],"markDefs":[],"style":"largeBody_withSpace"},{"_key":"66698f1f9e6f","_type":"videoPlayer","background":{"title":"None","value":"transparent"},"previewVisual":{"_type":"image","asset":{"_ref":"image-691cc114edb9767e3ce5e5ddb579072a90c0197c-1920x1080-png","_type":"reference"}},"url":"https://ailo.wistia.com/medias/rtgqk50438"},{"_key":"2cbc11f6bfc5","_type":"block","children":[{"_key":"8c19b90628dd","_type":"span","marks":[],"text":"Tasks and workflows in Ailo"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"2b3560a1cbf6","_type":"block","children":[{"_key":"ee34e510aab80","_type":"span","marks":[],"text":"With all your customers, communications and payment information at your fingertips, Ailo becomes your property management crystal ball, helping you see everything. But even with all this clarity, you still have to get out there and get things done. That’s where Ailo Projects comes in."}],"markDefs":[],"style":"normal"},{"_key":"6fdf0a3fe292","_type":"block","children":[{"_key":"8628c6ccc3f60","_type":"span","marks":[],"text":"Projects are what we call the task and process management side of Ailo. It works alongside Ailo’s payments and communications – as well as integrating with REI Forms, Formslive or Realworks – to help you get your work done quickly, consistently, and collaboratively."}],"markDefs":[],"style":"normal"},{"_key":"ad84d2a44a9a","_type":"block","children":[{"_key":"43d5fa98a1870","_type":"span","marks":[],"text":"Projects help you manage consistent service across large teams both in your office and with remote professionals. You can template the expected timeline for your work and who each step will be assigned to."}],"markDefs":[],"style":"normal"},{"_key":"d86adb89be5b","_type":"block","children":[{"_key":"495cab999be50","_type":"span","marks":[],"text":"While projects can be customised to work for your agency, they also come pre-loaded with some industry best-practice processes to help you get started. 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Over that time, we’ve developed and refined our process to make the switch as smooth as possible."}],"markDefs":[],"style":"normal"},{"_key":"a4cb556bd7b8","_type":"block","children":[{"_key":"aff7b15b808a0","_type":"span","marks":[],"text":"Watch this video to understand the typical upgrade process and what you can expect:"}],"markDefs":[],"style":"largeBody_withSpace"},{"_key":"b9618ef81935","_type":"videoPlayer","background":{"title":"None","value":"transparent"},"previewVisual":{"_type":"image","asset":{"_ref":"image-c21044adb05c1fecf2ce11cb8c74b2e117c90ba0-1920x1080-png","_type":"reference"}},"url":"https://ailo.wistia.com/medias/cjm5rr7g0m"},{"_key":"0bd38ea967e4","_type":"block","children":[{"_key":"f57563793c71","_type":"span","marks":[],"text":"What does my job look like on Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f23332dd4d16","_type":"block","children":[{"_key":"93e495ae651c0","_type":"span","marks":[],"text":"Here’s a quick breakdown of the first 12 months on Ailo and the changes you can expect to see in your role."}],"markDefs":[],"style":"normal"},{"_key":"0fc2d717bdaf","_type":"block","children":[{"_key":"b249054d5545","_type":"span","marks":[],"text":"Your first month on Ailo "}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"6f600f4cfe79","_type":"block","children":[{"_key":"1ab1a1a016e90","_type":"span","marks":[],"text":"The first month is all about getting transitioned over and learning a new way of working in Ailo. This is usually the most challenging phase – with the focus mostly on settling in and finding your feet – but some agencies will start seeing benefits straight away too."}],"markDefs":[],"style":"normal"},{"_key":"09da3f66549b","_type":"block","children":[{"_key":"fb7e01c35f240","_type":"span","marks":[],"text":"80% of your renters are live, actively using the app and making payments. The other 20% or so typically carry on paying their rent as they do today."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"5e804086310d","_type":"block","children":[{"_key":"47c46c1845760","_type":"span","marks":[],"text":"No mid-month, end-of-month, or end of financial year statements. Ailo is generating all of that for you."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"3a5e9fe8eb9c","_type":"block","children":[{"_key":"a1f41bb277c90","_type":"span","marks":[],"text":"A substantial reduction in email communication. When people can access information for themselves, a lot of that back-and-forth communication just stops, freeing up you and your inbox."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"704417209f58","_type":"testimonial","author":"Emma Blake, principal and property manager at a boutique agency in Pittwater NSW","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-22cb60e1e7d50d9f0444b3e2c4e25d24f8a42b53-800x800-jpg","_type":"reference"}},"quote":[{"_key":"671fd3c83de9","_type":"block","children":[{"_key":"107c4adf870f0","_type":"span","marks":[],"text":"“The daily questions I used to get from landlords – ‘Can you send me a copy of my statement?’ or ‘Has my tenant paid yet?’ – they don’t need me to do that anymore. They can just get it off the Ailo app. Those little things add up to a lot of time back.”"}],"markDefs":[],"style":"normal"}]},{"_key":"177a0804648a","_type":"block","children":[{"_key":"d6009f818518","_type":"span","marks":[],"text":"3 months on Ailo"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"451b802e41d7","_type":"block","children":[{"_key":"c08338e031dc0","_type":"span","marks":[],"text":"By now most teams are fully up and running in the new system. You should be feeling settled and confident that you know how everything works. You’ll also start to see:"}],"markDefs":[],"style":"normal"},{"_key":"cb683926514d","_type":"block","children":[{"_key":"1a3f85bd37e60","_type":"span","marks":[],"text":"Arrears should be 1% or less with little to no effort. It’s incredible when you think about it. All that effort that you are putting into keeping your arrears - you don't have to do it anymore. Ailo takes care of it."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"6a6573e51a89","_type":"block","children":[{"_key":"7bd8bbc9d7f50","_type":"span","marks":[],"text":"You're going to get around 30% of your time back. That means calmer and happier teams because you’re spending less time on admin and more time on the interesting parts of the job."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"c41fcad726fe","_type":"testimonial","author":"Marie O’Flaherty, property manager at agency with 600+ properties under management in Coomera QLD","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-8dad63ca5e9d98f4ec0e045e0e3b2fc314bec4a5-794x794-webp","_type":"reference"}},"quote":[{"_key":"285aaf05e950","_type":"block","children":[{"_key":"9508496f818c0","_type":"span","marks":[],"text":"“When I first started using Ailo, I was managing about 120 properties and working five days a week. After just 6 weeks on Ailo, I realised I had so much more capacity. I dropped down to four days a week and since then have taken on more properties”."}],"markDefs":[],"style":"normal"}]},{"_key":"32457fdef35f","_type":"block","children":[{"_key":"e3445a0214d9","_type":"span","marks":[],"text":"6 months on Ailo"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"2b7cd285a092","_type":"block","children":[{"_key":"633401164d5e0","_type":"span","marks":[],"text":"By now you and the rest of the team should be feeling much happier, with consistently manageable workloads, leaving at five o'clock, and not having to do those extra hours. You’ll also start to see:"}],"markDefs":[],"style":"normal"},{"_key":"98a0536326f0","_type":"block","children":[{"_key":"5dc1bdb0443d0","_type":"span","marks":[],"text":"Organic growth with existing property investors. Investors with more than one property will start moving their other properties to you."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"eb84aec71e76","_type":"block","children":[{"_key":"6aaa2722103a","_type":"span","marks":[],"text":"Some agencies have reported over 20% management fee growth by the 6-month mark."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"48677d1c1e40","_type":"block","children":[{"_key":"91aeaf813c71","_type":"span","marks":[],"text":"Some report over 15% growth in new managements."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"e32aec69be09","_type":"testimonial","author":"Michael Simpson, director of agency with 600+ properties under management in Ashfield NSW","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-d3299ff977bb3ce9c89440edac14b6d22c93995c-480x480-jpg","_type":"reference"}},"quote":[{"_key":"1a95cdd812b8","_type":"block","children":[{"_key":"f03874a6c5bb0","_type":"span","marks":[],"text":"“One of our clients recently brought 40 other properties he had with other agents throughout Sydney to us because he just loved the way we did things. The way Ailo keeps things in order: clear, concise, and the communication is just perfect for what he needed. It was a no-brainer for him.”"}],"markDefs":[],"style":"normal"}]},{"_key":"e92316c2ce1b","_type":"block","children":[{"_key":"82bd4a5f0ae7","_type":"span","marks":[],"text":"12 months on Ailo"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"1d954d5e9139","_type":"block","children":[{"_key":"05843e46c3b30","_type":"span","marks":[],"text":"While some benefits happen quickly, others take time, but the cumulative effect of all of these changes has a huge impact on your job as a property manager. Here's what you can expect from 12 months of joining Ailo:"}],"markDefs":[],"style":"normal"},{"_key":"cc11fcc22b0f","_type":"block","children":[{"_key":"b56028a4f8200","_type":"span","marks":[],"text":"40% management fee growth"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"21cf8f099014","_type":"block","children":[{"_key":"9a016e552cb9","_type":"span","marks":[],"text":"32% growth in new managements"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"93a7818c705c","_type":"block","children":[{"_key":"e3aedfa67233","_type":"span","marks":[],"text":"Most agencies report issues around recruitment and managing leave in the team has become significantly easier. It's a daily challenge they simply don’t have in Ailo anymore."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"5d5926ed1fbc","_type":"testimonial","author":"Karl Von Reigen, senior property manager at agency with 1800+ properties under management across NSW","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-899753ab75ad782680ef55152ad30f0ed015ddc8-575x575-png","_type":"reference"}},"quote":[{"_key":"4c3ea1bd9bf1","_type":"block","children":[{"_key":"4127909edf5e0","_type":"span","marks":[],"text":"“I genuinely feel like we don’t have any competition anymore. I can’t remember the last time we didn’t get a listing.”"}],"markDefs":[],"style":"normal"}]},{"_key":"b2cf01304824","_type":"block","children":[{"_key":"3df1f196432b","_type":"span","marks":[],"text":"What does Ailo mean for my career?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3e81b91de763","_type":"block","children":[{"_key":"36fc05bf33140","_type":"span","marks":[],"text":"Legacy technology is built with trust accounting at the centre and defines the role of a property manager as an administrator."}],"markDefs":[],"style":"normal"},{"_key":"59695fc84f71","_type":"block","children":[{"_key":"c24ab309a627","_type":"span","marks":[],"text":"But that’s all about to change."}],"markDefs":[],"style":"normal"},{"_key":"812490c3bb56","_type":"block","children":[{"_key":"7365103e7cb30","_type":"span","marks":[],"text":"New technology and rising customer expectations are driving a new kind of property management. The winners will be the ones who deliver better service, justify their fees rather than dropping them, and build deep trusted relationships with their investors.\n"}],"markDefs":[],"style":"normal"},{"_key":"f95b972bbca2","_type":"block","children":[{"_key":"25a2cebbea230","_type":"span","marks":[],"text":"In this new approach, the role of property managers is different. They use new technology to manage the daily admin and payments that used to be the core of their role, while they focus on the human side of great communication and developing a strong trusted relationship with their investors."}],"markDefs":[],"style":"normal"},{"_key":"fd82d12e8756","_type":"block","children":[{"_key":"ddb17134784e0","_type":"span","marks":[],"text":"Ailo can give you all the tools and training you need to become that new kind of property relationship manager. But only you can make the change."}],"markDefs":[],"style":"normal"},{"_key":"c71e230b679b","_type":"block","children":[{"_key":"55b17bd7d95a0","_type":"span","marks":[],"text":"Agencies that take this relationship-focused approach to property management are winning over investors and will eventually dominate the market."}],"markDefs":[],"style":"normal"},{"_key":"f3b01524323f","_type":"block","children":[{"_key":"3a7cf73ef4e90","_type":"span","marks":[],"text":"What all this means for you and your career is that you have a choice:"}],"markDefs":[],"style":"normal"},{"_key":"7335a3c46aff","_type":"block","children":[{"_key":"9f1ad3788b8d0","_type":"span","marks":[],"text":"Do nothing. Your agency isn't adapting, and you're okay with that. You'll stay and keep grinding, but nothing is going to change when the only way to win is by dropping fees."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"1cc28331498d","_type":"block","children":[{"_key":"a2e32369ef170","_type":"span","marks":[],"text":"Embrace the new property management. Either within your current agency by advocating for a new approach, or moving to a forward-thinking agency that gets it."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"cada87571125","_type":"block","children":[{"_key":"1fec025b09680","_type":"span","marks":[],"text":"By adopting this relationship approach early, you'll be building a core skillset before most other property managers."}],"markDefs":[],"style":"normal"},{"_key":"0cb64ee40f18","_type":"block","children":[{"_key":"4b566ea565ff0","_type":"span","marks":[],"text":"You'll become more in demand as other agencies realise what's happening, and scramble to stay in business by hiring-relationship experience over admin-focused experience."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-058ecb1a2df1439bacc64c753c3f68ab005e0db2-7417x4925-jpg","_type":"reference"}},"date":"2024-01-08","excerpt":"If you’re a property manager, Ailo will change the way you work. In this blog, we’ll help you prepare, minimise the change from switching, and maximise the next leap forward in your career.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"26dbd0703121","_ref":"3986fb11-24b7-4dfc-841a-48bb50b770a9","_type":"relatedItem"},{"_key":"6bdb495e3452","_ref":"d15070b9-c682-49b3-8d0c-0d091a4dd622","_type":"relatedItem"},{"_key":"03cba6fca802","_ref":"f3a2a758-60a6-438a-a8c9-0aa20a6c3ef6","_type":"relatedItem"}]},"slug":"blog/what-it-means-to-be-a-property-manager-on-ailo","title":"What it means to be a property manager on Ailo","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-12-21T02:45:31Z","_id":"0238ee13-0bac-4755-8ff5-0bfcac25b80f","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"ea0e9ec0d28b","_type":"block","children":[{"_key":"c0ad3f3c6232","_type":"span","marks":[],"text":"Header image credit: "},{"_key":"b4237a8714ec","_type":"span","marks":["75ed3841046a"],"text":"Unsplash"}],"markDefs":[{"_key":"75ed3841046a","_type":"linkV2","blank":true,"externalLink":"https://unsplash.com/","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"mediumBody_withSpace"},{"_key":"d415444a3c64","_type":"block","children":[{"_key":"65603ea6878a","_type":"span","marks":["em"],"text":"Sam Borner and his business partner Will Munro took over the management of Ray White Ballarat in 2022. They quickly got to work revitalising the agency, with a big focus on improving their team culture and customer experience."}],"markDefs":[],"style":"normal"},{"_key":"05a178e3c541","_type":"block","children":[{"_key":"8ea5ad0ef0440","_type":"span","marks":["em"],"text":"A critical component of both your culture and customer experience is your technology, and Sam’s story captures that perfectly. Your systems can either hold your team back and frustrate your customers, or they can be the foundation of a better business."}],"markDefs":[],"style":"normal"},{"_key":"734af83a386f","_type":"block","children":[{"_key":"6976902b4129","_type":"span","marks":["strong"],"text":"How did you end up as the owner of Ray White Ballarat?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5807b9179155","_type":"block","children":[{"_key":"18f7a588f3650","_type":"span","marks":[],"text":"Real estate has always interested me as a long-term career, but I started as a property manager because I wanted to learn everything. I didn’t want to go into sales and exclude rentals. "}],"markDefs":[],"style":"normal"},{"_key":"bdd2556c0cb9","_type":"block","children":[{"_key":"bca2b7c38ddf","_type":"span","marks":[],"text":"That pays dividends now that we run the business. You understand the process that the rental department goes through, understand what's involved, and understand what they go through day-to-day. I think a lot of business owners who haven't done that before don't get it."}],"markDefs":[],"style":"normal"},{"_key":"f88a75b32ae2","_type":"imageBlock","visual":{"_type":"image","asset":{"_ref":"image-74a5495e862b4d507f1d44706826b0d2ce5efbd6-1111x612-png","_type":"reference"}}},{"_key":"e3ddadb7979d","_type":"block","children":[{"_key":"8cd8be163fc80","_type":"span","marks":[],"text":"The plan, honestly, was not to change anything. Our goal was to take over the business and just let it roll forward. But once we saw all the blockages and the frustration in our team, we had no choice but to change."}],"markDefs":[],"style":"normal"},{"_key":"c553d988680c","_type":"block","children":[{"_key":"364edbf794dd0","_type":"span","marks":[],"text":"Will and I were forever in each other's offices working out ideas. We would sit together for hours to nut things out. What's going wrong? How do we fix it? What needs to be done here?"}],"markDefs":[],"style":"normal"},{"_key":"e64f77c9da40","_type":"testimonial","author":"Sam Borner, Ray White Ballarat","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-17b72576442380b9fed5c8853a22715359988e27-552x552-jpg","_type":"reference"}},"quote":[{"_key":"b12c633ad313","_type":"block","children":[{"_key":"c94e0878a52a","_type":"span","marks":[],"text":"There's a direct correlation between a successful, well-run business and having a good culture. If you get the culture right, the good performance will come organically."}],"markDefs":[],"style":"normal"}]},{"_key":"89cf1949f242","_type":"block","children":[{"_key":"45d584164afb","_type":"span","marks":[],"text":"We started with what we wanted our business to be – and that was to have the best culture, and to provide the best service for our customers. "}],"markDefs":[],"style":"normal"},{"_key":"6eb79889d3a5","_type":"block","children":[{"_key":"3936f3424aaf","_type":"span","marks":[],"text":"But to do all that, you need the best software and the best technology, and you need to be able to use it properly. That system was the first change we needed to make internally to stop the frustration from our customers and our staff."}],"markDefs":[],"style":"normal"},{"_key":"7c4254cdae65","_type":"block","children":[{"_key":"ba4c01d8825f0","_type":"span","marks":["strong"],"text":"How was your old property management system impacting your customers?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"fa2adb53f707","_type":"block","children":[{"_key":"278a1d4658da0","_type":"span","marks":[],"text":"The old system was in place before I came on board and I doubt it’s changed since the internet was invented! But the industry has changed massively over that time."}],"markDefs":[],"style":"normal"},{"_key":"0179aca7bef2","_type":"block","children":[{"_key":"18a28ea5bc130","_type":"span","marks":[],"text":"Back then, customer expectations were not as high. Everything was done on paper. You had paper applications, rental payments were still made in cash with some direct debits set up. If you wanted to know how much money was in your account, you had to go to an ATM and get it to spit out the receipt."}],"markDefs":[],"style":"normal"},{"_key":"21fd89e773b4","_type":"block","children":[{"_key":"8dad8f9b24590","_type":"span","marks":[],"text":"We all expect things at our fingertips now. Renters and investors are a lot more savvy. It’s a ‘now’ generation and our clients expect modern technology. Every major bank has it. Every major superannuation fund has it. "}],"markDefs":[],"style":"normal"},{"_key":"c81dfc314b52","_type":"block","children":[{"_key":"d107bd341990","_type":"span","marks":[],"text":"You don't have a stock broker anymore, do you? I don't have to call someone and ask them to sell or buy shares for me. I just download an app, pay $10 to buy or sell, and it's done immediately. Consumers now expect the same from us in the property management industry. That’s where we need to be with our technology."}],"markDefs":[],"style":"normal"},{"_key":"86141e00f0c4","_type":"block","children":[{"_key":"eaeaad79fb060","_type":"span","marks":[],"text":"Now our renters can pay rent easily through the app, our fees get paid automatically, and then landlords get access to their money as soon as those funds clear. "}],"markDefs":[],"style":"normal"},{"_key":"4ade890e1b41","_type":"block","children":[{"_key":"0ef4d7f24e9c","_type":"span","marks":[],"text":"Ailo brings us up-to-date with modern technology and enables us to meet the higher expectations of our customers.  It's honestly an absolute game-changer in the property management industry."}],"markDefs":[],"style":"normal"},{"_key":"ba964cc1a0ed","_type":"block","children":[{"_key":"3773c58e67dc0","_type":"span","marks":["strong"],"text":"How was your legacy property management system impacting your team?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"45da1b0bf4ef","_type":"block","children":[{"_key":"8e7d1f0cee360","_type":"span","marks":[],"text":"Our property managers had to do everything manually. They had no chance to grow the business. We used to post everything out because we couldn't email or talk to our clients through our system."}],"markDefs":[],"style":"normal"},{"_key":"ef419ec5a222","_type":"block","children":[{"_key":"b37311c273360","_type":"span","marks":[],"text":"There were many light bulb moments, but when the system crashed five times in one week and our property managers couldn’t do their work… it was pretty clear we had to do something. Within four months of acquiring the business, we got the old system out and started up Ailo."}],"markDefs":[],"style":"normal"},{"_key":"555afd6a831c","_type":"block","children":[{"_key":"2bb3dcd0f56c0","_type":"span","marks":[],"text":"Now it’s much easier to communicate with our clients, and Ailo makes payment cycles more efficient, clear, and transparent. Our arrears are sitting 50% lower than what they were previous to going on Ailo, which is a significant thing in our business, and our clients are happier."}],"markDefs":[],"style":"normal"},{"_key":"b5688ed9a111","_type":"block","children":[{"_key":"a1c44393a1340","_type":"span","marks":[],"text":"Overall, I’d say Ailo has given us about 30% more capacity in our property management team, which means we can take on new managements and grow again. Our customer service is better, too."}],"markDefs":[],"style":"normal"},{"_key":"913ebf36c14f","_type":"imageBlock","visual":{"_type":"image","asset":{"_ref":"image-b9676f2d5e055187876ba676ae242b40f9628f85-1392x879-png","_type":"reference"}}},{"_key":"e31c0438a624","_type":"block","children":[{"_key":"3540a687c5460","_type":"span","marks":["strong"],"text":"What else did you do to improve team culture?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6c4517c9ffce","_type":"block","children":[{"_key":"60c55dba51d40","_type":"span","marks":[],"text":"The best way you can improve culture is to bring the team together. One of the first things we did was move the property management team upstairs with the sales division, where there is natural light, higher ceilings, and open air. I even moved all the filing cabinets upstairs, but it turns out I don't need them now we’re on Ailo!"}],"markDefs":[],"style":"normal"},{"_key":"0b05213d90a1","_type":"block","children":[{"_key":"1b81d42f62b30","_type":"span","marks":["strong"],"text":"What’s the culture like now, can you see any changes?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c87235c216f9","_type":"block","children":[{"_key":"cabdde619a7e0","_type":"span","marks":[],"text":"The culture has changed heaps. People want to be here. We do so much more as a team now. Tonight, for example, is Friday drinks, so we’ll close the office half an hour early. "}],"markDefs":[],"style":"normal"},{"_key":"3ced91255245","_type":"block","children":[{"_key":"a011995dd8fe","_type":"span","marks":[],"text":"We’ve implemented employee of the month, too. We've got a picture of all the winners and a little trophy with chocolates in it. I’ve got a box and everyone nominates who should win. I love reading them, and knowing they are all working together so well."}],"markDefs":[],"style":"normal"},{"_key":"f2f410751db3","_type":"block","children":[{"_key":"ba5c209b6da7","_type":"span","marks":[],"text":"In team meetings, I can sit back and just observe. They're all sitting forward at the table, not sitting back. They're engaged and want to be there and want to succeed. All of that leads to a good culture, which leads to a more successful business."}],"markDefs":[],"style":"normal"},{"_key":"2efdef9307c1","_type":"imageBlock","visual":{"_type":"image","asset":{"_ref":"image-4434cfa3ead9d907daeb445347d49eaaf37d3c96-1219x800-png","_type":"reference"}}},{"_key":"f95c607a4789","_type":"block","children":[{"_key":"3865ca1dc3ad0","_type":"span","marks":["strong"],"text":"What’s next?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"1c89947de9b9","_type":"block","children":[{"_key":"02b37039f16d0","_type":"span","marks":[],"text":"The next step is growth. Ailo has given us the capacity to take on new managements and grow under the current team. And how we do that is by using the thing we have that no one else has: Ailo. It’s our point of difference in the market. We want to get the benefits of it out into the market."}],"markDefs":[],"style":"normal"},{"_key":"3692ccdbaef8","_type":"block","children":[{"_key":"4d707e0961020","_type":"span","marks":[],"text":"We're willing to spend some money on it because it's going to help grow the department and no one else can offer Ailo. We’ll do that across a few different channels. There's Facebook, Instagram and other social platforms. We're also on the radio, so we’re going to change our 30-second ads to feature Ailo too."}],"markDefs":[],"style":"normal"},{"_key":"0a12b032e32e","_type":"block","children":[{"_key":"caa7041fbd1e0","_type":"span","marks":[],"text":"Thank you so much for sharing your story Sam, we’ll be keeping a close eye on your growth program!"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"755528143c37","_type":"block","children":[{"_key":"90a2f4990eed","_type":"span","marks":[],"text":"—"}],"markDefs":[],"style":"mediumBody_withSpace"},{"_key":"dfd0ffef553f","_type":"block","children":[{"_key":"8e247866583c","_type":"span","marks":["em"],"text":"Shortly after we recorded this case study, Sam recorded a new set of radio ads and shared the scripts with us to turn into a template for other agencies. 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It’s not that my days aren’t hectic or busy (they are because that’s property management!); it’s chaos, but it’s under control now."}],"markDefs":[],"style":"normal"},{"_key":"d574b5fd5828","_type":"block","children":[{"_key":"07efe1a2dbe90","_type":"span","marks":["strong"],"text":"How did you manage to tame your inbox and to-do list?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"19b315282a4f","_type":"block","children":[{"_key":"3a7e12918a520","_type":"span","marks":[],"text":"Projects! I always know what’s going on now, and it’s made our workflows so much more consistent. I love how messages from customers are linked to a Project. I don’t need to keep Gmail open in a separate tab anymore – everything is purely done out of Ailo. It’s definitely cut down on my emails, too. Because of that, communication with my clients is 100% better. Our tenants are getting more responses, and quicker. 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There is so much being updated based on feedback from other property managers; it’s exciting. Paperless inspections is coming very soon, and I just can’t wait."}],"markDefs":[],"style":"normal"},{"_key":"1da6de73620d","_type":"block","children":[{"_key":"3bf5ba55cda10","_type":"span","marks":["strong"],"text":"What is it like training new team members now?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ceeeecea1f4f","_type":"block","children":[{"_key":"ff19d234a9910","_type":"span","marks":[],"text":"Ailo makes it really easy to train new or really junior property managers just starting their careers. Everything is intuitive and just makes sense. Information is easy to find, and the processes are clear and easy to follow. You can’t muck it up!"}],"markDefs":[],"style":"normal"},{"_key":"bd09d391e769","_type":"block","children":[{"_key":"ede9265bf10b0","_type":"span","marks":[],"text":"In some of the other programs I’ve worked in, training was very, very clunky. You were always wondering where to put documents or where to find things. You know, do they go under the property, under the tenant, under the owner? Everything ended up all over the place and was so hard to find. But in Ailo, we’ve got Projects and everything is just linked together naturally. It just makes sense."}],"markDefs":[],"style":"normal"},{"_key":"91b294080b26","_type":"block","children":[{"_key":"4511c356ef080","_type":"span","marks":["strong"],"text":"What do your clients think of Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9107d2bebcc2","_type":"block","children":[{"_key":"bb81cd7103d50","_type":"span","marks":[],"text":"Customer expectations have increased considerably over the past few years. They expect a lot from us, and so there is definitely pressure to up your game when it comes to delivering a personalised, great service and communicating regularly. And this is where Ailo helps us excel."}],"markDefs":[],"style":"normal"},{"_key":"6397ad5f6af9","_type":"block","children":[{"_key":"f03f880a92a80","_type":"span","marks":[],"text":"Owners love that they have control over their money and can even reduce their mortgage interest by disbursing their income more regularly. They just love it."}],"markDefs":[],"style":"normal"},{"_key":"c07b7cd2f987","_type":"block","children":[{"_key":"4ddc1e2ff54b0","_type":"span","marks":[],"text":"It’s been a gamechanger for our multi-property owners as well. All the details are in their Ailo app, so they can see that everything is under control. One of my owners has seven properties and he really likes the auto notifications when bills are due. And he has the flexibility now to pay bills outside of his rental income if he wants. 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It was mainly just about fire alarms back then. Now there’s smoke alarms, safety switches, corded windows, safety glass, balcony heights, all sorts of things. Even smoke alarm placement is important now. That wasn't too much of a thing 10 to 15 years ago. But today it's very, very important, and the regulators check it. If something does happen, that's the first thing they ask. \"Where's the compliance certificate for this property?\" If you can't produce that, you're in trouble."}],"markDefs":[],"style":"normal"},{"_key":"138c1229b12f","_type":"block","children":[{"_key":"b8f152c241bf0","_type":"span","marks":[],"text":"Before working with Ailo and their service partner, Property Compliance Australia (PCA), everything was very manual. You had to go in and check things yourself, and then pass the information on to the owner. But most owners understandably don’t understand the complex regulations, so it was a very hard conversation to have and it was hard to get them to approve the work."}],"markDefs":[],"style":"normal"},{"_key":"ec58e181ac13","_type":"block","children":[{"_key":"d28cec05a1d0","_type":"span","marks":[],"text":"What was the moment you thought, ‘I need a better compliance solution’?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"65afb84b328c","_type":"block","children":[{"_key":"cb4824b7d9960","_type":"span","marks":[],"text":"I got an email from our previous supplier that had a list of properties they said they couldn't access – even though we had given them the tenants’ details. And it was a big list! I thought to myself, why am I getting this? Why do I need all this extra work? We invested in that partnership so we could have a compliance expert contact, book in, and provide compliance certificates for our rental properties. But the work wasn’t getting done fast enough. It was unacceptable. That’s when I decided to look somewhere else."}],"markDefs":[],"style":"normal"},{"_key":"5042bc2c90ed","_type":"block","children":[{"_key":"58208b8950af0","_type":"span","marks":["strong"],"text":"What’s it like using Ailo to manage compliance?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"7a79e62f9b89","_type":"block","children":[{"_key":"70b96dd20dc40","_type":"span","marks":[],"text":"Ailo makes things a million times easier for us."}],"markDefs":[],"style":"normal"},{"_key":"c3c22476bd9d","_type":"block","children":[{"_key":"58071ba325320","_type":"span","marks":[],"text":"The legislation and requirements are complex and forever changing, so it’s hard to know every little detail. But working with PCA, that’s their speciality. 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It's exactly what we needed."}],"markDefs":[],"style":"normal"},{"_key":"dca5c64ff11a","_type":"block","children":[{"_key":"5991102549e60","_type":"span","marks":[],"text":"So you’re a Projects fan? What do you love most about it?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d34472ca332f","_type":"block","children":[{"_key":"9ee2f75a5c030","_type":"span","marks":[],"text":"We love Projects! The main reason is it allows structure. Most property managers are a big fan of structure and process! Plus, it’s been great for training and assimilating new staff members. 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And if someone's away for the day, another staff member can slot right in there, see what needs to be done and do it like that. It just relaxed everybody a bit more."}],"markDefs":[],"style":"normal"},{"_key":"6caf625d3015","_type":"block","children":[{"_key":"3703dde48b340","_type":"span","marks":[],"text":"They especially love Projects. They can put an entire set of items together. It's customisable, which makes it even better so they can tweak things to how they need it to be, and run the process, and it saves them a ton of time. They also love the communication piece. The fact that they can communicate through their Gmail and through the Ailo app simultaneously, and it syncs across perfectly. And, they can communicate effectively to everybody at any point on the road, at the desk, on a holiday if they really want to. 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"},{"_key":"7aedabcdb71f","_type":"span","marks":["ailoRed"],"text":"It was a no brainer for him."}],"markDefs":[],"style":"normal"}]},{"_key":"7de8b685861e","_type":"block","children":[{"_key":"39539089fa250","_type":"span","marks":[],"text":"Ailo is the smoothest and easiest migration and hands down the smoothest and best experience we’ve ever had."}],"markDefs":[],"style":"normal"},{"_key":"229e1cfe37b2","_type":"block","children":[{"_key":"80f5d6591e220","_type":"span","marks":[],"text":"We got a lot of support from Ailo and from Ray White. I've done this a few times before with other providers, and some have been catastrophic. This was by far, the most simple transition I've ever done in 18 years."}],"markDefs":[],"style":"normal"},{"_key":"475680555c06","_type":"block","children":[{"_key":"0daf4a371ff40","_type":"span","marks":[],"text":"Why? Because the communication was there. 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It works and it's very easy to slot properties straight into it and everything just clicks into place immediately – all the synchronisation, all the properties, all the contacts, information… everything is right there immediately to use."}],"markDefs":[],"style":"normal"},{"_key":"1ece2c81dc54","_type":"block","children":[{"_key":"ab2f1ff5d9870","_type":"span","marks":[],"text":"And when we speak to potential acquisitions, they're intrigued by Ailo and how we work.  So it opens up a lot of dialogue and it helps us make those negotiations and transitions so much smoother."}],"markDefs":[],"style":"normal"},{"_key":"9ac683466067","_type":"block","children":[{"_key":"c8fadc136f5d0","_type":"span","marks":[],"text":"How would you explain Ailo to another business owner?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c829516ea1ad","_type":"block","children":[{"_key":"bf87272dbef50","_type":"span","marks":[],"text":"I would tell them that Ailo is the future of property management, the future of any business in our industry. 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And the industry employs hundreds of thousands of people, from property managers to tradespeople, business development managers to accountants.So, it’s not surprising that almost everyone you meet has a personal story or opinion about property management."}],"markDefs":[],"style":"normal"},{"_key":"5f9acd32a9e8","_type":"block","children":[{"_key":"acc33911431e0","_type":"span","marks":[],"text":"And while the loudest opinions are often negative, we strongly believe there is a better solution than to fight for the rights of one side against the other."}],"markDefs":[],"style":"normal"},{"_key":"37257596a57d","_type":"block","children":[{"_key":"fc2ca83649c50","_type":"span","marks":[],"text":"We know tens of thousands of property managers, and the overwhelming majority of them strive for excellence in service delivery and are always seeking to do more. We know the overwhelming majority of property investors want to provide a warm and fair renting experience. And we know the overwhelming majority of renters want to take care of their home."}],"markDefs":[],"style":"normal"},{"_key":"98c4381579ae","_type":"block","children":[{"_key":"95c0b90693430","_type":"span","marks":[],"text":"The core issue is that the legacy software systems that are at the centre of the property management industry have not kept up with the demands of the different stakeholders. The end result is rising frustrations and lower trust."}],"markDefs":[],"style":"normal"},{"_key":"bd8f14488d37","_type":"block","children":[{"_key":"7b08563f61d30","_type":"span","marks":[],"text":"We started Ailo to address these challenges. We are, at our heart, optimists. 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It sounds crazy, but simply showing renters their paid-to date at the right time has led to less confusion and fewer renters falling into arrears by accident."}],"markDefs":[],"style":"normal"},{"_key":"e2c195c754fc","_type":"block","children":[{"_key":"40e7a7381d5b0","_type":"span","marks":[],"text":"And our embedded chat platform in Ailo facilitates those high-frequency and fast responses that consumers want and expect today."}],"markDefs":[],"style":"normal"},{"_key":"d7fb4160358f","_type":"block","children":[{"_key":"082b12f86a640","_type":"span","marks":[],"text":"Second, we needed to pull all of the communication channels into one place within Ailo so it was easier for your property manager to know what’s going on without flipping between chat and email. Your Ailo app provides a log of all of your chat messages with your property manager, and your property manager has the same view – but they can also see your emails too and all of your communication is also linked to any relevant Projects they are working on for you."}],"markDefs":[],"style":"normal"},{"_key":"5d183710d83b","_type":"block","children":[{"_key":"6dd353c10e4e0","_type":"span","marks":[],"text":"Finally, today Ailo measures a property manager’s response times to inbound messages to help them improve his or her service offering. At the moment, this data is shared only with an agency, but as we all learn more we will be adding in read receipts into the platform so that everyone can be sure that their message has been received."}],"markDefs":[],"style":"normal"},{"_key":"bcafb314702e","_type":"block","children":[{"_key":"b198c916d69d0","_type":"span","marks":[],"text":"All of these ideas are founded on the idea that transparency helps lift everyone’s experience."}],"markDefs":[],"style":"normal"},{"_key":"36cb3119ed1b","_type":"block","children":[{"_key":"669eb85b4a010","_type":"span","marks":[],"text":"4. Everyone should have a choice"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2b5fd21fdf67","_type":"block","children":[{"_key":"547fca59b7e60","_type":"span","marks":[],"text":"We deeply believe that everyone is better off when they have choice, and they have the ability to easily set and change their preferences."}],"markDefs":[],"style":"normal"},{"_key":"d77fdca78fb6","_type":"block","children":[{"_key":"5bb682077ac50","_type":"span","marks":[],"text":"That is why, for example, we give property investors control over when they receive their rental income, and how. They should also have more choice over how they pay their bills. For example, some people want to pay bills off a credit card, and others want funds to be paid out of rent."}],"markDefs":[],"style":"normal"},{"_key":"b0350a70c3ce","_type":"block","children":[{"_key":"26527c9fbd5a0","_type":"span","marks":[],"text":"Renters should also have new choices. There are many different ways to pay rent and tenancy bills, and all of these are outlined in our article "},{"_key":"1c8fa9e9ba1a","_type":"span","marks":["7928df063c81"],"text":"here"},{"_key":"69fad78d5451","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"7928df063c81","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/how-to-pay-rent-with-ailo","linkType":"url"}],"style":"normal"},{"_key":"c26bca0660b7","_type":"block","children":[{"_key":"52b1b402fd100","_type":"span","marks":[],"text":"Property investors and renters can also choose how they want to receive communications from the property manager: either via email or chat within their Ailo app."}],"markDefs":[],"style":"normal"},{"_key":"b7009046bc3a","_type":"block","children":[{"_key":"a14adb748a090","_type":"span","marks":[],"text":"Property managers and property management agencies also have a lot of choices about how they use Ailo. Ailo provides property managers with templates for projects and communication that we believe represent core best practices, but an agency can tailor those to meet the needs of the agency without losing the benefits that come from the Ailo platform."}],"markDefs":[],"style":"normal"},{"_key":"a850adb83ba0","_type":"block","children":[{"_key":"c70bb181ef2b0","_type":"span","marks":[],"text":"5. There must be easy and convenient ways to pay rent, including free options"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"21538643a4d0","_type":"block","children":[{"_key":"f40e1594ee110","_type":"span","marks":[],"text":"We believe that the correct path for rental payment options is to aspire to the spirit, and not just the letter, of the law."}],"markDefs":[],"style":"normal"},{"_key":"fcefcaf92a9a","_type":"block","children":[{"_key":"f7d3e695faa20","_type":"span","marks":[],"text":"Every jurisdiction in Australia requires that a renter be given at least one payment method that is free to the renter. Since these rules have been in place there have been a small number of bad faith attempts to offer free options to renters – for example, payment via bank cheque or delivering cash to an inconvenient location."}],"markDefs":[],"style":"normal"},{"_key":"7a1808018f0f","_type":"block","children":[{"_key":"717112346d380","_type":"span","marks":[],"text":"Through the Ailo platform, property managers can offer renters "},{"_key":"5a1c61d7e2df","_type":"span","marks":["6f431f73c232"],"text":"a range of on-app and off-app payment methods"},{"_key":"215ce42bd191","_type":"span","marks":[],"text":" to choose from – including bank transfer, debit card, and credit card payments – in addition to any other methods offered by the agency. A number of these options have no fees associated with them, and Ailo absorbs the transaction costs associated with these payments."}],"markDefs":[{"_key":"6f431f73c232","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/blog/how-to-pay-rent-with-ailo","linkType":"url"}],"style":"normal"},{"_key":"f3db05e81896","_type":"block","children":[{"_key":"9ff1ba2298790","_type":"span","marks":[],"text":"The benefit of Ailo is that it is your choice, and renters and property investors can change their preferences at any time to suit their unique needs."}],"markDefs":[],"style":"normal"},{"_key":"51963fb28de8","_type":"block","children":[{"_key":"0b095998a5770","_type":"span","marks":[],"text":"6. We embrace different regulatory regimes"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6ddbe15b0e7e","_type":"block","children":[{"_key":"ba5b35f5efa20","_type":"span","marks":[],"text":"Traditionally, State governments regulate real estate agents and the Commonwealth government regulates the provision of financial services. There are also a range of laws and regulations related to privacy, data security and consumer protection. "}],"markDefs":[],"style":"normal"},{"_key":"04dfb05461af","_type":"block","children":[{"_key":"5f8a99c6b75e0","_type":"span","marks":[],"text":"Ailo supports agencies in their compliance with State regulations relating to real estate. For example, Ailo has a trust accounting module that allows agencies to manage their trust accounts and comply with relevant laws."}],"markDefs":[],"style":"normal"},{"_key":"ef3b9fbb96aa","_type":"block","children":[{"_key":"cb6dda16c6060","_type":"span","marks":[],"text":"Ailo also operates as a "},{"_key":"cb6dda16c6061","_type":"span","marks":["em"],"text":"non-cash payments facility"},{"_key":"cb6dda16c6062","_type":"span","marks":[],"text":", a framework that is regulated by the Australian Securities and Investments Commission (ASIC). This is a financial service and the details that relate to that are covered in our Product Disclosure Statement."}],"markDefs":[],"style":"normal"},{"_key":"be4e73aaddf1","_type":"block","children":[{"_key":"bfb16faaf1840","_type":"span","marks":[],"text":"Ailo has also embedded a property compliance service into the platform so that, if the property is eligible, property investors and renters can have peace of mind knowing that the property has been professionally inspected to ensure things like the smoke alarms are functioning correctly in accordance with each State’s requirements."}],"markDefs":[],"style":"normal"},{"_key":"3059c43ba72b","_type":"block","children":[{"_key":"952d4a0da2960","_type":"span","marks":[],"text":"In all cases, Ailo takes its responsibility to securely manage data seriously. We encrypt your data the moment you enter it into the Ailo app and store your payment details under the stringent PCI DSS standard set by Visa and MasterCard."}],"markDefs":[],"style":"normal"},{"_key":"54c0f3469b91","_type":"block","children":[{"_key":"87ebfdfd3ee50","_type":"span","marks":[],"text":"7. Only the best property managers should choose Ailo"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"566d38f0697e","_type":"block","children":[{"_key":"9eaef7d808f30","_type":"span","marks":[],"text":"If an agency chooses to use Ailo then the agency, and the property managers, are all committing to operating with more transparency, being more responsive to communications, and giving more choice and more services to their clients."}],"markDefs":[],"style":"normal"},{"_key":"969b2f36505c","_type":"block","children":[{"_key":"f382846d305d0","_type":"span","marks":[],"text":"This isn’t for everyone."}],"markDefs":[],"style":"normal"},{"_key":"451f65af0e6b","_type":"block","children":[{"_key":"9e592eb4f5bb0","_type":"span","marks":[],"text":"If your property manager chooses Ailo, you should be confident that your agency is committed to excellence. If you are considering agencies to manage your investment property, and one of them is operating on Ailo, we encourage you to recognise that that agency is committed to excellence."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-dba11bab30c1a03c8bf8a4acd6abe417a7fd0cc9-1920x1080-png","_type":"reference"}},"date":"2023-10-27","excerpt":"We are, at our heart, optimists. We believe everyone can win in property management, and designed Ailo to prove it.","name":null,"previewVisual":null,"related":{"background":{"title":"Cloud","value":"#F7F7F7"},"relatedItems":[{"_key":"8b5930e67634","_ref":"cb353716-9b83-4876-96c9-a541010df024","_type":"relatedItem"},{"_key":"0d7ad4266b42","_ref":"22d7ba0f-3ad7-4b94-9ced-92a21669b020","_type":"relatedItem"},{"_key":"ba193e9e57cf","_ref":"2a9c28aa-62e9-4b42-9eec-c316fe9e2fda","_type":"relatedItem"}]},"slug":"blog/why-we-built-ailo","title":"Why we built Ailo? Because you deserve better","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-10-19T01:32:14Z","_id":"7c0f91e1-6884-431c-85ca-1b5be11d2d86","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"a59ea0dc051f","_type":"block","children":[{"_key":"5c285cfb86420","_type":"span","marks":[],"text":"With increasing costs, rising tenant expectations, and stricter regulation, Senior Property Manager Catherine Wells understands the growing pressure on property investors in Australia."}],"markDefs":[],"style":"normal"},{"_key":"7f6e1879611e","_type":"block","children":[{"_key":"06832617a6ee0","_type":"span","marks":[],"text":"And property compliance is a large piece of this. Property investors in Australia need to ensure their properties meet the latest health and safety guidelines as stated by federal and state law."}],"markDefs":[],"style":"normal"},{"_key":"5f46fd6206d9","_type":"block","children":[{"_key":"1a6e628386de0","_type":"span","marks":[],"text":"We sat down with the leading property manager at Ray White Batemans Bay, Ulladulla, Batehaven, Broulee and Moruya Group for her advice on talking to her clients about the importance of property compliance and why she switched to "},{"_key":"e7ba7b0cfc92","_type":"span","marks":["5bf0195323c0"],"text":"Ailo’s compliance solution"},{"_key":"64ab10461fd1","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"5bf0195323c0","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/handbook-compliance","linkType":"url"}],"style":"normal"},{"_key":"6b99001e990d","_type":"block","children":[{"_key":"7ab132cfc53b0","_type":"span","marks":["strong"],"text":"How has the focus on compliance changed over the years in property management?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3875012375c4","_type":"block","children":[{"_key":"6865c53606270","_type":"span","marks":[],"text":"When I first started in property management, property compliance wasn’t really seen as a big deal. And I don’t believe that I ever organised any water efficiency tests."}],"markDefs":[],"style":"normal"},{"_key":"3a49af3f0640","_type":"block","children":[{"_key":"702c8d7483700","_type":"span","marks":[],"text":"But it’s certainly changed, and today it’s more than just ‘are there smoke alarms?’ Now there are very specific minimum standards around where exactly they have to be installed in a house and how often they need to be checked and replaced – plus we need to watch out for corded blinds, safety switches and ensure we can prove relevant properties meet water efficiency standards."}],"markDefs":[],"style":"normal"},{"_key":"d13ad71816b1","_type":"block","children":[{"_key":"bd1688b3fcae0","_type":"span","marks":[],"text":"If compliance isn’t done correctly, not only could it void an owner’s insurance it could also result in someone getting really hurt. You can’t risk mistakes when it comes to safety."}],"markDefs":[],"style":"normal"},{"_key":"ad3808a91b3f","_type":"block","children":[{"_key":"8fb12da73c4b0","_type":"span","marks":[],"text":"It’s a huge liability for our business, so it’s really important we are across it and have it under control."}],"markDefs":[],"style":"normal"},{"_key":"9702be15fd1c","_type":"block","children":[{"_key":"8f9b7d12f3150","_type":"span","marks":["strong"],"text":"How do you educate your clients about the importance of ensuring their property is compliant?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"99e4ac3e4af4","_type":"block","children":[{"_key":"78bb079a84d30","_type":"span","marks":[],"text":"It can be challenging, because in the current economic climate finding savings is a priority right now. With increasing costs and stricter regulation overall, there is definitely a growing pressure on property investors."}],"markDefs":[],"style":"normal"},{"_key":"1a40391b5147","_type":"block","children":[{"_key":"721b6b77f2a40","_type":"span","marks":[],"text":"Our previous compliance partner was cheaper, but they did not offer a comprehensive solution."}],"markDefs":[],"style":"normal"},{"_key":"30ae91749020","_type":"block","children":[{"_key":"cec28081b1fb0","_type":"span","marks":[],"text":"But once we took the time to explain all the legislation and the importance of being fully covered, it was a no brainer for our clients. It’s a few hundred dollars a year versus thousands of dollars in fines or voided insurance (or worse) if something goes wrong."}],"markDefs":[],"style":"normal"},{"_key":"543eab5ac9b4","_type":"block","children":[{"_key":"3bed8072b01c0","_type":"span","marks":[],"text":"Honestly, this experience was also a great opportunity to just proactively check-in with our clients. We didn’t lead with ‘we’re changing providers’; we talked to them about their legal obligations as rental property owners and explained how we’re making investments in the right partnerships and technology, so we can continue to do a great job managing their investment."}],"markDefs":[],"style":"normal"},{"_key":"403a43b350e4","_type":"block","children":[{"_key":"d1f995e7487a0","_type":"span","marks":[],"text":"I love the photographic compliance certificates we get with Ailo. We never used to get photos, and I love how they include photos of the smoke alarms and blinds and where they are placed and if they’re not compliant, you can literally see why."}],"markDefs":[],"style":"normal"},{"_key":"8c26976b34ea","_type":"block","children":[{"_key":"ce9abd8d32940","_type":"span","marks":[],"text":"It’s funny because some owners didn’t even know they had corded blinds in their house! So getting the full report with photos is really great."}],"markDefs":[],"style":"normal"},{"_key":"806a411c1c44","_type":"block","children":[{"_key":"d3318a11a89c0","_type":"span","marks":[],"text":"That is the level of service they can and should expect from us as their property managers."}],"markDefs":[],"style":"normal"},{"_key":"54a315b3599b","_type":"block","children":[{"_key":"3a1878b344d00","_type":"span","marks":["strong"],"text":"How did you manage compliance before switching to Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"dfa2fd2908ce","_type":"block","children":[{"_key":"1d32a72636ed0","_type":"span","marks":[],"text":"When we signed up a new management, there was a section in our management agreement where the owner would circle whether they wanted us to handle their smoke alarm compliance and whether they wanted us to ensure their property met the legal water efficiency requirements."}],"markDefs":[],"style":"normal"},{"_key":"2b1940044def","_type":"testimonial","author":"Catherine Wells, Senior Property Manager","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-757e3fdef0ce8222a2bb2b3f3eebb3df4328f229-1052x590-png","_type":"reference"}},"quote":[{"_key":"9a069dab39d5","_type":"block","children":[{"_key":"5845685395c4","_type":"span","marks":[],"text":"Integration is super important. We want to keep an eye on things but have it happening automatically in the background. This is Ailo, and it’s amazing. Plus, I love how everyone on the team can see everything."}],"markDefs":[],"style":"normal"}]},{"_key":"286d404779a8","_type":"block","children":[{"_key":"02e40d51ae3f0","_type":"span","marks":[],"text":"If they circled yes, we’d log into a portal and manually subscribe them. And if not, we just left it. The old way was manual and inefficient, and frankly less effective and more time-consuming. If there was an issue, we’d log into a portal to submit a work order – but we could never easily see when the issue was resolved or who resolved it."}],"markDefs":[],"style":"normal"},{"_key":"37d92af2512e","_type":"block","children":[{"_key":"8dc6f9fdabe60","_type":"span","marks":[],"text":"Compliance used to be a really stressful part of the job; it really weighed on our shoulders. Switching to Ailo’s compliance solution was a great decision. We can sleep at night knowing we are covered and our clients are happy."}],"markDefs":[],"style":"normal"},{"_key":"b67d3b0218c4","_type":"block","children":[{"_key":"373dd34e7f940","_type":"span","marks":["strong"],"text":"What’s important to you when it comes to a compliance solution?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a9cbb4431609","_type":"block","children":[{"_key":"9d3769f7bcde0","_type":"span","marks":[],"text":"Integration is super important. We want to keep an eye on things but have it happening automatically in the background. This is Ailo, and it’s amazing. Plus, I love how everyone on the team can see everything."}],"markDefs":[],"style":"normal"},{"_key":"c66388e20d02","_type":"block","children":[{"_key":"640e1cc4523c0","_type":"span","marks":[],"text":"We also were attracted to the subscription model and monthly billing. The cost of living has picked up and lump sum payments can be hard for some owners. We love giving them the option to spread the cost out over the year and avoid those large surprise bills."}],"markDefs":[],"style":"normal"},{"_key":"49f56d807e3d","_type":"block","children":[{"_key":"0a7d9ec949920","_type":"span","marks":["strong"],"text":"A common theme we hear from property managers has been the time-saving. Has that been your experience?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"bed85dbbc7bd","_type":"block","children":[{"_key":"b3942838f9ab0","_type":"span","marks":[],"text":"It’s saving us so much time! Previously, we would get bulk email with invoices for properties, and we’d have to sit there and add them all in. Now it’s automatic – set and forget! It probably takes us two minutes to process an invoice, so with hundreds of properties under management that’s a decent time saving. Any bit of time back, I’ll take it!"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-d5aa3f5b5099088ef056ef373582c9a68791be66-1440x960-jpg","_type":"reference"}},"date":"2023-10-19","excerpt":"How one leading property manager talks to her clients about compliance regulation and tenant safety. ","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"a90973ba5e51","_ref":"3ed8adf7-e94e-41f5-a289-83df97f00bd0","_type":"relatedItem"},{"_key":"40ae3ac7913c","_ref":"8296aee0-8eef-47d6-a110-8e0d8326e5b7","_type":"relatedItem"},{"_key":"eaed2aaf3310","_ref":"3986fb11-24b7-4dfc-841a-48bb50b770a9","_type":"relatedItem"}]},"slug":"blog/talking-to-landlords-about-property-safety-compliance","title":"Talking to landlords about property safety & compliance","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-10-01T22:29:50Z","_id":"3ed8adf7-e94e-41f5-a289-83df97f00bd0","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"999cf827395e","_type":"block","children":[{"_key":"72c9e3e4c1720","_type":"span","marks":[],"text":"In Australia, property investors must comply with a patchwork of complex and evolving state and federal legislation designed to keep their properties safe for renters."}],"markDefs":[],"style":"normal"},{"_key":"bc80a489a260","_type":"block","children":[{"_key":"95c1a9f19c090","_type":"span","marks":[],"text":"We sat down with Belinda Lennon, Senior Property Manager at "},{"_key":"dbc5bd640497","_type":"span","marks":["5901d9bc255a"],"text":"Ray White Helensburgh"},{"_key":"7a234c511864","_type":"span","marks":[],"text":", to learn about her experience managing property compliance in New South Wales and why she chose Ailo’s compliance solution."}],"markDefs":[{"_key":"5901d9bc255a","_type":"linkV2","blank":true,"externalLink":"https://raywhitehelensburgh.com.au/","linkType":"url"}],"style":"normal"},{"_key":"60683f962a20","_type":"block","children":[{"_key":"3a73551b52720","_type":"span","marks":[],"text":"How has property compliance legislation evolved over the years?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9b1d4a4e3951","_type":"block","children":[{"_key":"17a28d24b4c90","_type":"span","marks":[],"text":"I’ve been in property management for over 20 years, and compliance has definitely grown in significance over the past few years in particular. Today, it’s about more than just smoke alarms. "}],"markDefs":[],"style":"normal"},{"_key":"55d641f6ab20","_type":"block","children":[{"_key":"f8a89f38409b","_type":"span","marks":[],"text":"We have to worry about corded windows and blinds, water efficiency, and electrical safety. It’s a lot. That’s why it was so important for us to find a compliance partner we could trust."}],"markDefs":[],"style":"normal"},{"_key":"df7a1d8fd9ea","_type":"block","children":[{"_key":"cbd4fbb45c590","_type":"span","marks":["strong"],"text":"How did you manage compliance for your properties before Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"55a0b3b311f1","_type":"block","children":[{"_key":"f8a763bde4630","_type":"span","marks":[],"text":"Previously, it was so hard to manage especially as the requirements and regulation grew. We had a compliance provider, but we still had to sit down regularly and go through every single property line by line to make sure they were inspected in a timely manner."}],"markDefs":[],"style":"normal"},{"_key":"736c2e87ad9b","_type":"block","children":[{"_key":"de8b8badee160","_type":"span","marks":[],"text":"There was no online portal, so no easy way to know who was due when. Plus, we had to remember to email work orders when we had new leases or change of dates."}],"markDefs":[],"style":"normal"},{"_key":"b3c59af8a6af","_type":"block","children":[{"_key":"89af822fc0660","_type":"span","marks":[],"text":"Ailo takes all that work away."}],"markDefs":[],"style":"normal"},{"_key":"2257e564a6cf","_type":"block","children":[{"_key":"4531aa4377260","_type":"span","marks":["strong"],"text":"What piqued your interest in Ailo’s compliance solution?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"0d93b081d5ad","_type":"block","children":[{"_key":"0e9f900c01310","_type":"span","marks":[],"text":"I had this lightbulb moment earlier this year when I was going through our properties and realised I couldn’t easily tell which ones were compliant and which ones had upcoming safety inspections. And that’s when I went, I’m done. We need a better solution."}],"markDefs":[],"style":"normal"},{"_key":"2ae8bf2a5f76","_type":"block","children":[{"_key":"dc659d348cd20","_type":"span","marks":[],"text":"We chose "},{"_key":"6a5fdcd52079","_type":"span","marks":["3d619a44072b"],"text":"Ailo’s compliance solution"},{"_key":"0dd605adac2d","_type":"span","marks":[],"text":" because it’s all part of one system. Everything is right there in one place, and I don’t need to swap from one portal to another to see what’s going on."}],"markDefs":[{"_key":"3d619a44072b","_type":"linkV2","blank":true,"externalLink":"https://ailo.io/handbook-compliance","linkType":"page","pageLink":{"_ref":"546f0512-08e9-4c31-92ca-6e09e5907d6b","_type":"reference"}}],"style":"normal"},{"_key":"57df986e55c5","_type":"block","children":[{"_key":"7d28903d29c50","_type":"span","marks":["strong"],"text":"What does your day-to-day look like now?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"0b67b97b135a","_type":"block","children":[{"_key":"aa23ae42c31c0","_type":"span","marks":[],"text":"We can easily see who is compliant and who is coming up for an inspection. And the work orders are automatic. Ailo's partners, Property Compliance Australia, know exactly who is due for an inspection and when, without us having to prompt them. They just get it done."}],"markDefs":[],"style":"normal"},{"_key":"6d6bc6b63144","_type":"block","children":[{"_key":"a4e0277218ec","_type":"span","marks":[],"text":"I would never go back to the old way. It took up too much time and was stressful."}],"markDefs":[],"style":"normal"},{"_key":"d2f12fb79727","_type":"testimonial","author":"Belinda Lennon, Senior Property Manager at Ray White Helensburgh","background":{"title":"Lavender","value":"#EAF1FB"},"quote":[{"_key":"87ffd11ef61a","_type":"block","children":[{"_key":"818f918f723d","_type":"span","marks":[],"text":"It’s probably saving us a day a month, which gives us more time to spend helping our renters or working with our landlords."}],"markDefs":[],"style":"normal"}]},{"_key":"96b619310041","_type":"block","children":[{"_key":"e39bc48a9d9f0","_type":"span","marks":["strong"],"text":"What do your property investors think of the new service?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"aa618f6f6444","_type":"block","children":[{"_key":"53326546a6820","_type":"span","marks":[],"text":"I only had a handful of clients who were concerned about the change at first, but in general our landlords were just happy the work is being done and done well – and their properties are safe and compliant."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-a9395d69e4e9f2dd6256d10bd06996aad42d57dc-6496x4331-jpg","_type":"reference"}},"date":"2023-10-02","excerpt":"We sat down with Belinda Lennon at Ray White Helensburgh, to learn why she invested in Ailo’s compliance solution.","name":null,"previewVisual":null,"related":{"background":{"title":"Cloud","value":"#F7F7F7"},"relatedItems":[{"_key":"e7953026e8a3","_ref":"d3e86be7-3b95-47df-a6a7-51312d8cbc4f","_type":"relatedItem"},{"_key":"337ca05be66a","_ref":"8296aee0-8eef-47d6-a110-8e0d8326e5b7","_type":"relatedItem"},{"_key":"04e44c94b2a3","_ref":"743af709-ef38-4bc8-92c4-9e42afc62f65","_type":"relatedItem"}]},"slug":"blog/safer-homes-for-tenants-peace-of-mind-for-property-managers","title":"Safer homes for tenants, peace of mind for property managers","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-09-25T06:25:34Z","_id":"cb353716-9b83-4876-96c9-a541010df024","_type":"post","_updatedAt":"2025-10-29T05:57:13Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"2713db63bbe6","_type":"block","children":[{"_key":"bb4ff772a4920","_type":"span","marks":[],"text":"The Ailo platform is a new way to manage rental properties in Australia. We’ve built a technology platform to help renters, owners and property managers all work together to turn a good investment into a great home."}],"markDefs":[],"style":"normal"},{"_key":"e4e1662ddfee","_type":"block","children":[{"_key":"c5d42a3351de0","_type":"span","marks":[],"text":"As a renter, a lot of what the platform does to help improve your tenancy experience is behind the scenes."}],"markDefs":[],"style":"normal"},{"_key":"2f6a1c324199","_type":"block","children":[{"_key":"8681067857510","_type":"span","marks":[],"text":"We help your property manager with things like managing maintenance requests and paying trades – so that if things break, your property manager can get them fixed quickly. We also help them organise and manage money, so they can spend less time doing accounting and more time managing your property."}],"markDefs":[],"style":"normal"},{"_key":"32fa7c7584c7","_type":"block","children":[{"_key":"ddef92b77d140","_type":"span","marks":[],"text":"The part of the Ailo platform you'll likely see and hear about the most though is the dedicated experience for renters."}],"markDefs":[],"style":"normal"},{"_key":"0fb8a5493bb8","_type":"block","children":[{"_key":"e62045b025040","_type":"span","marks":[],"text":"Renters can sign into Ailo via the web (or download the app if they prefer) to see their rental ledger and when their next rent is due, access additional payment methods for more flexibility, chat with their property manager, pay bills, and coordinate rent with housemates.\n"}],"markDefs":[],"style":"normal"},{"_key":"acc91533e070","_type":"block","children":[{"_key":"ee840c199b3a0","_type":"span","marks":[],"text":"The platform is designed to empower you with more visibility and flexibility when it comes to paying rent – and to help you communicate more easily with your property manager. We give you a range of payment methods, the choice to pay manually or automatically, the ability to coordinate payments as a group of tenants, a log of all your past rent payments, an embedded chat platform so you can get hold of your property manager faster – the list goes on."}],"markDefs":[],"style":"normal"},{"_key":"d9902bb6ffbd","_type":"block","children":[{"_key":"b9d18fdc13ab0","_type":"span","marks":[],"text":"As your agency moves over to the Ailo platfor,, there are a number of really positive things you can and should expect to change (in addition to your rent payment options) – and this article goes through each of these key changes."}],"markDefs":[],"style":"normal"},{"_key":"f8e655551a17","_type":"block","children":[{"_key":"19015cdb24fe","_type":"span","marks":[],"text":"Faster repairs"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6b8c07f23b99","_type":"block","children":[{"_key":"3885f6db31630","_type":"span","marks":[],"text":"The Ailo platform has a lot of automation and workflow management tools to help property managers manage their work more effectively. As a result, we know from our data that, as a renter, you will see repairs being completed more quickly."}],"markDefs":[],"style":"normal"},{"_key":"8ea6fe0c4084","_type":"block","children":[{"_key":"071d63128b580","_type":"span","marks":[],"text":"But better project management tools is only part of the solution."}],"markDefs":[],"style":"normal"},{"_key":"8ac038c6091c","_type":"block","children":[{"_key":"a190df2da1140","_type":"span","marks":[],"text":"We’ve seen first hand how agencies are "},{"_key":"7112d6d938db","_type":"span","marks":["d24451129b01"],"text":"building stronger relationships with their property investors through the Ailo platform"},{"_key":"ba1a17415642","_type":"span","marks":[],"text":", making it easier and faster to get repair and maintenance work prioritised and approved faster. Our embedded messaging platform also helps with this."}],"markDefs":[{"_key":"d24451129b01","_type":"linkV2","blank":true,"linkType":"post","postLink":{"_ref":"1fd55347-ca79-4197-9958-e874b9d964e2","_type":"reference"}}],"style":"normal"},{"_key":"035a1ed31984","_type":"block","children":[{"_key":"4837110f2d570","_type":"span","marks":[],"text":"\nAnd, through our industry-first payments platform, agencies are able to support their network of quality tradespeople with faster payments – which means "},{"_key":"50dc88e9a527","_type":"span","marks":["d42c3dab13ce"],"text":"tradespeople are more and more likely to prioritise jobs with agencies who use the Ailo platform"},{"_key":"4be1a71386a1","_type":"span","marks":[],"text":". Typically, tradespeople have to wait until end of month (or even longer for larger bills that need multiple rent cycles to cover them) to get paid, which can be crippling for small businesses who rely on strong cash flow."}],"markDefs":[{"_key":"d42c3dab13ce","_type":"linkV2","blank":true,"linkType":"post","postLink":{"_ref":"683138eb-a7ce-4b7d-801a-5e637dabbb1a","_type":"reference"}}],"style":"normal"},{"_key":"98e8515058de","_type":"block","children":[{"_key":"a65564ab3b6c0","_type":"span","marks":[],"text":"More proactive & responsive property managers"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6113cfc2f914","_type":"block","children":[{"_key":"14ca2182dcfa0","_type":"span","marks":[],"text":"Communication is at the core of any good relationship. But old technology has made it really difficult for property managers to keep everyone in the loop and on track."}],"markDefs":[],"style":"normal"},{"_key":"dc63f3f7d638","_type":"block","children":[{"_key":"64b0b472fb5b0","_type":"span","marks":[],"text":"We built communication into the heart of the Ailo platform, so your property managers can keep you updated and respond to your questions faster and more proactively. Here’s how:"}],"markDefs":[],"style":"normal"},{"_key":"42287ea0c15b","_type":"block","children":[{"_key":"02a1ff8237c00","_type":"span","marks":[],"text":"First, we wanted to give your property manager new ways to engage with you that are faster and easier."}],"markDefs":[],"style":"normal"},{"_key":"e38c31514ad0","_type":"block","children":[{"_key":"333533c739810","_type":"span","marks":[],"text":"So, we started by building smart notifications like auto rent reminders and"},{"_key":"333533c739811","_type":"span","marks":["strong","em"],"text":" "},{"_key":"333533c739812","_type":"span","marks":[],"text":"live rent ledgers into a custom-built smartphone app for renters to give you real-time, 24/7 access to your payments history, paid-to date, and upcoming rent payments and bills. That means you don’t have to wait for someone to ring you back to confirm when your next rent payment is due or whether your last rent payment cleared."}],"markDefs":[],"style":"normal"},{"_key":"c61989499e97","_type":"block","children":[{"_key":"0f9835dcfecf0","_type":"span","marks":[],"text":"We also built an embedded messaging platform directly into the platform (called Chat), making it easier for your property manager to respond to you even when they're out of the office at inspections or leasing appointments – and work through issues quickly without the unnecessary formality of traditional communication tools. Chats can be shared with roommates and even split into threads, so you can keep things clear and organised (unlike old school emails!). Last time we crunched the numbers, a typical agency using the Ailo platform responded to chats within 4.7 hours."}],"markDefs":[],"style":"normal"},{"_key":"c4479fbfbbf1","_type":"block","children":[{"_key":"7b34589715560","_type":"span","marks":[],"text":"Second, we pull all your chats and emails with your property manager into one place for your property manager and their team to see. This makes it easy for them to see what’s going on and respond to you quickly. It also means the whole agency team knows what’s going on, so if somebody goes on holiday or leaves, you’re not having to explain things again or dig through old emails. Everything is securely stored. You can also export your conversations if you ever need to."}],"markDefs":[],"style":"normal"},{"_key":"05a995e33b36","_type":"block","children":[{"_key":"aab3bae330ac0","_type":"span","marks":[],"text":"Finally, the platform links your emails, chats and any documents or photos you send into their project management tool, so all of your conversations are in context of the task they are completing for you."}],"markDefs":[],"style":"normal"},{"_key":"1417c080506a","_type":"block","children":[{"_key":"c3da6429df9a","_type":"span","marks":[],"text":"Safer homes"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c4e2d7d7b257","_type":"block","children":[{"_key":"3ba4213843bc0","_type":"span","marks":[],"text":"In our experience, too many rental properties are not compliant with the patchwork of complex and evolving State and Federal legislation designed to protect renters from house fires, electrical faults and strangulation from corded windows and blinds. In Queensland alone, we’ve found almost a quarter of rental properties are not compliant upon first inspection."}],"markDefs":[],"style":"normal"},{"_key":"2e42b4e18477","_type":"block","children":[{"_key":"3339e2d643dc0","_type":"span","marks":[],"text":"That is why we partnered with Australia's leading compliance provider to make it easier for your property manager and landlord to keep your home compliant and safe for you and your family. The solution is embedded directly into the Ailo platform, and the automations and smart project management tools we’ve built make it simple to stay on top of legally-required inspections and hardware repairs and maintenance"}],"markDefs":[],"style":"normal"},{"_key":"f6d471aeab45","_type":"block","children":[{"_key":"146f5079d87f0","_type":"span","marks":[],"text":"We offer this solution to agencies in major cities and towns across Queensland, New South Wales, Victoria, South Australia and the ACT – and are continuously working to expand our reach."}],"markDefs":[],"style":"normal"},{"_key":"cc10b9aeaa14","_type":"block","children":[{"_key":"92f165e51f3b","_type":"span","marks":[],"text":"More options & visibility in payments"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"7fc666fcf282","_type":"block","children":[{"_key":"1558b3fda0e40","_type":"span","marks":[],"text":"Traditionally, property managers offered only a handful of payment options for renters: cash, direct debit or bank transfer."}],"markDefs":[],"style":"normal"},{"_key":"b3a94f18d6e2","_type":"block","children":[{"_key":"f881e545f5aa0","_type":"span","marks":[],"text":"With the Ailo platform, agencies are able to offer a broader range of payment methods, including the ability to pay rent or bills with a bank account, debit card or even credit card if cash is tight one month or you want to boost rewards points. "}],"markDefs":[],"style":"normal"},{"_key":"1f9c254c6217","_type":"block","children":[{"_key":"d447aa2fc4d40","_type":"span","marks":[],"text":"Each payment method available through the Ailo platform offers a different experience. Some come with associated service fees, but there will always be a fee-free way to pay rent on the platform. "}],"markDefs":[],"style":"normal"},{"_key":"61c0c5c79119","_type":"block","children":[{"_key":"d447aa2fc4d40","_type":"span","marks":[],"text":"Please speak to your property management agency – or check your Ailo app – to understand which payment options are available to you."}],"markDefs":[],"style":"normal"},{"_key":"1af08ceca222","_type":"block","children":[{"_key":"00e9fa97caa40","_type":"span","marks":[],"text":"For share houses, the Ailo platform also makes it simple to split the rent between everyone on the lease. In older systems, if someone hadn’t paid on time, renters and property managers had no way of knowing who to blame and everyone suffered as a consequence. The platform makes it crystal clear who has paid and who owes what."}],"markDefs":[],"style":"normal"},{"_key":"13b44d65ee1b","_type":"block","children":[{"_key":"917cc6c07e0f0","_type":"span","marks":[],"text":"We don't think renters should have to pay rent early just because it takes 2-3 days to clear in someone else's bank account. In the Ailo platform, we can see the minute you've paid, so we consider rent paid immediately (before it's cleared by the banks). That way you never have to worry about clearing times or long weekends - the due date is the day you have to pay. Easy."}],"markDefs":[],"style":"normal"},{"_key":"8bf7318649c2","_type":"block","children":[{"_key":"215b9d4927540","_type":"span","marks":[],"text":"Similarly, your paid-to date advances on a daily basis which means you can make more frequent smaller payments if money is tight one month to avoid going into arrears. Before, agencies typically could not support multiple, small payments because of the enormous overhead required to accept, receipt and reconcile each payment. One of our fee-free payment methods – one-off bank account transfers – was designed specifically to support renters in this situation."}],"markDefs":[],"style":"normal"},{"_key":"c24841cf7982","_type":"block","children":[{"_key":"2f69fcdc76020","_type":"span","marks":[],"text":"Elevating your tenancy experience"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4a3eb961fe08","_type":"block","children":[{"_key":"36f6c1f0d5650","_type":"span","marks":[],"text":"We built the Ailo platform to help put trust and transparency back into property management so everyone who rents, manages, owns or services a rental property has a better experience."}],"markDefs":[],"style":"normal"},{"_key":"3c2390216ea2","_type":"block","children":[{"_key":"d8879388dd040","_type":"span","marks":[],"text":"Your agency invested in the Ailo platform, because they want to deliver a "},{"_key":"d8879388dd041","_type":"span","marks":["em"],"text":"better"},{"_key":"d8879388dd042","_type":"span","marks":[],"text":" service to their clients. For renters, this means they want to make it easier for you to get a hold of them, they want to be able to coordinate repairs quicker, and they want to give you more visibility, choice, and control over your rent and bill payments."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-c6b338f294e84d1fa60a8cd8046ecccdf2210f40-960x540-png","_type":"reference"}},"date":"2023-09-26","excerpt":"As a renter, a lot of what Ailo does to help improve your tenancy experience is behind the scenes. Here is what you can expect.","name":null,"previewVisual":null,"related":{"background":{"title":"White","value":"#FFFFFF"},"relatedItems":[{"_key":"100f40b665fe","_ref":"2a9c28aa-62e9-4b42-9eec-c316fe9e2fda","_type":"relatedItem"},{"_key":"2108f1e88143","_ref":"aff06991-1f2b-42b9-9578-67d131dc6fd4","_type":"relatedItem"},{"_key":"e02fde6518bc","_ref":"f348bc79-e354-4efc-a40d-7b328622c38d","_type":"relatedItem"}]},"slug":"blog/what-it-means-for-your-agency-to-be-on-ailo-for-renters","title":"What it means for your agency to be on Ailo | For Renters","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-09-25T06:10:20Z","_id":"2a9c28aa-62e9-4b42-9eec-c316fe9e2fda","_type":"post","_updatedAt":"2025-10-29T05:29:44Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"b813e7e0e0c8","_type":"block","children":[{"_key":"a99552712c080","_type":"span","marks":[],"text":"We believe renters deserve more choice, control and visibility over their rent and bill payments. "}],"markDefs":[],"style":"normal"},{"_key":"be78cef3cf8d","_type":"block","children":[{"_key":"2e0a771e8a1f","_type":"span","marks":[],"text":"That’s why we’ve made it easier for agencies to offer a broader range of payment methods to renters, including the ability to pay by bank account, Centrepay, debit card or even credit card if you want to boost your rewards points."}],"markDefs":[],"style":"normal"},{"_key":"7871094a379f","_type":"block","children":[{"_key":"34fd8e6887bd0","_type":"span","marks":[],"text":"Each payment method offers a different experience and some have fees associated with them. "}],"markDefs":[],"style":"normal"},{"_key":"b9d5482424f5","_type":"block","children":[{"_key":"d4fa7e7064ca","_type":"span","marks":["strong"],"text":"Importantly, there is a fee-free option available when you log into Ailo, along with a number of fee-free options outside of the Ailo app. "}],"markDefs":[],"style":"normal"},{"_key":"7b8a961a62a7","_type":"block","children":[{"_key":"1b3e1dcb1bb1","_type":"span","marks":[],"text":"Broadly, there are two ways to pay rent if your agency uses Ailo:"}],"markDefs":[],"style":"normal"},{"_key":"35c9e36d2205","_type":"block","children":[{"_key":"93b2b8b24501","_type":"span","marks":[],"text":"By logging into Ailo via the mobile app or your web browser (what we call on-app payments); and"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"5d71d886783b","_type":"block","children":[{"_key":"ee791b92cadd","_type":"span","marks":[],"text":"Through methods that don't require you to sign into your Ailo account (what we call off-app payments)."}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"5e3fec617de3","_type":"block","children":[{"_key":"3a253d3ac1e2","_type":"span","marks":[],"text":"Rent payment options may differ depending on your agency. Please speak with your property manager – or sign in to the Ailo platform – to see the payment options available to you and any associated fees."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"4685d30ebfc6","_type":"sectionHeader","background":{"title":"None","value":"transparent"},"title":[{"_key":"1afa4bda5577","_type":"block","children":[{"_key":"096c365c484e","_type":"span","marks":[],"text":"On-app payments"}],"markDefs":[],"style":"heading2"}]},{"_key":"51ce23300953","_type":"block","children":[{"_key":"9513502b1ce10","_type":"span","marks":[],"text":"When you "},{"_key":"6fc21e6aa48a","_type":"span","marks":["0738c89301f8"],"text":"sign in to Ailo"},{"_key":"f9b8490fcc9e","_type":"span","marks":[],"text":", there are three ways to pay your rent. You have the choice to make a bank account payment from your app, or you can use debit card or credit card to manage your payments.\n"}],"markDefs":[{"_key":"0738c89301f8","_type":"linkV2","blank":true,"fileHandleType":"openInCurrentTab","linkType":"page","pageLink":{"_ref":"6864f140-1d29-4941-b30e-eadcefa19d51","_type":"reference"}}],"style":"normal"},{"_key":"912061f6ecf9","_type":"block","children":[{"_key":"bd72a7111ada0","_type":"span","marks":[],"text":"Traditionally, some property managers would ask renters to pay their entire rent and associated bills up to 6 days early to deal with clearing times. But when you use any of Ailo’s on-app payment methods, rent is considered paid the instant you tap “confirm” in your app – or, at 1am on the relevant day if you set up recurring payments on a schedule."}],"markDefs":[],"style":"normal"},{"_key":"a6319aa8a6ec","_type":"block","children":[{"_key":"d92c81b883270","_type":"span","marks":[],"text":"1. Bank account (direct debit) payments"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"9d7d5faaa01b","_type":"block","children":[{"_key":"1a61976008cf0","_type":"span","marks":[],"text":"Simply type in your bank account details, and Ailo will debit your account for the amount you nominate. If you choose the manual bank account options, you will need to re-enter your bank account details and the amount each time you’d like to make a payment."}],"markDefs":[],"style":"normal"},{"_key":"d326208a2a6b","_type":"block","children":[{"_key":"669d3a9e6f030","_type":"span","marks":[],"text":"Some renters use this payment method, because they do not want to have a regular payment schedule for their payments and instead prefer to manually initiate their own payments when it is convenient for them. Some renters do not pay their full rent in one payment and take advantage of the fact they can make as many free payments as they like in any amount."}],"markDefs":[],"style":"normal"},{"_key":"276dbe99fb6d","_type":"block","children":[{"_key":"bd8c54922ad4","_type":"span","marks":[],"text":"You can also save your bank account details, with the option to set-up a recurring payment. You can update or cancel the payment schedule whenever you want through your app."}],"markDefs":[],"style":"normal"},{"_key":"2f0def35f3ab","_type":"block","children":[{"_key":"e9c8b1c991570","_type":"span","marks":[],"text":"We’ve found most renters choose to set up automatic scheduled payments from their bank account, so they don’t have to worry about getting their rent in on time."}],"markDefs":[],"style":"normal"},{"_key":"5160738f9b8f","_type":"block","children":[{"_key":"d7731d3500fc0","_type":"span","marks":[],"text":"Because of the way the banking system works, funds will be debited from your nominated account between 7pm and midnight on the day you initiate the payment, and will take 2 days to clear. The clearing status is shown in the app. Importantly, this clearing time does not affect the date you are deemed to have made the payment."}],"markDefs":[],"style":"normal"},{"_key":"883dcc3d7310","_type":"block","children":[{"_key":"c9b44d8d25480","_type":"span","marks":[],"text":"2 & 3. Debit card or credit card payments"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"9746ee4d83c0","_type":"block","children":[{"_key":"eb9d56621d220","_type":"span","marks":[],"text":"Credit cards and debit cards are instant payments, which means the transaction will be immediately authorised, and you will see the funds have left your bank account at the end of the next full hour."}],"markDefs":[],"style":"normal"},{"_key":"7468a6d001e9","_type":"block","children":[{"_key":"e654877a72270","_type":"span","marks":[],"text":"You can either make payments on a one-off basis, or save your card details and set up recurring payments to pay on a schedule. If you set up recurring payments, you can manage the update or cancel the payment schedule whenever you want through the Ailo app."}],"markDefs":[],"style":"normal"},{"_key":"5e3fe0f59bd2","_type":"block","children":[{"_key":"b7b59c50fc120","_type":"span","marks":[],"text":"Some renters use credit cards to earn points or to manage their own cash flow. Some use cards because they like instant payments."}],"markDefs":[],"style":"normal"},{"_key":"a3aa12d2f36c","_type":"testimonial","author":"Jean-Claude, a renter in Cairns","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"imageWithMetadata","asset":{"_ref":"image-27d3917036171887148dbab79b2a216086fb2bfa-309x353-png","_type":"reference"}},"quote":[{"_key":"2b8fe37899fe","_type":"block","children":[{"_key":"4738eb9d2a1a","_type":"span","marks":[],"text":"I logged into Ailo and it pretty much did everything for me. It took me like 7 seconds to pay rent."}],"markDefs":[],"style":"normal"}]},{"_key":"36938d906b8e","_type":"sectionHeader","background":{"title":"None","value":"transparent"},"title":[{"_key":"1afa4bda5577","_type":"block","children":[{"_key":"096c365c484e","_type":"span","marks":[],"text":"Off-app payments"}],"markDefs":[],"style":"heading2"}]},{"_key":"4cb3054e906a","_type":"block","children":[{"_key":"4821b9b9750d0","_type":"span","marks":[],"text":"There are also a number of ways to pay your rent and bills without logging into the Ailo platform via the web or mobile app. Some of these are facilitated by Ailo and some are arranged by your agency."}],"markDefs":[],"style":"normal"},{"_key":"cb1394def5a5","_type":"block","children":[{"_key":"d79e069e69cf","_type":"span","marks":["2b75c690e58e","strong"],"text":"Centrepay"},{"_key":"dfd141feef620","_type":"span","marks":[],"text":" is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment. You can start or change a deduction at any time. "}],"markDefs":[{"_key":"2b75c690e58e","_type":"linkV2","blank":true,"externalLink":"https://www.servicesaustralia.gov.au/individuals/services/centrelink/centrepay","fileHandleType":"openInCurrentTab","linkType":"url"}],"style":"normal"},{"_key":"b986e5179aa0","_type":"block","children":[{"_key":"680cf6efaf7f0","_type":"span","marks":[],"text":"For renters who cannot or do not want to pay rent by logging into Ailo via the web or mobile app, you can ask your agency for a "},{"_key":"84a7a97ccc09","_type":"span","marks":["strong"],"text":"direct debit authorisation form"},{"_key":"40133be46477","_type":"span","marks":[],"text":"."}],"markDefs":[],"style":"normal"},{"_key":"c51afe3cc0a3","_type":"block","children":[{"_key":"9538c62b13860","_type":"span","marks":[],"text":"In addition to all of these payment options, your agency may offer additional methods including the option to pay directly into their "},{"_key":"9538c62b13861","_type":"span","marks":["strong"],"text":"trust account"},{"_key":"9538c62b13862","_type":"span","marks":[],"text":". "}],"markDefs":[],"style":"normal"},{"_key":"a4d5cf56bd93","_type":"block","children":[{"_key":"216189de07b20","_type":"span","marks":[],"text":"Regardless of which payment methods you choose, your agency does not earn any commission or payments from Ailo. They simply want to give you a broader range of payment options that work for you."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-7b8324f4e478382d34e874e74238ac4a0917ab14-1960x1020-svg","_type":"reference"}},"date":"2023-09-25","excerpt":"With Ailo, agencies can offer a broader range of payment methods – learn about each one and which could be the right choice for you.","name":null,"previewVisual":null,"related":{"background":{"title":"White","value":"#FFFFFF"},"relatedItems":[{"_key":"6de905dc0387","_ref":"aTlkABUDnGAKrinoNYqPX3","_type":"relatedItem"},{"_key":"a4de24fbf961","_ref":"cb353716-9b83-4876-96c9-a541010df024","_type":"relatedItem"},{"_key":"0792ece75bf2","_ref":"TEngMCoyezADoHwtGZM0dN","_type":"relatedItem"}]},"slug":"blog/how-to-pay-rent-with-ailo","title":"How to pay rent with Ailo","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-09-24T23:05:51Z","_id":"3c3d39de-4ff6-46da-ab2d-0db41f773881","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"50561c5c20ca","_type":"block","children":[{"_key":"1cdeb563ed2d0","_type":"span","marks":[],"text":"The Director of Network Development at Ray White, Andrew McCulloch also happens to own an investment property managed by "},{"_key":"08a30b558c78","_type":"span","marks":["7c67aadf3d83"],"text":"Ray White Albury North"},{"_key":"4b5289ebcfeb","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"7c67aadf3d83","_type":"linkV2","blank":true,"linkType":"post","postLink":{"_ref":"131d09b2-44f9-4cf7-8209-bed0ee466d9f","_type":"reference"}}],"style":"normal"},{"_key":"47930eb2a232","_type":"block","children":[{"_key":"b1781c5b84e2","_type":"span","marks":[],"text":"Andrew’s whole life sits on his mobile phone, and now his investment property does, too."}],"markDefs":[],"style":"normal"},{"_key":"102a8426f415","_type":"videoPlayer","background":{"title":"Large Pink angle bottom","value":"#FDEDF1"},"previewVisual":{"_type":"image","asset":{"_ref":"image-b3343efe9f5743b25664facef85e856c7fd4f186-1275x715-png","_type":"reference"}},"url":"https://youtu.be/DQR7vUJqmKo"},{"_key":"2e813c52ee7a","_type":"block","children":[{"_key":"fc619f8351f00","_type":"span","marks":["strong"],"text":"Why do you like Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e9c1cce0e834","_type":"block","children":[{"_key":"1c2c71828a3b0","_type":"span","marks":[],"text":"I really like Ailo because it gives me one place to go to on my phone where I can check my bills, I can see when the rent's paid, and I can communicate with my property manager."}],"markDefs":[],"style":"normal"},{"_key":"60319b7b8d42","_type":"block","children":[{"_key":"224660100ec60","_type":"span","marks":[],"text":"My whole life sits on my mobile phone. So it's sort of given me full circle to throw my investment in there as well."}],"markDefs":[],"style":"normal"},{"_key":"83d9076ce22d","_type":"block","children":[{"_key":"79a38ca4f4de0","_type":"span","marks":["strong"],"text":"As an investor, how do you use the Ailo App?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ed065460eb4c","_type":"block","children":[{"_key":"0c0cfb9adb200","_type":"span","marks":[],"text":"The way that I use the Ailo app is I go in there if I've got to communicate with my property manager in any way. I find it really useful when I want to check and see if the rent is up-to-date. But also if I want to go in there and check if there's any bills that have been paid or unpaid. Also fantastic for tax time!"}],"markDefs":[],"style":"normal"},{"_key":"1dec1aee08e7","_type":"block","children":[{"_key":"c429f1e0f4480","_type":"span","marks":["strong"],"text":"Why should other investors use the Ailo plaform?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"0a87b9d869f7","_type":"block","children":[{"_key":"2ef9ac0e520f0","_type":"span","marks":[],"text":"I think Ailo is for everyone, because it just makes life easy."}],"markDefs":[],"style":"normal"},{"_key":"505d32386b82","_type":"block","children":[{"_key":"0de44577d9460","_type":"span","marks":[],"text":"If you've got any sort of investment at all in the way of property, it just makes the whole process very simple and easy to use."}],"markDefs":[],"style":"normal"},{"_key":"91d4491d1735","_type":"block","children":[{"_key":"e68b229721030","_type":"span","marks":["strong"],"text":"What features make Ailo easy to use?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6467befb3fe2","_type":"block","children":[{"_key":"7dd2a2e2add20","_type":"span","marks":[],"text":"My ability around technology is pretty limited. Normally it doesn't go beyond checking my emails. So the fact that I can jump in there and use this with ease means it's super easy to navigate."}],"markDefs":[],"style":"normal"},{"_key":"d641ba6ecac9","_type":"block","children":[{"_key":"4f917e3fffdd0","_type":"span","marks":[],"text":"Anyone can use it, from young to old."}],"markDefs":[],"style":"normal"},{"_key":"bcf2b46834dc","_type":"block","children":[{"_key":"25c45197a4ff0","_type":"span","marks":[],"text":"One of the things I find really handy is that you don't even need to open the app. The notifications just come through - I can see that on my phone."}],"markDefs":[],"style":"normal"},{"_key":"65dca8d83a3a","_type":"block","children":[{"_key":"1ac6252575750","_type":"span","marks":[],"text":"The other thing that it does well is it shoots through an email to me. So I don't miss anything that happens with the property."}],"markDefs":[],"style":"normal"},{"_key":"a5152ba0faa9","_type":"block","children":[{"_key":"03a98090fb940","_type":"span","marks":["strong"],"text":"How has Ailo helped your relationship with you property manager?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a0a0162d1002","_type":"block","children":[{"_key":"2dfd000340680","_type":"span","marks":[],"text":"What Ailo has given me is a better relationship with my property manager. I'm able to really just get the facts that I need, straight from the app, which is fantastic, but I think it's also made life a lot easier for my property manager."}],"markDefs":[],"style":"normal"},{"_key":"279d5a072c7b","_type":"block","children":[{"_key":"e9cdee43316f0","_type":"span","marks":[],"text":"So if you're a property manager who's not currently using Ailo, I can highly recommend it. It just makes the whole process really simple, and it gives you the ability to give better customer service, in my opinion."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-b3343efe9f5743b25664facef85e856c7fd4f186-1275x715-png","_type":"reference"}},"date":"2023-09-20","excerpt":"Andrew’s whole life sits on his mobile phone, and now his investment property does, too.","name":null,"previewVisual":null,"related":{"background":{"title":"White","value":"#FFFFFF"},"relatedItems":[{"_key":"ed19025f9648","_ref":"131d09b2-44f9-4cf7-8209-bed0ee466d9f","_type":"relatedItem"},{"_key":"b5f0a96bec0f","_ref":"1fd55347-ca79-4197-9958-e874b9d964e2","_type":"relatedItem"},{"_key":"c06117918adb","_ref":"2f151e7b-3c92-4899-a777-0e5f01f9766f","_type":"relatedItem"}]},"slug":"blog/your-property-portfolio-in-the-palm-of-your-hand","title":"Your property portfolio in the palm of your hand","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-09-24T23:54:25Z","_id":"3ec3c5e9-ea06-4274-8145-aa874ba465ab","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"daa2d2ea3b38","_type":"block","children":[{"_key":"669447da61470","_type":"span","marks":[],"text":"In this edition of Mix 106.3 Canberra’s Real Estate Show, co-hosts Cam Sullings and Renee Bogatko welcome our very own Ben Ling live on air to learn about how Ailo is helping property managers deliver a better service to property investors and renters."}],"markDefs":[],"style":"normal"},{"_key":"3cadfb64c579","_type":"block","children":[{"_key":"08f5cf30df040","_type":"span","marks":["c0fdf67f544e"],"text":"Listen to their full interview on iHeart Radio"},{"_key":"81d16598f88b","_type":"span","marks":[],"text":", or skim the highlights from their conversation here:"}],"markDefs":[{"_key":"c0fdf67f544e","_type":"linkV2","blank":true,"externalLink":"https://www.mix106.com.au/shows/real-estate-show/","linkType":"url"}],"style":"normal"},{"_key":"67891d4f8082","_type":"block","children":[{"_key":"32685a117e2e0","_type":"span","marks":[],"text":"First up, what is Ailo and who does it help?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"8cf37d6c074f","_type":"block","children":[{"_key":"c383475928200","_type":"span","marks":[],"text":"Ailo is a full property management platform that helps real estate agents deliver a significantly better level of service to their investors – and, importantly, helps them deliver a better tenancy experience for renters."}],"markDefs":[],"style":"normal"},{"_key":"b1095ba37b39","_type":"block","children":[{"_key":"6bd6c61e08960","_type":"span","marks":[],"text":"Ailo takes care of all the payments and accounting, helps property managers manage their workflows including inspections and repairs, and get through all of their to-dos. Basically, all the tedious administration that property managers really have to grind through to get done before they can get to that customer-centric service that investors and tenants are all about."}],"markDefs":[],"style":"normal"},{"_key":"81b8b5edbf0e","_type":"block","children":[{"_key":"f27c996593880","_type":"span","marks":[],"text":"Have you got one particular example where Ailo might help an individual?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"636f28b6d20c","_type":"block","children":[{"_key":"f6f8b59e82c9","_type":"span","marks":[],"text":"Yeah, absolutely. I can probably give you two or three if you'd like! Of course, for a tenant, a big thing that they have struggled with over time has been choice and control."}],"markDefs":[],"style":"normal"},{"_key":"e064c9091049","_type":"block","children":[{"_key":"112c3374e37e0","_type":"span","marks":[],"text":"You know, when they pay their rent, how they pay their rent, how they choose to pay their rent –  they're really, really limited."}],"markDefs":[],"style":"normal"},{"_key":"234a87721112","_type":"block","children":[{"_key":"ee7289df78670","_type":"span","marks":[],"text":"And it's generally speaking because of the legacy systems and software that the property managers and the real estate agents are using."}],"markDefs":[],"style":"normal"},{"_key":"58be1475eee8","_type":"block","children":[{"_key":"2f802bc66e36","_type":"span","marks":[],"text":"So, we give tenants a "},{"_key":"fb61f2b091e0","_type":"span","marks":["d5e9271f8a93"],"text":"bigger range of ways to pay their rent and bills"},{"_key":"ab4ba940c5ea","_type":"span","marks":[],"text":" to make it more convenient for them. They can use a bank transfer, they can pay with a debit or credit card, they can schedule payments based around their paid-to date and all that sort of thing."}],"markDefs":[{"_key":"d5e9271f8a93","_type":"linkV2","blank":true,"linkType":"post","postLink":{"_ref":"2a9c28aa-62e9-4b42-9eec-c316fe9e2fda","_type":"reference"}}],"style":"normal"},{"_key":"34aa40e4fae8","_type":"block","children":[{"_key":"f688c308095a","_type":"span","marks":[],"text":"For an investor, obviously having access to their funds a little bit sooner suits them, especially when people are, you know, as they are in the market at the moment with interest rates and the general cost of living increasing considerably."}],"markDefs":[],"style":"normal"},{"_key":"3ecfbb3e4cd4","_type":"block","children":[{"_key":"83d47e17b61b0","_type":"span","marks":[],"text":"It means they can access their rental income faster. It means they can put it in the offset account as opposed to letting it sit there in the trust account with the real estate agent for what seems like forever and ever and ever before it’s disbursed at the end of the month. And obviously that creates a ton of convenience."}],"markDefs":[],"style":"normal"},{"_key":"291ee4ae8966","_type":"block","children":[{"_key":"ab32e6193f360","_type":"span","marks":[],"text":"For everyone, really importantly, Ailo makes it easier to communicate."}],"markDefs":[],"style":"normal"},{"_key":"b5e9052ec405","_type":"sectionHeader","background":{"title":"Cloud","value":"#F7F7F7"},"title":[{"_key":"1fb52795ea9d","_type":"block","children":[{"_key":"44b952ac97760","_type":"span","marks":[],"text":"Communication is at the core of any good relationship, but old technology has made it really difficult for property managers to keep everyone in the loop and on track. We built communication into the heart of Ailo, so your property managers can keep you updated and respond to your questions faster and more proactively."}],"markDefs":[],"style":"largeBody"}]},{"_key":"2732ebed128d","_type":"block","children":[{"_key":"7c73a186d2800","_type":"span","marks":[],"text":"Everyone loves chats these days, you can see all the different apps that support that. "},{"_key":"5e0b37200c2a","_type":"span","marks":["f7eab83d2753"],"text":"Ailo Chat brings it all together"},{"_key":"a05ba2586994","_type":"span","marks":[],"text":" so that the property manager, the tenant and the investor can have a much better relationship."}],"markDefs":[{"_key":"f7eab83d2753","_type":"linkV2","blank":false,"linkType":"page"}],"style":"normal"},{"_key":"b0f50fc7c3b1","_type":"block","children":[{"_key":"a38ff1f9b0e00","_type":"span","marks":[],"text":"It sounds very comprehensive. Which feature of the platform tends to get the best feedback?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3952f3dad05c","_type":"block","children":[{"_key":"d7c10ff922470","_type":"span","marks":[],"text":"The communication for sure. Yeah, ultimately no one loves, you know, to think that they're not being heard or that it's difficult to get a hold of someone. And I think life just the way it is at the moment, the rising tide of expectation from the consumer meant better ways to communicate was really at the core of this."}],"markDefs":[],"style":"normal"},{"_key":"5a320bd1fa1d","_type":"block","children":[{"_key":"d1e90aca659d0","_type":"span","marks":[],"text":"Has it been fun to bring Ailo together and watch everyone benefit from using it?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"99d67a8e49f4","_type":"block","children":[{"_key":"9e3cb8356e540","_type":"span","marks":[],"text":"I've had the pleasure of working on a number of technologies that have been transformational. This is definitely at the top of the pile! It's been incredibly fun to bring it together. It's really meaningful when you hear people respond to it and pick it up for the way that it was intended to be used."}],"markDefs":[],"style":"normal"},{"_key":"f33aa2825191","_type":"block","children":[{"_key":"29da6b16101f","_type":"span","marks":[],"text":"As I said, that rising tide of consumer expectations is very difficult for people to keep up in service based industries. And as you would be aware, everyone in that sort of ecology of property management over the last few years has really, really suffered. It's been difficult."}],"markDefs":[],"style":"normal"},{"_key":"4cb5c96f01bc","_type":"block","children":[{"_key":"a8681a8c31c20","_type":"span","marks":[],"text":"There's lots of pressure from all of the angles, legislation, interest rates, you know, tenants advocacy, all of that sort of stuff. So, having a technology at the middle of that, that brings it all together and works for everyone. 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Rural agencies often have trouble finding experienced candidates given the smaller populations, so hiring fresh and training from scratch is common."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"e7b1aec76d53","_type":"block","children":[{"_key":"6ce24a1479200","_type":"span","marks":[],"text":"But becoming a property manager from scratch can be challenging - it’s not an easy job to learn! For Denice, usually confident and capable when using new technology, getting to grips with the legacy property management systems was the hardest part of her training."}],"markDefs":[],"style":"normal"},{"_key":"16f02f363a63","_type":"block","children":[{"_key":"8961c41c59d90","_type":"span","marks":[],"text":"“It just got very confusing at times with all the different tabs and everything,” she said. “The jobs tab, the inspections tab, the properties tab. 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And, best of all, it gives people like Denice the clarity they need to learn and develop."}],"markDefs":[],"style":"normal"},{"_key":"d073704218a1","_type":"block","children":[{"_key":"bc74271b56b20","_type":"span","marks":[],"text":"“It just had all your tasks outlined, what you need to do for this particular thing,” said Denice. “I think if anyone was starting the business now and was to go straight to Ailo, it would just be so beneficial for them to have everything so streamlined.”"}],"markDefs":[],"style":"normal"},{"_key":"abf6d3eb5152","_type":"block","children":[{"_key":"6778d6c523de0","_type":"span","marks":[],"text":"Denice came back to the office with a new perspective. “‘This is really, really great’ I told her,” said Denice. “And pretty much from then we transitioned over.”"}],"markDefs":[],"style":"normal"},{"_key":"8a71535cff82","_type":"block","children":[{"_key":"b7a1d421f99e0","_type":"span","marks":[],"text":"A change for the better"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"dec67f53519d","_type":"block","children":[{"_key":"0fa559ab89850","_type":"span","marks":[],"text":"Since moving to Ailo and seeing a world without trust accounting at the core of their jobs, the team at Ray White Rural Warwick has been finding things much easier."}],"markDefs":[],"style":"normal"},{"_key":"d28d1bce1ecc","_type":"block","children":[{"_key":"525a1916f13b0","_type":"span","marks":[],"text":"“I'll be honest, I feel like we've been on Ailo from the very beginning with just how smooth it's all going,” said Denice. “We've just had a receptionist start at the beginning of the year and she actually just made a comment today saying ‘I don't know how you ever used your old property management system because Ailo is so easy!’”"}],"markDefs":[],"style":"normal"},{"_key":"498b9a664c77","_type":"block","children":[{"_key":"8743bdb920fc0","_type":"span","marks":[],"text":"Denice is now better equipped to deliver a great service and continue developing as a property manager. She has all the information she needs to communicate with her rural customers and get her work done without headaches."}],"markDefs":[],"style":"normal"},{"_key":"3737f02b5cf9","_type":"block","children":[{"_key":"f04212d6e8400","_type":"span","marks":[],"text":"And it looks good, too."}],"markDefs":[],"style":"normal"},{"_key":"443b3bef9a89","_type":"block","children":[{"_key":"3c64466d412e0","_type":"span","marks":[],"text":"“It's so much more aesthetically pleasing… I was thinking about this yesterday actually. In our old system, for your routine reports, to physically go back and have a look at the previous one you have to go to a whole different tab and search for it manually,” explained Denice. "}],"markDefs":[],"style":"normal"},{"_key":"7a0b868717a4","_type":"testimonial","author":"Denise Sorono, Ray White Warwick","background":{"title":"Lavender","value":"#EAF1FB"},"quote":[{"_key":"195021b56620","_type":"block","children":[{"_key":"f21a07de22d1","_type":"span","marks":[],"text":"In Ailo, you just type in the property and everything is there. You can find all the information you need on one screen. It really is amazing."}],"markDefs":[],"style":"normal"}]},{"_key":"417d93a4299e","_type":"block","children":[{"_key":"bbf7238e565f0","_type":"span","marks":[],"text":"Are you glad you became a property manager?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"34c95a48527c","_type":"block","children":[{"_key":"3c597b608f020","_type":"span","marks":[],"text":"“Yeah! It has definitely been a learning experience. A lot of hurdles that I've had to cross, but I'm glad I became a property manager. And I'm glad I get to use Ailo, too,” she laughed. “It's really good!”"}],"markDefs":[],"style":"normal"},{"_key":"5567e15dbc94","_type":"block","children":[{"_key":"3b021dc4eff20","_type":"span","marks":[],"text":"Our pleasure Denice! We love seeing the future of the industry learning and growing 💪"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-5548f41863ae4677e2ffcb41ae664ac484eb67b6-1850x1427-jpg","_type":"reference"}},"date":"2023-09-01","excerpt":"Becoming a property manager from scratch can be challenging - it’s not an easy job to learn!","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"e9cede4eeda8","_ref":"0c885066-288c-467d-8379-6e027f03e880","_type":"relatedItem"},{"_key":"174edba5c29e","_ref":"cd8c5999-03d7-45fc-b4e6-152a34d4e660","_type":"relatedItem"},{"_key":"3201804983a8","_ref":"5f5da3a3-6e7e-4a59-a0a1-44220189f100","_type":"relatedItem"}]},"slug":"blog/learning-property-management-the-hard-way","title":"Learning Property Management the hard way","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-08-28T01:25:38Z","_id":"98bea809-b3a5-4ac1-b6df-3d0aff83d3e6","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"78b095da5f3a","_type":"block","children":[{"_key":"8b0fdc950bc00","_type":"span","marks":["em"],"text":"We interviewed Melanie Collins from Ray White Port Macquarie a few months before her agency onboarded onto Ailo to hear what she was looking forward to most about the transition. Here's what she had to say..."}],"markDefs":[],"style":"normal"},{"_key":"dc06fa8b10b7","_type":"videoPlayer","background":{"title":"Cloud","value":"#F7F7F7"},"previewVisual":{"_type":"image","asset":{"_ref":"image-cd3c1baa477f8ae1da95e6b7b9fdd0c20a7cf78d-3826x1898-png","_type":"reference"}},"url":"https://www.youtube.com/watch?v=2whoNwLwUkI"},{"_key":"b04c0da29571","_type":"block","children":[{"_key":"999a5a8b69fb0","_type":"span","marks":[],"text":"Meet Melanie Collins, a Senior Property Manager at "},{"_key":"c4649a62b5a8","_type":"span","marks":["eb25689ebbc2"],"text":"Ray White Port Macquarie"},{"_key":"207a30b2e24f","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"eb25689ebbc2","_type":"linkV2","blank":true,"externalLink":"https://raywhiteportmacquarie.com.au","linkType":"url"}],"style":"normal"},{"_key":"4d08e3848f87","_type":"block","children":[{"_key":"2b2aa4a33762","_type":"span","marks":[],"text":"Why did Ailo pique your interest?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ca9c6523b617","_type":"block","children":[{"_key":"3aa18e618eb9","_type":"span","marks":[],"text":"We were looking for something that's fresh, something that's innovative [and that helps us] communicate better with our clients."}],"markDefs":[],"style":"normal"},{"_key":"04ead53d7f14","_type":"block","children":[{"_key":"9e17ea12aa550","_type":"span","marks":[],"text":"We have a lot of agencies in our town that do the sort of shiny penny stuff but we want to get better,"},{"_key":"9e17ea12aa551","_type":"span","marks":["strong","em"],"text":" "},{"_key":"a05af573227d","_type":"span","marks":["em"],"text":"be better"},{"_key":"9e17ea12aa552","_type":"span","marks":[],"text":". We want to offer our clients something better, something that they're not offering them, you know, something that we can be a leader of the pack with."}],"markDefs":[],"style":"normal"},{"_key":"ddd112a22926","_type":"block","children":[{"_key":"32cad62da30e0","_type":"span","marks":[],"text":"How do you think Ailo will make your job easier?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"fe402e0f4890","_type":"block","children":[{"_key":"e40165690f600","_type":"span","marks":[],"text":"Just the trust accounting stuff is out of this world. The fact that landlords can get paid when they want. The fact that our trades can get paid whenever they want. "}],"markDefs":[],"style":"normal"},{"_key":"ad66ac5fd1ae","_type":"block","children":[{"_key":"613a51e490200","_type":"span","marks":[],"text":"It betters our relationships."}],"markDefs":[],"style":"normal"},{"_key":"b5b55d149838","_type":"testimonial","author":"Melanie Collins, Ray White Port Macquarie","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-ffec8ae509449105db1854f1d56796785210eab2-794x794-webp","_type":"reference"}},"quote":[{"_key":"b03e76d7dfab","_type":"block","children":[{"_key":"5bd8be81e8ad","_type":"span","marks":["ailoRed"],"text":"I can now be the BDM I want to be"},{"_key":"b031e3a02678","_type":"span","marks":[],"text":" and actually go out there and actually grow our rent roll because I won't be stuck in the office doing trust accounting."}],"markDefs":[],"style":"normal"}]}],"coverImage":{"_type":"image","asset":{"_ref":"image-189fe82693e380a6a12c5c5f5d2634ed5e507625-1280x720-png","_type":"reference"}},"date":"2023-08-28","excerpt":"Melanie didn't want to just pay lip service to customer experience. 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Watch the video or read the transcript below."}],"markDefs":[{"_key":"1113a31c603c","_type":"linkV2","blank":true,"externalLink":"https://raywhitemaitland.com.au/","linkType":"url"},{"_key":"fec81c186691","_type":"linkV2","blank":true,"externalLink":"https://raywhitebrightonlesands.com.au/","linkType":"url"},{"_key":"cf4f9089badc","_type":"linkV2","blank":true,"externalLink":"https://raywhitemittagong.com.au/","linkType":"url"}],"style":"normal"},{"_key":"2d7c16c03f92","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-2fc03d5db573238bd099129ca1ebcc4fde69e98b-1702x952-png","_type":"reference"}},"url":"https://www.youtube.com/watch?v=7s74r6xtlyo"},{"_key":"64c3cbe27cd7","_type":"block","children":[{"_key":"599eb25d581d","_type":"span","marks":["em"],"text":"The following transcript has been shortened and edited for relevance."}],"markDefs":[],"style":"smallBody_withSpace"},{"_key":"9b9f9d456699","_type":"block","children":[{"_key":"2ed3f3d348a3","_type":"span","marks":["strong"],"text":"‘How has Projects changed the way you work?’"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"add880894941","_type":"block","children":[{"_key":"7745a79b94e10","_type":"span","marks":["strong"],"text":"Dina:"}],"markDefs":[],"style":"normal"},{"_key":"c49da87f0313","_type":"block","children":[{"_key":"14dec3743b9a0","_type":"span","marks":[],"text":"Since moving to Ailo and using Projects it’s just… mind blowing."}],"markDefs":[],"style":"normal"},{"_key":"3417e84fc279","_type":"block","children":[{"_key":"f725e06bc5070","_type":"span","marks":[],"text":"Everything is there and it’s assigned to somebody, it’s allocated. Even the fact that you can customise, it is fantastic."}],"markDefs":[],"style":"normal"},{"_key":"cc5555945e12","_type":"block","children":[{"_key":"d4f560dafa990","_type":"span","marks":[],"text":"I’ve been off sick since Thursday and only yesterday did I log back in to look at my Projects and I can see my leasing agent has been on the ball."}],"markDefs":[],"style":"normal"},{"_key":"b67ea604c3cf","_type":"block","children":[{"_key":"c9c1452564460","_type":"span","marks":[],"text":"Things are getting done and I don’t have to stress. Without Ailo I would have come back in and my head would have been all over the place knowing that I’ve got so many things on but it’s just up to date."}],"markDefs":[],"style":"normal"},{"_key":"69a1241ab785","_type":"block","children":[{"_key":"0c6e14d515e40","_type":"span","marks":["strong"],"text":"Carmen:"}],"markDefs":[],"style":"normal"},{"_key":"d88cc37e414f","_type":"block","children":[{"_key":"3eee6583a4bd0","_type":"span","marks":[],"text":"I actually had Covid recently and it (Ailo) gave me peace of mind coming back to work knowing that Lara, my assistant, could just go in there and sort out the Projects. Just not having the stress of all the lists and pieces of paper for maintenance since it’s all done in the chat now it’s nice and easy."}],"markDefs":[],"style":"normal"},{"_key":"777f5e52298e","_type":"block","children":[{"_key":"ec32c12346890","_type":"span","marks":[],"text":"I can see my lease renewals, there’s a screen for that. I can see how many properties I’ve got vacant and how many I’ve got under management. It’s a real game changer that you’ve got everything in one spot."}],"markDefs":[],"style":"normal"},{"_key":"ae3e9d912dd6","_type":"block","children":[{"_key":"522d882e25fe0","_type":"span","marks":[],"text":"Our office is really liking the chat feature. A lot of our tenants use the chat feature to just say “Hey, my oven isn’t working” and we can just quickly reply “Ok, we can get onto that for you today”. It’s just nice and easy."}],"markDefs":[],"style":"normal"},{"_key":"cce8345a99a4","_type":"block","children":[{"_key":"19b81d67e6880","_type":"span","marks":[],"text":"Our arrears are pretty much at zero percent since we have come onboard with Ailo which is just a game changer for us. We literally only have one person in arrears today."}],"markDefs":[],"style":"normal"},{"_key":"f1bd3d036a63","_type":"block","children":[{"_key":"be2f6390e1c90","_type":"span","marks":[],"text":"Our tenants get a reminder now to pay rent through the app and they now know that the owner can see that they’re paying and we can see what they’re paying so there’s no more saying they have paid when they haven’t."}],"markDefs":[],"style":"normal"},{"_key":"9177f85117e5","_type":"block","children":[{"_key":"048453c1fb060","_type":"span","marks":[],"text":"It’s especially good for holding deposits for places that we’re leasing."}],"markDefs":[],"style":"normal"},{"_key":"6809cf24b9cc","_type":"block","children":[{"_key":"1bb9118a77390","_type":"span","marks":[],"text":"We used to send text messages, we used to do the email template ‘you are this many days behind in rent, please pay to our trust account’. We would call, we would phone tag with people telling them how many days they were behind and asking them to call us back. There’s just none of that."}],"markDefs":[],"style":"normal"},{"_key":"3581369fc36e","_type":"testimonial","author":"Carmen Jackson, Ray White Maitland","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-c20dfd398c4f269c4b457fde989347b959f1b3c7-300x400-jpg","_type":"reference"}},"quote":[{"_key":"1039356ba3b7","_type":"block","children":[{"_key":"c3e4d06ab8730","_type":"span","marks":[],"text":"We would call, we would phone tag with people telling them how many days they were behind and asking them to call us back. There’s just none of that."}],"markDefs":[],"style":"normal"}]},{"_key":"9efd925111f0","_type":"block","children":[{"_key":"a393d8c209460","_type":"span","marks":["strong"],"text":"Katelyn, I know when you came across to Ailo your office had also just gone through an acquisition so you had two rent rolls coming together. Tell me about that experience."}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ffdfd5579c1b","_type":"block","children":[{"_key":"66320cc07efa0","_type":"span","marks":["strong"],"text":"Katelyn:"}],"markDefs":[],"style":"normal"},{"_key":"464703a85262","_type":"block","children":[{"_key":"fca7f97b7a7b0","_type":"span","marks":[],"text":"It was a very chaotic one that’s for sure!"}],"markDefs":[],"style":"normal"},{"_key":"60111f7b1897","_type":"block","children":[{"_key":"e41f87ed12770","_type":"span","marks":[],"text":"We acquired the rent roll in October and we didn’t actually transition onto Ailo until November/December so we actually had to transition them to PropertyTree and then transition them again. The rent roll that we purchased was actually an older school rent roll so it was a lot of tenants that had been on there for donkey's years and a lot of landlords that had had these properties forever. They were used to all their communication coming via the letterbox so to get them to sign onto Ailo was definitely a challenge at first. We had to really go into detail with them about who and what Ailo is and work with them. It was a challenging time at first but with our rent roll, the one we had grown ourselves, it was a lot easier as they are a different generation of tenants."}],"markDefs":[],"style":"normal"},{"_key":"72cc31a0f659","_type":"block","children":[{"_key":"fc0f0158531c0","_type":"span","marks":[],"text":"What are you using in Ailo that helps you do your work given that you’ve got such a variety of profiles on your books?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"80bfd1fa53c9","_type":"block","children":[{"_key":"227764af75d70","_type":"span","marks":["strong"],"text":"Katelyn:"}],"markDefs":[],"style":"normal"},{"_key":"cf266ad33e68","_type":"block","children":[{"_key":"4b9ae955cde20","_type":"span","marks":[],"text":"If I could do it again I would probably host an event with our clients to help them get onboard. Give them an opportunity to chat with us so we can tell them the benefits of Ailo and tell them the options if they decide not to use it."}],"markDefs":[],"style":"normal"},{"_key":"db874f494dda","_type":"block","children":[{"_key":"196794c1f07f0","_type":"span","marks":[],"text":"A few of our landlords have just told us what they want and we’ve been able to jump in and set it up for them."}],"markDefs":[],"style":"normal"},{"_key":"fe769c95d3de","_type":"block","children":[{"_key":"f8e6fd86047b0","_type":"span","marks":[],"text":"We’re now fully using emails. Our tenants are responding to emails from Ailo and they’re communicating through the chat. Having all the information there has changed a lot."}],"markDefs":[],"style":"normal"},{"_key":"225a455e753b","_type":"block","children":[{"_key":"8af3c21afa8d0","_type":"span","marks":[],"text":"We still have a few of the older clients coming in to tell us about maintenance but we’re being able to tell them ‘there is an easier way’ rather than coming all the way down to our little Mittagong office."}],"markDefs":[],"style":"normal"},{"_key":"99b8b04bd1aa","_type":"block","children":[{"_key":"8847ed4db0c30","_type":"span","marks":[],"text":"Technology doesn’t replace the relationships. It helps everyone get what they want without property managers having to do all the legwork. Do you agree?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c41a2838ab26","_type":"testimonial","author":"Katelyn Beard, Ray White Mittagong","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-2e7221e8c8da7632dad66451fa6df19f86d23456-600x600-jpg","_type":"reference"}},"quote":[{"_key":"870b6c7eec7d","_type":"block","children":[{"_key":"2d7c63041e7c0","_type":"span","marks":[],"text":"We still have a few of the older clients coming in to tell us about maintenance but we’re being able to tell them ‘there is an easier way’ rather than coming all the way down to our little Mittagong office."}],"markDefs":[],"style":"normal"}]},{"_key":"f7a1de63b547","_type":"block","children":[{"_key":"5ce25b52e7050","_type":"span","marks":["strong"],"text":"Katelyn:"}],"markDefs":[],"style":"normal"},{"_key":"67a11c6a45fe","_type":"block","children":[{"_key":"947be8b7fba90","_type":"span","marks":[],"text":"We’re definitely seeing the sun at the end of it. The clients are really appreciating it. There are just so many ways they can communicate with us now."}],"markDefs":[],"style":"normal"},{"_key":"ac6fcda8fc69","_type":"block","children":[{"_key":"3df68348fd780","_type":"span","marks":[],"text":"The owners can see absolutely everything about where their tenants are up to - There is no hiding anymore and it’s just incredible that they can see absolutely everything."}],"markDefs":[],"style":"normal"},{"_key":"0142b17290c2","_type":"block","children":[{"_key":"a5009c2d8da60","_type":"span","marks":["strong"],"text":"Dina:"}],"markDefs":[],"style":"normal"},{"_key":"c9cbce295bfe","_type":"block","children":[{"_key":"15d5bfc6ddb00","_type":"span","marks":[],"text":"We were the same as what Katelyn said. Some tenants took to it straight away whilst others are paying through the app, but not on the app."}],"markDefs":[],"style":"normal"},{"_key":"01ba9e858a20","_type":"block","children":[{"_key":"2ade27da2ba60","_type":"span","marks":[],"text":"Just this morning I had a conversation with a tenant who was in arrears and he said “how can I see when I am in arrears” and I was able to say “if you get yourself on the app you can see!”"}],"markDefs":[],"style":"normal"},{"_key":"7c6be5da9f3a","_type":"block","children":[{"_key":"5d840215d8590","_type":"span","marks":[],"text":"Since being on Ailo I’m not having to have call tenants or landlords about arrears, repairs, or any of the little things because it all comes through chat. I can get a little notification on my phone - it’s fantastic."}],"markDefs":[],"style":"normal"},{"_key":"c1adfcb4b44f","_type":"block","children":[{"_key":"fcd1294efbd40","_type":"span","marks":[],"text":"I’ve been away for four days and there was a massive repair that came in and my team were able to deal with it straight away."}],"markDefs":[],"style":"normal"},{"_key":"253081f669fc","_type":"block","children":[{"_key":"4f4076801edc0","_type":"span","marks":[],"text":"It’s amazing how something as simple as chat can change the way that we work. What has been your experience?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3d59a3135005","_type":"testimonial","author":"Dina Alexiou, Ray White Brighton Le Sands","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-bc3c3cf0f77aa451bbe20ff42c4843d1175b51f8-300x400-jpg","_type":"reference"}},"quote":[{"_key":"6a1f4f83de44","_type":"block","children":[{"_key":"08e6ca00b7440","_type":"span","marks":[],"text":"Since being on Ailo I’m not having to have call tenants or landlords about arrears, repairs, or any of the little things because it all comes through chat. I can get a little notification on my phone - it’s fantastic."}],"markDefs":[],"style":"normal"}]},{"_key":"037f3653ff67","_type":"block","children":[{"_key":"7c438d54a4c60","_type":"span","marks":["strong"],"text":"Dina:"}],"markDefs":[],"style":"normal"},{"_key":"7265fc90630a","_type":"block","children":[{"_key":"cb3145226de50","_type":"span","marks":[],"text":"I had a landlord who was against Ailo thinking that it was some kind of conspiracy and the month that we moved over to Ailo they got their end of month statements and we got a message through Ailo saying: “Thank you so much, I love that I can just go in and not have to bother you and I’m able to see not just my statement but where the tenant is paid up to.” He’s just one of those old school, elderly people that would prefer to get on the phone but given the fact that he can now get onto Ailo and check these things by himself - it is a game changer."}],"markDefs":[],"style":"normal"},{"_key":"61286501d814","_type":"block","children":[{"_key":"c93e707ade4f0","_type":"span","marks":[],"text":"Did you have an investors who were nervous about the change?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9461e87a8ad2","_type":"block","children":[{"_key":"3ec3012e8ff80","_type":"span","marks":["strong"],"text":"Carmen:"}],"markDefs":[],"style":"normal"},{"_key":"7fbee3b938bf","_type":"block","children":[{"_key":"15309890072d0","_type":"span","marks":[],"text":"We had people who thought it would be a security issue and were nervous to download Ailo. We would call them and tell them it is a lot more secure than our previous system and it’s going to be better for you to have access to your Ailo wallet with your funds so you can take them out when you want them."}],"markDefs":[],"style":"normal"},{"_key":"a17f017afb1c","_type":"block","children":[{"_key":"539b4e451eb50","_type":"span","marks":[],"text":"A lot of our landlords are old school and didn’t like change so it was just about letting them know the benefits to them to get them across."}],"markDefs":[],"style":"normal"},{"_key":"5c8602f16ede","_type":"block","children":[{"_key":"5064feaa0d0a0","_type":"span","marks":[],"text":"What do you do with the extra time Ailo has given you or the team?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c90d7e3b04bb","_type":"block","children":[{"_key":"4e94b3aa14330","_type":"span","marks":["strong"],"text":"Carmen:"}],"markDefs":[],"style":"normal"},{"_key":"3bd6244e2a4d","_type":"block","children":[{"_key":"b00cab5b733b0","_type":"span","marks":[],"text":"We are going into prospecting, we follow up on our appraisals, we attend seminars and events like this one to help us grow as property managers and learn more. We just smile and laugh more."}],"markDefs":[],"style":"normal"},{"_key":"a9a276d939f7","_type":"block","children":[{"_key":"d612fb1c6d5f0","_type":"span","marks":[],"text":"End of month and mid-month was really stressful to us because we were still writing out cheques and not just a few cheques! We were writing out lots of cheques and for us to not have to do that now is just huge. We don’t dread ‘end of month’ because it’s already done - Ailo does that for us and produces a statement for our owners. What more could we want really!"}],"markDefs":[],"style":"normal"},{"_key":"a7f98e4d54b6","_type":"block","children":[{"_key":"778d2ab53fe20","_type":"span","marks":["strong"],"text":"Katelyn:"}],"markDefs":[],"style":"normal"},{"_key":"93ed9ec04897","_type":"block","children":[{"_key":"4265671720f20","_type":"span","marks":[],"text":"With the time that we have we actually spend it communicating with landlords - which I know is a funny thing to say because Ailo does it for us. Being able to have the flexibility to just pick up the phone and check in with clients and manage those relationships is the biggest thing for us."}],"markDefs":[],"style":"normal"},{"_key":"b9345593358f","_type":"block","children":[{"_key":"4d23464ee3c90","_type":"span","marks":[],"text":"In our agency we’re all very different property managers, we all do things differently so having that freedom and flexibility to be able to communicate with clients, spend more time at ingoings and outgoings, talking to tenants at routines and not constantly having to check your watch and being in a rush."}],"markDefs":[],"style":"normal"},{"_key":"ba5f59ee1c4c","_type":"block","children":[{"_key":"abdd75e0d0950","_type":"span","marks":[],"text":"I think that’s the best thing about it - Having the time back."}],"markDefs":[],"style":"normal"},{"_key":"5947daff879b","_type":"block","children":[{"_key":"82d581dd21470","_type":"span","marks":[],"text":"How have you found custom Projects?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"521765f3fa01","_type":"block","children":[{"_key":"a48e2ed328590","_type":"span","marks":["strong"],"text":"Katelyn:"}],"markDefs":[],"style":"normal"},{"_key":"0cc62a41d442","_type":"block","children":[{"_key":"461b578848f50","_type":"span","marks":[],"text":"One of the best things about Projects is that you can customise the Projects to each individual property manager. If you were to log into our Projects you would see that whilst my coworker and I have the same task to do, Ailo caters for us to do those tasks the way we prefer. We still obviously have the same principles but we like to focus on different aspects. I think that being able to customise for different property managers is essential. Not just having a ‘one shoe fits all’ because it definitely doesn’t."}],"markDefs":[],"style":"normal"},{"_key":"6d237b2d2f14","_type":"block","children":[{"_key":"458fc96197130","_type":"span","marks":[],"text":"We all put our little sparkle on it that’s for sure!"}],"markDefs":[],"style":"normal"},{"_key":"bfbd9f07dbf5","_type":"block","children":[{"_key":"05cc7b0f4ac70","_type":"span","marks":["strong"],"text":"Dina:"}],"markDefs":[],"style":"normal"},{"_key":"6dd595707b48","_type":"block","children":[{"_key":"713d5094d3510","_type":"span","marks":[],"text":"Leaving the office! Going to have lunch or a coffee. Meeting up with people in the area. I’ve been here nearly ten years and people see my face out on the board at the front office but that’s it. When they come in they say “you do exist! There is a Dina here!”. More time to be able to do that. I’ve never had that time before."}],"markDefs":[],"style":"normal"},{"_key":"86c273d3babc","_type":"block","children":[{"_key":"022505bdcd630","_type":"span","marks":[],"text":"How has Ailo shifted your thinking and feeling towards your role?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"7a1db9be3ba4","_type":"block","children":[{"_key":"5865e7c4d3bd0","_type":"span","marks":["strong"],"text":"Dina:"}],"markDefs":[],"style":"normal"},{"_key":"9a471390e5d1","_type":"block","children":[{"_key":"d1c01e456a4b0","_type":"span","marks":[],"text":"I was at my wits end, very stressed and under the pump. I wasn’t getting the support I needed. I look after part of the commercial as well, so doing mid-month, doing end-of-month in PropertyMe, doing repairs, doing maintenance - It all became too much and I handed in my resignation."}],"markDefs":[],"style":"normal"},{"_key":"205ddfda1e4f","_type":"block","children":[{"_key":"3d524fcbd64c0","_type":"span","marks":[],"text":"I thought about it and I thought about it and I just thought - I can’t do this anymore. (My resignation) was put on hold because I was asked to attend the PropertyMe conference, which I did. We came onto Ailo a week after we came back from the conference and I’m still here."}],"markDefs":[],"style":"normal"},{"_key":"9441c6e1a31f","_type":"block","children":[{"_key":"6133379da9ed0","_type":"span","marks":[],"text":"It’s just changed everything. I’m a lot calmer and I can think better. Someone can come up to me and have a conversation without me biting their head off."}],"markDefs":[],"style":"normal"},{"_key":"976e2de52604","_type":"block","children":[{"_key":"e6915dbc3d760","_type":"span","marks":[],"text":"What would you say to a property manager who was looking at bringing Ailo into their agency?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"55b88982e8db","_type":"block","children":[{"_key":"e70d8c6b97ff","_type":"span","marks":["strong"],"text":"Dina:"}],"markDefs":[],"style":"normal"},{"_key":"b3d3575eba6c","_type":"block","children":[{"_key":"822560cf3e9c","_type":"span","marks":[],"text":"Yep, just do it."}],"markDefs":[],"style":"normal"},{"_key":"1f29111f253c","_type":"block","children":[{"_key":"41e0a0aeb03f","_type":"span","marks":["strong"],"text":"Carmen:"}],"markDefs":[],"style":"normal"},{"_key":"729a1cf38c58","_type":"block","children":[{"_key":"8061b0b2fed50","_type":"span","marks":[],"text":"Just do it! You won’t be as stressed and it’s going to benefit the whole business as well."}],"markDefs":[],"style":"normal"},{"_key":"060fac04473b","_type":"block","children":[{"_key":"6f9fee506d860","_type":"span","marks":[],"text":"It’s a game changer and that’s being completely honest. From what we were using before to Ailo - I wouldn’t change a thing."}],"markDefs":[],"style":"normal"},{"_key":"0d1a58b8d6e1","_type":"block","children":[{"_key":"add68e473a540","_type":"span","marks":["strong"],"text":"Katelyn:"}],"markDefs":[],"style":"normal"},{"_key":"49e9dfbd9007","_type":"block","children":[{"_key":"b129f25b87910","_type":"span","marks":[],"text":"I wish I had this when it was just me as a property manager but I’m very thankful that we have it now."}],"markDefs":[],"style":"normal"},{"_key":"8174addc938d","_type":"block","children":[{"_key":"d2f2895815f50","_type":"span","marks":[],"text":"What system did you use before Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9e8dc0f14785","_type":"block","children":[{"_key":"6b08609bb87d0","_type":"span","marks":["strong"],"text":"Carmen:"}],"markDefs":[],"style":"normal"},{"_key":"95e8ca273bce","_type":"block","children":[{"_key":"39ded2a1dad90","_type":"span","marks":[],"text":"I’ve used Rest and Console in other offices but in this office we were using Palace which I hadn’t used before. But we made the switch and look at us now. Our owners and tenants are on the app and you can actually pull up a report through Ailo of who is on the app and we’re always surprised that people we thought weren’t going to be on the app do jump on."}],"markDefs":[],"style":"normal"},{"_key":"9fcd46403b9f","_type":"block","children":[{"_key":"d444bbf35fda0","_type":"span","marks":["strong"],"text":"Dina, how did you find your onboarding journey?"}],"markDefs":[],"style":"normal"},{"_key":"a98589e36a2c","_type":"block","children":[{"_key":"851b5ada8d0b0","_type":"span","marks":["strong"],"text":"Dina:"}],"markDefs":[],"style":"normal"},{"_key":"23defffa08d5","_type":"block","children":[{"_key":"30b3b38b6a0e0","_type":"span","marks":[],"text":"Most of my landlords were easy. New tenants were easy to get on. Some tenants didn’t understand the fee free option but once we explained what it was and how it works it was all good."}],"markDefs":[],"style":"normal"},{"_key":"c84b814f19db","_type":"block","children":[{"_key":"60af745ac1500","_type":"span","marks":[],"text":"In the beginning of onboarding we had a few hiccups but it’s just smooth sailing now and we love the reports to help us keep track of transitioning."}],"markDefs":[],"style":"normal"},{"_key":"b47fd76fdc7d","_type":"block","children":[{"_key":"1a55475096980","_type":"span","marks":[],"text":"Can you tailor Ailo to what your office needs?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5f17463b13c7","_type":"block","children":[{"_key":"81b12119ff430","_type":"span","marks":["strong"],"text":"Juliette"}],"markDefs":[],"style":"normal"},{"_key":"d7328e611d33","_type":"block","children":[{"_key":"eb781b7e0089","_type":"span","marks":[],"text":"There are a few different ways that you can tailor Ailo for you. You can be set up in pods, teams, portfolios - It’s designed to be set up for any type of structure. Beyond that you can tailor all of the Projects. You can decide how many steps you want to have and create a Project for anything you want. Baked into Ailo we have all the standard Projects for inspections, repairs and maintenance, new tenancy, new management and everything, all fully customisable and ready to go and then we have something called ‘Custom Projects’ and you can any flow you like and you can integrate reminders, messages, and forms. It really gives you the freedom to tailor and create procedures for your office with everything you do so everyone is following the same process or to cater for different styles amongst your team."}],"markDefs":[],"style":"normal"},{"_key":"9ac9268db4f7","_type":"block","children":[{"_key":"f183b87cdbcf0","_type":"span","marks":[],"text":"I feel like being able to get a bird's eye view of what you’re doing day to day then going straight into the details is like a genuine superpower of Ailo. Plus you can track it all and get a handle on what."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-9de847dcd8fa73310ec9f650fb10ffa918d21c77-980x510-png","_type":"reference"}},"date":"2023-08-23","excerpt":"Three experienced property managers talk to us about their experience working in Ailo.","name":null,"previewVisual":null,"related":{"background":{"title":"None","value":"transparent"},"relatedItems":[{"_key":"3be5e838383a","_ref":"8b125f1f-c6ff-4a28-a036-f8a66478f8ff","_type":"relatedItem"},{"_key":"eed6dffb3b97","_ref":"5f5da3a3-6e7e-4a59-a0a1-44220189f100","_type":"relatedItem"},{"_key":"ee8344014907","_ref":"25231097-e810-48b5-a1d7-cf2dbfa38f96","_type":"relatedItem"}]},"slug":"blog/what-its-like-working-in-ailo-panel","title":"What it's like working in Ailo (Panel)","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-07-13T23:31:17Z","_id":"c74ca4dc-e661-4c6f-9fd5-67556cd25b45","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"62555020c681","_type":"block","children":[{"_key":"5bf92db220d60","_type":"span","marks":["em"],"text":"We sat down with George Southwell, the CEO of "},{"_key":"ba2e48d133c8","_type":"span","marks":["em","ba8d97db10b3"],"text":"Ray White Rural Canberra/Yass"},{"_key":"f680f3be4e32","_type":"span","marks":["em"],"text":" to talk about how Ailo has helped him find his agency's point of difference. "}],"markDefs":[{"_key":"ba8d97db10b3","_type":"linkV2","blank":true,"externalLink":"https://raywhiteruralyasscanberra.com.au/","linkType":"url"}],"style":"normal"},{"_key":"611364761967","_type":"block","children":[{"_key":"0242a791cd47","_type":"span","marks":[],"text":"We’ve got a very unique community. We’ve got about a thousand properties under management in our market. What we need is not new property managers, not new energy from people, we need better property management. That’s what Ailo provides to us via the systems, the communication and mainly the refreshing way for people to be able to pay and receive their rent. 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You’ve got the constant stress of keeping yourself and your properties compliant, all the while you’ve got piles of admin just to keep the trust account balanced and the business running,” she said."}],"markDefs":[],"style":"normal"},{"_key":"4ca148241a22","_type":"testimonial","author":"Emma Blake, Principal, Ray White Pittwater Property","image":{"_type":"image","asset":{"_ref":"image-22cb60e1e7d50d9f0444b3e2c4e25d24f8a42b53-800x800-jpg","_type":"reference"}},"quote":[{"_key":"407c553ceee5","_type":"block","children":[{"_key":"ec26b17825510","_type":"span","marks":["ailoRed"],"text":"I didn’t have time for the really rewarding work"},{"_key":"dce68abb77f7","_type":"span","marks":[],"text":" like building relationships with customers and growing the business – let alone making sure I had enough time to spend with my family after work"}],"markDefs":[],"style":"normal"}]},{"_key":"0e5c12364452","_type":"block","children":[{"_key":"bd1a7a074ccf0","_type":"span","marks":["strong"],"text":"Getting back on the horse: you own the rent roll, it doesn’t own you"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b618249a56f9","_type":"block","children":[{"_key":"ce6063ddc00d0","_type":"span","marks":[],"text":"In 2019, Emma decided to try again – but with a vision of doing things differently. 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Organic growth yielded better managements, but it was hard to get momentum."}],"markDefs":[],"style":"normal"},{"_key":"c47db010c398","_type":"block","children":[{"_key":"0bc09da27ff10","_type":"span","marks":[],"text":"Then she had a breakthrough."}],"markDefs":[],"style":"normal"},{"_key":"edc31e8cf75e","_type":"block","children":[{"_key":"2c1cdac0779f0","_type":"span","marks":["strong"],"text":"The next big thing in property management technology"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"cd4abfa45996","_type":"block","children":[{"_key":"0998ed84b72f0","_type":"span","marks":[],"text":"While Emma was doing some work with "},{"_key":"0c302bd16ce5","_type":"span","marks":["d28c836c99f3"],"text":"Ray White Batemans Bay"},{"_key":"0a26f7adcb4c","_type":"span","marks":[],"text":", she stumbled on a different kind of property management."}],"markDefs":[{"_key":"d28c836c99f3","_type":"linkV2","blank":true,"linkType":"post","postLink":{"_ref":"8296aee0-8eef-47d6-a110-8e0d8326e5b7","_type":"reference"}}],"style":"normal"},{"_key":"427d244af197","_type":"block","children":[{"_key":"1b029dcdfc890","_type":"span","marks":[],"text":"“I was helping coach the property manager there, and she started using Ailo,” said Emma. “It’s a digital-first approach to payments and accounting, with less risk. The landlord can be paid anytime from the click of a button on their phone.”"}],"markDefs":[],"style":"normal"},{"_key":"48661a85ebd8","_type":"block","children":[{"_key":"18ca94aa3ca90","_type":"span","marks":[],"text":"Instead of only paying into a trust account, renters also had the option to pay through Ailo via direct debit, credit card or debit card. Management fees were deducted automatically, and the remainder went straight to the investor within minutes of the payment clearing."}],"markDefs":[],"style":"normal"},{"_key":"0b08c91aeb2e","_type":"block","children":[{"_key":"baaad5fb1eb70","_type":"span","marks":[],"text":"By minimising the dependency on the trust account – and all the receipting, reconciling, manual disbursements, and end-of-month admin that goes with it – she could see how Ailo was breathing new life into their team."}],"markDefs":[],"style":"normal"},{"_key":"bafc907df382","_type":"block","children":[{"_key":"ff5e4ec37d670","_type":"span","marks":[],"text":"“I saw what it did for their business, and I thought ‘that’s exactly what I need, too’,” she said."}],"markDefs":[],"style":"normal"},{"_key":"3ab722a56933","_type":"block","children":[{"_key":"3d291f54c84e0","_type":"span","marks":[],"text":"It was the final piece in the puzzle for building a better rent roll without all the baggage she was trying to avoid."}],"markDefs":[],"style":"normal"},{"_key":"a4e24a7a817b","_type":"block","children":[{"_key":"47fdfbc4f0350","_type":"span","marks":[],"text":"Finally she could own the rent roll, and not be owned by it."}],"markDefs":[],"style":"normal"},{"_key":"70c85d5ea3a1","_type":"block","children":[{"_key":"e91434b34b470","_type":"span","marks":["strong"],"text":"A rent roll without the headaches"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"44484efe05d6","_type":"block","children":[{"_key":"b7e8cfdd8d1a0","_type":"span","marks":[],"text":"It didn’t take long to see the same benefits unfold in her own business."}],"markDefs":[],"style":"normal"},{"_key":"466568e760a4","_type":"testimonial","author":"Emma Blake, Principal, Ray White Pittwater Property","background":{"title":"Cloud","value":"#F7F7F7"},"quote":[{"_key":"53b3c8b3f128","_type":"block","children":[{"_key":"3fa4533097b20","_type":"span","marks":[],"text":"I haven’t had a single tenant in arrears since being on Ailo. The goal was always to be under 4%. Now the goal is 0%"}],"markDefs":[],"style":"normal"}]},{"_key":"96f8b7ff46e2","_type":"block","children":[{"_key":"2da758fc79830","_type":"span","marks":[],"text":"In addition to more consistent cash flow, her clients also love being able to access their funds within minutes of a tenant paying rent and check in on how their property is doing at any time on their app."}],"markDefs":[],"style":"normal"},{"_key":"8ba9c55e678e","_type":"block","children":[{"_key":"89bab2a1851b0","_type":"span","marks":[],"text":"“The sooner they get their money, the less it costs them interest which is important for our clients in the current market,” she said."}],"markDefs":[],"style":"normal"},{"_key":"de2b49e625c7","_type":"block","children":[{"_key":"0a1a1e1723290","_type":"span","marks":[],"text":"“The daily questions I used to get from landlords like ‘can you send me a copy of my statement, or ‘has my tenant paid yet’ – they don’t need me to do that anymore. They can just get it off the app."}],"markDefs":[],"style":"normal"},{"_key":"1b9669813228","_type":"block","children":[{"_key":"dca577ebc39d0","_type":"span","marks":[],"text":"“Those little things add up to a lot of time back.”"}],"markDefs":[],"style":"normal"},{"_key":"f259ee3f17df","_type":"imageBlock","visual":{"_type":"image","asset":{"_ref":"image-1e14202f9c9755c6094893ac3d5dac752cb4ab97-1807x935-png","_type":"reference"}}},{"_key":"1da92975a789","_type":"block","children":[{"_key":"8b77316180f60","_type":"span","marks":[],"text":"“We’ve come back to property management in the last 12 months, and it’s been great. I don’t have those headaches anymore,” said Emma. “And that’s only really because of Ailo to be honest.”"}],"markDefs":[],"style":"normal"},{"_key":"ea851a4ef95c","_type":"block","children":[{"_key":"d403346e7b3d0","_type":"span","marks":["strong"],"text":"The future is bright"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"97e572cacd1a","_type":"block","children":[{"_key":"9d0a69e90bb10","_type":"span","marks":[],"text":"Emma is confident she won’t be missing any more time with her family or growth in her business."}],"markDefs":[],"style":"normal"},{"_key":"6f9fa0c14ba7","_type":"testimonial","author":"  Emma Blake, Principal, Ray White Pittwater Property","background":{"title":"Cloud","value":"#F7F7F7"},"quote":[{"_key":"67542ac8a855","_type":"block","children":[{"_key":"0be073854718","_type":"span","marks":["ailoRed"],"text":"If I couldn’t use Ailo anymore I wouldn't have property management."},{"_key":"738f2262e985","_type":"span","marks":[],"text":" Hand on heart, I would not do property management at all."}],"markDefs":[],"style":"normal"}]},{"_key":"02317558414a","_type":"block","children":[{"_key":"925821c3ede7","_type":"span","marks":[],"text":"We spoke to Emma while she was on her boat with her family enjoying another beautiful sunny day in Pittwater. 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It’s a ‘now’ generation."}],"markDefs":[],"style":"normal"},{"_key":"31cc5b13c3a3","_type":"block","children":[{"_key":"a924bdd51a840","_type":"span","marks":[],"text":"If you order an Uber you expect it within five minutes and the generation doesn’t differ in what their expectations are in real estate."}],"markDefs":[],"style":"normal"},{"_key":"7e7236b0d9ac","_type":"block","children":[{"_key":"9d3c56a93bc80","_type":"span","marks":[],"text":"Previously we were using a server based system which was about 25 years old. It wasn’t good for our staff or our clients. By making the switch to Ailo we’re able to generate something that’s a bit more modern. I’ve been calling it a ‘modern facility’. 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It allows you to grow your business without having to put more staff on."}],"markDefs":[],"style":"normal"}]},{"_key":"48ab0510824c","_type":"block","children":[{"_key":"d9b3737a68e20","_type":"span","marks":["strong"],"text":"What do your investors think about Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"221075e67acb","_type":"block","children":[{"_key":"967cbfb674500","_type":"span","marks":[],"text":"Our experience in Ailo is that our success rate has increased dramatically."}],"markDefs":[],"style":"normal"},{"_key":"506fbdadffa1","_type":"block","children":[{"_key":"21893e0b3ca50","_type":"span","marks":[],"text":"We’re able to win a lot more listings from having Ailo as a point of difference from other agencies. The landlords really enjoy having the ability to see their money and access their money instantly. 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It allows you to grow your business without having to put more staff on."}],"markDefs":[],"style":"normal"},{"_key":"abb6c2c80129","_type":"block","children":[{"_key":"b6c171c562b90","_type":"span","marks":[],"text":"It makes their life so much easier and allows them to do things more efficiently and communicate more efficiently with our clients and that’s the main thing."}],"markDefs":[],"style":"normal"},{"_key":"a2542bb25b8a","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-d5e520533bc9d3355cf1c44195fae81e50689449-1057x592-png","_type":"reference"}},"url":"https://www.youtube.com/watch?v=q7hb91WtiKY"}],"coverImage":{"_type":"image","asset":{"_ref":"image-d5e520533bc9d3355cf1c44195fae81e50689449-1057x592-png","_type":"reference"}},"date":"2023-08-03","excerpt":"Sam from Ray White Ballarat tells us how his property managers have dramatically increased their capacity with Ailo","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"7309ad19a04c","_ref":"683138eb-a7ce-4b7d-801a-5e637dabbb1a","_type":"relatedItem"},{"_key":"e40f1ba7c006","_ref":"bbd381a8-7733-4f2e-9e60-1f02ec957f35","_type":"relatedItem"},{"_key":"c967990ddf3e","_ref":"9917bd2c-9abe-43d7-b4f8-5d10628cb52a","_type":"relatedItem"}]},"slug":"blog/property-management-for-a-now-generation","title":"Property management for a 'now' generation","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-07-06T23:54:11Z","_id":"683138eb-a7ce-4b7d-801a-5e637dabbb1a","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"aba060f37fcd","_type":"block","children":[{"_key":"3c001314f21d0","_type":"span","marks":["em"],"text":"Catherine Wells, the Senior Property Manager at "},{"_key":"862382e1b65f","_type":"span","marks":["7f2960fd42b8","em"],"text":"Ray White Batemans Bay"},{"_key":"36e5bbfed572","_type":"span","marks":["em"],"text":" tells us how Ailo has helped her team with arrears and improving relationships with tradespeople."}],"markDefs":[{"_key":"7f2960fd42b8","_type":"linkV2","blank":true,"externalLink":"https://raywhitebatemansbay.com.au/","linkType":"url"}],"style":"normal"},{"_key":"253da262afc2","_type":"block","children":[{"_key":"0d4980fce0960","_type":"span","marks":[],"text":"We’ve got a team of five who we are continually growing, and we are managing about 280 properties at the moment which has grown quite significantly since using Ailo."}],"markDefs":[],"style":"normal"},{"_key":"9b9bd7147eff","_type":"testimonial","author":"Catherine Wells, Ray White Batemans Bay","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-7e7f29f95b98f36770c76d24f57c78d9aaedb7d2-552x552-webp","_type":"reference"}},"quote":[{"_key":"b4454fb11568","_type":"block","children":[{"_key":"16415e4941770","_type":"span","marks":[],"text":"We’re finding that we’re cutting off two hours a day doing arrears chasing which has increased productivity massively."}],"markDefs":[],"style":"normal"}]},{"_key":"db3b5dae8d74","_type":"block","children":[{"_key":"218d8fb9c2590","_type":"span","marks":[],"text":"‘Ailo is an absolute game changer’ is a common phrase we use with the Ailo platform. "}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"240eca2ed842","_type":"block","children":[{"_key":"451244ab2f86","_type":"span","marks":[],"text":"Productivity is just so much better in the office. We’re finding that we’re cutting off two hours a day doing arrears chasing which has increased productivity massively."}],"markDefs":[],"style":"normal"},{"_key":"5aecffd7c4cc","_type":"block","children":[{"_key":"beb80a529bfa0","_type":"span","marks":[],"text":"My team absolutely love the system. It’s just so easy to use and we’re all a bit happier as a team because it’s just such an easy system to get stuck into and get started."}],"markDefs":[],"style":"normal"},{"_key":"c4a178eae49b","_type":"block","children":[{"_key":"46746a8647d80","_type":"span","marks":["strong"],"text":"How has Ailo helped with arrears?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f8d5d64b90da","_type":"block","children":[{"_key":"a8724d1994f80","_type":"span","marks":[],"text":"So, we had this one tenant who would occasionally fall behind on their rent in the old system and we constantly had to make phone calls to them. They just did not realise they were in arrears until we let them know. Now they have Ailo they can see on their app where they’re paid to and they can sit at the pub at two in the morning paying rent and that’s great as long as the rent is paid!"}],"markDefs":[],"style":"normal"},{"_key":"ffb9847dc515","_type":"testimonial","author":"Catherine Wells, Ray White Batemans Bay","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-7e7f29f95b98f36770c76d24f57c78d9aaedb7d2-552x552-webp","_type":"reference"}},"quote":[{"_key":"9cef877405fe","_type":"block","children":[{"_key":"966fa602eda50","_type":"span","marks":[],"text":"People know that in a small area it can be hard to get good tradespeople and we can say “We’ve got amazing relationships because of Ailo”"}],"markDefs":[],"style":"normal"}]},{"_key":"224f527b8361","_type":"block","children":[{"_key":"2f58888086670","_type":"span","marks":["strong"],"text":"What do your landlords love about Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a68f176d2a3e","_type":"block","children":[{"_key":"134caa0d27fe0","_type":"span","marks":[],"text":"When we get phone calls for new business one of the main questions we get is “how are your relationships with tradespeople?”"}],"markDefs":[],"style":"normal"},{"_key":"fc448b60a72f","_type":"block","children":[{"_key":"62b66f9760280","_type":"span","marks":[],"text":"People know that in a small area it can be hard to get good tradespeople and we can say “We’ve got amazing relationships because of Ailo” and we can run them through why."}],"markDefs":[],"style":"normal"},{"_key":"8c05efac91c6","_type":"block","children":[{"_key":"b73379808aa90","_type":"span","marks":[],"text":"For tradespeople to get paid quickly in a small community means that they can get paid straight away and not be out of pocket. So, we’ve built really strong relationships with certain tradespeople who are choosing to work with our agency over other agencies in the area."}],"markDefs":[],"style":"normal"},{"_key":"624d8ca22728","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-757e3fdef0ce8222a2bb2b3f3eebb3df4328f229-1052x590-png","_type":"reference"}},"url":"https://www.youtube.com/watch?v=kZ3ga-iXslQ"}],"coverImage":{"_type":"image","asset":{"_ref":"image-757e3fdef0ce8222a2bb2b3f3eebb3df4328f229-1052x590-png","_type":"reference"}},"date":"2023-07-27","excerpt":"Catherine tells us how Ailo has helped her team with arrears and improving relationships with tradespeople","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"5a327f313769","_ref":"5fa9bdaf-b128-42e5-a286-d72e638d4e6e","_type":"relatedItem"},{"_key":"02ef0c8c7c4e","_ref":"ef39b36e-5ab5-482a-9359-caaa6c2d09aa","_type":"relatedItem"},{"_key":"b02dbd0d3042","_ref":"131d09b2-44f9-4cf7-8209-bed0ee466d9f","_type":"relatedItem"}]},"slug":"blog/ailo-is-an-absolute-game-changer","title":"'Ailo is an absolute game changer'","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-07-19T01:42:30Z","_id":"ab3342c5-d54e-4c3f-a32d-723cdfc4923e","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"30f04f1833e5","_type":"block","children":[{"_key":"1a66c10e67df0","_type":"span","marks":[],"text":"We sat down with Dina Alexiou from "},{"_key":"308f7eb99d09","_type":"span","marks":["76be54f7ed88"],"text":"Ray White Brighton Le Sands"},{"_key":"8eb1e70328b5","_type":"span","marks":[],"text":" (and her agency principal Elia Economou for the first bit!) to talk about how Ailo has revolutionised her working life."}],"markDefs":[{"_key":"76be54f7ed88","_type":"linkV2","blank":true,"externalLink":"https://raywhitebrightonlesands.com.au/","linkType":"url"}],"style":"normal"},{"_key":"7cd80fcb32d6","_type":"block","children":[{"_key":"f6f29d214f55","_type":"span","marks":["em"],"text":"Edited transcript"}],"markDefs":[],"style":"normal"},{"_key":"1e36ac2c290b","_type":"block","children":[{"_key":"b1a9c84e69b90","_type":"span","marks":["strong"],"text":"How has Ailo helped keep you invested in real estate?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6685dac3f212","_type":"block","children":[{"_key":"aca337ce5bfa0","_type":"span","marks":["strong"],"text":"Dina:"},{"_key":"8ea40900269c","_type":"span","marks":[],"text":" Since starting with Ailo, it has cut a lot my time in half with Projects."}],"markDefs":[],"style":"normal"},{"_key":"1fda2df2ae9a","_type":"block","children":[{"_key":"f608e4617ea60","_type":"span","marks":[],"text":"For instance, when I’m completing a new tenancy from notifying the tenant - Ailo does it all. You can see from the beginning to the end and assign the project to anyone in your team from a leasing assistant to a property manager."}],"markDefs":[],"style":"normal"},{"_key":"8d39e2837305","_type":"block","children":[{"_key":"553394f1035b0","_type":"span","marks":["strong"],"text":"How did you feel when you found out your agency was moving onto Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"561a49a1f724","_type":"block","children":[{"_key":"7ff9a706b7190","_type":"span","marks":["strong"],"text":"Dina:"},{"_key":"851b94361903","_type":"span","marks":[],"text":" I didn’t like it."}],"markDefs":[],"style":"normal"},{"_key":"35c6becbe8bd","_type":"block","children":[{"_key":"3cd14f0902220","_type":"span","marks":[],"text":"I’m not one for change, I don’t like change. The software that we were using prior to Ailo took us a while to move onto and we were with it for a few years. Now that we’re with Ailo - I wish we started earlier. It’s fantastic."}],"markDefs":[],"style":"normal"},{"_key":"1f14ee466c91","_type":"block","children":[{"_key":"38c52b4d36610","_type":"span","marks":["strong"],"text":"What changed your mind?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"9e8270cc59ce","_type":"block","children":[{"_key":"88c3434318ee0","_type":"span","marks":["strong"],"text":"Elia: "},{"_key":"4290bb9aa532","_type":"span","marks":[],"text":"It was a bit of a challenge getting Dina on board with a change the second time. Having done it once before with a different software solution doing it again within a short period of time - It wasn’t easy!"}],"markDefs":[],"style":"normal"},{"_key":"fbf8a623b888","_type":"block","children":[{"_key":"6ac33987a1350","_type":"span","marks":[],"text":"We had to go through baby steps to convince Dina and the rest of the team that it was the right thing for us."}],"markDefs":[],"style":"normal"},{"_key":"f3f9c28f6121","_type":"block","children":[{"_key":"8a9f51dc76fd0","_type":"span","marks":[],"text":"I wish it was around 5 years ago because Dina would have grown our business five times more than what we have done. It has given us opportunities because it has freed our business up to focus on opportunities rather than micromanaging processes."}],"markDefs":[],"style":"normal"},{"_key":"1d5db979d982","_type":"testimonial","author":"Dina Alexiou, Ray White Brighton Le Sands","image":{"_type":"image","asset":{"_ref":"image-bc3c3cf0f77aa451bbe20ff42c4843d1175b51f8-300x400-jpg","_type":"reference"}},"quote":[{"_key":"467282d71319","_type":"block","children":[{"_key":"b3e13b340d430","_type":"span","marks":[],"text":"I’m not one for change, I don’t like change. The software that we were using prior to Ailo took us a while to move onto and we were with it for a few years. Now that we’re with Ailo - I wish we started earlier. It’s fantastic."}],"markDefs":[],"style":"normal"}]},{"_key":"e5ac67c54f4e","_type":"block","children":[{"_key":"881b4f4ea6cb0","_type":"span","marks":["strong"],"text":"Dina:"},{"_key":"e3565decad88","_type":"span","marks":[],"text":" I definitely agree. It has freed up my time a lot."}],"markDefs":[],"style":"normal"},{"_key":"d88488ecb7ff","_type":"block","children":[{"_key":"565896ec67ce0","_type":"span","marks":[],"text":"From beginning to end I have more time and I don’t go home stressed. I can clock off at the end of the day and not have to worry about what I have to do tomorrow. I’m not making notes in bed because I can see everything I need to do on my screen."}],"markDefs":[],"style":"normal"},{"_key":"c6a6905a7069","_type":"block","children":[{"_key":"1b1c06eafe780","_type":"span","marks":["strong"],"text":"What do you do with the extra time?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"35e68886d0ba","_type":"block","children":[{"_key":"c80c2bb58ef70","_type":"span","marks":["strong"],"text":"Dina:"},{"_key":"2159ea4a2f4c","_type":"span","marks":[],"text":" Leave the office! Go for a walk, go and have lunch! Because before I was so consumed with getting all the work done in a timely manner I would just eat at my desk. Our whole team would do that."}],"markDefs":[],"style":"normal"},{"_key":"f7a1d5c0c0b3","_type":"block","children":[{"_key":"81cc545588e20","_type":"span","marks":[],"text":"Now, every Friday we sit and have lunch as a team and that is not something we could do before."}],"markDefs":[],"style":"normal"},{"_key":"9d3f931fb2bc","_type":"block","children":[{"_key":"2e2889b2adf3","_type":"span","marks":["em"],"text":"(Elia exits)"}],"markDefs":[],"style":"normal"},{"_key":"951865fc33b9","_type":"block","children":[{"_key":"29698f40eb350","_type":"span","marks":["strong"],"text":"Tell us about your experience recruiting right now?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5a9b10f8a867","_type":"block","children":[{"_key":"b220f27893dc0","_type":"span","marks":["strong"],"text":"Dina:"},{"_key":"06082d5d2853","_type":"span","marks":[],"text":" Recruiting is definitely hard in this day and age for whatever reason. I don’t know why, it might be because of Covid or changing legislation making it harder. We had been looking for staff for six months and we have now employed two juniors. One of them is a leasing officer and she is really good. It’s her first real job in real estate and we gave her a chance. When she started we were using another software but once we started using Ailo she transitioned across to Ailo and has found it easier to use than our previous software."}],"markDefs":[],"style":"normal"},{"_key":"ae11e24de954","_type":"block","children":[{"_key":"eefc73b563a10","_type":"span","marks":[],"text":"It’s as easy to use as Facebook."}],"markDefs":[],"style":"normal"},{"_key":"77191540b132","_type":"block","children":[{"_key":"b82b8ac763120","_type":"span","marks":["strong"],"text":"What about Ailo gave you the confidence to hire and invest in junior team members?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"688e9765b372","_type":"block","children":[{"_key":"e28b497dce610","_type":"span","marks":["strong"],"text":"Dina:"},{"_key":"84aefbc8038f","_type":"span","marks":[],"text":" Ailo is just so easy to use and learn."}],"markDefs":[],"style":"normal"},{"_key":"8fc41c6284b1","_type":"block","children":[{"_key":"aaa360d885fe0","_type":"span","marks":[],"text":"For younger people they just find it really easy to navigate from the training to actually using the product. Plus, the support is second to none. You can email them, you can chat to them live which works really well. They are responding quickly and they solve the problem. I haven’t had any issues with Ailo they haven’t been able to solve."}],"markDefs":[],"style":"normal"},{"_key":"fa07c0ac3846","_type":"testimonial","author":"Elia Economou, Ray White Brighton Le Sands","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-a6aa725355e3ab99e1dde9fe7b4a11a3c73b1353-600x600-jpg","_type":"reference"}},"quote":[{"_key":"06068a30e566","_type":"block","children":[{"_key":"b4047be780f30","_type":"span","marks":[],"text":"It has given us opportunities because it has freed our business up to focus on opportunities rather than micromanaging processes."}],"markDefs":[],"style":"normal"}]},{"_key":"9e18eb32f4e0","_type":"block","children":[{"_key":"92f956880cc70","_type":"span","marks":["strong"],"text":"What is your team culture like now compared to when you were on the legacy system?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c57ae0ecf6e6","_type":"block","children":[{"_key":"a8d13d286e070","_type":"span","marks":["strong"],"text":"Dina:"},{"_key":"430b6d1cb66a","_type":"span","marks":[],"text":" I’m one of those people who stresses when a job isn’t done but since moving to Ailo I’ve been completely calm. Projects has really helped. You’re able to see where you’re at with each Project because there’s steps that can be discussed with the staff very easily."}],"markDefs":[],"style":"normal"},{"_key":"78d55ac3b564","_type":"block","children":[{"_key":"73f3283118060","_type":"span","marks":[],"text":"Ailo has changed my life. I’ll tell you a story."}],"markDefs":[],"style":"normal"},{"_key":"ef77c93b1c91","_type":"block","children":[{"_key":"f9b31698fb190","_type":"span","marks":[],"text":"I have been in real estate for 30+ years (I started really young) and I have been in this office for nearly ten years and I’ve been doing it on my own due to our struggle to find staff. I handed in  my resignation just after Christmas. Elia (principal) was very upset and initially thought it was a joke. He put my resignation letter to the side and he said “please reconsider, let’s go to PMC and see if Ailo is right for us and we can have a chat after that.”"}],"markDefs":[],"style":"normal"},{"_key":"bfaa470595ef","_type":"block","children":[{"_key":"08272abe30ac0","_type":"span","marks":[],"text":"We came back from PMC and I’m still here."}],"markDefs":[],"style":"normal"},{"_key":"b8071ca41588","_type":"testimonial","author":"Dina Alexiou, Ray White Brighton Le Sands","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-bc3c3cf0f77aa451bbe20ff42c4843d1175b51f8-300x400-jpg","_type":"reference"}},"quote":[{"_key":"52fc610cdccc","_type":"block","children":[{"_key":"53f0e9e2a35c0","_type":"span","marks":[],"text":"...the support is second to none. You can email them, you can chat to them live... They are responding quickly and they solve the problem. I haven’t had any issues with Ailo they haven’t been able to solve."}],"markDefs":[],"style":"normal"}]},{"_key":"f38ca1ba8e5b","_type":"block","children":[{"_key":"adfdc3dc00fa0","_type":"span","marks":["strong"],"text":"What gave you the confidence to stay?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b7fa87a1f2df","_type":"block","children":[{"_key":"d7079a13db0f","_type":"span","marks":["strong"],"text":"Dina: "},{"_key":"642f957a6d9b0","_type":"span","marks":[],"text":"Real estate has been my life for the past thirty years. It’s not that I was afraid to move forward but I could see the change that Ailo was making to the office environment and me. I knew that with Ailo and what it brings to the table, I’m not as stressed."}],"markDefs":[],"style":"normal"},{"_key":"50876b25c045","_type":"block","children":[{"_key":"d1d934d259dc0","_type":"span","marks":[],"text":"I’m now able to not have late nights in the office. I can know in the morning that I won’t have a desk piled high with jobs that need to be done. It’s changed my life."}],"markDefs":[],"style":"normal"},{"_key":"8a9b6ab3a769","_type":"block","children":[{"_key":"1d280afd16410","_type":"span","marks":[],"text":"If this is the future of the industry, I’m in it for the long haul."}],"markDefs":[],"style":"normal"},{"_key":"4c6a603bc21c","_type":"block","children":[{"_key":"5bc4fce1759a0","_type":"span","marks":["strong"],"text":"What is your advice to people who are skeptical about making the change?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9967d6ead9ba","_type":"block","children":[{"_key":"4e812efcd885","_type":"span","marks":["strong"],"text":"Dina: "},{"_key":"83fce8f6a9ad0","_type":"span","marks":[],"text":"It is scary, any change is scary but I say - Go for it. 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She spoke to us about how Ailo has helped her team attract great staff by changing the way they work."}],"markDefs":[{"_key":"eb85813734bc","_type":"linkV2","blank":true,"externalLink":"https://raywhitewrpt.com.au/","linkType":"url"}],"style":"normal"},{"_key":"b6edf18fcaa1","_type":"block","children":[{"_key":"4841489f904f","_type":"span","marks":[],"text":"Some of the challenges when I took over was older software. It was a more paper based business than a cloud based business."}],"markDefs":[],"style":"normal"},{"_key":"3dc4f8752bc5","_type":"block","children":[{"_key":"08b0c90228350","_type":"span","marks":[],"text":"I was attracted to Ailo because it was a one-stop-shop. 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Ailo has definitely helped with that."}],"markDefs":[],"style":"normal"},{"_key":"4e47e30c9500","_type":"block","children":[{"_key":"c304fdead5340","_type":"span","marks":[],"text":"My stress is a lot less because I haven’t had to recreate all these checklists and bits and pieces that I thought I was going to have to do. We’re able to do all our auditing a lot easier."}],"markDefs":[],"style":"normal"},{"_key":"754756c85454","_type":"block","children":[{"_key":"56678a3272850","_type":"span","marks":[],"text":"It’s been awesome."}],"markDefs":[],"style":"normal"},{"_key":"ad480d29c5fe","_type":"block","children":[{"_key":"514b0483765a0","_type":"span","marks":[],"text":"I’m going away soon for a few weeks and I don’t need to worry that I’m going away during end-of-month. I know that if one of my owners calls about a repair my team can quickly jump on and have a look at the Projects that I have open for my repairs and tell the owner exactly where everything is at."}],"markDefs":[],"style":"normal"},{"_key":"dab145fcc045","_type":"block","children":[{"_key":"4249fde82d770","_type":"span","marks":["strong"],"text":"Your recruitment secret sauce"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f0f34ccc51e9","_type":"block","children":[{"_key":"5d5170cb9b160","_type":"span","marks":[],"text":"I found Ailo helped me attract our receptionist who had previously not wanted to be in property management. 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The energy from the team attracted her and she came to all the Ailo training days with me and has been instrumental in implementing it in the office."}],"markDefs":[],"style":"normal"},{"_key":"fef69d8cc560","_type":"block","children":[{"_key":"486e0b9e1b670","_type":"span","marks":[],"text":"They had implemented the program ‘Monday’ in the office which is a workflow program and the boss came to me and asked me if we were going to use it and I said “No, we don’t have to. We don’t need it because Ailo does it for us!”"}],"markDefs":[],"style":"normal"},{"_key":"77fcdaa92f85","_type":"videoPlayer","background":{"title":"Large Pink angle top","value":"#FDEDF1"},"previewVisual":{"_type":"image","asset":{"_ref":"image-c79d9d784d0e74cfc00ac95e186508f9b26cbf17-1057x589-png","_type":"reference"}},"url":"https://youtu.be/gCBfw2JGeEo"}],"coverImage":{"_type":"image","asset":{"_ref":"image-c79d9d784d0e74cfc00ac95e186508f9b26cbf17-1057x589-png","_type":"reference"}},"date":"2023-07-20","excerpt":"Carolyn talks team culture, recruitment and Projects","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"8b6eb53540ce","_ref":"bbd381a8-7733-4f2e-9e60-1f02ec957f35","_type":"relatedItem"},{"_key":"044efd3c5371","_ref":"9e069554-dc40-4b22-bb83-6b9fcb7401c7","_type":"relatedItem"},{"_key":"a2bf92c85973","_ref":"7fd1e055-3280-4a7f-b1ae-3ccd4135d643","_type":"relatedItem"}]},"slug":"blog/how-a-positive-team-culture-can-help-your-business-grow","title":"How a positive team culture can help your business grow","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-07-06T06:26:24Z","_id":"fdce0c1e-c4e9-4d56-9111-32ff6ac87fc4","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"6ee6824b1ee8","_type":"block","children":[{"_key":"f9f27e6a80de0","_type":"span","marks":["em"],"text":"Elia Economou has run "},{"_key":"89ef7d4c3b3f","_type":"span","marks":["ae46262d8479","em"],"text":"Ray White Brighton Le Sands"},{"_key":"c86922b4265c","_type":"span","marks":["em"],"text":" for over ten years. He thought he had seen everything in property management before Ailo came along and changed the game. He sat down with us to talk about how Ailo has helped his agency."}],"markDefs":[{"_key":"ae46262d8479","_type":"linkV2","blank":true,"externalLink":"https://raywhitebrightonlesands.com.au/","linkType":"url"}],"style":"normal"},{"_key":"499807fb1a37","_type":"block","children":[{"_key":"5c8df2b63c1b","_type":"span","marks":[],"text":"Just over ten years ago I was offered the opportunity to take on the franchise of Brighton Le Sands with a business partner and I haven’t looked back ever since."}],"markDefs":[],"style":"normal"},{"_key":"0d1f6b5d6147","_type":"block","children":[{"_key":"38b1792ac09a0","_type":"span","marks":[],"text":"The industry has changed a lot over ten years because technology has just taken leaps and bounds to what we do. Everything that we did when I started almost 30 years ago was a manual process. These days everything is tech-savvy and we’ve had to adapt to all the technology that has come through."}],"markDefs":[],"style":"normal"},{"_key":"eb0ef9875997","_type":"testimonial","author":"Elia Economou, Ray White Brighton Le Sands","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-a6aa725355e3ab99e1dde9fe7b4a11a3c73b1353-600x600-jpg","_type":"reference"}},"quote":[{"_key":"2459ff7e4a9e","_type":"block","children":[{"_key":"d18ea53bde950","_type":"span","marks":[],"text":"We can pick up the pieces for any one of our clients at any time. If one of our team is off, if they’re sick or something happens, we can help make sure they deliver their service. That’s powerful for us. It means we don’t drop the ball and nothing gets swept under the carpet."}],"markDefs":[],"style":"normal"}]},{"_key":"5cc00fadf9c2","_type":"block","children":[{"_key":"708251cdd1650","_type":"span","marks":["strong"],"text":"How did you introduce Ailo to your customers?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"248ef511095a","_type":"block","children":[{"_key":"2ea6305255cd0","_type":"span","marks":[],"text":"As we were onboarding Ailo, part of the process was to talk to our high-value customers, our long term clients, and bring them on the journey before we actually migrated and rolled it out. We told them what was coming, we gave them a little sneak peak that something new and exciting was coming so once we rolled it out we could have a conversation about doing it together. 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One of our clients actually asked us if we had invested in this ourselves because it’s such a good system and they were that impressed by it and they thought it was amazing."}],"markDefs":[],"style":"normal"},{"_key":"18df878095f0","_type":"block","children":[{"_key":"de9c75dbc1d90","_type":"span","marks":["strong"],"text":"How has Ailo changed the future of your business?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"18fba38eac63","_type":"block","children":[{"_key":"fb8692b6b3600","_type":"span","marks":[],"text":"One of the benefits we’re seeing from Ailo is the conversations we’re having with people about what we do and being able to resource our team to focus on the property rather than the accounts."}],"markDefs":[],"style":"normal"},{"_key":"f01f82d62d74","_type":"block","children":[{"_key":"73b7d06c27af0","_type":"span","marks":[],"text":"We don’t talk about ‘collecting rent’ we talk about ‘servicing properties’. We’re not talking so much about ‘why you have to pay us’, we’re talking about ‘what we give’. Therefore, fee doesn’t become part of the conversation."}],"markDefs":[],"style":"normal"},{"_key":"fd51cd3f97a4","_type":"block","children":[{"_key":"8b46aa81e3910","_type":"span","marks":[],"text":"We’re also looking at increasing our fees in the short to medium term. That’s the next part of the change and it will be a challenge but I look forward to doing it because it will give us the opportunity to speak to every client individually about what Ailo is doing for their property and therefore why it’s worth the investment."}],"markDefs":[],"style":"normal"},{"_key":"99b5bf3349b0","_type":"testimonial","author":"Elia Economou, Ray White Brighton Le Sands","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-a6aa725355e3ab99e1dde9fe7b4a11a3c73b1353-600x600-jpg","_type":"reference"}},"quote":[{"_key":"20c03ce5aa90","_type":"block","children":[{"_key":"b2bdb98779f10","_type":"span","marks":[],"text":"Where others are fighting for point two or point four of a percent difference in fee and that’s their point of difference - Our point of difference has become the service we provide because of what Ailo does for us."}],"markDefs":[],"style":"normal"}]},{"_key":"b519890bcf46","_type":"block","children":[{"_key":"09bd910b53e50","_type":"span","marks":["strong"],"text":"How has Ailo changed how your team work together?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5de946374262","_type":"block","children":[{"_key":"bb943bc760dd0","_type":"span","marks":[],"text":"Having a single source of truth in Ailo means that everyone can be across everything that happens. There’s no more hiding behind “I’m not sure where it is” or “it might be on my email or my texts”. Everything comes through Ailo so all communication with clients, tenants, landlords is all through Ailo."}],"markDefs":[],"style":"normal"},{"_key":"6d8ecea01688","_type":"block","children":[{"_key":"b9ebe3bfa26d0","_type":"span","marks":[],"text":"We can pick up the pieces for any one of our clients at any time. If one of our team is off, if they’re sick or something happens, we can help make sure they deliver their service. That’s powerful for us. It means we don’t drop the ball and nothing gets swept under the carpet."}],"markDefs":[],"style":"normal"},{"_key":"8a192266bdde","_type":"block","children":[{"_key":"0fe26d456e080","_type":"span","marks":["strong"],"text":"How has Ailo changed your pitch to new clients?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a90dcc5f26bf","_type":"block","children":[{"_key":"29cd3d51f80a0","_type":"span","marks":[],"text":"Ailo has been great with new business as well."}],"markDefs":[],"style":"normal"},{"_key":"881649d260fc","_type":"block","children":[{"_key":"8c457c9598510","_type":"span","marks":[],"text":"Traditionally, most competitors have been fee based. We like it to be about the service rather than the dollar. Where others are fighting for point two or point four of a percent difference in fee and that’s their point of difference - Our point of difference has become the service we provide because of what Ailo does for us."}],"markDefs":[],"style":"normal"},{"_key":"e09b956dd588","_type":"block","children":[{"_key":"6c94c0a7fe3d0","_type":"span","marks":[],"text":"We go out and we actually show potential clients how Ailo works. We show them what we see, we don’t just show them what they see. We show them our dashboard, our tools and how effective that is for us to be able to manage their property. Once they see the transparency, that our team is across everything, that gives them the confidence to come with us."}],"markDefs":[],"style":"normal"},{"_key":"8846c864ce9a","_type":"block","children":[{"_key":"1f0a61c0abf10","_type":"span","marks":[],"text":"We’re finding it a lot easier to get new business by being able to show our clients what we can do for them."}],"markDefs":[],"style":"normal"},{"_key":"b75374da80a6","_type":"testimonial","author":"Elia Economou, Ray White Brighton Le Sands","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-a6aa725355e3ab99e1dde9fe7b4a11a3c73b1353-600x600-jpg","_type":"reference"}},"quote":[{"_key":"0177334c6839","_type":"block","children":[{"_key":"f4cf207f3ea40","_type":"span","marks":[],"text":"I think the future of property management is a combination of high level service, transparency, and making sure people are getting value for money."}],"markDefs":[],"style":"normal"}]},{"_key":"4bac82ae876c","_type":"block","children":[{"_key":"9c3a30968b4a0","_type":"span","marks":["strong"],"text":"Did you have any reservations about switching to Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a808e77b9cf3","_type":"block","children":[{"_key":"154b8cb847580","_type":"span","marks":[],"text":"If we didn’t have Ailo I would still be working longer hours. I would still be having sleepless nights. I would still be worried about whether things were being done or not and I wouldn’t have that single source of truth to be able to watch my whole team and make sure everything is being covered."}],"markDefs":[],"style":"normal"},{"_key":"a847445dc12c","_type":"block","children":[{"_key":"e1eaf4d776540","_type":"span","marks":[],"text":"We’ve got no reservations. In fact, I think we should have done it a little bit earlier. But, you know, we’re human and we resist change. Once you overcome that little bit of resistance then you can see that anything is possible."}],"markDefs":[],"style":"normal"},{"_key":"dd15f65e9c45","_type":"block","children":[{"_key":"1046c439b4290","_type":"span","marks":[],"text":"It’s been fantastic to be on this journey. I haven’t looked back. It’s actually reinvigorated both me as a business owner and my team because we’re back to doing what we love and that is talking to people and dealing with property, not being an accountant."}],"markDefs":[],"style":"normal"},{"_key":"289fb0f6cbb0","_type":"block","children":[{"_key":"52a41d6ec7ea0","_type":"span","marks":["strong"],"text":"What is the future of property management?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2e67e7917403","_type":"block","children":[{"_key":"45d291ffa6350","_type":"span","marks":[],"text":"I think the future of property management is a combination of high level service, transparency, and making sure people are getting value for money. The only way to do that is to make sure that you are actually delivering and not pretending. The only way you can deliver is by having the tools to do so and Ailo provides those tools in one solution."}],"markDefs":[],"style":"normal"},{"_key":"aab15af8f6af","_type":"videoPlayer","background":{"title":"Charcoal","value":"#292B32"},"previewVisual":{"_type":"image","asset":{"_ref":"image-6a7c8b48de5112085fcdc418c84faa659e2f86a7-2638x1478-png","_type":"reference"}},"url":"https://youtu.be/lHMKzwnS-kg"}],"coverImage":{"_type":"image","asset":{"_ref":"image-6a7c8b48de5112085fcdc418c84faa659e2f86a7-2638x1478-png","_type":"reference"}},"date":"2023-07-13","excerpt":"Elia Economou has run Ray White Brighton Le Sands for over ten years. 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You don’t have that daily receipting. No mid-month or end-of-month."}],"markDefs":[],"style":"normal"},{"_key":"fbecb39a8e88","_type":"block","children":[{"_key":"07861e7cc4c10","_type":"span","marks":[],"text":"I actually believe it’s almost like we’ve got additional staff members without them actually being there."}],"markDefs":[],"style":"normal"},{"_key":"14c1a2e37368","_type":"testimonial","author":"Andrea Lever, Ray White Albury North","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-bea8c2a241bb4bafde906832e839126badc13f14-2800x3500-jpg","_type":"reference"}},"quote":[{"_key":"71fb168b2e6d","_type":"block","children":[{"_key":"e767a88444620","_type":"span","marks":[],"text":"Our team offers great service and we get so much referral business from landlords as well because they can’t believe what they’re getting compared to what other agents are offering."}],"markDefs":[],"style":"normal"}]},{"_key":"3e40bf6922d5","_type":"block","children":[{"_key":"02567023217d","_type":"span","marks":[],"text":"How did your customers respond?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c1a2dbcbe90e","_type":"block","children":[{"_key":"a72f172c3a150","_type":"span","marks":[],"text":"Landlords absolutely love it because they can pay themselves whenever they like."}],"markDefs":[],"style":"normal"},{"_key":"76470e2030d3","_type":"block","children":[{"_key":"c58a1c3bf8000","_type":"span","marks":[],"text":"The chat function is another cool thing that we love to explain to both tenants and landlords. They really appreciate it. When it comes to that maintenance on a Saturday or a Sunday we’re getting a quicker response time."}],"markDefs":[],"style":"normal"},{"_key":"bb0c4f1649fe","_type":"block","children":[{"_key":"34c7aa4614c00","_type":"span","marks":[],"text":"How does Ailo help you grow?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4bb9777765d4","_type":"block","children":[{"_key":"3e7c765ae2780","_type":"span","marks":[],"text":"The majority of our landlords sell through my business and I think it comes from the package that they have had from property management."}],"markDefs":[],"style":"normal"},{"_key":"51c2261590d0","_type":"block","children":[{"_key":"13df15bbe7440","_type":"span","marks":[],"text":"Our team offers great service and we get so much referral business from landlords as well because they can’t believe what they’re getting compared to what other agents are offering."}],"markDefs":[],"style":"normal"},{"_key":"8e1d8aa36e13","_type":"block","children":[{"_key":"f4dd63b017840","_type":"span","marks":[],"text":"It’s unbelievable!"}],"markDefs":[],"style":"normal"},{"_key":"073a5b2430b6","_type":"block","children":[{"_key":"a3b98618220e0","_type":"span","marks":[],"text":"Organic growth - on average we grow about ten properties a month which is really high in the scheme of things."}],"markDefs":[],"style":"normal"},{"_key":"6afa1943c1e3","_type":"block","children":[{"_key":"f8bf893f34c5","_type":"span","marks":[],"text":"#teamworkmakesthedreamwork!"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a3b77fe97535","_type":"block","children":[{"_key":"776210a8897e0","_type":"span","marks":[],"text":"Ailo has connected my property management department even closer - #teamworkmakesthedreamwork!"}],"markDefs":[],"style":"normal"},{"_key":"e096518f4f3b","_type":"block","children":[{"_key":"6040258819870","_type":"span","marks":[],"text":"They’re incredibly close and very open. They’re excited with how progressive the program is and they get "},{"_key":"6040258819871","_type":"span","marks":["em"],"text":"so"},{"_key":"6040258819872","_type":"span","marks":[],"text":" excited about every new update that is released as well. I catch up with my team each Wednesday and every week Ailo pretty much dominates our meeting."}],"markDefs":[],"style":"normal"},{"_key":"b20efa8adfda","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-8dd79d087c1b67f0a5ce00f309d6192c78336376-1056x591-png","_type":"reference"}},"url":"https://youtu.be/RdyCnvesydw"}],"coverImage":{"_type":"image","asset":{"_ref":"image-8dd79d087c1b67f0a5ce00f309d6192c78336376-1056x591-png","_type":"reference"}},"date":"2023-07-06","excerpt":"Andrea tells us how Ailo has changed her team's culture and helped bring in new business","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"38cd9b6ebe3f","_ref":"bbd381a8-7733-4f2e-9e60-1f02ec957f35","_type":"relatedItem"},{"_key":"4941bae93ea4","_ref":"d2b7ddce-f07c-4519-acf3-f7557efc81fc","_type":"relatedItem"},{"_key":"9d704143f92d","_ref":"f348bc79-e354-4efc-a40d-7b328622c38d","_type":"relatedItem"}]},"slug":"blog/its-almost-like-weve-got-additional-staff-members","title":"'It's almost like we've got additional staff members'","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-06-30T02:06:36Z","_id":"bbd381a8-7733-4f2e-9e60-1f02ec957f35","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"6cea0bda4079","_type":"block","children":[{"_key":"3a4a96f0bdaf0","_type":"span","marks":[],"text":"We love hearing any stories of agencies using Ailo (sometimes even before they’ve onboarded!) to win more business and supercharge their growth."}],"markDefs":[],"style":"normal"},{"_key":"4f36072a2082","_type":"block","children":[{"_key":"e1730c701f0f0","_type":"span","marks":[],"text":"We recently sat down with Sam Borner from "},{"_key":"37b53df8789e","_type":"span","marks":["ce2e5e777c65"],"text":"Ray White Ballarat"},{"_key":"4cc5b91cb1c5","_type":"span","marks":[],"text":", Elia Economou from "},{"_key":"e0f72efaed58","_type":"span","marks":["68a78a92fea2"],"text":"Ray White Brighton-Le-Sands"},{"_key":"ff83c6b2fb91","_type":"span","marks":[],"text":" and Karl Von Riegen from the "},{"_key":"7ec196ec0882","_type":"span","marks":["e91067da6ba0"],"text":"Diamantidis Group "},{"_key":"e99c33abf81c","_type":"span","marks":[],"text":"  to hear how they have leveraged Ailo to fundamentally change the conversation with investors in their market."}],"markDefs":[{"_key":"ce2e5e777c65","_type":"linkV2","blank":false,"externalLink":"https://raywhiteballarat.com.au/","linkType":"url"},{"_key":"68a78a92fea2","_type":"linkV2","blank":true,"externalLink":"https://raywhitebrightonlesands.com.au/","linkType":"url"},{"_key":"e91067da6ba0","_type":"linkV2","blank":true,"externalLink":"https://raywhitedg.com.au/","linkType":"url"}],"style":"normal"},{"_key":"0a38e95807a2","_type":"videoPlayer","background":{"title":"None","value":"transparent"},"previewVisual":{"_type":"image","asset":{"_ref":"image-cb3f5ff572f376ab19c0ac772d91a7f498ebae89-1280x720-jpg","_type":"reference"}},"url":"https://youtu.be/mWvqHd2Uv0w"},{"_key":"737392f352b0","_type":"block","children":[{"_key":"d1e3bf212157","_type":"span","marks":[],"text":"Would you prefer to read their advice? No problem! Below is a summary of their conversation with Juliette Hughes, Head of PM advisory at Ailo. "}],"markDefs":[],"style":"normal"},{"_key":"01cd2432590c","_type":"block","children":[{"_key":"8b19727da9db","_type":"span","marks":[],"text":"In conversation..."}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"adfb06ce2946","_type":"block","children":[{"_key":"6ded4435b313","_type":"span","marks":[],"text":"What a thrill to be able to do a bit of Q&A with three leaders in property management across Australia. Can you introduce yourselves?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"fcdec193b486","_type":"block","children":[{"_key":"e261e7987e210","_type":"span","marks":["strong"],"text":"Karl:"},{"_key":"f906b03cbd4d","_type":"span","marks":[],"text":" I’m the senior property manager at the Diamantidis Group. I’ve been in the industry for 15 years."}],"markDefs":[],"style":"normal"},{"_key":"ebbc61f660d0","_type":"testimonial","author":"Karl Von Riegen, Senior Property Manager, Ray White Diamantidis Group","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-899753ab75ad782680ef55152ad30f0ed015ddc8-575x575-png","_type":"reference"}},"quote":[{"_key":"c6ce504e8a72","_type":"block","children":[{"_key":"149d5ceadc5c0","_type":"span","marks":[],"text":"I genuinely feel like we don’t have any competition anymore. I can’t remember the last time we didn’t get a listing."}],"markDefs":[],"style":"normal"}]},{"_key":"cc55e0014d46","_type":"block","children":[{"_key":"45e78d2c71df0","_type":"span","marks":["strong"],"text":"Juliette:"},{"_key":"ec9fcf888f2f","_type":"span","marks":[],"text":" Wonderful, and are you focusing on growth at the moment in terms of building the rent roll and new managements?"}],"markDefs":[],"style":"normal"},{"_key":"c8fe72bfaee5","_type":"block","children":[{"_key":"a0521526f36f0","_type":"span","marks":["strong"],"text":"Karl: "},{"_key":"125cd3de8e610","_type":"span","marks":[],"text":"100%. We’re up to 440 organically grown this year, so we’re poppin’ it!"}],"markDefs":[],"style":"normal"},{"_key":"d8cf272ce2dd","_type":"block","children":[{"_key":"a0910c52b8c20","_type":"span","marks":["strong"],"text":"Juliette: "},{"_key":"2c83717289b00","_type":"span","marks":[],"text":"That is incredible! So I think Bernadette told me you’re the fastest growing rent roll at this point organically which is thrilling! Your total size of the rent roll is 1300 which is fantastic and you’ve been on Ailo for a while now."}],"markDefs":[],"style":"normal"},{"_key":"e7df864b0d84","_type":"block","children":[{"_key":"6b60c6cc67c30","_type":"span","marks":[],"text":"Elia, do you want to just share with everyone in case they’re not familiar with your history?"}],"markDefs":[],"style":"normal"},{"_key":"2f892b3e6a36","_type":"block","children":[{"_key":"1b47ed4d33180","_type":"span","marks":["strong"],"text":"Elia: "},{"_key":"c726c6500dbe0","_type":"span","marks":[],"text":"Hi everyone! I have been in the industry for thirty odd years and as one of the two business partners here at Brighton Le Sands. I do a little bit of sales and oversee the whole business but I’m also watching the whole property management team. So, front facing, trying to be on top of it all. The whole Ailo experience so far has actually rejuvenated our team, it’s rejuvenated me as far as not doing the mundane and the same things I’ve been doing for thirty odd years and it’s given me a new lease on life. It’s been an awesome four or five months."}],"markDefs":[],"style":"normal"},{"_key":"0cdad4732e37","_type":"block","children":[{"_key":"0a50fe85cc7e0","_type":"span","marks":["strong"],"text":"Juliette: "},{"_key":"0ac46c9e32070","_type":"span","marks":[],"text":"I cannot wait to unpack ‘rejuvenating your career’ that sounds fascinating."}],"markDefs":[],"style":"normal"},{"_key":"a7d21fb94d27","_type":"block","children":[{"_key":"e1fd806bb6c10","_type":"span","marks":[],"text":"Ok, Sam, from Ballarat, do you want to just give everyone a quick rundown"}],"markDefs":[],"style":"normal"},{"_key":"7676097c0fc9","_type":"block","children":[{"_key":"da6713ecd3d70","_type":"span","marks":["strong"],"text":"Sam: "},{"_key":"d5b02bf24dac0","_type":"span","marks":[],"text":"Of course, hi everyone. So, I’m from Ballarat. Myself and my business partner, Will Munroe, bought the Ray White branch in August last year. It was a bit of an older business that had been going for about thirty-three years. They had been using the old technology so the main things we focused on was changing the technology, changing where staff sat within the premise and the focus now is to obviously grow the business. We joined Ailo in December three or four months after we bought the business so we had a massive tech change. So yeah, that’s us."}],"markDefs":[],"style":"normal"},{"_key":"d5011964b817","_type":"block","children":[{"_key":"c12ae9fc8c780","_type":"span","marks":["strong"],"text":"Juliette: "},{"_key":"105aa384379c","_type":"span","marks":[],"text":"Just a small undertaking while you buy the business right!"}],"markDefs":[],"style":"normal"},{"_key":"540a46dc6e92","_type":"block","children":[{"_key":"6d2caca28d3c0","_type":"span","marks":["strong"],"text":"Sam: "},{"_key":"b1eb91cab0b00","_type":"span","marks":[],"text":"On the server so we weren’t even on the cloud. We skipped a generation of tech so yeah it was tough times but we’re here."}],"markDefs":[],"style":"normal"},{"_key":"0e10eacc9afa","_type":"block","children":[{"_key":"210800e660180","_type":"span","marks":["strong"],"text":"Juliette: "},{"_key":"7df85b27a9400","_type":"span","marks":[],"text":"Is it true that you moved the whole property management department physically?"}],"markDefs":[],"style":"normal"},{"_key":"6a6fbe1e0689","_type":"block","children":[{"_key":"ecb0fda7800f0","_type":"span","marks":["strong"],"text":"Sam: "},{"_key":"b3ac7907f60f0","_type":"span","marks":[],"text":"Yeah! We were on three levels at our office and about ten years ago we moved everyone downstairs into what was the old storage room and put a suspended ceiling and carpet tiles. There was no natural daylight and I think they thought it was a good idea to chuck the rentals down there. But the first thing we did was to move them all back up to the top floor with the sales agents to get them a bit of sunlight and everyone just instantly became more happy. I don’t know how but it changed everyone’s personalities."}],"markDefs":[],"style":"normal"},{"_key":"9fdd3b3f6d78","_type":"block","children":[{"_key":"169650ec84a30","_type":"span","marks":[],"text":"Karl, how has Ailo changed the way you conduct a presentation for new business?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"71fa55281bfd","_type":"block","children":[{"_key":"20cbe13b935f0","_type":"span","marks":["strong"],"text":"Karl: "},{"_key":"786879cf40c50","_type":"span","marks":[],"text":"We’ve always been pretty high for conversion rates but what it’s enabled us to do is leverage. We obviously love leverage as property managers, right? So we’ve already got a powerhouse in Ray White but now we’re joining that with the powerhouse of Ailo."}],"markDefs":[],"style":"normal"},{"_key":"8b40d19e7860","_type":"block","children":[{"_key":"a3783a95c1570","_type":"span","marks":[],"text":"Everyone has been talking about “fees, fees, fees” and it’s like wow because I haven’t had a fee discussion since I can remember since I’ve been on it because we’re just basically leveraging it. We’re just walking in and saying “this is brand new… and great news, we’re not going to charge you any extra fees for it”. So I’m just adding the value to it so I don’t have to have a fee discussion. It becomes my point of difference and really easy to sign them up anyway."}],"markDefs":[],"style":"normal"},{"_key":"179f2602d06e","_type":"block","children":[{"_key":"54398281cfb50","_type":"span","marks":[],"text":"I think the main thing is getting them their money. The mortgage prices are through the roof and everyone’s screaming about it costing them so much and they want a rent increase and to do all these things and we can now tell them they can literally have their money and pay your mortgage sooner."}],"markDefs":[],"style":"normal"},{"_key":"caada81ced00","_type":"block","children":[{"_key":"c333b00a12540","_type":"span","marks":[],"text":"I genuinely feel like we don’t have any competition anymore. I can’t remember the last time we didn’t get a listing. "}],"markDefs":[],"style":"normal"},{"_key":"919e97bb3cf9","_type":"testimonial","author":"Elia Economou, Principal, Ray White Brighton Le Sands","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-a6aa725355e3ab99e1dde9fe7b4a11a3c73b1353-600x600-jpg","_type":"reference"}},"quote":[{"_key":"73f3d07c1f17","_type":"block","children":[{"_key":"478aaa9b7e7d0","_type":"span","marks":[],"text":"No fee conversation. No competition discussion. It’s not what the others are doing it’s totally different, it’s unique. The point of difference is the platform... there’s an app for everything and this is the app for that."}],"markDefs":[],"style":"normal"}]},{"_key":"8f35462a7942","_type":"block","children":[{"_key":"c2623d9e75330","_type":"span","marks":[],"text":"Elia, tell me how Ailo has changed your presentation?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"edfff83f638e","_type":"block","children":[{"_key":"d813bebd85d80","_type":"span","marks":["strong"],"text":"Elia: "},{"_key":"587b429cc7780","_type":"span","marks":[],"text":"Similar to Karl, we don’t talk fees. I talk about VIP service over VIP fees and the fact that we can do more property management work and less accountancy work. So we focus on being a property manager and not being a quasi accountant."}],"markDefs":[],"style":"normal"},{"_key":"7677b239384b","_type":"block","children":[{"_key":"c44de78575ab0","_type":"span","marks":[],"text":"I’ve started something and I did it off the cuff. So the script is totally gone, the dot points are gone. I don’t even have them in my head anymore. I read the room so whoever I’m talking to I listen to first to hear what they’re interested in. So if someone is interested in money it becomes about instant money. If someone is interested in repairs and maintenance or inspections it becomes about inspections, about that transparency."}],"markDefs":[],"style":"normal"},{"_key":"c76e3bab1b5c","_type":"block","children":[{"_key":"940b4a064da60","_type":"span","marks":[],"text":"So what I’ve started to do is actually show people the dashboard. I show them "},{"_key":"940b4a064da61","_type":"span","marks":["em"],"text":"our"},{"_key":"940b4a064da62","_type":"span","marks":[],"text":" dashboard on my iPad. "}],"markDefs":[],"style":"normal"},{"_key":"9ce2118eacf2","_type":"block","children":[{"_key":"486a0414c150","_type":"span","marks":[],"text":"I go in as the office principal and I say “this is my dashboard, this is what I see” and then I show them what they would see as an investor as well. So I show them the chat, I show them an example of a projects. I’ll show them that it’s all transparent and that I as a principal or whoever the team leader is can actually see what the whole team is doing and is across all the comms."}],"markDefs":[],"style":"normal"},{"_key":"192fc4b6df56","_type":"block","children":[{"_key":"0595189db3830","_type":"span","marks":[],"text":"There is no longer a ‘lost in space’ email that’s gone somewhere that someone was sick or on leave and doesn’t get picked up. We’re all watching what’s happening in the whole team. It’s just follow the bouncing ball. Follow the project and we don’t skip a beat, we’re not relying on human error."}],"markDefs":[],"style":"normal"},{"_key":"724d21e12305","_type":"block","children":[{"_key":"102c86322a230","_type":"span","marks":[],"text":"It’s not what the others are doing it’s totally different, it’s unique. The point of difference is the platform and it is the fact that they are on the platform. There’s an app for that, there’s an app for everything and this is the app for that."}],"markDefs":[],"style":"normal"},{"_key":"cf78147f38c0","_type":"block","children":[{"_key":"33b42766aeda0","_type":"span","marks":[],"text":"Sam, do you want to run us through how your listing presentation has changed now that your team are on Ailo?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"da4c1888fb96","_type":"block","children":[{"_key":"009c6ce51eda0","_type":"span","marks":["strong"],"text":"Sam: "},{"_key":"e473454687930","_type":"span","marks":[],"text":"We’re slightly different from Karl and Elia. We’ve always had a BDM over the last eight years or so and we’ve only recently pulled back from having a BDM. Having Ailo since December has allowed the team to have a lot more time. They’re not at capacity. Their portfolios are probably 30 or 40 away each from being at capacity so they’ve got a fair bit of time to either give extra, better service and we’ve now diverted them into getting more listings."}],"markDefs":[],"style":"normal"},{"_key":"e36d2a3d0e10","_type":"block","children":[{"_key":"49cbdfb8b2690","_type":"span","marks":[],"text":"So instead of employing a BDM we’ve up-skilled everyone to listing properties. What we’ve found in our business is that all of our BDMs have relied on what the business has generated for them or the sales team. They haven’t actually gone out and got their own listings and that has been a bit of a frustration since it is a lot harder to do that. So we just ended up thinking, well if they’re just going to take what we’re giving them we’ll just give it to the property managers and save ourselves a salary until we get to the point that we do need a BDM to step out and do it when everyone else is back at capacity."}],"markDefs":[],"style":"normal"},{"_key":"d264f84b83f1","_type":"block","children":[{"_key":"7d10e415c25a0","_type":"span","marks":[],"text":"The main listing tool kits that the team have been using are about accessing the money instantly. Our arrears went from about 10%, nine or ten percent we were hovering at on our old platform. We used to have a weekly meeting and it would take us about an hour to go through the arrears list. Now we’re sitting at about 1%. Before we jumped onto Ailo I remember either Juliette or Gabi saying talking about a success story where a business went from ‘A to B’ and B was 1% and A was 10% very similar to us. But it is so true, that’s exactly what happened to us. It’s the only platform that actually reminds the tenant the day before that rent is due the next day."}],"markDefs":[],"style":"normal"},{"_key":"72e2a1e0b83b","_type":"block","children":[{"_key":"3934d0ffa1300","_type":"span","marks":[],"text":"So we’re using those sorts of things in our listing kit presentations. I’m not going to say that we’re unopposed because we’re not at that level yet. We’re still rebuilding our whole business whether it be sale, commercial or residential and same as most businesses we’ve had to find the right people but we absolutely do now and it’s just about arming our team with the right toolkit to go out there and actually start to grow."}],"markDefs":[],"style":"normal"},{"_key":"316079d2559d","_type":"block","children":[{"_key":"09ab5a8303140","_type":"span","marks":[],"text":"Last month we generated ten, which is nowhere near what Karl has done, sorry mate, but ten net gains last month which is good for us as we get back into the flow of it."}],"markDefs":[],"style":"normal"},{"_key":"ecf3ab094ea0","_type":"testimonial","author":"Sam Borner, Director, Ray White Ballarat","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-0c9d2c6af41969d1908c50f001ad5da84e39815f-600x600-jpg","_type":"reference"}},"quote":[{"_key":"b1f23ef317ab","_type":"block","children":[{"_key":"d329df65ff4d0","_type":"span","marks":[],"text":"We used to have a weekly meeting and it would take us about an hour to go through the arrears list. Now we’re sitting at about 1%."}],"markDefs":[],"style":"normal"}]},{"_key":"86c3c5d01e6b","_type":"block","children":[{"_key":"788daade86760","_type":"span","marks":[],"text":"When you moved across to Ailo - If we think ‘before Ailo’ and ‘after Ailo’ for your property managers, what was their appetite for new business before?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"a919262f460d","_type":"block","children":[{"_key":"a683837f80030","_type":"span","marks":["strong"],"text":"Sam: "},{"_key":"774af53dd9890","_type":"span","marks":[],"text":"Well it was a hindrance. I remember when I was a PM 15 years ago and I shouldn’t say this but when you get a new management you sort of think ‘more work’ and if you’re not actually rewarded for it you don’t really want it. Or if you lost a listing sometimes you think ‘oh, that’s good, less work’ and we don’t want our staff to think like that. Not all work is good work, not all properties are good properties and we’ve come in and gotten rid of a few really high maintenance, low value clients because it just costs our team. "}],"markDefs":[],"style":"normal"},{"_key":"9e69873e465c","_type":"block","children":[{"_key":"17aa55fdbdd20","_type":"span","marks":[],"text":"The team’s appetite for new business now is really good, we’ve up-skilled them so there’s that sense of motivation to get new business - it’s a thrill for them to list something. Whereas before, well, there’s not a lot of thrills you get in property management is there? It gives them something else to look at and look forward to."}],"markDefs":[],"style":"normal"},{"_key":"356d6db98f7d","_type":"block","children":[{"_key":"0cf11892d61a0","_type":"span","marks":[],"text":"Karl, if you’re not competing on fees what are you showing potential clients when you’re face to face with them?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"263a4d550f3d","_type":"block","children":[{"_key":"4a0609dd7e0e0","_type":"span","marks":["strong"],"text":"Karl: "},{"_key":"3594befe040c0","_type":"span","marks":[],"text":"I’m giving them a full listing kit. A lot of my listing are old school so I have to walk through the door. I know a lot of agents are basically just phoning and doing Docusign and stuff like that. We still have some of that as we transition but a lot of our area is old school so we have a full listing kit with insurances and tax depreciation and all that kind of stuff but I don’t really want to talk about that stuff too much I just want to get to Ailo. So I’m walking through the door with a full listing kit, but I’ve got a couple of flyers on Ailo at the moment and we bring up the payment thing and being able to pay by credit card and still being able to get your points, that’s a key thing for people as well."}],"markDefs":[],"style":"normal"},{"_key":"bbf1bb93dd85","_type":"block","children":[{"_key":"e1ddfc33e1d00","_type":"span","marks":[],"text":"The other thing they always talk about, especially if it’s a change over, is communication. They say ‘I’m not getting communication from my current agent’ so the chat feature is really cool with that too."}],"markDefs":[],"style":"normal"},{"_key":"33895b2d651e","_type":"block","children":[{"_key":"c786a90c4cd30","_type":"span","marks":[],"text":"Elia, I know you’re showing them the program on your computer and talking about service not fees, but is there something that is no longer being brought up by the potential client?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"11572789d734","_type":"block","children":[{"_key":"f1b0291db1300","_type":"span","marks":["strong"],"text":"Elia: "},{"_key":"8c29533db0f40","_type":"span","marks":[],"text":"There are a few things that we have changed in the dialogue because we’re not talking about fees and we’re not talking about ‘half a percent is worth $1.50’ and all that. "}],"markDefs":[],"style":"normal"},{"_key":"441637306957","_type":"block","children":[{"_key":"5907682495ab0","_type":"span","marks":[],"text":"I do talk about how legislation is constantly changing and being a property manager is not about collecting rent. Rent should just be automatic. So if rent is automatically being collected and processed and we’re not spending our time reconciling partial rent payments and all that sort of stuff then that releases us to be able to focus our time on the property. We talk about that openly."}],"markDefs":[],"style":"normal"},{"_key":"fa02d15b87dd","_type":"block","children":[{"_key":"ee038f4df24c0","_type":"span","marks":[],"text":"We spend all of our time on the property and on the relationship. I’ve actually rekindled relationships with people in the last three months that have been on our books for ten years who I have hardly spoken to. Ailo has given us an excuse to actually pick up the phone and say ‘listen, let me talk you through this. Jump on it’s actually worth it.’"}],"markDefs":[],"style":"normal"},{"_key":"f5095722e425","_type":"block","children":[{"_key":"1072f3463c9d0","_type":"span","marks":[],"text":"It’s working really well. New dialogue and appreciating that everyone is unique. There’s no script anymore."}],"markDefs":[],"style":"normal"},{"_key":"c66122552a8c","_type":"testimonial","author":"Sam Borner, Director, Ray White Ballarat","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-0c9d2c6af41969d1908c50f001ad5da84e39815f-600x600-jpg","_type":"reference"}},"quote":[{"_key":"d6a0cef9ea20","_type":"block","children":[{"_key":"33b5d085bb150","_type":"span","marks":[],"text":"The team’s appetite for new business now is really good, we’ve up-skilled them so there’s that sense of motivation to get new business - it’s a thrill for them to list something."}],"markDefs":[],"style":"normal"}]},{"_key":"7a31b4ed95bf","_type":"block","children":[{"_key":"7939edd84d7d0","_type":"span","marks":["strong"],"text":"Juliette: "},{"_key":"817445ce7cab0","_type":"span","marks":[],"text":"So you’re not walking in and saying the same thing over and over."}],"markDefs":[],"style":"normal"},{"_key":"8729e19c12a7","_type":"block","children":[{"_key":"f7a04427664c0","_type":"span","marks":["strong"],"text":"Elia: "},{"_key":"d0b80116d1840","_type":"span","marks":[],"text":"No, I’ve stopped being a robot!"}],"markDefs":[],"style":"normal"},{"_key":"040c176331bf","_type":"block","children":[{"_key":"06e73350667e0","_type":"span","marks":[],"text":"Tell me about how this has changed your feeling about your career. You’re seasoned, there’s nothing in property management you’ve never seen before."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"4e7295a4c9ba","_type":"block","children":[{"_key":"2bfb5891d54f0","_type":"span","marks":["strong"],"text":"Elia: "},{"_key":"5e792c9d0c010","_type":"span","marks":[],"text":"I’ve seen most of it before. I’m actually excited. After three months of doing Ailo we’ve almost finished all the housekeeping we have to do. We’re now revisiting every part of our process. We’re looking at Projects, we’re starting to customise our Projects and comms. We’re reviewing who does what in the business and how we service people. Who is dealing with tradies and who is dealing with all the bits and pieces. It’s starting to come into it’s own maturity so we’re not the old school paper-driven agency with lists and passing the buck. That’s all gone."}],"markDefs":[],"style":"normal"},{"_key":"db4935f13903","_type":"block","children":[{"_key":"61db067c1b350","_type":"span","marks":["strong"],"text":"Juliette: "},{"_key":"75000ac2cd0f0","_type":"span","marks":[],"text":"Did you tell me that you have planned a holiday?"}],"markDefs":[],"style":"normal"},{"_key":"328b9ca8b6c7","_type":"block","children":[{"_key":"5ec6a6be2aa10","_type":"span","marks":["strong"],"text":"Elia: "},{"_key":"b53af09532a50","_type":"span","marks":[],"text":"Yes! I haven’t been away since 2019 like many people. This will be the first time I’m going to be overseas for eight weeks and I don’t have to do end-of-month, and I don’t have to transfer any money and I don’t have to cross check what statements have gone where. I’ll be happily sitting somewhere in Greece sitting on a beach just watching the chats flow through."}],"markDefs":[],"style":"normal"},{"_key":"1c84a78591e8","_type":"testimonial","author":"Elia Economou, Principal, Ray White Brighton Le Sands","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-a6aa725355e3ab99e1dde9fe7b4a11a3c73b1353-600x600-jpg","_type":"reference"}},"quote":[{"_key":"3eea10259eaa","_type":"block","children":[{"_key":"294d7b2cc5ab0","_type":"span","marks":[],"text":"I’ve actually rekindled relationships with people in the last three months that have been on our books for ten years who I have hardly spoken to. Ailo has given us an excuse to actually pick up the phone and say ‘listen, let me talk you through this. Jump on it’s actually worth it.’"}],"markDefs":[],"style":"normal"}]},{"_key":"8325aa63c408","_type":"block","children":[{"_key":"61d6432c261d0","_type":"span","marks":[],"text":"Karl, I’ve heard you guys have been working on some pretty interesting content if you want to share with everyone what you’ve been working on?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"05638dc88750","_type":"block","children":[{"_key":"dd0b00744f650","_type":"span","marks":["strong"],"text":"Karl: "},{"_key":"71e0b3d306160","_type":"span","marks":[],"text":"So we actually got a media company and they come in about once a month. We’re really getting into the social media side of things since so much is on there now. I just finished filming last week, we’re doing these really cool little videos where I got a couple of landlords talking about being on Ailo and why they love it. We got a different perspective with a tenant on there talking about Ailo. It’s all authentic. We just phone them up and they’ve said what they like about it."}],"markDefs":[],"style":"normal"},{"_key":"37c3e2c8cb8b","_type":"block","children":[{"_key":"304727b94fc50","_type":"span","marks":[],"text":"We did this cool little skit where it was basically a screen grab of the tenant contacting us about a light switch issue and then we sent a tradesman out to change the light. We even had a blooper reel because the tradesman actually went out and smashed the cover but it was just a cool little interaction to show what Ailo can do."}],"markDefs":[],"style":"normal"},{"_key":"a501a836e22d","_type":"block","children":[{"_key":"809d7cddfeb00","_type":"span","marks":[],"text":"We actually saw what Ailo had done with those cool little cartoon characters but kind of turned it into real life. We’re putting it out next week because we want to leverage it out into the community. There are only so many people we can actually tell about it so the more we can smash social media, we’ve got about five thousand followers on our Ray White page so we can just punch it out so everybody knows about it."}],"markDefs":[],"style":"normal"},{"_key":"894c1593fc85","_type":"block","children":[{"_key":"6b5d1d8918f50","_type":"span","marks":["strong"],"text":"Juliette: "},{"_key":"df6a6b655f0e0","_type":"span","marks":[],"text":"Oh my god everyone start following the Diamantidis Group on socials so you can see this incredible marketing. That sounds so great, I cannot wait to see that."}],"markDefs":[],"style":"normal"},{"_key":"2702d70e1052","_type":"block","children":[{"_key":"8c2e16f844a00","_type":"span","marks":[],"text":"Sam, what is something that you have recently done? I think everyone would benefit from hearing that too."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"68e1b6d28115","_type":"block","children":[{"_key":"76d6a3e981390","_type":"span","marks":["strong"],"text":"Sam: "},{"_key":"7e7119aaba120","_type":"span","marks":[],"text":"Not as cool as what Karl’s done but I’ve made a few notes mate, I might do something similar!"}],"markDefs":[],"style":"normal"},{"_key":"132ab80267f9","_type":"block","children":[{"_key":"20b8d56a452c0","_type":"span","marks":[],"text":"When we first changed over we had a look at what all the other agents in Ballarat are doing. We do a radio show on Saturday morning that we’ve been doing for a long time so we’ve stuck with that. No other agency is on the radio so we’ve spent a fair bit of money on radio ads and we went on a few more stations. We did a few more ads about Ailo and even had a little catch phrase that a company wrote up in a script for us about investors ‘getting their property out of the stone ages’ and get over to Ray White for the Ailo platform."}],"markDefs":[],"style":"normal"},{"_key":"8f8c6d1f978b","_type":"block","children":[{"_key":"1ecbaec6ef880","_type":"span","marks":[],"text":"You can’t always tell what that generates in terms of how many more times the phone rings but that was something that we wanted to do. There were three agencies at the time doing tv commercials, everyone’s on social media which we obviously did as well but that’s the thing we did that was a little bit outside the box."}],"markDefs":[],"style":"normal"},{"_key":"6d95d2c88d80","_type":"block","children":[{"_key":"18c06fbdb7ba0","_type":"span","marks":["strong"],"text":"Juliette: "},{"_key":"83ded2a543710","_type":"span","marks":[],"text":"Yeah fascinating! I’ve seen a lot of Ailo social media tiles popping up everywhere. It’s really thrilling for us to see it and we have developed a whole library of social media tiles that can be used by Ailo agencies whenever they want."}],"markDefs":[],"style":"normal"},{"_key":"f9207488f9df","_type":"block","children":[{"_key":"91697572e7110","_type":"span","marks":[],"text":"It’s been really wonderful hearing all of your experiences and how you’re leveraging Ailo. I get the sensation that this is just the beginning."}],"markDefs":[],"style":"normal"},{"_key":"dfd699aae35b","_type":"block","children":[{"_key":"d9c3296277ea","_type":"span","marks":[],"text":"Watch the full video "},{"_key":"7423259eb450","_type":"span","marks":["6fbbeb526e45"],"text":"here"}],"markDefs":[{"_key":"6fbbeb526e45","_type":"linkV2","blank":true,"externalLink":"https://www.youtube.com/watch?v=mWvqHd2Uv0w","linkType":"url"}],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-ebfe5506ce776a0e5d21de324c8b45bb2ae51310-970x498-png","_type":"reference"}},"date":"2023-06-30","excerpt":"How 3 agencies are leveraging Ailo to change the conversation with landlords.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"d11f01e37bf8","_ref":"f348bc79-e354-4efc-a40d-7b328622c38d","_type":"relatedItem"},{"_key":"c880a25cb164","_ref":"dfcb6bc7-532b-42ad-9c19-57573ebb619a","_type":"relatedItem"},{"_key":"ce6ea6baefba","_ref":"6ee89225-3d77-4a62-b756-b58a43bccc7e","_type":"relatedItem"}]},"slug":"blog/finally-the-secret-sauce-to-rent-roll-growth","title":"Finally, the secret sauce to rent roll growth!","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-06-13T23:48:27Z","_id":"0c885066-288c-467d-8379-6e027f03e880","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"7e1589748872","_type":"block","children":[{"_key":"e2bb47928c790","_type":"span","marks":[],"text":"One of the first things George Southwell did when he took over Ray White Rural Canberra / Yass in 2014 was build a rent roll to improve the cash flow of his sales business.\n"}],"markDefs":[],"style":"normal"},{"_key":"f6c7f938bccc","_type":"block","children":[{"_key":"a3c49c7fb4370","_type":"span","marks":[],"text":"Being pragmatic, he rolled up his sleeves and managed properties himself. The experience was eye opening for him.\n"}],"markDefs":[],"style":"normal"},{"_key":"46b33cdbb73f","_type":"block","children":[{"_key":"a876747227fe0","_type":"span","marks":[],"text":"“I’m a salesman. That's what I've done. And that's what I'm very good at” he said. “I'm not a trained property manager, so I was not proactive and It took me a while to stop negotiating my way out of problems when they arose.”\n"}],"markDefs":[],"style":"normal"},{"_key":"1d8cb9104766","_type":"block","children":[{"_key":"0d86f954bd140","_type":"span","marks":[],"text":"But while the front lines of property management was teaching George about his own strengths and weaknesses, it also showed him a big opportunity in his local market.\n"}],"markDefs":[],"style":"normal"},{"_key":"51ae3366cd46","_type":"block","children":[{"_key":"952f3f84aecd0","_type":"span","marks":[],"text":"“About 10 to 15% of your rent roll will become sales every year. If you're not getting that 10 to 15%, in our local market, you are literally letting go over a quarter of a million dollars worth of commission.”\n"}],"markDefs":[],"style":"normal"},{"_key":"22ab2418ae5b","_type":"block","children":[{"_key":"a3dd46c0503d0","_type":"span","marks":[],"text":"Despite all the sales commission on offer, George could see investors in his area were not getting the service they wanted, from him or his competitors."}],"markDefs":[],"style":"normal"},{"_key":"c95a9a0ff69a","_type":"block","children":[{"_key":"63e178d94f6a0","_type":"span","marks":[],"text":"Missing the wood for the trees"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6938358e2366","_type":"block","children":[{"_key":"97a9915f44650","_type":"span","marks":[],"text":"At the coalface himself, he could see how easy it was for agencies to get distracted by all the short-term headaches and costs associated with a rent roll, and lose sight of the long-term goal: developing trusted, profitable and enduring relationships with customers"}],"markDefs":[],"style":"normal"},{"_key":"f0b894b699fc","_type":"block","children":[{"_key":"342eff370a380","_type":"span","marks":[],"text":"“I realised we had to change our approach to property management – especially in a regional setting,” he said. “The only time they heard from us was when something had gone wrong with their place or when they got their end-of-month statements saying one of their tenancies was in arrears. We weren’t offering anything new.”"}],"markDefs":[],"style":"normal"},{"_key":"63f15440ff73","_type":"block","children":[{"_key":"8da6fd9e43310","_type":"span","marks":[],"text":"“Then when they go to sell… we get the sh*ts when they don't call us,” he said. “Well, why would they engage? You haven't built a relationship!”"}],"markDefs":[],"style":"normal"},{"_key":"d875bbd92fce","_type":"block","children":[{"_key":"df26d12b4d3c0","_type":"span","marks":[],"text":"That’s when it hit him."}],"markDefs":[],"style":"normal"},{"_key":"3cd322456223","_type":"testimonial","author":"George Southwell - Ray White Rural Canberra / Yass","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-b547fc39682d2892db2b767d99db81088d056196-797x798-png","_type":"reference"}},"quote":[{"_key":"1c171704c80a","_type":"block","children":[{"_key":"691ecb01e9710","_type":"span","marks":[],"text":"We don't need more property management, we need "},{"_key":"32b25593f73a","_type":"span","marks":["ailoRed"],"text":"better"},{"_key":"4e361d0cd910","_type":"span","marks":[],"text":" property management."}],"markDefs":[],"style":"normal"}]},{"_key":"6b659c769750","_type":"block","children":[{"_key":"2026a944a7d80","_type":"span","marks":[],"text":"Hiring rural isn’t easy"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"90ba31af7b1a","_type":"block","children":[{"_key":"0b56e53264820","_type":"span","marks":[],"text":"George realised to be able to deliver exceptional customer service, he needed to hire an experienced property manager. “We wanted a dynamic person that was willing to go out there and actually manage the asset, rather than just collect the money,” he said."}],"markDefs":[],"style":"normal"},{"_key":"da8f48daa727","_type":"block","children":[{"_key":"f9a36e812f730","_type":"span","marks":[],"text":"While the lack of good property management in the area presented an incredible opportunity, it also created a big obstacle: hiring."}],"markDefs":[],"style":"normal"},{"_key":"543c270105f9","_type":"block","children":[{"_key":"6573695a5f870","_type":"span","marks":[],"text":"“We struggled,” said George. “It was hard to find good applicants that would come out here. I think we did four interviews in a nine month period. We gave up at one stage.”"}],"markDefs":[],"style":"normal"},{"_key":"b67ea755c48c","_type":"block","children":[{"_key":"4ae2cb5b68f60","_type":"span","marks":[],"text":"When George finally found the right person, he put on his sales hat and asked himself: how could he close this sale?"}],"markDefs":[],"style":"normal"},{"_key":"1db009a905dc","_type":"imageBlock","visual":{"_type":"image","asset":{"_ref":"image-6ecc0554494d1be92ef01a6c93e84ad2a57910f2-1024x576-png","_type":"reference"}}},{"_key":"0f9c5c0e2267","_type":"block","children":[{"_key":"501da5f93c100","_type":"span","marks":[],"text":"Pitching a different role for PMs"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6c1fcfaf56be","_type":"block","children":[{"_key":"2a925afd3be60","_type":"span","marks":[],"text":"It was around this time George was hearing talk of this new technology called Ailo. This new system changed the property manager’s role from being an administrator and bookkeeper to a relationship manager."}],"markDefs":[],"style":"normal"},{"_key":"ba864b7ec756","_type":"block","children":[{"_key":"5f75590f6d260","_type":"span","marks":[],"text":"With Ailo, George realised he could ‘sell’ a fundamentally better and more rewarding job. “We found out about Ailo, and we changed our strategy,” he said."}],"markDefs":[],"style":"normal"},{"_key":"82aad0289914","_type":"block","children":[{"_key":"64fe6e5cbe970","_type":"span","marks":[],"text":"He took a chance and pitched this new type of property management to his star candidate, Genevieve. “We took her down to Sydney to Ailo headquarters and introduced her to the team,” he explained."}],"markDefs":[],"style":"normal"},{"_key":"431fe377c0b4","_type":"block","children":[{"_key":"89f0eea18d1c0","_type":"span","marks":[],"text":"“Genevieve came from a really traditional independent agency in town here that used one of the old cloud-based legacy systems,” he said. “The training and support just weren't there. So the combination of Ray White and Ailo was the most enticing thing for her.”"}],"markDefs":[],"style":"normal"},{"_key":"714d04db66f9","_type":"block","children":[{"_key":"d888f5640b910","_type":"span","marks":[],"text":"“Ailo was a big motivator for my decision to move,” said Genevieve. “It has been designed to take a lot of the stress and repetitive admin tasks out of a traditional property management role."}],"markDefs":[],"style":"normal"},{"_key":"756dbfd853b2","_type":"testimonial","author":"Genevieve Cunyghame","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-cb471e5955e60db690f4cf6338c7f9d8f4a43000-320x320-jpg","_type":"reference"}},"quote":[{"_key":"4b0a523301f1","_type":"block","children":[{"_key":"dd0d52bd5ac2","_type":"span","marks":["ailoRed"],"text":"Systems like this should have been brought out years ago."},{"_key":"d8299fa3fd46","_type":"span","marks":[],"text":" It would have prevented a lot of property managers in the ‘mass exit’ during COVID."}],"markDefs":[],"style":"normal"}]},{"_key":"fe47c007a984","_type":"block","children":[{"_key":"99edd402867f0","_type":"span","marks":[],"text":"“The whole property management process from start to finish with Ailo is so much more enjoyable. You can be doing it anywhere at any time. I can take my laptop and go and sit in a coffee shop. I can park on the side of the road or be at my children's school/sporting activities and still have the opportunity to chat with tenants on the app and not be playing phone tag all day. Owners and tenants are loving the ease and efficiency of communicating in real-time.”"}],"markDefs":[],"style":"normal"},{"_key":"d3efc4d18289","_type":"block","children":[{"_key":"7cc52f553647","_type":"span","marks":[],"text":"George got his new hire, Genevieve got a job she actually enjoys and local investors finally have the kind of service they’ve been missing out on. It’s a win-win-win!"}],"markDefs":[],"style":"normal"},{"_key":"852fad3bfa05","_type":"block","children":[{"_key":"c9789a3b4f960","_type":"span","marks":[],"text":"Spreading the word: why Ailo is 60% of his sales pitch"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"bd8773f13a0e","_type":"block","children":[{"_key":"62e50dd6d1340","_type":"span","marks":[],"text":"With a new confidence that he could deliver on the promise of a truly better service, George decided it was time to go out and tell the town. He built a narrative around his new approach to property management, showing investors that they don’t have to settle for less just because it’s a rural town.\n"}],"markDefs":[],"style":"normal"},{"_key":"19b5acfe8e91","_type":"block","children":[{"_key":"bec3a1e7c4820","_type":"span","marks":[],"text":"He’s got the team. He’s got the technology. And nobody else in town comes close anymore.\n"}],"markDefs":[],"style":"normal"},{"_key":"f70047542e55","_type":"block","children":[{"_key":"b98c8dae31c40","_type":"span","marks":[],"text":"“Bringing something like Ailo in is massive for our town. That's a big disruptor,” he said. “It’s probably 60% of our sales pitch to potential investors.”\n"}],"markDefs":[],"style":"normal"},{"_key":"b0b882bf3f53","_type":"block","children":[{"_key":"def79bb9ea600","_type":"span","marks":[],"text":"One of the big drawcards for investors has been transforming communication with their property manager. “Our competitors are still sending out monthly statements. That's their communication strategy with their landlord,” he said. “With Ailo, they can see what's going on with their investment in real time. [And] when we're talking about communication through chat, they actually lean forward and listen.”"}],"markDefs":[],"style":"normal"},{"_key":"61bce12571dd","_type":"block","children":[{"_key":"e164a01e18980","_type":"span","marks":[],"text":"But for George, the real differentiator is how he can better help them manage their cash flow."}],"markDefs":[],"style":"normal"},{"_key":"29bdfc0d5376","_type":"block","children":[{"_key":"f17e8674d5de0","_type":"span","marks":[],"text":"“At the moment, we've got people that are paying mortgages that are, you know, $1,000 a month greater than what they were paying this time last year.,” he said. “We're offering a service that allows landlords more flexibility to get their money quicker… it’s a no-brainer.”"}],"markDefs":[],"style":"normal"},{"_key":"ac9910ac12d0","_type":"block","children":[{"_key":"a1d21afb9a5f0","_type":"span","marks":[],"text":"First-mover advantage"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"84dc7f49e8b6","_type":"block","children":[{"_key":"bed437aec1700","_type":"span","marks":[],"text":"Since adopting a relationship mindset, hiring Genevieve, and rolling out Ailo across his business, George’s rent roll has grown by more than 55%."}],"markDefs":[],"style":"normal"},{"_key":"1afd4c50c8cf","_type":"block","children":[{"_key":"1ff4b82249d10","_type":"span","marks":[],"text":"But his primary measure of success is the number of landlords that choose to sell with him. “It’s my biggest KPI. If we don't get that sale, that's when I know we haven't succeeded as a property management business,” he said. “Our lost listings, I suppose you could call them, have been next to zero. Ailo has been a big part of that.”"}],"markDefs":[],"style":"normal"},{"_key":"d9ba771cf9a8","_type":"block","children":[{"_key":"356c102101800","_type":"span","marks":[],"text":"Today, George knows it’s only a matter of time until his competitors see what he’s up to."}],"markDefs":[],"style":"normal"},{"_key":"dc51600b4f59","_type":"block","children":[{"_key":"3eaa82b15c830","_type":"span","marks":[],"text":"“The competition will come on board at some point,” he said. “But early adopters will get the full benefit. We will already have 18 months or two years of learning… we will always be one step ahead.”\n"}],"markDefs":[],"style":"normal"},{"_key":"e502581a4dc9","_type":"block","children":[{"_key":"4cf7d89ce24d0","_type":"span","marks":[],"text":"Well said George 👏\n"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-75f764cc9b0aa9c3743f34bc54bfca8ed9f5f63c-1024x683-jpg","_type":"reference"}},"date":"2023-06-16","excerpt":"We spoke to George Southwell of Ray White Rural Canberra / Yass about his unique approach to the specific challenges faced by rural property management businesses.","name":null,"previewVisual":null,"related":{"background":{"title":"None","value":"transparent"},"relatedItems":[{"_key":"fa52becc4927","_ref":"0e8a1ca8-1c8b-46d6-92a3-40e4efc9bc23","_type":"relatedItem"},{"_key":"0b85cb895a46","_ref":"953bcd0b-44c7-4cdb-906a-e6bcc9874042","_type":"relatedItem"},{"_key":"f1a37567ae77","_ref":"37b60f7e-fa7d-4435-b94f-1e2ce3fc648d","_type":"relatedItem"}]},"slug":"blog/rethinking-rural-property-management","title":"Rethinking rural property management","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-06-21T04:22:53Z","_id":"80feeeba-5e63-40c9-8452-d027a6673448","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Juliette Hughes","picture":{"_type":"image","asset":{"_ref":"image-47b07ebbbac8e868fc7df34a3f744aea32b1f15e-512x512-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"d84b360a622a","_type":"block","children":[{"_key":"2531c85ce32d0","_type":"span","marks":[],"text":"Ailo does a lot. It handles payments and accounting, pulls together all of your communication into one place, creates simple integrated workflows and tasks lists for teams, and helps you deliver a more personalised service and innovative new offerings to clients. All in a single platform."}],"markDefs":[],"style":"normal"},{"_key":"58e7b04c036c","_type":"block","children":[{"_key":"c077e816169a0","_type":"span","marks":[],"text":"But sometimes it’s the little things that can leave lasting impressions."}],"markDefs":[],"style":"normal"},{"_key":"92ba9a22e5ed","_type":"block","children":[{"_key":"78acccb4bf350","_type":"span","marks":[],"text":"So, we asked a handful of our customers what small (but mighty!) features in Ailo have surprised and delighted them."}],"markDefs":[],"style":"normal"},{"_key":"05c823d5a850","_type":"block","children":[{"_key":"bb0b5cc1297f","_type":"span","marks":[],"text":"From side-by-side bills to creating your own template workflows, our property manager in residence Juliette Hughes goes through eight of the fan favourites."}],"markDefs":[],"style":"normal"},{"_key":"6170f7b93855","_type":"block","children":[{"_key":"49b97200140e","_type":"span","marks":[],"text":"8 small Ailo features property managers can’t stop talking about"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e6dfb526b344","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-74226edb0cad20016c2976db4d83d48a2ee47531-1879x1050-png","_type":"reference"}},"url":"https://youtu.be/1f-NyPAskHk"},{"_key":"2968bdf70452","_type":"block","children":[{"_key":"cae3ca11c9d90","_type":"span","marks":[],"text":"Watch the video for a sneak peak at how these eight features are helping property managers save time, take back control and delight their customers."}],"markDefs":[],"style":"normal"},{"_key":"85ce76d273c0","_type":"block","children":[{"_key":"bfa78eb45f45","_type":"span","marks":[],"text":"Using Ailo to secure new managements (even before going live on our platform!)"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"2183a81f9b38","_type":"block","children":[{"_key":"55797911c89f","_type":"span","marks":[],"text":"The single button to invite new renters and investors to the Ailo app"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"a44e253157a6","_type":"block","children":[{"_key":"777af969621b","_type":"span","marks":[],"text":"Tailoring the schedule for resi and commercial rent invoices"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"287789d65f9a","_type":"block","children":[{"_key":"6827680f7c4e","_type":"span","marks":[],"text":"Project templating (aka customised workflows!)"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"a809fd913a7c","_type":"block","children":[{"_key":"36f1ad8e061d","_type":"span","marks":[],"text":"Project commenting"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"93f6271caac5","_type":"block","children":[{"_key":"9d6a4d203a37","_type":"span","marks":[],"text":"Easily generate a PDF invoice for outgoings"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"0373bb9d1f2b","_type":"block","children":[{"_key":"d004e24cc856","_type":"span","marks":[],"text":"Side-by-side bill entry"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"af14f45b2d7f","_type":"block","children":[{"_key":"72d7a9071525","_type":"span","marks":[],"text":"Bulk messaging to your customers"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-34bdd6712e04f1d4d8014a076c30d48606589caf-954x537-png","_type":"reference"}},"date":"2023-05-25","excerpt":"Sometimes it’s the little things that can leave lasting impressions. Here are the small features delighting property managers.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"3cb958982f13","_ref":"0c885066-288c-467d-8379-6e027f03e880","_type":"relatedItem"},{"_key":"1c0999c7083d","_ref":"2095f1e2-0cd7-4e2f-9f84-ec198f3fbd5e","_type":"relatedItem"},{"_key":"13f6bcad15f5","_ref":"ade42534-0c4f-4498-b760-6915b66d427d","_type":"relatedItem"}]},"slug":"blog/8-small-but-mighty-features-delighting-property-managers","title":"8 small (but mighty!) features delighting property managers today","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-06-20T23:48:16Z","_id":"5fa9bdaf-b128-42e5-a286-d72e638d4e6e","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Juliette Hughes","picture":{"_type":"image","asset":{"_ref":"image-47b07ebbbac8e868fc7df34a3f744aea32b1f15e-512x512-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"42f7720c4119","_type":"block","children":[{"_key":"a85f0be087c30","_type":"span","marks":[],"text":"Would you like your rent arrears down to 1% or less, or your workflows automated so you know exactly what you're up to with any given task? Imagine putting an end to that middle-of-the-night scare again when you realise you've forgotten to do something."}],"markDefs":[],"style":"normal"},{"_key":"5326b26580eb","_type":"block","children":[{"_key":"695d3e8911ae0","_type":"span","marks":[],"text":"In this episode of "},{"_key":"d6d4cea88b8a","_type":"span","marks":["a3e91259e131"],"text":"The Property Management Podcast,"},{"_key":"45f0f14921f3","_type":"span","marks":[],"text":" host Kylie Walker shares the spotlight with our very own Juliette Hughes, Head of PM Advisory, and talks about how Ailo is changing the way property managers look and feel about their career and how they work day-to-day. "}],"markDefs":[{"_key":"a3e91259e131","_type":"linkV2","blank":true,"externalLink":"https://www.thatpropertymum.com.au/podcast/","linkType":"url"}],"style":"normal"},{"_key":"faf9223b2348","_type":"block","children":[{"_key":"79d7fcad698e0","_type":"span","marks":[],"text":"Here are some of the highlights from their conversation."}],"markDefs":[],"style":"normal"},{"_key":"416f5898cb05","_type":"block","children":[{"_key":"11ea328e55480","_type":"span","marks":[],"text":"How did you get into property management?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d8dc2450ebee","_type":"block","children":[{"_key":"b686c583e1900","_type":"span","marks":[],"text":"I have been in property management going-on 24 years. I started, like most of us, on the front desk in a little agency while I was doing my diploma in real estate – which seems like a lifetime ago."}],"markDefs":[],"style":"normal"},{"_key":"a5aa96e9d5d6","_type":"block","children":[{"_key":"b36235d8a0370","_type":"span","marks":[],"text":"Back then, we didn’t even take photos in inspections. We were cutting out the ads in the newspaper and charging each week, and you had no idea what properties rented for and there was no such thing as online databases. It was a very different time! The industry has come a long way, but not nearly far enough."}],"markDefs":[],"style":"normal"},{"_key":"32919f50678d","_type":"block","children":[{"_key":"4286c8c59acb0","_type":"span","marks":[],"text":"Throughout my career I’ve worked for small agencies, big agencies, worked for myself, and contracted for other agencies right up until I came on board with Ailo almost two years ago now."}],"markDefs":[],"style":"normal"},{"_key":"a301609da67a","_type":"block","children":[{"_key":"0a0a9f46cb890","_type":"span","marks":[],"text":"How did Ailo get started?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"86b07b9f8cd7","_type":"block","children":[{"_key":"24d13e7dc5f80","_type":"span","marks":[],"text":"Ailo was founded in 2017 by Ashley Renner and Ben White with the vision to create something better for everyone involved in the world of property management: property managers, business owners, property inventors, renters and tradespeople. "}],"markDefs":[],"style":"normal"},{"_key":"aa184510d7ff","_type":"block","children":[{"_key":"4f8c9f9263e0","_type":"span","marks":["f893807786aa"],"text":"Ashley Renner"},{"_key":"3b9f8c283d76","_type":"span","marks":[],"text":" comes from a payments background; he’s built several successful companies and launched payment solutions including iPayRent and the DEFT solution for Macquarie Bank."}],"markDefs":[{"_key":"f893807786aa","_type":"linkV2","blank":true,"linkType":"page","pageLink":{"_ref":"740d9a60-0d54-435f-9a62-4c07c55c72b3","_type":"reference"}}],"style":"normal"},{"_key":"234ed6a70fea","_type":"block","children":[{"_key":"a46575e500db0","_type":"span","marks":["ab65838dc8cd"],"text":"Ben White"},{"_key":"790f36f1240c","_type":"span","marks":[],"text":", obviously part of the Ray White family, has spent almost his entire career devoted to property management and how to help agencies grow profitable rent rolls, and help property managers grow their careers."}],"markDefs":[{"_key":"ab65838dc8cd","_type":"linkV2","blank":true,"linkType":"page","pageLink":{"_ref":"3eff2caa-b496-472a-ba4e-f5b7e101b47e","_type":"reference"}}],"style":"normal"},{"_key":"d1b605359809","_type":"block","children":[{"_key":"768db3e83bdb0","_type":"span","marks":[],"text":"One of the first products they rolled out was a survey tool called Ailo Insights. It gave businesses the ability to survey investors to understand what property managers were doing well and where they needed to improve, and it also featured a whole range of algorithms around identifying risk in a portfolio. But what we learnt was that measuring customer satisfaction wasn’t enough. Agencies needed the tools and technology to be able to influence it."}],"markDefs":[],"style":"normal"},{"_key":"47fbfdbc44e0","_type":"block","children":[{"_key":"b354364eaa500","_type":"span","marks":[],"text":"We are losing property managers in the industry daily. It’s harder and harder to get the right team together. The culture’s suffering. During covid, we lost a huge amount of talent in our industry and really they came to the conclusion that to get this right for people to have strong businesses and people to have established careers and not burn out, we needed to create something from the ground up – which they’ve done."}],"markDefs":[],"style":"normal"},{"_key":"2b46dda03a3f","_type":"block","children":[{"_key":"7173f03c78530","_type":"span","marks":[],"text":"What are some of the biggest problems you are tackling in the industry?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ee1ad040655c","_type":"block","children":[{"_key":"fad00fe1e0690","_type":"span","marks":[],"text":"Legacy platforms and other workflow tools have, up until now, been built to work around the confines of a trust account. We’ve got all these sort of workarounds to fix system problems, which doesn’t make sense."}],"markDefs":[],"style":"normal"},{"_key":"3575bb759bb5","_type":"block","children":[{"_key":"307334cea0f00","_type":"span","marks":[],"text":"And what that does is push property managers into a corner and force them to make an "},{"_key":"bc277b0beecd","_type":"span","marks":["ae7faca03ecc"],"text":"impossible compromise"},{"_key":"141126a8a438","_type":"span","marks":[],"text":": it’s your sanity and your time versus your customer service and communication."}],"markDefs":[{"_key":"ae7faca03ecc","_type":"linkV2","blank":true,"linkType":"post","postLink":{"_ref":"8b125f1f-c6ff-4a28-a036-f8a66478f8ff","_type":"reference"}}],"style":"normal"},{"_key":"57876635da59","_type":"block","children":[{"_key":"078c9d5b3dd00","_type":"span","marks":[],"text":"And when you take something like payments, and you use technology that is in every other industry, and you apply that to the way we work, you start to change the way property managers look and feel about their career and how they work day to day."}],"markDefs":[],"style":"normal"},{"_key":"3e85389c1c83","_type":"block","children":[{"_key":"4f7bcc0c483e0","_type":"span","marks":[],"text":"So a really good example of that would: As a property manager, I open my inbox as soon as I get to work. And, I’m stuck in there probably until 11:00am unless I’m really disciplined."}],"markDefs":[],"style":"normal"},{"_key":"d43a53536bb4","_type":"block","children":[{"_key":"c6250da30a670","_type":"span","marks":[],"text":"Whereas property managers in Ailo get in and they open what we call "},{"_key":"d27dc0f05a08","_type":"span","marks":["62be564b3c88"],"text":"Projects"},{"_key":"67be1dafb956","_type":"span","marks":[],"text":", which is all of their workflow with all the communication integrated into it, plus all the information about payments in real-time."}],"markDefs":[{"_key":"62be564b3c88","_type":"linkV2","blank":true,"linkType":"post","postLink":{"_ref":"7fd1e055-3280-4a7f-b1ae-3ccd4135d643","_type":"reference"}}],"style":"normal"},{"_key":"8918a90deac0","_type":"block","children":[{"_key":"e3e55a0a0d7f0","_type":"span","marks":[],"text":"So, let’s say I can see I have a tenant in arrears, so I ring up that tenant and the tenant says, ‘I paid it yesterday’. Now, for the first time ever, I can see the minute they press pay. Which means if they didn’t pay rent yesterday, I can see that. So instead, I can say, ‘Why don’t you open the app on your phone and make that payment now – I’ll wait.’"}],"markDefs":[],"style":"normal"},{"_key":"fdda05013f48","_type":"block","children":[{"_key":"0411a16033440","_type":"span","marks":[],"text":"If I think back to when I started in property management, I knew if a tenant paid rent because they came in and they literally paid it directly to me. So, it puts property managers back in that position of power and from that elevation it is like a domino effect. It changes everything we do. It’s quite phenomenal."}],"markDefs":[],"style":"normal"},{"_key":"39e8f2ddcda2","_type":"block","children":[{"_key":"4a5a487efeb20","_type":"span","marks":["1a44fbf2db9f"],"text":"Arrears for agencies on Ailo aren’t even a thing anymore"},{"_key":"eabc2fbd86f5","_type":"span","marks":[],"text":" because of that exact shift in power. So, agents that were at 17% or 18% arrears are now at less than 1%."}],"markDefs":[{"_key":"1a44fbf2db9f","_type":"linkV2","blank":true,"linkType":"post","postLink":{"_ref":"bab721b5-0cdf-4300-8757-389a98330299","_type":"reference"}}],"style":"normal"},{"_key":"92049b50f7e4","_type":"block","children":[{"_key":"fadcb088a8070","_type":"span","marks":[],"text":"Now we all know you apply the effort and the energy; you’ll get your arrears down. But these guys aren’t on the phone all day following it up. Chasing arrears just isn’t a thing anymore."}],"markDefs":[],"style":"normal"},{"_key":"784aa3ee4503","_type":"block","children":[{"_key":"f8343f5c4d860","_type":"span","marks":[],"text":"We found that if you give people transparency and you give them a choice around how they pay their rent, then they pay their rent on time. It’s that simple."}],"markDefs":[],"style":"normal"},{"_key":"fb75c08f4f32","_type":"block","children":[{"_key":"dea60ab225c30","_type":"span","marks":[],"text":"How does Ailo help BDMs?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6183d60dc788","_type":"block","children":[{"_key":"1f80ec4062e20","_type":"span","marks":[],"text":"Literally everyone in a property management business, whether they’re an end-to-end portfolio manager or BDM, has a lift in their day-to-day work life and what they can actually present client facing thanks to Ailo."}],"markDefs":[],"style":"normal"},{"_key":"1a092c17f7d5","_type":"block","children":[{"_key":"f2d0d28298620","_type":"span","marks":[],"text":"So even in leasing, paying a holding deposit or an initial payment depending on what state you’re in, the minute they pay it, you see it. There’s no delay."}],"markDefs":[],"style":"normal"},{"_key":"44276bd4ab1b","_type":"block","children":[{"_key":"f37e551d879d0","_type":"span","marks":[],"text":"BDMs are having "},{"_key":"7a2ee9c44922","_type":"span","marks":["6042a641ba5e"],"text":"unbelievable success in gaining new managements at warp speed"},{"_key":"57bca79056ac","_type":"span","marks":[],"text":". Even people who aren’t even on Ailo yet are winning new managements! "}],"markDefs":[{"_key":"6042a641ba5e","_type":"linkV2","blank":true,"linkType":"post","postLink":{"_ref":"131d09b2-44f9-4cf7-8209-bed0ee466d9f","_type":"reference"}}],"style":"normal"},{"_key":"1927968d97a9","_type":"testimonial","author":"Juliette Hughes","quote":[{"_key":"8529735bc8be","_type":"block","children":[{"_key":"d6a8fac96767","_type":"span","marks":[],"text":"I spoke to someone the other day, and they won four new managements the week before they on-boarded onto Ailo just by talking about what Ailo’s going to give their investors! "}],"markDefs":[],"style":"normal"}]},{"_key":"abdc2cb329ee","_type":"block","children":[{"_key":"a138a46d88d1","_type":"span","marks":[],"text":"They can get their rent faster, they can pay their bills however they want, they always know what’s going on thanks to their Ailo app and chat."}],"markDefs":[],"style":"normal"},{"_key":"8a69b8977340","_type":"block","children":[{"_key":"bb26061d63240","_type":"span","marks":[],"text":"Not only are agencies not getting engaged in conversations about dropping their fees, some of them are actually increasing their fees. They are saying, I’m the only one on the market that’s offering you these "},{"_key":"6e32ce5585d7","_type":"span","marks":["1df989a225da"],"text":"fundamentally new and valuable services"},{"_key":"aceb830368f4","_type":"span","marks":[],"text":" and it’s pretty valuable and that’s why our fees are higher."}],"markDefs":[{"_key":"1df989a225da","_type":"linkV2","blank":true,"linkType":"post","postLink":{"_ref":"6ee89225-3d77-4a62-b756-b58a43bccc7e","_type":"reference"}}],"style":"normal"},{"_key":"c9533962e3c3","_type":"block","children":[{"_key":"12590fcefbc20","_type":"span","marks":[],"text":"I think the key one is when you take trust accounting out of the centre of what we do as property managers and you put communication in the middle instead. Because it’s all about relationships. That’s really what we are here for. And like you said, no one enjoys making arrears calls. Traditionally, property managers are expected to be project managers, counselors, accountants, all the things that you just sort of throw yourself into to help your clients. But when you automate the money side of things, and give people more choice and transparency, and you put communication in the middle, what happens is you actually add significantly more value."}],"markDefs":[],"style":"normal"},{"_key":"1ba2dbb35b16","_type":"block","children":[{"_key":"f10b798e30470","_type":"span","marks":[],"text":"And it’s not because you didn’t want to add the value before, you just didn’t have the bandwidth. There are only so many hours in a day! So now when something does go wrong, they can jump straight into it and solve a problem."}],"markDefs":[],"style":"normal"},{"_key":"ea1c171e10e2","_type":"block","children":[{"_key":"c5b6815aee650","_type":"span","marks":[],"text":"Even tradespeople are getting a lift, because they are getting paid faster than ever. They get paid every day as the money is there, as the bill falls due, whether there is rent coming in or not. An investor can jump in and pay a bill with a credit card, debit card, direct debit. As a property manager, we want to protect our tradespeople so this is big. And great relationships with tradespeople are a selling point to investors."}],"markDefs":[],"style":"normal"},{"_key":"46299428a6f0","_type":"block","children":[{"_key":"e85128fb9f7f0","_type":"span","marks":[],"text":"Want to hear more?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"954ffdf00ea5","_type":"block","children":[{"_key":"2dfb5fd914010","_type":"span","marks":[],"text":"To listen to the full podcast, please visit "},{"_key":"5bdd986ddeb0","_type":"span","marks":["e7adc87bc30e"],"text":"thepropertymum.com.au"},{"_key":"0b7036cd0538","_type":"span","marks":[],"text":", "},{"_key":"bf3a7dd04d35","_type":"span","marks":["2b77061cad68"],"text":"Apple Podcasts"},{"_key":"f3265fa956af","_type":"span","marks":[],"text":" or "},{"_key":"7f4a36df65b7","_type":"span","marks":["21551d06eb4a"],"text":"Spotify"},{"_key":"ad5f2705f789","_type":"span","marks":[],"text":". "}],"markDefs":[{"_key":"e7adc87bc30e","_type":"linkV2","blank":true,"externalLink":"http://www.thepropertymum.com.au","linkType":"url"},{"_key":"2b77061cad68","_type":"linkV2","blank":true,"externalLink":"https://podcasts.apple.com/podcast/id1614099639?mt=2&app=podcast&ls=1","linkType":"url"},{"_key":"21551d06eb4a","_type":"linkV2","blank":true,"externalLink":"https://open.spotify.com/show/4sFKGXX2YyPuXPJNXVDGOi?si=0e74df9e2bf643a0&nd=1","linkType":"url"}],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-b671b94a7863b6bdc425e5208a6bab09e52f383f-1274x716-png","_type":"reference"}},"date":"2023-04-24","excerpt":"Our very own Juliette Hughes talks about how Ailo is changing the way property managers look and feel about their career and how they work day-to-day.  ","name":null,"previewVisual":null,"related":null,"slug":"blog/podcast-is-this-the-future-of-our-industry","title":"Podcast | Is this the future of our industry?","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-03-10T03:39:52Z","_id":"37b60f7e-fa7d-4435-b94f-1e2ce3fc648d","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"38267ac2a6aa","_type":"block","children":[{"_key":"62fb0ce9b7760","_type":"span","marks":[],"text":"Carolyn Norman hates mess."}],"markDefs":[],"style":"normal"},{"_key":"be8738e65288","_type":"block","children":[{"_key":"02f2088377340","_type":"span","marks":[],"text":"When she started working for her parents at the very first Ray White agency in New South Wales over 28 years ago, she immediately started organising things."}],"markDefs":[],"style":"normal"},{"_key":"96a46fca3b20","_type":"block","children":[{"_key":"18e8e7aec0650","_type":"span","marks":[],"text":"“I literally changed their whole filing system,” she said. 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Again."}],"markDefs":[],"style":"normal"},{"_key":"13519b7fa899","_type":"block","children":[{"_key":"962ec47a84250","_type":"span","marks":[],"text":"“While I was on reception, I took over planning routine inspections.” One thing led to another, and soon she started looking at other routines."}],"markDefs":[],"style":"normal"},{"_key":"9063fc5dad64","_type":"block","children":[{"_key":"f71fd691cd4b0","_type":"span","marks":[],"text":"As she took on more tasks, Carolyn could see the writing on the wall. The team was struggling and she knew how to get things cleaned up and organised for them. 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And we have some elderly people too.”"}],"markDefs":[],"style":"normal"},{"_key":"0ec35647f6fa","_type":"block","children":[{"_key":"a60f754c8d780","_type":"span","marks":[],"text":"So during their onboarding, Carolyn made a special point to include her team and ensure they were really confident and comfortable talking to their tenants and landlords about the benefits of Ailo. “The best thing I did was involve them in all those sessions. Really say to them ‘guys, I want you involved, let’s get excited’. And they were excited about it.”"}],"markDefs":[],"style":"normal"},{"_key":"fc2e19a146dd","_type":"block","children":[{"_key":"99da118c6bba0","_type":"span","marks":[],"text":"In the end, the results were so good it took them by surprise."}],"markDefs":[],"style":"normal"},{"_key":"349cf7270bba","_type":"testimonial","author":"Carolyn Norman, Ray White Windsor","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-96dc660a1bf01776ecb0f584d780cfa9e00a1639-290x290-png","_type":"reference"}},"quote":[{"_key":"31766db7bac1","_type":"block","children":[{"_key":"d466865b9c63","_type":"span","marks":[],"text":"“Within 48 hours we had 190-something tenants just jump in and embrace Ailo!”"}],"markDefs":[],"style":"normal"}]},{"_key":"218dc0089889","_type":"block","children":[{"_key":"5734b64e6bba0","_type":"span","marks":[],"text":"A new direction"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"8094c95dd14c","_type":"block","children":[{"_key":"b562ffcee4cc0","_type":"span","marks":[],"text":"Since cleaning up their technology into a single system, the team have been feeling the benefits."}],"markDefs":[],"style":"normal"},{"_key":"388055277bb8","_type":"block","children":[{"_key":"25d9fda016860","_type":"span","marks":[],"text":"“Getting more tenants paying by the Ailo app reduces trust accounting,” said Carolyn. “The fact that tradies are getting paid faster is good. The fact landlords know when we’ve entered an invoice and they can ring us about it if they’ve got any questions is good”."}],"markDefs":[],"style":"normal"},{"_key":"69ab9df90f82","_type":"block","children":[{"_key":"846b67ad32630","_type":"span","marks":[],"text":"However, Carolyn’s favourite benefit is nothing to do with the accounting side. “"},{"_key":"74fdb4914326","_type":"span","marks":["5351e6adcb20"],"text":"Projects"},{"_key":"b9de8e4266db","_type":"span","marks":[],"text":" were a real win for me. It means I don’t have to recreate the wheel to get checklists and procedures in one place.\""}],"markDefs":[{"_key":"5351e6adcb20","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/blog/close-those-25-tabs-projects-is-here","linkType":"url"}],"style":"normal"},{"_key":"29cb450319df","_type":"videoPlayer","background":{"title":"Charcoal","value":"#292B32"},"previewVisual":{"_type":"image","asset":{"_ref":"image-7124cd509a713b251d4284985b65778177a39474-1576x884-png","_type":"reference"}},"url":"https://www.youtube.com/watch?v=fJw7g42D13M"},{"_key":"2a84889ac556","_type":"block","children":[{"_key":"46376d50c8dc0","_type":"span","marks":[],"text":"Finally, she was comfortable that the mess wouldn’t start accumulating again. Using "},{"_key":"a0da132ea929","_type":"span","marks":["dac1e7d42bd3"],"text":"Ailo’s Projects"},{"_key":"662dcf95578e","_type":"span","marks":[],"text":" functionality meant processes could be rolled out and followed with ease."}],"markDefs":[{"_key":"dac1e7d42bd3","_type":"linkV2","blank":false,"externalLink":"https://ailo.io/blog/close-those-25-tabs-projects-is-here","linkType":"url"}],"style":"normal"},{"_key":"cb58876edf50","_type":"block","children":[{"_key":"3d0e291a86f60","_type":"span","marks":[],"text":"It also created transparency across the team that helped them support each other. “If I get hit by a bus tomorrow, someone else can sit down and see where I’m at. 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When I approached her about it she said ‘I’d love to come up and work with you’.”"}],"markDefs":[],"style":"normal"},{"_key":"e2bb22a2a8fb","_type":"testimonial","author":"Carolyn Norman, Ray White Windsor","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-96dc660a1bf01776ecb0f584d780cfa9e00a1639-290x290-png","_type":"reference"}},"quote":[{"_key":"4d948c38ba4f","_type":"block","children":[{"_key":"8a9fb97d6fd4","_type":"span","marks":[],"text":"The whole stress of everyone in the office came down once we started using Ailo"}],"markDefs":[],"style":"normal"}]},{"_key":"f6cd8e036f76","_type":"block","children":[{"_key":"bd757a8785970","_type":"span","marks":[],"text":"“The team just gelled. It was a different office. Everyone’s got the same goals: to grow the rent roll and deliver as high-quality service as possible to our clients,” said Carolyn proudly. “Everyone is very enthusiastic, and we have a laugh”."}],"markDefs":[],"style":"normal"},{"_key":"263a4d146183","_type":"block","children":[{"_key":"4f34d5efa8810","_type":"span","marks":[],"text":"By lifting the team up and creating a better work environment, Carolyn also found some unintended benefits from her work."}],"markDefs":[],"style":"normal"},{"_key":"8f5713cb0fba","_type":"block","children":[{"_key":"bae0041ebfd70","_type":"span","marks":[],"text":"“Now that I have more time since using Ailo, the sales guys refer so much to me that they weren’t previously!” she said. “I listed 6 new managements just last week”."}],"markDefs":[],"style":"normal"},{"_key":"4854b397c31e","_type":"block","children":[{"_key":"b2aced8dc0cb0","_type":"span","marks":[],"text":"A happy team delivers better service. It may sound simplistic, but the impact of your team’s engagement and happiness on your customers can be huge. “Ailo really was a big change for the better that’s seen us hit some goals a lot sooner,” said Carolyn. “The rent roll is growing much quicker than we’d anticipated.”"}],"markDefs":[],"style":"normal"},{"_key":"4ac1da0c4333","_type":"block","children":[{"_key":"b0cb45dbd3af0","_type":"span","marks":[],"text":"What’s next?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"963b1f87e59e","_type":"block","children":[{"_key":"6519d3ce6cc40","_type":"span","marks":[],"text":"Carolyn, being a perfectionist, is not stopping there. “My next thing is to start to share the new insights and data we now get with Pete [Agency Principal], so we can better understand where the income is coming from and how we can improve even more.”"}],"markDefs":[],"style":"normal"},{"_key":"d13336d57767","_type":"block","children":[{"_key":"ed5c3f318b380","_type":"span","marks":[],"text":"Onward and upwards Carolyn! "}],"markDefs":[],"style":"normal"},{"_key":"fd658ad8e5ee","_type":"block","children":[{"_key":"4f049b5b8376","_type":"span","marks":[],"text":"We’re glad to be helping you on your mission to ‘Marie Kondo’ the world of property management."}],"markDefs":[],"style":"normal"},{"_key":"55efffd04a1d","_type":"videoPlayer","previewVisual":{"_type":"image","asset":{"_ref":"image-c79d9d784d0e74cfc00ac95e186508f9b26cbf17-1057x589-png","_type":"reference"}},"url":"https://www.youtube.com/watch?v=gCBfw2JGeEo"}],"coverImage":{"_type":"image","asset":{"_ref":"image-390ebc855c92fb2a6a719695a4be12bbbe170ef6-761x577-png","_type":"reference"}},"date":"2023-03-15","excerpt":"Carolyn decided it was time for something new. 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Worked up to Property Manager” says Daniel."}],"markDefs":[],"style":"normal"},{"_key":"af54e2f22c34","_type":"block","children":[{"_key":"16d3d29709230","_type":"span","marks":[],"text":"This gives him a unique perspective as a Principal. “I’ve been on both sides of the fence. It gives me a massive advantage… A lot of business owners don’t really know their own rent-rolls. They don’t know how they run. It’s ridiculous. It’s your biggest cash-cow.”"}],"markDefs":[],"style":"normal"},{"_key":"1863d3f8a399","_type":"block","children":[{"_key":"239a3e20c9620","_type":"span","marks":[],"text":"In 2013 he acquired Ray White Dapto with a vision to transform this sales-only office into a thriving property management business. Now it’s a 260+ profitable rent-roll that he’s built organically."}],"markDefs":[],"style":"normal"},{"_key":"fccd20a41464","_type":"testimonial","author":"Daniel Norris, Ray White Dapto & Horsley Principal","background":{"title":"White","value":"#FFFFFF"},"image":{"_type":"image","asset":{"_ref":"image-55cefebba2b5e7ecc2568958f97cf7abce3593b6-905x905-jpg","_type":"reference"}},"quote":[{"_key":"14d6fb97e673","_type":"block","children":[{"_key":"0a357d5c9fa0","_type":"span","marks":[],"text":"I know the value in the rent-roll. If you do it right, there’s a lot of profit to be made"}],"markDefs":[],"style":"normal"}]},{"_key":"aebc0deaf067","_type":"block","children":[{"_key":"92bca2a8d2a50","_type":"span","marks":[],"text":"Be better, not cheaper"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"389226d289de","_type":"block","children":[{"_key":"d92104e158b90","_type":"span","marks":[],"text":"Daniel's secret is the quality of his relationship with customers. You’ve got to have what Daniel calls the ‘touch-factor’. “I don’t care what system you use, you’ve got to have good service. You’ve got to have that touch-factor.”"}],"markDefs":[],"style":"normal"},{"_key":"566f169f45e2","_type":"block","children":[{"_key":"5e61897659fc0","_type":"span","marks":[],"text":"A lot of agencies claim to give a high-level of service, but then spend all their time trying to save time and money at the expense of their customer experience."}],"markDefs":[],"style":"normal"},{"_key":"1e59ca2cdd1d","_type":"testimonial","author":"Daniel Norris, Ray White Dapto & Horsley Principal","background":{"title":"White","value":"#FFFFFF"},"markDefs":null,"quote":[{"_key":"14d6fb97e673","_type":"block","children":[{"_key":"670678928c84","_type":"span","marks":[],"text":"“All this technology you’re bringing in. Everyone hides behind technology. You’ve got to have "},{"_key":"c554a2168759","_type":"span","marks":["ailoRed"],"text":"interaction with your owners."},{"_key":"07b5aabd346b","_type":"span","marks":[],"text":" That’s the "},{"_key":"ff0e85f29749","_type":"span","marks":["ailoRed"],"text":"important"},{"_key":"4fed2cc24233","_type":"span","marks":[],"text":" thing - otherwise you won’t get referral business and they won’t come to you [to sell].”"}],"markDefs":[],"style":"normal"}]},{"_key":"4b7d4007fd68","_type":"block","children":[{"_key":"e7c11e39d73a0","_type":"span","marks":[],"text":"“There’s only 2 reasons you won’t sell a property out of your rent-roll” he said. “"},{"_key":"3307835837c9","_type":"span","marks":["strong"],"text":"A)"},{"_key":"15d5d593a503","_type":"span","marks":[],"text":" they know the other agent; they’re friends "},{"_key":"304ebb9d6629","_type":"span","marks":["strong"],"text":"B)"},{"_key":"98de17172513","_type":"span","marks":[],"text":" You’ve done a **** job. That’s the only reason you won’t get it back.”"}],"markDefs":[],"style":"normal"},{"_key":"c8f57f015f35","_type":"block","children":[{"_key":"f0097e1985360","_type":"span","marks":[],"text":"It’s not just the property owners either. Daniel applies the same approach to his tenants. “Tenants are very important” he says. “People don’t give enough respect to tenants. A lot of businesses don’t; but we’re the exact opposite. When we sign a lease, we say ‘welcome to the family’.”"}],"markDefs":[],"style":"normal"},{"_key":"f433ab916f09","_type":"block","children":[{"_key":"07c5e351a3260","_type":"span","marks":[],"text":"As a result, his tenants also drive growth. “We’ve got tenants who’ll only rent through us. We’ve got tenants when they buy investments they come back to us”."}],"markDefs":[],"style":"normal"},{"_key":"d6856c98a3e6","_type":"block","children":[{"_key":"243c5cf9ab60","_type":"span","marks":["strong"],"text":"More than just lip-service"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"29cfa93615c4","_type":"block","children":[{"_key":"1d50f261c8720","_type":"span","marks":[],"text":"Delivering on his service promise isn’t easy. “Every property is different” says Daniel “Every owner’s circumstances are different. Their financial situations are all different”."}],"markDefs":[],"style":"normal"},{"_key":"5d359abf947e","_type":"block","children":[{"_key":"be323cc234ba0","_type":"span","marks":[],"text":"“Most businesses claim to be customer centric” says Ben White, CEO of Ailo. “But if one customer asks for apples and another asks for oranges, they’ll compromise and sell bananas. A truly customer centric business would figure out how to sell both”."}],"markDefs":[],"style":"normal"},{"_key":"b54e616d0718","_type":"block","children":[{"_key":"9ce2879654050","_type":"span","marks":[],"text":"Faced with investors asking for different things, most agencies would simply pick something in the middle to make it easier to manage."}],"markDefs":[],"style":"normal"},{"_key":"5f04f8af9fc5","_type":"block","children":[{"_key":"26b18b9269d60","_type":"span","marks":[],"text":"But that’s not customer centric. That’s not Dapto & Horsley."}],"markDefs":[],"style":"normal"},{"_key":"9b6e9a9c258f","_type":"block","children":[{"_key":"e12553f83583","_type":"span","marks":["strong"],"text":"The impossible trade-off"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"fdfa49d52402","_type":"block","children":[{"_key":"fb261f149b830","_type":"span","marks":[],"text":"In 2022 he rolled out Ailo across his business to replace an old trust accounting system and a variety of other apps and services."}],"markDefs":[],"style":"normal"},{"_key":"62abd20bbf6a","_type":"block","children":[{"_key":"5871ea66517b0","_type":"span","marks":[],"text":"This gave his investors direct access to their property finances, which helped him tackle the impossible trade-off between efficiency and service-level:"}],"markDefs":[],"style":"normal"},{"_key":"bac9646105f9","_type":"block","children":[{"_key":"e27af2e2d8f80","_type":"span","marks":[],"text":"Landlords get a personalised, on-demand service that they can tailor to their situation."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"720a09c4e21b","_type":"block","children":[{"_key":"36af536e24100","_type":"span","marks":[],"text":"His team can now spend much more time interacting with customers because they aren’t busy receipting and disbursing rent."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"200c3c403bea","_type":"block","children":[{"_key":"16dc6d8bc5ac0","_type":"span","marks":[],"text":"“The financial part is massive. You don’t receipt rents. You’re not doing your bank recs everyday. That’s a massive change for the business.”"}],"markDefs":[],"style":"normal"},{"_key":"86bb5f926dbf","_type":"block","children":[{"_key":"9e22bcaaf6330","_type":"span","marks":[],"text":"“Owners can transfer money whenever they want… I used to have owners calling me every week saying ‘is there money there?’. Now I don’t have to worry, they just go and pay themselves”."}],"markDefs":[],"style":"normal"},{"_key":"da3d7cb62b03","_type":"block","children":[{"_key":"b7520cd98def","_type":"span","marks":["strong"],"text":"Growth follows service"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"30fcb52ac584","_type":"block","children":[{"_key":"9bf533882ae90","_type":"span","marks":[],"text":"With Daniels approach, everyone is a winner. This creates a magnet for new business. “People call us up - they’ve heard our reputation.” says Daniel."}],"markDefs":[],"style":"normal"},{"_key":"b95a7f9ba224","_type":"block","children":[{"_key":"6fbca348846e0","_type":"span","marks":[],"text":"Landlords also bring additional properties over once they’ve experience the Dapto & Horsely way.  “They’ve had it with another agency, they’ve tried both businesses. They say ‘we like your attention to detail’.”"}],"markDefs":[],"style":"normal"},{"_key":"a53cfb39152d","_type":"block","children":[{"_key":"603bb8dfee380","_type":"span","marks":[],"text":"“Now we’re really getting a roll on, we’re up to 265… We’ve picked up 40 just in the last 6 months.”"}],"markDefs":[],"style":"normal"},{"_key":"c9f263addb47","_type":"block","children":[{"_key":"36559bcddec3","_type":"span","marks":["strong"],"text":"How would you describe Ailo to another agency?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"c98530825f12","_type":"block","children":[{"_key":"400cf37bda8c0","_type":"span","marks":[],"text":"“One-stop shop. Everything is in one section. You don’t have to open this program, this program, this program. Everything is there for your day-to-day… It’s hands-on, interactive, easy to use. It’s a good program, very good.”"}],"markDefs":[],"style":"normal"},{"_key":"9e4f8e512350","_type":"block","children":[{"_key":"6e5c933dd2050","_type":"span","marks":[],"text":"“The improvements that I’m seeing are fantastic. One thing I love is that you come to us. We’re on the ground so we’ve got the practical mind with real estate. You’re working with us hand-in-hand”"}],"markDefs":[],"style":"normal"},{"_key":"b730c2a957b3","_type":"block","children":[{"_key":"1d2c3dce189e0","_type":"span","marks":[],"text":"“We'd never go back to the old way of running our agency. We think Ailo is the direction the industry is going in and we're in at the ground floor.\""}],"markDefs":[],"style":"normal"},{"_key":"1b7a462a6270","_type":"block","children":[{"_key":"0c04514d977a0","_type":"span","marks":[],"text":"Well, aren’t we blushing. ☺️ "}],"markDefs":[],"style":"normal"},{"_key":"8b4d8ded2546","_type":"block","children":[{"_key":"ce8805cbd6e90","_type":"span","marks":[],"text":"Thanks Daniel!"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-a510abe45f1135ccf2309cbbe49646d192a42e09-1405x936-jpg","_type":"reference"}},"date":"2023-02-17","excerpt":"A lot of agencies claim to give a high-level of service, but then spend all their time trying to save time and money at the expense of their customer experience.","name":null,"previewVisual":null,"related":{"background":{"title":"None","value":"transparent"},"relatedItems":[{"_key":"055a2bf2c8f4","_ref":"131d09b2-44f9-4cf7-8209-bed0ee466d9f","_type":"relatedItem"},{"_key":"8c99a87a5b16","_ref":"2cba6c7d-c175-4879-b826-3afe1320d773","_type":"relatedItem"},{"_key":"9080f5c91d9f","_ref":"8296aee0-8eef-47d6-a110-8e0d8326e5b7","_type":"relatedItem"}]},"slug":"blog/the-customer-touchfactor-that-grew-ray-white-dapto","title":"The customer ‘touch-factor’ that grew Ray White Dapto & Horsley","videoUrl":null,"visualType":"image"},{"_createdAt":"2023-02-03T01:00:50Z","_id":"8b125f1f-c6ff-4a28-a036-f8a66478f8ff","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"45511b8e3410","_type":"block","children":[{"_key":"13acf1f40788","_type":"span","marks":[],"text":"Being a property manager can be tough."}],"markDefs":[],"style":"normal"},{"_key":"8654f5d54d23","_type":"block","children":[{"_key":"8686d0a3dc730","_type":"span","marks":[],"text":"You’re managing hundreds of rentals at a time, and each one has its own… quirks."}],"markDefs":[],"style":"normal"},{"_key":"b98600cdc780","_type":"block","children":[{"_key":"a44051bbf37b0","_type":"span","marks":[],"text":"Working with landlords and tenants is complicated, and keeping everyone in the loop, and on track, isn’t always easy. 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And a few years later, we launched a groundbreaking business operating system called Ailo to help businesses influence it."}],"markDefs":[],"style":"normal"},{"_key":"0c3bb43a95bb","_type":"block","children":[{"_key":"aeb3a5e6ae280","_type":"span","marks":[],"text":"It has always been our vision to combine these two systems when the time was right into a single, powerful platform. A platform that helps businesses drive growth through a focus on customer intimacy and innovation. With thousands of users now using our flagship Ailo platform everyday, that time has come."}],"markDefs":[],"style":"normal"},{"_key":"713a80eb4fa2","_type":"block","children":[{"_key":"8a768a881c4a","_type":"span","marks":[],"text":"Why we’re retiring Insights — and what’s coming next"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9fa90509cf57","_type":"block","children":[{"_key":"f8a5f8813e1a0","_type":"span","marks":[],"text":"For this reason, we are sunsetting our Ailo Insights product on 31 March 2023 and discontinuing our standalone Insights app."}],"markDefs":[],"style":"normal"},{"_key":"f7c0cd639a00","_type":"block","children":[{"_key":"a269827f11ab0","_type":"span","marks":[],"text":"Our decision to retire Insights is enabling us to build out an integrated customer intimacy solution into our flagship Ailo platform much faster."}],"markDefs":[],"style":"normal"},{"_key":"63433cb14d85","_type":"block","children":[{"_key":"e9a52990e0490","_type":"span","marks":[],"text":"While this has been a tough decision, we’re excited to be re-focusing and fully committing to our vision to deliver one cohesive system that handles payments, solves communication, helps coordinate work, and provides a better experience for everyone."}],"markDefs":[],"style":"normal"},{"_key":"a4c8f37740a4","_type":"block","children":[{"_key":"423203b9d1160","_type":"span","marks":[],"text":"Thank you to everyone who has been on this journey with us. 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","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"c36e4346653d","_ref":"2f151e7b-3c92-4899-a777-0e5f01f9766f","_type":"relatedItem"},{"_key":"46f9f9658792","_ref":"f9393aa9-1b08-4a6a-a483-f968fa72fae9","_type":"relatedItem"},{"_key":"63b6c486d783","_ref":"9e069554-dc40-4b22-bb83-6b9fcb7401c7","_type":"relatedItem"}]},"slug":"blog/ailo-insights-retirement","title":"We're retiring Ailo Insights, and building real-time customer feedback into Ailo","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-12-19T04:05:26Z","_id":"ff1b2d4d-dc7a-49fb-a090-d2ef131d4743","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"a98914709160","_type":"block","children":[{"_key":"32d53f8d0ad10","_type":"span","marks":[],"text":"Colin Walsh is onto a winner."}],"markDefs":[],"style":"normal"},{"_key":"17f069038bf4","_type":"block","children":[{"_key":"75b6d30061e50","_type":"span","marks":[],"text":"While the Principal of Ray White Inner Brisbane Apartments is busy smashing sales targets, Colin’s also got his finger firmly on the pulse of his property management business."}],"markDefs":[],"style":"normal"},{"_key":"1f9a11412690","_type":"block","children":[{"_key":"13beba04eaf40","_type":"span","marks":[],"text":"“What’s better than earning a sales commission? 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Our jobs are complex, there’s an ever shrinking pool of talent, and legislative changes are making things even harder.”"}],"markDefs":[],"style":"normal"},{"_key":"a22b05329be1","_type":"block","children":[{"_key":"5b9e7d1475ff0","_type":"span","marks":[],"text":"A few months back Colin and Maryanne were struggling to find a good candidate, so when they finally met their latest recruit Amanda, they knew they needed to impress her."}],"markDefs":[],"style":"normal"},{"_key":"f98e1ef03081","_type":"block","children":[{"_key":"44474803718f0","_type":"span","marks":[],"text":"“When we spoke to her about Ailo and how it will make her job as a property manager easier, we did a deal right there in the interview,” said Maryann."}],"markDefs":[],"style":"normal"},{"_key":"27a6f848729b","_type":"block","children":[{"_key":"8fb50071d4930","_type":"span","marks":[],"text":"Amanda Correa, Property Manager, agreed, “On the day I met Colin and the team, I received four job offers! One of the things that made Ray White Inner Brisbane stand out from the rest was Ailo…it proved that Colin was progressive and committed to finding ways that will improve the experiences of his staff.”"}],"markDefs":[],"style":"normal"},{"_key":"d1523bf1f70c","_type":"block","children":[{"_key":"587c5a0f093d0","_type":"span","marks":["strong"],"text":"It’s like smooth sailing"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"ea055e8abfc2","_type":"block","children":[{"_key":"13dd5367c8240","_type":"span","marks":[],"text":"“In my 10 years of experience, I never imagined a program like this would exist."}],"markDefs":[],"style":"normal"},{"_key":"a7729f5033db","_type":"block","children":[{"_key":"37ed7a6e4e1d0","_type":"span","marks":[],"text":"Not only are tasks completed faster but the things that I used to dread, like bond refunds and chasing arrears, are automated. I open the app and say ‘oh that’s done’…. It’s like smooth sailing,” said Amanda."}],"markDefs":[],"style":"normal"},{"_key":"3d1d4607ce8d","_type":"block","children":[{"_key":"2efa5cc8a3620","_type":"span","marks":["strong"],"text":"Transparency, Transparency, Transparency"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"8d9e8623ee4e","_type":"block","children":[{"_key":"cd47ff99647c0","_type":"span","marks":[],"text":"Colin is a huge fan of the Dashboards in Ailo."}],"markDefs":[],"style":"normal"},{"_key":"2b64a7b2b657","_type":"block","children":[{"_key":"87878b75ad720","_type":"span","marks":[],"text":"“Never before in my career have I been able to proactively check the status of arrears, overdue bills, vacant properties or new business.\""}],"markDefs":[],"style":"normal"},{"_key":"bde9b8000f4e","_type":"testimonial","author":"Colin Walsh","image":{"_type":"image","asset":{"_ref":"image-b39e8d800151677b312420a844a71d7a3a54cec5-1000x666-jpg","_type":"reference"}},"quote":[{"_key":"009fbae46231","_type":"block","children":[{"_key":"30416f3fdedc","_type":"span","marks":[],"text":"“I used to have a whiteboard that never got updated, but with Ailo all of that valuable information to conduct a health check is accessible with a click of a button. Now I skip that initial conversation and go straight into problem solving mode with the team,”"}],"markDefs":[],"style":"normal"}]},{"_key":"9845cd6e91c2","_type":"block","children":[{"_key":"37a835c3c1310","_type":"span","marks":[],"text":"Speaking of arrears - they’re the lowest they’ve ever been in Colin’s career!"}],"markDefs":[],"style":"normal"},{"_key":"3b49b9c0dd52","_type":"block","children":[{"_key":"dd6dafad0b080","_type":"span","marks":[],"text":"“Out of my 550 PUM, I only have 1 property in arrears. Now that you can see payments live in Ailo, the game has changed. There’s nowhere to hide”."}],"markDefs":[],"style":"normal"},{"_key":"1b999b3185d9","_type":"block","children":[{"_key":"5747765482b60","_type":"span","marks":["strong"],"text":"Colin saves $20K a year"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"59cf7b04842f","_type":"block","children":[{"_key":"66ff8276b26f0","_type":"span","marks":[],"text":"The financial gains Ailo has given Ray White Inner Brisbane Apartments took Colin by surprise."}],"markDefs":[],"style":"normal"},{"_key":"22d14b5e6e60","_type":"block","children":[{"_key":"24e5be7a35320","_type":"span","marks":[],"text":"“On bank fees alone, I’m saving close to $20,000, and we barely use our trust account anymore.” "}],"markDefs":[],"style":"normal"},{"_key":"34e319efbe5a","_type":"block","children":[{"_key":"2e18e19384740","_type":"span","marks":[],"text":"“Our arrears are down, and because Ailo’s dashboards make it really easy to see when leases are due for renewal I’m able to keep my income consistent,” said Colin."}],"markDefs":[],"style":"normal"},{"_key":"0c6c380783d7","_type":"block","children":[{"_key":"537b5c1d7b850","_type":"span","marks":[],"text":"Colin and Maryann have also been able to redeploy their team member who used to handle the Trust Account back to client facing activities - adding valuable resource and capacity back into the team."}],"markDefs":[],"style":"normal"},{"_key":"7febf961f3fb","_type":"block","children":[{"_key":"264b5ba20e110","_type":"span","marks":[],"text":"“Ailo has come in and completely changed my business for the better. We’re providing a better service to our customers, saving money and happier overall as a team."}],"markDefs":[],"style":"normal"},{"_key":"f1657ad3796b","_type":"block","children":[{"_key":"cc596aa892700","_type":"span","marks":["strong"],"text":"Meanwhile, Colin’s competitors are still discounting…"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"f637d63dc63d","_type":"block","children":[{"_key":"f9ea2123d2fd0","_type":"span","marks":[],"text":"“I was one of the first agencies in Brisbane to invest in, and it’s my biggest point of difference.”"}],"markDefs":[],"style":"normal"},{"_key":"5358f0b71a84","_type":"block","children":[{"_key":"7726044802fa0","_type":"span","marks":[],"text":"“Both renters and investors expect a high service and most customers are happy to pay for it. But you need to be able to provide it and prove it. With Ailo, I can do just that… while my competitors are still discounting.” said Colin"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-ba9f1a14e1e0b7dbf13612136cf8d09436294b9d-756x756-png","_type":"reference"}},"date":"2022-12-20","excerpt":"The financial gains Ray White Inner Brisbane Apartments got from Ailo took Colin Walsh by surprise.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"c4f4ddbb02b5","_ref":"7ef67ce6-4e3d-4b01-8a1d-ca5deb1be416","_type":"relatedItem"},{"_key":"dd4a95056c87","_ref":"ef39b36e-5ab5-482a-9359-caaa6c2d09aa","_type":"relatedItem"},{"_key":"9cd8f7d688d8","_ref":"7b20eef9-faee-41b6-895f-e30694a149f9","_type":"relatedItem"}]},"slug":"blog/ray-white-inner-brisbane-apartments-case-study","title":"How one Brisbane agency saved $20K on bank fees with Ailo ","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-12-14T22:24:52Z","_id":"2ae71f28-d605-4c3c-83b3-51c09cc7360c","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Adam Hooley","picture":{"_type":"image","asset":{"_ref":"image-b674c99d78109d4f728a423e33e8500b3267079f-512x512-png","_type":"reference"}}},"background":null,"content":[{"_key":"87035a6933a2","_type":"block","children":[{"_key":"4972fa7ff2c20","_type":"span","marks":[],"text":"There is a great deal of contention in the industry around whether it’s better to allow initial leases to run into periodic or lock tenants into a fixed-term.\n"}],"markDefs":[],"style":"normal"},{"_key":"964bc29f3a33","_type":"block","children":[{"_key":"0ec2728498330","_type":"span","marks":[],"text":"In many cases, the final decision is based on what fits in with the property manager's existing workflows – and not so much on, what I would argue, is the enormous value a fixed-term lease offers to property investors.\n"}],"markDefs":[],"style":"normal"},{"_key":"3b9d3da32f3b","_type":"block","children":[{"_key":"d41e878177270","_type":"span","marks":[],"text":"Here is why it’s critical to be proactive locking in fixed-term leases, and how to articulate their value to clients:\n"}],"markDefs":[],"style":"normal"},{"_key":"c2155de60cb6","_type":"block","children":[{"_key":"6febf8d172c20","_type":"span","marks":["strong"],"text":"Income security"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f3b4ef1e37b4","_type":"block","children":[{"_key":"995e2be6963c0","_type":"span","marks":[],"text":"The majority of property investors have their properties leveraged, which means they rely on the rent to cover their mortgage repayments.\n"}],"markDefs":[],"style":"normal"},{"_key":"86f93019eb99","_type":"block","children":[{"_key":"1607f640e7e30","_type":"span","marks":[],"text":"Vacancy days are a high friction point for these investors, particularly if they are caught off guard by a renter vacating at short notice. In addition to loss of rental income for a period, they will need to manage their cash flow to cover advertising fees and letting fees. Tenant turnovers are expensive. And for most people, this means dipping into their holiday fund or personal savings to ensure the mortgage repayment can be made.\n"}],"markDefs":[],"style":"normal"},{"_key":"1e1106d233e4","_type":"block","children":[{"_key":"470b155c4e9e0","_type":"span","marks":[],"text":"Locking the renter into a fixed-term lease allows the property manager to better manage the risk of a renter vacating unexpectedly, and minimising potential vacancy days. In most states, the notice required by a renter to vacate the property is relatively short if approaching the end of a fixed-term lease or a periodic one. By proactively locking the renters into a new lease well before the current lease expiry, we can minimise vacancy risk. Should the renter wish to vacate, the property can be advertised well in advance to ensure a new renter can take over the property immediately, reducing any vacancy days for the investor.\n"}],"markDefs":[],"style":"normal"},{"_key":"0548f3ddb9ee","_type":"block","children":[{"_key":"e630585b03600","_type":"span","marks":["strong"],"text":"Maximise insurance claims"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"07e9a910071c","_type":"block","children":[{"_key":"68988e4f55ac0","_type":"span","marks":[],"text":"Many insurance companies have a limitation on the amount of rent an investor can claim if the renter defaults while on a periodic lease. In most of these cases, it is capped at the notice period that a renter would have had to give if they vacated the property. For example, if the renter was on a periodic lease and was only required to give two weeks notice to vacate, the capped amount claimable for loss of rent would be two weeks. With the rent arrears process blowing out because of local tribunal wait times, I have seen rent default claims as high as six to eight weeks – which is unclaimable by the landlord should a claim be required."}],"markDefs":[],"style":"normal"},{"_key":"d97038513bcc","_type":"block","children":[{"_key":"8297a7993d880","_type":"span","marks":[],"text":"Locking renters into fixed-term leases ensures proper insurance cover is maintained by the investor in the event a renter should default."}],"markDefs":[],"style":"normal"},{"_key":"175821502568","_type":"block","children":[{"_key":"21cf41c9c0990","_type":"span","marks":["strong"],"text":"The trick to staying on top of fixed-term leases? Ailo"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"016b3eb5650f","_type":"block","children":[{"_key":"b2a614b79eb90","_type":"span","marks":[],"text":"Property managers typically contact tenants about renewing a lease 60-90 days before the lease is set to expire. But in the old way of keeping track of a never-ending to-do list (think post-it notes, calendar reminders, multiple trello boards, email inbox…), it’s hard to stay ahead of upcoming renewals."}],"markDefs":[],"style":"normal"},{"_key":"0ef8935f3d79","_type":"block","children":[{"_key":"56bac1c3115a0","_type":"span","marks":[],"text":"That’s why we built a workflow feature in Ailo called Projects – to help make regular tasks, like lease renewals, easier to manage, delegate and keep track of.\n"}],"markDefs":[],"style":"normal"},{"_key":"4ea30ea5a152","_type":"block","children":[{"_key":"b8fb7cedfe840","_type":"span","marks":[],"text":"Maryann Buston is the head Head of Operations at Ray White Inner Brisbane Apartments and she loves using Ailo to track and manage lease renewals.\n"}],"markDefs":[],"style":"normal"},{"_key":"a63d312dbdeb","_type":"block","children":[{"_key":"197458144e710","_type":"span","marks":[],"text":"“Ailo’s Project feature is fantastic, especially for lease renewals as the whole process is simply laid out and links with Docusign and RealWorks,” she said. “There are a lot of moving parts to renewals, and everyone in the team had their one way of managing them.\"\n"}],"markDefs":[],"style":"normal"},{"_key":"4c210b2ad387","_type":"block","children":[{"_key":"cae6048285460","_type":"span","marks":[],"text":"Her team used to come to meetings with handwritten notes on where they were up to. Now the process is streamlined with a central checklist of tasks – including a report on upcoming lease renewals and rent reviews – that she can easily check to see where things are up to, what’s stalled and who needs a helping hand.\n"}],"markDefs":[],"style":"normal"},{"_key":"2dc5fcc0e7e7","_type":"block","children":[{"_key":"6dd53b20a7f50","_type":"span","marks":[],"text":"Read more: "},{"_key":"6dd53b20a7f51","_type":"span","marks":["cd61970650ff"],"text":"Close those 25 tabs! Projects is here"}],"markDefs":[{"_key":"cd61970650ff","_type":"linkV2","blank":false,"linkType":"post","postLink":{"_ref":"7fd1e055-3280-4a7f-b1ae-3ccd4135d643","_type":"reference"}}],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-b58fd4860da6993d93d38122b2831cb97c05e310-840x560-png","_type":"reference"}},"date":"2022-12-15","excerpt":"There is a great deal of contention in the industry around whether it’s better to allow initial leases to run into periodic or lock tenants into a fixed-term. ","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"803d6fc27a24","_ref":"2cba6c7d-c175-4879-b826-3afe1320d773","_type":"relatedItem"},{"_key":"a51e9dd39545","_ref":"7022b0f4-9b1f-4d1f-bf57-a4e24b253eef","_type":"relatedItem"},{"_key":"36a700776e02","_ref":"941812e1-7ea8-4b3d-b49f-94cc1c78b883","_type":"relatedItem"}]},"slug":"blog/the-great-debate-fixedterm-versus-periodic-leases","title":"The great debate: fixed-term versus periodic leases","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-11-18T00:57:59Z","_id":"743af709-ef38-4bc8-92c4-9e42afc62f65","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"bfc84eec3561","_type":"block","children":[{"_key":"7c03424c43260","_type":"span","marks":[],"text":"“I love using multiple programs to do my job. Jumping between tabs and digging through emails is the highlight of my day,” - said no property manager ever."}],"markDefs":[],"style":"normal"},{"_key":"86612b55b18d","_type":"block","children":[{"_key":"2ab640e97d9a0","_type":"span","marks":[],"text":"Do you want the good news, or the good news? With Ailo, you can conduct all of your inspections and repairs work in one place."}],"markDefs":[],"style":"normal"},{"_key":"223125aa4bb5","_type":"block","children":[{"_key":"4a0d860aabe60","_type":"span","marks":[],"text":"Read on for a run down…"}],"markDefs":[],"style":"normal"},{"_key":"cd6518f90ea2","_type":"block","children":[{"_key":"bda0a7afd64c0","_type":"span","marks":["strong"],"text":"Ailo Inspect"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"872e53372bae","_type":"block","children":[{"_key":"d987b96c8a8a0","_type":"span","marks":[],"text":"Schedule, conduct and deliver consistent and high quality inspection reports with the Ailo Inspect mobile app."}],"markDefs":[],"style":"normal"},{"_key":"5d3bdcc13572","_type":"block","children":[{"_key":"4210e319b0400","_type":"span","marks":[],"text":"Syncing seamlessly with your Ailo desktop app, you can:"}],"markDefs":[],"style":"normal"},{"_key":"f3bfc52e7237","_type":"block","children":[{"_key":"5339c045c881","_type":"span","marks":["strong"],"text":"Schedule your day\n"},{"_key":"25cd459624170","_type":"span","marks":[],"text":"With just a few clicks, you can schedule inspections from the Projects page and use pre-filled message templates via Gmail or Ailo Chat for easy communication!\n"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"14d0deb3a629","_type":"block","children":[{"_key":"40e57ff0ef78","_type":"span","marks":["strong"],"text":"Complete Inspections faster\n"},{"_key":"f1f85e610efc0","_type":"span","marks":[],"text":"Easy-to-follow room templates and condition ratings. Upload photos from your mobile and record notes using dictation or your keyboard. Notes from past inspections logged in Ailo are also carried over!"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"0c426caf1dd1","_type":"block","children":[{"_key":"dd7003c47ba00","_type":"span","marks":["strong"],"text":"Communicate on-the-go\n"},{"_key":"60909e15bce10","_type":"span","marks":[],"text":"There are quick links to call, text or email your renters and investors from the mobile app."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"ee2e90f3e9b4","_type":"block","children":[{"_key":"81a1a31b93b20","_type":"span","marks":["strong"],"text":"Keep track of keys\n"},{"_key":"00470245db300","_type":"span","marks":[],"text":"Store and manage property key details."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"21a48c7ddfc0","_type":"block","children":[{"_key":"54b732f90f270","_type":"span","marks":["strong"],"text":"Work offline\n"},{"_key":"a31de1d96b990","_type":"span","marks":[],"text":"Complete reports in the mobile app without an internet connection. They’ll sync with your desktop app when you’re back online!"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"75fce8d7306e","_type":"block","children":[{"_key":"7bcc04ace536","_type":"span","marks":["strong"],"text":"Repairs and Maintenance"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"bcadecacbfc3","_type":"block","children":[{"_key":"17c54cdb383a0","_type":"span","marks":[],"text":"A Projects workflow for repairs and maintenance makes it easier to gather quotes, send work orders and keep track of progress - all from Ailo"}],"markDefs":[],"style":"normal"},{"_key":"6fd7d2da6e2c","_type":"block","children":[{"_key":"737dfec95bbf","_type":"span","marks":["strong"],"text":"Easy to follow workflows\n"},{"_key":"86622e1369320","_type":"span","marks":[],"text":"Everything you need to do to complete a repair is listed in the Project. Tick tasks off when you’re done to keep track of your progress"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"b0ead6a6467f","_type":"block","children":[{"_key":"000e6afad8d7","_type":"span","marks":["strong"],"text":"Time-saving communication\n"},{"_key":"364fb957b4950","_type":"span","marks":[],"text":"Send editable message templates to renters, investors and suppliers from Ailo Chat or your Gmail. The messages you send save to the project for quick reference too!"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"97eeaf79d555","_type":"block","children":[{"_key":"b319eab6feee","_type":"span","marks":["strong"],"text":"Farewell tab jumping\n"},{"_key":"82f1faee3f310","_type":"span","marks":[],"text":"Everything you need to conduct a repair now lives in Ailo."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-0cbaa0560288a90c0f3289faf38e96c8f858f2bf-4725x2519-png","_type":"reference"}},"date":"2022-11-18","excerpt":"Do you want the good news, or the good news? With Ailo, you can conduct all of your inspections and repairs work in one place.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"1a77060472f1","_ref":"7fd1e055-3280-4a7f-b1ae-3ccd4135d643","_type":"relatedItem"},{"_key":"c12ffa37c386","_ref":"673d12ee-54a9-4aac-bb9d-848070f7800b","_type":"relatedItem"},{"_key":"69527812ef93","_ref":"d3e86be7-3b95-47df-a6a7-51312d8cbc4f","_type":"relatedItem"}]},"slug":"blog/inspections-and-repairs-made-easier-with-ailo","title":" Inspections and repairs made easier! ","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-06-24T04:30:57Z","_id":"2cba6c7d-c175-4879-b826-3afe1320d773","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"2e516a63544f","_type":"block","children":[{"_key":"8cda93cbfea20","_type":"span","marks":[],"text":"They care for the property, stay on good terms with the neighbours, and never slip into arrears…great tenants are worth their weight in gold!"}],"markDefs":[],"style":"normal"},{"_key":"66e88dc103e7","_type":"block","children":[{"_key":"f1b0215ae1030","_type":"span","marks":[],"text":"As a property manager, you know that securing wonderful tenants makes life easier for everyone. Often, they are easier to deal with, the property is well cared for, and your investors’ have peace of mind with a reliable income stream."}],"markDefs":[],"style":"normal"},{"_key":"9724332f0dcd","_type":"block","children":[{"_key":"50d66dfc2d770","_type":"span","marks":[],"text":"Holding onto tenants like this isn’t only about convenience though. The costs associated with vacating tenancies for investors can be high, when you take into account advertising, vacancy days, and fees associated with securing new tenants."}],"markDefs":[],"style":"normal"},{"_key":"12a2d1ba7890","_type":"block","children":[{"_key":"94281539b4de0","_type":"span","marks":[],"text":"So how do you make sure you attract and hold onto those fantastic tenants?"}],"markDefs":[],"style":"normal"},{"_key":"f9911da0aeb4","_type":"block","children":[{"_key":"a3529151acb10","_type":"span","marks":[],"text":"We asked Adam Hooley and Juliette Hughes, from our team of "},{"_key":"a3529151acb11","_type":"span","marks":["f05339779bba"],"text":"Ailo experts"},{"_key":"a3529151acb12","_type":"span","marks":[],"text":", for their top tips:"}],"markDefs":[{"_key":"f05339779bba","_type":"link","href":"https://ailo.io/blog/weve-got-the-property-management-dream-team","reference":{"_ref":"be9b8bf5-b304-4e5a-b775-57512372e2a9","_type":"reference"}}],"style":"normal"},{"_key":"986d7d38ac86","_type":"imageBlock","background":{"title":"Lavender","value":"#EAF1FB"},"visual":{"_type":"image","asset":{"_ref":"image-2afbace74183674a3dfb2e1c354b66362da44249-401x401-jpg","_type":"reference"}}},{"_key":"260ad6afa8d2","_type":"block","children":[{"_key":"b46eaa5551b70","_type":"span","marks":["strong"],"text":"A clean and tidy open home"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9fb4f98bf4ee","_type":"block","children":[{"_key":"7468d2c4a62c0","_type":"span","marks":[],"text":"Juliette: Well-maintained and well-presented properties attract good renters! If there’s repairs needed before you can secure tenants, connect with the investor first to get the property in great shape."}],"markDefs":[],"style":"normal"},{"_key":"03224ab65831","_type":"testimonial","author":"Juliette Hughes, currently an agency licensee, 20 + years’ experience","image":{"_type":"image","asset":{"_ref":"image-bc83bae0c2ee854f2ebf4b53e120e8a95d3ac44c-885x885-png","_type":"reference"}},"quote":[{"_key":"0705936e1c62","_type":"block","children":[{"_key":"3df4401c8dff0","_type":"span","marks":[],"text":"Well-maintained and well-presented properties attract good renters!"}],"markDefs":[],"style":"normal"}]},{"_key":"ab782373e9a7","_type":"block","children":[{"_key":"642c1fe20dde0","_type":"span","marks":["strong"],"text":"Be diligent"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"0422dff9addd","_type":"block","children":[{"_key":"627ec2eec3030","_type":"span","marks":[],"text":"Adam: It can take some time, but conduct thorough reference checks, even if there are quite a few applications. Read ledgers and check for payments in full and on time. If the tenant owns an investment property, talk to their managing agent about their experiences working with them."}],"markDefs":[],"style":"normal"},{"_key":"2bf15ce2f716","_type":"testimonial","author":"Adam Hooley, former Ray White general manager, 20 + years’ experience","image":{"_type":"image","asset":{"_ref":"image-66f058a2b099fe609bf7ac39370e45d8f832db2b-300x300-jpg","_type":"reference"}},"quote":[{"_key":"f63060437604","_type":"block","children":[{"_key":"c9857b11dece0","_type":"span","marks":[],"text":"It can take some time, but conduct thorough reference checks, even if there are quite a few applications."}],"markDefs":[],"style":"normal"}]},{"_key":"607ad2375f13","_type":"block","children":[{"_key":"4e833ccccdad0","_type":"span","marks":["strong"],"text":"Make sure that rent will be consistent"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ba91930d8586","_type":"block","children":[{"_key":"b11ee55f2f720","_type":"span","marks":[],"text":"Juliette: Conduct an affordability test - if rent is more than 25-30% of the tenant’s income, they may struggle to make payments and rental income may become unreliable."}],"markDefs":[],"style":"normal"},{"_key":"7f64c768f04a","_type":"block","children":[{"_key":"540e8176d5480","_type":"span","marks":[],"text":"Has a tenant offered "},{"_key":"540e8176d5481","_type":"span","marks":["em"],"text":"over"},{"_key":"540e8176d5482","_type":"span","marks":[],"text":" the asking price? Be mindful to thoroughly assess their applications; see if they have a pet listed and if they have references. It's important to read between the lines, it's not always about what is listed on an application – it's important to review what is "},{"_key":"540e8176d5483","_type":"span","marks":["em"],"text":"not "},{"_key":"540e8176d5484","_type":"span","marks":[],"text":"on an application. For example, do they have long breaks between properties? Take the time to review and ask more questions."}],"markDefs":[],"style":"normal"},{"_key":"ebbe2cf4ce1f","_type":"block","children":[{"_key":"f3cab9f6c4e2","_type":"span","marks":[],"text":"Keeping great tenants "}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"14ad08aa8001","_type":"imageBlock","visual":{"_type":"image","asset":{"_ref":"image-7d154a8de2885b0ca2d4240a8be019ad5a6fd121-401x401-jpg","_type":"reference"}}},{"_key":"db151d08e384","_type":"block","children":[{"_key":"c0623fa513ee0","_type":"span","marks":["strong"],"text":"Make it easy for tenants to stay in the loop"}],"markDefs":[],"style":"normal"},{"_key":"e3c6568ae2bc","_type":"block","children":[{"_key":"677881b5b5550","_type":"span","marks":[],"text":"Juliette: Make sure your tenants’ interactions with your agency stay positive. Responsive communication really helps. A simple way to acknowledge queries (but keep the pressure off yourself if you’re super busy!) is a well-crafted email out-of-office and voicemail message. Something that lets tenants know that you’re on the road, or in meetings, and you will reply as soon as possible. Often this is a great opportunity to redirect your customers and clients to "},{"_key":"ad768bfea773","_type":"span","marks":["a289f8827435"],"text":"Ailo Chat "},{"_key":"ca72a19f4c5e","_type":"span","marks":[],"text":" – you can easily send a message quickly on the move."}],"markDefs":[{"_key":"a289f8827435","_type":"link","reference":{"_ref":"7af1cfce-9a89-44d2-a6e7-ce61bb0b4fa7","_type":"reference"}}],"style":"normal"},{"_key":"982477f55e11","_type":"block","children":[{"_key":"adf7b884286f0","_type":"span","marks":["strong"],"text":"Help your tenants feel informed and in control"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"271ed0b0bf14","_type":"block","children":[{"_key":"aa3ba5c28ad50","_type":"span","marks":[],"text":"Adam: With Ailo, tenants can see rent payments, repairs and expenses in real-time via the app. They can pay rent with direct debit or credit card, and Ailo’s autopay and reminder notifications make it hard to miss payments. (That relieves stress for everyone.)"}],"markDefs":[],"style":"normal"},{"_key":"aa09c51df56f","_type":"block","children":[{"_key":"c6176334e0e30","_type":"span","marks":["strong"],"text":"Leave a treat!"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"89488bf862f7","_type":"block","children":[{"_key":"b3e0a31d73b40","_type":"span","marks":[],"text":"Juliette: Leave a handwritten note at routine inspections or a little chocolate on the kitchen bench. It only takes a minute and shows your appreciation for how the tenants are caring for the property."}],"markDefs":[],"style":"normal"},{"_key":"dbe1c1ee5697","_type":"block","children":[{"_key":"0d3784ea61020","_type":"span","marks":["strong"],"text":"Be transparent"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"340717659517","_type":"block","children":[{"_key":"ba8b482c7f230","_type":"span","marks":[],"text":"Adam: Honesty strengthens your relationship: when you are executing a rent increase, share the rent of comparable properties so the tenants feel informed and part of the conversation. Once you explain the increase, most people will understand it’s reasonable in the context of the broader market."}],"markDefs":[],"style":"normal"},{"_key":"d91db6918414","_type":"block","children":[{"_key":"2f48758a2cf00","_type":"span","marks":["strong"],"text":"Keep on top of leases"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e6ee28c4d597","_type":"block","children":[{"_key":"758efa8a96280","_type":"span","marks":[],"text":"Juliette: Use your time wisely to map out the trajectory of your client’s investment property. Review your upcoming lease renewals and monitor the expiry dates, and where appropriate, offer a shorter or longer lease term to avoid seasonal downturns, i.e. winter or Christmas vacancy. Be sure to examine the potential for an increase in rent and where you can negotiate and write it into the lease to protect your investor’s financial interest."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-f08f55d5daf97048394b9b0bcb32893391aa4cc0-1442x592-jpg","_type":"reference"}},"date":"2022-06-24","excerpt":"They care for the property, stay on good terms with the neighbours, and never slip into arrears…great tenants are worth their weight in gold!","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"b4bf13086ccf","_ref":"aff06991-1f2b-42b9-9578-67d131dc6fd4","_type":"relatedItem"},{"_key":"abc0f42f417c","_ref":"2ae71f28-d605-4c3c-83b3-51c09cc7360c","_type":"relatedItem"},{"_key":"85cbaca985e8","_ref":"2095f1e2-0cd7-4e2f-9f84-ec198f3fbd5e","_type":"relatedItem"}]},"slug":"blog/eureka-how-to-hold-onto-your-gold-standard-tenants","title":"Eureka! How to hold onto your gold standard tenants","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-06-20T02:23:43Z","_id":"d3e86be7-3b95-47df-a6a7-51312d8cbc4f","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"01b5c564145b","_type":"block","children":[{"_key":"eb13465235770","_type":"span","marks":[],"text":"Who doesn’t love the feeling of leaving work on time, knowing that you’re about to relax for the evening?\n"}],"markDefs":[],"style":"normal"},{"_key":"6c9805309782","_type":"block","children":[{"_key":"20c36fc769230","_type":"span","marks":[],"text":"Unfortunately, for many property managers their long working hours often prevent this.\n"}],"markDefs":[],"style":"normal"},{"_key":"25e290a73bb7","_type":"block","children":[{"_key":"80fec7bddd0a0","_type":"span","marks":[],"text":"Not at Ray White Rural Gloucester, NSW, though – because visionary Property Management Operations Manager Louise Schofield uses Ailo to give her team hours back in their schedules, which means no crazy overtime, and far less stress.\n"}],"markDefs":[],"style":"normal"},{"_key":"e28b16567bc9","_type":"block","children":[{"_key":"b4ba20fb13a90","_type":"span","marks":[],"text":"Louise has over 10 years of expertise in property management, currently overseeing the Property Management operations for three agencies in NSW - Ray White Rural Gloucester, Ray White Dungog, and Jacksonwall.\n"}],"markDefs":[],"style":"normal"},{"_key":"8dcf5dbd1aa0","_type":"testimonial","author":"Louise Schofield, Operations Manager, Property Management Division","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-2df0263f253f1f2595d0ee8fa96188c5f9a66057-500x500-jpg","_type":"reference"}},"markDefs":null,"quote":[{"_key":"ab0199bb4c70","_type":"block","children":[{"_key":"1ff8509909e20","_type":"span","marks":[],"text":"Ailo saves the team over a week’s worth of work - about 40 hours a month. It gives me more one-on-one time with my staff, and the space to provide guidance and advice. I can make sure we’re providing excellent value to our customers."}],"markDefs":[],"style":"normal"}]},{"_key":"74a932186f2f","_type":"block","children":[{"_key":"45ef22889e050","_type":"span","marks":[],"text":"“We are sticking more to the nine to five, rather than six to eight, and being able to leave the office on time.\n"}],"markDefs":[],"style":"normal"},{"_key":"a359f9eaf22d","_type":"block","children":[{"_key":"cd39c7fec5870","_type":"span","marks":[],"text":"“If you’re waiting for a notification or a response, you don’t need to stay at your desk waiting. You can get it on the move on the Ailo app. And then turn it off for the evening!” Louise said.\n"}],"markDefs":[],"style":"normal"},{"_key":"94f73a1fdc54","_type":"block","children":[{"_key":"79dcbb546cb70","_type":"span","marks":[],"text":"“Ailo is giving us all a much better work/life balance.”"}],"markDefs":[],"style":"normal"},{"_key":"fe1b7b65082c","_type":"block","children":[{"_key":"42b5332c2f14","_type":"span","marks":[],"text":"Louise’s team supports property investors all over the country.\n"}],"markDefs":[],"style":"normal"},{"_key":"b7ab66d064db","_type":"block","children":[{"_key":"fdd524ecec0f0","_type":"span","marks":[],"text":"“When we introduced Ailo to our investors, we explained that once their tenant pays their rent, the funds go directly to their Ailo Wallet, which the investor can access straight away.\n"}],"markDefs":[],"style":"normal"},{"_key":"8d33068c518f","_type":"block","children":[{"_key":"4677dd3e84700","_type":"span","marks":[],"text":"“Once they understood how the system worked, they were very happy!”\n"}],"markDefs":[],"style":"normal"},{"_key":"2b15d8a61bef","_type":"block","children":[{"_key":"4144404e87d00","_type":"span","marks":[],"text":"A popular feature, with renters as well as staff, is Ailo’s built-in chat.\n"}],"markDefs":[],"style":"normal"},{"_key":"bf576632892f","_type":"block","children":[{"_key":"2179d14ad86b0","_type":"span","marks":[],"text":"“Our renters can send us a chat message about a maintenance issue, and a quick reply lets them know that we’re onto it. Since we got Ailo, they’re not picking up the phone as much and that saves so much time for us and for them. It’s much more efficient, and it’s easier to keep track of requests.”\n"}],"markDefs":[],"style":"normal"},{"_key":"7985b2d74885","_type":"block","children":[{"_key":"e97667320a380","_type":"span","marks":[],"text":"Another advantage? You don’t have to be a tech expert to use Ailo!\n"}],"markDefs":[],"style":"normal"},{"_key":"0c4f8f99bb98","_type":"block","children":[{"_key":"d2614c826ade0","_type":"span","marks":[],"text":"“When we are onboarding new staff, they get the hang of the Ailo system very quickly."},{"_key":"d2614c826ade1","_type":"span","marks":["strong"],"text":" "},{"_key":"d2614c826ade2","_type":"span","marks":[],"text":"It cuts down the time it takes to train new staff,” Louise said.\n"}],"markDefs":[],"style":"normal"},{"_key":"95b8caaa8bec","_type":"block","children":[{"_key":"3ec72970a27e0","_type":"span","marks":[],"text":"“Our staff also don’t need to spend so much time on trust accounting, because Ailo does most of that for them.”"}],"markDefs":[],"style":"normal"},{"_key":"eb47c0c1baa7","_type":"block","children":[{"_key":"40e93503b4110","_type":"span","marks":[],"text":"\nA brighter future for property managers"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"8c89c12acb26","_type":"block","children":[{"_key":"b8bdbfb17829","_type":"span","marks":[],"text":"Louise said the prime role of a property manager is problem-solver.\n"}],"markDefs":[],"style":"normal"},{"_key":"89a191477a7c","_type":"block","children":[{"_key":"747f9424a6b00","_type":"span","marks":[],"text":"“From arrears to maintenance, you’ve got to look at what the problem is and come up with a solution. You have to think on your feet, be fast, and adapt,” she said.\n"}],"markDefs":[],"style":"normal"},{"_key":"f9fc2ca059fb","_type":"block","children":[{"_key":"44f5684adde50","_type":"span","marks":[],"text":"While property managers are known for their multi-skilled nature (interior designer, accountant, administrative expert, and more) the demands of the role can be overwhelming.\n"}],"markDefs":[],"style":"normal"},{"_key":"7e29652ee8b9","_type":"block","children":[{"_key":"def06b58c09a0","_type":"span","marks":[],"text":"Louise firmly believes technology like Ailo will be the industry’s saving grace.\n"}],"markDefs":[],"style":"normal"},{"_key":"361c7a131407","_type":"block","children":[{"_key":"90a67a5e5df20","_type":"span","marks":[],"text":"“Business owners need to really look at the tools their staff need to do their work. Technology is absolutely going to be the most important thing going forward.\n"}],"markDefs":[],"style":"normal"},{"_key":"0df19be22355","_type":"testimonial","author":"Louise Schofield, Operations Manager, Property Management Division","background":{"title":"Lavender","value":"#EAF1FB"},"markDefs":null,"quote":[{"_key":"b31e5e259489","_type":"block","children":[{"_key":"3989ffe313620","_type":"span","marks":[],"text":"The more technology we’ve got, the more we can work towards addressing those problems in the industry like burnout and stress."}],"markDefs":[],"style":"normal"}]},{"_key":"032556c8117d","_type":"block","children":[{"_key":"2219b758e8050","_type":"span","marks":[],"text":"“When we saw Ailo doing things that are cutting-edge, I thought, ‘let’s be on the front foot now.’  In a few year’s time, we’ll no longer have the advantage of being ahead of the pack. Everyone else will have caught up,” Louise said.\n"}],"markDefs":[],"style":"normal"},{"_key":"89b6c4bd612b","_type":"block","children":[{"_key":"3d2bfbacd5470","_type":"span","marks":[],"text":"“There’s no way I would ever go back to what it was like before. No thank you!\""}],"markDefs":[],"style":"normal"},{"_key":"b3bc84ab7dc7","_type":"block","children":[{"_key":"060e8e90ff5f0","_type":"span","marks":[],"text":"\n"},{"_key":"37fac8fa7fb1","_type":"span","marks":["strong"],"text":"Find out more about Ailo "},{"_key":"ebeb1cd6bc0f","_type":"span","marks":["strong","81a611d608ff"],"text":"here"},{"_key":"7d31aad54d34","_type":"span","marks":["strong"],"text":". "}],"markDefs":[{"_key":"81a611d608ff","_type":"linkV2","blank":false,"linkType":"page","pageLink":{"_ref":"866cdc9a-0f80-4a18-b719-9d8dda97d9d6","_type":"reference"}}],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-396f9cd33ed8e32ef2ff34b4bd38f77b5d71dc53-2000x1125-jpg","_type":"reference"}},"date":"2022-06-20","excerpt":"This agency uses Ailo to get hours back in their schedules, which means no crazy overtime, and far less stress.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"d34eb3677e02","_ref":"131d09b2-44f9-4cf7-8209-bed0ee466d9f","_type":"relatedItem"},{"_key":"5b5d826330f5","_ref":"2095f1e2-0cd7-4e2f-9f84-ec198f3fbd5e","_type":"relatedItem"},{"_key":"6a430a3f5b9c","_ref":"cd8c5999-03d7-45fc-b4e6-152a34d4e660","_type":"relatedItem"}]},"slug":"blog/how-this-agency-cut-down-overtime-reduced-stress-and-removed-a-weeks-worth-of-work","title":"How this agency cut down overtime, reduced stress, and removed a week's worth of work!","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-06-17T02:04:48Z","_id":"cd8c5999-03d7-45fc-b4e6-152a34d4e660","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"f9f3fec5b265","_type":"block","children":[{"_key":"8d37213e54490","_type":"span","marks":[],"text":"The rural community of Dungog, NSW, has a lot going for it. Rolling green hills, beautiful historical buildings, and a friendly, tight-knit community."}],"markDefs":[],"style":"normal"},{"_key":"1bcbf75ac957","_type":"block","children":[{"_key":"46a580d62b3b0","_type":"span","marks":[],"text":"But one thing it doesn’t have is banks…which makes life tricky if you’re a property manager who needs to deposit cash."}],"markDefs":[],"style":"normal"},{"_key":"1b98c27de19a","_type":"block","children":[{"_key":"ec2cff8f7c880","_type":"span","marks":[],"text":"Luckily, Ray White Dungog uses Ailo, which means no 45 minute drives (one way!) to deposit payments anymore."}],"markDefs":[],"style":"normal"},{"_key":"d6d15cddc7cc","_type":"block","children":[{"_key":"828cfe33c7450","_type":"span","marks":[],"text":"Tara Abbot-Anderson is the Business Development Manager and Senior Property Manager at Ray White Dungog, and said Ailo gives the agency much-needed flexibility."}],"markDefs":[],"style":"normal"},{"_key":"9942f82a4883","_type":"block","children":[{"_key":"90175790cf500","_type":"span","marks":[],"text":"“We occasionally had tenants pay in cash, which we would then have to deposit."}],"markDefs":[],"style":"normal"},{"_key":"34a9177f52cd","_type":"block","children":[{"_key":"61bfe43e13570","_type":"span","marks":[],"text":"“If someone paid us with a $50 bill, legislation mandates it must be banked within 24 hours. For us, that would mean driving for 45 minutes, finding a park, and waiting in line at the bank, just to deposit $50."}],"markDefs":[],"style":"normal"},{"_key":"ebcaac3a1a5a","_type":"testimonial","author":"Tara Abbot-Anderson, Business Development Manager and Senior Property Manager,  Ray White Dungog, NSW","image":{"_type":"image","asset":{"_ref":"image-8c8533bacfab0a14b03221b6450fefc3d3b127d1-794x794-webp","_type":"reference"}},"markDefs":null,"quote":[{"_key":"e180f415b8e7","_type":"block","children":[{"_key":"dd235b0fc7340","_type":"span","marks":[],"text":"Now with Ailo, rent payments are made in the app and we don’t have to factor in those trips to the bank and trying to make sure those deadlines are met."}],"markDefs":[],"style":"normal"}]},{"_key":"3b1927e8529e","_type":"block","children":[{"_key":"8db5078bacde0","_type":"span","marks":[],"text":"“The ease of paying rent with Ailo has allowed our tenants to pay 24/7, which is more convenient for them, and makes it much easier for them to pay on time.”"}],"markDefs":[],"style":"normal"},{"_key":"5da6e852c4fd","_type":"block","children":[{"_key":"efb98737bacc0","_type":"span","marks":[],"text":"The Ailo arrears plummet"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b3a4e0a0b05e","_type":"block","children":[{"_key":"961940c1ce990","_type":"span","marks":[],"text":"While the agency has always watched their arrears closely, since they began using Ailo, arrears have plummeted."}],"markDefs":[],"style":"normal"},{"_key":"6767c1adadd1","_type":"testimonial","author":"Tara Abbot-Anderson ","markDefs":null,"quote":[{"_key":"3d9339e8dce6","_type":"block","children":[{"_key":"e2340faabc0d0","_type":"span","marks":[],"text":"With Ailo we’ve had zero percent arrears – which has always been my goal – about three times this year so far. It’s been really, really good"}],"markDefs":[],"style":"normal"}]},{"_key":"82361589cf5f","_type":"block","children":[{"_key":"ebf4c7e50ceb0","_type":"span","marks":[],"text":"“We can start the day having a couple of properties with rent arrears, and then it disappears by lunchtime because renters get automatically notified and then go on Ailo and pay! The old system meant we had to wait until the next day for it to be accounted for, but Ailo shows us when the payment has actually been initiated - which takes a lot of the guesswork away,” Tara said."}],"markDefs":[],"style":"normal"},{"_key":"4d5ae965060d","_type":"block","children":[{"_key":"b928f882b2b80","_type":"span","marks":[],"text":"“There’s so much less chasing required now, and we can use that time saved for more strategic jobs now, like growing our rent roll, building our relationships with our clients, and giving our property investors specialised advice.”"}],"markDefs":[],"style":"normal"},{"_key":"a35c19204c1a","_type":"block","children":[{"_key":"75b809e7f8670","_type":"span","marks":[],"text":"While some tenants were unsure at first, once they got into the swing of using Ailo, it worked like a charm."}],"markDefs":[],"style":"normal"},{"_key":"922fe1edb812","_type":"block","children":[{"_key":"1024fb873bd90","_type":"span","marks":[],"text":"“It’s ticking along really well.They download the app and off they go. I think tenants have relaxed a lot now they’ve gotten used to the app. They understand that it’s available to make their lives easier,” Tara said."}],"markDefs":[],"style":"normal"},{"_key":"25f07e50157d","_type":"block","children":[{"_key":"1c524335f53d","_type":"span","marks":[],"text":"The cutting-edge"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b1390d072290","_type":"block","children":[{"_key":"f7958f258953","_type":"span","marks":[],"text":"Before getting Ailo, Tara and Louise Schofield (Operations Manager – Property Management Division) investigated lots of other tech solutions."}],"markDefs":[],"style":"normal"},{"_key":"f357f61ee510","_type":"testimonial","author":"Tara Abbot-Anderson ","markDefs":null,"quote":[{"_key":"55e552311556","_type":"block","children":[{"_key":"0518eabc71fb","_type":"span","marks":[],"text":"We did lots of research, and Ailo is really cutting-edge. It's going to change the face of property management altogether."}],"markDefs":[],"style":"normal"}]},{"_key":"d083f0ec4459","_type":"block","children":[{"_key":"ccffb8177bab","_type":"span","marks":[],"text":"\n“The concept of no longer depending on trust accounting and doing something different was a big leap – in real estate, people tend to do things because ‘that’s the way it’s always been done’. To actually take a leap into the unknown was enormous but it has had great success,” Tara said."}],"markDefs":[],"style":"normal"},{"_key":"626fa1d36a6a","_type":"block","children":[{"_key":"0faaeedd3b310","_type":"span","marks":[],"text":"The agency is now at the forefront of technological innovation in their area. Ailo isn’t just helping the staff and tenants, it’s giving the agency a strong new selling point."}],"markDefs":[],"style":"normal"},{"_key":"691f01368483","_type":"block","children":[{"_key":"ed7e1e94106e0","_type":"span","marks":[],"text":"“When we are bringing new business in, it’s a point of difference for us to say we’ve got Ailo. There are no other agencies near us that have it."}],"markDefs":[],"style":"normal"},{"_key":"0dffb9c1f957","_type":"block","children":[{"_key":"bcd40ec60a64","_type":"span","marks":[],"text":"“I’ve never heard of investors getting instant access to their income before”"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"a707a80f732d","_type":"block","children":[{"_key":"bc0894f57154","_type":"span","marks":[],"text":"Tara can now tell investors who ask her if they can access their rent early, that they can go into their Ailo app and simply help themselves to their money, whenever they like."}],"markDefs":[],"style":"normal"},{"_key":"16b0958edbd4","_type":"block","children":[{"_key":"cfaff279ba240","_type":"span","marks":[],"text":"“We can tell our investors, ‘You can just help yourself to your money – whatever’s in your Ailo Property Wallet you can have! People say, ‘Wow that’s fantastic, I’ve never heard of that being possible before’. So it’s a big drawcard,” she said."}],"markDefs":[],"style":"normal"},{"_key":"13df18bdf0be","_type":"block","children":[{"_key":"9b5f5eb4357e0","_type":"span","marks":[],"text":"The agency team can lean on our support staff any time they need a hand. Tara said the Customer Support staff are “excellent”."}],"markDefs":[],"style":"normal"},{"_key":"aabb6baecdc9","_type":"block","children":[{"_key":"7d2a859faa810","_type":"span","marks":[],"text":"“The customer service has been fantastic. I’ve had good feedback from tenants as well,” she said."}],"markDefs":[],"style":"normal"},{"_key":"8e990d9a4d00","_type":"block","children":[{"_key":"fce21c96f9310","_type":"span","marks":[],"text":"“They’re really friendly, and they get it done. I had a query recently and 10 minutes later it was completed – they’re quick!”"}],"markDefs":[],"style":"normal"},{"_key":"208896ffa103","_type":"block","children":[{"_key":"d826b35872c10","_type":"span","marks":[],"text":"At the heart of Ray White Dungog’s hard work, research, and embracing of technology is their strong desire to provide an exceptional property management experience for their community."}],"markDefs":[],"style":"normal"},{"_key":"748f4d523401","_type":"block","children":[{"_key":"df918f307d910","_type":"span","marks":[],"text":"“We are a close, rural community. We’ve gone through the floods, and we all banded together during that hard time. It’s a town with a great feel to it."}],"markDefs":[],"style":"normal"},{"_key":"73c2c55d84db","_type":"testimonial","author":"Tara Abbot-Anderson ","markDefs":null,"quote":[{"_key":"20531a555d1f","_type":"block","children":[{"_key":"e3d6e3d6afd8","_type":"span","marks":[],"text":"It's a really good feeling to know our agency is providing Dungog with a first-class service. "}],"markDefs":[],"style":"normal"}]}],"coverImage":{"_type":"image","asset":{"_ref":"image-e020df24307c89b97ec8c9336b038c7640934795-3000x2000-jpg","_type":"reference"}},"date":"2022-06-17","excerpt":"No banks? Never fear, Ailo is coming to the rescue! 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You can also farewell hours spent carefully crafting emails and trying to remember if you received that maintenance request via text message, voicemail, WhatsApp or…*sigh*....Instagram Messenger."}],"markDefs":[],"style":"normal"},{"_key":"f4c950527dc5","_type":"block","children":[{"_key":"c4d41d4d44fc0","_type":"span","marks":[],"text":"\n"}],"markDefs":[],"style":"normal"},{"_key":"a9eebdd3bbb6","_type":"block","children":[{"_key":"f0e567c312d90","_type":"span","marks":[],"text":"Accessible on both your desktop and mobile apps, Ailo Chat is specially designed for property managers to help make customer communication easier. Quickly share files and photos on the go, answer queries when you’re on the road, join any thread to reply on behalf of a colleague, and work through issues promptly without the unnecessary formality of traditional communication tools (like email!)"}],"markDefs":[],"style":"normal"},{"_key":"b0048b2f368d","_type":"block","children":[{"_key":"a4b44378f3110","_type":"span","marks":[],"text":"\n"}],"markDefs":[],"style":"normal"},{"_key":"d471ba6e7dae","_type":"block","children":[{"_key":"06e0883b23df0","_type":"span","marks":[],"text":"And it’s not just for busy property managers – customers love using instant messaging tools, like chat too, it’s the support channel with the "},{"_key":"d2392c97a38d","_type":"span","marks":["cd8becc92d1f"],"text":"second-highest customer satisfaction rate"},{"_key":"7fa66619307b","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"cd8becc92d1f","_type":"linkV2","blank":false,"externalLink":"https://www.zendesk.com/au/blog/zendesk-research-customer-satisfaction/","linkType":"url"}],"style":"normal"},{"_key":"dcf22263bad7","_type":"block","children":[{"_key":"fd7508f7a09f0","_type":"span","marks":[],"text":"\n"},{"_key":"8ba9e26de7c7","_type":"span","marks":["strong"],"text":"Our top Ailo Chat tips include:"}],"markDefs":[],"style":"normal"},{"_key":"d27dc6263d09","_type":"block","children":[{"_key":"084a363d0bf6","_type":"span","marks":[],"text":"Using a friendly and conversational tone"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"01a7d8a2b715","_type":"block","children":[{"_key":"0a59adcbd9a9","_type":"span","marks":[],"text":"Short and sharp messages, breaking longer messages across multiple sends if needed"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"07de98319aef","_type":"block","children":[{"_key":"da727dbfee7a","_type":"span","marks":[],"text":"Forgo formal sign-offs such as “Sincerely” or your full name"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"d6fb138aa016","_type":"block","children":[{"_key":"3291fe033a8a","_type":"span","marks":[],"text":"Send an emoji, they often convey more than your words! 😄\n"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"b90970a730a7","_type":"testimonial","author":"Mel Morey, Hype Realty, Qld","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-aafabe72f8e63183715074b0ff580dbe54ee3927-600x600-png","_type":"reference"}},"markDefs":null,"quote":[{"_key":"353d886066b4","_type":"block","children":[{"_key":"5b43ba6f4c600","_type":"span","marks":[],"text":"When someone is on holiday, all they need to do is pop the client call on hold, scroll up in the Ailo Chat to see what correspondence you’ve had with them, and then you’ll be up to date."}],"markDefs":[],"style":"normal"}]},{"_key":"ba11049d5ad3","_type":"block","children":[{"_key":"379946c5a4e60","_type":"span","marks":[],"text":"How to get the most out of Ailo Chat"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"47dbc85611ca","_type":"block","children":[{"_key":"07b2d2cefb29","_type":"span","marks":[],"text":""}],"markDefs":[],"style":"normal"},{"_key":"cbe84d52c8bc","_type":"block","children":[{"_key":"50ae4873ca6a0","_type":"span","marks":["strong"],"text":"Use it to stay super organised"}],"markDefs":[],"style":"normal"},{"_key":"ad8e639eeb53","_type":"block","children":[{"_key":"ad0601f9631f0","_type":"span","marks":[],"text":"Throw away your sticky notes. Messages are grouped in threads in Ailo Chat, which you can also customise however you like – for example, create a thread for “inspections” or “maintenance” messages to make it easier to stay on top of tasks. It’s like your own custom to-do list. You can also mark messages as unread, making it easy to see what queries you need to address when you’ve got the time."}],"markDefs":[],"style":"normal"},{"_key":"f20855fe15bb","_type":"block","children":[{"_key":"79fe9d5079100","_type":"span","marks":[],"text":"\n"}],"markDefs":[],"style":"normal"},{"_key":"186d68e053e9","_type":"imageBlock","background":{"title":"Pink","value":"#FDEDF1"},"markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-9c2906576ffff0177949f7aa2cf200bda4690afc-396x396-png","_type":"reference"}}},{"_key":"c8d4334a4b43","_type":"block","children":[{"_key":"dd84f41bdabb0","_type":"span","marks":["strong"],"text":"Use it to reduce wait time"}],"markDefs":[],"style":"normal"},{"_key":"c08da41cf322","_type":"block","children":[{"_key":"055ee09366430","_type":"span","marks":[],"text":"Because chat is as easy as texting, the opportunity for fast, real-time communication is right at your fingertips. If you receive a chat message, try to respond promptly, even if it’s a placeholder to let the sender know their message has been seen. You don’t need to have a solution ready – simply letting the sender know you’re on the case is enough."}],"markDefs":[],"style":"normal"},{"_key":"6b9b7657bb2a","_type":"block","children":[{"_key":"cfc7f1042f090","_type":"span","marks":[],"text":"\n"}],"markDefs":[],"style":"normal"},{"_key":"d1122dbacd3c","_type":"block","children":[{"_key":"159cb41f1d5d0","_type":"span","marks":["strong"],"text":"Use it to be a team player"}],"markDefs":[],"style":"normal"},{"_key":"f45d8b56bbc2","_type":"block","children":[{"_key":"a7933906df270","_type":"span","marks":[],"text":"Need to check a message on behalf of a team member? No problem! No need to hack into an email account or risk upsetting a client by putting off their query. Simply filter your Ailo Chat inbox by “All Chats” or a “Team” and select the message you need. This is great for when a colleague is off sick or on holidays. Go team!"}],"markDefs":[],"style":"normal"},{"_key":"ef5756f35df5","_type":"block","children":[{"_key":"2497bdea21e30","_type":"span","marks":[],"text":"\n"}],"markDefs":[],"style":"normal"},{"_key":"7aaf75ede93b","_type":"block","children":[{"_key":"2b8545a7c7990","_type":"span","marks":["strong"],"text":"Use it to keep things casual"}],"markDefs":[],"style":"normal"},{"_key":"191f777b752d","_type":"block","children":[{"_key":"91ec025633420","_type":"span","marks":[],"text":"With chat, you no longer need to include the formalities that traditional tools like email require. In time, you’ll find your customers will learn to respond in a similar way - feedback loops will decrease in time and problems will get solved much faster!"}],"markDefs":[],"style":"normal"},{"_key":"3bd091f6ddcb","_type":"block","children":[{"_key":"c735a1524d8e0","_type":"span","marks":[],"text":""}],"markDefs":[],"style":"normal"},{"_key":"acbd0efc0e60","_type":"block","children":[{"_key":"d7960ffc040d","_type":"span","marks":[],"text":""}],"markDefs":[],"style":"normal"},{"_key":"61d001bb269c","_type":"imageBlock","background":{"title":"Pink","value":"#FDEDF1"},"markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-0863fe9bee3577cba2315187f61fb34f7054f311-1859x620-png","_type":"reference"}}},{"_key":"67f9b9fdbe60","_type":"block","children":[{"_key":"c96fc6efebd3","_type":"span","marks":["strong"],"text":"Use it to surprise and delight"}],"markDefs":[],"style":"normal"},{"_key":"7c19cd55308f","_type":"block","children":[{"_key":"2d1fc8f3a5af0","_type":"span","marks":[],"text":"Send your investors a quick happy birthday message (don’t forget the cake emoji!) or wish your favourite customer a good day to let them know you’re thinking about them. Minimal effort to create a very happy customer!"}],"markDefs":[],"style":"normal"},{"_key":"afe69bc803f8","_type":"block","children":[{"_key":"0fec213a3d5e0","_type":"span","marks":[],"text":"\n"}],"markDefs":[],"style":"normal"},{"_key":"8205ea825529","_type":"block","children":[{"_key":"0eb1ed6b3a5c0","_type":"span","marks":["strong"],"text":"Use it to add personality to your communications"}],"markDefs":[],"style":"normal"},{"_key":"7694160b5aeb","_type":"block","children":[{"_key":"fe68961e35c20","_type":"span","marks":[],"text":"Personalise your Ailo profile by adding a photo of yourself. Putting a face to a name can be a powerful tool in building trust and more effective communication between you and your investors and renters."}],"markDefs":[],"style":"normal"},{"_key":"fb382162a3e0","_type":"block","children":[{"_key":"0f6de2912fb8","_type":"span","marks":[],"text":"\n\n\n\n"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-05733031b4829352fc3cd4104669668fd6365b1b-3000x1230-png","_type":"reference"}},"date":"2022-06-07","excerpt":"Accessible on both your desktop and mobile apps, Ailo Chat is specially designed for property managers to help make customer communication easier. ","name":null,"previewVisual":null,"related":null,"slug":"blog/ping-heres-how-to-get-the-most-out-of-ailo-chat","title":"Ping! Here’s how to get the most out of Ailo Chat","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-05-09T03:49:08Z","_id":"33345082-a70e-46d0-b5d5-2b79d1525660","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Ben White","picture":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"d04a0fe579ca","_type":"block","children":[{"_key":"9d73835873130","_type":"span","marks":[],"text":"We’ve previously broken down the "},{"_key":"9d73835873131","_type":"span","marks":["53b56fc66068"],"text":"lemons market"},{"_key":"9d73835873132","_type":"span","marks":[],"text":", squeezing every sour drop of info out in an analysis of how the economic theory relates to property management."}],"markDefs":[{"_key":"53b56fc66068","_type":"link","href":"https://ailo.io/blog/what-do-lemons-have-to-do-with-property-management","reference":{"_ref":"2f12076b-8ef2-45a6-aa8a-6ff7b751f824","_type":"reference"}}],"style":"normal"},{"_key":"6d070af9f30b","_type":"block","children":[{"_key":"4d8e90b950600","_type":"span","marks":[],"text":"There are plenty of industries that have worked to overcome the lemons market dynamics. None of them provide a perfect parallel with our industry, but they do give some food for thought."}],"markDefs":[],"style":"normal"},{"_key":"9f3ad2f08028","_type":"block","children":[{"_key":"3103b9f5f62a0","_type":"span","marks":[],"text":"Let’s take a deep dive into how two industries battled their lemon status and explore who triumphed (turning into a sweet peach) and who perished, keeping their sour status."}],"markDefs":[],"style":"normal"},{"_key":"05b381e1fcc0","_type":"block","children":[{"_key":"3c5c30f4a5ec","_type":"span","marks":[],"text":"Peaches in the tourism industry"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b9835b55b38f","_type":"block","children":[{"_key":"20fa181e4c850","_type":"span","marks":[],"text":"Tourism-related industries have been transformed over the past decade – a classic case of overcoming lemons market dynamics."}],"markDefs":[],"style":"normal"},{"_key":"9953153e734b","_type":"block","children":[{"_key":"b9247ba15ba00","_type":"span","marks":[],"text":"Not that long ago, a trip to a new country or town was a venture into the unknown. What places should we visit? Where should we stay? Where should we eat?"}],"markDefs":[],"style":"normal"},{"_key":"437ef52cbfe3","_type":"block","children":[{"_key":"083f897800460","_type":"span","marks":[],"text":"Then, once in Rome, we would wander the streets armed only with a tourist guide or perhaps a hotel recommendation on what place has the best pizza or pasta, or which museum was on the ‘must do’ list. Of course, the advice from the hotel concierge was on commission and the tourist guide may have been years out of date."}],"markDefs":[],"style":"normal"},{"_key":"9d0bb3df349e","_type":"block","children":[{"_key":"930c1e4710c80","_type":"span","marks":[],"text":"The end result? The ‘tourist trap’."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"2164bdb40246","_type":"testimonial","author":"Ben White","background":{"title":"Lavender","value":"#EAF1FB"},"quote":[{"_key":"2123b892d14f","_type":"block","children":[{"_key":"259db42a04e10","_type":"span","marks":[],"text":"The tourist trap was a manifestation of the lemons market. It had all the hallmarks of one – information asymmetry, an incentive for bad sellers to cheat and no way for a buyer to punish a bad seller."}],"markDefs":[],"style":"normal"}]},{"_key":"05953058861c","_type":"block","children":[{"_key":"9f92e34218c80","_type":"span","marks":[],"text":"After all, a traveler would always know less about Roman restaurants than the Romans, those giving advice were not acting in the traveler’s best interests, and each restaurant had every incentive to project a first class image to get tourists in the door, but then dud them with bad food and high prices. They knew those tourists would never come back or be a long standing customer, so why care what they thought of the place afterwards? And, once the tourist had eaten the bad meal, there was almost nothing they could do to punish that restaurant or spread the word."}],"markDefs":[],"style":"normal"},{"_key":"0335c4967520","_type":"block","children":[{"_key":"c0a1aa8ebe430","_type":"span","marks":[],"text":"The internet has changed that dynamic profoundly."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"0fde2711da15","_type":"testimonial","author":"Ben White","background":{"title":"Lavender","value":"#EAF1FB"},"quote":[{"_key":"e8edc931dce2","_type":"block","children":[{"_key":"5d7e089e400d0","_type":"span","marks":[],"text":"The best examples of influencing platforms are TripAdvisor and Yelp. These and other sites use crowdsourcing to tip the balance of power away from the sellers and towards the buyers."}],"markDefs":[],"style":"normal"}]},{"_key":"1a5e8b324a2f","_type":"block","children":[{"_key":"1f29273165bd0","_type":"span","marks":[],"text":"Now tourists can know as much about restaurants in Rome as the Romans. Travelers no longer have to rely on gimmicks to find a good restaurant. Importantly, if a tourist gets a bad meal or service, they can easily get revenge on the provider with a bad review."}],"markDefs":[],"style":"normal"},{"_key":"3eb223d0b532","_type":"block","children":[{"_key":"d3b6386382e30","_type":"span","marks":[],"text":"Exactly the same dynamics apply to hotels, museums, markets and other elements of the tourism industry."}],"markDefs":[],"style":"normal"},{"_key":"4548e2634034","_type":"block","children":[{"_key":"af575926fec70","_type":"span","marks":[],"text":"It’s easy to imagine the first instincts of these business operators when TripAdvisor was launched. Many would have put their heads in the sand and proclaimed that no one would ever search for restaurants or hotels that way. “Our brand is too strong.” “No one will trust the reviews of a stranger.” Then, as it started to take hold, some no doubt called for a boycott. “It is going to destroy our industry!” “We have no way of defending ourselves!” “I want my business listing removed!” The protests would have been many."}],"markDefs":[],"style":"normal"},{"_key":"b01c39d83fca","_type":"block","children":[{"_key":"75f5d5b9a8f60","_type":"span","marks":[],"text":"Despite all that, the best in the industry would have seen the opportunity. Finally, here would be the chance for a great little restaurant to rise above the masses, or for a boutique Roman hotel to finally be discovered."}],"markDefs":[],"style":"normal"},{"_key":"c642d29881e0","_type":"block","children":[{"_key":"42f032052b830","_type":"span","marks":[],"text":"Instead of ignoring the reviews in the hope that they’ll go away, the most confident ones started to engage with them."}],"markDefs":[],"style":"normal"},{"_key":"0eb56209daef","_type":"block","children":[{"_key":"9e14a4050f900","_type":"span","marks":[],"text":"Today, the best hotels and restaurants actively ask their customers to review them publicly, so confident in their service that they genuinely want the transparency so they can continue learning and improving, but also to signal to the world that they value that transparency."}],"markDefs":[],"style":"normal"},{"_key":"0c5a0f6b9a1e","_type":"block","children":[{"_key":"9657c72e7d210","_type":"span","marks":[],"text":"These days, the tourist trap is becoming a relic of the past."}],"markDefs":[],"style":"normal"},{"_key":"e26f703bf6f2","_type":"testimonial","author":"Ben White","background":{"title":"Lavender","value":"#EAF1FB"},"quote":[{"_key":"e5d75c8fccf6","_type":"block","children":[{"_key":"beb67e62597a0","_type":"span","marks":[],"text":"Crowdsourcing and transparency has given the consumer more power in the hospitality industry."}],"markDefs":[],"style":"normal"}]},{"_key":"0741fb4f4a8c","_type":"block","children":[{"_key":"4d97bb1eacd20","_type":"span","marks":[],"text":"Fewer people get ripped off, so the total satisfaction levels have increased. The best hotels and restaurants thrive while their fees increase and the worst ones get driven out of business. It’s a healthier marketplace."}],"markDefs":[],"style":"normal"},{"_key":"8c32bd798f96","_type":"block","children":[{"_key":"9fb0e1af4440","_type":"span","marks":[],"text":"Peaches in the taxi industry"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c74b0496229b","_type":"block","children":[{"_key":"8e6d1d16bb710","_type":"span","marks":[],"text":"Unfortunately, not all participants in lemons markets are able to address their issues and survive. Perhaps the best and most dramatic example of that is the rise of Uber and the subsequent decline in the taxi industry."}],"markDefs":[],"style":"normal"},{"_key":"f67cb09a1055","_type":"block","children":[{"_key":"a67618c1f6c70","_type":"span","marks":[],"text":"For a generation, the taxi industry had a monopoly over its services. Despite being common knowledge that virtually every member of the public found the service deeply inadequate – no taxis at peak times, poor service, bad driving, and high payment surcharges – the industry did nothing to address those issues. Instead, it was relaxed, comfortable in the belief that they’d been given a government monopoly and so the consumer dynamics were irrelevant."}],"markDefs":[],"style":"normal"},{"_key":"508663089c10","_type":"block","children":[{"_key":"36c90dc3c99b0","_type":"span","marks":[],"text":"Eventually (and inevitably), the lemons market catches up to everyone…"}],"markDefs":[],"style":"normal"},{"_key":"bec0356cfab0","_type":"imageBlock","background":{"title":"Lavender","value":"#EAF1FB"},"visual":{"_type":"image","asset":{"_ref":"image-21ee3dc8aff5544c6fe5ffd17fb30740c998dae7-940x788-png","_type":"reference"}}},{"_key":"390c8006cc6f","_type":"block","children":[{"_key":"dc123ac1c14b0","_type":"span","marks":[],"text":"In the case of the taxi industry, all it took was some relatively simple innovation, tremendously executed, to enable consumers to bypass taxis entirely and find a better and more reliable service, with flexible pricing that takes into account the quality of vehicle desired and changing market dynamics of supply and demand."}],"markDefs":[],"style":"normal"},{"_key":"6cb8ac4c4f6c","_type":"block","children":[{"_key":"e9db66ca46c00","_type":"span","marks":[],"text":"In the midst of this revolution, a dying taxi industry continues pressuring governments to protect it from the consumer, although there aren’t many times in history where a genie of this sort has successfully been put back into a bottle. Perhaps the taxi industry will respond with similar innovations to Uber, but one suspects that the cultural deficiencies in the taxi industry will cause it to be too slow to effect the necessary change. In the meantime, the value of taxi licenses has fallen significantly."}],"markDefs":[],"style":"normal"},{"_key":"086544b8c51b","_type":"testimonial","author":"Ben White","background":{"title":"Lavender","value":"#EAF1FB"},"quote":[{"_key":"c7695b630868","_type":"block","children":[{"_key":"be3729d9f0ee0","_type":"span","marks":[],"text":"The lesson for all of us is just how quickly things can change. Everything is faster now. Incumbency is no protection and in fact, can create a cultural dynamic that will ultimately lead to the industry’s downfall."}],"markDefs":[],"style":"normal"}]},{"_key":"44487cc4ec42","_type":"block","children":[{"_key":"ddb6a1ca31a6","_type":"span","marks":[],"text":"Innovation is gathering pace and while the used car industry had a generation to fix itself, a similar lemons market dynamic in any other industry today may only offer a few years’ grace to the existing participants."}],"markDefs":[],"style":"normal"},{"_key":"f0622306a231","_type":"block","children":[{"_key":"e4625b9fc7dc","_type":"span","marks":[],"text":"In conclusion…"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"5d667c70e4d7","_type":"block","children":[{"_key":"4ee2fbf0c3d60","_type":"span","marks":[],"text":"When I read about what’s happened in these industries and others like them, I’m both concerned and optimistic."}],"markDefs":[],"style":"normal"},{"_key":"6c1b2d03230b","_type":"block","children":[{"_key":"79d9052004280","_type":"span","marks":[],"text":"I’m concerned because our industry clearly believes it has to exist, just because it always has existed. That complacency is not a good thing. It lets us avoid the serious and necessary discussions about what’s structurally weak in our industry and what we might do to address it."}],"markDefs":[],"style":"normal"},{"_key":"e3978b54276f","_type":"block","children":[{"_key":"340ce210c1d10","_type":"span","marks":[],"text":"In the case of lettings and property management, why should we assume that real estate agencies will always be the center of this industry? Is it possible that given the increasing regulation and compliance issues, perhaps accountancies or law firms could one day also be property managers? Web-based companies have already emerged to connect investors and tenants directly. Might an investor prefer to use an internet platform to send a work order to the highest rated plumber?"}],"markDefs":[],"style":"normal"},{"_key":"07c8ffc7d604","_type":"testimonial","author":"Ben White","background":{"title":"Lavender","value":"#EAF1FB"},"quote":[{"_key":"b7259db8aa8f","_type":"block","children":[{"_key":"bf3df0714d0d0","_type":"span","marks":[],"text":"What frustrations do our clients have with our industry? Are we prepared to accept their feedback and commit to addressing the common issues?"}],"markDefs":[],"style":"normal"}]},{"_key":"14a17733c2ab","_type":"block","children":[{"_key":"77585e64e5ba0","_type":"span","marks":[],"text":"I am firmly convinced that the biggest threat to our industry is the poorer quality agents among us and our collective tolerance of them. The existence of poorer quality agents is the key factor driving the lemons market dynamics, making it hard for the best agents to get the credit and economic benefits they deserve. If we don’t find a way to credibly prove to the community that the good ones are good and the bad ones are bad, we’ll all end up at the bottom."}],"markDefs":[],"style":"normal"},{"_key":"4d944a7e262e","_type":"block","children":[{"_key":"09947b256ec60","_type":"span","marks":[],"text":"All of this will require collective action and commitment. It will require at least some of us to take the risk and refuse to play by the rules of the poor quality agents, while other good agents will need to follow that lead."}],"markDefs":[],"style":"normal"},{"_key":"7f25cc5f6dd5","_type":"block","children":[{"_key":"79aed3aaf02f0","_type":"span","marks":[],"text":"The lessons from the experiences of these other industries are that either we need to change and innovate, or someone else will force us to – perhaps taking the property industry from us entirely. Every industry is open to this risk and ours is no exception."}],"markDefs":[],"style":"normal"},{"_key":"15f54dded3be","_type":"block","children":[{"_key":"9bf858d3af710","_type":"span","marks":["strong","em"],"text":"This is an excerpt from Ailo founder and CEO Ben White’s book "},{"_key":"9bf858d3af711","_type":"span","marks":["ae86ac5d8b98","strong","em"],"text":"Numbers "},{"_key":"6816dd1319d9","_type":"span","marks":["ae86ac5d8b98","strong","a57cfcc4725d","em"],"text":"Game:"},{"_key":"3183cc2beb56","_type":"span","marks":["ae86ac5d8b98","strong","em"],"text":" The science of growing a rent roll"},{"_key":"9bf858d3af712","_type":"span","marks":["strong","em"],"text":", 2018."}],"markDefs":[{"_key":"ae86ac5d8b98","_type":"link","href":"https://www.amazon.com.au/Numbers-Game-science-growing-rent-ebook/dp/B01E6B9X88"},{"_key":"a57cfcc4725d","_type":"externalLink","blank":false}],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-cbecd582187fe0c6adc0c4714c919ce7530a08ac-3007x1688-jpg","_type":"reference"}},"date":"2022-06-03","excerpt":"Let’s take a deep dive into how two industries battled their lemon status and explore who triumphed and who perished.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"da7d0d81ed02","_ref":"941812e1-7ea8-4b3d-b49f-94cc1c78b883","_type":"relatedItem"},{"_key":"373fcb97e5e9","_ref":"d2b7ddce-f07c-4519-acf3-f7557efc81fc","_type":"relatedItem"},{"_key":"3b66e990701a","_ref":"8296aee0-8eef-47d6-a110-8e0d8326e5b7","_type":"relatedItem"}]},"slug":"blog/peaches-vs-lemons-the-industries-that-fought-their-way-out-of-a-sour-market","title":"Peaches VS lemons: The industries that fought their way out of a sour market","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-05-06T01:35:55Z","_id":"da349a95-9a6a-4032-979e-099d5b8c5bf1","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"5b5957e22a6c","_type":"block","children":[{"_key":"ad72b2d91f580","_type":"span","marks":[],"text":"You created a great email for your customers, giving them the latest news and views from your agency. When you check the open rates, they look good! This must mean your audience is opening your emails and reading them, right?"}],"markDefs":[],"style":"normal"},{"_key":"3d6f570082e5","_type":"block","children":[{"_key":"0120bc2ac81f0","_type":"span","marks":[],"text":"Wrong."}],"markDefs":[],"style":"normal"},{"_key":"3082f71c4879","_type":"block","children":[{"_key":"58202d331df10","_type":"span","marks":[],"text":"Email marketing is the cornerstone of many businesses’ digital marketing, and open rates have always been one of the key ways we measure campaign success."}],"markDefs":[],"style":"normal"},{"_key":"f4bfcd4262d6","_type":"block","children":[{"_key":"31c8fb77e8ce0","_type":"span","marks":[],"text":"But we can’t rely on that metric anymore thanks to changes in consumer privacy brought about by Apple. The "},{"_key":"0255ef8cb891","_type":"span","marks":["2173905ea0a4"],"text":"Apple Mail Privacy Protection"},{"_key":"f6c6d2470c62","_type":"span","marks":[],"text":" update, released in June 2021, might well be the end of the ‘open rates’ metric."}],"markDefs":[{"_key":"2173905ea0a4","_type":"externalLink","blank":false,"href":"https://www.apple.com/newsroom/2021/06/apple-advances-its-privacy-leadership-with-ios-15-ipados-15-macos-monterey-and-watchos-8/"}],"style":"normal"},{"_key":"17baee819789","_type":"block","children":[{"_key":"90e014c81f720","_type":"span","marks":[],"text":"Why open rates are not as relevant as they used to be"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"e1cfeaa42736","_type":"block","children":[{"_key":"fde24500c5d50","_type":"span","marks":[],"text":"Apple’s update is automatically installed for anyone who has updated their phone software since last year’s release."}],"markDefs":[],"style":"normal"},{"_key":"cdbf282c4521","_type":"block","children":[{"_key":"2d1b81e96b2e0","_type":"span","marks":[],"text":"Essentially the update ‘pre-fetches’ content in emails, which downloads whether the email is opened or not. Imagine you had a bouncer standing at your letterbox who opened every letter to check it was safe before giving it to you – whether you read the letter or not, it's been opened. This means everyone using the latest Apple software will show a 100% open rate, even if they don’t open the email!"}],"markDefs":[],"style":"normal"},{"_key":"02e167f19a74","_type":"block","children":[{"_key":"3fe255ea5be90","_type":"span","marks":[],"text":"Due to the sheer scale of Apple in the market and the prevalence of Apple Mail across iPhones, Macs and iPads, it’s a significant change. According to "},{"_key":"1d082ab28816","_type":"span","marks":["1dde07922bc8"],"text":"Campaign Monitor"},{"_key":"82639db0051d","_type":"span","marks":[],"text":", it’s almost doubled open rates from just below 20% to over 35%. How many companies are out there thinking their open rates are getting better?"}],"markDefs":[{"_key":"1dde07922bc8","_type":"externalLink","blank":false,"href":"https://www.campaignmonitor.com/blog/email-marketing/the-future-of-open-rates/"}],"style":"normal"},{"_key":"f11440a5bf9e","_type":"block","children":[{"_key":"a0a57405fc640","_type":"span","marks":[],"text":"Why did Apple do this?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"ff989a94efce","_type":"block","children":[{"_key":"33ddc7be2e0b0","_type":"span","marks":[],"text":"From Apple’s perspective, it's all about giving consumers more control over how apps use their data. For example, it stops email senders from using ‘invisible pixels’ that can collect information about the user/recipient."}],"markDefs":[],"style":"normal"},{"_key":"6733a2d18506","_type":"block","children":[{"_key":"81e5b145b4c50","_type":"span","marks":[],"text":"While these increases in privacy and control are pretty good news for the consumer, those of us who want to communicate with a customer base and measure the effectiveness have our work cut out for us."}],"markDefs":[],"style":"normal"},{"_key":"9ef19893562a","_type":"block","children":[{"_key":"dbdb3ab629c30","_type":"span","marks":[],"text":"But we can’t solely blame our favourite fruit-y tech giant for the unreliability of open rates. It might surprise you to learn that they weren’t actually that reliable to begin with…"}],"markDefs":[],"style":"normal"},{"_key":"bd94b7b3149f","_type":"block","children":[{"_key":"36d5acf9320c0","_type":"span","marks":[],"text":"How did open rates work before these changes?"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"dd0bbfd6354f","_type":"block","children":[{"_key":"2218b9b1384d0","_type":"span","marks":[],"text":"Measuring opens isn’t as technical as you might think! Here’s how it works."}],"markDefs":[],"style":"normal"},{"_key":"36c5a46ee250","_type":"block","children":[{"_key":"5a226aa7cc350","_type":"span","marks":[],"text":"The basic technology is placing a very small (one single pixel) image in the email, and then counting how many times that image is ‘downloaded’ (which usually happens when the email is opened)."}],"markDefs":[],"style":"normal"},{"_key":"c537ba1f988c","_type":"block","children":[{"_key":"abd08b1cec700","_type":"span","marks":[],"text":"Because of this fairly basic way of measuring opens, it’s "},{"_key":"36b774c004d0","_type":"span","marks":["1c6997461ea2"],"text":"always been a little sketchy."},{"_key":"6649b1ebd64d","_type":"span","marks":[],"text":" There’s quite a few different scenarios that might happen when you send a marketing email, including:"}],"markDefs":[{"_key":"1c6997461ea2","_type":"externalLink","blank":false,"href":"https://developermedia.com/email-open-rates-misleading-metrics-best-practices-2/#:~:text=Nobody%20can%20accurately%20report%20on,by%20as%20much%20as%2035%25."}],"style":"normal"},{"_key":"08033b49ec80","_type":"block","children":[{"_key":"f7eeba9d18590","_type":"span","marks":[],"text":"emails are opened and read (best case scenario!)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"37fce1315d29","_type":"block","children":[{"_key":"68dc067886e80","_type":"span","marks":[],"text":"emails are read in preview without downloading images (so we can’t track them)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"5ea8953c6c41","_type":"block","children":[{"_key":"10183600d02c0","_type":"span","marks":[],"text":"emails are read on a mobile device or computer, like the gmail app on your phone, or Outlook on a laptop (Since each tracks differently, this skews results)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"ae79a0ad1550","_type":"block","children":[{"_key":"b2ddf683a7150","_type":"span","marks":[],"text":"some bounce (So you can remove them from your mailing list at least)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"d2274a0fd690","_type":"block","children":[{"_key":"4a1d9a95802f0","_type":"span","marks":[],"text":"some are blocked"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"239721b14965","_type":"block","children":[{"_key":"48690021b43c0","_type":"span","marks":[],"text":"emails are deleted before they are opened (So they’re never opened, let alone read)"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"3a6c0d3648e3","_type":"block","children":[{"_key":"3e404c0ef7170","_type":"span","marks":[],"text":"some, when opened, have their images blocked by your email"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"75cd4c0431d8","_type":"block","children":[{"_key":"c03aca2ada6c","_type":"span","marks":[],"text":"With all these possible scenarios, it’s always been tricky to know how your emails are actually being received, making open rates a very wobbly metric."}],"markDefs":[],"style":"normal"},{"_key":"8a17ba23cfb4","_type":"block","children":[{"_key":"e66021055d4e0","_type":"span","marks":[],"text":"So what do we do now?"}],"markDefs":[],"style":"normal"},{"_key":"6418e1adab36","_type":"block","children":[{"_key":"f6ced6e22ca20","_type":"span","marks":[],"text":"Don’t worry, it’s not all doom and gloom! There are other ways of getting insight into how much you’re connecting with your email audience."}],"markDefs":[],"style":"normal"},{"_key":"f0bcdd124561","_type":"block","children":[{"_key":"e6755d8916370","_type":"span","marks":[],"text":"Switch to the click!"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"2ef542ce5ffc","_type":"block","children":[{"_key":"1411607508a80","_type":"span","marks":[],"text":"One way is to simply shift your focus to other email metrics, like click rates. Click rates are much more accurate as this metric counts clicks of links or images within the email. Here are some practical ways you can encourage clicks."}],"markDefs":[],"style":"normal"},{"_key":"ba00ce7483e4","_type":"block","children":[{"_key":"60e5c00a6366","_type":"span","marks":[],"text":"Make sure your links are obvious to the reader. Use a different colour for URLs, or create a handy “Find out more” button."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"d868b8718a13","_type":"block","children":[{"_key":"659a2b403e290","_type":"span","marks":[],"text":"Include links in the email header, footer and images."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"4d9a07940e6f","_type":"block","children":[{"_key":"64e815cec75c0","_type":"span","marks":[],"text":"Don’t give everything away in your email – write a catchy snippet to encourage readers to click through to find out more."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"bc4e71d364a7","_type":"block","children":[{"_key":"1127b47dee850","_type":"span","marks":[],"text":"Take your reader to the exact location on your website that you want them to visit – for example, don’t just link to your blog hub, go directly to the specific blog.\n"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"5cfe6d880d6a","_type":"block","children":[{"_key":"40d2e5f584730","_type":"span","marks":[],"text":"It’s also important to remember that the goal of every email isn’t always to click something. If you’re sending an email to your clients about the agency’s opening hours over a long weekend for example, they may open the email, read the info, and nothing else is required of them – no clicks needed."}],"markDefs":[],"style":"normal"},{"_key":"da556f3136eb","_type":"block","children":[{"_key":"5aae7fb764b70","_type":"span","marks":[],"text":"Ask your audience what they want"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"5c1d68e37676","_type":"block","children":[{"_key":"2d25358a10640","_type":"span","marks":[],"text":"Ask your audience what sort of content they want to see from you with a simple survey in one of your emails. They might be interested in advice about the local property market, info on investment property management, or even tips on renovations. Once you have a good grasp of what they want to receive, you can adjust your emails accordingly. A bonus is your audience will feel heard and know that you value their opinions."}],"markDefs":[],"style":"normal"},{"_key":"c0006b243ecf","_type":"block","children":[{"_key":"dbac603f2ce60","_type":"span","marks":[],"text":"Get their reactions 😀"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"6c99b4fa3747","_type":"block","children":[{"_key":"e4e3354d319b","_type":"span","marks":[],"text":"Do you link to blogs in your email newsletters? This is a familiar email format, but here’s how to really make it work for you. Think about adding reactions to your blogs, in the same way Facebook has likes. Consider a free tool like "},{"_key":"1bfa56bf7f4a","_type":"span","marks":["5a2cbfe56448"],"text":"sharethis"},{"_key":"6284ec1c1312","_type":"span","marks":[],"text":" that lets you add reactions to your website to get additional insight into how your audience is feeling."}],"markDefs":[{"_key":"5a2cbfe56448","_type":"externalLink","blank":false,"href":"https://sharethis.com/"}],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-0a5c8f4b4c087ed7c5999886b929dfef709d8358-2949x1966-jpg","_type":"reference"}},"date":"2022-05-06","excerpt":"You check your email news open rates and they look good! This must mean your audience is opening your emails and reading them, right? Wrong.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"c281acff5a9e","_ref":"ade42534-0c4f-4498-b760-6915b66d427d","_type":"relatedItem"},{"_key":"42a8fde7807f","_ref":"25231097-e810-48b5-a1d7-cf2dbfa38f96","_type":"relatedItem"},{"_key":"e7a171467122","_ref":"6ee89225-3d77-4a62-b756-b58a43bccc7e","_type":"relatedItem"}]},"slug":"blog/why-email-open-rates-dont-tell-the-truth-(and-how-to-get-around-it)","title":"Why email open rates don’t tell the truth (and how to get around it!)","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-05-02T04:28:58Z","_id":"7022b0f4-9b1f-4d1f-bf57-a4e24b253eef","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"29cbd654af94","_type":"block","children":[{"_key":"cec84a08e4fb0","_type":"span","marks":[],"text":"Manual accounting has no place on a Fijian holiday."}],"markDefs":[],"style":"normal"},{"_key":"c61e4165d45e","_type":"block","children":[{"_key":"e5df0aa498560","_type":"span","marks":[],"text":"For Tennille Mugridge, Managing Director of Home Specialist Property Management (NSW, Central Coast), this was a sad reality, every Christmas."}],"markDefs":[],"style":"normal"},{"_key":"decce579ac90","_type":"block","children":[{"_key":"eb2c7bd108cb0","_type":"span","marks":[],"text":"Until she discovered Ailo, that is."}],"markDefs":[],"style":"normal"},{"_key":"2289d8cd06d3","_type":"testimonial","author":"Tennille Mugridge, Managing Director of Home Specialist Property Management ","image":{"_type":"image","asset":{"_ref":"image-fdfd3d3f79effc87f52163329b8a379e3c70366a-672x592-jpg","_type":"reference"}},"quote":[{"_key":"14a31e408b9c","_type":"block","children":[{"_key":"e7a1422d33f50","_type":"span","marks":[],"text":"I can’t tell you how many times I did end-of-month in December from Fiji. Not anymore! Ailo takes care of that."}],"markDefs":[],"style":"normal"}]},{"_key":"841e0a9f1d3e","_type":"block","children":[{"_key":"8fbc931a781a","_type":"span","marks":[],"text":"3 things that persuaded Tennille to move to Ailo"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4d2f71a2d4a6","_type":"block","children":[{"_key":"346913efa8730","_type":"span","marks":[],"text":"Three main things persuaded Tennille to take the plunge and get Ailo for her business. The first? Not having to manually receipt rent every morning."}],"markDefs":[],"style":"normal"},{"_key":"c0051c71210b","_type":"block","children":[{"_key":"357d895bb4fe0","_type":"span","marks":[],"text":"“I love not having to do a download every morning for rent payments. It’s so time consuming.”"}],"markDefs":[],"style":"normal"},{"_key":"9b0ff13017ac","_type":"block","children":[{"_key":"2c57f8d999130","_type":"span","marks":[],"text":"The second? Auto bill payments."}],"markDefs":[],"style":"normal"},{"_key":"62cfb17b1f09","_type":"block","children":[{"_key":"fd769eef40600","_type":"span","marks":[],"text":"“We used to spend a lot of time every Friday paying our suppliers. With Ailo this is no longer considered a task for our team - bills get paid automatically through the app and they even get paid faster, which is fantastic for our partners!” Tennille said."}],"markDefs":[],"style":"normal"},{"_key":"4853128af520","_type":"block","children":[{"_key":"af34067c046f0","_type":"span","marks":[],"text":"“The third aspect of Ailo I love is that I can reduce the transactions in the trust account and get some of our business banking fees down!”"}],"markDefs":[],"style":"normal"},{"_key":"ffc2800182a8","_type":"imageBlock","background":{"title":"Pink","value":"#FDEDF1"},"visual":{"_type":"image","asset":{"_ref":"image-4bc623cbc7a83a8add48f3dd4c49c1e1602a39d4-1121x860-png","_type":"reference"}}},{"_key":"b7c96c2d2160","_type":"block","children":[{"_key":"c49e172eebc50","_type":"span","marks":[],"text":"Tennille said with Ailo, rent is largely getting paid on time, all the time, so investors are happy too."}],"markDefs":[],"style":"normal"},{"_key":"077115cf2584","_type":"block","children":[{"_key":"95abc80576280","_type":"span","marks":[],"text":"“There’s a variety of ways for tenants to pay rent, and handy reminders, so payments are much less likely to get missed. Arrears for our agency are now basically non-existent,” she said."}],"markDefs":[],"style":"normal"},{"_key":"76ccb49b1f3e","_type":"block","children":[{"_key":"750b2ce88944","_type":"span","marks":[],"text":"Helping to shape the product as it evolves"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f9a2d51aed81","_type":"block","children":[{"_key":"3608ca3db5540","_type":"span","marks":[],"text":"Ailo has given Tennille her holidays back, and a whole lot more. Home Specialist was an early adopter of Ailo (sixth on board!) and Tennille and her team have played an important role in shaping the product into what it is today."}],"markDefs":[],"style":"normal"},{"_key":"8fdc6f79675c","_type":"block","children":[{"_key":"f00e0fa31c040","_type":"span","marks":[],"text":"“There’s lots of benefits to joining early. 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A soy flat white."}],"markDefs":[],"style":"normal"},{"_key":"64095d416a55","_type":"block","children":[{"_key":"4f02ccc25456","_type":"span","marks":[],"text":"Generally every day is different, but it will usually involve training the team, attending meetings, and of course assisting our customers with any queries they have about using Ailo."}],"markDefs":[],"style":"normal"},{"_key":"9b8423bd79d2","_type":"block","children":[{"_key":"b1a7a1de4af60","_type":"span","marks":[],"text":"I run training sessions with our staff to ensure everyone has the skills they need to give fantastic customer support. Ailo is a fast-moving business, and we are updating the product all the time. 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If they transfer the funds out, they can put it straight to their mortgage, or use the money for whatever they want."}],"markDefs":[],"style":"normal"},{"_key":"fb43855e5f2e","_type":"block","children":[{"_key":"0bd9b1d8a3560","_type":"span","marks":[],"text":"I’ve worked in the industry for many years, and investors have never had this much choice and transparency before. 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The rows of shiny new release tapes and DVDs, the popcorn and chips by the counter, the heady anticipation of a night of entertainment? It was fantastic."}],"markDefs":[],"style":"normal"},{"_key":"3af049feef71","_type":"block","children":[{"_key":"0bab8406ffbc0","_type":"span","marks":[],"text":"Who would have thought, as we rode home clutching our "},{"_key":"0bab8406ffbc1","_type":"span","marks":["em"],"text":"Mighty Ducks"},{"_key":"0bab8406ffbc2","_type":"span","marks":[],"text":" and "},{"_key":"0bab8406ffbc3","_type":"span","marks":["em"],"text":"X Files"},{"_key":"0bab8406ffbc4","_type":"span","marks":[],"text":" tapes, that the entire Blockbuster experience would be completely obliterated?"}],"markDefs":[],"style":"normal"},{"_key":"6548601af4e5","_type":"block","children":[{"_key":"551849733ebf0","_type":"span","marks":[],"text":"As sad as the blow to our nostalgia might feel, the reality is that no industry has an automatic right to exist. Only industries that provide value to customers can be assured of their place."}],"markDefs":[],"style":"normal"},{"_key":"e4426fd3d421","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"785d1409593d","_type":"block","children":[{"_key":"89095bd8adee0","_type":"span","marks":[],"text":"“If events transpire so that the proposition is no longer valued by the consumers, the very existence of that industry is placed under threat.”"}],"markDefs":[],"style":"normal"}]},{"_key":"0b918f479c39","_type":"block","children":[{"_key":"10997be2b4750","_type":"span","marks":[],"text":"The other aspect of this is that if we assume that our industry is here to stay, we will avoid facing some of the most challenging questions that we urgently need to face."}],"markDefs":[],"style":"normal"},{"_key":"7891f4f805f6","_type":"block","children":[{"_key":"45ea067badd80","_type":"span","marks":[],"text":"Which brings us to a daring question to ponder: Does our industry have the right to exist?"}],"markDefs":[],"style":"normal"},{"_key":"d615492d8df1","_type":"block","children":[{"_key":"8f49d5deb095","_type":"span","marks":[],"text":"The history of vanishing industries"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9b57ec185c3b","_type":"block","children":[{"_key":"2239206e81b20","_type":"span","marks":[],"text":"History is littered with stories of industries that have almost completely disappeared. Most of them have failed because they’ve been superseded by technological advances."}],"markDefs":[],"style":"normal"},{"_key":"c5c4a393109f","_type":"block","children":[{"_key":"1d7145f4d11b0","_type":"span","marks":[],"text":"For example, the horse and buggy was replaced by the motor car. Transport revolutionised by the jet plane. Mail was largely replaced by faxes and then faxes were superseded by email. There are hundreds of examples and they make for interesting reading."}],"markDefs":[],"style":"normal"},{"_key":"42cdc3b59110","_type":"block","children":[{"_key":"cb844f4d1b330","_type":"span","marks":[],"text":"Ultimately, though, I find these case studies unsatisfying because in most of them, the industry is superseded by something fundamentally different that renders the original industry obsolete. No passenger ship builder would be expected to invent the jet airplane. For these industries, their time was up and that was that."}],"markDefs":[],"style":"normal"},{"_key":"9777ad1ebafe","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"352a79dcf92a","_type":"block","children":[{"_key":"72d0ae9a8d980","_type":"span","marks":[],"text":"“What’s far more interesting to me are those industries that fail for cultural reasons.”"}],"markDefs":[],"style":"normal"}]},{"_key":"6b261524af87","_type":"block","children":[{"_key":"364bf3457a510","_type":"span","marks":[],"text":"These are industries that are not sunk because they are overtaken by a new, competing industry, but rather fall under their own weight, for entirely avoidable reasons. These are the truly fascinating case studies, rich with contradictory information and what-ifs. What happens to an industry that deludes itself into complacency, thinking that there is no need to change? Or if there’s a market shift, decides that retreating and bunkering-in is the safest option?"}],"markDefs":[],"style":"normal"},{"_key":"e1e2414b200f","_type":"block","children":[{"_key":"4da72f29bc980","_type":"span","marks":[],"text":"There are a couple of classic examples. My favourite one is the taxi industry"}],"markDefs":[],"style":"normal"},{"_key":"9336af6dd0a4","_type":"block","children":[{"_key":"de949dce74690","_type":"span","marks":[],"text":"and its collective failure, essentially globally, to address the self-evident issues"}],"markDefs":[],"style":"normal"},{"_key":"532b99889d79","_type":"block","children":[{"_key":"3dfdf89b4fa40","_type":"span","marks":[],"text":"in that industry, instead retreating behind regulation and its government- granted monopoly. As we all now know, that was a potentially fatal mistake."}],"markDefs":[],"style":"normal"},{"_key":"1585d48df958","_type":"block","children":[{"_key":"8393dbfed3920","_type":"span","marks":[],"text":"Their failure to act has allowed another service to develop that was based on one simple idea: creating a marketplace for the service and having each person reviewed and judged by others. Uber has not succeeded in gaining significant market share quickly because of technology, it’s succeeded by having a superior cultural DNA. Now, the rest of the game is being played out."}],"markDefs":[],"style":"normal"},{"_key":"c5ff6fbd2929","_type":"block","children":[{"_key":"4813e9c618fc","_type":"span","marks":[],"text":"How Blockbuster went bust"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ed41b3a9886d","_type":"block","children":[{"_key":"9df2f6b07f47","_type":"span","marks":[],"text":"There’s another great example in the entertainment industry. Those born before 2000 will remember Blockbuster. At their peak they were the largest movie rental company in the world. They had almost 10,000 stores and around 60,000 employees. Customers would regularly drive to their local Blockbuster and browse for movies."}],"markDefs":[],"style":"normal"},{"_key":"ecb887dfe475","_type":"block","children":[{"_key":"c1df23d9fd290","_type":"span","marks":[],"text":"In 2003, Blockbuster had revenue of US$6 billion and made almost US$500 million in profit. The company was only founded in 1985, so it was a relatively young company competing in a large market for movie rentals. Regardless, it was the dominant player and it was aggressive. The inherent conflict in its culture though, was that the entire profitability of the company was driven by late fees. If people returned movies on time, Blockbuster would actually lose money. Their business model relied on the consumer’s laziness to make a profit."}],"markDefs":[],"style":"normal"},{"_key":"699f5748b273","_type":"block","children":[{"_key":"3916d18c6a110","_type":"span","marks":[],"text":"Netflix came along in 1997. At first, it developed a mail-order model for DVDs"}],"markDefs":[],"style":"normal"},{"_key":"9b83f08a32b0","_type":"block","children":[{"_key":"9cff0cee1e440","_type":"span","marks":[],"text":"that then evolved into a streaming service. The case study of how Netflix did this is interesting in itself, but the more important point for this exercise is that Blockbuster failed to recognise its model was under threat until it was all too late (Blockbuster in fact turned back an early opportunity to buy Netflix cheaply). And it wasn’t just Blockbuster, it was the industry as a whole. They just couldn’t imagine that all of their stores, their inventory and their employees could be of no value in the future. So, they ignored all the evidence and just assumed their industries were safe. Today, I doubt few can remember the last time they rented a DVD from a movie store!"}],"markDefs":[],"style":"normal"},{"_key":"beda2f77bc82","_type":"block","children":[{"_key":"f5cb96c63dbb0","_type":"span","marks":[],"text":"The cause of Blockbuster’s failure (and the others like it) was cultural."}],"markDefs":[],"style":"normal"},{"_key":"1bc31986b38e","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"6da1ee6229eb","_type":"block","children":[{"_key":"17cb9fa594c90","_type":"span","marks":[],"text":"“A poor culture can kill an industry as quickly as a technology shift.”"}],"markDefs":[],"style":"normal"}]},{"_key":"fdb98c007272","_type":"block","children":[{"_key":"73cea9b98fb60","_type":"span","marks":[],"text":"The need for a cultural change"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"7d4ae31d922f","_type":"block","children":[{"_key":"c15b3f4275970","_type":"span","marks":[],"text":"The structural weakness in those cultures can often be traced back to a broad-based assumption that the industry itself is timeless and necessary - because it has been so, it must always be so. That complacency becomes the seeds of the industry’s inevitable destruction."}],"markDefs":[],"style":"normal"},{"_key":"7f95fe0e3bcc","_type":"block","children":[{"_key":"2c1e0b9132ae0","_type":"span","marks":[],"text":"Does our industry suffer from this thinking? What are the big risks to our industry? Perhaps it will be a technology service that makes it much easier for a private investor to manage their own property. Perhaps it will be financial planners broadening services into property management. Perhaps tax changes will be implemented that make investing in real estate unattractive for the ‘mum and dad’ investor. Perhaps our industry"}],"markDefs":[],"style":"normal"},{"_key":"8b95f9c39ff9","_type":"block","children":[{"_key":"6db64c04d3350","_type":"span","marks":[],"text":"will follow the US model of the large ‘multi-family’ model and move to a more professional ownership model, run by investment funds. Maybe banks will offer property management services to their mortgage clients and use their branch networks to manage them. Maybe the industry will remain, but property investment levels will fall to those levels achieved in the US, making the industry itself unappealing. There will be people who read this list and instinctually say “that’s ridiculous, that will never happen”. To those, I suggest imagining the stance of a board member of a taxi company five years ago, or Blockbuster in 2005. Would their reaction have been one of ridicule, too?"}],"markDefs":[],"style":"normal"},{"_key":"41753eabb6c6","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"33645ccdfd76","_type":"block","children":[{"_key":"3f0e657122300","_type":"span","marks":[],"text":"“I am an optimist on our industry’s potential, but I do worry about it, too. I don’t think optimism is possible without the associated concern, because if we want to achieve our potential, we do need to change our industry’s culture.”"}],"markDefs":[],"style":"normal"}]},{"_key":"40b2de027314","_type":"block","children":[{"_key":"1073973ad3f00","_type":"span","marks":[],"text":"If we don’t recognise the need for change, the need to fix the culture, then I fear for our industry. No industry has the right to exist and like everyone else, we have to fight for ours if we want to survive."}],"markDefs":[],"style":"normal"},{"_key":"2ebc1571d6cd","_type":"block","children":[{"_key":"c98b2b050a540","_type":"span","marks":[],"text":"An industry cannot move forward unless we accept that it continually underserves its clients. There is always more to be done and now more than ever, customer expectations are always increasing. Even if a company offers a great service today, that service will not be great in a year or two. This is just a basic law of our market-driven economy."}],"markDefs":[],"style":"normal"},{"_key":"a3c428a15d05","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"545962d2cbc6","_type":"block","children":[{"_key":"86102bc2c0980","_type":"span","marks":[],"text":"“Business owners who don’t accept this basic premise will not make the changes and commit to the innovation that companies need to undergo to stay relevant to their customers.”"}],"markDefs":[],"style":"normal"}]},{"_key":"b17602346ae9","_type":"block","children":[{"_key":"24ae94ef26070","_type":"span","marks":[],"text":"Regardless of personal opinion on the matter, there are plenty of people who are looking for market gaps and opportunities to fill. There are plenty of cashed-up companies looking at ways to offer a different service to investors, ideally without the need to use real estate agents."}],"markDefs":[],"style":"normal"},{"_key":"38c9e65146a9","_type":"block","children":[{"_key":"0087956b65970","_type":"span","marks":[],"text":"Those new models will only be effective if we as an industry fail to accept that we can – and must – do better."}],"markDefs":[],"style":"normal"},{"_key":"a10710df3ea2","_type":"block","children":[{"_key":"9f7c9d7fab2b0","_type":"span","marks":["em"],"text":"Ailo co-founder and industry expert Ben White has authored three books on the property management industry and is currently working on a fourth. This piece is an excerpt from his book "},{"_key":"f46a4b27b22e","_type":"span","marks":["em","a3e412c5aa93"],"text":"Numbers Game: The Science of Building a Rent Roll"}],"markDefs":[{"_key":"a3e412c5aa93","_type":"linkV2","blank":true,"externalLink":"https://www.amazon.com.au/Numbers-Game-science-growing-rent-ebook/dp/B01E6B9X88","linkType":"url"}],"style":"mediumBody_withSpace"}],"coverImage":{"_type":"image","asset":{"_ref":"image-cec7b1e249579646610c14a4c012c0366de3c2d0-3276x2184-jpg","_type":"reference"}},"date":"2022-03-17","excerpt":" Only industries that provide value to customers can be assured of their place.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"f85c24704cde","_ref":"20a93fef-053e-41ee-8f85-82c737a5b540","_type":"relatedItem"},{"_key":"f978efec910f","_ref":"d2b7ddce-f07c-4519-acf3-f7557efc81fc","_type":"relatedItem"},{"_key":"4c8d079818fd","_ref":"7b20eef9-faee-41b6-895f-e30694a149f9","_type":"relatedItem"}]},"slug":"blog/how-our-industry-can-thrive-(not-just-survive)-in-the-future","title":"How our industry can thrive (not just survive) in the future","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-03-10T01:05:59Z","_id":"d45f80e0-0068-4ce9-b7a9-afd5f40c25b0","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"54bba30512dd","_type":"block","children":[{"_key":"7a4211d99b540","_type":"span","marks":[],"text":"If you’re an Ailo customer, our Customer Support star Mandy Saies probably needs no introduction (but we wrote one just in case)! If you’ve ever had a perplexing problem or needed a technical troubleshoot, there’s a strong chance Mandy was there to help you out."}],"markDefs":[],"style":"normal"},{"_key":"56f549964b4c","_type":"block","children":[{"_key":"eda026c77a680","_type":"span","marks":[],"text":"Since she’s super popular with our customers, we asked Mandy to let us in on her customer service secret sauce – her values, strategies, and instincts for making sure our customers get the absolute best assistance."}],"markDefs":[],"style":"normal"},{"_key":"985f150342d1","_type":"block","children":[{"_key":"ce0497221539","_type":"span","marks":[],"text":"Behold…Mandy’s customer service golden rules!"}],"markDefs":[],"style":"normal"},{"_key":"a9c43f2deaa9","_type":"block","children":[{"_key":"816c7a97f01f","_type":"span","marks":[],"text":"Accept feedback…."},{"_key":"783f7aaf92a61","_type":"span","marks":["em"],"text":"and"},{"_key":"783f7aaf92a62","_type":"span","marks":[],"text":" action it"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3e2c4f9edef0","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-aeaff4462a42ae5f9c0d6e883f0471b66f974987-2521x1338-jpg","_type":"reference"}}},{"_key":"18cf1e85e295","_type":"block","children":[{"_key":"e5354b3e9b650","_type":"span","marks":[],"text":"It’s one thing to take feedback, but for Mandy, it’s vital to take it to the next level and not just note the feedback, but to follow it to a resolution."}],"markDefs":[],"style":"normal"},{"_key":"b3fde8bf7a78","_type":"block","children":[{"_key":"02933d0bb1540","_type":"span","marks":[],"text":"“That is one of my strongest values in my role,” Mandy said."}],"markDefs":[],"style":"normal"},{"_key":"f138720e8f26","_type":"block","children":[{"_key":"9efcbd41fee90","_type":"span","marks":[],"text":"“When I take feedback from a customer, I'll follow it up. When I know the relevant Ailo feature update has been released, I take note and I’ll communicate with the customer and say, ‘guess what, it’s coming out today!’ It’s great to be able to close that loop.”"}],"markDefs":[],"style":"normal"},{"_key":"58e639f6c36e","_type":"testimonial","author":"Mandy Saies","background":{"title":"Lavender","value":"#EAF1FB"},"image":{"_type":"image","asset":{"_ref":"image-206a4cfd0adba6bb0f00b6cd37bbab41674bb8ff-512x512-jpg","_type":"reference"}},"markDefs":null,"quote":[{"_key":"215707872db1","_type":"block","children":[{"_key":"f9d7cc485a77","_type":"span","marks":[],"text":"When I take feedback from a customer, I'll follow it up. When I know the relevant Ailo feature update has been released, I take note and I’ll communicate with the customer and say, ‘guess what, it’s coming out today!’ It’s great to be able to close that loop."}],"markDefs":[],"style":"normal"}]},{"_key":"3ae81ac0660c","_type":"block","children":[{"_key":"7f45f8632fe6","_type":"span","marks":[],"text":"Be human"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"04ee5682038a","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-5874bb82a34be060a39f557a06f68a9e94c55326-757x512-jpg","_type":"reference"}}},{"_key":"860523c05f2a","_type":"block","children":[{"_key":"e377e31047d60","_type":"span","marks":[],"text":"There is a fine line between being professional and coming across as too formal. We may be a tech company, but we don’t employ any robots. Mandy’s advice? Be yourself, be appropriate, but don’t be too stiff. Which brings us to…."}],"markDefs":[],"style":"normal"},{"_key":"52bb186512b0","_type":"block","children":[{"_key":"1ec21dc18af4","_type":"span","marks":[],"text":"Make a connection"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b58995d22b0b","_type":"block","children":[{"_key":"eac37a94b6430","_type":"span","marks":[],"text":"Ask customers about their day, share a joke, and if you’re a pro like Mandy, give them a quick call on their birthday to show you value them!"}],"markDefs":[],"style":"normal"},{"_key":"ca3675d0c23f","_type":"block","children":[{"_key":"90e167d0763e0","_type":"span","marks":[],"text":"“Building a rapport with customers is very important. Everyone deserves respect, and to be listened to,” Mandy said."}],"markDefs":[],"style":"normal"},{"_key":"bb1a39884588","_type":"block","children":[{"_key":"c3cea4b9808b0","_type":"span","marks":[],"text":"“I want to help our customers as much as I can, and if I make a promise to them, I will keep that promise. Even if I don’t have an immediate update, I’ll still call people back to let them know that we’re still working on it.”"}],"markDefs":[],"style":"normal"},{"_key":"74973ea69888","_type":"block","children":[{"_key":"f71760df3ce2","_type":"span","marks":[],"text":"Be a multi-channel champion"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d7a89a726653","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-ab3a5f52e2870b996174b88d4b81b6496428abfd-757x512-jpg","_type":"reference"}}},{"_key":"756561b2b0ae","_type":"block","children":[{"_key":"e4bc4855ada70","_type":"span","marks":[],"text":"One hotline for customer service is"},{"_key":"e4bc4855ada71","_type":"span","marks":["em"],"text":" so"},{"_key":"e4bc4855ada72","_type":"span","marks":[],"text":" 20 years ago! Best practice now is to give your customers a variety of ways to get in touch, so they can choose whatever channel suits them"}],"markDefs":[],"style":"normal"},{"_key":"8f72776228f4","_type":"block","children":[{"_key":"5b6aed5246ff0","_type":"span","marks":[],"text":"“For customer service, it’s really important that we’re readily available – not just by phone, but through email, social media, and chat. These options make it easier for property managers particularly because they’re on the road a lot,” Mandy said."}],"markDefs":[],"style":"normal"},{"_key":"d9229ac88144","_type":"block","children":[{"_key":"a7872bd987e70","_type":"span","marks":[],"text":"“Having multiple lines of communications is important to support different customers’ needs.”"}],"markDefs":[],"style":"normal"},{"_key":"86e7b837a688","_type":"block","children":[{"_key":"4cb8da2d7ba8","_type":"span","marks":[],"text":"Be speedy"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"83e9360bc03a","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-aa8f61300004f2fc2735c7a96fbb5fa5526d1687-757x512-jpg","_type":"reference"}}},{"_key":"ea95ce809f72","_type":"block","children":[{"_key":"7090a0c40d360","_type":"span","marks":[],"text":"This one is straightforward but important. No-one likes waiting around for a response to their support request."}],"markDefs":[],"style":"normal"},{"_key":"b5fda0cd18a4","_type":"block","children":[{"_key":"b5395d1b86090","_type":"span","marks":[],"text":"“Our ultimate goal in our Customer Support team is to make our customers get a fast response. That’s our biggest priority,” Mandy said."}],"markDefs":[],"style":"normal"},{"_key":"f2693faaf78d","_type":"block","children":[{"_key":"3b54874d4c1f","_type":"span","marks":[],"text":"Smile!"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"fb336f7547c9","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-87dad7c054aef6dc7da2d630a584230ab66b971e-757x512-jpg","_type":"reference"}}},{"_key":"fcd42391a953","_type":"block","children":[{"_key":"47dd89d156390","_type":"span","marks":[],"text":"This is Mandy’s 1# tip for customer support calls – it’s simple but significant."}],"markDefs":[],"style":"normal"},{"_key":"d1dde6df476e","_type":"block","children":[{"_key":"373bdf56a97b0","_type":"span","marks":[],"text":"“Smile when you’re talking! The person on the other end of the phone can’t see it, but it actually does change how you communicate with people,” Mandy said."}],"markDefs":[],"style":"normal"},{"_key":"3be43d3dd8ae","_type":"block","children":[{"_key":"18a1434845270","_type":"span","marks":[],"text":"Not only does smiling put you in a good mood while you’re speaking, it will make your voice sound warmer, putting your customer at ease while you help them out."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-6b21388c8088216ccf7ef18608ad95c003a65ab3-1441x591-jpg","_type":"reference"}},"date":"2022-03-14","excerpt":"We asked Mandy to let us in on her customer service secret sauce.","name":null,"previewVisual":null,"related":{"background":{"title":"Cloud","value":"#F7F7F7"},"relatedItems":[{"_key":"96d54bce647d","_ref":"3f832f3c-d60c-4646-993a-b5ac86eee6cf","_type":"relatedItem"},{"_key":"1da6aba68231","_ref":"0e8a1ca8-1c8b-46d6-92a3-40e4efc9bc23","_type":"relatedItem"},{"_key":"3ad323eb9c72","_ref":"958fecb6-230c-4fe1-bb4a-43980ff84da5","_type":"relatedItem"}]},"slug":"blog/the-golden-rules-of-customer-service-according-to-mandy","title":"The golden rules of customer service (according to Mandy)","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-02-23T00:26:12Z","_id":"2a657f08-8b76-4a66-8115-a47d8f4d6ec5","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"ca88829b4bc7","_type":"block","children":[{"_key":"59ea4964c9f40","_type":"span","marks":[],"text":"It goes without saying, social media is prolific. 4.5 billion people are on it, socialising, shopping, learning, finding entertainment, and most importantly, investigating brands and services."}],"markDefs":[],"style":"normal"},{"_key":"b69bf1c18666","_type":"block","children":[{"_key":"bd5d10132574","_type":"span","marks":[],"text":"Every brand you can think of is on it. From mega stars and household names, to your cousin’s girlfriend's pet groodle. Why should property management be any different?"}],"markDefs":[],"style":"normal"},{"_key":"049445f3b4fe","_type":"block","children":[{"_key":"dc129d2d41b5","_type":"span","marks":[],"text":"Landlords use platforms like Facebook and Instagram to research agencies and get a feel for the team before deciding to make contact. Anything you can do to promote your brand, expertise and services on these channels will help to convert those researchers into leads."}],"markDefs":[],"style":"normal"},{"_key":"674f22971f94","_type":"block","children":[{"_key":"d2c509a86502","_type":"span","marks":[],"text":"It doesn’t have to be daunting. Here’s our simple steps to getting started."}],"markDefs":[],"style":"normal"},{"_key":"cf99b81bcfed","_type":"block","children":[{"_key":"138dfea6a5640","_type":"span","marks":[],"text":"Ease yourself in to social media"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4e0aac908b10","_type":"block","children":[{"_key":"7f462d7d12f40","_type":"span","marks":[],"text":"Start with one post per week and build up from there. As long as there are a few posts that talk about your property management team or services that can be found in a scroll or two on your feed, you’re off to a great start!"}],"markDefs":[],"style":"normal"},{"_key":"41899590fb8a","_type":"block","children":[{"_key":"02e3f552ec4b0","_type":"span","marks":["strong"],"text":"Get organised with a calendar"}],"markDefs":[],"style":"normal"},{"_key":"612a72c5925a","_type":"block","children":[{"_key":"bfffe69cdf750","_type":"span","marks":[],"text":"Try using a simple social media planning calendar to remind yourself to post, and get a handy overview of what you’ve already shared. A calendar is also helpful for making note of days to acknowledge, like holidays and special occasions. It’s simple, fast, and effective to wish your followers a Merry Christmas, a Happy Easter, and don’t forget to post about national Thank a Property Manager Day!"}],"markDefs":[],"style":"normal"},{"_key":"b6663c8d857d","_type":"block","children":[{"_key":"12acf91ecd410","_type":"span","marks":["98fc5bfcbb81"],"text":"Trello,"},{"_key":"57147abf3811","_type":"span","marks":[],"text":" and "},{"_key":"26331ea8ac8a","_type":"span","marks":["21b08e3c27d3"],"text":"HubSpot"},{"_key":"5eec4c43ecc6","_type":"span","marks":[],"text":" have great free calendar options to help you plan."}],"markDefs":[{"_key":"21b08e3c27d3","_type":"linkV2","blank":false,"externalLink":"https://blog.hubspot.com/marketing/social-media-calendar-tools","linkType":"url"},{"_key":"98fc5bfcbb81","_type":"linkV2","blank":false,"externalLink":"https://trello.com","linkType":"url"}],"style":"normal"},{"_key":"1867d72ca389","_type":"block","children":[{"_key":"36cd525bf4c60","_type":"span","marks":[],"text":"Content ideas for social media"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"7f6be6628874","_type":"block","children":[{"_key":"e0eef4ad03910","_type":"span","marks":["strong"],"text":"What makes you better than your competition"}],"markDefs":[],"style":"normal"},{"_key":"59ece2c64ad8","_type":"block","children":[{"_key":"7071af3a9c080","_type":"span","marks":[],"text":"Your audience will want to know why to choose your agency over other options. Strong selling points include investment in the latest technology, low arrears, faster income for investors, and good communication with clients. Our agencies using Ailo have had great success showcasing these benefits on their social accounts, with posts often leading to enquiries from clients as well as competitors!"}],"markDefs":[],"style":"normal"},{"_key":"5f6dd4f27483","_type":"imageBlock","background":{"title":"Pink","value":"#FDEDF1"},"markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-e40219d32e8f3ab300ae8ff7bf7a5251ec068118-2000x1508-png","_type":"reference"}}},{"_key":"7c39dd6afd53","_type":"block","children":[{"_key":"376b6955ca030","_type":"span","marks":["strong"],"text":"Industry insights"}],"markDefs":[],"style":"normal"},{"_key":"625a74671f4f","_type":"block","children":[{"_key":"892f38b1ccdb0","_type":"span","marks":[],"text":"As a property management expert, are there insights you can share that others will find helpful? You could post once a week explaining a real estate term for your followers, share which market you predict is about to explode, or give a shout-out to your most trusted tradesperson (which they would appreciate!)."}],"markDefs":[],"style":"normal"},{"_key":"a4eb93e7f880","_type":"block","children":[{"_key":"04845c027ab90","_type":"span","marks":[],"text":"\n"},{"_key":"73f7d8d16b3a","_type":"span","marks":["strong"],"text":"Fun stuff"}],"markDefs":[],"style":"normal"},{"_key":"f0717ab02256","_type":"block","children":[{"_key":"8cda2474b6f00","_type":"span","marks":[],"text":"Behind the scenes staff content such as morning teas, new office decor, fundraisers or someone bringing their dog into the office shows a more personable side of the business. Communicating with followers with genuine emotion can be a powerful way to connect and makes you seem more human. This is particularly good content for Stories on Instagram and Facebook."}],"markDefs":[],"style":"normal"},{"_key":"799c2040cec4","_type":"block","children":[{"_key":"e4def017f8ee0","_type":"span","marks":[],"text":"\n"},{"_key":"c30b113088b60","_type":"span","marks":["strong"],"text":"Community highlights"}],"markDefs":[],"style":"normal"},{"_key":"04ae96fd4e0c","_type":"block","children":[{"_key":"e8a4467c697d0","_type":"span","marks":[],"text":"Why not choose a local business to promote once a month? Take a quick photo of their business (ask permission first!), and write a short caption about what they do and why they’re great. Follow their social accounts and be sure to like and share their content. They will most likely do the same! This is great for brand building, strengthening connections with local businesses, and showing your followers that you’re an expert on the locale!"}],"markDefs":[],"style":"normal"},{"_key":"42f641ddb92a","_type":"block","children":[{"_key":"2b63b4af34e20","_type":"span","marks":["strong"],"text":"Achievements"}],"markDefs":[],"style":"normal"},{"_key":"1ecaf481f936","_type":"block","children":[{"_key":"a756413483fc0","_type":"span","marks":[],"text":"Share your successes, like thank yous from customers, pictures of new tenants in their homes, or industry awards. Good news deserves to be shared and it helps to build an image of a successful and thriving agency."}],"markDefs":[],"style":"normal"},{"_key":"1738800d983e","_type":"imageBlock","background":{"title":"Pink","value":"#FDEDF1"},"markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-123e0744152c2bb17951c5ee0c7d62790ee0c4f5-1054x754-png","_type":"reference"}}},{"_key":"a55ceef4536c","_type":"block","children":[{"_key":"cbe15cb2fec80","_type":"span","marks":[],"text":"You don’t need to be Hemingway to pen a good post! Keep your captions relatively short and professional (always check spelling and grammar), but don’t be afraid to show some personality. Emojis are an easy way to have fun (but don’t use too many, 1-2 per post max), and when posting Facebook or Instagram Stories it’s totally acceptable to use the odd sticker or animation."}],"markDefs":[],"style":"normal"},{"_key":"415d26097df5","_type":"block","children":[{"_key":"53f0de43bddf0","_type":"span","marks":["strong"],"text":"Include industry hashtags"}],"markDefs":[],"style":"normal"},{"_key":"d73135fe5b53","_type":"block","children":[{"_key":"25d1c86c19840","_type":"span","marks":[],"text":"Hashtags are a great tool to align your content with your target audience. They make your posts easier to find for people who want to see content on a specific topic. You can also follow hashtags on Instagram to see content you’re interested in appear in your feed. This will also give you more ideas for what to post!"}],"markDefs":[],"style":"normal"},{"_key":"53e4d99f04cf","_type":"block","children":[{"_key":"83f776988202","_type":"span","marks":[],"text":"A quick search for popular hashtags for your industry will show you which to include. Choose a couple of general hashtags like #realestate and #propertymanagement and add some more specific tags to increase your chances of appearing to the right audience."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-4f86e052939e6d03752cd6073030b7a85fb12bfd-1568x864-gif","_type":"reference"}},"date":"2022-03-01","excerpt":"Promote your brand, expertise and services on social media and help convert researchers into leads.","name":null,"previewVisual":null,"related":{"background":{"title":"Cloud","value":"#F7F7F7"},"relatedItems":[{"_key":"e3c3e8938577","_ref":"3dcb2f2f-92c3-469b-8496-cc1355b07385","_type":"relatedItem"},{"_key":"1bbb6c7e610d","_ref":"131d09b2-44f9-4cf7-8209-bed0ee466d9f","_type":"relatedItem"},{"_key":"e1a2505c2994","_ref":"6ee89225-3d77-4a62-b756-b58a43bccc7e","_type":"relatedItem"}]},"slug":"blog/your-cheat-sheet-to-getting-started-on-social-media","title":"Your cheat sheet to getting started on social media","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-02-23T02:56:50Z","_id":"ef39b36e-5ab5-482a-9359-caaa6c2d09aa","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Ben White","picture":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"0c0b32d7c690","_type":"block","children":[{"_key":"ba5d0ff0c43f0","_type":"span","marks":[],"text":"One of the most destructive elements that will thwart a company’s growth plans is the typical management agreement."}],"markDefs":[],"style":"normal"},{"_key":"45e1c3844267","_type":"block","children":[{"_key":"eb3a6d13f38b0","_type":"span","marks":[],"text":"These often have the unintended consequence of undermining all the work the company has done to define its point of difference and connect to its targeted investor segments."}],"markDefs":[],"style":"normal"},{"_key":"3b6027e11797","_type":"block","children":[{"_key":"3802b313234b0","_type":"span","marks":[],"text":"In most jurisdictions, the law determines a set of information that must be included in a management agreement. Typically, there’ll also be a page where all the company’s fees are listed, usually called a fee card. This inclusion automatically puts the company on the back foot."}],"markDefs":[],"style":"normal"},{"_key":"56652a49746b","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"4d786135994d","_type":"block","children":[{"_key":"6382b7e6f3130","_type":"span","marks":[],"text":"“The problem is that fee cards reduce everything a company does to generic language and forces the discussion to fees.”"}],"markDefs":[],"style":"normal"}]},{"_key":"1f590802fcdf","_type":"block","children":[{"_key":"bc1b7a2c181f0","_type":"span","marks":[],"text":"They also serve to reinforce a persistent perception among investors that property management is just about finding tenants, collecting rent and fixing things when they break."}],"markDefs":[],"style":"normal"},{"_key":"23e74be43f86","_type":"block","children":[{"_key":"bf3f5c7602c70","_type":"span","marks":[],"text":"“Over the time since, the role of a property management company has changed so much. We are risk managers, tenancy managers, investment managers, negotiators, bill payers, paralegals and compliance inspectors.”"}],"markDefs":[],"style":"normal"},{"_key":"d2cfe90c391d","_type":"block","children":[{"_key":"a13810cb06c00","_type":"span","marks":[],"text":"The change to our role has occurred within the context of a much more complex legal framework for managing tenancies with many more nuances impacting the rights and obligations for investors, tenants and agents. And yet, few management agreements or fee cards have evolved to match that change."}],"markDefs":[],"style":"normal"},{"_key":"daf18c18bacb","_type":"block","children":[{"_key":"6dff8755630e0","_type":"span","marks":[],"text":"The result is that today, we have management agreement forms that simply ask: Does the agent have authority to issue work orders on behalf of the investor? Yes or No. Does the agent have authority to pay bills on behalf of the investor? Yes or No. Can the agent market the property? Yes or No. The list goes on."}],"markDefs":[],"style":"normal"},{"_key":"3119f43aea84","_type":"block","children":[{"_key":"55a6f97851f30","_type":"span","marks":[],"text":"Anyone who knows our industry knows that the interesting part of these questions is never resolved by a “Yes” or “No” answer. It is rather all about how a company does those things. For example, the agent is authorised to collect rent, but how will the funds be disbursed and how often? The answer to questions like this (and the hundreds more like it) is the qualifier of the service that the company delivers and the costs of doing so."}],"markDefs":[],"style":"normal"},{"_key":"43ea2e5cd189","_type":"block","children":[{"_key":"6cabe1bfc5960","_type":"span","marks":[],"text":"It follows that it’s not until a company has worked through all of those issues that a fee can realistically be calculated."}],"markDefs":[],"style":"normal"},{"_key":"db6a6ae42a46","_type":"block","children":[{"_key":"80964ac162d40","_type":"span","marks":[],"text":"Additionally, without going through the process of answering these questions, potential investors are forced into the situation where they have no way to understand the services that will be provided, and so will draw the natural conclusion that all companies are the same. From that conclusion, they’ll then decide to just negotiate on price and choose the cheapest."}],"markDefs":[],"style":"normal"},{"_key":"073228340dea","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"608cad5c7117","_type":"block","children":[{"_key":"8d8164e631080","_type":"span","marks":[],"text":"“With this in mind, instead of just talking about the fees that are charged, companies should instead focus on the services they offer.”"}],"markDefs":[],"style":"normal"}]},{"_key":"c673dcda02bd","_type":"block","children":[{"_key":"34c98df80f580","_type":"span","marks":[],"text":"Understanding how investors view services"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"8e2bfaeea6a1","_type":"block","children":[{"_key":"414fcdbff5ed0","_type":"span","marks":[],"text":"The key to any value equation is understanding the perception investors have of the value particular services bring. Companies need to work to maximise that perception of value and frame those services in a way that allows them to deliver those services profitably. In my mind, there are three broad services:"}],"markDefs":[],"style":"normal"},{"_key":"e4f089a25058","_type":"block","children":[{"_key":"fdf47151d63d0","_type":"span","marks":["strong"],"text":"1. Property services"}],"markDefs":[],"style":"normal"},{"_key":"56eacabf4955","_type":"block","children":[{"_key":"ed9b49b703460","_type":"span","marks":[],"text":"The most obvious ones are the repairs and maintenance work streams. These services are required whether or not the property is tenanted and actually, whether the property is even an investment property or not."}],"markDefs":[],"style":"normal"},{"_key":"f90aa1d7a669","_type":"block","children":[{"_key":"718537b1e6560","_type":"span","marks":["strong"],"text":"2. Tenancy services"}],"markDefs":[],"style":"normal"},{"_key":"33810fb5981e","_type":"block","children":[{"_key":"2b0868cfcf880","_type":"span","marks":[],"text":"These include the rent collection and management processes, inspections, breaches and renewals."}],"markDefs":[],"style":"normal"},{"_key":"e025c8f7b3a1","_type":"block","children":[{"_key":"5faa951e5a5a0","_type":"span","marks":["strong"],"text":"3. Investment services"}],"markDefs":[],"style":"normal"},{"_key":"dd892a51d3e6","_type":"block","children":[{"_key":"cc9c857bd3710","_type":"span","marks":[],"text":"This would include services like the disbursement preferences of the investor, the payment of bills, the way funds can be sent to and received from the investor and services related to home loans, tax insurance and tax depreciation."}],"markDefs":[],"style":"normal"},{"_key":"1900e35aed70","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"e258da9b8db5","_type":"block","children":[{"_key":"e42b314cd0300","_type":"span","marks":[],"text":"“Going through this effort of breaking down the services a company will provide goes a long way to both exploring what its customers want and also ‘de-averaging’ the offering, so that the company stops playing towards the middle and gets to where value truly lies.”"}],"markDefs":[],"style":"normal"}]},{"_key":"caf21f48c885","_type":"block","children":[{"_key":"03999df2c8ab0","_type":"span","marks":[],"text":"The important point is that different investors will find different sources of value in the same thing. Some investors will pay more to have the property manager make all the decisions and not bother them, while others will pay more for the property manager to run every single detail past them, to make sure their anxieties are dealt with. Some will pay more to have funds disbursed daily so that the "},{"_key":"7a9ad01d5a8d","_type":"span","marks":["d43d93081ad1"],"text":"mortgage account is paid off quicker"},{"_key":"fed0a58f6cb8","_type":"span","marks":[],"text":". Some investors would be prepared to grant the company a direct debit authority, so that it can take funds from the owner when a bill needs to be paid. Some would be prepared to pay more for an experienced property manager, while others may not see value in that."}],"markDefs":[{"_key":"d43d93081ad1","_type":"linkV2","blank":false,"linkType":"post","postLink":{"_ref":"1fd55347-ca79-4197-9958-e874b9d964e2","_type":"reference"}}],"style":"normal"},{"_key":"6ae287ac9f22","_type":"block","children":[{"_key":"79d6349161f10","_type":"span","marks":[],"text":"Companies that can understand these trade-offs and are able to establish what each of their investors and potential investors want will be empowered to offer a more customised approach and provide services that will have a clearer connection to value. As a result, there’ll be greater alignment between the fees charged for services and the costs to deliver those services, and the company will be better able to drive growth and profit."}],"markDefs":[],"style":"normal"},{"_key":"4140b58d4726","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"12f609b6caa7","_type":"block","children":[{"_key":"00ccbf8891f80","_type":"span","marks":[],"text":"“When a company does find a way to break the traditional ‘fee card’ model, it may find new ideas to explore.”"}],"markDefs":[],"style":"normal"}]},{"_key":"33b94dfef6d1","_type":"block","children":[{"_key":"6bf70350c17b0","_type":"span","marks":[],"text":"For a silent majority investor, if the negotiations were becoming too focused on fees, perhaps the company might agree on a lower fee, with the concession being that the property will be managed by the most junior person in the team. After all, every profession from lawyers through to hairdressers have some kind of increasing fee scale based on experience. If an investor doesn’t value experience, allocate the cheapest team member. In return for lower fees, the company might instead insist on a high maintenance authority and set a clear expectation that quotes will not be needed unless the work is over a higher level still. This level of authority will allow the team to be more productive. However it’s calculated, if the investor needs to have lower fees then the company needs to have fewer costs to manage that property."}],"markDefs":[],"style":"normal"},{"_key":"963aabd6a593","_type":"block","children":[{"_key":"cffb1634b6690","_type":"span","marks":[],"text":"The options go on and on. The key point is that any company can only build a service schedule after it has understood exactly what is important to potential investors."}],"markDefs":[],"style":"normal"},{"_key":"6d593513f66b","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"c3a631839438","_type":"block","children":[{"_key":"2ee67a3c3882","_type":"span","marks":[],"text":"The enemy of all of this work is averages. Sure, the average investor wants one inspection a year, but don’t only offer that option. And certainly, don’t offer to do more without first rethinking the associated fees."}],"markDefs":[],"style":"subHeading_withSpace"}]},{"_key":"295d9ba2fc6d","_type":"block","children":[{"_key":"d0c81889b619","_type":"span","marks":[],"text":"The more a company practices this way of thinking and the more it experiments, the more will be learned and the more value the company will be able to create."}],"markDefs":[],"style":"normal"},{"_key":"0fc7ea2c8579","_type":"block","children":[{"_key":"5c76212692f7","_type":"span","marks":[],"text":"This is an excerpt from "},{"_key":"b272a707b96d","_type":"span","marks":["em","80cf5f023f41"],"text":"Numbers Game: The science of growing a rent roll"},{"_key":"d6df4564ba68","_type":"span","marks":[],"text":" by Ailo founder and CEO, Ben White. "},{"_key":"21086e9b3477","_type":"span","marks":["strong"],"text":"\n"},{"_key":"5b23fc4413ed","_type":"span","marks":[],"text":"\n"}],"markDefs":[{"_key":"80cf5f023f41","_type":"linkV2","blank":false,"externalLink":"https://www.amazon.com.au/Numbers-Game-science-growing-rent-ebook/dp/B01E6B9X88","linkType":"url"}],"style":"mediumBody_withSpace"}],"coverImage":{"_type":"image","asset":{"_ref":"image-f7b9d9f2a1ae7e0911d4f42a96cc115a7ad2f5b5-980x510-png","_type":"reference"}},"date":"2022-02-23","excerpt":"It's one of the most destructive elements that will thwart a company’s best laid plans.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"341051ecd4d0","_ref":"7022b0f4-9b1f-4d1f-bf57-a4e24b253eef","_type":"relatedItem"},{"_key":"5247f7352ac3","_ref":"fe8812bc-6e35-4000-8f4b-d1c953a63f06","_type":"relatedItem"},{"_key":"b04527103987","_ref":"cd8c5999-03d7-45fc-b4e6-152a34d4e660","_type":"relatedItem"}]},"slug":"blog/the-surprising-thing-that-could-stop-your-agency-growing","title":"The surprising thing that could stop your agency growing","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-02-23T00:48:07Z","_id":"2f12076b-8ef2-45a6-aa8a-6ff7b751f824","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Ben White","picture":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"6a2c13f769f1","_type":"block","children":[{"_key":"02e75ade99840","_type":"span","marks":[],"text":"A lot, actually. Let’s go back to 1970 to see where this sour tale begins…"}],"markDefs":[],"style":"normal"},{"_key":"4b15942914c5","_type":"block","children":[{"_key":"6b0afc982964","_type":"span","marks":[],"text":"It was then that the ‘lemons’ market theory was first described by George Akerlof in an article in the Quarterly Journal of Economics."}],"markDefs":[],"style":"normal"},{"_key":"95238d1af9b7","_type":"block","children":[{"_key":"073f8f8467ab","_type":"span","marks":[],"text":"Although the original article is only a dozen pages long, it’s had a major impact on how people view markets and, specifically, markets that fail."}],"markDefs":[],"style":"normal"},{"_key":"27eb40795bc4","_type":"block","children":[{"_key":"2ebc5ecb218b0","_type":"span","marks":[],"text":"The link between quality and uncertainty"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"7f018038cf16","_type":"block","children":[{"_key":"df3c67b50aa70","_type":"span","marks":[],"text":"The title of the original article was “The Market for Lemons: Quality Uncertainty and the Market Mechanism.” It explored the relationship between quality and uncertainty, as well as how a marketplace can break down when goods of varying quality are sold through it. Under this theory, when sellers with poor quality goods try to pass themselves off as having high quality goods, the future of the entire market is at risk."}],"markDefs":[],"style":"normal"},{"_key":"f4cf45d23700","_type":"testimonial","author":"Ben White","background":{"title":"White","value":"#FFFFFF"},"markDefs":null,"quote":[{"_key":"3fee176bad22","_type":"block","children":[{"_key":"0d5032d9b0f70","_type":"span","marks":[],"text":"“If the buyers can’t tell the difference between good quality and bad quality goods, over time, buyers will lose trust in the market generally.”"}],"markDefs":[],"style":"normal"}]},{"_key":"4445a84b053e","_type":"block","children":[{"_key":"15d1a71f49ed0","_type":"span","marks":[],"text":"The classic case study is the used car market. To really get a feel for it, we have to imagine what it was like in the 1970s. The basic premise is that there were good used cars and bad used cars. The seller of the car – the used car salesperson – likely knew which of their used cars were good and bad quality. The buyer, unfortunately, wasn’t really going to find out until they’d owned it for a month. Unless the buyer was a mechanic or got a mechanical check prior to purchase, it was just too hard to tell which cars were good and which were bad."}],"markDefs":[],"style":"normal"},{"_key":"0fc7d7f939b2","_type":"block","children":[{"_key":"6ae9b58461b90","_type":"span","marks":[],"text":"The first effect of this was that although the buyer wanted to buy a good quality used car, they didn’t trust the salesperson, so wouldn’t ever pay full price for what they were told was a ‘high quality’ car. The risks were just too high.\n\n"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"fdd9187d6b85","_type":"block","children":[{"_key":"1f4652865b540","_type":"span","marks":[],"text":"The second effect was that the salesperson stopped trying to sell truly high quality used cars, because no one would pay full price for them. As a result, the salesperson, over time, sold increasingly poorer quality cars for increasingly lower prices."}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"662134d8b420","_type":"block","children":[{"_key":"f6dc4af2e76e0","_type":"span","marks":[],"text":"It became a self-perpetuating race to the bottom, where the truly honest salesperson couldn’t compete against the salesperson that was happy to try and pass off a poor quality car for a good one."}],"markDefs":[],"style":"normal"},{"_key":"0ab03f774f5d","_type":"testimonial","author":"Ben White","background":{"title":"White","value":"#FFFFFF"},"markDefs":null,"quote":[{"_key":"7ad9fbe3625d","_type":"block","children":[{"_key":"8baa413cd0420","_type":"span","marks":[],"text":"“The best got punished for the actions of the bad ones. The good ones struggled and the bad ones thrived until the whole system was destroyed from within.”"}],"markDefs":[],"style":"normal"}]},{"_key":"9ec79f7927f9","_type":"block","children":[{"_key":"f92876f854e40","_type":"span","marks":[],"text":"Sound familiar?"}],"markDefs":[],"style":"normal"},{"_key":"3bc3ace18fc2","_type":"block","children":[{"_key":"40f4725614df0","_type":"span","marks":[],"text":"I am absolutely convinced that this theory is currently at play in our industry. There are too many good agents who struggle to maintain fees and growth because less scrupulous companies have a vested interest in perpetuating the myth that all companies are the same."}],"markDefs":[],"style":"normal"},{"_key":"f0b1da793790","_type":"testimonial","author":"Ben White","background":{"title":"White","value":"#FFFFFF"},"markDefs":null,"quote":[{"_key":"55b48fb04103","_type":"block","children":[{"_key":"beb523f7bcc8","_type":"span","marks":[],"text":"“Those ‘bad’ companies will deliver the message of ‘we’re all the same as each other, but we just have lower fees.’ What’s an investor to do?”"}],"markDefs":[],"style":"normal"}]},{"_key":"5da997f9949a","_type":"block","children":[{"_key":"c04bafcbc0b60","_type":"span","marks":[],"text":"Given the ‘lemons’ “Trust me” market dynamics in the lettings and property management industry, they follow the lower fees because they have learned not to trust agents in general. The bad agents get a free ride from the work of the good ones."}],"markDefs":[],"style":"normal"},{"_key":"d372ec4405c5","_type":"block","children":[{"_key":"9eedad2755a70","_type":"span","marks":[],"text":"It’s a devastating consequence because the end result, if left unchecked, is for the whole market to collapse under its own weight."}],"markDefs":[],"style":"normal"},{"_key":"94795465b001","_type":"block","children":[{"_key":"1615c59082a60","_type":"span","marks":[],"text":"So how do we sweeten up this lemons market?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b1362afd2eca","_type":"block","children":[{"_key":"c00e0b6b4c470","_type":"span","marks":[],"text":"The good news is that Akerlof and his colleagues didn’t just win the Nobel Prize because they diagnosed the issue, they won it because they also developed solutions."}],"markDefs":[],"style":"normal"},{"_key":"509e7fe10b85","_type":"block","children":[{"_key":"6dae7dcf525a0","_type":"span","marks":[],"text":"It turns out that the lemons market theory came about because there are always some peculiar features of the market in question. Two of those features are particularly interesting and relevant to the property management industry."}],"markDefs":[],"style":"normal"},{"_key":"608ef7eb2472","_type":"imageBlock","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-9b84afd69a85330a0e4a1d9e9339d9260e88a4bc-1474x680-png","_type":"reference"}}},{"_key":"2c93c5887f38","_type":"block","children":[{"_key":"717020d8c271","_type":"span","marks":["em"],"text":"Which is more likely to be a ‘lemon’?"},{"_key":"81c81e672f9e","_type":"span","marks":[],"text":"\n\n"},{"_key":"8f00e1fb8f57","_type":"span","marks":["strong"],"text":"1. The first characteristic of a lemons market"}],"markDefs":[],"style":"normal"},{"_key":"f96c8b244573","_type":"block","children":[{"_key":"81c7137577510","_type":"span","marks":[],"text":"There must be an asymmetry of information between the buyers and the sellers – one knows more than the other. In our case, the property management company knows more about the quality of their own services than the potential client. Although this might be obvious, according to Akerlof, there must be an equalisation of information to break a lemons market."}],"markDefs":[],"style":"normal"},{"_key":"0f166659b4c2","_type":"block","children":[{"_key":"937ccd683bee","_type":"span","marks":["strong"],"text":"2. The second characteristic of the lemons market"}],"markDefs":[],"style":"normal"},{"_key":"45ed08cb38fc","_type":"block","children":[{"_key":"1406fdcd521e0","_type":"span","marks":[],"text":"There must be no credible way for the seller to convince the buyer that they are, in fact, one of the good guys. In the property management industry, the good companies currently have no effective mechanism to credibly convince a prospective client that they are honest and truly deserving of the full range of fees."}],"markDefs":[],"style":"normal"},{"_key":"2f4ebfc279a1","_type":"block","children":[{"_key":"ed8c262b8da60","_type":"span","marks":[],"text":"If we can understand these two dynamics and develop effective ways to overcome them, we will go a long way to breaking the lemons market dynamics that are currently affecting our industry."}],"markDefs":[],"style":"normal"},{"_key":"9619f8dbf74b","_type":"block","children":[{"_key":"5effc3f5d63f0","_type":"span","marks":[],"text":"In short, we must address the asymmetry of information while developing a credible way to prove that the good are, in fact, good. Without this proof, growth will be hindered."}],"markDefs":[],"style":"normal"},{"_key":"f147a2feecda","_type":"testimonial","author":"Ben White","background":{"title":"White","value":"#FFFFFF"},"markDefs":null,"quote":[{"_key":"caee09828495","_type":"block","children":[{"_key":"2c86213360ad0","_type":"span","marks":[],"text":"“The first one – the asymmetry of information about quality – is being broadly addressed in our economy through user reviews.”"}],"markDefs":[],"style":"normal"}]},{"_key":"83356945622c","_type":"block","children":[{"_key":"74e0c8ba1d200","_type":"span","marks":[],"text":"In smaller and more traditional communities the same was done through word of mouth. Now Google, Yelp, Facebook and others are doing the same thing on a broader scale."}],"markDefs":[],"style":"normal"},{"_key":"4942109e990e","_type":"block","children":[{"_key":"3c9062733d6f0","_type":"span","marks":[],"text":"While at the time of writing there has not been a comprehensive user review site for companies, many have been attempting to fill that space and one or more influential review platforms will no doubt emerge. If nothing else, social media is already acting as a platform for sharing experiences, although it’s known that comments generally skew towards the negative."}],"markDefs":[],"style":"normal"},{"_key":"d06c65bc48c7","_type":"block","children":[{"_key":"97ef55bb97e40","_type":"span","marks":[],"text":"Take control of testimonials"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"0c21c2fddb4d","_type":"block","children":[{"_key":"6cb527e36eea0","_type":"span","marks":[],"text":"Companies can also take control of this by publishing more than just the most carefully selected testimonials. Some companies give potential clients a list of existing clients willing to share their experiences and invite them to call any number on the list. Others survey their clients to generate a Net Promoter Score (NPS), then publish the results. Technology makes this process easier."}],"markDefs":[],"style":"normal"},{"_key":"391d2388cb77","_type":"block","children":[{"_key":"61d275cfa36f0","_type":"span","marks":[],"text":"Overcoming the credibility gap is a little more complicated. The core challenge is to be credible to a stranger. One thing I like to ask people in our industry is “How would you choose a property manager?” People have many different theories, but I haven’t yet met someone who said, “I’d just go with the cheapest” or “I’d read their listing kit cover to cover then choose the best based on that.” (Incidentally, that fact proves the ‘asymmetry’ point above.)"}],"markDefs":[],"style":"normal"},{"_key":"d74fea177327","_type":"block","children":[{"_key":"dee98e4c935c0","_type":"span","marks":[],"text":"For the record, if I were choosing a company to manage my property, I would ask for two things:"}],"markDefs":[],"style":"normal"},{"_key":"e9027214a9de","_type":"block","children":[{"_key":"a408a5ab0cb00","_type":"span","marks":[],"text":"A copy of its routine inspection schedule, showing how many are overdue, and"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"d2d66e1d0ae1","_type":"block","children":[{"_key":"9fd7368bc3570","_type":"span","marks":[],"text":"A copy of a typical routine inspection report."}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"normal"},{"_key":"5484a0d12eda","_type":"block","children":[{"_key":"dc04ed78ef550","_type":"span","marks":[],"text":"The reason I would do this is that I consider routine inspections the ‘canary in the coal mine’, in that it’s often the first system to break down when things get busy. A company can quickly fall behind if it’s not paying attention. Secondly, if the reports are just handwritten and illegible, it’s obvious the company does not have a customer focus and is instead focused only on its own internal processes."}],"markDefs":[],"style":"normal"},{"_key":"53ef59dbfab8","_type":"block","children":[{"_key":"82a57562b32f0","_type":"span","marks":[],"text":"The point of all of this is that in the absence of other mechanisms, companies can use this way of thinking to find new and interesting ways to prove they are credible to prospective investors, in order to continue to grow their business."}],"markDefs":[],"style":"normal"},{"_key":"d61da0e1bedb","_type":"block","children":[{"_key":"dbf06fe8984b0","_type":"span","marks":[],"text":"There are some companies that have already effectively overcome these lemons market barriers and are now firmly positioned in their local marketplace as truly good businesses, commanding the appropriate growth rates and fees."}],"markDefs":[],"style":"normal"},{"_key":"e8d7a7044b2f","_type":"block","children":[{"_key":"8cc3d8981f10","_type":"span","marks":[],"text":"\nThis is an excerpt from Ailo founder and CEO Ben White’s book "},{"_key":"672ba43971a2","_type":"span","marks":["em","63193d8059cd"],"text":"Numbers Game: The science of growing a rent roll"},{"_key":"a447534130af","_type":"span","marks":[],"text":", 2018."}],"markDefs":[{"_key":"63193d8059cd","_type":"linkV2","blank":false,"externalLink":"https://www.amazon.com.au/Numbers-Game-science-growing-rent-ebook/dp/B01E6B9X88","linkType":"url"}],"style":"mediumBody_withSpace"}],"coverImage":{"_type":"image","asset":{"_ref":"image-c56f2dfb2bcf52e4dd4444114d23dbf31fab64fb-980x510-png","_type":"reference"}},"date":"2022-02-23","excerpt":"A lot, actually. Let’s go back to 1970 to see where this sour tale begins…","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"a435c67bac80","_ref":"33345082-a70e-46d0-b5d5-2b79d1525660","_type":"relatedItem"},{"_key":"c7997a64c316","_ref":"958fecb6-230c-4fe1-bb4a-43980ff84da5","_type":"relatedItem"},{"_key":"52f3dc8055f5","_ref":"2f151e7b-3c92-4899-a777-0e5f01f9766f","_type":"relatedItem"}]},"slug":"blog/what-do-lemons-have-to-do-with-property-management","title":"What do lemons have to do with property management? ","videoUrl":null,"visualType":"image"},{"_createdAt":"2022-02-23T00:01:23Z","_id":"3dcb2f2f-92c3-469b-8496-cc1355b07385","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"5daee5f2dc4f","_type":"block","children":[{"_key":"4ace0aff75020","_type":"span","marks":[],"text":"A steady stream of new business is vital to the longevity and growth of an agency."}],"markDefs":[],"style":"normal"},{"_key":"e3051d673e07","_type":"block","children":[{"_key":"56a9b1aa4659","_type":"span","marks":[],"text":"Unfortunately however, it’s not often a ‘if you build it, they will come” situation (yes, we just quoted Field of Dreams. It’s a late 80’s classic)."}],"markDefs":[],"style":"normal"},{"_key":"e0147820a541","_type":"block","children":[{"_key":"73cfb89e66ed0","_type":"span","marks":[],"text":"Drumming up leads takes hard work, regardless of whether you are new to the game or a well established property manager. It also takes creativity... which let’s be honest, can be hard to come by when you’re already super busy."}],"markDefs":[],"style":"normal"},{"_key":"f1df3573d9d5","_type":"block","children":[{"_key":"f560f9780a6d0","_type":"span","marks":[],"text":"But fear not! Ailo has a team of experts who’ve tried and tested many ideas for lead generation over the years, and they’re happy to share them with you…"}],"markDefs":[],"style":"normal"},{"_key":"119700615417","_type":"block","children":[{"_key":"890da68b4be8","_type":"span","marks":[],"text":"Let’s get growing"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"df40a2401f2d","_type":"block","children":[{"_key":"1374a147ccd90","_type":"span","marks":["strong"],"text":"1. Do a “Leased in 3 days” letterbox drop"}],"markDefs":[],"style":"normal"},{"_key":"0bd24bbccbd6","_type":"block","children":[{"_key":"3001286ef49c0","_type":"span","marks":[],"text":"Did you just lease a property at record speed? It might sound old school, but a simple DL flyer promoting how efficiently your agency operates is a great way to share good news and attract new local clients."}],"markDefs":[],"style":"normal"},{"_key":"ed1207fe2c19","_type":"block","children":[{"_key":"c79b5190acf30","_type":"span","marks":["strong"],"text":"2. Connect with property investors on Linkedin"}],"markDefs":[],"style":"normal"},{"_key":"c0136305d5ad","_type":"block","children":[{"_key":"a341ab72aa3c0","_type":"span","marks":[],"text":"It’s a simple, professional way to get in touch with local property investors. (While you’re on Linkedin, check out your profile. Make sure your photo, role and descriptions are up-to-date!)"}],"markDefs":[],"style":"normal"},{"_key":"ac5b81b7ed23","_type":"block","children":[{"_key":"96c4473a87dd0","_type":"span","marks":["strong"],"text":"3. Offer free rental appraisals for any investor looking to buy"}],"markDefs":[],"style":"normal"},{"_key":"29209c692de2","_type":"block","children":[{"_key":"4a8ccb95d0a90","_type":"span","marks":[],"text":"Take out an advertisement or post on social media about this offer."}],"markDefs":[],"style":"normal"},{"_key":"1dca5a858921","_type":"block","children":[{"_key":"adf7f5fa7bab0","_type":"span","marks":["strong"],"text":"4. Connect with self-managing landlords"}],"markDefs":[],"style":"normal"},{"_key":"77c6961a6570","_type":"block","children":[{"_key":"4f6d680fb4770","_type":"span","marks":[],"text":"Self-managing landlords have been doing it tough during the pandemic. Between non-payment of rent and trying to understand the related legislation, there’s a chance they’re now ready for the assistance and expertise of a property manager."}],"markDefs":[],"style":"normal"},{"_key":"a9918dc1a380","_type":"block","children":[{"_key":"bbab34727156","_type":"span","marks":[],"text":"The two best ways to connect with these landlords is via their online advertising, or when you’re doing tenant reference checks and happen to speak to one - ask them about their experiences self-managing the property and see what their response is. They may well be ready for a change!"}],"markDefs":[],"style":"normal"},{"_key":"335f7e99d69b","_type":"block","children":[{"_key":"702814e363db0","_type":"span","marks":["strong"],"text":"5. Write a blog on getting a property ready for lease"}],"markDefs":[],"style":"normal"},{"_key":"aaa9877e971b","_type":"block","children":[{"_key":"038375f72c270","_type":"span","marks":[],"text":"Share your expertise! A blog doesn't have to be long or overly detailed and it will help build your image as an industry expert."}],"markDefs":[],"style":"normal"},{"_key":"9b2a2074c7a2","_type":"block","children":[{"_key":"b64343a5455b0","_type":"span","marks":["strong"],"text":"6. Have a weekly coffee with a tradie"}],"markDefs":[],"style":"normal"},{"_key":"596c6c8c07b0","_type":"block","children":[{"_key":"d1894b423db70","_type":"span","marks":[],"text":"Building connections with your local tradies is a win-win. By getting to know them, they are more likely to refer you as an agent that they know and trust. You’ll also learn if there’s anything you can do to make their job easier, which in turn helps secure quality tradespeople to take your agency’s jobs. This "},{"_key":"d1894b423db71","_type":"span","marks":["7613dcc3aaaf"],"text":"agency won over their local tradies by using Ailo"},{"_key":"d1894b423db72","_type":"span","marks":[],"text":" so they get paid faster."}],"markDefs":[{"_key":"7613dcc3aaaf","_type":"linkV2","blank":false,"linkType":"post","postLink":{"_ref":"8296aee0-8eef-47d6-a110-8e0d8326e5b7","_type":"reference"}}],"style":"normal"},{"_key":"fb6a61232f1a","_type":"block","children":[{"_key":"0a30b0bd91ba0","_type":"span","marks":["strong"],"text":"7. Book a radio slot to talk about the market"}],"markDefs":[],"style":"normal"},{"_key":"905311c1fa5c","_type":"block","children":[{"_key":"8cff3aa839160","_type":"span","marks":[],"text":"Why not share your expertise with your community? A regular spot will help build brand awareness as well as a profile for yourself and your agency. Being recognised as an industry expert is powerful and can be used to an agency's advantage! Ask if you can do a pre-record, which is easier to fit into a busy schedule (and less pressure than live radio)."}],"markDefs":[],"style":"normal"},{"_key":"b63e9a8062ba","_type":"block","children":[{"_key":"e9aad19a98410","_type":"span","marks":["strong"],"text":"8. Hold online “Ask Me Anything” sessions with the community"}],"markDefs":[],"style":"normal"},{"_key":"02517ddb6322","_type":"block","children":[{"_key":"b2b1bf713ae50","_type":"span","marks":[],"text":"This opens up a two-way dialogue with your most important market - your local community. A simple Skype meeting online will do the job. Advertise it on your social media or in local community publications and noticeboards. Make it fairly short and informal, and don’t forget to share your contact details at the end."}],"markDefs":[],"style":"normal"},{"_key":"354f4d7e2b91","_type":"block","children":[{"_key":"bc54d7de4ae00","_type":"span","marks":["strong"],"text":"9. Attend Open For Inspections and offer information packs"}],"markDefs":[],"style":"normal"},{"_key":"ba5ca72c7fa7","_type":"block","children":[{"_key":"da76677c616b0","_type":"span","marks":[],"text":"Chat to investors and/or leave listing kits at opens. The more you get your face out there and promote your expertise, the more familiar future investors will become with you!"}],"markDefs":[],"style":"normal"},{"_key":"e86d00c7a1b6","_type":"block","children":[{"_key":"5ef2713788f80","_type":"span","marks":["strong"],"text":"10. Interview a landlord, and ask them to talk about what they like about your services"}],"markDefs":[],"style":"normal"},{"_key":"d94f54baf0e0","_type":"block","children":[{"_key":"1f348d574d940","_type":"span","marks":[],"text":"“Interview” sounds formal, but it’s really just a conversation with a specific direction in mind. Select a landlord you know has positive opinions and can express them eloquently, and listen to their insights into your business. Use their positive quotes for your website or social media as testimonials (ask their permission first). Testimonials are invaluable as they’re an excellent social proof that promotes your business to prospective clients"}],"markDefs":[],"style":"normal"},{"_key":"98feffd47d9c","_type":"block","children":[{"_key":"9fa8f95f2f7a0","_type":"span","marks":["strong"],"text":"11. Practice your new listings pitch with a friend"}],"markDefs":[],"style":"normal"},{"_key":"9e4ecc82c068","_type":"block","children":[{"_key":"b5a9bddec2ac0","_type":"span","marks":[],"text":"The key to this is collaborating with an honest friend! Ask what you can improve. Is your pitch clear enough? Are you using too much industry jargon, or could a regular person without your industry expertise understand it? Remember to keep things short and sharp. This is where having an objective listener really helps."}],"markDefs":[],"style":"normal"},{"_key":"4283862de262","_type":"block","children":[{"_key":"07a4c63d9cfa0","_type":"span","marks":["strong"],"text":"12. Review your Listing Kit"}],"markDefs":[],"style":"normal"},{"_key":"8462ba53b8b8","_type":"block","children":[{"_key":"6589bf63a70b0","_type":"span","marks":[],"text":"This is a task that can be easily forgotten when you’re super busy. (Which in property management, is all the time!) Set a reminder in your calendar to check the information every few months and make sure it’s up to date with your current offering. For example, have you recently invested in "},{"_key":"6589bf63a70b1","_type":"span","marks":["132f549b5a1b"],"text":"new technology that sets you apart from your competitors"},{"_key":"72005c660c0d","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"132f549b5a1b","_type":"linkV2","blank":false,"linkType":"post","postLink":{"_ref":"6ee89225-3d77-4a62-b756-b58a43bccc7e","_type":"reference"}}],"style":"normal"},{"_key":"1a57ec954d78","_type":"block","children":[{"_key":"68dc361d3cdc0","_type":"span","marks":["strong"],"text":"13. "},{"_key":"32b91e122700","_type":"span","marks":["strong","97f6617997f1"],"text":"Book a demo"},{"_key":"b5f98c0f70c0","_type":"span","marks":["strong"],"text":" with Ailo!"}],"markDefs":[{"_key":"97f6617997f1","_type":"linkV2","blank":false,"linkType":"page","pageLink":{"_ref":"866cdc9a-0f80-4a18-b719-9d8dda97d9d6","_type":"reference"}}],"style":"normal"},{"_key":"731c26167c7d","_type":"block","children":[{"_key":"fb4e8bbe20d90","_type":"span","marks":[],"text":"Check out the latest in industry technology to make your job easier! As well as giving investors fast access to their income, significantly reducing dependency on your trust account, and improving communication with clients, Ailo gives you a "},{"_key":"fb4e8bbe20d91","_type":"span","marks":["e05f3644f2d0"],"text":"solid selling point"},{"_key":"fb4e8bbe20d92","_type":"span","marks":[],"text":" - it’s an investment for your agency that you will want to boast about!"}],"markDefs":[{"_key":"e05f3644f2d0","_type":"linkV2","blank":false,"linkType":"post","postLink":{"_ref":"131d09b2-44f9-4cf7-8209-bed0ee466d9f","_type":"reference"}}],"style":"normal"},{"_key":"19013b08cbc8","_type":"block","children":[{"_key":"9fa319eea8110","_type":"span","marks":["strong"],"text":"14. Review your website and make sure it’s up to date."}],"markDefs":[],"style":"normal"},{"_key":"770c6d00bf20","_type":"block","children":[{"_key":"c79cca2fe1400","_type":"span","marks":[],"text":"Are there broken links or old imagery? In a busy agency, it’s easy to let these things slide, but your website is an incredibly important tool for gaining new clients. For many, it will be the first place they look for information about your agency. Mark a day in your calendar once every couple of months to quickly review your site, fix broken links, and update photos."}],"markDefs":[],"style":"normal"},{"_key":"461e33b10db6","_type":"block","children":[{"_key":"f256948a9ec6","_type":"span","marks":["strong"],"text":"15. Get active on social media"}],"markDefs":[],"style":"normal"},{"_key":"1483beef5b8e","_type":"block","children":[{"_key":"9f078d93a6410","_type":"span","marks":[],"text":"Social media is a fantastic way to promote your agency and generate leads. Just like your website, Facebook and Instagram are among the first places your leads will research your agency before they reach out. Anything you can do to promote your brand, expertise and services on these channels will help to convert those researchers into leads. 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When they heard there was new property management technology that would revolutionise the way they worked and give their customers a better experience, they were all ears."}],"markDefs":[],"style":"normal"},{"_key":"42ca1c180c5f","_type":"block","children":[{"_key":"b70d899eb33d0","_type":"span","marks":[],"text":"“Before making the decision to come on board, we asked our contacts already on Ailo within the network for feedback,” said Andrea."}],"markDefs":[],"style":"normal"},{"_key":"4d1ccc080e20","_type":"block","children":[{"_key":"7e0f8a14d1b00","_type":"span","marks":[],"text":"We were told, ‘This is going to blow your mind.’"}],"markDefs":[],"style":"normal"},{"_key":"79aba1627196","_type":"block","children":[{"_key":"89f14072b89f","_type":"span","marks":[],"text":"“We heard, ‘You’re not going to have to do daily bank recc, there’s no end of month, and your arrears are going to drop’. 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When you’re at 600 properties, it feels like every day you’re making a payment for someone."}],"markDefs":[],"style":"normal"},{"_key":"c198a40f7516","_type":"block","children":[{"_key":"8325985c839c0","_type":"span","marks":[],"text":"“We have a ‘flipper’ who currently has two properties with us and he is obsessed with Ailo. Cash flow is important to him and he appreciates being able to see where his renters are paid up to 24/7. 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If you’re calm and focused, you’ll not only feel better, you’ll probably get through your massive to-do list even faster than you planned."}],"markDefs":[],"style":"normal"},{"_key":"13cb367e73bb","_type":"block","children":[{"_key":"3f50762a22b9","_type":"span","marks":[],"text":"We’ve pulled together our top tips to help busy property managers find a zen moment."}],"markDefs":[],"style":"normal"},{"_key":"c280a87b140f","_type":"block","children":[{"_key":"8d36058fc78a","_type":"span","marks":[],"text":"Take a real lunch break (AKA, keyboards are not tables!)"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ab4670b992f7","_type":"block","children":[{"_key":"915e7fc07b0b0","_type":"span","marks":[],"text":"We understand this one can be tough for property managers! If you’re working in the office, you have calls to answer and appointments to run to. And if you’re on the road, there’s the temptation to power through without taking a break for lunch. But there’s lots of benefits to actually taking a proper lunch break. Try to put your phone on silent for a short while. It might feel strange, but if you can be present in the moment, not only will your break feel longer, you will feel more refreshed and calm when you return to your tasks. 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There’s so many great apps for meditation, and YouTube has stacks of free videos like this one by Goodful and this one by Calm to guide you. Even a short meditation will help you feel more centred. Ommm…"}],"markDefs":[],"style":"normal"},{"_key":"e26489fc9dee","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-1e724d9efa0e4fde6535d10bc686e6ecf35266ad-586x410-svg","_type":"reference"}}},{"_key":"c644ecbfb0d8","_type":"block","children":[{"_key":"e9a238db73ba","_type":"span","marks":[],"text":"Get creative"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d8a6b3be87a3","_type":"block","children":[{"_key":"d7685aed31fd0","_type":"span","marks":[],"text":"At the end of your day it’s tempting to just hop on the couch and turn on Netflix with a wine. We’re definitely not saying stop that (we love that too)…but how about trying something a little creative? Grab an adult colouring book, pot some cute succulents, or create some stunning nail art. 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So hop to it!"}],"markDefs":[{"_key":"24843af46b41","_type":"linkV2","blank":true,"externalLink":"https://todoist.com/productivity-methods/eat-the-frog#its-dead-simple-and-infinitely-flexible","linkType":"url"}],"style":"normal"},{"_key":"8986119fdb40","_type":"block","children":[{"_key":"9bd3c0add56d0","_type":"span","marks":[],"text":"Stay hydrated (with more than coffee!)"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6fde7426b21c","_type":"block","children":[{"_key":"16ad1179686d0","_type":"span","marks":[],"text":"Honestly, how many of us drink enough water every day? Most of us can’t live without our daily coffees, but try to supplement them with lots of water if you can. Slowly increase your intake over a number of days by doing simple things like placing a jug of water by your desk or setting reminders in your phone. 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Let them know that with Ailo, you can pay them faster!"}],"markDefs":[],"style":"normal"},{"_key":"546de6bac395","_type":"block","children":[{"_key":"8f88ac61eab3","_type":"span","marks":[],"text":"Before Ailo, the team at "},{"_key":"2a6724d4a4ac","_type":"span","marks":["c9b60e160cea"],"text":"Ray White Batemans Bay"},{"_key":"32df3245aaf4","_type":"span","marks":[],"text":" in NSW had to manually pay tradies for maintenance and repair jobs twice a month. This changed once they joined Ailo, as Ailo automates payments from accruing rental funds."}],"markDefs":[{"_key":"c9b60e160cea","_type":"linkV2","blank":false,"linkType":"post","postLink":{"_ref":"8296aee0-8eef-47d6-a110-8e0d8326e5b7","_type":"reference"}}],"style":"normal"},{"_key":"f2236edda534","_type":"block","children":[{"_key":"2eff2fe7f846","_type":"span","marks":[],"text":"“Being a small local area, we have tradies who really appreciate being paid straight away and can’t afford to wait,” said Catherine Wells, Senior Property Manager."}],"markDefs":[],"style":"normal"},{"_key":"f37d40477d08","_type":"block","children":[{"_key":"a2f5d0e89b93","_type":"span","marks":[],"text":"“When we mention how quickly they can get paid now that we use Ailo, they are super happy and far more likely to take our jobs."}],"markDefs":[],"style":"normal"},{"_key":"db68d65d4528","_type":"block","children":[{"_key":"c6d53711b6930","_type":"span","marks":[],"text":"…Grows!"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"0c0bc215bc7d","_type":"block","children":[{"_key":"18011ea254a60","_type":"span","marks":[],"text":"Agencies on Ailo can confidently say that they enable faster payments for property investors, and give renters more ways to pay. 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And in today’s economic climate, faster access to cash matters – a lot."}],"markDefs":[],"style":"normal"},{"_key":"19510ccf49e3","_type":"block","children":[{"_key":"20ccee662542","_type":"span","marks":[],"text":"For property managers, that means less calls and emails from landlords checking on rental income, and the opportunity to build trust and connection by offering an elevated service."}],"markDefs":[],"style":"normal"},{"_key":"75d6a8dcb113","_type":"videoPlayer","background":{"title":"None","value":"transparent"},"previewVisual":{"_type":"image","asset":{"_ref":"image-a2aa9847df1799822fdab926d36e3ccf175104ff-777x435-png","_type":"reference"}},"url":"https://youtu.be/QZ23-snCw8M?si=ILVRADqFHGJ4jkdh"},{"_key":"2ca65d6dd034","_type":"block","children":[{"_key":"e5e57bdf729a","_type":"span","marks":[],"text":"How Ailo’s rent payment flow works — for property managers and investors"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"6227d1a8aac9","_type":"block","children":[{"_key":"adecc9fb26e1","_type":"span","marks":[],"text":"Prefer to skim an article over watching a video? "}],"markDefs":[],"style":"normal"},{"_key":"2e4a3a698687","_type":"block","children":[{"_key":"0c9a12ddba35","_type":"span","marks":[],"text":"No problem, we can dive into the nitty gritty here for you…"}],"markDefs":[],"style":"normal"},{"_key":"63639e16a000","_type":"block","children":[{"_key":"008ccc2b7131","_type":"span","marks":[],"text":"As soon as the tenant pays rent, we send the money directly to the property investor’s virtual Ailo Wallet, splitting off any agency fees that are owed to their property manager."}],"markDefs":[],"style":"normal"},{"_key":"a27a9a877218","_type":"block","children":[{"_key":"9778e19a291f","_type":"span","marks":[],"text":"If the tenant pays rent with a credit or debit card, the money will arrive securely in the property investor’s Ailo Wallet within two hours. If they pay with direct debit, it may take up to two banking days."}],"markDefs":[],"style":"normal"},{"_key":"503a3ab24590","_type":"block","children":[{"_key":"1390b7c3da35","_type":"span","marks":[],"text":"Once the money arrives, property investors can either manually transfer the funds to their bank account or set up automatic transfers. The Ailo platform uses the latest payments technology (NPP), so investors can instantly transfer these to an eligible bank account within minutes, instead of waiting the usual 1-2 business days."}],"markDefs":[],"style":"normal"},{"_key":"eaab4df423ad","_type":"block","children":[{"_key":"f11b3d4e46f2","_type":"span","marks":[],"text":"Clair Dobie, a property investor with Ray White Euroa in Euroa, "},{"_key":"b495f566e9fa1","_type":"span","marks":["82035672c03b"],"text":"pays off her mortgage faster"},{"_key":"b495f566e9fa2","_type":"span","marks":[],"text":" because of Ailo."}],"markDefs":[{"_key":"82035672c03b","_type":"linkV2","blank":false,"externalLink":"https://youtu.be/M1srSbv1Kks","linkType":"url"}],"style":"normal"},{"_key":"208498bd34b4","_type":"block","children":[{"_key":"6a552ab4f592","_type":"span","marks":[],"text":"“I can see when the money hits my bank account, enabling me to pay my mortgage every week instead of monthly. And the best part about that is that it brings my overall interest down, which will keep any investor happy.”"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-9654b46fa3a0df57e26e18a6b024194cf1f13583-1000x714-png","_type":"reference"}},"date":"2021-12-04","excerpt":"“Wait, so you’re telling me I could get paid the day my tenant pays rent?!” said no landlord ever. Until now.","name":null,"previewVisual":null,"related":null,"slug":"blog/how-rent-payments-work-in-ailo","title":"How rent payments work in Ailo","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-12-02T00:40:57Z","_id":"bab721b5-0cdf-4300-8757-389a98330299","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Juliette Hughes","picture":{"_type":"image","asset":{"_ref":"image-47b07ebbbac8e868fc7df34a3f744aea32b1f15e-512x512-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"406acec88035","_type":"block","children":[{"_key":"de1c0db217b5","_type":"span","marks":[],"text":"While collecting rent is a critical part of any property manager’s job, chasing overdue payments is a time-consuming, stressful, and thankless task."}],"markDefs":[],"style":"normal"},{"_key":"42ee68dec855","_type":"block","children":[{"_key":"0b75ff6d6338","_type":"span","marks":[],"text":"Property managers spend hours each week managing the ripple effect of overdue payments."}],"markDefs":[],"style":"normal"},{"_key":"9703712aa2f4","_type":"block","children":[{"_key":"66b7026cff54","_type":"span","marks":[],"text":"From chasing shortfalls, managing renter invoices, and checking the trust continuously to see when the overdue payment actually comes in, to communicating with distraught landlords, it’s no small task. Not to mention the mental load! And this is time that could otherwise be spent building real connections with clients."}],"markDefs":[],"style":"normal"},{"_key":"6a5c7c07629b","_type":"block","children":[{"_key":"dbea084fc5c5","_type":"span","marks":[],"text":"To address this, great property managers not only have rigorous screening processes to find reliable renters in the first place, they also invest in smarter, customisable workflows, better communication tools, and innovative technology to help keep arrears in check."}],"markDefs":[],"style":"normal"},{"_key":"0939990d9672","_type":"testimonial","author":"Juliette Hughes, PM Advisory & Pre-Implementation Specialist (aka our Property Manager in Residence) and Apex Property Management Licensee.","background":{"title":"Lavender","value":"#EAF1FB"},"markDefs":null,"quote":[{"_key":"257489428e03","_type":"block","children":[{"_key":"c42c3ff496aa","_type":"span","marks":[],"text":"Ailo is the most remarkable evolution I’ve seen in arrears management technology in 20 years."}],"markDefs":[],"style":"normal"}]},{"_key":"25bb294b0b1b","_type":"block","children":[{"_key":"df1d93c9c5b20","_type":"span","marks":[],"text":"How does it work? Well, digging into our data, it comes down to a few key principles in how we’ve designed Ailo and learnings from how our clients are using it:"}],"markDefs":[],"style":"normal"},{"_key":"d3f0e682b398","_type":"block","children":[{"_key":"c573160e2e0c0","_type":"span","marks":[],"text":"1. Give renters more control & better visibility"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"82d1962c9e54","_type":"block","children":[{"_key":"5fffc345e75c0","_type":"span","marks":[],"text":"With Ailo, renters get more payment options and can choose to pay by debit card, bank account, or even credit card if cash is tight one month. 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With Ailo, renters have real-time access to all their payment information right in the palm of their hand, so they always know when their next rent payment is due."}],"markDefs":[{"_key":"ab629a628050","_type":"linkV2","blank":true,"externalLink":"https://www.fiserv.com/en/about-fiserv/resource-center/consumer-research/2020-expectations---experiences--covid19-and-household-finances.html","linkType":"url"}],"style":"normal"},{"_key":"992d1f846bb9","_type":"block","children":[{"_key":"6a6936ea7a8a","_type":"span","marks":[],"text":"2. Never underestimate proactive, automated & friendly reminders"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"8398d2f01f4f","_type":"block","children":[{"_key":"04b50fe72dc9","_type":"span","marks":[],"text":"These days, most of us live our lives by notifications. 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We believe a problem well-defined is a problem half-solved"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b4ee87b4d07e","_type":"block","children":[{"_key":"6c22e1decfc7","_type":"span","marks":[],"text":"“If I were given one hour to save the planet, I would spend 59 minutes defining the problem and one minute resolving it,” Albert Einstein said."}],"markDefs":[],"style":"normal"},{"_key":"8cb50c526714","_type":"block","children":[{"_key":"f715116937bc0","_type":"span","marks":[],"text":"We couldn’t agree more. Our discovery process with customers begins with a problem statement – setting out an issue that’s troubling our customers. We spend time exploring the nature of the problem we’re trying to solve, because the boundaries we set often define the boundaries of our solution. We keep things conversational, and we keep it “screenless”."}],"markDefs":[],"style":"normal"},{"_key":"7713c2879d31","_type":"block","children":[{"_key":"cb560aa163ba","_type":"span","marks":[],"text":"Unstructured discussion about the problem itself helps us understand how it manifests in our customers’ day-to-day – and helps us see it from a fresh perspective. We often realise our customers have been doing certain things in a certain way simply because they didn’t have an alternative available."}],"markDefs":[],"style":"normal"},{"_key":"147780df18dd","_type":"block","children":[{"_key":"b09c401129930","_type":"span","marks":[],"text":"For example, we knew from our customer conversations that communication in the industry was a problem. Busy property managers receive emails, phone calls and texts from clients. Queries across so many platforms makes it difficult to stay on top of everything, particularly for a time-poor professional on the move. Over the years, software providers have tried to solve this with email forwarding – but with a deep understanding of the problem, we knew this was only a band-aid solution."}],"markDefs":[],"style":"normal"},{"_key":"de506504f0bb","_type":"block","children":[{"_key":"246e7c116a2e","_type":"span","marks":[],"text":"Instead, our vision is to deliver what we refer to as unified communications in the Ailo app - funnelling all queries and responses into one simplified interface to give property managers a clear overview of conversations and questions."}],"markDefs":[],"style":"normal"},{"_key":"2c64f2700f2a","_type":"block","children":[{"_key":"cc69eed369d50","_type":"span","marks":[],"text":"Unified communications will break down the barriers preventing property managers from being able to carry out their key tasks with ease. 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And property managers are shackled to old technology that creates more cost, risk and work than value for customers."}],"markDefs":[],"style":"normal"},{"_key":"41352c7b62c4","_type":"block","children":[{"_key":"56a07365fdf70","_type":"span","marks":[],"text":"So, we’re building the world’s first five-sided marketplace to help transform a massive 'lemons market' into something sweeter."}],"markDefs":[],"style":"normal"},{"_key":"0f61131dc052","_type":"block","children":[{"_key":"4121832512130","_type":"span","marks":[],"text":"It’s a lot of hard work, but we know we can achieve our goals with our outstanding team of engineers, product managers, creatives, strategists and doers working from all over the world."}],"markDefs":[],"style":"normal"},{"_key":"0fdd8ccdf98b","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-b454fe4d0f48dc2fe59759e35eca0d68ab3b438f-586x410-svg","_type":"reference"}}},{"_key":"277817349ec4","_type":"block","children":[{"_key":"62ba3d7b48d8","_type":"span","marks":[],"text":"Let’s taco ‘bout how we work together at Ailo"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"18d5a858249e","_type":"block","children":[{"_key":"bf91bde3c4b7","_type":"span","marks":[],"text":"We run on innovation, imagination, and coffee. 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"}],"markDefs":[],"style":"normal"},{"_key":"336c26a2f1f6","_type":"block","children":[{"_key":"73705d4a2177","_type":"span","marks":[],"text":"“What I love about Ailo is that there are new, hard, crazy challenges we have to work together to overcome every day,” said onboarding specialist Haron Bahari."}],"markDefs":[],"style":"normal"},{"_key":"018d61657ae1","_type":"block","children":[{"_key":"6e29d4b80009","_type":"span","marks":[],"text":"We know that you can only create customer value by bringing together the right people at the right time in the right way. "}],"markDefs":[],"style":"normal"},{"_key":"42b81b32b9ac","_type":"block","children":[{"_key":"260e42411668","_type":"span","marks":[],"text":"For Product Manager Ilya Novikov, that’s one of the best parts. “Working at Ailo is about solving difficult problems for real people with a team that can pull it off. 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"},{"_key":"8ee54acedc73","_type":"span","marks":["b37a8faad542"],"text":"Click here"},{"_key":"f554a0156d91","_type":"span","marks":[],"text":" for instructions in our Help Centre."}],"markDefs":[{"_key":"b37a8faad542","_type":"linkV2","blank":true,"externalLink":"https://help.ailo.io/hc/en-au/articles/360004069855-How-do-I-get-the-most-out-of-chat-","linkType":"url"}],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-7b93c5f60f665ec1bbaf2b90eb5289e56fa5924d-1440x590-png","_type":"reference"}},"date":"2021-08-20","excerpt":"The Olympics may be over, but the game of property management remains as fierce as ever. 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I got a lot of comments from clients and the public and one of the local newspapers picked up on the radio interview and decided to run an article."}],"markDefs":[],"style":"normal"},{"_key":"8b2a1c18c2c2","_type":"block","children":[{"_key":"92888383cd580","_type":"span","marks":[],"text":"It's about having that point of difference, something new that nobody else does, and it's exciting in the marketplace."}],"markDefs":[],"style":"normal"},{"_key":"dd09c4549a9f","_type":"block","children":[{"_key":"2d94988f66940","_type":"span","marks":[],"text":"Has Ailo helped your business grow?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"cd9e2c8eb3da","_type":"block","children":[{"_key":"4da71ba32e6f0","_type":"span","marks":[],"text":"I'm watching Ailo change and grow our business now – it's quite amazing. As a landlord, why wouldn't you want your rent paid to you as soon as it is paid? 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For our tenants it's easy to pay rent, we have quick communication with both our tenants and our investors... and if you're an investor, you can track your investment at anytime anywhere"}],"markDefs":[],"style":"subHeading_withSpace"}]},{"_key":"9307e507f310","_type":"block","children":[{"_key":"357c0ba4900c0","_type":"span","marks":[],"text":"Tell us about Thrive"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"300b3771b794","_type":"block","children":[{"_key":"404c9da9b92f0","_type":"span","marks":[],"text":"Nicole: We are a boutique agency and we've been in business for almost five years. Property management is different everyday and that's what we love about it. We love to take the hard work out of managing our client's properties, so our clients can do more of what they enjoy."}],"markDefs":[],"style":"normal"},{"_key":"b2674705a62a","_type":"block","children":[{"_key":"754fe07e55700","_type":"span","marks":[],"text":"Belinda: I consider Thrive to be innovative, and we're continually looking a ways in which to operate more efficiently and also to provide exceptional customer service."}],"markDefs":[],"style":"normal"},{"_key":"d44b8a8373a4","_type":"block","children":[{"_key":"c35160dfa99b0","_type":"span","marks":[],"text":"How has Ailo helped Thrive provide a superior service?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a7afb66474ad","_type":"block","children":[{"_key":"60b57c833eaa0","_type":"span","marks":[],"text":"Nicole: At Thrive we utilise the Ailo app which allows our clients to access their money at anytime. This means our clients could pay their mortgage off weekly instead of monthly, which could then bring down their interest repayments in the long term."}],"markDefs":[],"style":"normal"},{"_key":"bf3f647c92da","_type":"block","children":[{"_key":"c25997fa03d00","_type":"span","marks":[],"text":"Belinda: Ailo offers multiple payment methods including direct deposit, direct debit and credit card payments. This is convenient for our tenants and also minimises rent arrears."}],"markDefs":[],"style":"normal"},{"_key":"dee71db41251","_type":"block","children":[{"_key":"f613ee4f849d0","_type":"span","marks":[],"text":"Nicole: We believe in quick, responsive and open communication, with Ailo we receive instant notifications through the Ailo Chat. This means I can respond instantly to any of our clients' questions."}],"markDefs":[],"style":"normal"},{"_key":"0aac537d696b","_type":"block","children":[{"_key":"2cb4d9498ca80","_type":"span","marks":[],"text":"Why should other property managers get onboard Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d0d6a3a13b69","_type":"block","children":[{"_key":"2f3b83d818fb0","_type":"span","marks":[],"text":"Nicole: We would recommend Ailo due to the convenience of having everything in the palm of your hand. For our tenants it's easy to pay rent, we have quick communication with both our tenants and our investors. Also if you're an investor you can track your investment at anytime, anywhere."}],"markDefs":[],"style":"normal"},{"_key":"fdec44ab357c","_type":"block","children":[{"_key":"fa83b5b0ada90","_type":"span","marks":[],"text":"Belinda: When I discovered Ailo, I loved what it had to offer and I truly believe it's going to be a game changer in our industry"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-272ee8e7e30b9eb969fc81287462f8f28c72470e-960x540-png","_type":"reference"}},"date":"2021-06-02","excerpt":"Belinda and Nicole, from Thrive Property NT, are changing the property management industry in Darwin for the better! 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One of the things they love about Thrive is that they use Ailo!"}],"markDefs":[{"_key":"e9056244c777","_type":"link","href":null}],"style":"normal"},{"_key":"991a02fa9d0b","_type":"block","children":[{"_key":"e545a77f74f20","_type":"span","marks":[],"text":"Thanks to Ailo, Amanda and Edmand are on a path to paying off their mortgage sooner as they receive their rent as soon as its paid (rather than waiting till the end of the month)."}],"markDefs":[],"style":"normal"},{"_key":"7f272cb4cd36","_type":"videoPlayer","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"previewVisual":{"_type":"image","asset":{"_ref":"image-b9f6320730558a8d95b41f3389c5300d635a62eb-960x540-png","_type":"reference"}},"url":"https://www.youtube.com/watch?v=fafdoOOmJL0"},{"_key":"c748df64948b","_type":"block","children":[{"_key":"500c2e1b3deb0","_type":"span","marks":[],"text":"We spoke with Amanda and Edmand to learn more about why they're enjoying Ailo."}],"markDefs":[],"style":"normal"},{"_key":"2b84b3c0a945","_type":"block","children":[{"_key":"c77bc7023b720","_type":"span","marks":["strong"],"text":"Tell us about yourselves"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"302ba2922199","_type":"block","children":[{"_key":"318971e456e70","_type":"span","marks":[],"text":"Amanda: I’m Amanda (E: and I’m Edmand), we’re born and raised in Darwin, have been together for 12 years and have our first investment property with Thrive for over a year now."}],"markDefs":[],"style":"normal"},{"_key":"e089984e2380","_type":"block","children":[{"_key":"4a37a205fe170","_type":"span","marks":[],"text":"One of the things we love about working with Thrive is the app they use called Ailo. Ailo has fundamentally changed the way that we manage our investment property!"}],"markDefs":[],"style":"normal"},{"_key":"41383e5d04d7","_type":"block","children":[{"_key":"384d7134e7340","_type":"span","marks":[],"text":"What do you like about Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4375f29144dc","_type":"block","children":[{"_key":"5010275cbdbf0","_type":"span","marks":[],"text":"Edmand: Because Thrive has given us Ailo, we can now access our rental income much faster. Before we’d wait the standard fortnight or till the end of the month to receive our funds. Now we have control on accessing funds as soon as it’s received and we get to allocate it straight to our mortgage."}],"markDefs":[],"style":"normal"},{"_key":"ece8236925e8","_type":"block","children":[{"_key":"11e1860f43090","_type":"span","marks":[],"text":"How has Ailo improved communication with your property manager?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"43f12511fc44","_type":"block","children":[{"_key":"4375ce00a6970","_type":"span","marks":[],"text":"Amanda: What I love about the Ailo chat function is that it gives us access to our property manager around the clock. If we’re in the middle of talking about a repair or if I have a quick question, I just open the app and send a message. Thrive have always been great communicators but since Thrive have partnered with Ailo, this has allowed us to collaborate even better!"}],"markDefs":[],"style":"normal"},{"_key":"1edd08ea081d","_type":"block","children":[{"_key":"6725202780d20","_type":"span","marks":[],"text":"Why would you recommend Ailo to other investors?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"83638e070f5d","_type":"block","children":[{"_key":"d7de1e4541790","_type":"span","marks":[],"text":"Amanda: I would recommend Ailo to other property investors because of the ability to manage rental income, payment of bills from your pocket, better collaboration with our Property Manager and the level of transparency all in one place, at your fingertips."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-15b581e2d9cfaaa9dc7a6b1e72353cca4ed5c181-960x540-png","_type":"reference"}},"date":"2021-05-26","excerpt":"Meet Amanda and Edmand, first time investors who entrusted their investment property to Thrive Property NT over a year ago. 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We have approximately 130 properties under management and I’ve been doing this for over 20 years."}],"markDefs":[{"_key":"13e7bf458175","_type":"link","href":null}],"style":"normal"},{"_key":"906cf974b918","_type":"block","children":[{"_key":"75c42ce226bc0","_type":"span","marks":[],"text":"My favourite part of working in this industry is being able to chart the course of an owner’s investment and putting together a strategy to achieve their goals."}],"markDefs":[],"style":"normal"},{"_key":"a70deea692a9","_type":"block","children":[{"_key":"f886da59db930","_type":"span","marks":[],"text":"What excites you the most about working with Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c3bba41b8ffb","_type":"block","children":[{"_key":"5ce92f3ba3130","_type":"span","marks":[],"text":"Remarkably, nothing has evolved in this industry in 30 years that actually gives our clients a better experience, until now. With Ailo they can access their money faster. They have more choice, it's finally a product that actually adds value to the customer and the client, not just changes the way that we do our job."}],"markDefs":[],"style":"normal"},{"_key":"dee37a7ed3b5","_type":"block","children":[{"_key":"0ec62bb3df650","_type":"span","marks":[],"text":"Ailo takes away all of the heavy lifting. 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It means we are first to market and we can provide an unrivalled service."}],"markDefs":[],"style":"normal"},{"_key":"6804469ebaa0","_type":"block","children":[{"_key":"7e798b3ba1bd0","_type":"span","marks":[],"text":"The Ailo support team has been amazing. They're always available on the phone, they're constantly replying to emails and it really feels like a partnership."}],"markDefs":[],"style":"normal"},{"_key":"4eadaebf2520","_type":"block","children":[{"_key":"b65ad48ec3d10","_type":"span","marks":[],"text":"Property managers should definitely get onboard with Ailo because... it frees up their time. They're not getting into the nitty gritty of rent receipting and rent arrears. 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"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"5b63a73f723a","_type":"block","children":[{"_key":"964f813d5b8d","_type":"span","marks":[],"text":"I remember a specific conversation that helped me come to terms with that basic reality. I was at a training camp and Allan Border, the Australian cricket immortal, was there as part of the coaching squad. I remember introducing myself and asking him “Mr. Border, how do you do a cover drive?” He responded by miming his stroke and saying, “I don’t really know, I just do it”."}],"markDefs":[],"style":"normal"},{"_key":"229be7e52601","_type":"block","children":[{"_key":"0c77cec2b79d0","_type":"span","marks":[],"text":"I knew then and there I would never play for Australia."}],"markDefs":[],"style":"normal"},{"_key":"129eb87750a9","_type":"block","children":[{"_key":"449f87dfe2fb0","_type":"span","marks":[],"text":"It turns out that Allan Border was one of the great cricketers of the era, yet was an ineffective coach to someone with my skills. He was too good and therefore unable to teach someone more ‘mainstream’. For him, everything was instinctive and beyond the scope of us mortals!"}],"markDefs":[],"style":"normal"},{"_key":"cb8d53ef3f05","_type":"block","children":[{"_key":"6c5b1daa79970","_type":"span","marks":[],"text":"This story comes back to me every time I have a discussion about growing a rent roll. There are plenty of conferences with inspiring speakers who’ll say how easy it all is and how they just get out there and grow the rent roll. Business owners usually walk away motivated and energised, but ultimately without anything concrete to get started on. In this case, they’ve just listened to the Allan Border of real estate."}],"markDefs":[],"style":"normal"},{"_key":"e6f099f5177c","_type":"block","children":[{"_key":"51177700de26","_type":"span","marks":[],"text":"Marketing means understanding the market and its needs"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"cecf65f61504","_type":"block","children":[{"_key":"6d51d20aca900","_type":"span","marks":[],"text":"If we are to properly address the issue of rent roll growth, we have to condense what happens into a science."}],"markDefs":[],"style":"normal"},{"_key":"3d7e559d781b","_type":"block","children":[{"_key":"a1f69fed2cf10","_type":"span","marks":[],"text":"It’s not good enough to leave growth as art and therefore undefined. More importantly, it’s not helpful."}],"markDefs":[],"style":"normal"},{"_key":"dc16a44e6e3f","_type":"block","children":[{"_key":"3a41cc9ce4fa0","_type":"span","marks":[],"text":"Rent roll growth is a function of marketing and sales. I don’t use the term ‘marketing’ as a synonym for ‘advertising’, but rather in its broader sense to mean understanding the market and its needs, connecting to it and offering solutions to those needs in a way that delivers value. I also argue, as do many, that winning new business for the rent roll is a sales function, not a property management function."}],"markDefs":[],"style":"normal"},{"_key":"1b606f3e426d","_type":"block","children":[{"_key":"c6b76103d9c50","_type":"span","marks":[],"text":"It’s my strong belief that marketing and sales is just as much about good process as anything. Sure, good process alone will not make a business development manager a pin-up for our industry, just as no amount of time in the nets would make me the next Allan Border. But good process will make a good business development manager effective and, when properly resourced, able to exploit the company’s opportunities fully."}],"markDefs":[],"style":"normal"},{"_key":"559fbcf8755d","_type":"block","children":[{"_key":"63e4d2afe1010","_type":"span","marks":[],"text":"My experience is that the best property management businesses embrace the science of rent roll growth."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"29e468ffdd32","_type":"block","children":[{"_key":"d8e463d086b20","_type":"span","marks":[],"text":"These businesses not only have a clear framework for thinking about their growth potential, they’ve also resourced their team to go after that potential."}],"markDefs":[],"style":"normal"},{"_key":"459b65a0dd46","_type":"block","children":[{"_key":"dbeed8b1970d0","_type":"span","marks":[],"text":"The business development team is structured to support that desired growth and the compensation packages are aligned to those goals. The business tracks all its leads, and the reports that are generated give insight into what’s working and what is not. And the business reacts accordingly."}],"markDefs":[],"style":"normal"},{"_key":"61085ab24fc5","_type":"block","children":[{"_key":"cbf0d46e9a3d0","_type":"span","marks":[],"text":"Along with science, there’s no doubt art is also necessary in successfully building a rent roll. I argue, though, that the balance should rightly be found far in favor of science."}],"markDefs":[],"style":"normal"},{"_key":"b7febb1864f4","_type":"block","children":[{"_key":"51950c8bbf140","_type":"span","marks":[],"text":"For anyone who’s not the Allan Border of our industry, I strongly believe that improving their understanding of the frameworks of growth opportunity and lead nurturing is the most important thing any business owner can do to change the trajectory of their business."}],"markDefs":[],"style":"normal"},{"_key":"1f2f922c0104","_type":"block","children":[{"_key":"40f7ae64cb79","_type":"span","marks":[],"text":"This blog is an excerpt from Chapter 1 in the book "},{"_key":"852396d6638c1","_type":"span","marks":["em"],"text":"Numbers Game: The Science of Growing a Rent Roll"},{"_key":"852396d6638c2","_type":"span","marks":[],"text":" by Ben White."}],"markDefs":[],"style":"smallBody_withSpace"}],"coverImage":{"_type":"image","asset":{"_ref":"image-93c63b4e08a0804efa2fbb51a87cf395a1253ee9-1800x1324-jpg","_type":"reference"}},"date":"2021-01-06","excerpt":"There are plenty of conferences with inspiring speakers who’ll say how easy it all is and how they just get out there and grow the rent roll. Business owners usually walk away motivated and energized, but ultimately without anything concrete to get started on.","name":null,"previewVisual":null,"related":null,"slug":"blog/winning-companies-embrace-the-science-of-rent-roll-growth","title":"Winning companies embrace the science of rent roll growth","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-09-30T00:14:41Z","_id":"94d73033-87ce-46dd-b207-56d5cd8e4620","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Ben White","picture":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"eefbb5c3132d","_type":"block","children":[{"_key":"147ae58c9036","_type":"span","marks":[],"text":"One of the most interesting things we've done at LPMA is work with companies to mystery shop both their own offices and their competitors."}],"markDefs":[],"style":"normal"},{"_key":"0c84a871e935","_type":"block","children":[{"_key":"be9f87c551130","_type":"span","marks":[],"text":"The best part of the mystery shopping work is that every now and again, we come across a company that’s doing such innovative things that we get excited about the possibilities. These extraordinary companies push forward the rest of the industry – their innovations are set to become tomorrow’s best practice."}],"markDefs":[],"style":"normal"},{"_key":"4685979dc728","_type":"block","children":[{"_key":"72952abf93de0","_type":"span","marks":[],"text":"Of course, we just as often find companies making basic and common mistakes that fundamentally undermine their business development efforts. Ultimately, the mystery shopping program gives great insights into how business development processes impact the way in which services are perceived and valued by potential investors."}],"markDefs":[],"style":"normal"},{"_key":"72c6af9f64fe","_type":"block","children":[{"_key":"ec0c8f8c5fe20","_type":"span","marks":[],"text":"Perfect processes are not mandatory to grow a rent roll aggressively, but these particular pitfalls must be avoided at all costs or any effort will be wasted. On the other hand, working the processes carefully brings a good chance of success. That’s what the science delivers – a chance."}],"markDefs":[],"style":"normal"},{"_key":"02a596f570e7","_type":"block","children":[{"_key":"379bb668c67d0","_type":"span","marks":[],"text":"When I think of the lessons learned, I have the mental image of a minefield - there are three common mistakes that companies make and each of those, when tripped, is as devastating to business growth as stepping on a landmine."}],"markDefs":[],"style":"normal"},{"_key":"fee28b9623dd","_type":"block","children":[{"_key":"419c2aed8be20","_type":"span","marks":[],"text":"These all-to-common business mistakes are 100% avoidable with a little help."}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a1290952bf86","_type":"block","children":[{"_key":"370677293d58","_type":"span","marks":[],"text":"1. Poor web presence"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"664a6669a08c","_type":"block","children":[{"_key":"7724f74d60b30","_type":"span","marks":[],"text":"Before we do any mystery shopping, we do some desk research on the company. Of course, the first thing we do is Google the company and see what comes up. Since we’ve been running this program, reviews and ratings have clearly impacted the search results and in many ways, this step is fast becoming the most important part of our research."}],"markDefs":[],"style":"normal"},{"_key":"c3a59a64824d","_type":"block","children":[{"_key":"2143bb0148f80","_type":"span","marks":[],"text":"We review the company’s website and look for some credible statement about why a prospective investor should be receptive to the company. Video is clearly more interesting than photos, while expecting a visitor to download PDF documents is the worst of all. It’s often the case that there are no photos of property managers and it can be hard to find contact details. There is rarely any particular content aimed at potential investor clients and even less frequently, a call to action that drives investor engagement."}],"markDefs":[],"style":"normal"},{"_key":"8f390d7c39ba","_type":"block","children":[{"_key":"8d3a6549c7740","_type":"span","marks":[],"text":"We also review the company’s social media profile to get a sense of the public message and just like prospective investors do, we look at the personal profiles of those people who are listed on the company’s website. There are mountains of books and posts and talks on how to do social media well and I won’t make any comment on it other than to say that it’s now certain any company’s future customers are looking the business (and its team) up. If the business owner isn’t thinking about their teams’ and their company’s social profile through that lens, they might want to rethink it - fast."}],"markDefs":[],"style":"normal"},{"_key":"4ff2ddf8bd41","_type":"block","children":[{"_key":"44c73dbb618a0","_type":"span","marks":[],"text":"The biggest mistake many companies make is to use their online presence to only focus on the sales side of the business, in particular the purchaser. Most potential investor clients will look at the website before approaching a company. Almost no inbound business will happen without the person first going through that process. Unfortunately, few companies have thought through how to make their web presence engaging and credibility-building for prospective investors."}],"markDefs":[],"style":"normal"},{"_key":"a22bcc1539b8","_type":"block","children":[{"_key":"d7f6d73c953b0","_type":"span","marks":[],"text":"2. Inbound inquiry routed to a property manager"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"3480f2af20e3","_type":"block","children":[{"_key":"98e427ac4d390","_type":"span","marks":[],"text":"The second pitfall arises at the very first phone call from a potential investor. When an investor emails the company or calls the company’s main number and asks to speak to someone about leasing and managing their property, there are two possible options; the call or email can either be sent to a property manager or to a business development team member."}],"markDefs":[],"style":"normal"},{"_key":"94bef3cf8257","_type":"block","children":[{"_key":"e93a7d0ed1300","_type":"span","marks":[],"text":"We know from a wide set of experiences that if the inquiry is routed to a property manager, the company has just stepped on the first landmine. Simply put, when the growth and sales process is entrusted to a property manager (who are so busy!), there will always be a lower growth rate than if there is a fully formed business development team."}],"markDefs":[],"style":"normal"},{"_key":"9006d6c41031","_type":"block","children":[{"_key":"9ee8798e9cce0","_type":"span","marks":[],"text":"Another common mistake is failing to properly train the team (and particularly the receptionist) to support the business development effort. This is often a blind spot in any company’s business development efforts. So often in our mystery shopping program, we see the growth process fall over due to the most basic and elementary mistakes in how receptionists perform their work. It’s such an easy thing to overlook, but the receptionist really can make or (especially) break a new business opportunity faster than anyone else in the company."}],"markDefs":[],"style":"normal"},{"_key":"69463576f0a6","_type":"block","children":[{"_key":"e8a94e9541fe0","_type":"span","marks":[],"text":"Shockingly, our mystery shopping data shows that in the vast majority of companies, around one in five inquiries are not responded to at all, usually because a message isn’t taken properly, or actioned in the office. Simple processes and tools in an office can track and manage inquiries effectively, easily eliminating this risk."}],"markDefs":[],"style":"normal"},{"_key":"0527a8cf1076","_type":"block","children":[{"_key":"5b50048516ef0","_type":"span","marks":[],"text":"The big lesson is that while a company clearly has to have a dedicated growth role or team to really achieve its growth goals, the company also must put in place processes and training to ensure that the new business inquiry makes its way to that team in the most effective way. Failure to do this leaves the company wandering through the growth minefield."}],"markDefs":[],"style":"normal"},{"_key":"f698dac2962e","_type":"block","children":[{"_key":"3fb6968fc2280","_type":"span","marks":[],"text":"3. The call to action is misplaced"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"f95096dfb0cf","_type":"block","children":[{"_key":"892e348c7c960","_type":"span","marks":[],"text":"Once a lead has gone from a marketing lead to a sales lead, the company needs to follow up with a call to action. That will typically take the form of a request for a meeting and an email attaching some of the company’s marketing materials."}],"markDefs":[],"style":"normal"},{"_key":"ad6749f75b36","_type":"block","children":[{"_key":"c07aa312ff4f0","_type":"span","marks":[],"text":"These emails are generally classified as a marketing effort, but the range of quality we see is vast. It’s nothing short of amazing how many times we receive a short email from the property manager that simply refers to the phone call that was recently completed and has the company’s management agreement attached. These emails often close with a line to the effect of “If you have any questions about it, please call me.” Even if it’s not that bad, the email will typically include a PDF attachment of a generic listing kit that’s bland and essentially unreadable."}],"markDefs":[],"style":"normal"},{"_key":"2b3bcadd5a89","_type":"block","children":[{"_key":"8ebb72a29bb10","_type":"span","marks":[],"text":"Boom! Another landmine is set off."}],"markDefs":[],"style":"normal"},{"_key":"fcc1036b0678","_type":"block","children":[{"_key":"06d5269942f60","_type":"span","marks":[],"text":"I’m all for the presumptive close, but realistically, this approach is verging on the ridiculous. Why are we asking if they have questions? Of course they have questions! They have questions and concerns and prior experiences and anxieties and investment priorities – all of which we need to understand if we’re to sell them something of value."}],"markDefs":[],"style":"normal"},{"_key":"7850742aa5fc","_type":"block","children":[{"_key":"b5dd51159d3e0","_type":"span","marks":[],"text":"Of course, we also see some examples of excellent marketing. There’s no strict formula for what works and what doesn’t, but the good stuff typically has some things in common."}],"markDefs":[],"style":"normal"},{"_key":"033ab2e0fa2e","_type":"block","children":[{"_key":"0ed73596541a0","_type":"span","marks":[],"text":"The first thing that’s striking is when the email is well written, or has clearly been edited with the prior conversation in mind. It will refer to the mystery shopper’s particular issues and priorities and address them credibly. If, for example, the mystery shopper has expressed a concern about the quality of tenants in a prior experience, the business development manager will note that and give some thoughts on how the company could address it."}],"markDefs":[],"style":"normal"},{"_key":"ef5b122c613f","_type":"block","children":[{"_key":"80a80834da740","_type":"span","marks":[],"text":"The email reinforces the company’s stated point of difference and explains how that point of difference is valuable. It’s both personal and professional and gives the company a persona. There’s always a clear call to action for the potential investor that’s appropriate for the circumstances and seeks to build a relationship, not close a sale."}],"markDefs":[],"style":"normal"},{"_key":"bac1e3e56624","_type":"block","children":[{"_key":"c51635796e3b0","_type":"span","marks":[],"text":"In this first formal point of contact, it’s important to present the company well. In our mystery shopping, we found that an overwhelming majority of emails have typographical and grammatical errors. They make for stark and harsh reading, contain no real marketing material of any note, and don’t build confidence with potential investors."}],"markDefs":[],"style":"normal"},{"_key":"706f5633f2a6","_type":"block","children":[{"_key":"3ab95e9475c6","_type":"span","marks":[],"text":"This blog is an excerpt from Chapter 1 in the book Numbers Game: "},{"_key":"68e9596d387d1","_type":"span","marks":["em"],"text":"The Science of Growing a Rent Roll"},{"_key":"68e9596d387d2","_type":"span","marks":[],"text":" by Ben White."}],"markDefs":[],"style":"caption_withSpace"}],"coverImage":{"_type":"image","asset":{"_ref":"image-f0fec980cc11f5eb836cd8f11b3dc995f9794acd-3680x2456-jpg","_type":"reference"}},"date":"2021-01-01","excerpt":"These all-to-common business mistakes are 100% avoidable with a little help","name":null,"previewVisual":null,"related":null,"slug":"blog/3-business-growth-landmines-and-how-to-avoid-them","title":"3 business growth landmines and how to avoid them","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-09-30T00:40:33Z","_id":"e1cb1f66-ab17-4a86-a839-636eaa9f024c","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"b286f90bdddf","_type":"videoPlayer","background":{"title":"Large Cloud angle top","value":"#F7F7F7"},"markDefs":null,"previewVisual":{"_type":"image","asset":{"_ref":"image-e109c5d58df6191a1f5073dabe4ec86c9b30985b-1000x572-jpg","_type":"reference"}},"url":"https://youtu.be/M1srSbv1Kks"},{"_key":"e9a252de5275","_type":"block","children":[{"_key":"7823ab941334","_type":"span","marks":[],"text":"How many property managers can prove they help customers pay off their mortgages faster? "}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"3e8ece204d9f","_type":"block","children":[{"_key":"f92a958b9fea","_type":"span","marks":[],"text":"With "},{"_key":"5eecbed48810","_type":"span","marks":["57fad7d5c37f"],"text":"Ray White Euroa"},{"_key":"f06658eda826","_type":"span","marks":[],"text":" (VIC), property investor Clair gets her rent as soon as its paid, which means she can make mortgage repayments more frequently and reduce her overall interest!"}],"markDefs":[{"_key":"57fad7d5c37f","_type":"link","href":null}],"style":"normal"},{"_key":"95461246f99b","_type":"block","children":[{"_key":"e8c5a213c6950","_type":"span","marks":[],"text":"We spoke to Clair about the unprecedented value she receives thanks to Ray White Euroa’s partnership with Ailo."}],"markDefs":[],"style":"normal"},{"_key":"e8f8e7618f41","_type":"block","children":[{"_key":"cf701359ebcc","_type":"span","marks":[],"text":"Tell us about yourself..."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"ce60a63883bf","_type":"block","children":[{"_key":"8fcf26edccb3","_type":"span","marks":[],"text":"“My name is Clair and I have two investment properties with Ray White, one in Euroa and one in Shepparton,\" she said."}],"markDefs":[],"style":"normal"},{"_key":"d0d2ad6f5bde","_type":"block","children":[{"_key":"f54274bed09c","_type":"span","marks":[],"text":"“I enjoy working with Ray White Euroa as I find Shane Thomson very knowledgeable, I’ve built a very good rapport with him and he always manages to put me at ease when I might be feeling a bit anxious.”"}],"markDefs":[],"style":"normal"},{"_key":"c80051402458","_type":"block","children":[{"_key":"94f5651a545d0","_type":"span","marks":[],"text":"How does Ray White Euroa help pay off your mortgage faster?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"939387bc0aa0","_type":"block","children":[{"_key":"dff612f3f7a6","_type":"span","marks":[],"text":"“Through Ray White, using Ailo had enabled me to set up my mortgage payments differently, I can see when the money hits my bank account, enabling me to pay my mortgage off every week instead of monthly and the best part about that is it keeps my overall interest down which will keep any investor happy.”"}],"markDefs":[],"style":"normal"},{"_key":"8dc55cba18b7","_type":"block","children":[{"_key":"35a844ea09db0","_type":"span","marks":[],"text":"What do you like about Ailo?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d348aa538c23","_type":"block","children":[{"_key":"e979b6f92f3d","_type":"span","marks":[],"text":"“Ailo helps me stay connected with my property manager as it’s instantaneous chat between myself and him, giving me quick responses to my query, whatever it may be."}],"markDefs":[],"style":"normal"},{"_key":"c473e2d96fb6","_type":"block","children":[{"_key":"36776af22c03","_type":"span","marks":[],"text":"“I [also] find Ailo really helpful in the management of my property as I can see when bills are due, the management fees have come out and the money’s cleared.”"}],"markDefs":[],"style":"normal"},{"_key":"ea1cd2dedfd2","_type":"block","children":[{"_key":"484d80482e3e","_type":"span","marks":[],"text":"“Getting on board with Ailo was really easy. It’s a simple as downloading the app - then you have all of your information for all your properties right there, anytime.”"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-ec8d64c9236ae709c88f99479d800c71f4dbdc2f-960x540-png","_type":"reference"}},"date":"2020-11-30","excerpt":"How many property managers can prove they help customers pay off their mortgages faster? With Ray White Euroa (VIC), property investor, Clair, gets her rent as soon as its paid, which means she can make mortgage repayments more frequently and reduce her overall interest!","name":null,"previewVisual":null,"related":null,"slug":"blog/meet-clair-she-pays-off-her-mortgage-faster-with-ailo","title":"Meet Clair, she pays off her mortgage faster with Ailo","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-09-30T07:00:23Z","_id":"2de14571-a21c-43c6-8ed0-b7092be11a56","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"120b946b2616","_type":"block","children":[{"_key":"06d2074dc68d","_type":"span","marks":[],"text":"Adapting their strategy in the wake of the pandemic, "},{"_key":"e9dbdc8c333b","_type":"span","marks":["14cb003a4d57"],"text":"Ray White Euroa"},{"_key":"9021f184c263","_type":"span","marks":[],"text":" (VIC) partnered with Ailo to focus more on customer communication and importantly, get rental income to their property investors even sooner."}],"markDefs":[{"_key":"14cb003a4d57","_type":"link","href":null}],"style":"normal"},{"_key":"8d74b55465dc","_type":"videoPlayer","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"previewVisual":{"_type":"image","asset":{"_ref":"image-2c8385f2fe3d4fe5dee3ba76f7fd9cbce789a69c-1154x645-png","_type":"reference"}},"url":"https://youtu.be/oKgEn9TWqeM"},{"_key":"ec927a45bdf2","_type":"block","children":[{"_key":"602d60bb1dc8","_type":"span","marks":[],"text":"Head of Property Management at Ray White Euroa (VIC), Shane Thomson, discusses how he delivers unprecedented value to his clients by using Ailo."}],"markDefs":[],"style":"normal"},{"_key":"d7ff3c45f3e6","_type":"block","children":[{"_key":"5a8eb27878380","_type":"span","marks":[],"text":"Tell us about yourself..."}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"38e45a4b1754","_type":"block","children":[{"_key":"1a3298d0eee90","_type":"span","marks":[],"text":"My name is Shane, I’m part of Ray White Euroa and we’re in our fifth year of operation. We’ve got 70 properties under management and I love working in property management because it allows us to deliver a real customer experience."}],"markDefs":[],"style":"normal"},{"_key":"4f921d3bd624","_type":"block","children":[{"_key":"43dce438bc420","_type":"span","marks":[],"text":"What goals did you set in these difficult times?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"28fac6375094","_type":"block","children":[{"_key":"31905bbfa518","_type":"span","marks":[],"text":"Our client relationship goals as an agency is to deliver value to our clients that enables them to get the most out of their investment property."}],"markDefs":[],"style":"normal"},{"_key":"9a3fa5f6f4f8","_type":"block","children":[{"_key":"114af9fd280b0","_type":"span","marks":[],"text":"Ailo allows us to add more choice and transparency. Through the app we enable our customers to pay off their mortgage faster by having access to their rental funds when it becomes available, which allows them to either bank it up and conduct some repairs and maintenance, or put it straight to their mortgage account and get that paid down."}],"markDefs":[],"style":"normal"},{"_key":"741f0702f66e","_type":"block","children":[{"_key":"1d48f1a6ee400","_type":"span","marks":[],"text":"How are you adding value to your investors in the current market? "}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"51725983c463","_type":"block","children":[{"_key":"a4a95ea646ef0","_type":"span","marks":[],"text":"We’re able to provide more choice to our customers in terms of bill payments, and through the Ailo App they can pay via direct debit, credit card or even from rental funds received."}],"markDefs":[],"style":"normal"},{"_key":"1b0c847db953","_type":"block","children":[{"_key":"828a59243c460","_type":"span","marks":[],"text":"Our day-to-day work as a property manager can be quite busy with lots of communication with our investors and tenants, making sure your rent gets paid and if it doesn’t get paid, chasing all of that up. The real advantage of Ailo is that it’s helped with the chat functionality to answer people on the go, and send a quick message."}],"markDefs":[],"style":"normal"},{"_key":"7a64d242ccbc","_type":"block","children":[{"_key":"55d250c06c0a0","_type":"span","marks":[],"text":"What was it like to migrate over to the Ailo platform?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"221522082d2a","_type":"block","children":[{"_key":"9b51775679f00","_type":"span","marks":[],"text":"Coming on board with Ailo was a really simple process. We had access to their support team who helped with [the onboarding] of our renters and investors."}],"markDefs":[],"style":"normal"},{"_key":"d582a70b8cad","_type":"block","children":[{"_key":"196521cb60800","_type":"span","marks":[],"text":"I would most definitely recommend Ailo to other property managers, simply because it allows you to focus more on communication and that overall customer experience."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-2c8385f2fe3d4fe5dee3ba76f7fd9cbce789a69c-1154x645-png","_type":"reference"}},"date":"2020-11-24","excerpt":"Adapting their strategy in the wake of the pandemic, Ray White Euroa (VIC) partnered with Ailo to focus more on customer communication and importantly, get rental income to their property investors even sooner.","name":null,"previewVisual":null,"related":null,"slug":"blog/ray-white-euroa-adapts-in-the-wake-of-a-pandemic","title":"Ray White Euroa adapts in the wake of a pandemic","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-09-30T07:03:30Z","_id":"2e7c3311-e6fa-455e-abd0-bb6dccf23057","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Ben White","picture":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"fba91e2795e3","_type":"block","children":[{"_key":"238b66e48de4","_type":"span","marks":[],"text":"I don’t really like the phrase ‘point of difference’, because it implies that every business must be capable of defining something that’s truly unique. "}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"e1a3261854b0","_type":"block","children":[{"_key":"e7b517ddd548","_type":"span","marks":[],"text":"While I agree that the idea is wonderful, it gives the impression of such a high bar that many give up on the idea."}],"markDefs":[],"style":"normal"},{"_key":"3785c669716b","_type":"block","children":[{"_key":"8c35bf9ca5f90","_type":"span","marks":[],"text":"In my mind, defining a ‘point of difference’ is just a fancy way of saying that every company needs to stand for something. While it would be good if that something was unique, I believe that in our industry uniqueness is not the most important aspect of the equation. There are three dimensions that are much more important: does the company really stand for it, do the company’s investors value what it stands for, and is it credible to an outsider?"}],"markDefs":[],"style":"normal"},{"_key":"02ca7986594a","_type":"block","children":[{"_key":"44fff94a0eed0","_type":"span","marks":[],"text":"1. What does the brand and team really stand for?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"34cb187c86fa","_type":"block","children":[{"_key":"994ebe52ea070","_type":"span","marks":[],"text":"There are plenty of businesses that define their point of difference without ever really asking or testing whether it’s true to begin with."}],"markDefs":[],"style":"normal"},{"_key":"2e160d9a01cb","_type":"block","children":[{"_key":"5c3468a0320f0","_type":"span","marks":[],"text":"For example, I know of many companies that claim their point of difference is that they stand for ‘communication’, but give each property manager generic email addresses like pm1@villagerealty.com, or adopt work practices that are in other ways at odds with that stated goal."}],"markDefs":[],"style":"normal"},{"_key":"9d00e079ffa5","_type":"block","children":[{"_key":"211ae5ece1760","_type":"span","marks":[],"text":"Defining a point of difference based on what the company thinks its investors want to hear without regard to what the company actually does simply breeds cynicism within the team and dissatisfaction among the company’s investors."}],"markDefs":[],"style":"normal"},{"_key":"4b20f1f336d3","_type":"block","children":[{"_key":"d8f76f86b58f0","_type":"span","marks":[],"text":"A true point of difference will be well articulated, understood and internalized by each and every team member – and be reflected in everything that the company does. For example, if the team really does stand for communication, the team may choose to ensure that no phone call goes unreturned within one hour, that each team member has a smartphone at all times and that their mobile phone numbers are published, that proper file notes of all conversations are made and that team members don’t hide behind emails when a phone call may be preferable for the investor. Whether these are good ideas or not depends on the circumstances, but the point is that if a company decides it stands for communication, it must work out how they’re going to live up to a high standard."}],"markDefs":[],"style":"normal"},{"_key":"360bc75174f5","_type":"block","children":[{"_key":"9b1ddca1c9d50","_type":"span","marks":[],"text":"Ultimately, there is only one way to know whether a company really stands for the things it says it does, and that is to ask the company’s investors. I used to work for someone who was fond of saying “Your brand is only as good as what your customers say about it.” The idea is to ask investors what words they would use to describe the experience with the company. They shouldn’t be prompted with words, or given suggestions like “Do you agree that we are good at communicating with you?” The investor should also be truly free to give honest feedback, perhaps via an anonymous online survey."}],"markDefs":[],"style":"normal"},{"_key":"b67e99240032","_type":"block","children":[{"_key":"751fd4197bb00","_type":"span","marks":[],"text":"Whatever words the investors use to describe the company is what it really stands for. If they use the same words to describe the company as are used internally, the business is doing great. If not, the company is likely deluding itself."}],"markDefs":[],"style":"normal"},{"_key":"bb661ad2516f","_type":"block","children":[{"_key":"1da976086f400","_type":"span","marks":[],"text":"2. Do investors value what the company stands for?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c6b985913452","_type":"block","children":[{"_key":"e1b2f2be2fc80","_type":"span","marks":[],"text":"Consumer research is nuanced and it takes some skill to get good insights into investors’ minds, but there are a couple of basic principles to take into account."}],"markDefs":[],"style":"normal"},{"_key":"3801ffab94f8","_type":"block","children":[{"_key":"8a85b9a1ec570","_type":"span","marks":[],"text":"The first is to try and avoid making general conclusions about what the average person wants. Although averages are seductive, they actually work to hide the true value drivers. For example, I’ve heard plenty of property managers say “one investor wants me to always get their approval before I spend any money, another one says that they pay me to never call them with the little things like work orders. Investors just don’t know what they want!”"}],"markDefs":[],"style":"normal"},{"_key":"5522f6166ee9","_type":"block","children":[{"_key":"5141e931728d0","_type":"span","marks":[],"text":"This dynamic is a great case study of where things start to go wrong in a company. In this example, the property manager sees two investors with different needs and draws a conclusion that client preferences are essentially unpredictable and therefore, there’s no point trying to work out what they want. The end result is that the company will have a policy of playing to the ‘average’, perhaps only contacting the investor when the spend is, for example, over $300, which will end up with both investors being unhappy. In actuality, a great opportunity to segment out the client base into two camps has been lost."}],"markDefs":[],"style":"normal"},{"_key":"f846b242be11","_type":"block","children":[{"_key":"8166ec3641bb0","_type":"span","marks":[],"text":"If a company really wanted to understand their clients, they would identify that there are at least two investor segments – one wanting a high degree of control and communication, the other wanting the opposite. If the company was to develop processes to serve each investor according to their preferences, both clients would be happy."}],"markDefs":[],"style":"normal"},{"_key":"d6d2e8f10898","_type":"block","children":[{"_key":"b64b6af1a76d0","_type":"span","marks":[],"text":"When a company knows its investors and their preferences, it can start to honestly test whether the things the company wants to stand for are really that valuable."}],"markDefs":[],"style":"normal"},{"_key":"51cb226de36c","_type":"block","children":[{"_key":"2b0fda0b203f0","_type":"span","marks":["strong"],"text":"Read more:"},{"_key":"2b0fda0b203f1","_type":"span","marks":[],"text":" "},{"_key":"02852afa9856","_type":"span","marks":["179068f508df"],"text":"The Four Investor Types"}],"markDefs":[{"_key":"179068f508df","_type":"linkV2","blank":false,"linkType":"post","postLink":{"_ref":"58cf40b4-ba7d-48a0-a7c1-0c55b6f46279","_type":"reference"}}],"style":"normal"},{"_key":"8860ae4fae18","_type":"block","children":[{"_key":"f88a2e01ba380","_type":"span","marks":[],"text":"3. Is the company’s point of difference credible?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"95d8d2f71934","_type":"block","children":[{"_key":"c6b09d78e7440","_type":"span","marks":[],"text":"Standing for something is meaningless unless others recognize and believe in it. It doesn’t count if it’s only the company’s oldest standing investors who recognize all the amazing things that the team does. The company needs to be able to quickly and easily prove to someone with whom it does not yet have a relationship that those things are true."}],"markDefs":[],"style":"normal"},{"_key":"ee83fd166f9d","_type":"block","children":[{"_key":"f230171cb8700","_type":"span","marks":["strong"],"text":"Companies don’t have the automatic right to ask a prospective client to trust their business. If that was ever possible to do, those days have certainly passed. As a result, proving what a company stands for is a difficult challenge to overcome."}],"markDefs":[],"style":"normal"},{"_key":"a56fd47976d4","_type":"block","children":[{"_key":"0ae8198d1b020","_type":"span","marks":[],"text":"How a company proves its point of difference really depends on what that point of difference is. The more impressive or extreme the claimed point of difference is, the harder it will be to prove it. If, for example, the claim is of some emotion-based benefit like ‘stress- free’, the company will really have its work cut out. Is it possible to prove to someone who doesn’t know the business well that if they choose a particular company, they’ll have no more stress associated with their investment property? Can the investor be convinced that every tenant will be perfect and pay rent on time? That there will be no unexpected repair bills? That all the client’s anxieties will be assuaged? For most people, it would be natural to feel a little skeptical of this point of difference."}],"markDefs":[],"style":"normal"},{"_key":"3b31855f3c48","_type":"block","children":[{"_key":"e15a3153bd300","_type":"span","marks":[],"text":"If the company promises a more functional benefit like ‘transparency’, does its marketing pack and website give the prospective investor any sense of what that means? Is the prospect shown copies of the typical routine inspection report that the company prepares? Does the company invite its client to inspections of their property? Can the company demonstrate how it will keep the investor informed of open repair issues?"}],"markDefs":[],"style":"normal"},{"_key":"ee14bf420ddf","_type":"block","children":[{"_key":"4aa6be2738130","_type":"span","marks":[],"text":"The more functional the company’s point of difference, the easier it will be to prove it to others, so long as there’s a way to document it and showcase it to potential investors. Conversely, if a company can’t find a way to prove their point of difference before someone becomes a client, it will be ineffective in achieving growth ambitions."}],"markDefs":[],"style":"normal"},{"_key":"b134c92a1636","_type":"block","children":[{"_key":"d52140c283490","_type":"span","marks":["strong"],"text":"The market interplay"}],"markDefs":[],"style":"largeBody_withSpace"},{"_key":"85f262794736","_type":"block","children":[{"_key":"a406fc1ab7fa0","_type":"span","marks":[],"text":"Given almost every company operates in a competitive marketplace, it must also have an understanding of its competitors’ point of difference."}],"markDefs":[],"style":"normal"},{"_key":"e914ea670ed7","_type":"block","children":[{"_key":"850e6f5818e60","_type":"span","marks":[],"text":"It’s straightforward to work that out by conducting mystery shopping research and being aware of the market generally. During this process, the company should be able to get a sense of both what a competitor’s stated point of difference is and what the reality is too."}],"markDefs":[],"style":"normal"},{"_key":"3a6e2ce4bd8e","_type":"block","children":[{"_key":"32a4758fe6560","_type":"span","marks":[],"text":"If another company stands for the same thing that the business owner wants the company to stand for, don’t be disheartened. In most cases, there can be room for multiple companies that execute the same thing well."}],"markDefs":[],"style":"normal"},{"_key":"18bdc9117a9a","_type":"block","children":[{"_key":"bb5947ee4f960","_type":"span","marks":["strong"],"text":"Pulling it all together"}],"markDefs":[],"style":"largeBody_withSpace"},{"_key":"1609acf97d9c","_type":"block","children":[{"_key":"3ca4e6745b540","_type":"span","marks":[],"text":"As mentioned earlier, there are many definitions of ‘point of difference’. Most definitions include the concept of using uniqueness to set one company’s services apart from another. A general concept of ‘standing for something’ is more appropriate for our industry."}],"markDefs":[],"style":"normal"},{"_key":"02b75a2b362c","_type":"block","children":[{"_key":"53fd2467f6e40","_type":"span","marks":[],"text":"The research shows the most important driver of satisfaction for clients is that their property managers do what they say they are going to do. Given the state of our industry, a company doesn’t have to stand for something that’s truly unique - it just has to stand for something."}],"markDefs":[],"style":"normal"},{"_key":"3767a714e494","_type":"block","children":[{"_key":"4a578dd153410","_type":"span","marks":["strong"],"text":"For example, a company could stand for something as simple as ‘transparency’. That company would focus on understanding exactly what that means for its clients, then build a culture and develop a set of processes to support it. If a company were able to execute such a simple idea well, it will be more effective than having a truly unique idea that’s poorly executed."}],"markDefs":[],"style":"normal"},{"_key":"3dd3ee17b9b8","_type":"block","children":[{"_key":"6d4974fca4810","_type":"span","marks":[],"text":"Whatever is chosen as the thing the company will stand for, make sure that it’s embedded into the company at every level. It should be reflected in the company’s values, its culture, its measurement systems, its recruitment process, its induction process, its performance review and promotion methods and its marketing. In short, the point of difference needs to be top of mind at all times. Many of these concepts are covered later in this book."}],"markDefs":[],"style":"normal"},{"_key":"8b29ca032c60","_type":"block","children":[{"_key":"741ad1de60720","_type":"span","marks":[],"text":"Once the company has resolved what it will stand for, then worked out a way to actually deliver on that and prove it to people that don’t know the company well, the important foundation stones for the company’s future growth have been laid."}],"markDefs":[],"style":"normal"},{"_key":"27f86465fbb5","_type":"block","children":[{"_key":"4ec9ba4fad6f","_type":"span","marks":[],"text":"This blog is an excerpt from Chapter 3 in the book Numbers Game: The Science of Growing a Rent Roll by Ben White."}],"markDefs":[],"style":"smallBody_withSpace"}],"coverImage":{"_type":"image","asset":{"_ref":"image-2388ac60b42f432c5a79e7e503be6c92307ec236-4016x2681-jpg","_type":"reference"}},"date":"2020-11-20","excerpt":"I don’t really like the phrase ‘point of difference’, because it implies that every business must be capable of defining something that’s truly unique. While I agree that the idea is wonderful, it gives the impression of such a high bar that many give up on the idea.","name":null,"previewVisual":null,"related":null,"slug":"blog/what-does-your-business-stand-for","title":"What does your business stand for?","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-09-30T07:05:46Z","_id":"796cd200-5162-4e69-b064-30afd56263d3","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"94402c479d1a","_type":"block","children":[{"_key":"1ad4284f5c55","_type":"span","marks":[],"text":"Standing out from the competition is critical to your business’ growth and success. But it can be a struggle in a rapidly changing market where your competitors regularly claim to be #1, fee pressures are rising, and consumer expectations are at an all time high. "}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"2520cbf58209","_type":"block","children":[{"_key":"13555f4e73bd","_type":"span","marks":[],"text":"To truly stand out, you must have an effective point of difference that is valuable to your customers, credible and provable, and embedded into everything you do."}],"markDefs":[],"style":"normal"},{"_key":"f8ad720f9238","_type":"block","children":[{"_key":"501d5c1ff65d0","_type":"span","marks":[],"text":"We recently hosted our Ailo Growth Academy with Melbourne University Marketing Professor Simon Bell to help unpack this, and like the good students we are, we took notes."}],"markDefs":[],"style":"normal"},{"_key":"ee14678083f7","_type":"block","children":[{"_key":"cf771e4b1c5f0","_type":"span","marks":[],"text":"Here is what we learnt and how you can put Professor Bell’s lessons into practice."}],"markDefs":[],"style":"normal"},{"_key":"8cf34480e134","_type":"block","children":[{"_key":"15590cd614b90","_type":"span","marks":["strong"],"text":"1. You only need one hook"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b90f294d0d00","_type":"block","children":[{"_key":"20492f19ffc20","_type":"span","marks":[],"text":"The first step towards achieving differentiation is understanding and clearly defining what makes you valuable to your customers. Selectivity however, is key, as you can’t be everything to everyone all the time."}],"markDefs":[],"style":"normal"},{"_key":"c0aea8928681","_type":"block","children":[{"_key":"48ee291c95a90","_type":"span","marks":[],"text":"Rather than focusing on the laundry list of services you offer, promote just one to two things that you excel in, and simply ensure you are at industry standard for everything else."}],"markDefs":[],"style":"normal"},{"_key":"1051c5eeefc4","_type":"block","children":[{"_key":"6bc2762b3ded0","_type":"span","marks":[],"text":"Why should someone do business with you instead of your competition? Be specific, be consistent, and as you’ll read more about in our next learning, be ready to back it up."}],"markDefs":[],"style":"normal"},{"_key":"cda0d9eac699","_type":"block","children":[{"_key":"d3d8802a370e0","_type":"span","marks":["strong"],"text":"2. Prove it or lose it"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2f8ec99588af","_type":"block","children":[{"_key":"6847986cd4820","_type":"span","marks":[],"text":"Every man and his dog claims to be #1, especially in real estate. However there is a difference between saying you’re number one and providing tangible evidence that you are, in fact, better than the rest."}],"markDefs":[],"style":"normal"},{"_key":"cb4965675b40","_type":"block","children":[{"_key":"8254606ab00d0","_type":"span","marks":[],"text":"For example, if your hook is that you provide “"},{"_key":"8254606ab00d1","_type":"span","marks":["3ebd2cb5f186"],"text":"the best customer communication"},{"_key":"8254606ab00d2","_type":"span","marks":[],"text":"” in the market, you might prove this by offering an after hours call service, promising to return enquiries within the hour, "},{"_key":"8254606ab00d3","_type":"span","marks":["03a1a28050b6"],"text":"regularly asking your customers for feedback"},{"_key":"8254606ab00d4","_type":"span","marks":[],"text":", or proudly display an "},{"_key":"812791693cff","_type":"span","marks":["b59dde030c62"],"text":"Ailo Excellence Customer Communications"},{"_key":"f12ed23ee5e1","_type":"span","marks":[],"text":" trophy in your office."}],"markDefs":[{"_key":"3ebd2cb5f186","_type":"linkV2","blank":false,"linkType":"post","postLink":{"_ref":"76f6193b-967c-4cfd-9f8c-7110445b78bf","_type":"reference"}},{"_key":"03a1a28050b6","_type":"linkV2","blank":false,"linkType":"page","pageLink":{"_ref":"808f0379-43f5-47b2-8bec-c2652f0cc028","_type":"reference"}},{"_key":"b59dde030c62","_type":"linkV2","blank":true,"externalLink":"https://www.facebook.com/ailohq/photos/a.1660596443996096/3060489294006797/","linkType":"url"}],"style":"normal"},{"_key":"e34083bb2978","_type":"block","children":[{"_key":"33f92a3f36a30","_type":"span","marks":["strong"],"text":"3. Hands off your price!"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2e508d300436","_type":"block","children":[{"_key":"7c393d04e0220","_type":"span","marks":[],"text":"Lowering your fees will not equate to a point of difference or to sustaining a loyal customer base."}],"markDefs":[],"style":"normal"},{"_key":"6425ae99ffd3","_type":"block","children":[{"_key":"a294123b2e900","_type":"span","marks":[],"text":"As an industry we find it hard to define the value we create for our clients and to experiment with new ways to serve our clients. As a result, we have retreated into discussions on fees, but our research proves"},{"_key":"37ad15f68f13","_type":"span","marks":["2b799ea6457a"],"text":" that fees don't actually drive growth"},{"_key":"97654e56176d","_type":"span","marks":[],"text":" or competitive dynamics."}],"markDefs":[{"_key":"2b799ea6457a","_type":"linkV2","blank":false,"linkType":"post","postLink":{"_ref":"dfcb6bc7-532b-42ad-9c19-57573ebb619a","_type":"reference"}}],"style":"normal"},{"_key":"c1b9dd81b256","_type":"block","children":[{"_key":"49dc2b1919a40","_type":"span","marks":[],"text":"Has a customer used price as a reason to leave your business? In the majority of cases, there is almost always more to it. If a customer says they are leaving you because of your fees, dig deeper for feedback. It’s a whole lot easier to say ‘you’re too expensive’ instead of ‘I don’t like you’ or ‘you provide a poor service’."}],"markDefs":[],"style":"normal"},{"_key":"1b593c87400c","_type":"block","children":[{"_key":"eb61403e51070","_type":"span","marks":[],"text":"If a prospective customer brings up another agency’s fees, highlight how your agency delivers a more valuable service – and is therefore deserving of higher fees!"}],"markDefs":[],"style":"normal"},{"_key":"1b7f56d9d469","_type":"block","children":[{"_key":"dcffd7b976860","_type":"span","marks":["strong"],"text":"For example, businesses who use Ailo can claim they:"}],"markDefs":[],"style":"normal"},{"_key":"341860788ae5","_type":"block","children":[{"_key":"fc7cc96e7f7a0","_type":"span","marks":[],"text":"Help their investors to pay off their mortgages faster by dispersing rental income as as soon as it’s paid"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"0c5fdd5c1a52","_type":"block","children":[{"_key":"42b7fe0885140","_type":"span","marks":[],"text":"Give investors more ways to make their money work harder by providing more options for bill payments"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"3e1aa03b347e","_type":"block","children":[{"_key":"9f35bd42e9b10","_type":"span","marks":[],"text":"Make it easy for renters to never miss payments with notifications and autopay options"}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"978b79606777","_type":"block","children":[{"_key":"b4eb87f21ba00","_type":"span","marks":["strong"],"text":"4. Customer experience = 💰"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a8d32bd4d7c3","_type":"block","children":[{"_key":"b88633ed6a710","_type":"span","marks":[],"text":"Our final learning - focus your value proposition on an element of customer experience."}],"markDefs":[],"style":"normal"},{"_key":"8b61036c5369","_type":"block","children":[{"_key":"f474e3e034650","_type":"span","marks":[],"text":"It may not always feel like it, but we are in the business of customer service, and it’s been proven that if you optimise the experience, "},{"_key":"55dc224dd19b","_type":"span","marks":["93ef60f0c1ac"],"text":"your revenue will increase"},{"_key":"50f78af03b3c","_type":"span","marks":[],"text":" by at least 5-10%."}],"markDefs":[{"_key":"93ef60f0c1ac","_type":"linkV2","blank":false,"externalLink":"https://www.mckinsey.com/~/media/McKinsey/Industries/Public%20and%20Social%20Sector/Our%20Insights/Customer%20Experience/Creating%20value%20through%20transforming%20customer%20journeys.pdf","linkType":"url"}],"style":"normal"},{"_key":"6ca43797059c","_type":"block","children":[{"_key":"98101ae2e0eb0","_type":"span","marks":[],"text":"Who can say no to that?"}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-cde7fee451d53f74d33b52ae5daaf5b92c4eceec-1200x675-jpg","_type":"reference"}},"date":"2020-10-26","excerpt":"To truly stand out, you must have an effective point of difference that is valuable to your customers, credible and provable, and embedded into everything you do.","name":null,"previewVisual":null,"related":null,"slug":"blog/four-ways-to-stand-out-from-the-crowd-and-win-more-clients","title":"Four ways to stand out from the crowd and win more clients","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-09-30T07:10:28Z","_id":"9917bd2c-9abe-43d7-b4f8-5d10628cb52a","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Adam Hooley","picture":{"_type":"image","asset":{"_ref":"image-b674c99d78109d4f728a423e33e8500b3267079f-512x512-png","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"07b2f30a37a3","_type":"block","children":[{"_key":"b20a1ba593c3","_type":"span","marks":[],"text":"Evolution is inevitable in today’s businesses landscape"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"08866f3f02ef","_type":"block","children":[{"_key":"a7850021b476","_type":"span","marks":[],"text":"As property management businesses start to reopen offices, owners are looking for more efficient and effective ways to support their teams to deliver exceptional customer experiences in this new world."}],"markDefs":[],"style":"normal"},{"_key":"40b3d56b8a56","_type":"block","children":[{"_key":"1e2963ca7ea00","_type":"span","marks":[],"text":"With evolution comes change"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"17484df5d0b1","_type":"block","children":[{"_key":"d7b59ddfdff90","_type":"span","marks":[],"text":"The new tools and software programs rolling out in the industry are promoting more business-focused frameworks to measure and drive performance. Managing change is hard, though. It's not always welcome and some team members can be resistant. That’s why it’s critical to involve team members in the change, monitor how they are coping, and offer support to ensure they adapt as quickly as possible."}],"markDefs":[],"style":"normal"},{"_key":"5ec121b29853","_type":"block","children":[{"_key":"fa8fd3a3d6ad","_type":"span","marks":[],"text":"“That’s why it’s critical to involve team members in the change”"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"7078d07e39bd","_type":"block","children":[{"_key":"73cef7dcaae6","_type":"span","marks":[],"text":"Change management is a concept that has been around since the early 1950s, however, didn’t take hold until the 1990s. It is, though, reasonably new to the property management space. Over the past decade, I’ve helped many property management businesses through large-scale change management programs – particularly programs that involve new technology roll-outs. While every plan is unique, I always start with these three steps as my foundations:"}],"markDefs":[],"style":"normal"},{"_key":"97bde02e65fd","_type":"block","children":[{"_key":"5046462965ee0","_type":"span","marks":["strong"],"text":"1. Create a plan"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"ecba2800d2ca","_type":"block","children":[{"_key":"27f73456f7ab0","_type":"span","marks":[],"text":"Your plan should include a team ‘Buy-in’ session to give them a clear understanding of the benefits that will come from the change - Communicating the ‘Why’ is just as important as the change itself. It should also include an assessment of each team member which will drive a unique training plan for each."}],"markDefs":[],"style":"normal"},{"_key":"5f39ec8074d8","_type":"block","children":[{"_key":"7bce48b58b2c0","_type":"span","marks":[],"text":"Each team member now has a plan for their adoption journey, so implement resources to support them. These could be as simple as peer to peer training or more formal performance management program to ensure each has the right tools to move forward."}],"markDefs":[],"style":"normal"},{"_key":"4878fb05a34f","_type":"block","children":[{"_key":"d99fee065ea10","_type":"span","marks":["strong"],"text":"2. Profile the team"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"618b8524b7ac","_type":"block","children":[{"_key":"dc7062971a370","_type":"span","marks":[],"text":"Each team member will undertake a unique journey in this program, and it is up to business leaders to identify this and allocate resources to reduce any anxiety. In my experience, team members usually fall into three buckets when faced with change: early adopters who embrace the change, those who are uncertain or hesitant, and laggards who are resistant to any change. Build advocates of the program to help promote and train other team members that may not be as comfortable with the change."}],"markDefs":[],"style":"normal"},{"_key":"e68b9b8c665d","_type":"block","children":[{"_key":"047865975c860","_type":"span","marks":["strong"],"text":"3. Review progress"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"987d57a32513","_type":"block","children":[{"_key":"985c1b97504e0","_type":"span","marks":[],"text":"Conduct a weekly review during your change management program. Use 1-on-1 feedback from the team to see how they are adapting to the change. If they are advancing better than expected, that is a win. If they are lagging, consider reviewing your plan, allocating further one-on-one training or dig deeper into why they are lagging."}],"markDefs":[],"style":"normal"},{"_key":"6a4d81360325","_type":"block","children":[{"_key":"4e2a951bd1fb0","_type":"span","marks":[],"text":"Change is inevitable, and it is prudent to push the boundaries on this to remain relevant. Using a structured change management process will ensure the successful implementation of your change program."}],"markDefs":[],"style":"normal"},{"_key":"4a1f62e388bf","_type":"testimonial","author":"Tim Larke, Head of Property Management at McGrath","markDefs":null,"quote":[{"_key":"e90675ce5d89","_type":"block","children":[{"_key":"567bbb79a7f5","_type":"span","marks":[],"text":"Rolling out new technology into your property management business can feel intimidating. That’s why it’s critical to choose a technology partner who has invested in a customer success team with empathy, hustle, stellar problem solving skills, and first-rate communication skills to guarantee a smooth roll-out"}],"markDefs":[],"style":"normal"}]}],"coverImage":{"_type":"image","asset":{"_ref":"image-0e62423abb02ea732c1f9ba27d3505bfd5df9c93-1800x1200-jpg","_type":"reference"}},"date":"2020-08-03","excerpt":"Evolution is inevitable in today’s businesses landscape. As property management businesses start to reopen offices, owners are looking for more efficient and effective ways to support their teams to deliver exceptional customer experiences in this new world.","name":null,"previewVisual":null,"related":null,"slug":"blog/managing-your-team-through-change","title":"Managing your team through change","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-09-30T07:19:33Z","_id":"728f16a0-68b4-43cb-902e-bdd0182d6820","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Adam Hooley","picture":{"_type":"image","asset":{"_ref":"image-b674c99d78109d4f728a423e33e8500b3267079f-512x512-png","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"5d3271f4ebcb","_type":"block","children":[{"_key":"a1c030fa001e","_type":"span","marks":[],"text":"The best business leaders in property management constantly look for ways to give their customers a voice and collect more feedback. In fact, feedback is probably the most dynamic space in our industry right now."}],"markDefs":[],"style":"normal"},{"_key":"2e79c65a2ba6","_type":"block","children":[{"_key":"30f32ea2fb05","_type":"span","marks":["strong"],"text":"Feedback is no longer a one-off conversation"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d5538958fa23","_type":"block","children":[{"_key":"b4bfbaeec5640","_type":"span","marks":[],"text":"Just a few years ago, business leaders were primarily gathering feedback from customers reactively – noting a passing comment from a property investor they ran into on the street or fielding a call from a renter frustrated with a broken appliance."}],"markDefs":[],"style":"normal"},{"_key":"f63bf182a3ec","_type":"block","children":[{"_key":"35441760bc870","_type":"span","marks":[],"text":"Today, the industry has evolved considerably and customer satisfaction email surveys, comments from reviews and social media, and even trigger-based net promoter score (NPS) pulse surveys all play a critical role in helping business owners connect better with their customers."}],"markDefs":[],"style":"normal"},{"_key":"c4a37212caef","_type":"block","children":[{"_key":"768260067d41","_type":"span","marks":[],"text":"Modern tools are changing how feedback is collected"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9ff408307287","_type":"block","children":[{"_key":"720b5e46487f0","_type":"span","marks":[],"text":"With thousands of customer feedback data points flooding your business every day, it’s critical to find an efficient and effective way to document and review it. Make time to collate and review the data regularly, and bucket the feedback into key areas where you deliver immense value to your customer – and for areas that need improvement."}],"markDefs":[],"style":"normal"},{"_key":"e9ba235449af","_type":"block","children":[{"_key":"697d2144ae0f","_type":"span","marks":[],"text":"Don’t just collect feedback — organise and act on it"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"8e83ab4b8805","_type":"block","children":[{"_key":"571ad38355bf","_type":"span","marks":[],"text":"“Feedback is not an admin task. Share customer feedback regularly with your entire team, so they can learn and grow from it.”"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"f46c8f2d3019","_type":"block","children":[{"_key":"8f296b5f19c10","_type":"span","marks":[],"text":"Customer feedback delivers rich learnings on how to improve your business – even the critical and constructive comments that are sometimes difficult to hear. Feedback is a great catalyst to ensure we regularly review our systems and processes, and continue doing things we are good at, and review the things we are not so good at. These present us with learning opportunities for our team and become the foundation of our team training."}],"markDefs":[],"style":"normal"},{"_key":"3c9cbb30c179","_type":"block","children":[{"_key":"8c0a2011472e0","_type":"span","marks":[],"text":"Cathie Crampton from Place Estate Agents regularly uses customers feedback in her business to train her team."}],"markDefs":[],"style":"normal"},{"_key":"d73b0d53d81b","_type":"block","children":[{"_key":"b6a640793385","_type":"span","marks":[],"text":"“Ailo enables my operations manager to coach our property management team members on how to improve their dialogue and create a much more intimate engagement with their client.”"}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"66f8004d004b","_type":"block","children":[{"_key":"6a34ef68d2630","_type":"span","marks":[],"text":"I recently sat down with a group of Ailo Insights customers to talk about the results from their customer surveys. Their customers considered their property managers as knowledgeable and good at communication, but they didn't see value in the fees they were paying. This allowed us to open up the conversation about how they could provide better value to their customers. Lots of creative ideas surfaced, however, we soon arrived at a consensus that perhaps the value was already there – but they simply weren’t communicating it to their customer."}],"markDefs":[],"style":"normal"},{"_key":"75b0942121ad","_type":"block","children":[{"_key":"77e6aac139b00","_type":"span","marks":[],"text":"Digging more into the data, we found most offices had scored very well in communication and so they had overlooked it as a solution to improve their customer value score. As it stood, it was the content of the communication that would influence the value score. For example, renewing a lease is a lengthy and time-consuming process, so it’s critical to keep customers informed at each step. That way, they will have a better appreciation for the value they are receiving for this service while maintaining our customer communication score."}],"markDefs":[],"style":"normal"},{"_key":"1909c7b9156e","_type":"block","children":[{"_key":"ccce4ddf50c00","_type":"span","marks":["strong"],"text":"Read more:"},{"_key":"ccce4ddf50c01","_type":"span","marks":[],"text":" "},{"_key":"ccce4ddf50c02","_type":"span","marks":["f256136c85c5"],"text":"4 Simple Ways to Deliver Industry-Leading Customer Communication"},{"_key":"72276980c74c","_type":"span","marks":[],"text":" "}],"markDefs":[{"_key":"f256136c85c5","_type":"linkV2","blank":false,"linkType":"post","postLink":{"_ref":"76f6193b-967c-4cfd-9f8c-7110445b78bf","_type":"reference"}}],"style":"mediumBody_withSpace"},{"_key":"3dee53ae6dfd","_type":"block","children":[{"_key":"92a332b49cbb","_type":"span","marks":[],"text":"Turn feedback into better systems, stronger relationships"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"64648c7f600c","_type":"block","children":[{"_key":"b88628ed52dc0","_type":"span","marks":[],"text":"Like we did as a group of business leaders, take the opportunity to review the feedback coming from your customers, and brainstorm ways to adjust your systems and processes to improve the service and value you are delivering. This will enable you to build a strong and valuable relationship with your customer."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-780685abd2120fc040a20e3de63711a1081bd9ba-1800x1200-jpg","_type":"reference"}},"date":"2020-07-28","excerpt":"The best business leaders in property management constantly look for ways to give their customers a voice and collect more feedback. In fact, feedback is probably the most dynamic space in our industry right now.","name":null,"previewVisual":null,"related":null,"slug":"blog/turning-feedback-into-learning-opportunities","title":"Turning feedback into learning opportunities","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-10-05T04:45:07Z","_id":"e04dbcb8-5f89-40b0-9112-beb18588f7e4","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Ben White","picture":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"a2f4b6ce90c7","_type":"block","children":[{"_key":"adec6f985f2a","_type":"span","marks":[],"text":"One of the most commonly held beliefs in property management is clients are loyal, and clients who sell their property invariably use the agency."}],"markDefs":[],"style":"normal"},{"_key":"f4d6cdbb35eb","_type":"block","children":[{"_key":"3f8a99fcb20e","_type":"span","marks":[],"text":"The belief that property management businesses are strong sources of leads for the sale business is so foundational to the entire business model that it is rarely questioned."}],"markDefs":[],"style":"normal"},{"_key":"d7df2ab566da","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"eb7643cf86c4","_type":"block","children":[{"_key":"bc204db935bf","_type":"span","marks":[],"text":"If you ask a business owner if the agency gets most of the sales out of the rent roll, the answer is almost always 'yes, we get them all.' Unfortunately, it is almost never true. How do we know that? Well, we have the data to prove it."}],"markDefs":[],"style":"normal"}]},{"_key":"5b92db75be19","_type":"block","children":[{"_key":"2ad67e0269ee","_type":"span","marks":[],"text":"When you look at it there are two competing sets of “facts”. The first is what is in the trust accounting system (and what the team believes), the second is what actually happened."}],"markDefs":[],"style":"normal"},{"_key":"f88968eb9a6f","_type":"block","children":[{"_key":"b45586630595","_type":"span","marks":[],"text":"Diving into the data of lost managements"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"c3376949fcdf","_type":"block","children":[{"_key":"3400e6f94fec0","_type":"span","marks":[],"text":"We looked at data from 180,000 properties that have left rent rolls, for the period 2016 to 2019, for the reasons given in the trust accounting systems for the losses."}],"markDefs":[],"style":"normal"},{"_key":"1d51607252df","_type":"block","children":[{"_key":"d55c0de1e51a0","_type":"span","marks":[],"text":"It turned out to be more time consuming than we thought. For those 180,000 properties, there were over 18,000 different reasons given. So, we grouped all the “like” reasons together to get a clearer picture."}],"markDefs":[],"style":"normal"},{"_key":"cd99ad2098cf","_type":"block","children":[{"_key":"74e2cd40f7920","_type":"span","marks":[],"text":"We found 55% of the responses given for the loss of a management was “no reason given.” That is, the team didn't provide a reason."}],"markDefs":[],"style":"normal"},{"_key":"7e617fe85968","_type":"block","children":[{"_key":"3adfdb9548ab0","_type":"span","marks":[],"text":"Those 180,000 properties have a rent roll value of almost $1 billion. Can you imagine any other industry where $1 billion in asset value can go missing in three years and no one is interested in what happened to it? And that’s just the properties we track. The industry number would be closer to $15 billion, or $5 billion per year. That’s a lot of money."}],"markDefs":[],"style":"normal"},{"_key":"f58a25b6609e","_type":"block","children":[{"_key":"5b2dc9f2c4950","_type":"span","marks":[],"text":"The second main reason is the “property is sold” with the “owner moving back in” rounding out the top three."}],"markDefs":[],"style":"normal"},{"_key":"28fc00adf3f4","_type":"block","children":[{"_key":"3842afbd154a0","_type":"span","marks":[],"text":"We investigated further by partnering with a couple of agencies we work with and traced the lost managements through PriceFinder to find out what really happened."}],"markDefs":[],"style":"normal"},{"_key":"b2316359b3d6","_type":"block","children":[{"_key":"c49ec24f63930","_type":"span","marks":[],"text":"It turns out, on average, for every 100 properties that leave a rent roll, 60 of those are sold. However, while property management companies think they get all of those sales, only around 35 are sold through the agency, the other 25 go to competitors."}],"markDefs":[],"style":"normal"},{"_key":"bf0f20ac584d","_type":"block","children":[{"_key":"12b14c01e9b80","_type":"span","marks":[],"text":"In dollar terms, that’s another $1billion in sales commission going to competitors in our data set alone. Incredible!"}],"markDefs":[],"style":"normal"},{"_key":"b9f64f4e319c","_type":"block","children":[{"_key":"f3e2c74a583e0","_type":"span","marks":[],"text":"Also, despite thinking our clients are loyal, the data shows 20% of lost managements are investors moving their management to another agency."}],"markDefs":[],"style":"normal"},{"_key":"84c9cadc28b8","_type":"block","children":[{"_key":"f244db1e88fa0","_type":"span","marks":[],"text":"Although it is nice to think our clients are loyal, and our property management businesses are sending the sales leads to the sales team, the reality is property management companies are losing billions of dollars each year to competitors. Despite this, as an industry, we don’t seem to care enough to honestly track the data in our systems."}],"markDefs":[],"style":"normal"},{"_key":"39075afebd3e","_type":"block","children":[{"_key":"8d087f858d660","_type":"span","marks":[],"text":"Acknowledging the reality of lost managements, and what causes them, is key to understanding what we need to do as an industry to increase our service levels."}],"markDefs":[],"style":"normal"},{"_key":"22e2b5340bb1","_type":"block","children":[{"_key":"75e0bb270ac00","_type":"span","marks":[],"text":"Billions of dollars are riding on it."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-32a53836fcfa1f062b84b7e57dc7534d46a87547-1200x800-jpg","_type":"reference"}},"date":"2020-07-27","excerpt":"One of the most commonly held beliefs in property management is clients are loyal and, clients who sell their property invariably use the agency.","name":null,"previewVisual":null,"related":null,"slug":"blog/the-truth-about-lost-managements","title":"The truth about lost managements ","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-10-05T04:51:59Z","_id":"76f6193b-967c-4cfd-9f8c-7110445b78bf","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"294fc637ca85","_type":"block","children":[{"_key":"dd2240d00b12","_type":"span","marks":[],"text":"It’s been a difficult few months as the property management sector navigates the challenges of COVID-19. And while it hasn’t been business as usual for quite some time, one thing has remained constant: first-class communication is just as important today as it was before the pandemic."}],"markDefs":[],"style":"normal"},{"_key":"2ad349c08ec5","_type":"block","children":[{"_key":"8c99a1f786eb0","_type":"span","marks":[],"text":"Over the past few months, the sector has seen so many inspiring examples of businesses and property managers creatively and tenaciously pivot their ways of working to deliver even better customer experiences despite the circumstances."}],"markDefs":[],"style":"normal"},{"_key":"174f06041393","_type":"block","children":[{"_key":"44a5f7e6cad70","_type":"span","marks":[],"text":"According to Ailo’s data, average customer satisfaction scores for the industry increased from 4.25 to 4.5 between March and June. "}],"markDefs":[],"style":"largeBody_withSpace"},{"_key":"4a78c1c2f6a8","_type":"block","children":[{"_key":"0a8a7ea11d7f","_type":"span","marks":[],"text":"This data represents the scores from over 12,943 property investors from 126 property management businesses across the country."}],"markDefs":[],"style":"normal"},{"_key":"5fd419fe6dc4","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"image":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}},"markDefs":null,"quote":[{"_key":"f4cf313db0dc","_type":"block","children":[{"_key":"aef804e4fb0e","_type":"span","marks":[],"text":"Our data has shown us time and time again that communication is the single biggest driver of customer satisfaction in property management."}],"markDefs":[],"style":"largeBody_withSpace"}]},{"_key":"2112fcb0779e","_type":"block","children":[{"_key":"fd03dfca7c82","_type":"span","marks":[],"text":"“Over the past few months, we’ve seen so many property managers significantly raise the bar when it comes to communication as they help their customers navigate the impact of covid-19, and this has caused a spike in customer satisfaction scores across the country,” he said."}],"markDefs":[],"style":"normal"},{"_key":"c4d2e2b288e1","_type":"block","children":[{"_key":"1015cc1252c20","_type":"span","marks":[],"text":"“Our data has shown that it’s possible to move the needle on customer satisfaction faster than we ever thought was possible – but that can and will fade quickly if we let ourselves lapse back into old ways.”"}],"markDefs":[],"style":"normal"},{"_key":"279717805fc8","_type":"block","children":[{"_key":"1c0516c083c0","_type":"span","marks":["strong"],"text":"To help property managers continue to deliver the level of communication that customers crave, here are four simple things to implement in your business today:"}],"markDefs":[],"style":"normal"},{"_key":"4e2e3e24f20b","_type":"block","children":[{"_key":"89d3c59b08e20","_type":"span","marks":[],"text":"1. Review your consumer data"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"2394e23aee01","_type":"block","children":[{"_key":"6bd4a5f6a9650","_type":"span","marks":[],"text":"Even something as simple as ensuring you add the first name of your customers to an email blast instead of just the standard “Hi” can be a powerful way to connect with your customers. But to do this, you need to ensure your consumer data is clean and accurate. Misspelling a customer’s name or accidentally sending the same email twice due to duplicate records can damage your reputation."}],"markDefs":[],"style":"normal"},{"_key":"daa3bf1ade2c","_type":"block","children":[{"_key":"e8a00e449f280","_type":"span","marks":[],"text":"On the other hand, sending a short text to your top investors on their birthday or simply asking one of your renters how their kids' first day back at school was can be an incredibly powerful way to connect. A little personalisation goes a long way, so consider adding a few notes to your database you can draw on in future."}],"markDefs":[],"style":"normal"},{"_key":"f13dd3087d2d","_type":"block","children":[{"_key":"9420ae65ad710","_type":"span","marks":[],"text":"2. Give your customers what they want before they ask for it"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ffa627d6d39b","_type":"block","children":[{"_key":"c919e8e61ca70","_type":"span","marks":[],"text":"On the days when to-do lists seem endless, it can be easy to forget that contacts on your screen are people, too – and just because an owner didn’t call to ask how much the broken dishwasher ended up costing, doesn’t mean it’s not important to them. "}],"markDefs":[],"style":"normal"},{"_key":"28c53d2d96a0","_type":"block","children":[{"_key":"eda76a76bf81","_type":"span","marks":[],"text":"There’s a common misconception that landlords are wealthy business executives who hoard multiple properties, but according to the ATO the majority of property investors own just one rental property and almost half report a taxable income of $50,000 or less. Even if a maintenance issue takes a while to get fixed, messaging the owner with a quick status update is a really simple way to connect and build trust."}],"markDefs":[],"style":"normal"},{"_key":"9508a3d0795b","_type":"block","children":[{"_key":"63561e2ed78a0","_type":"span","marks":[],"text":"3. Give your message templates and scripts a facelift"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"900bf5456957","_type":"block","children":[{"_key":"66ac9cf35faa","_type":"span","marks":[],"text":"Template emails and text messages and scripts can save hours of time, but it’s critical to find the right balance between efficiency and personalisation. "}],"markDefs":[],"style":"normal"},{"_key":"013b855a2f6f","_type":"block","children":[{"_key":"f1997354a794","_type":"span","marks":[],"text":"For example, many renters across the country right now are likely feeling the financial stress caused by the COVID-19 pandemic, so now could be a good time to revisit rent arrears notice emails to ensure they apply the right tone and level of empathy. "}],"markDefs":[],"style":"normal"},{"_key":"5fa03a428ec8","_type":"block","children":[{"_key":"3cf0096808a9","_type":"span","marks":[],"text":"At the same time, customers are craving more immediate and direct communication, so now could be the right time to explore tools like Ailo that offer live chat to help you streamline communication and resolve questions and concerns quickly."}],"markDefs":[],"style":"normal"},{"_key":"84b045edcacd","_type":"block","children":[{"_key":"cce86258633b0","_type":"span","marks":[],"text":"4. Give your customers a voice"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"9b7eb781f051","_type":"block","children":[{"_key":"ca8a31ed71060","_type":"span","marks":[],"text":"To be a good communicator, you must be a good listener. Keeping an eye on feedback coming through from Google Reviews and RateMyAgent is helpful, but it’s not enough. You can't delight your investors if you don't know what they care about. To provide great service you need to go deeper with data. After all, you can’t improve what you don’t measure. Customer satisfaction and net promoter score (NPS) are simple but powerful metrics to get started with."}],"markDefs":[],"style":"normal"},{"_key":"e236220d1352","_type":"block","children":[{"_key":"8698c2c214150","_type":"span","marks":[],"text":"A true advocate for her customers, Cathie Crampton from Place Estate Agents is a strong believer in proactively and regularly asking for raw feedback."}],"markDefs":[],"style":"normal"},{"_key":"9599723db18c","_type":"block","children":[{"_key":"c20b46c5da330","_type":"span","marks":[],"text":"“As businesses, we live in an age in property management now where culturally the client needs to be the number one focus for all of us,” she said."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-2844c8ce0d2461b674829dc6774b4b92b5aea070-5760x3840-jpg","_type":"reference"}},"date":"2020-06-17","excerpt":"First-class communication is just as important today as it was before the pandemic.","name":null,"previewVisual":null,"related":{"relatedItems":[{"_key":"3353351f3099","_ref":"2a389ece-dc1a-4a43-b0ff-c6d4c0d7a928","_type":"relatedItem"},{"_key":"81c65916d1f4","_ref":"2cba6c7d-c175-4879-b826-3afe1320d773","_type":"relatedItem"},{"_key":"e01980cf97b2","_ref":"7af1cfce-9a89-44d2-a6e7-ce61bb0b4fa7","_type":"relatedItem"}]},"slug":"blog/4-simple-ways-to-deliver-industry-leading-customer-communication","title":"4 simple ways to deliver industry-leading customer communication","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-10-05T05:25:31Z","_id":"58cf40b4-ba7d-48a0-a7c1-0c55b6f46279","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Adam Hooley","picture":{"_type":"image","asset":{"_ref":"image-b674c99d78109d4f728a423e33e8500b3267079f-512x512-png","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"2ee3fb409cc2","_type":"block","children":[{"_key":"9afe749cba16","_type":"span","marks":[],"text":"When we start giving our customers a voice inside our business, we inevitably change the way we think about how we service them. Suddenly, we are finding that our internal processes are not customer-centric at all."}],"markDefs":[],"style":"normal"},{"_key":"fecd7ca01c23","_type":"block","children":[{"_key":"894cecdcc33c0","_type":"span","marks":[],"text":"Ailo went about surveying 1,000 Investors that have their investment properties managed by a property management business. From the survey results, we were able to define four different investor types. Each of them had very different needs when it came to service levels, communication, and value. "}],"markDefs":[],"style":"normal"},{"_key":"5f6735f3b039","_type":"block","children":[{"_key":"dad7e355239d","_type":"span","marks":[],"text":"Let me walk you through each of them."}],"markDefs":[],"style":"normal"},{"_key":"e1290c178be1","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-0d7554a95c13c464378e05010a640cf06917b22e-958x720-png","_type":"reference"}}},{"_key":"7fdd0e842f2d","_type":"block","children":[{"_key":"a04660fd0423","_type":"span","marks":[],"text":"The 'Silent Majority' Investor"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"36a5c1135cce","_type":"block","children":[{"_key":"b207cea790610","_type":"span","marks":[],"text":"These investors are 38% of the market, making them the majority of your clients. They are often price-sensitive with a preference to be updated on significant events. They like to participate in these events through recommendations presented by their property manager. They generally trust their property manager and see value in the service they receive."}],"markDefs":[],"style":"normal"},{"_key":"b79f4a2bbafb","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-7aae1325b404e5e4f06a2dd3f1595c39cf4b94b3-958x720-png","_type":"reference"}}},{"_key":"c570336536da","_type":"block","children":[{"_key":"6f3ebd4efdb3","_type":"span","marks":[],"text":"The 'At-Risk' Investor"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ba4ebaf18065","_type":"block","children":[{"_key":"3097f5c9a3e00","_type":"span","marks":[],"text":"These investors are quite cynical towards property managers and struggle to see the value of having their investment managed by a professional. They generally use a property manager because they acknowledge they don't have the time or expertise to do it themselves. They are driven by quality service. These investors are quite cynical towards property managers and struggle to see the value."}],"markDefs":[],"style":"normal"},{"_key":"fa172ffe69ee","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-ecda186537e51d5ea230cb350a1d98e78147e167-958x720-png","_type":"reference"}}},{"_key":"d9ca7968acd6","_type":"block","children":[{"_key":"cf99ea5d10c0","_type":"span","marks":[],"text":"The 'Outsourcer' Investor"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"3e32ebf332d5","_type":"block","children":[{"_key":"e2b49e9a3f700","_type":"span","marks":[],"text":"These investors are generally satisfied however, they require a knowledgeable, proactive property manager that will provide a hassle-free service. They like to know their property manager has everything in hand. These investors will choose service over price and are happy for the property manager to make most decisions. They like to know their property manager has everything in hand."}],"markDefs":[],"style":"normal"},{"_key":"479e5f6611f9","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-2b4b8a6e4660f077fa668026732e3048f8afe056-958x720-png","_type":"reference"}}},{"_key":"e4a3db1f460e","_type":"block","children":[{"_key":"16b6b1e89b7f","_type":"span","marks":[],"text":"The 'Private Client' Landlord"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"d65795c7d8b3","_type":"block","children":[{"_key":"82e0067627e10","_type":"span","marks":[],"text":"These investors may have a larger portfolio and like to be actively involved in the management of their investment. They value service over price, but they are also the most likely to defect to another property manager if they are not happy. They see value in property management fees however demands the highest level of service. When reviewing feedback from your client surveys, rethink how you interpret this feedback. Different investors require a very different type of service, and bulking them into a 'one size fits all' mentality may not be creating promoters out of your clients."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-5fccac3ca6c066e75475470a52ff2d804e170272-3000x2000-jpg","_type":"reference"}},"date":"2020-01-15","excerpt":" Ailo went about surveying 1,000 Investors that have their investment properties managed by a property management business. From the survey results, we were able to define four different investor types.","name":null,"previewVisual":null,"related":null,"slug":"blog/the-four-investor-types","title":"The four investor types ","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-10-05T05:35:29Z","_id":"cf2a4e5f-b01a-455b-8b64-108d8217d844","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Ben White","picture":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}}},"background":null,"content":[{"_key":"f41446581699","_type":"videoPlayer","background":{"title":"None","value":"transparent"},"markDefs":null,"previewVisual":{"_type":"image","asset":{"_ref":"image-5f32a135e44726bd83fadea6806152a84b115ddb-994x647-jpg","_type":"reference"}},"url":"https://youtu.be/F98ANQipWe8"},{"_key":"d7a64e516a6f","_type":"block","children":[{"_key":"203da828109a","_type":"span","marks":[],"text":"One thing almost everyone can agree on is that growth is one of the most important dynamics in a property management business. "}],"markDefs":[],"style":"normal"},{"_key":"a3fd3d2e03b0","_type":"block","children":[{"_key":"81699b601be3","_type":"span","marks":[],"text":"Despite that, we have not really worked out what growth means and certainly not how to drive it."}],"markDefs":[],"style":"normal"},{"_key":"5861c33cb25b","_type":"block","children":[{"_key":"0341633a0a85","_type":"span","marks":[],"text":"What does growth actually mean in property management?"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"546fd446c39d","_type":"block","children":[{"_key":"a54650485fd20","_type":"span","marks":[],"text":"The first thing is to define the different types of growth. Growth in new clients, net growth after accounting for losses, revenue, gross profit, net profit, business valuation. Each has a different dynamic and each measure is important in different contexts."}],"markDefs":[],"style":"normal"},{"_key":"e33d00482c74","_type":"block","children":[{"_key":"dde92a0e39ce0","_type":"span","marks":[],"text":"The most interesting question though is what causes each type of growth, and we have been doing a lot of research on this topic by using our massive set of property management data. We’ve looked at hundreds of businesses over a couple of years, trying to find the underlying drivers of growth."}],"markDefs":[],"style":"normal"},{"_key":"37a75980dbe5","_type":"block","children":[{"_key":"55b6b687c21b","_type":"span","marks":[],"text":"What the data tells us about real growth drivers"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a03352371b55","_type":"block","children":[{"_key":"5e0aca802d4c0","_type":"span","marks":[],"text":"We have looked at different team structures, different compensation methods, fee structures and so on. We have looked at each of those and looked to which one is the best predictor for the different types of growth."}],"markDefs":[],"style":"normal"},{"_key":"1dc8b599f404","_type":"block","children":[{"_key":"62223d316238","_type":"span","marks":[],"text":"It turns out that there is one metric that stands out above all others as the best predictor of net client growth, revenue growth, gross profit growth, or net profit growth."}],"markDefs":[],"style":"normal"},{"_key":"52657942bad3","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-6339b33f0e208557046ae3f6239e6597144f99a0-810x567-png","_type":"reference"}}},{"_key":"6b92a0d3b7c3","_type":"block","children":[{"_key":"08e42a5e63a4","_type":"span","marks":[],"text":"Why retention—not acquisition—is the real growth multiplier"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"632ce924cd63","_type":"block","children":[{"_key":"81567d2aae4a","_type":"span","marks":[],"text":"The average churn rate in any single year is a little under 15%; that is for every 100 clients you have today, 13 will not be with you in a year. It is not about how many you add, it’s just about how many you keep."}],"markDefs":[],"style":"normal"},{"_key":"2b6564d24916","_type":"block","children":[{"_key":"7d805b3e4cbe0","_type":"span","marks":[],"text":"If you can get that churn rate below 10% you will have double the profit than if you had a churn rate about 20%. Net growth in client numbers will be significantly higher even if you sign the same number of new clients."}],"markDefs":[],"style":"normal"},{"_key":"bd51134b570a","_type":"block","children":[{"_key":"ac6147b5b3890","_type":"span","marks":[],"text":"Driving customer retention by reducing churn requires a lot of work. You need to understand your customers and create value for them on an ongoing basis; what we call creating customer intimacy. You need to do the hard work of aligning your culture to this goal. None of it is easy, but it what separates high growth businesses from the low growth ones, whatever definition of growth you prefer."}],"markDefs":[],"style":"normal"},{"_key":"2f3bc3d5e0eb","_type":"block","children":[{"_key":"b56396e671330","_type":"span","marks":[],"text":"For any business focused on growth or seeking to build a business that is ready for the changes affecting our industry, focusing on client retention is the place to start."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-f782a3c852ed8743165af43a966dd58804063b5f-5137x3425-jpg","_type":"reference"}},"date":"2019-03-20","excerpt":"It turns out that client retention, or client loyalty, is the single most important metric to predict virtually every definition of growth.","name":null,"previewVisual":null,"related":null,"slug":"blog/myth-5-the-only-indicator-of-profit-is-growth","title":"Myth #5: The only indicator of profit is growth","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-10-05T05:50:04Z","_id":"e5fcf8d3-2976-433d-b668-0d88d8c2249b","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Ben White","picture":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"877c62c8d457","_type":"block","children":[{"_key":"693a2d048882","_type":"span","marks":[],"text":"For as long as anyone in the industry can remember we talk about fees in terms of percentage of rent. It is more common to talk about fees in terms of percentages than it is in terms of dollars."}],"markDefs":[],"style":"normal"},{"_key":"b93443a703e9","_type":"block","children":[{"_key":"7d57a2ec0d130","_type":"span","marks":[],"text":"When you think about it, it is kind of odd that we do that."}],"markDefs":[],"style":"normal"},{"_key":"af21032c6539","_type":"block","children":[{"_key":"1dd37740c8250","_type":"span","marks":[],"text":"So, at Ailo, we looked at this. We analysed all our property data (almost 200,000 managements) and grouped them by postcode, then by state."}],"markDefs":[],"style":"largeBody_withSpace"},{"_key":"ec7620359025","_type":"block","children":[{"_key":"41e3ba5dc3ff","_type":"span","marks":[],"text":"The result was interesting"}],"markDefs":[],"style":"normal"},{"_key":"2942a082c216","_type":"block","children":[{"_key":"533cc1cf709b","_type":"span","marks":[],"text":"Each dot is a postcode, showing the average rent in that postcode and the average percentage of rent fees for that postcode. Each colour represents a different state. There are around 600 postcodes we have sufficient data for."}],"markDefs":[],"style":"normal"},{"_key":"f0fa295d1c10","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-bcce50257b630b6608863e50feed2990f5956066-749x551-png","_type":"reference"}}},{"_key":"317c339b41e0","_type":"block","children":[{"_key":"3f8baff8bd41","_type":"span","marks":[],"text":"On first glance, the results are striking. WA has the highest fees, NSW and Victoria the lowest. Queensland is in the middle."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"3b4eb046cc1c","_type":"block","children":[{"_key":"2d039a26c8520","_type":"span","marks":[],"text":"What do agents in WA know that people in Victoria don’t? Surely, if we could work out how they negotiate fees and learn from them, we could all raise fees and be healthier for it?"}],"markDefs":[],"style":"normal"},{"_key":"471be97e7bdd","_type":"block","children":[{"_key":"87f1de3451150","_type":"span","marks":[],"text":"Well, there’s another way to look at it. It turns out if you convert fees to an actual dollar number, these differences disappear."}],"markDefs":[],"style":"normal"},{"_key":"3148590c67a0","_type":"block","children":[{"_key":"3225ab23563c0","_type":"span","marks":[],"text":"In 75% of postcodes, the actual dollar fees earned per property is $30 per week, or $1500 per year, with a narrow band of $7 each way accounting for the vast majority of properties. Sure, there are differences, but not related to any particular market."}],"markDefs":[],"style":"normal"},{"_key":"d611fbdca53c","_type":"block","children":[{"_key":"27f5443b5857","_type":"span","marks":[],"text":"What do we learn from this? "}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"4a339412c3b2","_type":"block","children":[{"_key":"110ec2794612","_type":"span","marks":[],"text":"The first thing is to agree the conversations we have about fees as a percentage of rent is misleading. We should be talking about revenue in dollar terms. That is how we need to think about the value we create and is how our clients experience the service."}],"markDefs":[],"style":"normal"},{"_key":"16408ca738ba","_type":"block","children":[{"_key":"b2be9b9176000","_type":"span","marks":[],"text":"On another note, the fees generated on rent collection is not the whole story. In the most profitable businesses, that fee represents less than 75% of total revenue. In the least profitable businesses, the fee represents over 90% of total revenue."}],"markDefs":[],"style":"normal"},{"_key":"f6361cb48e51","_type":"block","children":[{"_key":"786864dae03a0","_type":"span","marks":[],"text":"The truth is we have already moved to a fixed fee model, we just don’t want to admit it."}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"a3f70c1fee40","_type":"block","children":[{"_key":"9f3fb10cad470","_type":"span","marks":[],"text":"The key to revenue is you have to design fees to be aligned to the services you offer. Just thinking about fees as a percentage of rent misses all the colour that is the key to defining the value equation for the experience and services you offer."}],"markDefs":[],"style":"normal"},{"_key":"42db6aef6e73","_type":"block","children":[{"_key":"7869efd540790","_type":"span","marks":[],"text":"Think beyond the ‘percentage of rent’ mentality and work on defining the value you create and the experience you offer. That is the start of revenue growth."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-f7f1a354e138a6533441ea09cb7419814489142f-1200x751-jpg","_type":"reference"}},"date":"2019-02-26","excerpt":"We analysed all our property data (almost 200,000 managements) and grouped them by postcode, then by state.  The result was interesting.","name":null,"previewVisual":null,"related":null,"slug":"blog/have-we-moved-to-fixed-fees-by-stealth","title":"Have we moved to fixed fees by stealth?","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-10-05T06:02:41Z","_id":"9da4a712-3b77-485c-ac06-f23b10c2c9f5","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Ben White","picture":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"be03498f9389","_type":"block","children":[{"_key":"2b3f9c9b9db4","_type":"span","marks":[],"text":"One of the most commonly held beliefs in property management is clients are loyal and clients who sell their property invariably use the agency."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"39487fa53ac5","_type":"videoPlayer","background":{"title":"None","value":"transparent"},"markDefs":null,"previewVisual":{"_type":"image","asset":{"_ref":"image-7c2f897a42960636204e8281c163b5a463a16784-1657x962-png","_type":"reference"}},"url":"https://www.youtube.com/watch?v=JCdy2b0-nkA&t=3s"},{"_key":"14e7ab5b3412","_type":"block","children":[{"_key":"57f91fa36108","_type":"span","marks":[],"text":"Ailo Myth #4: Property Management businesses don't lose managements to competitors"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"92efe38ec98c","_type":"block","children":[{"_key":"b4021971ac140","_type":"span","marks":[],"text":"The belief that property management businesses are strong sources of leads for the sale business is so foundational to the entire business model that it is rarely questioned."}],"markDefs":[],"style":"normal"},{"_key":"398e9bcb28ae","_type":"block","children":[{"_key":"b328501b8a990","_type":"span","marks":[],"text":"If you ask a business owner if the agency gets most of the sales out of the rent roll, the answer is almost always “yes, we get them all.” Unfortunately, it is almost never true. How do we know that? Well, we have the data to prove it."}],"markDefs":[],"style":"normal"},{"_key":"d7baa1dcce2b","_type":"block","children":[{"_key":"3c711c902cbd0","_type":"span","marks":[],"text":"When you look at this myth, there are two competing sets of “facts”. The first is what is in the trust accounting system and what the team believes, the second is what actually happened."}],"markDefs":[],"style":"normal"},{"_key":"6d9722424d84","_type":"block","children":[{"_key":"72737b021df20","_type":"span","marks":[],"text":"We recently looked at 180,000 properties that have left rent rolls that we have data for over the last three years. We first looked at what reasons were given in the trust accounting systems for the losses."}],"markDefs":[],"style":"normal"},{"_key":"48ad24fb2359","_type":"block","children":[{"_key":"f324b344372a0","_type":"span","marks":[],"text":"It turned out to be a little more time consuming than we thought. For those 180,000 properties, there are over 18,000 different unique reasons given. We grouped all the “like” reasons together to get a clearer picture."}],"markDefs":[],"style":"normal"},{"_key":"b1bf591f3dff","_type":"testimonial","author":"- Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"aad47fea11ee","_type":"block","children":[{"_key":"b2455c22a7e1","_type":"span","marks":[],"text":"What we found was more than half of the responses given for the loss of a management, (55%) was 'no reason' given"}],"markDefs":[],"style":"normal"}]},{"_key":"934399328c59","_type":"block","children":[{"_key":"d7f1e0507da7","_type":"span","marks":[],"text":"The 180,000 properties have a rent roll value of almost $1 billion. Can you imagine any other industry where $1 billion in asset value can go missing in three years and no one is interested in what happened to it? And that’s just the properties we track. The industry number would be closer to $15 billion, or $5 billion per year. That’s a lot of money."}],"markDefs":[],"style":"normal"},{"_key":"4449fd6ad6b3","_type":"block","children":[{"_key":"f9dfa6266cfd0","_type":"span","marks":[],"text":"The second biggest reason is the “property is sold” and the “owner moving back in” rounding out the top three."}],"markDefs":[],"style":"normal"},{"_key":"99861e09087b","_type":"block","children":[{"_key":"e76dd5ea24400","_type":"span","marks":[],"text":"We decided this needed further investigation. Partnering with a couple of agencies we worked with, we traced their lost managements through PriceFinder to find out what really happened."}],"markDefs":[],"style":"normal"},{"_key":"830f6b85c080","_type":"block","children":[{"_key":"346dfe1ea8630","_type":"span","marks":[],"text":"It turns out, on average, for every 100 properties that leave a rent roll, 60 of those are sold. However, while property management companies think they get all of those sales, only around 35 are sold through the agency, the other 25 go to competitors."}],"markDefs":[],"style":"normal"},{"_key":"c646aa1b90ff","_type":"block","children":[{"_key":"16f1a27e04a40","_type":"span","marks":[],"text":"In dollar terms, of the 180,000 properties we tracked, around 105,000 were sold. Of these, 63,000 were sold through the agency, and 45,000 went to competitors. At an average of $20,000 in sales commission, that’s another $1billion in sales commission going to competitors in our data set alone. Incredible."}],"markDefs":[],"style":"normal"},{"_key":"a02573d6345c","_type":"block","children":[{"_key":"f23cce4971160","_type":"span","marks":[],"text":"Also, despite thinking our clients are loyal, the data shows 20% of lost managements are actually investors moving their management from one agency and giving in to another."}],"markDefs":[],"style":"largeBody_withSpace"},{"_key":"d8a850daff82","_type":"block","children":[{"_key":"df24f676232f0","_type":"span","marks":[],"text":"The numbers are staggering. Although it is nice to believe our clients are loyal and our property management businesses are sending the sales leads to the sales team, in reality property management companies are losing billions of dollars each year to competitors. Despite this, as an industry, we don’t seem to care enough to honestly track the data in our systems."}],"markDefs":[],"style":"normal"},{"_key":"fcc6334ba2ef","_type":"block","children":[{"_key":"8d4a1f642b830","_type":"span","marks":[],"text":"Acknowledging the reality of lost managements and what causes them is key to understanding what we need to do as an industry to increase our service levels."}],"markDefs":[],"style":"normal"},{"_key":"deaf303a4b11","_type":"block","children":[{"_key":"8d1637bc17530","_type":"span","marks":[],"text":"Billions of dollars are riding on it."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-aecabdfa8a4604530a50f448d588d4484ab3770f-6720x4480-jpg","_type":"reference"}},"date":"2019-02-19","excerpt":"We recently looked at 180,000 properties that have left rent rolls that we have data for over the last three years. We first looked at what reasons were given in the trust accounting systems for the losses.","name":null,"previewVisual":null,"related":null,"slug":"blog/the-billion-dollar-question-who-profits-from-your-rent-roll","title":"Myth #4: Property management businesses don't lose managements to competitors","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-10-05T06:07:19Z","_id":"36f40513-14e5-429c-9cde-06d5a140c08a","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Ben White","picture":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"4d4c77619c9d","_type":"block","children":[{"_key":"c35307eace1f","_type":"span","marks":[],"text":"Most growth strategies in property management start with a big goal."}],"markDefs":[],"style":"normal"},{"_key":"954117f1d512","_type":"videoPlayer","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"previewVisual":{"_type":"image","asset":{"_ref":"image-076b8186b397ff1e1bb91f0e0dc30030b7a3361b-1078x579-jpg","_type":"reference"}},"url":"https://youtu.be/kOnlgnZRRbs"},{"_key":"d37eec2a4fa0","_type":"block","children":[{"_key":"c5b9549c2352","_type":"span","marks":[],"text":"Myth #3: You can only grow by signing more managements"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ad9b8471c802","_type":"block","children":[{"_key":"2177dd527f2d0","_type":"span","marks":[],"text":"The business owner will say, “In two years I’d like the company to grow from 300 to 700 properties managed.” This goal is often an “ambitious” goal with little understanding of how to get there."}],"markDefs":[],"style":"normal"},{"_key":"2e2ff10ba906","_type":"block","children":[{"_key":"e09f5c4be2950","_type":"span","marks":[],"text":"There’s a lot of frameworks and ideas for setting growth goals. In the past few years, we have developed new data capabilities to look much deeper into the growth dynamics of businesses that help bring a lot more understanding of how aggressive growth plans impact a business."}],"markDefs":[],"style":"normal"},{"_key":"978654aeeba4","_type":"block","children":[{"_key":"6a4a5943d21b0","_type":"span","marks":[],"text":"One of the things Ailo has looked at is how growth efforts affect the operations of the core property management business."}],"markDefs":[],"style":"normal"},{"_key":"2ee6f998e829","_type":"block","children":[{"_key":"04c06813a3e40","_type":"span","marks":[],"text":"We had always known anecdotally new business created pain in an organisation, but we couldn’t really capture the impact as data. "}],"markDefs":[],"style":"normal"},{"_key":"e1a4da1d10a3","_type":"block","children":[{"_key":"78d8e3fe181a","_type":"span","marks":[],"text":"So we researched hundreds of businesses and our data science team captured the data we needed."}],"markDefs":[],"style":"normal"},{"_key":"5a38eab2c147","_type":"block","children":[{"_key":"60d9234e1b2a","_type":"span","marks":[],"text":"We were interested in how the number of new managements signed in a year affected the business. To do this we excluded from the data small rent rolls and businesses that had purchased rent rolls. We wanted to remove as much bias as possible."}],"markDefs":[],"style":"normal"},{"_key":"a3a26bcf6b58","_type":"block","children":[{"_key":"03522097ee18","_type":"span","marks":[],"text":"We took that data and compared each business’ new management growth with client churn as can be seen in the graph."}],"markDefs":[],"style":"normal"},{"_key":"7f878a666ecd","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-032f3d492f9a31bc65f179d7921ad13d737d47fb-579x394-png","_type":"reference"}}},{"_key":"5f10b593e815","_type":"block","children":[{"_key":"54254b4284ca","_type":"span","marks":[],"text":"The results were not what you’d expect. "}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"f3fecc8f8c23","_type":"block","children":[{"_key":"38a9bbfd3f6c","_type":"span","marks":[],"text":"In short, the research showed the more managements a company signs, the more it loses. We thought this may have been because large businesses grow more and would naturally have a high number of customers leaving. However, after we accounted for that, the trend still held."}],"markDefs":[],"style":"normal"},{"_key":"b3de26fa3d3c","_type":"block","children":[{"_key":"93f285f52a240","_type":"span","marks":[],"text":"The data proved - in most cases, growth causes losses. What a terrible dynamic! For all the work you put into the getting new managements, there is a very good chance you will end up treading water because you’ll lose as many as you gain."}],"markDefs":[],"style":"normal"},{"_key":"af1491ef36d6","_type":"block","children":[{"_key":"9e7e8e119dc20","_type":"span","marks":[],"text":"The root cause of this is how we manage and design teams. There are so many constraints on how teams are run when a new management is added to a portfolio that is already at capacity, another drops out to restore equilibrium."}],"markDefs":[],"style":"normal"},{"_key":"ba54c299ffcd","_type":"block","children":[{"_key":"29089e8ca3c90","_type":"span","marks":[],"text":"The good news is this can be changed. It starts with understanding that growth requires a cultural change, not just a new website and a BDM. You need to rethink the services you offer and how you create value. It is a whole-of-team, whole-of-culture approach."}],"markDefs":[],"style":"normal"},{"_key":"9aa306ebe7d6","_type":"block","children":[{"_key":"e0b48327ee2c0","_type":"span","marks":[],"text":"Our argument is the biggest change you need to embrace is moving from an inward-facing culture of efficiency to a customer-facing culture of customer intimacy. This change creates a high performing empowered culture that is the key to retention and growth."}],"markDefs":[],"style":"normal"},{"_key":"d52c238f2e02","_type":"block","children":[{"_key":"8f031db25a9e0","_type":"span","marks":[],"text":"Read more about growth in Ben White's book "},{"_key":"d47d8dbe7e4e","_type":"span","marks":["em"],"text":"“Numbers Game” "},{"_key":"0b055f621131","_type":"span","marks":[],"text":"which is available free if you are a member of our sister company, LPMA, or on "},{"_key":"a7b27792274f","_type":"span","marks":["215b252a3ff9"],"text":"Amazon"}],"markDefs":[{"_key":"215b252a3ff9","_type":"linkV2","blank":true,"externalLink":"https://www.amazon.com/Numbers-Game-science-growing-rent-ebook/dp/B01E6B9X88/ref=pd_sim_2/143-5219992-1111766?pd_rd_w=7DXjn&pf_rd_p=cf667c36-5137-43ea-a503-3c58067bc8ac&pf_rd_r=9948Y4ZV35H2R4JPXPRB&pd_rd_r=23b29190-1f80-43cd-830d-a1d303854a60&pd_rd_wg=ASKiu&pd_rd_i=B01E6B9X88&psc=1","linkType":"url"}],"style":"mediumBody_withSpace"}],"coverImage":{"_type":"image","asset":{"_ref":"image-b869668a48bd6fde6fb6ccc9173919bb5a5be2aa-5760x3840-jpg","_type":"reference"}},"date":"2019-02-12","excerpt":"We took data and compared each business’s new management growth with client churn.","name":null,"previewVisual":null,"related":null,"slug":"blog/when-does-growth-kill-growth","title":"Myth #3: Gaining more properties leads to growth","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-10-05T06:57:03Z","_id":"dfcb6bc7-532b-42ad-9c19-57573ebb619a","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Ben White","picture":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"dd314b8c9f21","_type":"videoPlayer","background":{"title":"Large Pink angle top","value":"#FDEDF1"},"markDefs":null,"previewVisual":{"_type":"image","asset":{"_ref":"image-4099c7d520ba67e1e19c233293c10ba4ed404792-1714x967-png","_type":"reference"}},"url":"https://youtu.be/B5nwAwH5_KU"},{"_key":"377780e630cb","_type":"block","children":[{"_key":"ed2b8e48fe54","_type":"span","marks":[],"text":"It’s generally accepted fees are declining across most of the industry. This has been talked about for years and now we have the data to confirm it’s broadly true."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"80b039723622","_type":"block","children":[{"_key":"0fcc46c7a8c50","_type":"span","marks":[],"text":"It’s also generally accepted the decline in fees is driven by competition and investors are price sensitive, which fuels the continuing decline."}],"markDefs":[],"style":"normal"},{"_key":"b02319b725b0","_type":"block","children":[{"_key":"611fbe309f3a0","_type":"span","marks":[],"text":"But what if this isn’t true? What if declining fees aren’t caused by investors being price sensitive but rather because we’re reducing the standard of services we offer relative to our clients’ expectations?"}],"markDefs":[],"style":"normal"},{"_key":"5c0f12745878","_type":"block","children":[{"_key":"40e9b6a38d9c0","_type":"span","marks":[],"text":"If we can prove this, we will bust one of the biggest myths that dominate the thinking around fees and revenue."}],"markDefs":[],"style":"normal"},{"_key":"abd3424bd4ba","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-0e77d462932a0d481b61864880568e4446cbb9e6-491x319-png","_type":"reference"}}},{"_key":"bcb80c5b6f67","_type":"block","children":[{"_key":"f25b4858218d","_type":"span","marks":[],"text":"To bust this myth we looked at a number of different elements."}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"591fa9f20e8b","_type":"block","children":[{"_key":"b09cca0567fe","_type":"span","marks":[],"text":"First, we studied a range of businesses over a two-year period to determine how much they grew in the first and second year. We wanted to find businesses that grew more than average in both years. We called these “winners.” We looked at businesses that grew less than the average in both years, and called these the “losers.” We called those businesses that went from low growth in the first year to high growth in the second year “climbers” and those that did the reverse “fallers.”"}],"markDefs":[],"style":"normal"},{"_key":"4a2764405e06","_type":"block","children":[{"_key":"637a2b12a33f","_type":"span","marks":[],"text":"The graph below shows how each business grew across the two years, with each dot being a different business."}],"markDefs":[],"style":"normal"},{"_key":"c6912a4603ee","_type":"imageBlock","markDefs":null,"visual":{"_type":"image","asset":{"_ref":"image-dd89f4c598ac3af57471629b361b967e1705a773-470x322-png","_type":"reference"}}},{"_key":"5957c457f75f","_type":"block","children":[{"_key":"5059125cd88d","_type":"span","marks":[],"text":"Fees are, therefore, not a primary driver of growth. And, if you step back and think about it, it makes sense."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"f68d0314b895","_type":"block","children":[{"_key":"67b1ea6937cd","_type":"span","marks":[],"text":"As an industry, we find it hard to define the value we create for our clients, and have struggled to explain value and to experiment with new ways to serve our clients. As a result, we have retreated into discussions on fees because we don’t know how to talk about value."}],"markDefs":[],"style":"normal"},{"_key":"c50886108a5b","_type":"block","children":[{"_key":"75da96ff3f44","_type":"span","marks":[],"text":"There are local issues that relate to average rent, local market dynamics, team dynamics and so on, and we will share more about those in other posts. Spoiler alert - the single biggest predictor of growth is client retention, not your business development team structure, and so unless you consider service offerings, value creation and team culture part of your growth strategy, you are missing the big picture."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-5dacb36bd2dcf3857f6dd3690153eec0246bbfbb-1200x800-jpg","_type":"reference"}},"date":"2019-02-07","excerpt":"What if declining fees aren’t caused by investors being price sensitive but rather because we’re reducing the standard of services we offer relative to our clients’ expectations?","name":null,"previewVisual":null,"related":null,"slug":"blog/myth-3-low-fees-drive-growth","title":"Myth #2: Low fees drive growth","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-10-05T07:42:41Z","_id":"72a49526-e705-4efe-a56d-26b20d0c8adb","_type":"post","_updatedAt":"2025-08-04T15:37:33Z","author":{"name":"Ben White","picture":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"fcfabc2c6a3b","_type":"videoPlayer","background":{"title":"Large Pink angle top","value":"#FDEDF1"},"markDefs":null,"previewVisual":{"_type":"image","asset":{"_ref":"image-b597fe0ce11b64960ba290158e69ee90b0f79004-1745x1018-png","_type":"reference"}},"url":"https://youtu.be/0SU8_ThbzQo"},{"_key":"ba7814af244e","_type":"block","children":[{"_key":"46a919720740","_type":"span","marks":[],"text":"In our last blog post Ben White kicked off our of myth-busting series by highlighting how old thinking is holding the industry back."}],"markDefs":[],"style":"subHeading_withSpace"},{"_key":"3a54903d4a10","_type":"block","children":[{"_key":"4171b3a6e4cb","_type":"span","marks":[],"text":"He addressed the biggest myth of all — that Property Management is a simple business. This week’s blog addresses Myth #1: PMs are dispensable."}],"markDefs":[],"style":"normal"},{"_key":"4a814bb42bbc","_type":"block","children":[{"_key":"4a4ee61f748c0","_type":"span","marks":[],"text":"Few people would disagree being a property manager is a thankless job. Whether it’s with landlords or tenants, PMs are on the front-line day in and day out. Add to that average pay, long hours, traditionally limited career progression and weekend work, and it’s not surprising there is a high turnover of staff in the industry."}],"markDefs":[],"style":"normal"},{"_key":"4175dc22fbeb","_type":"block","children":[{"_key":"b548b54ea0300","_type":"span","marks":[],"text":"Most business owners look at staff costs as something to minimise. The lower the staff costs the better. This leads to many avoidable mistakes and robs businesses of their momentum. Of course, keeping costs down is key to any successful business, but you need to see all of the moving pieces and have all of the data if you are going to make good decisions."}],"markDefs":[],"style":"normal"},{"_key":"1a9ae60a6b64","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"f1eef7aa2f93","_type":"block","children":[{"_key":"d63b587cd805","_type":"span","marks":[],"text":"Our investor research reveals that 84% of investors believe that the property manager is more important than the systems used in the company."}],"markDefs":[],"style":"largeBody_withSpace"}]},{"_key":"9730ef21c10d","_type":"block","children":[{"_key":"9b4b85e882240","_type":"span","marks":[],"text":"The core reality of property management is that we are a services business, and that virtually every source of value for our clients is created by the property manager at the point of interaction. A property management company does not create value just by following a process when a repair is needed; rather value is created when the property manager talks to the investor, explains what is happening, goes through the options and keeps the client informed, and exercises his or her judgement to get the best outcome. In short, the value comes from the interaction, not the process."}],"markDefs":[],"style":"normal"},{"_key":"0fcf734d3c57","_type":"block","children":[{"_key":"b1ee54b16b8e0","_type":"span","marks":[],"text":"And so when you think about the team and the people in it, you have to consider much more than minimising costs. You need to think about how to attract and retain the best people to create the most value for your clients. This is the key to client retention, fee levels and new business growth. The core myth to dispel is that all property managers are the same and can be swapped and changed without cost."}],"markDefs":[],"style":"normal"},{"_key":"e726be8514a5","_type":"block","children":[{"_key":"ac1c710aa58c0","_type":"span","marks":[],"text":"At Ailo, we’ve spent years analysing the data we’ve captured from almost one million tenancies and have some “truths” on the consequences of a PM leaving your team."}],"markDefs":[],"style":"normal"},{"_key":"beaa09a67336","_type":"block","children":[{"_key":"9450b19baf870","_type":"span","marks":[],"text":"Our investor research reveals that 84% of investors believe that the property manager is more important than the systems used in the company."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"52975cb83661","_type":"block","children":[{"_key":"7a8cdb4f9d2a0","_type":"span","marks":[],"text":"Losing a PM is the single biggest driver of lost business. In our Ailo Protect algorithm, a change in property manager drives a big increase in risk for investors in that portfolio, increasing the chance of leaving in the next 90 days by over 20 percentage points."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"6d543b83ae9c","_type":"block","children":[{"_key":"28265bffe0720","_type":"span","marks":[],"text":"When we look at specific case studies, if a business changes out a property manager without proper planning, it can often lead to a loss of over 30 clients."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"f5c517941b5d","_type":"block","children":[{"_key":"f1d1a02e25d90","_type":"span","marks":[],"text":"When a client goes through two changes in property managers over the course of a year the risk rating increases over three fold."}],"level":1,"listItem":"blogBullet","markDefs":[],"style":"normal"},{"_key":"5d2f93dd2ed0","_type":"block","children":[{"_key":"94d0cc3e8cfe","_type":"span","marks":[],"text":"We know that the key to business growth is client retention, and the key to client retention is a good team. If you think all property managers are the same and you just need to get the cheapest ones you can find and get the most from them while they are with you, then your business will never achieve its potential. You will just end up in a recruit-by-crisis cycle and your client retention rate will drop dramatically. Profit and growth will drop accordingly."}],"markDefs":[],"style":"normal"},{"_key":"4f08fc434dbd","_type":"block","children":[{"_key":"7832839e27c20","_type":"span","marks":[],"text":"So, what can be done to keep your PMs on board and engaged? First, it’s helpful to know the main reasons why PMs leave. Research shows that despite the conditions, for many, it’s not the job itself. Often, it’s related to the office culture, not the external day-to-day pressures."}],"markDefs":[],"style":"normal"},{"_key":"643a49ada45d","_type":"block","children":[{"_key":"d691a2102c4f0","_type":"span","marks":["strong"],"text":"Here are the top four reasons we’ve found for why PMs leave:"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"b2ebba3d673c","_type":"block","children":[{"_key":"f41ce03ffd030","_type":"span","marks":[],"text":"Lack of career progression"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"largeBody_withSpace"},{"_key":"ef61c87a3fa6","_type":"block","children":[{"_key":"c6247ae4dfb50","_type":"span","marks":[],"text":"Culture"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"largeBody_withSpace"},{"_key":"22bc75c2f2ee","_type":"block","children":[{"_key":"553f32b8b87a0","_type":"span","marks":[],"text":"Lack of support"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"largeBody_withSpace"},{"_key":"d1b642e6a095","_type":"block","children":[{"_key":"e5f9c30dd79a0","_type":"span","marks":[],"text":"Little or no recognition"}],"level":1,"listItem":"blogNumbered","markDefs":[],"style":"largeBody_withSpace"},{"_key":"2db83fd6a111","_type":"block","children":[{"_key":"5c6c4e02a141","_type":"span","marks":[],"text":"Knowing the above, it’s easier to take steps to ensure you not only keep your PMs on your team but also help and support them in their careers. Why is this important? Happy staff means happy customers and happy customers means loyal customers who are going to drive growth and profit."}],"markDefs":[],"style":"normal"},{"_key":"11d1a6e45213","_type":"block","children":[{"_key":"19a7f95b99f4","_type":"span","marks":[],"text":"Working closely with your PM on their career progression is the first step to identifying the aspirations your PM has, and how you can support them. In many cases, depending on the team structure, that may mean rethinking the way the team is set up entirely. Whether you have one, or a team of PMs, it’s important there is room for career growth. "}],"markDefs":[],"style":"normal"},{"_key":"586cae93b346","_type":"block","children":[{"_key":"6ad5a5179e6b","_type":"span","marks":[],"text":"Career growth is the common bond that unites the ambition for each team member and the ambitions of the business owner. Scheduling regular catch-ups ensures you are both on the same page."}],"markDefs":[],"style":"normal"},{"_key":"110100d05873","_type":"block","children":[{"_key":"0cf8fd87ff2b0","_type":"span","marks":[],"text":"Many PMs feel they don’t get support from their manager/principal. This could be a lack of support in terms of resources, it could mean a lack of support via technology and systems, it could be a lack of emotional/mental support, or even a combination of all three. Whatever the scenario, there are a few ways you can increase your level of support to help your PMs feel less overwhelmed, especially in the busy periods."}],"markDefs":[],"style":"normal"},{"_key":"0817383bf85b","_type":"block","children":[{"_key":"4dca0db4fb420","_type":"span","marks":[],"text":"Technology is obviously a key part of support. There are a lot of different ways you can use technology to lighten the property manager’s workload. There are a number of different ways to help property managers stay connected when out of the office and automate some of the processes. We at Ailo naturally believe there are ways that we can help property managers prioritise their work so that they can be most effective with the limited time they have, and that thinking has been the basis of the development of the Ailo platform."}],"markDefs":[],"style":"normal"},{"_key":"39c1fe1985f9","_type":"block","children":[{"_key":"d24e52b0fadc0","_type":"span","marks":[],"text":"While remuneration is something that comes up, it is a tricky one as the average salary of a PM is not on the high end. However, there are ways managers can help bolster a salary package by using incentives, a bonus system and offering staff value add. Recognising good work can be done by offering well-performing staff things like vouchers or tickets to events etc. They are a cost-effective way to make staff feel appreciated."}],"markDefs":[],"style":"normal"},{"_key":"f24794d52b77","_type":"block","children":[{"_key":"1b6b211559010","_type":"span","marks":[],"text":"A lot of these ideas are set out in our book “Building Blocks: Building professional careers in property management” published by our sister company LPMA."}],"markDefs":[],"style":"largeBody_withSpace"},{"_key":"1863563e64a2","_type":"block","children":[{"_key":"0ffa823ff83e0","_type":"span","marks":[],"text":"Your PMs are in many ways the business' most valuable asset to your team. In an industry where customer service is key to long term business success, the value of having team members who are engaged, growing and appreciated cannot be understated."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-cdd17c2506087c169b168c43fe2b3b94750156a2-1200x800-jpg","_type":"reference"}},"date":"2019-01-30","excerpt":"At Ailo, we’ve spent years analysing the data we’ve captured from almost one million tenancies and have some “truths” on the consequences of a PM leaving your team.","name":null,"previewVisual":null,"related":null,"slug":"blog/myth-2-pms-are-dispensable","title":"Myth #1: PMs are dispensable","videoUrl":null,"visualType":"image"},{"_createdAt":"2021-10-05T07:52:21Z","_id":"20a93fef-053e-41ee-8f85-82c737a5b540","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Ben White","picture":{"_type":"image","asset":{"_ref":"image-61a2fe7a07bc14ff2b6d948110ef60eb75af10ca-600x600-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"16e3863a6589","_type":"block","children":[{"_key":"0bb4d90a619c","_type":"span","marks":[],"text":"There are so many myths in property management that are so pervasive they can be hard to recognise. They’re holding our industry back and we can’t move forward unless we debunk them once and for all."}],"markDefs":[],"style":"normal"},{"_key":"77102113331e","_type":"block","children":[{"_key":"e92f5868f2810","_type":"span","marks":[],"text":"When I joined the industry, I was sat down and told the way things worked. From how your team should work, the role of standardised procedures to why landlords choose a particular property management company. I was told this is how you grow a rent roll, what causes lost managements, the economics of property management businesses, how property management businesses and sales teams interact to create value, and so on."}],"markDefs":[],"style":"normal"},{"_key":"1f2310e38203","_type":"block","children":[{"_key":"29a6bef5d6fe","_type":"span","marks":[],"text":"The myths we’re told — and why they’re holding us back"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"ad6276f8586b","_type":"block","children":[{"_key":"2432d6c0b7ed0","_type":"span","marks":[],"text":"The indoctrination starts early."}],"markDefs":[],"style":"normal"},{"_key":"5afc8e722f2b","_type":"block","children":[{"_key":"91ec6fa03dcb0","_type":"span","marks":[],"text":"Fifteen years later, I’ve come to realise most of the things we tell ourselves are wrong. Yet, we continue to operate as an industry assuming they’re right."}],"markDefs":[],"style":"normal"},{"_key":"1ca190a471fc","_type":"block","children":[{"_key":"395f0a2e35a8","_type":"span","marks":[],"text":"“Unlike many other service industries, our thinking hasn’t changed in decades.”"}],"markDefs":[],"style":"largeBody_withSpace"},{"_key":"3f3f22021355","_type":"block","children":[{"_key":"82569746ffae","_type":"span","marks":[],"text":"What the data really tells us about property management"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"261f93f1fa2f","_type":"block","children":[{"_key":"2d056c20259d0","_type":"span","marks":[],"text":"For the past two years, we’ve assembled the largest set of property management data and gained significant insights into property management. We’ve analysed close to one million tenancies and gathered more than 3TB of data. We now have solid research into the real drivers of rent roll growth, profitability, what causes lost business, the role of relative performance compared to competitors and the true drivers of customer satisfaction."}],"markDefs":[],"style":"normal"},{"_key":"4e7c16ae8897","_type":"block","children":[{"_key":"fa6f64488e110","_type":"span","marks":[],"text":"Our research disproves many of the myths the industry operated by. Old thinking is costing businesses money and growth. The myths are holding back the development of better ways of doing things. We’ll be sharing our findings here at Ailo over the next few months."}],"markDefs":[],"style":"normal"},{"_key":"27f6e40e1892","_type":"block","children":[{"_key":"ad71ce23f314","_type":"span","marks":[],"text":"Property management isn’t simple — and that’s where the opportunity lies"}],"markDefs":[],"style":"heading2_withSpace"},{"_key":"5260756e8d5f","_type":"block","children":[{"_key":"357d406a36f80","_type":"span","marks":[],"text":"To start, there's one myth I’d like to address because I believe it’s at the heart of the rest. The myth that property management is simple. Not easy, but a simple process business. All we need to do is standardise everything to control what happens in the business. This suggests that property management only gets messy because we don’t have enough checklists. If we create enough checklists and get people to follow them, then most of our problems will disappear. I call this the “McDonald’s myth.” I used to be a paid-up member of the McDonald’s myth."}],"markDefs":[],"style":"normal"},{"_key":"2566e373a56a","_type":"block","children":[{"_key":"f0f36eec41ef0","_type":"span","marks":[],"text":"What we’ve found is that so many bad ideas flow from this. It disempowers staff members, disconnects the business from its service offering, creates a terrible culture, condemns property managers to spends days in useless training and misdirects management resources, among other things."}],"markDefs":[],"style":"normal"},{"_key":"05559f79e776","_type":"block","children":[{"_key":"a2bb00f5c6ac0","_type":"span","marks":[],"text":"If property management were simple, surely we’d have mastered it by now? We’ve spent so much effort and investment in innovation over the past 20 years yet have little to show for it. The role is essentially unchanged, yet client satisfaction is decreasing. How long will we persist with a failed way of thinking before we recognise our core thinking needs to change?"}],"markDefs":[],"style":"normal"},{"_key":"8fbc237e35b8","_type":"block","children":[{"_key":"7ba42fa9f53b0","_type":"span","marks":[],"text":"Accepting that property management is complex is the first step to breaking the rest of the myths. Once we recognise we shouldn’t be looking for just another checklist, but for ways to develop our teams to provide outstanding service to our customers, a whole new field of innovation opens up."}],"markDefs":[],"style":"normal"},{"_key":"04ab89443b49","_type":"block","children":[{"_key":"7124b64ba5620","_type":"span","marks":[],"text":"This is where data comes in. We can use data to help understand what our customers want, what their experiences with our companies are, and what we need to do to increase their satisfaction. We can use data to empower property managers on the front lines of service delivery and help them experiment with new ways of creating value."}],"markDefs":[],"style":"normal"},{"_key":"cc7ecf627d7c","_type":"testimonial","author":"Ben White, Ailo Co-Founder","background":{"title":"Lavender","value":"#EAF1FB"},"isDarkVariant":false,"markDefs":null,"quote":[{"_key":"04ea54b5fa47","_type":"block","children":[{"_key":"eff1b7e51cb0","_type":"span","marks":[],"text":"Our data shows the connection between all of these factors and points to a new way of thinking for customer service in property management"}],"markDefs":[],"style":"normal"}]},{"_key":"146f27c2a9c6","_type":"block","children":[{"_key":"835be308b0b0","_type":"span","marks":[],"text":"The data shows how we can create and deliver services to our clients that are more profitable, valuable and supportive."}],"markDefs":[],"style":"normal"},{"_key":"477d4a81ee59","_type":"block","children":[{"_key":"453450f057b70","_type":"span","marks":[],"text":"This is all achievable if we replace myths with truths. Our industry has a bright future if we focus on creating better experiences for customers."}],"markDefs":[],"style":"normal"},{"_key":"d2268358f5a6","_type":"block","children":[{"_key":"2d6e9d17d8cc0","_type":"span","marks":[],"text":"Our goal at Ailo is to break the myths holding back our industry so we can deliver outstanding outcomes to their customers. We believe this path leads to a better future for our industry."}],"markDefs":[],"style":"normal"}],"coverImage":{"_type":"image","asset":{"_ref":"image-b4190272c151a3b8988c8bdd170ce912c9f6df81-1060x707-jpg","_type":"reference"}},"date":"2019-01-09","excerpt":"Our research disproves many of the myths the industry operated by. Old thinking is costing businesses money and growth.","name":null,"previewVisual":null,"related":null,"slug":"blog/myths-v-facts-how-old-thinking-is-holding-back-the-industry","title":"Myths vs facts: How old thinking is holding the property management industry back","videoUrl":null,"visualType":"image"}],"post":[{"_createdAt":"2023-02-16T03:41:53Z","_id":"9e069554-dc40-4b22-bb83-6b9fcb7401c7","_type":"post","_updatedAt":"2025-08-04T15:37:32Z","author":{"name":"Liz Pollock","picture":{"_type":"image","asset":{"_ref":"image-9f04a7c90e86a502576cdd3fc5fd5afa8274b7f5-1400x950-jpg","_type":"reference"}}},"background":{"title":"White","value":"#FFFFFF"},"content":[{"_key":"f982c172fb58","_type":"block","children":[{"_key":"edb598f2e90c0","_type":"span","marks":[],"text":"“What’s better than earning a sales commission?” asks Colin Walsh, Principal of Ray White Inner Brisbane Apartments."}],"markDefs":[],"referrer":"post","style":"subHeading_withSpace"},{"_key":"7a8528404166","_type":"block","children":[{"_key":"d06e0cb9ed700","_type":"span","marks":[],"text":"“Securing the new buyer as an investor, and then managing their business until they’re ready to sell again. Get it right and you’re laughing… Do it wrong and you’ll lose millions”."}],"markDefs":[],"referrer":"post","style":"normal"},{"_key":"6d3d1fbe6135","_type":"block","children":[{"_key":"95443dbeacde0","_type":"span","marks":[],"text":"Ray White Inner Brisbane Apartments is a stand-out property management business and one of the fastest-growing rent rolls in the Ray White network. But like most agencies around Australia, they are dealing with a brutal job market for property managers."}],"markDefs":[],"referrer":"post","style":"normal"},{"_key":"733222a3eff3","_type":"testimonial","author":"Maryann Buston, Head of Operations at Ray White Inner Brisbane Apartments. ","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"9101eaddca00","_type":"block","children":[{"_key":"97fc06bf11df","_type":"span","marks":[],"text":"“It’s no secret that recruitment is incredibly tough right now. Our jobs are complex, there’s an ever-shrinking pool of talent, and legislative changes are making things even harder.”"}],"markDefs":[],"style":"normal"}],"referrer":"post"},{"_key":"d44079a2f769","_type":"block","children":[{"_key":"ca538d5d704b0","_type":"span","marks":[],"text":"A growing rent roll needs a growing team"}],"markDefs":[],"referrer":"post","style":"heading2_withSpace"},{"_key":"8593d8ed668f","_type":"block","children":[{"_key":"756691816f920","_type":"span","marks":[],"text":"Without more property managers to take on their swelling rent roll, not only was their growth under threat, but their current team was starting to feel the strain."}],"markDefs":[],"referrer":"post","style":"normal"},{"_key":"3c3a735b068f","_type":"block","children":[{"_key":"23a149cf8ad30","_type":"span","marks":[],"text":"“On the day I met Colin and the team, I received four job offers!” says Amanda Correa, a stand-out applicant for their latest Property Management role."}],"markDefs":[],"referrer":"post","style":"normal"},{"_key":"bfd4cb300c85","_type":"block","children":[{"_key":"2a7bebf0f7e30","_type":"span","marks":[],"text":"In the face of this kind of competition, it’s tempting to keep upping your compensation, but this simply isn't viable for most businesses. 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Instead, their team would focus on the more interesting and valuable work of proactively managing customer relationships."}],"markDefs":[],"referrer":"post","style":"normal"},{"_key":"908fd4229892","_type":"block","children":[{"_key":"7f9e26a130b10","_type":"span","marks":[],"text":"Colin decided the best way to achieve this was to work with Ailo to re-tool his property management business with this new approach in mind. This had a huge impact on the roles of his property managers:"}],"markDefs":[],"referrer":"post","style":"normal"},{"_key":"0d6715567904","_type":"block","children":[{"_key":"b273cc4172330","_type":"span","marks":[],"text":"Using a modern payments system like Ailo Pay almost entirely removed their trust account from day-to-day customer transactions - such as rent and bill payments. This almost completely eliminated tedious work like reconciliation and receipting. Colin and Maryann could also redeploy their team member who used to handle the Trust Account back to client-facing activities - focusing their valuable resources on the new job of relationship management instead.\n"}],"level":1,"listItem":"blogNumbered","markDefs":[],"referrer":"post","style":"normal"},{"_key":"2604a6f80835","_type":"block","children":[{"_key":"33d3841933c90","_type":"span","marks":[],"text":"By shifting rent collection to Ailo’s payment flow, they managed to reduce arrears dramatically and win even more time back for the team.  “Out of my 550 PUM, I only have 1 property in arrears. Now that you can see payments live in Ailo, the game has changed. There’s nowhere to hide”. This removed all the unpleasant and time-consuming work associated with chasing missing rent, as well as putting revenue in the agency and investors pockets sooner."}],"level":1,"listItem":"blogNumbered","markDefs":[],"referrer":"post","style":"normal"},{"_key":"cf357ebb80e8","_type":"block","children":[{"_key":"70aa8fa973cf0","_type":"span","marks":[],"text":"Rolling out the Ailo consumer app gave investors direct access to their portfolio funds and bills, eliminating the work of manual income disbursements and bill payments"}],"level":1,"listItem":"blogNumbered","markDefs":[],"referrer":"post","style":"normal"},{"_key":"62602a99616b","_type":"block","children":[{"_key":"7d563815e9c20","_type":"span","marks":[],"text":"The end result was a property management job that focused on building relationships rather than administration."}],"markDefs":[],"referrer":"post","style":"normal"},{"_key":"66df5719631e","_type":"block","children":[{"_key":"c463ce11ee230","_type":"span","marks":[],"text":"Pitching a better job"}],"markDefs":[],"referrer":"post","style":"heading2_withSpace"},{"_key":"71acb0f6a004","_type":"block","children":[{"_key":"eaa61804dc5c0","_type":"span","marks":[],"text":"Being a keen salesman, Colin knew that just having a better product isn’t enough, you still have to go out and sell it. "}],"markDefs":[],"referrer":"post","style":"normal"},{"_key":"bca199a8df96","_type":"block","children":[{"_key":"9799f56b6b8b","_type":"span","marks":[],"text":"He approached his Ailo CSM Jodie Morgan and asked for some help to build Ailo into his pitch for a different kind of property manager position."}],"markDefs":[],"referrer":"post","style":"normal"},{"_key":"87662ba293b8","_type":"block","children":[{"_key":"11923eeeccd60","_type":"span","marks":[],"text":"Armed with a completely differentiated job, and evidence to prove it, Colin and Maryann invited Amanda for an interview."}],"markDefs":[],"referrer":"post","style":"normal"},{"_key":"17f44982ca9a","_type":"testimonial","author":"Amanda Correa, Property Manager","background":{"title":"Cloud","value":"#F7F7F7"},"markDefs":null,"quote":[{"_key":"60ca246e3b7e","_type":"block","children":[{"_key":"15abb7e7cb6c0","_type":"span","marks":[],"text":"“One of the things that made Ray White Inner Brisbane stand out from the rest was Ailo. 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It’s like smooth sailing,” said Amanda."}],"markDefs":[],"referrer":"post","style":"normal"},{"_key":"8d1ea6742b51","_type":"block","children":[{"_key":"5a766387759e0","_type":"span","marks":[],"text":"“When we spoke to her about Ailo and how it will make her job as a property manager easier, we did a deal right there in the interview,” said Maryann."}],"markDefs":[],"referrer":"post","style":"normal"},{"_key":"6d7126e4d190","_type":"block","children":[{"_key":"4a1290fcdf880","_type":"span","marks":[],"text":"Differentiate or pay the price"}],"markDefs":[],"referrer":"post","style":"heading2_withSpace"},{"_key":"4ab297ec8932","_type":"block","children":[{"_key":"d4dd32f2a8a60","_type":"span","marks":[],"text":"Selling a job isn’t that different from selling a product or service. 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