One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
One third of Australians live in a rental home and one-in-eight own one, but the experience is often, well… not great. Renters have to shout to be heard. Property investors have little visibility or control over one of their most valuable assets. And property managers are shackled to antiquated technology that creates more cost, risk and busywork for their business than value for their customers. Nobody is happy.
So, we’re rebuilding property management from the ground up with a platform that delivers a better experience for everyone. Better investment outcomes for Australians trying to build wealth and gain financial independence. Better experiences for Australians who rent the place they call home. Better careers for property managers. And better growth opportunities for small businesses.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
Across our Melbourne and Sydney offices, we have a diverse team of 60+ engineers, product managers, creatives, storytellers, strategists and doers who hail from many different countries and cultures.
We are ambitious but don’t take ourselves too seriously. We like tacos, post-it note brainstorms in Miro and good banter. We’re big believers in Conway’s Law and index meaningful communication above all else, even when it feels uncomfortable.
- Help build a platform with a Data-centric, Machine Learning focus
- Varied tech stack - Python, Java, Scala, React, React native, GraphQL
- Melbourne CBD (or Sydney) offices, with work from home option
About Ailo
Ailo (https://ailo.io/) is a data-powered platform which makes the property management experience extraordinary. Utilising the largest single set of property management data, Ailo's technology empowers property management professionals to drive growth, improve their performance and increase profits. At Ailo our vision is to use our industry leading data insights and technology to reimagine the property management experience for agencies, landlords and tenants.
As a software engineer, you will be helping deliver the features for our next generation products and platform. You’ll be developing front-end and back-end code, quick prototypes, clean and production-ready solutions, as well as building robust infrastructure. Every day, our cross-functional teams are working collaboratively on building a platform that delivers new data intelligence to rental industry businesses, enabling them to improve customer experience and helping them grow. We’re working with some large and varied data sets, which makes the day-to-day technical challenges really interesting and exciting.
What is Ailo’s tech stack?
- Microservices architecture based on Docker
- A spectrum of languages: Java, JavaScript, Python and Scala
- Big Data and ML pipelines on Spark, Airflow and Kafka
- React and React-Native front-end
- RESTful and GraphQL APIs
- Highly automated AWS Infrastructure
- Full Continuous Integration and Delivery
How you’ll stand out from the crowd:
- You’ll have written code before in a variety of different languages and enjoy learning new ones.
- You’ll have commercial experience in developing custom built web-based platforms or products, ideally having worked with one or more of the following languages: Java, JavaScript, Scala and/or Python.
- You’re a data-driven problem solver who really enjoys working with large data-sets, data structures, algorithms and object-oriented design.
- You are focused on code quality, and prefer to follow engineering best practices such as CI/CD, writing unit tests/TDD.
- You are interested in learning more about distributed architectures and microservices.
- You are excited by the challenge of solving real world problems that potentially impact millions of users and the opportunity to improve everyone’s overall experience.
- You’d really enjoy having the opportunity to own the solution and managing a feature from end-to-end.
- You’ll enjoy working closely with the product team, UX designers and data scientists and the broader business to build a product that makes a real difference to our customers and their relationships.
- You’ll enjoy keeping up to date with the latest technologies and bringing new ideas to the team.
What’s in it for you?
- It’s a great place to learn. You'll work with people who are knowledgeable about great software design patterns and passionate about best practices in software development (and we hope you are too).
- We are nonhierarchical, have a flexible working environment and strive to build a culture that empowers, supports and drives everyone to be their best.
- You’ll be using ML algorithms to provide powerful and meaningful insights to customers.
- We have a culture of continuous feedback and no blame. You'll need to be comfortable giving and receiving feedback as well as sharing your knowledge and experiences with the team.
If this role sounds anything like you please apply here or call Karunya on 0452155992 for a confidential discussion.
Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
- Help build a platform with a Data-centric, Machine Learning focus
- Varied tech stack - Python, Java, Scala, React, React native, GraphQL
- Melbourne CBD (or Sydney) offices, with work from home option
About Ailo
Ailo (https://ailo.io/) is a data-powered platform which makes the property management experience extraordinary. Utilising the largest single set of property management data, Ailo's technology empowers property management professionals to drive growth, improve their performance and increase profits. At Ailo our vision is to use our industry leading data insights and technology to reimagine the property management experience for agencies, landlords and tenants.
As a software engineer, you will be helping deliver the features for our next generation products and platform. You’ll be developing front-end and back-end code, quick prototypes, clean and production-ready solutions, as well as building robust infrastructure. Every day, our cross-functional teams are working collaboratively on building a platform that delivers new data intelligence to rental industry businesses, enabling them to improve customer experience and helping them grow. We’re working with some large and varied data sets, which makes the day-to-day technical challenges really interesting and exciting.
What is Ailo’s tech stack?
- Microservices architecture based on Docker
- A spectrum of languages: Java, JavaScript, Python and Scala
- Big Data and ML pipelines on Spark, Airflow and Kafka
- React and React-Native front-end
- RESTful and GraphQL APIs
- Highly automated AWS Infrastructure
- Full Continuous Integration and Delivery
How you’ll stand out from the crowd:
- You’ll have written code before in a variety of different languages and enjoy learning new ones.
- You’ll have commercial experience in developing custom built web-based platforms or products, ideally having worked with one or more of the following languages: Java, JavaScript, Scala and/or Python.
- You’re a data-driven problem solver who really enjoys working with large data-sets, data structures, algorithms and object-oriented design.
- You are focused on code quality, and prefer to follow engineering best practices such as CI/CD, writing unit tests/TDD.
- You are interested in learning more about distributed architectures and microservices.
- You are excited by the challenge of solving real world problems that potentially impact millions of users and the opportunity to improve everyone’s overall experience.
- You’d really enjoy having the opportunity to own the solution and managing a feature from end-to-end.
- You’ll enjoy working closely with the product team, UX designers and data scientists and the broader business to build a product that makes a real difference to our customers and their relationships.
- You’ll enjoy keeping up to date with the latest technologies and bringing new ideas to the team.
What’s in it for you?
- It’s a great place to learn. You'll work with people who are knowledgeable about great software design patterns and passionate about best practices in software development (and we hope you are too).
- We are nonhierarchical, have a flexible working environment and strive to build a culture that empowers, supports and drives everyone to be their best.
- You’ll be using ML algorithms to provide powerful and meaningful insights to customers.
- We have a culture of continuous feedback and no blame. You'll need to be comfortable giving and receiving feedback as well as sharing your knowledge and experiences with the team.
If this role sounds anything like you please apply here or call Karunya on 0452155992 for a confidential discussion.
Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
- Help build a platform with a Data-centric, Machine Learning focus
- Varied tech stack - Python, Java, Scala, React, React native, GraphQL
- Melbourne CBD (or Sydney) offices, with work from home option
About Ailo
Ailo (https://ailo.io/) is a data-powered platform which makes the property management experience extraordinary. Utilising the largest single set of property management data, Ailo's technology empowers property management professionals to drive growth, improve their performance and increase profits. At Ailo our vision is to use our industry leading data insights and technology to reimagine the property management experience for agencies, landlords and tenants.
As a software engineer, you will be helping deliver the features for our next generation products and platform. You’ll be developing front-end and back-end code, quick prototypes, clean and production-ready solutions, as well as building robust infrastructure. Every day, our cross-functional teams are working collaboratively on building a platform that delivers new data intelligence to rental industry businesses, enabling them to improve customer experience and helping them grow. We’re working with some large and varied data sets, which makes the day-to-day technical challenges really interesting and exciting.
What is Ailo’s tech stack?
- Microservices architecture based on Docker
- A spectrum of languages: Java, JavaScript, Python and Scala
- Big Data and ML pipelines on Spark, Airflow and Kafka
- React and React-Native front-end
- RESTful and GraphQL APIs
- Highly automated AWS Infrastructure
- Full Continuous Integration and Delivery
How you’ll stand out from the crowd:
- You’ll have written code before in a variety of different languages and enjoy learning new ones.
- You’ll have commercial experience in developing custom built web-based platforms or products, ideally having worked with one or more of the following languages: Java, JavaScript, Scala and/or Python.
- You’re a data-driven problem solver who really enjoys working with large data-sets, data structures, algorithms and object-oriented design.
- You are focused on code quality, and prefer to follow engineering best practices such as CI/CD, writing unit tests/TDD.
- You are interested in learning more about distributed architectures and microservices.
- You are excited by the challenge of solving real world problems that potentially impact millions of users and the opportunity to improve everyone’s overall experience.
- You’d really enjoy having the opportunity to own the solution and managing a feature from end-to-end.
- You’ll enjoy working closely with the product team, UX designers and data scientists and the broader business to build a product that makes a real difference to our customers and their relationships.
- You’ll enjoy keeping up to date with the latest technologies and bringing new ideas to the team.
What’s in it for you?
- It’s a great place to learn. You'll work with people who are knowledgeable about great software design patterns and passionate about best practices in software development (and we hope you are too).
- We are nonhierarchical, have a flexible working environment and strive to build a culture that empowers, supports and drives everyone to be their best.
- You’ll be using ML algorithms to provide powerful and meaningful insights to customers.
- We have a culture of continuous feedback and no blame. You'll need to be comfortable giving and receiving feedback as well as sharing your knowledge and experiences with the team.
If this role sounds anything like you please apply here or call Karunya on 0452155992 for a confidential discussion.
Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
Ailo (https://ailo.io/) is a data-powered platform which makes the property management experience extraordinary. Utilising the largest single set of property management data, Ailo's technology empowers property management professionals to drive growth, improve their performance and increase profits. At Ailo our vision is to use our industry leading data insights and technology to reimagine the property management experience for agencies, landlords and tenants.
As a Technical Support Specialist you will be responsible for technical customer support and on-boarding, migration of customers as well as managing customer details through our various admin tools. You will develop and iterate case processes to constantly improve Ailo Service levels. You will work across support levels and functions to resolve a broad range of support issues ranging from technical account setup, payment operations and other user related issues.
ACCOUNTABILITIES
- Provide support and troubleshoot any issues related to mobile apps and related data integrity.
- Manage our support platform/database, ensuring all customer interactions are accurately entered
- Strong knowledge of SQL and relational databases
- Ability to write/debug SQL scripts, Querying/Amending DB
- Interpret case issues and assess the risk of impact. Escalate appropriately to achieve the best outcome for the customer
- Effective use of Ticketing system to record case details with an appropriate level of detail
- Develop and maintain an understanding of customer Service Level Agreements
- Assume ownership for the coordination, investigation and documentation of customer cases and system incidents
- Monitor cases and issues to resolution and follow up where appropriate to ensure customer satisfaction
- Maintain high level of product knowledge and case handling skills
- Ensure appropriate level of documentation of all problems, incidents and requests
- Collation of consumer feedback and surfacing internally to contribute to process improvement and learning loops
- Good documentation skills with attention to detail and able to follow process
- Track, analyse, and ensure prompt resolution of client cases in the system and provide weekly/monthly and quarterly reports to management.
Personal Attributes
- Outstanding customer service ethic and experience
- A desire to help our customers achieve the best outcomes with Ailo
- Ability to builds rapport quickly under difficult circumstances
- Strong problem-solving skills
- Can manage multiple and contending priorities
- Self motivated and driven
- Excellent time management skills
Professional Attributes
- Qualification in a relevant field (IT, Systems etc)
- 5+ years experience in B2B & B2C application support, preferably for a tech/software product
- Fluent English
- Excellent communicator with strong verbal and written skills
- Solid understanding of both iOS and Android mobile operating systems and mobile device functionality as well as App Store platforms
- Familiarity with Quality Systems and requirements for complaint handling, document control and quality control
- Any experience with Zendesk platform is a plus
- Previous programming experience is a plus
- Experience with payment processing and usage of different payment systems will be considered an advantage
If this role sounds anything like you please apply here or call Karunya on 0452155992 for a confidential discussion.
Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
Ailo (https://ailo.io/) is a data-powered platform which makes the property management experience extraordinary. Utilising the largest single set of property management data, Ailo's technology empowers property management professionals to drive growth, improve their performance and increase profits. At Ailo our vision is to use our industry leading data insights and technology to reimagine the property management experience for agencies, landlords and tenants.
As a Technical Support Specialist you will be responsible for technical customer support and on-boarding, migration of customers as well as managing customer details through our various admin tools. You will develop and iterate case processes to constantly improve Ailo Service levels. You will work across support levels and functions to resolve a broad range of support issues ranging from technical account setup, payment operations and other user related issues.
ACCOUNTABILITIES
- Provide support and troubleshoot any issues related to mobile apps and related data integrity.
- Manage our support platform/database, ensuring all customer interactions are accurately entered
- Strong knowledge of SQL and relational databases
- Ability to write/debug SQL scripts, Querying/Amending DB
- Interpret case issues and assess the risk of impact. Escalate appropriately to achieve the best outcome for the customer
- Effective use of Ticketing system to record case details with an appropriate level of detail
- Develop and maintain an understanding of customer Service Level Agreements
- Assume ownership for the coordination, investigation and documentation of customer cases and system incidents
- Monitor cases and issues to resolution and follow up where appropriate to ensure customer satisfaction
- Maintain high level of product knowledge and case handling skills
- Ensure appropriate level of documentation of all problems, incidents and requests
- Collation of consumer feedback and surfacing internally to contribute to process improvement and learning loops
- Good documentation skills with attention to detail and able to follow process
- Track, analyse, and ensure prompt resolution of client cases in the system and provide weekly/monthly and quarterly reports to management.
Personal Attributes
- Outstanding customer service ethic and experience
- A desire to help our customers achieve the best outcomes with Ailo
- Ability to builds rapport quickly under difficult circumstances
- Strong problem-solving skills
- Can manage multiple and contending priorities
- Self motivated and driven
- Excellent time management skills
Professional Attributes
- Qualification in a relevant field (IT, Systems etc)
- 5+ years experience in B2B & B2C application support, preferably for a tech/software product
- Fluent English
- Excellent communicator with strong verbal and written skills
- Solid understanding of both iOS and Android mobile operating systems and mobile device functionality as well as App Store platforms
- Familiarity with Quality Systems and requirements for complaint handling, document control and quality control
- Any experience with Zendesk platform is a plus
- Previous programming experience is a plus
- Experience with payment processing and usage of different payment systems will be considered an advantage
If this role sounds anything like you please apply here or call Karunya on 0452155992 for a confidential discussion.
Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
Ailo (https://ailo.io/) is a data-powered platform which makes the property management experience extraordinary. Utilising the largest single set of property management data, Ailo's technology empowers property management professionals to drive growth, improve their performance and increase profits. At Ailo our vision is to use our industry leading data insights and technology to reimagine the property management experience for agencies, landlords and tenants.
As a Technical Support Specialist you will be responsible for technical customer support and on-boarding, migration of customers as well as managing customer details through our various admin tools. You will develop and iterate case processes to constantly improve Ailo Service levels. You will work across support levels and functions to resolve a broad range of support issues ranging from technical account setup, payment operations and other user related issues.
ACCOUNTABILITIES
- Provide support and troubleshoot any issues related to mobile apps and related data integrity.
- Manage our support platform/database, ensuring all customer interactions are accurately entered
- Strong knowledge of SQL and relational databases
- Ability to write/debug SQL scripts, Querying/Amending DB
- Interpret case issues and assess the risk of impact. Escalate appropriately to achieve the best outcome for the customer
- Effective use of Ticketing system to record case details with an appropriate level of detail
- Develop and maintain an understanding of customer Service Level Agreements
- Assume ownership for the coordination, investigation and documentation of customer cases and system incidents
- Monitor cases and issues to resolution and follow up where appropriate to ensure customer satisfaction
- Maintain high level of product knowledge and case handling skills
- Ensure appropriate level of documentation of all problems, incidents and requests
- Collation of consumer feedback and surfacing internally to contribute to process improvement and learning loops
- Good documentation skills with attention to detail and able to follow process
- Track, analyse, and ensure prompt resolution of client cases in the system and provide weekly/monthly and quarterly reports to management.
Personal Attributes
- Outstanding customer service ethic and experience
- A desire to help our customers achieve the best outcomes with Ailo
- Ability to builds rapport quickly under difficult circumstances
- Strong problem-solving skills
- Can manage multiple and contending priorities
- Self motivated and driven
- Excellent time management skills
Professional Attributes
- Qualification in a relevant field (IT, Systems etc)
- 5+ years experience in B2B & B2C application support, preferably for a tech/software product
- Fluent English
- Excellent communicator with strong verbal and written skills
- Solid understanding of both iOS and Android mobile operating systems and mobile device functionality as well as App Store platforms
- Familiarity with Quality Systems and requirements for complaint handling, document control and quality control
- Any experience with Zendesk platform is a plus
- Previous programming experience is a plus
- Experience with payment processing and usage of different payment systems will be considered an advantage
If this role sounds anything like you please apply here or call Karunya on 0452155992 for a confidential discussion.
Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
- Help build a platform with a Data-centric, Machine Learning focus
- Varied tech stack - Python, Java, Scala, React, React native, GraphQL
- Melbourne CBD (or Sydney) offices, with work from home option
About Ailo
Ailo (https://ailo.io/) is a data-powered platform which makes the property management experience extraordinary. Utilising the largest single set of property management data, Ailo's technology empowers property management professionals to drive growth, improve their performance and increase profits. At Ailo our vision is to use our industry leading data insights and technology to reimagine the property management experience for agencies, landlords and tenants.
As a software engineer, you will be helping deliver the features for our next generation products and platform. You’ll be developing front-end and back-end code, quick prototypes, clean and production-ready solutions, as well as building robust infrastructure. Every day, our cross-functional teams are working collaboratively on building a platform that delivers new data intelligence to rental industry businesses, enabling them to improve customer experience and helping them grow. We’re working with some large and varied data sets, which makes the day-to-day technical challenges really interesting and exciting.
What is Ailo’s tech stack?
- Microservices architecture based on Docker
- A spectrum of languages: Java, JavaScript, Python and Scala
- Big Data and ML pipelines on Spark, Airflow and Kafka
- React and React-Native front-end
- RESTful and GraphQL APIs
- Highly automated AWS Infrastructure
- Full Continuous Integration and Delivery
How you’ll stand out from the crowd:
- You’ll have written code before in a variety of different languages and enjoy learning new ones.
- You’ll have commercial experience in developing custom built web-based platforms or products, ideally having worked with one or more of the following languages: Java, JavaScript, Scala and/or Python.
- You’re a data-driven problem solver who really enjoys working with large data-sets, data structures, algorithms and object-oriented design.
- You are focused on code quality, and prefer to follow engineering best practices such as CI/CD, writing unit tests/TDD.
- You are interested in learning more about distributed architectures and microservices.
- You are excited by the challenge of solving real world problems that potentially impact millions of users and the opportunity to improve everyone’s overall experience.
- You’d really enjoy having the opportunity to own the solution and managing a feature from end-to-end.
- You’ll enjoy working closely with the product team, UX designers and data scientists and the broader business to build a product that makes a real difference to our customers and their relationships.
- You’ll enjoy keeping up to date with the latest technologies and bringing new ideas to the team.
What’s in it for you?
- It’s a great place to learn. You'll work with people who are knowledgeable about great software design patterns and passionate about best practices in software development (and we hope you are too).
- We are nonhierarchical, have a flexible working environment and strive to build a culture that empowers, supports and drives everyone to be their best.
- You’ll be using ML algorithms to provide powerful and meaningful insights to customers.
- We have a culture of continuous feedback and no blame. You'll need to be comfortable giving and receiving feedback as well as sharing your knowledge and experiences with the team.
If this role sounds anything like you please apply here or call Karunya on 0452155992 for a confidential discussion.
Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
- Help build a platform with a Data-centric, Machine Learning focus
- Varied tech stack - Python, Java, Scala, React, React native, GraphQL
- Melbourne CBD (or Sydney) offices, with work from home option
About Ailo
Ailo (https://ailo.io/) is a data-powered platform which makes the property management experience extraordinary. Utilising the largest single set of property management data, Ailo's technology empowers property management professionals to drive growth, improve their performance and increase profits. At Ailo our vision is to use our industry leading data insights and technology to reimagine the property management experience for agencies, landlords and tenants.
As a software engineer, you will be helping deliver the features for our next generation products and platform. You’ll be developing front-end and back-end code, quick prototypes, clean and production-ready solutions, as well as building robust infrastructure. Every day, our cross-functional teams are working collaboratively on building a platform that delivers new data intelligence to rental industry businesses, enabling them to improve customer experience and helping them grow. We’re working with some large and varied data sets, which makes the day-to-day technical challenges really interesting and exciting.
What is Ailo’s tech stack?
- Microservices architecture based on Docker
- A spectrum of languages: Java, JavaScript, Python and Scala
- Big Data and ML pipelines on Spark, Airflow and Kafka
- React and React-Native front-end
- RESTful and GraphQL APIs
- Highly automated AWS Infrastructure
- Full Continuous Integration and Delivery
How you’ll stand out from the crowd:
- You’ll have written code before in a variety of different languages and enjoy learning new ones.
- You’ll have commercial experience in developing custom built web-based platforms or products, ideally having worked with one or more of the following languages: Java, JavaScript, Scala and/or Python.
- You’re a data-driven problem solver who really enjoys working with large data-sets, data structures, algorithms and object-oriented design.
- You are focused on code quality, and prefer to follow engineering best practices such as CI/CD, writing unit tests/TDD.
- You are interested in learning more about distributed architectures and microservices.
- You are excited by the challenge of solving real world problems that potentially impact millions of users and the opportunity to improve everyone’s overall experience.
- You’d really enjoy having the opportunity to own the solution and managing a feature from end-to-end.
- You’ll enjoy working closely with the product team, UX designers and data scientists and the broader business to build a product that makes a real difference to our customers and their relationships.
- You’ll enjoy keeping up to date with the latest technologies and bringing new ideas to the team.
What’s in it for you?
- It’s a great place to learn. You'll work with people who are knowledgeable about great software design patterns and passionate about best practices in software development (and we hope you are too).
- We are nonhierarchical, have a flexible working environment and strive to build a culture that empowers, supports and drives everyone to be their best.
- You’ll be using ML algorithms to provide powerful and meaningful insights to customers.
- We have a culture of continuous feedback and no blame. You'll need to be comfortable giving and receiving feedback as well as sharing your knowledge and experiences with the team.
If this role sounds anything like you please apply here or call Karunya on 0452155992 for a confidential discussion.
Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
- Help build a platform with a Data-centric, Machine Learning focus
- Varied tech stack - Python, Java, Scala, React, React native, GraphQL
- Melbourne CBD (or Sydney) offices, with work from home option
About Ailo
Ailo (https://ailo.io/) is a data-powered platform which makes the property management experience extraordinary. Utilising the largest single set of property management data, Ailo's technology empowers property management professionals to drive growth, improve their performance and increase profits. At Ailo our vision is to use our industry leading data insights and technology to reimagine the property management experience for agencies, landlords and tenants.
As a software engineer, you will be helping deliver the features for our next generation products and platform. You’ll be developing front-end and back-end code, quick prototypes, clean and production-ready solutions, as well as building robust infrastructure. Every day, our cross-functional teams are working collaboratively on building a platform that delivers new data intelligence to rental industry businesses, enabling them to improve customer experience and helping them grow. We’re working with some large and varied data sets, which makes the day-to-day technical challenges really interesting and exciting.
What is Ailo’s tech stack?
- Microservices architecture based on Docker
- A spectrum of languages: Java, JavaScript, Python and Scala
- Big Data and ML pipelines on Spark, Airflow and Kafka
- React and React-Native front-end
- RESTful and GraphQL APIs
- Highly automated AWS Infrastructure
- Full Continuous Integration and Delivery
How you’ll stand out from the crowd:
- You’ll have written code before in a variety of different languages and enjoy learning new ones.
- You’ll have commercial experience in developing custom built web-based platforms or products, ideally having worked with one or more of the following languages: Java, JavaScript, Scala and/or Python.
- You’re a data-driven problem solver who really enjoys working with large data-sets, data structures, algorithms and object-oriented design.
- You are focused on code quality, and prefer to follow engineering best practices such as CI/CD, writing unit tests/TDD.
- You are interested in learning more about distributed architectures and microservices.
- You are excited by the challenge of solving real world problems that potentially impact millions of users and the opportunity to improve everyone’s overall experience.
- You’d really enjoy having the opportunity to own the solution and managing a feature from end-to-end.
- You’ll enjoy working closely with the product team, UX designers and data scientists and the broader business to build a product that makes a real difference to our customers and their relationships.
- You’ll enjoy keeping up to date with the latest technologies and bringing new ideas to the team.
What’s in it for you?
- It’s a great place to learn. You'll work with people who are knowledgeable about great software design patterns and passionate about best practices in software development (and we hope you are too).
- We are nonhierarchical, have a flexible working environment and strive to build a culture that empowers, supports and drives everyone to be their best.
- You’ll be using ML algorithms to provide powerful and meaningful insights to customers.
- We have a culture of continuous feedback and no blame. You'll need to be comfortable giving and receiving feedback as well as sharing your knowledge and experiences with the team.
If this role sounds anything like you please apply here or call Karunya on 0452155992 for a confidential discussion.
Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
Ailo (https://ailo.io/) is a data-powered platform which makes the property management experience extraordinary. Utilising the largest single set of property management data, Ailo's technology empowers property management professionals to drive growth, improve their performance and increase profits. At Ailo our vision is to use our industry leading data insights and technology to reimagine the property management experience for agencies, landlords and tenants.
As a Technical Support Specialist you will be responsible for technical customer support and on-boarding, migration of customers as well as managing customer details through our various admin tools. You will develop and iterate case processes to constantly improve Ailo Service levels. You will work across support levels and functions to resolve a broad range of support issues ranging from technical account setup, payment operations and other user related issues.
ACCOUNTABILITIES
- Provide support and troubleshoot any issues related to mobile apps and related data integrity.
- Manage our support platform/database, ensuring all customer interactions are accurately entered
- Strong knowledge of SQL and relational databases
- Ability to write/debug SQL scripts, Querying/Amending DB
- Interpret case issues and assess the risk of impact. Escalate appropriately to achieve the best outcome for the customer
- Effective use of Ticketing system to record case details with an appropriate level of detail
- Develop and maintain an understanding of customer Service Level Agreements
- Assume ownership for the coordination, investigation and documentation of customer cases and system incidents
- Monitor cases and issues to resolution and follow up where appropriate to ensure customer satisfaction
- Maintain high level of product knowledge and case handling skills
- Ensure appropriate level of documentation of all problems, incidents and requests
- Collation of consumer feedback and surfacing internally to contribute to process improvement and learning loops
- Good documentation skills with attention to detail and able to follow process
- Track, analyse, and ensure prompt resolution of client cases in the system and provide weekly/monthly and quarterly reports to management.
Personal Attributes
- Outstanding customer service ethic and experience
- A desire to help our customers achieve the best outcomes with Ailo
- Ability to builds rapport quickly under difficult circumstances
- Strong problem-solving skills
- Can manage multiple and contending priorities
- Self motivated and driven
- Excellent time management skills
Professional Attributes
- Qualification in a relevant field (IT, Systems etc)
- 5+ years experience in B2B & B2C application support, preferably for a tech/software product
- Fluent English
- Excellent communicator with strong verbal and written skills
- Solid understanding of both iOS and Android mobile operating systems and mobile device functionality as well as App Store platforms
- Familiarity with Quality Systems and requirements for complaint handling, document control and quality control
- Any experience with Zendesk platform is a plus
- Previous programming experience is a plus
- Experience with payment processing and usage of different payment systems will be considered an advantage
If this role sounds anything like you please apply here or call Karunya on 0452155992 for a confidential discussion.
Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
Ailo (https://ailo.io/) is a data-powered platform which makes the property management experience extraordinary. Utilising the largest single set of property management data, Ailo's technology empowers property management professionals to drive growth, improve their performance and increase profits. At Ailo our vision is to use our industry leading data insights and technology to reimagine the property management experience for agencies, landlords and tenants.
As a Technical Support Specialist you will be responsible for technical customer support and on-boarding, migration of customers as well as managing customer details through our various admin tools. You will develop and iterate case processes to constantly improve Ailo Service levels. You will work across support levels and functions to resolve a broad range of support issues ranging from technical account setup, payment operations and other user related issues.
ACCOUNTABILITIES
- Provide support and troubleshoot any issues related to mobile apps and related data integrity.
- Manage our support platform/database, ensuring all customer interactions are accurately entered
- Strong knowledge of SQL and relational databases
- Ability to write/debug SQL scripts, Querying/Amending DB
- Interpret case issues and assess the risk of impact. Escalate appropriately to achieve the best outcome for the customer
- Effective use of Ticketing system to record case details with an appropriate level of detail
- Develop and maintain an understanding of customer Service Level Agreements
- Assume ownership for the coordination, investigation and documentation of customer cases and system incidents
- Monitor cases and issues to resolution and follow up where appropriate to ensure customer satisfaction
- Maintain high level of product knowledge and case handling skills
- Ensure appropriate level of documentation of all problems, incidents and requests
- Collation of consumer feedback and surfacing internally to contribute to process improvement and learning loops
- Good documentation skills with attention to detail and able to follow process
- Track, analyse, and ensure prompt resolution of client cases in the system and provide weekly/monthly and quarterly reports to management.
Personal Attributes
- Outstanding customer service ethic and experience
- A desire to help our customers achieve the best outcomes with Ailo
- Ability to builds rapport quickly under difficult circumstances
- Strong problem-solving skills
- Can manage multiple and contending priorities
- Self motivated and driven
- Excellent time management skills
Professional Attributes
- Qualification in a relevant field (IT, Systems etc)
- 5+ years experience in B2B & B2C application support, preferably for a tech/software product
- Fluent English
- Excellent communicator with strong verbal and written skills
- Solid understanding of both iOS and Android mobile operating systems and mobile device functionality as well as App Store platforms
- Familiarity with Quality Systems and requirements for complaint handling, document control and quality control
- Any experience with Zendesk platform is a plus
- Previous programming experience is a plus
- Experience with payment processing and usage of different payment systems will be considered an advantage
If this role sounds anything like you please apply here or call Karunya on 0452155992 for a confidential discussion.
Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
Ailo (https://ailo.io/) is a data-powered platform which makes the property management experience extraordinary. Utilising the largest single set of property management data, Ailo's technology empowers property management professionals to drive growth, improve their performance and increase profits. At Ailo our vision is to use our industry leading data insights and technology to reimagine the property management experience for agencies, landlords and tenants.
As a Technical Support Specialist you will be responsible for technical customer support and on-boarding, migration of customers as well as managing customer details through our various admin tools. You will develop and iterate case processes to constantly improve Ailo Service levels. You will work across support levels and functions to resolve a broad range of support issues ranging from technical account setup, payment operations and other user related issues.
ACCOUNTABILITIES
- Provide support and troubleshoot any issues related to mobile apps and related data integrity.
- Manage our support platform/database, ensuring all customer interactions are accurately entered
- Strong knowledge of SQL and relational databases
- Ability to write/debug SQL scripts, Querying/Amending DB
- Interpret case issues and assess the risk of impact. Escalate appropriately to achieve the best outcome for the customer
- Effective use of Ticketing system to record case details with an appropriate level of detail
- Develop and maintain an understanding of customer Service Level Agreements
- Assume ownership for the coordination, investigation and documentation of customer cases and system incidents
- Monitor cases and issues to resolution and follow up where appropriate to ensure customer satisfaction
- Maintain high level of product knowledge and case handling skills
- Ensure appropriate level of documentation of all problems, incidents and requests
- Collation of consumer feedback and surfacing internally to contribute to process improvement and learning loops
- Good documentation skills with attention to detail and able to follow process
- Track, analyse, and ensure prompt resolution of client cases in the system and provide weekly/monthly and quarterly reports to management.
Personal Attributes
- Outstanding customer service ethic and experience
- A desire to help our customers achieve the best outcomes with Ailo
- Ability to builds rapport quickly under difficult circumstances
- Strong problem-solving skills
- Can manage multiple and contending priorities
- Self motivated and driven
- Excellent time management skills
Professional Attributes
- Qualification in a relevant field (IT, Systems etc)
- 5+ years experience in B2B & B2C application support, preferably for a tech/software product
- Fluent English
- Excellent communicator with strong verbal and written skills
- Solid understanding of both iOS and Android mobile operating systems and mobile device functionality as well as App Store platforms
- Familiarity with Quality Systems and requirements for complaint handling, document control and quality control
- Any experience with Zendesk platform is a plus
- Previous programming experience is a plus
- Experience with payment processing and usage of different payment systems will be considered an advantage
If this role sounds anything like you please apply here or call Karunya on 0452155992 for a confidential discussion.
Please Note: We will not accept unsolicited CVs from recruitment agencies / 3rd parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.
