ONBOARDING & TRAINING
Getting set up & settled in to Ailo is easy
Ailo's personalised onboarding program was designed to support you and your team every step of the way.
LEGACY SOFTWARE VS. THE AILO PLATFORM
Easy & seamless onboarding
On the Ailo platform, some things may feel a little different at first. You barely do any accounting, arrears or admin, everyone has more transparency into what’s going on, and your investors and renters have more choices.
Our team will work closely with you to migrate data, train your staff, and customise the Ailo platform to fit your workflows. Most agencies can be fully onboarded within weeks, with dedicated training and support to ensure a seamless experience. Talk to our team.
Visibility & control
With previous technology, Janine had to teach herself. Not with Ailo.
"Previous technology that I've used, I've had to teach myself. There hasn't been an onboarding training program facilitated at all, ever. This was the first time I've ever had that experience, which is amazing because you didn't go in blind," she said.
"The training and support that Ailo supplies is top notch. So when we did the switch when it came to D-Day, we knew exactly what we were looking at. At no point have we ever felt like we were in the dark."
Smart strategy
Lisa said Ailo's structured approach to transformation was key
For Ray White Canberra, who has 50+ property managers on the team, a structured approach to change management was a key factor in their decision to move to Ailo.
"Implementing a new system can be challenging, but the support we received during the transition made a huge difference," Lisa said. "Ailo provided clear communication strategies, helping us guide our clients through the change smoothly."
Personalised plan
Nikki didn't have to create her own onboarding plan for the first time, ever
“With the other system, it was terrible. I just had to do it all myself. I made my own spreadsheets to make sure I had everything I needed,” she said.
So when Ailo’s onboarding team handed her ready-to-go tools, she had one thought, 'This is brilliant. No need to create my own!'
Unlike other platforms that require agencies to conform to rigid workflows, Ailo was different. “Ailo just makes it easy. It makes it make sense. And you can tweak it to your company’s processes, procedures, or checklists. However your office works, you can make it work,” she said.
Everyone aligned
Heather's team was aligned on the vision and excited
"My team were onboard pretty much straight away, which was really great because we were all aligned on my vision for raising our property management team. When we first commenced onboarding we were all really excited and Ailo was able to address any nerves that the team had quite quickly!" she said.
"We started talking about Ailo with our investors early on to ensure they were well across it by the time we were live. This made our launch day easy!"
Leading your team through change
Empower change agents
Your enablement specialist will partner with your team lead to work through a 4-week structured transformation program with key milestones along the way.
Shift hearts and minds
We help you and your customers shift mindset to prepare for the new, better world of property management.
Read me, watch me, follow me, practice me
Our unique training framework accommodates different learning styles by bringing together content delivered in various formats.
Step 1:
Introduce Ailo to your team
Dedicated enablement specialist
Meet your co-pilot (aka your enablement specialist)
Your Enablement Specialist will guide you and your team through a structured onboarding journey that includes a combination of formal meetings, check-ins and resources to prepare you for go-live. Once you are live on Ailo, your enablement specialist will be your co-pilot, ensuring you are getting the most out of the platform.
Change champions
Nominate the 'change champion' on your team
Change champions are team members who help rally the troops, and guide your team through the shift to the Ailo platform. Your 'Ailo champion' will work closely with your enablement specialist to guide the team through a 4-week structured program with key milestones along the way.
Connect with other trailblazers
Meet other property managers who have made the switch from legacy systems
Hear from other businesses and property managers who have already made the leap to learn about the new world of relationship-driven property management. These sessions will show you what you and your customers can expect from a shift away from your legacy system to Ailo.
Step 2:
Learn how to use the Ailo platform
Jump into our world-class training program
Ailo's interactive, online training program is designed to take you from newbie to Ailo expert in no time.
The unique training framework accommodates different learning styles by bringing together content delivered in various formats. Each module is designed to keep you interested, involved and on your toes as you explore the platform.
Then, it’s up to you to figure out what you’re going to do with all the time you’re going to save 😉
1
Getting to know Ailo
An intro to Ailo and what it can do for you!
2
Manage
my day
my day
Getting to know the features of Ailo
3
Data preparation
Understanding what you need to do to prepare your data for migration
4
Managing tenancies
Getting into the nitty gritty of what your day will look like in Ailo
5
My tasks
How to pay bills, process rent increases and rent credits
6
Agency admin
How to set up fees and manage bonds and reports
7
Customer activation
How to onboard your customers to Ailo seamlessly
8
Trust accounting
How trust accounting works in Ailo
Practice in the app
Explore, practice workflows and experience the features that are available in the live platform without real-life consequences all in our simulated learning environment.
Step 3:
Migrating your data & tools
Cross your Ts and dot your I's
We’ve designed our migration process to make the process as smooth as possible, regardless of your current system. We'll help you get your data up to spec, and with your technical setup of your email integration, forms accounts, Centrepay, updating your lease agreements, setting up your bond claims process, and more.
Our team of experts will be on hand to help you every step of the way.
Step 4:
Introduce & delight investors and renters with a whole new level of service
We understand that change is not a single event, and there will always be some hesitation when you ask your clients to adopt a new way of doing things. We'll share our best-practice customer communication program, along with templates, scripts and collateral to help you talk to your investors and renters about the shift.
Step 5:
Join the movement to redefine property management
Connect with 1000s of forward-thinking property managers
Today’s powerhouses and up-and-coming stars in property management share their stories, mistakes, and real-life advice on how they use Ailo and continue to master their profession.
⭐️ Customer spotlight: Hear real stories and results
💡 Unlock your full potential: Discover strategies for success
🙋♀️ Interactive Q&A: Get right to the good stuff and ask your questions
Start spreading the word!
Ailo is a point of difference, so let’s use that to it’s fullest to drive new business and recruitment. You’ll also get access to our Marketing Pack and Recruitment Pack, so you can start getting the word our to potential new customers and recruits right away.
We'll support you
all the way
all the way
Get access to the Ailo support team, plus an online Help Centre to troubleshoot or resolve questions at your own pace.
Take Ailo for a test drive!
Sign-up for a live demo, and experience Ailo like your property managers, investors and renters will.
