Security
Your trust & security is our top priority
Security is core to the way the Ailo Platform operates. Your agency stays in control of its data, and the Ailo platform provides the secure technology to help them manage it.
Security is built into the platform
We use the infrastructure of the world’s leading hosting technology provider, and employ some of the strongest forms of encryption available
Bank-grade security
The same industry-standard security practices as the leading banks.
Encryption end-to-end
TLS and 2,048-bit SSL encryption end-to-end whenever you use the Ailo platform.
Strict PCI DSS standard
Payment details secured under stringent standards set by Visa and Mastercard
24/7 account protection
Activity monitoring and real-time alerts, so we can block suspicious logins and transactions
Account security
MFA is designed to prevent anyone but you from accessing your account
Unparalleled transparency
Real-time payment data means you can see the moment a transaction is made, even before it’s cleared by the banks
Other ways we safeguard your data & your privacy
The Ailo platform only collects the personal information to provide the services described in the Ailo platform Terms of Service. All other information – such as tenancy records, property details, or communications – is managed and controlled by your agency.
Strict internal policies
Strict internal policies
Ailo is regulated under an Australian Financial Services Licence and follows strict laws to protect your information. All payments are encrypted, and our systems meet PCI standards (like your bank). Ailo follows strict policies and procedures to ensure that your data is secure and comply with industry standards including PCI DSS. Our Security and Compliance policies align with several different Frameworks including ISO 27001. These policies along with adherence to them are audited by independent parties on a designated basis to meet strict compliance obligations.
The Ailo platform has a robust security model that is designed to protect against a wide range of threats. The platform has been built to the highest level of IT architectural standards to protect your data. We continually monitor our user platform, server and network infrastructure to detect and prevent any potential security breaches, including continuous intrusion detection and ongoing vulnerability scanning.
You're in control
You’re always in control and you have visibility
Renters can choose whether to save their payment details in Ailo or not, and can remove them whenever they like – and their property managers cannot see their payment method details. All payment details are encrypted according to strict standards.
For property investors, security notifications are automatically sent whenever payment, disbursement, or contact details are modified. This means you will always be informed if a change is made and can validate accordingly.
Lockouts & hold periods
Lockouts & hold periods
The Ailo platform has inherent best practice protocols relating to multiple failed login attempts. This means after a number of failed logins, access to your Ailo account is automatically suspended to prevent malicious attempts.
Security best practices: what you can do
At Ailo, we take security seriously. Here's how you can partner with us to keep your property investments and financial information safe.
Set strong passwords on all of your devices
Always set a passcode on your mobile device, laptop, tablet, and desktop computer for an additional layer of protection. Give us a call immediately on +61 (02) 8294 8671 if your device is lost or stolen, or you suspect your passcode has been compromised.
Enable multi-factor authentication (MFA)
Passwords by themselves can be guessed, written down and otherwise compromised, leaving you vulnerable. For property investors, MFA provides an extra layer of security to protect against unauthorised access to your account. We also recommend setting it up for your email.
Beware of phishing
Nobody at Ailo will ever contact you to request a password or verification code to your account. If you receive a suspicious email or notice unexpected activity in your Ailo account, we’re here to help. Our team is on hand to investigate your concerns and take action to help protect you.
Report security concerns
If you receive a suspicious email or see a transaction in your Ailo account that you are unsure of, please report your concerns to Ailo by emailing hello@ailo.io.
More ways you can protect yourself online
From passwords to phishing checks, explore more practical tips to keep your accounts and devices safe.
FAQs
How is the Ailo platform secured?
What data does Ailo collect?
Will Ailo sell my data?
Is data stored in Australia?
What is multi-factor authentication (MFA)?
What is PCI DSS?
Is the Ailo platform regulated?
What steps can I take to protect myself?
How do I report a security concern?
Questions? We're here to help!
When you use Ailo, you trust us with your data, and we're committed to keeping that trust. That starts with helping you understand our data security and privacy practices.
