A quick look at our fees
The Ailo platform offers a range of different payment methods to choose from to pay rent and bills, and some have associated service fees. These methods are offered in addition to other options offered by your property manager.
Rent payment options & fees
Manual bank account payment (direct debit): Free
Available for all renters by signing into the Ailo platform
Recurring direct debits (from bank account): 0.25%
Available for all renters by signing into the Ailo platform, or by completing a direct debit authority form. Renters typically choose this if they want to set up a repeating direct debit from their bank account on a set frequency.
Debit card (one-off and recurring): 0.95%
Available for all renters by signing into the Ailo platform.
Credit card (one-off and recurring): 1.5%
Available for all renters by signing into the Ailo platform. Renters typically choose this option if they collect rewards points from their card issuer.
Concession card holders (recurring direct debit): Free
Eligible cards include a Pensioner Concession Card issued by the Department of Veterans' Affairs or Services Australia, a Health Care Card issued by Services Australia, a Department of Veterans' Affairs Gold Card, or Commonwealth Seniors Health Card
Centrepay: Free
Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment. You can start or change a deduction at any time. The easiest way to do it is through your Centrelink account online in myGov. Please reach out to your property manager to learn more.
Late, Reversal, Non-sufficient funds, Dispute or Chargeback fees: None
Unlike other platforms, we do not charge any other fees to renters.
Paying rent outside of the Ailo platform
The payment methods available via the Ailo platform are offered in addition to other methods offered by your agency. For example, the Ailo platform also allows your agency to manage and account for payments into its trust account.
Your agency may choose to offer its trust account as an alternative fee-free payment method, which also allows for accepting cash and cheque payments.
Bill payment options
The Ailo platform offers a range of payment methods to investors to cover fees and property expenses. Each option offers a different experience and some have associated service fees.
For investors, paying bills using rental income does not incur any service fee. For renters, paying bills via direct debit does not incur any service fee.
Typically, a debit card transaction incurs a 0.95% fee, Visa or Mastercard payments incur a 1.5% fee, and for investors paying bills with direct debit incurs a 0.25% fee.
We’re currently reviewing our payment methods for bills, and as a result have placed a waiver on all service fees for bill payments for the time being.
More fast, secure ways to pay rent & bills
Instantly transfer funds from Ailo to an eligible bank account within minutes
Investors use credit cards to build their rewards points
9-in-10 renters choose to pay rent by via the Ailo platform
FAQs
- Why do some payment methods incur a service fee?
- Why are service fees percentage-based, and not fixed?
- Do you have a fee waiver program for concession card holders?
- Centrelink covers some or all of my rent. What does this mean for me?
- How do I find the fee-free way to pay rent on the Ailo platform?
