What: A new "Automated checks" tab on the Compliance page shows the real-time status of each compliance job your DC Smoke is handling across your portfolio.

Why: Staying on top of compliance job progress previously meant emailing or calling your provider to ask what was happening. Now you can see what's scheduled, in progress, and complete from inside Ailo - no phone tag required.

How: Go to Properties, open Compliance, and select the Automated checks tab. You can search by address, filter by status or date, click through to a property, and download the list as a CSV. Visit dates appear once your provider confirms them.

What: You can now refund a renter's initial payment when voiding an ingoing tenancy, without needing to contact support.

Why: Previously, agencies had to raise a support request every time they needed to refund an initial payment. For anyone with Finance Manager permissions, this is now a self-serve action - saving time on both sides. If you don’t have Finance Manager permissions, you can ask someone in your agency to action the refund after voiding the ingoing tenancy.

How: From the payment card on the property page, or during the void tenancy flow, select the option to refund the initial payment. Note: this covers full refunds only where the payment has not been transferred to rent. Partial refunds and payments transferred to rent are being worked on as a next step.

What: You can now add approved emergency tradespeople to your agency settings, and renters will see their contact details in the Ailo app when they need urgent after-hours help.

Why: When a renter has an after-hours issue, they often don't know who to call - and that call ends up coming to you. This puts your approved contacts front and centre in the app renters are already using, so they can act quickly without you being the first point of contact at midnight.

How: Go to Settings and add emergency tradespeople, selecting the service types they cover (for example, plumbing, electrical, locksmith). Renters will see these listed under the Tenancy section of their app, organised by service type. The section only appears if you've added contacts, so renters won't see an empty list.

What: The maximum amount for a single fee has increased from $10,000 to $15,000.

Why: Some commercial tenancies require higher fee amounts that previously could not be entered without contacting support. This change removes that friction for the occasional edge case.

How: When creating a fee, you can now enter amounts up to $15,000. No additional steps required.