Frequently asked questions

You don’t have to accept the terms – it's your choice. If you accept the terms, then our team can continue to manage your funds via the embedded payments platform in Ailo. On a practical level, the Ailo platform helps us more efficiently and effectively manage rent and bills payments. This means we can offer you more options when it comes to your cash flow, and we have more capacity to deliver a better service to you and your tenants.

If you don’t accept the terms, that’s okay too. Your experience will more or less stay the same. For our team, we will go back to manually disbursing your funds like we used to and we will unfortunately no longer have the ability to offer your more cash flow options like more frequent disbursements.

The Ailo app helps you stay more connected with your investment and your property manager. You can download statements, view inspection reports, see upcoming bills and rent payments in real-time, or message us for a faster response. You can even update your cash flow preferences. For example, we can now send available funds to your bank account the instant rent is cleared versus waiting until end-of-month. Learn more at ailo.io/investors.

We use a range of tools to help them manage the day-to-day administration of investment properties. The Ailo platform helps your property manager coordinate repairs quicker, keep you in the loop, be more responsive, pay off your mortgage sooner, and ensure your renters are safe, happy, and on top of rent. It also helps streamline money management and accounting, allowing them to focus more on your experience.

You can either click on the unique link provided in the email above, or you can sign in to the Ailo app just once using your web browser from any PC, laptop or mobile device or by downloading the mobile app.