Security
Your trust & security is our top priority
See how we use cutting-edge technology, processes, and systems to protect you and your data
Security is built into the platform
We use the infrastructure of the world’s leading hosting technology provider, and employ some of the strongest forms of encryption available
Bank-grade security
The same industry-standard security practices as the leading banks.
Encryption end-to-end
TLS and 2,048-bit SSL encryption end-to-end whenever you use the Ailo platform.
Strict PCI DSS standard
Payment details secured under stringent standards set by Visa and Mastercard
24/7 account protection
Activity monitoring and real-time alerts, so we can block suspicious logins and transactions
Account security
MFA is designed to prevent anyone but you from accessing your account
Unparalleled transparency
Real-time payment data means you can see the moment a transaction is made, even before it’s cleared by the banks
Other ways we safeguard your data & your privacy
You're in control
You're in control
Renters can choose whether to save their payment details in Ailo or not, and can remove them whenever they like – and their property managers cannot see their payment method details. We send property investors notifications whenever their payment, disbursement, or contact details are modified.
Lockouts & hold periods
Lockouts & hold periods
After a number of failed logins, access to your Ailo account is automatically blocked. Plus, when a new bank account is added by an investor to their profile, it cannot be used to withdraw funds from Ailo until 2 business days have passed.
Strict internal policies
Strict internal policies
We are open about how we use your data in our privacy policy, and comply with laws requiring consent for marketing so you can easily opt-out. Our services are routinely inspected, tested and audited by qualified, third-party security and data specialists and consultants. We have strict internal policies on how we secure and retain user data and respond to incidents. We only release new features after qualifying them in development and staging environments.
Security best practices: what you can do
Set strong passwords on all of your devices
Always set a passcode on your mobile device, laptop, tablet, and desktop computer for an additional layer of protection. Give us a call immediately on +61 (02) 8294 8671 if your device is lost or stolen, or you suspect your passcode has been compromised.
Enable multi-factor authentication (MFA)
Passwords by themselves can be guessed, written down and otherwise compromised, leaving you vulnerable. For property investors, MFA provides an extra layer of security to protect against unauthorised access to your account. We also recommend setting it up for your email.
Beware of phishing
Nobody at Ailo will ever contact you to request a password or verification code to your account. If you receive a suspicious email or notice unexpected activity in your Ailo account, we’re here to help. Our team is on hand to investigate your concerns and take action to help protect you.
Report security concerns
If you receive a suspicious email or see a transaction in your Ailo account that you are unsure of, please report your concerns to Ailo by emailing hello@ailo.io.
FAQs
How secure is the Ailo platform?
What data does Ailo collect?
Will Ailo sell my data?
Is data stored in Australia?
What is multi-factor authentication (MFA)?
What is PCI DSS?
Is the Ailo platform regulated?
What steps can I take to protect myself?
How do I report a security concern?
Questions? We're here to help!
When you use Ailo, you trust us with your data, and we're committed to keeping that trust. That starts with helping you understand our data security and privacy practices.
