Ailo for renters
Renting asks a lot. Ailo makes the everyday easier.
Ailo is built for renters, not just rent. Pay rent, stay on top of your tenancy, request repairs and talk to your property manager. You can use Ailo for free, or choose an optional membership for more tools and payment options.
Ailo helps make everyday renting easier
Your agency uses Ailo to help manage your tenancy.
For you, Ailo brings more of the renting experience together - from paying rent and accessing tenancy information to requesting repairs, staying in touch and, if you choose, using tools to help manage expenses and plan ahead.
Our ambition is to make Ailo more useful throughout the experience of renting - not only when rent is due.
Use Ailo for free, without joining a membership
You don’t need a membership to use Ailo.
You can pay your rent using multiple free options, including direct debit from a bank account, Centrepay, bank transfer and PayID.
You can also request repairs, message your property manager and access your tenancy and payment information, all from the Ailo app.
All without joining a membership.
More ways to pay rent
Everyone manages their money differently. How you pay rent should work for you. Ailo gives you a choice of ways to pay:
Free for every renter
Available with paid membership
What membership adds for renters
Everyone manages their home differently. Some renters use Ailo for the essentials. Others want more help managing expenses, planning ahead and choosing how they pay.
Ailo membership is optional. It builds on the core Ailo experience with tools that give you the peace of mind to plan ahead, manage expenses and stay on top of household admin. Paid options add more services and payment choices, all designed to make everyday renting easier.
The first membership option, Ailo Everyday, is free. Ailo Plus and Ailo Global are paid memberships with additional tools and payment options.
Ailo Everyday
For renters who want simple tools to plan ahead and stay organised.
- Use moving and inspection checklists to stay on top of what needs doing.
- Add and manage personal bills.
- Set a savings goal and track your progress.
- Track personal and household expenses.
Everyday membership is not required to pay rent. Direct debit from a bank account, Centrepay, bank transfer and PayID remain available without membership.
Ailo Plus
For renters who want to manage bills in Ailo and use Australian cards.
Everything in Everyday, and:
- Pay and track personal and home expenses.
- Use eligible Australian debit and credit cards payment methods
- Set eligible tenancy bills to autopay.
Ailo Global
For renters who want additional support when paying or communicating from overseas.
Everything in Everyday and Plus, as well as:
- Use eligible international card payment methods
- Access translation support in more than 50 languages.
You stay in control
Joining is your choice, and so is making a change. You can use Ailo without a membership, choose one when it helps or change your membership as your needs change.
Before you join, you can see:
- What is included.
- What it costs and how often you will be charged.
- Which payment options are available.
You can manage, change or cancel your membership in the Ailo app. Before you confirm a change, Ailo will show you what it means for your existing payment setup.
Welcome to the neighbourhood
A home is more than a payment. Since 2017, Ailo has been working to make everyday renting clearer and easier - from paying rent and keeping track of your tenancy to planning ahead and managing your home.
We’ll keep listening and building practical ways to make Ailo more useful throughout renting - not only when rent is due.
Because renters deserve more than somewhere to pay rent.
New to Ailo? We’ll help you get started
Download Ailo or use it online to get started. You don’t need to wait for an invitation. Follow the steps to create your account, connect your tenancy and choose how you want to pay. Ailo Support is available if you need help.
FAQs from renters
Do renters need a membership to pay rent?
No. Renters can pay rent without joining a membership. Payment options include direct debit from a bank account, Centrepay, bank transfer and PayID. For those who want to use cards, they can do so as part of a broader set of features under an optional membership model.
Do i need a membership to use Ailo?
No. All the core functionality in Ailo is available to all users of the platform. Memberships are entirely optional extras for those renters who want more.
How can I choose to take up a membership?
You can select a relevant option through the Ailo app. Ailo membership is optional, with free and paid options for people who want more from Ailo. Depending on the option you choose, membership can help you plan ahead, manage expenses, stay on top of household admin and choose how you pay - including using eligible debit and credit cards.
What is the Ailo platform?
Ailo is a platform designed to help property managers manage your tenancy, and ultimately give you a better experience. For renters, you can sign in to the Ailo platform to unlock additional payment methods, check your payment history, pay rent and bills, view tenancy details, and chat directly with your property manager.
What can I expect if my property manager uses Ailo?
Property managers use a range of tools to help them manage the day-to-day administration of rental properties. Ailo helps your property manager with things like managing maintenance requests, compliance, and paying trades - so that if things break, your property manager can get them fixed quickly. Ailo also helps your property manager organise and manage money, so they can spend less time doing accounting and more time managing your property.
The part of Ailo you'll see and hear about the most though is our mobile app for renters. You will get a broader range of payment methods, the choice to pay manually or automatically, the ability to coordinate payments as a group of tenants, a log of all your past rent payments, an embedded chat platform so you can get hold of your property manager faster, and more. To learn more about what it means for your agency to be on Ailo, please click here.
What payment methods can I unlock on the Ailo platform?
The Ailo platform offers a broad range of fast, secure payment methods in addition to other payment options offered by your property manager. For example, through the Ailo platform renters can choose to pay rent or bills by bank account, debit card, and credit card.
Please reach out to your property manage for a complete list of your payment options.
Is there a fee to use the Ailo platform?
Ailo is free to download and there are no fees to pay rent or bills from your bank account - including saved and recurring payments.
Rent payment options may vary depending on your agency. Please speak with your property manager - or sign in to the Ailo platform - to see which payment options are available to you and any associated fees.
How is data managed and secured on the Ailo platform?
Agencies use property management systems like Ailo as a tool to help manage the day-to- day administration of rental properties. Data is encrypted the moment your property manager enters it into the platform and is stored securely according to the highest PCI DSS standards set by Visa and Mastercard. Visit ailo.io/security to learn more.