How to provide next-level customer service
02 June 2021
Belinda and Nicole, from Thrive Property NT, are changing the property management industry in Darwin for the better!
They've invested in Ailo to deliver an even better customer experience.
We spoke to Belinda (Business Owner) and Nicole (Senior Property Manager) to learn more about how they're kicking property management goals with Ailo.
“We would recommend Ailo due to the convenience of having everything in the palm of your hand. For our tenants it's easy to pay rent, we have quick communication with both our tenants and our investors... and if you're an investor, you can track your investment at anytime anywhere”
— Nicole, Senior Property Manager, Thrive Property NT
Tell us about Thrive
Nicole: We are a boutique agency and we've been in business for almost five years. Property management is different everyday and that's what we love about it. We love to take the hard work out of managing our client's properties, so our clients can do more of what they enjoy.
Belinda: I consider Thrive to be innovative, and we're continually looking a ways in which to operate more efficiently and also to provide exceptional customer service.
How has Ailo helped Thrive provide a superior service?
Nicole: At Thrive we utilise the Ailo app which allows our clients to access their money at anytime. This means our clients could pay their mortgage off weekly instead of monthly, which could then bring down their interest repayments in the long term.
Belinda: Ailo offers multiple payment methods including direct deposit, direct debit and credit card payments. This is convenient for our tenants and also minimises rent arrears.
What's your communication style?
Nicole: We believe in quick, responsive and open communication, with Ailo we receive instant notifications through the Ailo Chat. This means I can respond instantly to any of our clients' questions.
Why should other property managers get onboard Ailo?
Nicole: We would recommend Ailo due to the convenience of having everything in the palm of your hand. For our tenants it's easy to pay rent, we have quick communication with both our tenants and our investors. Also if you're an investor you can track your investment at anytime, anywhere.
Belinda: When I discovered Ailo, I loved what it had to offer and I truly believe it's going to be a game changer in our industry