Free
Direct debit
Set rent to come out of your bank account automatically on your schedule.
For renters
See what’s happening. Know where you stand.
The Ailo platform gives you a clear, current view of your tenancy - from rent and inspections to repairs, records and conversations with your property manager - so you can find what you need and get important things done with less chasing.
Why we built Ailo
Renting should be easier.
We kept seeing the same problem: renters were expected to stay on top of their tenancy without being given a clear, current view of it. Important information was spread across emails, documents, payment records and separate conversations. That shouldn’t be normal.
So we built Ailo to bring it together. Renters should be able to see what’s happening, know where they stand and get important things done without unnecessary chasing.
We’re proud to give renters greater visibility, choice and control - and to make all of this available at no cost.
Rent & ledger
Always know where you stand with rent.
You shouldn’t have to check your bank account, search through receipts or wait for someone to send you a ledger to know where you stand with your rent.
The Ailo Platform gives you a clear, current view of your rent cycle, tenancy ledger and payment history whenever you need it. You can see what you’ve paid, when you paid it and what’s coming next - all in a record you can access for yourself.
No digging. No guesswork. Just a reliable record of your rent, in your hands.
Inspections & tenancy details
Know what has happened - and what’s coming next.
Inspections and other important tenancy events affect your home, your time and what you need to do next. You shouldn’t have to search through old emails, attachments and calendar entries to find the details.
The Ailo platform gives you a clear view of your tenancy information and inspections. You can check what’s coming up, look back at what has already happened and find the details you need to feel informed and prepared.
More organised. More certainty. Better prepared for what comes next.
Repairs
When something needs fixing, know what’s happening.
When something needs fixing at home, the Ailo Platform keeps it simple. Request a repair in a few taps, add photos, and it goes straight to your property manager.
Every update sits in one place, so you always know where things are up to, without having to start again.
One clear request. All the important details together. Less chasing when something needs fixing.
Conversations
Keep important conversations connected.
When a conversation is about your home, the details matter. Phone calls, emails and text messages can leave information scattered, making it harder to remember what was said, find an answer or explain the situation again.
The Ailo Platform gives you a continuing conversation with your property management team that you can return to when you need it. Ask a question, share relevant information and refer back to the conversation without having to reconstruct it across different channels.
Keep the question, the answer and the context together.
Paying rent
Pay rent in the way that works for you.
Everyone manages their money differently. Some people prefer an automatic payment. Others want to make the payment themselves. Paying rent shouldn’t force everyone into the same routine.
With the Ailo platform, you can always pay rent at no cost using a number of ways, including direct debit from a bank account, bank transfer, PayID or Centrepay. You can choose and control the option that works for how you manage your money.
Free
Bank transfer
Transfer rent yourself from your bank whenever it suits you.
Free
PayID
Pay using PayID from your banking app - quick and simple.
Free
Centrepay
Pay rent through Centrelink Centrepay if that works for how you manage money.
Our renter community
Welcome to the neighbourhood.
More than 100,000 Australian renters already use Ailo to see where their rent stands, prepare for inspections, report repairs, keep important conversations connected or choose how they pay.
That’s what Ailo is here to do: make the important work of managing a tenancy clearer and easier, with the information and choices renters need within reach.
We’re proud of what Ailo already gives renters - and we’re only getting started. We’ll keep listening, improving and building practical ways to make renting work better.
Clearer information. More control. A better way to stay on top of your rental experience.
Renter stories
What renters say about Ailo
Rent & payment history
What I like about using Ailo is it is a great reminder when rent is due. But more importantly, it tells me how far I've paid it in advance. So it gives me an idea of when I have to do my payments and it helps me budget very, really well.
GaryAtherton, QLD
Repairs & communication
I loved how easy it was to track my rent payments. I could see it going in and I knew I was up to date but also any maintenance that I had. I was staying in like an older Queenslander style so there was a little bit of maintenance that needed to happen and it was so great to just upload it really easily and I could track where the progress was and when they were coming to fix it and then when it had been completed as well.
Rose
Tenancy visibility
With Ailo, everything's all in one place. It's all centralized where I can directly talk to a property manager. Any maintenance needed to be done, I just messages through the app. And most importantly, pay everything else as well.
Jeremy
Get started
See your tenancy more clearly with Ailo.
Download Ailo and follow the steps to connect your tenancy. You’ll be able to see your rent, inspections, repair requests, tenancy details and conversations with your property-management team.
There is no cost to use Ailo to manage your tenancy.
- 1Download Ailo
- 2Connect your tenancy
- 3Know where you stand
Ailo Home Memberships
Home should feel like home, not another job.
The Ailo platform helps you manage your tenancy. Ailo Home Memberships add optional tools to help with more of the everyday work of running your home.
Choose from optional free and paid memberships that can help you plan ahead, keep track of expenses and personal bills, and access additional payment options.
Ailo works for every renter. Memberships are an optional extra, for those who want more.
What payment methods can I use to pay rent?
You can pay rent at no cost using direct debit from a bank account, bank transfer, PayID or Centrepay. Other payment options, including eligible debit and credit cards, are available through relevant Home Memberships.
Do I need a membership to use Ailo or pay rent?
No. You can use Ailo to manage your tenancy and pay rent without joining a membership. Ailo Home Memberships are optional and add tools and payment options for people who want more help managing their home.
Do I have to download or use the Ailo app?
If you prefer not to use the Ailo App, you are not obliged to. Speak with your property manager about the communication and payment alternatives available for your tenancy.
Alternatively, if you simply want to use a desktop-based experience, you can do so through your browser at my.ailo.io.
Where can I get help using the Ailo Platform?
For questions about your tenancy, rent, inspections or repairs, contact your property manager through Ailo.
For help accessing or using the Ailo Platform, visit the Ailo Help Centre or contact Ailo Support.
Who manages my tenancy information?
Most of Australia’s leading real estate agencies and property management businesses use technology platforms to help manage the day to day administration of the properties and their tenants. Ailo is the platform your agency has chosen to perform this service. Your property-management agency manages the tenancy information it holds through the Ailo Platform.
How is data protected on the Ailo Platform?
Security is core to how the Ailo Platform operates. Your data is stored in Australian data centres and encrypted end-to-end with TLS. Payments are protected to PCI DSS standards. Multi-factor authentication protects your account. Independent parties audit our security regularly. We comply with the Privacy Act 1988 (Cth). For more detail, read our security page and privacy policy.