When Nikki from LJ Hooker Mt Barker first heard about what it would take to move to the Ailo platform, she didn’t believe it was possible at first. The idea of switching systems while managing the non-stop chaos of property management felt like a stretch too far.

“No way—not in like a month or six weeks or something,” she recalled.

But fast forward just a few weeks, and her story had completely changed.

Having previously dealt with system transitions, Nikki was no stranger to the challenges of onboarding new software. “With the other system, it was terrible. I just had to do it all myself. I made my own spreadsheets to make sure I had everything I needed.”

So when Ailo’s onboarding team handed her ready-to-go tools, she had one thought: “This is brilliant. No need to create my own.”

Unlike other platforms that require agencies to conform to rigid workflows, Ailo was different. “Ailo just makes it easy. It makes it make sense. And you can tweak it to your company’s processes, procedures, or checklists. However your office works, you can make it work,” Nikki said.

For someone who thrives on structure and organisation, the adaptability of Ailo was a game-changer.

With Projects in the Ailo platform, you can streamline workflows and gain clear visibility across the property management team to keep things moving.

“I come in, look at my projects, look at my actions, and I can tweak my projects. And every week, I find myself thinking, ‘Oh, actually, I’ll tweak this project template again, because I’m finding better ways to do things.’”

The past few months have been relentless for Nikki, with a constant flow of tenant moves, relocations, leasing, and inspections. “It hasn’t stopped. But I could not have gotten through these last two months if I wasn’t on Ailo.”

For her, the software wasn’t just another tool—it became the backbone of her ability to manage overwhelming workloads and keep everything running smoothly.

While many platforms demand users adapt to their structure, Ailo flips the script. “It’s just so adaptable. Unless you’ve seen it—unless you’ve seen it happen—I wouldn’t believe it,” Nikki said.

Her initial skepticism has been replaced with confidence and control. And her message to others considering the switch?

“It’s possible.”