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Blog
What it means for your agency to be on Ailo – for renters
As a renter, a lot of what Ailo does to help improve your tenancy experience is behind the scenes. Here's what to expect.
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How to identify and protect yourself from phishing emails
14 Oct 2024
Use strong passwords, turn on MFA, keep your software up-to-date, and learn more to recognise current phishing scams.
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The #1 reason tradies love Ailo (hint: fast cash)
11 Oct 2024
Cashflow is the lifeblood of any small business. Miles, Ian, and Chris are five-star tradies who love the faster payments that come from working with agencies who use the Ailo platform.
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Mariah & Mandy's transformation is almost too good to be true
10 Oct 2024
Learn how LJ Hooker Kensington & Unley made a smooth transition to Ailo and how they’ve streamlined operations.
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When Uber is the norm - why remain a taxi?
07 Oct 2024
Caitlin is using the Ailo platform to modernise property management in Port Macquarie.
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What do renters like about Ailo? It’s simple.
04 Oct 2024
Here are the top 4 reasons why An, Leisa, Ajay, Annette, Lei, Gary, Maálona, Kai and thousands of other renters gave Ailo 5-stars.
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7 seconds. That’s how quickly Jean-Claude pays his rent
10 Sep 2024
Jean-Claude is a renter in Cairns. He's thrilled he can use his debit card to pay rent now.
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This electrician gets paid at lightening speed ⚡️
10 Sep 2024
Michael prioritises jobs from property managers who use Ailo, because he gets paid so much faster.
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Blackshaw wins back 1.5 days a month
04 Sep 2024
Hear how Esther saved her team time and headache by saying farewell to their legacy system and hello to the new world of property management.
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How Renee caters to consumers' need for speed
02 Sep 2024
Everyone has the same amount of time in a day: 1,440 minutes. Hear how Renee uses Ailo to ensure her customers spend as little time as possible waiting for her response.
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Renters say so long to paper cuts, hand cramps and 10 pounds of paperwork
22 Aug 2024
Karla and Anakin share why Ailo's paperless inspection experience is "miles better" for renters than the old way.
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4 reasons why investors fall in ❤️ with Ailo
21 Aug 2024
We asked hundreds of property investors, who openly admitted to #crushing on the Ailo platform, what it was that swept them off their feet when their property manager introduced Ailo.
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New! Mini masterclasses by trailblazing property managers
14 Aug 2024
Exclusive for property managers on Ailo! Bite-sized masterclasses, training and events created by and for trailblazing property managers.
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Projects = confident property managers who love their job
05 Aug 2024
Even if someone calls in sick, the team at LJ Hooker Nerang don't miss a beat. There's no, "I have to jump onto her computer. What's her password? How do I get in it?"
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Investors can now sign in to Ailo via the web, and Janine is thrilled
31 Jul 2024
Investment Growth Director Janine talks about her “easy” onboarding experience and how she stays on top of "all the new features!"
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Meet Diane, one of the first property managers on Ailo
24 Jul 2024
Her hot tip? Buyer’s agents love Ailo. Partner with them for red-hot referrals!
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After a bond dispute, Nick realised the value of a true partnership
23 Jul 2024
Why a stellar support team is a non-negotiable when it comes to choosing a technology partner.
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From 0 to 1200 properties in just a few years
22 Jul 2024
Multi-award winning principle Peter Catanzariti explains how downsizing his tech stack supersized his properties under management in QLD.
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How many plugins is too many? Monique has a controversial answer
19 Jul 2024
She had enough with the jumble of software, apps and plugins required to keep the business running, so downsized... to 1 🤯
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20 years in real estate, it's hard to blow Lauren’s mind. Until now 🤯
15 Jul 2024
For seasoned property managers, Ailo can feel a little different at first. Lauren’s advice: different is better – you got this 💪
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TV ads give you a boost, but word of mouth is key to consistent growth
14 Jun 2024
From a primetime TV commercial to a whiteboard full of new business leads, one team lead gave us a glimpse into his growth strategy.
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Boosting confidence and creating the ultimate dream team
06 Jun 2024
Ailo has not only transformed Felicity's day-to-day, but the confidence of her team too!
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👋 Team leads! 9 Project hacks from super-user Clara
30 May 2024
Clara shares her top tips on how to use Projects to manage and motivate high-performing teams.
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Delight your renters with a paperless inspection experience
29 May 2024
Electronic signing, auto-notifications and reminders for renters, signature tracker, time-stamped renter photos, and more!
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Ping! Maddi works 2 days a week but always knows what’s going on
28 May 2024
Her hot tip for other part-timers: use notifications to get up-to-speed on everything that happened while you were away in the time it takes for the kettle to boil!
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Catherine spills the beans on paperless inspections
27 May 2024
To print a 95 page, double-sided condition report for renters moving into a property used to take quite a lot of time for Catherine's little printer! Not anymore.
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Forget Melatonin, Ailo is your key to a good night’s rest
08 May 2024
The team at PRD Hunter Valley have figured out the secret to squashing stress for good.
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Communication is now Jeremy’s superpower
02 May 2024
After 25 years in the industry, Jeremy has found a way to solve one of the industry's biggest challenges, while blowing his competition out of the water.
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Duncan loves the 24/7 access to his investment
01 May 2024
How this Aussie expat in NYC keeps tabs on his investment from across the Pacific (and a 14 hour time difference!).
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Growing pains? George supported his team with a remote professional
23 Apr 2024
How this high-growth business turned growing pains into business gains.
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Unlock your team’s potential with Flex remote professionals
22 Apr 2024
Property managers paired with a Flex remote professional can typically manage double the size of a traditional portfolio without compromising on service.
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Don’t you dare take Ailo away from this agency!
21 Mar 2024
With over 15 years of experience in property management, Janine would never go back to way things were before Ailo.
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What it means for your property manager to be on Ailo | investors
25 Jan 2024
Great property managers use Ailo to deliver better and new services to their customers. As a property investor, here is what you can expect.
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What it means to be a property manager on Ailo
08 Jan 2024
If you’re a property manager, Ailo will change the way you work. In this blog, we’ll help you prepare, minimise the change from switching, and maximise the next leap forward in your career.
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Transforming team culture and customer experience at Ray White Ballarat
21 Dec 2023
A critical component of both your culture and customer experience is your technology, and Ray White Ballarat's story captures that perfectly.
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The secret ingredient to good old fashioned service in WA
19 Dec 2023
Happy employees create happy clients. So when it was time to upgrade systems, Theo wouldn’t settle for anything less than the best.
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The secret to working less, but managing more properties
18 Dec 2023
Marie dropped down to 4 days a week, and then increased her properties under management from 120 to 200 properties – and still has no regrets!
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Untangling the patchwork of compliance legislation
27 Nov 2023
Compliance is complicated. Here’s how Ray White Ashfield stays on the forefront.
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The day an investor brought over 40 more properties
26 Nov 2023
The communication, the service, the Ailo app. Moving the rest of his properties to Ray White Ashfield was a no-brainer for one investor.
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Why we built Ailo? Because you deserve better
27 Oct 2023
We are, at our heart, optimists. We believe everyone can win in property management, and designed Ailo to prove it.
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Talking to landlords about property safety & compliance
19 Oct 2023
How one leading property manager talks to her clients about compliance regulation and tenant safety.
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Safer homes for tenants, peace of mind for property managers
02 Oct 2023
We sat down with Belinda Lennon at Ray White Helensburgh, to learn why she invested in Ailo’s compliance solution.
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What it means for your agency to be on Ailo
26 Sep 2023
As a renter, a lot of what Ailo does to help improve your tenancy experience is behind the scenes. Here is what you can expect.
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How to pay rent with Ailo
25 Sep 2023
With Ailo, agencies can offer a broader range of payment methods – learn about each one and which could be the right choice for you.
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Your property portfolio in the palm of your hand
20 Sep 2023
Andrew’s whole life sits on his mobile phone, and now his investment property does, too.
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Talking Proptech on Mix 106.3 Canberra
15 Sep 2023
Our very own Ben Ling jumps on Canberra radio to talk about how Ailo is helping property managers deliver a better experience for renters and property investors.
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Learning Property Management the hard way
01 Sep 2023
Becoming a property manager from scratch can be challenging - it’s not an easy job to learn!
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It's not about shiny pennies – it's about being better
28 Aug 2023
Melanie didn't want to just pay lip service to customer experience. She wanted to truely elevate it.
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What it's like working in Ailo (Panel)
23 Aug 2023
Three experienced property managers talk to us about their experience working in Ailo.
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Ailo as a point of difference in recruiting staff
18 Aug 2023
George Southwell tells us about his experience recruiting staff with Ailo
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Building a rent roll worth owning
09 Aug 2023
By minimising the dependency on the trust account – and all the receipting, reconciling, manual disbursements, and end-of-month admin that goes with it – Emma Blake could see how Ailo was breathing new life into their team.
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Property management for a 'now' generation
03 Aug 2023
Sam from Ray White Ballarat tells us how his property managers have dramatically increased their capacity with Ailo
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'Ailo is an absolute game changer'
27 Jul 2023
Catherine tells us how Ailo has helped her team with arrears and improving relationships with tradespeople
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"Ailo has changed my life"
21 Jul 2023
How moving to Ailo convinced this property manager to stay in her job
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How a positive team culture can help your business grow
20 Jul 2023
Carolyn talks team culture, recruitment and Projects
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'We don't talk about fees anymore'
13 Jul 2023
Elia Economou has run Ray White Brighton Le Sands for over ten years. He thought he had seen everything in property management before Ailo came along and changed the game!
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'It's almost like we've got additional staff members'
06 Jul 2023
Andrea tells us how Ailo has changed her team's culture and helped bring in new business
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Finally, the secret sauce to rent roll growth!
30 Jun 2023
How 3 agencies are leveraging Ailo to change the conversation with landlords.
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Rethinking rural property management
16 Jun 2023
We spoke to George Southwell of Ray White Rural Canberra / Yass about his unique approach to the specific challenges faced by rural property management businesses.
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8 small (but mighty!) features delighting property managers today
25 May 2023
Sometimes it’s the little things that can leave lasting impressions. Here are the small features delighting property managers.
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Podcast | Is this the future of our industry?
24 Apr 2023
Our very own Juliette Hughes talks about how Ailo is changing the way property managers look and feel about their career and how they work day-to-day.
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Cleaning mess and reducing stress at Ray White Windsor
15 Mar 2023
Carolyn decided it was time for something new. Her goal was simple: “It needs to be one system to do everything we need it to do”.
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Solving the PM recruitment problem in Brisbane
20 Feb 2023
In a tough job market, standing out is the difference between a dream team and recruitment nightmare. Agencies like Ray White Inner Brisbane are leading the way in starting to solve chronic recruitment issues for property management businesses around Australia.
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The customer ‘touch-factor’ that grew Ray White Dapto & Horsley
17 Feb 2023
A lot of agencies claim to give a high-level of service, but then spend all their time trying to save time and money at the expense of their customer experience.
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Introducing Ailo for property managers
03 Feb 2023
In real estate, the quality of your relationships is everything. But legacy software focuses on making PMs great administrators – not relationship managers. You deserve better.
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We're retiring Ailo Insights, and building real-time customer feedback into Ailo
30 Jan 2023
It has always been our vision to combine our standalone Insights app with our groundbreaking business operating platform.
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How one Brisbane agency saved $20K on bank fees with Ailo
20 Dec 2022
The financial gains Ray White Inner Brisbane Apartments got from Ailo took Colin Walsh by surprise.
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The great debate: fixed-term versus periodic leases
15 Dec 2022
There is a great deal of contention in the industry around whether it’s better to allow initial leases to run into periodic or lock tenants into a fixed-term.
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Inspections and repairs made easier!
18 Nov 2022
Do you want the good news, or the good news? With Ailo, you can conduct all of your inspections and repairs work in one place.
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Eureka! How to hold onto your gold standard tenants
24 Jun 2022
They care for the property, stay on good terms with the neighbours, and never slip into arrears…great tenants are worth their weight in gold!
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How this agency cut down overtime, reduced stress, and removed a week's worth of work!
20 Jun 2022
This agency uses Ailo to get hours back in their schedules, which means no crazy overtime, and far less stress.
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How Ailo is helping this rural agency bank on success
17 Jun 2022
No banks? Never fear, Ailo is coming to the rescue!
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Ping! Here’s how to get the most out of Ailo Chat
07 Jun 2022
Accessible on both your desktop and mobile apps, Ailo Chat is specially designed for property managers to help make customer communication easier.
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Peaches VS lemons: The industries that fought their way out of a sour market
03 Jun 2022
Let’s take a deep dive into how two industries battled their lemon status and explore who triumphed and who perished.
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Why email open rates don’t tell the truth (and how to get around it!)
06 May 2022
You check your email news open rates and they look good! This must mean your audience is opening your emails and reading them, right? Wrong.
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How this agency reclaimed their holidays
02 May 2022
Ailo has given this agency their holidays back, and a whole lot more!
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From the spare room to Prague and back: How working from home has always worked for us
21 Apr 2022
At Ailo we’ve always supported our people to not just work from home, but to work from anywhere.
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Stay in the know with Ailo’s dynamic dashboard
20 Apr 2022
To-do lists are so last year!
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Close those 25 tabs! Projects is here
20 Apr 2022
Projects brings together all of the steps needed to complete common tasks into one simple workflow.
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Why our customers get rock star treatment
29 Mar 2022
What do Rod Stewart, Scary Spice, almost-centenarians, and bucket lists have to do with Ailo?
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How our industry can thrive (not just survive) in the future
17 Mar 2022
Only industries that provide value to customers can be assured of their place.
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The golden rules of customer service (according to Mandy)
14 Mar 2022
We asked Mandy to let us in on her customer service secret sauce.
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Your cheat sheet to getting started on social media
01 Mar 2022
Promote your brand, expertise and services on social media and help convert researchers into leads.
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What do lemons have to do with property management?
23 Feb 2022
A lot, actually. Let’s go back to 1970 to see where this sour tale begins…
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15 quick ideas for lead generation
23 Feb 2022
Ailo has a team of experts who’ve tried and tested many ideas for lead generation, and they’re happy to share them with you…
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The surprising thing that could stop your agency growing
23 Feb 2022
It's one of the most destructive elements that will thwart a company’s best laid plans.
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Be one of the first, not the last
19 Jan 2022
Dreaming of an extra staff member who is passionate about chasing arrears, completes receipting with their eyes closed, and really looks forward to end of month?
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No more sandwiches over the keyboard in 2022!
14 Jan 2022
Why not make 2022 the year you take some time back for YOU?
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An average agency on Ailo is anything but average
14 Jan 2022
In life and in business, no-one really wants to be called ‘average’...except if you’re an agency using Ailo!
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How rent payments work in Ailo
04 Dec 2021
“Wait, so you’re telling me I could get paid the day my tenant pays rent?!” said no landlord ever. Until now.
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Pssst… here’s the secret sauce to slashing arrears by 65%
03 Dec 2021
We've dug into our data and explained the science behind this spectacular stat.
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3 key principles of co-creating with customers
17 Nov 2021
Many of our customers are surprised by our collaborative approach when they first roll out Ailo.
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Tech, tacos, and a massive mission: Working at Ailo
10 Nov 2021
Ailo has a big mission. We’re rebuilding property management from the ground up.
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Don’t tell the other guys…
03 Nov 2021
“Not much has changed in the property industry for god knows how long! And now we’ve got this amazing technology."
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We’ve got the property management dream team
25 Oct 2021
Our Customer Success team draw on their own experience in the property management industry to help their clients get the most out of Ailo.
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You know you’re a property manager when…
22 Oct 2021
Today’s property managers wear more hats and have more skills than ever before.
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Customers have told us what they want, so why wait?
19 Oct 2021
Customer expectations are at an all time high. Understanding their needs, and exceeding expectations, is now table stakes for real estate agencies who want to grow their rent roll.
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Believe the Hype: How this agency achieved the arrears zero
18 Oct 2021
“Arrears used to sit at about 11 per cent. Since we started using Ailo, it’s at zero. We barely think about arrears now!” Mel said.
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Kiss these 25 tedious tasks goodbye with Ailo
15 Oct 2021
Ailo is giving property managers hours back in the day by taking 25 tedious admin tasks off their plate, so they can get back to doing what they do best: building relationships with customers.
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5 powerful ways Ailo helps you stand out from your competitors
01 Oct 2021
Standing out from the crowd is critical when it comes to winning new managements, locking in future listings and driving growth.
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Award-winning Apex Property Management stays at top of their game with Ailo
10 Sep 2021
Apex Property Management is an award-winning property management business located on Sydney’s Lower North Shore.
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Social Property Agents gets 10 hours back a week with Ailo
10 Sep 2021
“One of the most immediate and significant effects Ailo had on my business was the reduction I saw in rent arrears. After just a few months, I saw a 50% decrease in arrears – and it’s pretty much next to nothing now!”
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How Ailo is helping Ray White Bowral kick goals
08 Sep 2021
Ray White Bowral is nestled in the Southern Highlands of New South Wales. The business is run by Gene Fairbanks, an award-winning sales agent and entrepreneur and retired professional Australian rugby union footballer.
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Using Ailo Chat for gold standard communication
20 Aug 2021
The Olympics may be over, but the game of property management remains as fierce as ever. Happy customers = more trust = better relationships all round.
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How Perspective helps landlords pay off their mortgages faster
27 Jul 2021
Cate Cox, Director of Perspective Property Management in Canberra was looking for something to help minimise renter arrears and provide her investors with access to their money straight away. She found Ailo and we were exactly what she needed.
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[Video] Explore the Ailo app for property investors
12 Jul 2021
Download the Ailo app to unlock new and better services, and deeply customise how you work with your property manager.
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What makes your business different?
01 Jul 2021
Dream team, Gene and Kate from Ray White Bowral (NSW), are making waves in their local community! Thanks to Ailo, the team can position their business as genuinely different from their competitors and customers are taking notice.
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How to provide next-level customer service
02 Jun 2021
Belinda and Nicole, from Thrive Property NT, are changing the property management industry in Darwin for the better! They've invested in Ailo to deliver an even better customer experience.
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Why first time investors love Ailo
26 May 2021
Meet Amanda and Edmand, first time investors who entrusted their investment property to Thrive Property NT over a year ago. One of the things they love about Thrive is that they use Ailo!
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Finally, real change
21 Jan 2021
Ailo is here to help property managers create a stronger platform for retention, growth and profit. Learn how Juliette from Apex Property Management in Sydney is using Ailo to drive new business growth, reduce costs and increase capacity
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Winning companies embrace the science of rent roll growth
06 Jan 2021
There are plenty of conferences with inspiring speakers who’ll say how easy it all is and how they just get out there and grow the rent roll. Business owners usually walk away motivated and energized, but ultimately without anything concrete to get started on.
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3 business growth landmines and how to avoid them
01 Jan 2021
These all-to-common business mistakes are 100% avoidable with a little help
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Meet Clair, she pays off her mortgage faster with Ailo
30 Nov 2020
How many property managers can prove they help customers pay off their mortgages faster? With Ray White Euroa (VIC), property investor, Clair, gets her rent as soon as its paid, which means she can make mortgage repayments more frequently and reduce her overall interest!
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Ray White Euroa adapts in the wake of a pandemic
24 Nov 2020
Adapting their strategy in the wake of the pandemic, Ray White Euroa (VIC) partnered with Ailo to focus more on customer communication and importantly, get rental income to their property investors even sooner.
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What does your business stand for?
20 Nov 2020
I don’t really like the phrase ‘point of difference’, because it implies that every business must be capable of defining something that’s truly unique. While I agree that the idea is wonderful, it gives the impression of such a high bar that many give up on the idea.
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Four ways to stand out from the crowd and win more clients
26 Oct 2020
To truly stand out, you must have an effective point of difference that is valuable to your customers, credible and provable, and embedded into everything you do.
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Managing your team through change
03 Aug 2020
Evolution is inevitable in today’s businesses landscape. As property management businesses start to reopen offices, owners are looking for more efficient and effective ways to support their teams to deliver exceptional customer experiences in this new world.
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Turning feedback into learning opportunities
28 Jul 2020
The best business leaders in property management constantly look for ways to give their customers a voice and collect more feedback. In fact, feedback is probably the most dynamic space in our industry right now.
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The truth about lost managements
27 Jul 2020
One of the most commonly held beliefs in property management is clients are loyal and, clients who sell their property invariably use the agency.
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4 simple ways to deliver industry-leading customer communication
17 Jun 2020
First-class communication is just as important today as it was before the pandemic.
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The four investor types
15 Jan 2020
Ailo went about surveying 1,000 Investors that have their investment properties managed by a property management business. From the survey results, we were able to define four different investor types.
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Myth #5: The only indicator of profit is growth
20 Mar 2019
It turns out that client retention, or client loyalty, is the single most important metric to predict virtually every definition of growth.
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Have we moved to fixed fees by stealth?
26 Feb 2019
We analysed all our property data (almost 200,000 managements) and grouped them by postcode, then by state. The result was interesting.
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Myth #4: Property management businesses don't lose managements to competitors
19 Feb 2019
We recently looked at 180,000 properties that have left rent rolls that we have data for over the last three years. We first looked at what reasons were given in the trust accounting systems for the losses.
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Myth #3: Gaining more properties leads to growth
12 Feb 2019
We took data and compared each business’s new management growth with client churn.
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Myth #2: Low fees drive growth
07 Feb 2019
What if declining fees aren’t caused by investors being price sensitive but rather because we’re reducing the standard of services we offer relative to our clients’ expectations?
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Myth #1: PMs are dispensable
30 Jan 2019
At Ailo, we’ve spent years analysing the data we’ve captured from almost one million tenancies and have some “truths” on the consequences of a PM leaving your team.
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Myths vs facts: How old thinking is holding the property management industry back
09 Jan 2019
Our research disproves many of the myths the industry operated by. Old thinking is costing businesses money and growth.
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