How to pay rent with Ailo

We believe renters deserve more choice, control and visibility over their rent and bill payments.

That’s why we’ve made it easier for agencies to offer a broader range of payment methods to renters, including the ability to pay by bank account, Centrepay, debit card or even credit card if you want to boost your rewards points.

Each payment method offers a different experience and some have fees associated with them.

Broadly, there are two ways to pay rent if your agency uses Ailo:

When you sign in to Ailo, there are three ways to pay your rent. You have the choice to make a bank account payment from your app, or you can use debit card or credit card to manage your payments.

Traditionally, some property managers would ask renters to pay their entire rent and associated bills up to 6 days early to deal with clearing times. But when you use any of Ailo’s on-app payment methods, rent is considered paid the instant you tap “confirm” in your app – or, at 1am on the relevant day if you set up recurring payments on a schedule.

Simply type in your bank account details, and Ailo will debit your account for the amount you nominate. If you choose the manual bank account options, you will need to re-enter your bank account details and the amount each time you’d like to make a payment.

Some renters use this payment method, because they do not want to have a regular payment schedule for their payments and instead prefer to manually initiate their own payments when it is convenient for them. Some renters do not pay their full rent in one payment and take advantage of the fact they can make as many free payments as they like in any amount.

You can also save your bank account details, with the option to set-up a recurring payment. You can update or cancel the payment schedule whenever you want through your app.

We’ve found most renters choose to set up automatic scheduled payments from their bank account, so they don’t have to worry about getting their rent in on time.

Because of the way the banking system works, funds will be debited from your nominated account between 7pm and midnight on the day you initiate the payment, and will take 2 days to clear. The clearing status is shown in the app. Importantly, this clearing time does not affect the date you are deemed to have made the payment.

Credit cards and debit cards are instant payments, which means the transaction will be immediately authorised, and you will see the funds have left your bank account at the end of the next full hour.

You can either make payments on a one-off basis, or save your card details and set up recurring payments to pay on a schedule. If you set up recurring payments, you can manage the update or cancel the payment schedule whenever you want through the Ailo app.

Some renters use credit cards to earn points or to manage their own cash flow. Some use cards because they like instant payments.

There are also a number of ways to pay your rent and bills without logging into the Ailo platform via the web or mobile app. Some of these are facilitated by Ailo and some are arranged by your agency.

Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment. You can start or change a deduction at any time.

For renters who cannot or do not want to pay rent by logging into Ailo via the web or mobile app, you can ask your agency for a direct debit authorisation form.

In addition to all of these payment options, your agency may offer additional methods including the option to pay directly into their trust account.

Regardless of which payment methods you choose, your agency does not earn any commission or payments from Ailo. They simply want to give you a broader range of payment options that work for you.