What do renters like about Ailo? It’s simple.

Ailo

04 October 2024

We love a five-star review. It means we have exceeded a customer’s expectations, and they felt like they got everything they wanted (and sometimes even more!).

We regularly survey renters who use the Ailo platform to understand what they love, what they like, and what they think we can do better. So what do renters love about Ailo?

Here are the top 4 reasons why An, Leisa, Ajay, Annette, Lei, Gary, Maálona, Kai, and thousands of other renters who gave Ailo 5-stars 🌟

1. “It’s easy to contact your property agent – they reply right away!”

An W rents in Adelaide and loves how she finally has a direct line to her property manager via messages in her Ailo app.

Chat is a fast and asynchronous way for her to connect with her property manager to get questions and repairs sorted faster without the unnecessary formality of traditional communication tools.

“Before using Ailo, it was hard to contact my property agent. I had to just email them. Then it depends on when they see it, and then you have to wait for them to reply to you. It was really hard," she said.

"But if you use Ailo, they reply very fast through the app. You just type a message, and they reply to you right away! I mostly get a message back in 5-10 minutes. It’s very quick and easy!"

Fun fact: Through the Ailo platform, your agency can measure your property manager's response times to help them improve their service ⚡

“But if you use Ailo, you just type a message, and your property manager replies to you right away. It’s very quick and easy!"”

— An W, a renter in Adelaide

2. “It reminds me when to pay my rent!”

Gary T rents in the Atherton Tablelands, QLD and loves the rent reminders that pop-up on his phone a few days before rent is due.

"It’s been a great experience. Before Ailo, my biggest issue was knowing when rent was due. So this has been an awesome app to remind us when we need to pay [and how much we owe]," he saif.

When he opens his app, Gary can see when his next rent payment is due and never misses a beat with notifications.

"More importantly, it tells me how far I’ve paid rent in advance. So it gives me an idea of when I need to make my next payment, and it helps me budget!"

Great job, Ray White Rural Atherton! 👏

“I really appreciate that our property manager has set this app up, so I can easily make my payments [on time] and communicate this way instead of via email.”

— Gary T, a renter in the Atherton Tablelands in QLD

3. “Quick and easy to pay rent."

Leisa R rents in rural southeast QLD and loves how fast it is to pay her rent.

“I find the app a lot easier to use than the old way," she said. "You just press a couple of buttons and rent is done. It’s quick and easy to pay rent.”

When Leisa signs into her Ailo app, the amount of rent owing and when it is due is front and centre. She simply clicks “Pay rent”, chooses her payment method (direct debit, debit card, or credit card), and hits “pay”. Three clicks is all it takes.

💡 Did you know: On the Ailo platform, your paid-to date advances on a daily basis, which means you can make more frequent smaller payments if money is tight one month to avoid going into arrears. Previously, agencies typically could not support multiple, small payments because of the enormous overhead required to accept, receipt and reconcile each payment.

4. “I can see all my rental payments & bills in the app.”

Kai H loves the visibility he gets in his Ailo app. He always knows what’s going on.

He can check his payment history, see upcoming rent and bills, view his tenancy details, and scroll through a log of all of his conversations with his property manager in real-time 24/7.