Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
About Ailo
About Ailo
About Ailo
What is Ailo?

Ailo is a payments and communications platform designed to help property managers, renters and property investors work better together. With Ailo, renters can easily and securely pay rent using a bank account, debit card, or even a credit card, view their rental history and upcoming transactions, and get repairs resolved faster by chatting directly to their property manager in their app.

Using their Ailo app, owners can access rent as soon as it’s paid, see upcoming bills and choose when and how they’re paid depending on cash flow, track the financial performance of their property in real-time, and chat directly with their property manager.

Ailo is a payments and communications platform designed to help property managers, renters and property investors work better together. With Ailo, renters can easily and securely pay rent using a bank account, debit card, or even a credit card, view their rental history and upcoming transactions, and get repairs resolved faster by chatting directly to their property manager in their app.

Using their Ailo app, owners can access rent as soon as it’s paid, see upcoming bills and choose when and how they’re paid depending on cash flow, track the financial performance of their property in real-time, and chat directly with their property manager.

Ailo is a payments and communications platform designed to help property managers, renters and property investors work better together. With Ailo, renters can easily and securely pay rent using a bank account, debit card, or even a credit card, view their rental history and upcoming transactions, and get repairs resolved faster by chatting directly to their property manager in their app.

Using their Ailo app, owners can access rent as soon as it’s paid, see upcoming bills and choose when and how they’re paid depending on cash flow, track the financial performance of their property in real-time, and chat directly with their property manager.

What is the history of Ailo?

Ailo was founded in 2017 by Ben White and Ashley Renner, former property management and payments executives and entrepreneurs with a mission to rebuild property management from the ground up to make it a better experience for everyone. In 2018, Ailo launched the world’s first purpose built customer feedback tool for property management: Ailo Insights. Fast forward a few years, we have built the largest property management dataset in Australia and helped more than 100,000 property managers, homeowners and renters work better together.

Ailo was founded in 2017 by Ben White and Ashley Renner, former property management and payments executives and entrepreneurs with a mission to rebuild property management from the ground up to make it a better experience for everyone. In 2018, Ailo launched the world’s first purpose built customer feedback tool for property management: Ailo Insights. Fast forward a few years, we have built the largest property management dataset in Australia and helped more than 100,000 property managers, homeowners and renters work better together.

Ailo was founded in 2017 by Ben White and Ashley Renner, former property management and payments executives and entrepreneurs with a mission to rebuild property management from the ground up to make it a better experience for everyone. In 2018, Ailo launched the world’s first purpose built customer feedback tool for property management: Ailo Insights. Fast forward a few years, we have built the largest property management dataset in Australia and helped more than 100,000 property managers, homeowners and renters work better together.

Is Ailo an Australian business?

Ailo is 100% Australian owned and operated. Our two offices are located in Sydney and Melbourne, and you can find the addresses and additional contact information on our Contact Page.

Ailo is 100% Australian owned and operated. Our two offices are located in Sydney and Melbourne, and you can find the addresses and additional contact information on our Contact Page.

Ailo is 100% Australian owned and operated. Our two offices are located in Sydney and Melbourne, and you can find the addresses and additional contact information on our Contact Page.

How it Works
How it Works
How it Works
How do payments work on Ailo?

When a renter pays rent, Ailo collects the funds from their payment method –such as their linked bank account, debit card or credit card – and sends them directly to their landlord, splitting the management fee off to the agency.

Property investors can either hold funds in their Ailo account (or as we like to call it, their Ailo wallet) to pay for upcoming expenses, or disburse those funds directly to their linked bank account and use a debit or credit card to pay for bills instead.

Renters, property investors and property management businesses can each hold funds securely in their own Ailo wallet, which is protected by the world’s best practice security standards.

When a renter pays rent, Ailo collects the funds from their payment method –such as their linked bank account, debit card or credit card – and sends them directly to their landlord, splitting the management fee off to the agency.

Property investors can either hold funds in their Ailo account (or as we like to call it, their Ailo wallet) to pay for upcoming expenses, or disburse those funds directly to their linked bank account and use a debit or credit card to pay for bills instead.

Renters, property investors and property management businesses can each hold funds securely in their own Ailo wallet, which is protected by the world’s best practice security standards.

When a renter pays rent, Ailo collects the funds from their payment method –such as their linked bank account, debit card or credit card – and sends them directly to their landlord, splitting the management fee off to the agency.

Property investors can either hold funds in their Ailo account (or as we like to call it, their Ailo wallet) to pay for upcoming expenses, or disburse those funds directly to their linked bank account and use a debit or credit card to pay for bills instead.

Renters, property investors and property management businesses can each hold funds securely in their own Ailo wallet, which is protected by the world’s best practice security standards.

Is there a fee to use Ailo?

For renters and property investors, the Ailo app is free to download and basic transactions, like one-off transfers from your bank account to pay rent or paying bills with rental income, cost nothing. Where we do charge fees, they’re small and transparent: an automated direct debit from a bank account incurs a 0.25% fee, a debit card transaction incurs a 0.95% fee, and Visa or Mastercard payments incur a 1.5% fee.

For renters and property investors, the Ailo app is free to download and basic transactions, like one-off transfers from your bank account to pay rent or paying bills with rental income, cost nothing. Where we do charge fees, they’re small and transparent: an automated direct debit from a bank account incurs a 0.25% fee, a debit card transaction incurs a 0.95% fee, and Visa or Mastercard payments incur a 1.5% fee.

For renters and property investors, the Ailo app is free to download and basic transactions, like one-off transfers from your bank account to pay rent or paying bills with rental income, cost nothing. Where we do charge fees, they’re small and transparent: an automated direct debit from a bank account incurs a 0.25% fee, a debit card transaction incurs a 0.95% fee, and Visa or Mastercard payments incur a 1.5% fee.

How do I get on Ailo?

For renters or property investors to enjoy the benefits of Ailo, your property management company needs to also be on the Ailo platform. If your property manager has partnered with Ailo, you will receive an email invitation soon with directions on how to download the app and set up your account. If your property manager is not on Ailo, ask them to get in touch with us to learn more about the benefits!

For renters or property investors to enjoy the benefits of Ailo, your property management company needs to also be on the Ailo platform. If your property manager has partnered with Ailo, you will receive an email invitation soon with directions on how to download the app and set up your account. If your property manager is not on Ailo, ask them to get in touch with us to learn more about the benefits!

For renters or property investors to enjoy the benefits of Ailo, your property management company needs to also be on the Ailo platform. If your property manager has partnered with Ailo, you will receive an email invitation soon with directions on how to download the app and set up your account. If your property manager is not on Ailo, ask them to get in touch with us to learn more about the benefits!

Privacy and Security
Privacy and Security
Privacy and Security
How is Ailo secured?

Ailo takes the privacy and information security of customers very seriously, and we are committed to providing the best level of protection for you and your data. We encrypt your data the moment you enter it into the Ailo app and store your payment details under the stringent PCI DSS standard set by Visa and MasterCard.

If you have any questions, please visit our Privacy Policy or contact us at support@ailo.io, and we will answer any questions you have around privacy and security.

Ailo takes the privacy and information security of customers very seriously, and we are committed to providing the best level of protection for you and your data. We encrypt your data the moment you enter it into the Ailo app and store your payment details under the stringent PCI DSS standard set by Visa and MasterCard.

If you have any questions, please visit our Privacy Policy or contact us at support@ailo.io, and we will answer any questions you have around privacy and security.

Ailo takes the privacy and information security of customers very seriously, and we are committed to providing the best level of protection for you and your data. We encrypt your data the moment you enter it into the Ailo app and store your payment details under the stringent PCI DSS standard set by Visa and MasterCard.

If you have any questions, please visit our Privacy Policy or contact us at support@ailo.io, and we will answer any questions you have around privacy and security.

How is Ailo regulated?

Responsible payments innovation is the core of our business model. As a marketplace, our platform cannot work unless we are acting responsibly and transparently with renters, property investors and property management businesses – and we take this commitment very seriously.

Ailo operates as an authorised representative of an Australian Financial Services Licence (AFSL). As a result we are regulated by the Australian Securities Investments Commission (ASIC) and are monitored and regularly audited by our licence manager on our compliance to strict standards of operations, including information security.

Responsible payments innovation is the core of our business model. As a marketplace, our platform cannot work unless we are acting responsibly and transparently with renters, property investors and property management businesses – and we take this commitment very seriously.

Ailo operates as an authorised representative of an Australian Financial Services Licence (AFSL). As a result we are regulated by the Australian Securities Investments Commission (ASIC) and are monitored and regularly audited by our licence manager on our compliance to strict standards of operations, including information security.

Responsible payments innovation is the core of our business model. As a marketplace, our platform cannot work unless we are acting responsibly and transparently with renters, property investors and property management businesses – and we take this commitment very seriously.

Ailo operates as an authorised representative of an Australian Financial Services Licence (AFSL). As a result we are regulated by the Australian Securities Investments Commission (ASIC) and are monitored and regularly audited by our licence manager on our compliance to strict standards of operations, including information security.

Why do I need to provide payment details and other information my property manager already has?

This is for security purposes. We use this information to confirm that it's you and to protect you from fraud. We just need you to re-enter them once, and then you can update your profile and preferred payment methods at any time in your app.

This is for security purposes. We use this information to confirm that it's you and to protect you from fraud. We just need you to re-enter them once, and then you can update your profile and preferred payment methods at any time in your app.

This is for security purposes. We use this information to confirm that it's you and to protect you from fraud. We just need you to re-enter them once, and then you can update your profile and preferred payment methods at any time in your app.

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Copyright © 2020 Ailo. All rights reserved.Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
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Copyright © 2020 Ailo. All rights reserved.Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
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applestoregoogleStore
Copyright © 2020 Ailo. All rights reserved.Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.