George Southwell is the CEO of Ray White Rural Canberra / Yass, and with a small but rapidly growing property management portfolio he’s been on Ailo for 18 “exciting months”.

Since rolling out Ailo and his vision for 

 property management, George’s rent roll has 

One of the biggest draw cards for local property investors was his team’s customer-first mindset. But as the business’ portfolio grew, George noticed more and more of their time was getting sucked up by administrative tasks.

 of the admin, but the team still needed support as they grew, especially because 

recruitment was a challenge in their rural market

That’s when George decided to turn on Flex, Ailo’s embedded support staffing solution. Within two weeks, his team had a full-time remote professional (who already knew how to work in Ailo) hit the ground running.

We sat down with George to learn how he turned his growing pains into business gains.

You've been on a steep growth trajectory. How does Flex help you deliver 

Our property management department is such a central part of the wealth within our business. We’ve been growing quickly, and I knew full well that I couldn’t have our highly-skilled property managers doing literally everything. From going out and getting business to keeping our investors and renters happy, to conducting inspections, managing repairs and maintenance, leasings… and all the administration that goes with it. We couldn’t do it all with just the team we had on the ground.

Cloud

We had to create capacity in our team to be able to proactively reach out to our clients with good new stories too – whether that’s an offer for a financial health check or just seeing whether they’re happy with the way their property is being managed.

We realised we had to free our team up from the monotonous administration that comes with the job. And this is what encouraged us to explore Flex.

What made Flex stand out compared to the other remote professional and VA solutions on the market?

Cultural alliance. [Hiring a team member based overseas] did confront me personally at the start. I’ve always believed in employing locally, but the capacity to do that from a profit point of view simply wasn’t there. Since bringing on Eunice, our Flex team member, she’s really assimilated into our business. And it's been really cool to not only expose our local team to a culture from another part of the world, but also expose them to the new ideas and work ethic that comes with it.

What was it like onboarding a remote professional into your team?

It was so easy. It was an awesome transition.

Eunice has a great support network behind her from Ailo’s Flex team. And although we had prior knowledge of how to work with people based remotely, the Flex team explained very easily how to assimilate them into our business and with our on-site team.

Eunice has really come into the team; she’s a part of the team. She’s in our WhatsApp chat. She’s in our sales and property management chats that happen throughout the office.

Lavender

One month in, what has impressed you most about your remote professional, Eunice?

Her efficiency and her work ethic are incredible. We didn't have enough work for her for the first two weeks, and she was very diligent in coming back to us and saying, what else can I do? What task would you like me to do? And so we started filtering in some sales department tasks as well. But the efficiency and the work ethic just simply hasn't dropped off.

What’s next now that you have freed up more capacity for property managers?

I like to focus on the facts, and the facts are pretty clear: in the last month that we've had Eunice onboard from Flex, we have given the capacity for our property managers to go and get new business to expand. And we're already seeing those numbers filter through quite healthily.

And moving forward, I’d say that our property management department will grow with the number of assets that we're managing quite rapidly. And that means Eunice will need to move into that team 100% of her time to help our skilled property managers manage those assets for our investors and our tenants.

What it’s also done is allowed us to look at it as a solution for our sales department as well.

We are talking to Ailo at the moment about bringing in another Flex team member.

That way they can pick up the processes that Eunice is currently writing for the sales department, and allow them to do all of the onboarding and marketing and planning for our sales department as well, which is really awesome.

What would you say to property managers that are considering turning on Flex?

Ask the difficult questions! I've always loved that about the Alo team and it was no different when talking to them about Flex.

I asked all the difficult questions: What happens when they leave? How do we replace them? When do we pay them? How do we pay them? What are our responsibilities as employers? And it is just seamless with the contract that Ailo provides.

And if at any point you want to pick up the phone, give me a call! I'm happy to have a yarn to you! And I also know that Claire from our office would be happy to spruik the benefits of getting Eunice involved with our team and what she’s been doing through Flex.

Header image credit: Ray White Rural Canberra / Yass 

Growing pains? George supported his team with a remote professional

One of the common side effects of moving to Ailo is 

. A lot of our customers found they simply couldn't recruit people fast enough to keep up with the demand. It's a good problem to have, but it's still a problem to solve.

That’s why we launched Flex, a quick support staffing solution in Ailo that helps property managers free up 

 capacity, so they can focus on providing new and better services to even more customers.

Through Flex, businesses can access full-time remote professionals specially-trained in Ailo. The remote professionals handle all of the administrative work for the team, so property managers can focus their time on high-value tasks that only a skilled property manager can handle.

Ailo’s industry-leading task management framework 

 has been specially designed for collaboration, making it easy to work closely with remote professionals. A number of recent releases – including project commenting, draft messages with attachments, the ability to create projects from chat, and the launch of My Actions – are great examples of this.

Upcoming features you can expect to help support working even closer with a remote professional include the ability to tag colleagues in comments, reassign chats and threads, turn on notifications for assigned actions or tags, and more.

With Flex, property managers can focus on relationship building and find more capacity to be even more responsive to their customers' needs and preferences.

 is about putting the customer back in the centre. That’s why we help property managers transform how they work day-to-day, so they can build better relationships with customers and stronger businesses as a result.

Up until now, property managers have often been labelled as administrators, but we believe they should be 

 managers – and they deserve access to better technology, better systems, and better support to help them make this transition.

That’s why we built Ailo: a single platform that automates, removes, and better allocates low-value and mundane tasks (like managing arrears, admin, and accounting) – and instead gives property managers the tools and capacity to be more responsive to their customers' needs and preferences.

The end result is better customer relationships, better team culture, and better margins.

Flex gives agencies quick access to a pool of remote professionals who are highly trained in Ailo and who work behind the scenes to support property management teams full-time by handling their administrative and back office tasks.

, and our industry-leading task management framework 

Looking into the future, we’re exploring ways to offer even more

ible support staff solutions  directly in your Ailo app, such as access to temporary workers to plug gaps like extended leave, remove the pain of growth, or to provide extra support during peak or emergency periods.

Property managers are highly skilled at building relationships with their customers, but too much of their time gets taken up by back-office administration work like managing arrears, entering invoices and auditing keys.

Our goal is to help property managers get back 

 in the first place. Most people become property managers thinking they’ll be working with people, developing strong relationships and delivering great customer service. Few people apply because they want to spend 90% of their time doing administration, buried by trust accounting and handling complaints.

We believe property management should be a rewarding and fulfilling career, while also being the driving force behind strong customer relationships and a healthy property management business.

Flex remote professionals handle all of the mundane, repetitive, or administrative tasks that come with the job, so property managers have the capacity to focus on high-value tasks that only a skilled property manager can handle. It also gives property managers the capacity to handle larger portfolios and more VIP clients – and grow their roles, their careers, and their salary as a result.

Flex is also an opportunity for property managers to develop their people management, coaching, and leadership skills – as well as continue to build on their relationship management, customer service, and industry expertise.

Flex gives you the ability to shift the administrative and back office tasks to other team members, so your highly skilled property managers can focus on strengthening and building their portfolios.

In our experience, property managers paired with a Flex remote professional can typically manage double the size of a traditional portfolio without compromising on service (or burning out!). At the same time, we’ve seen a number of agencies able to increase the salaries of their top performing property managers, which has helped with employee satisfaction and retention.

Flex remote professionals are not only cost-effective, but they also come with specialised training in Ailo. This expertise ensures they are operationally effective from day one, ensuring your property managers can maintain the highest level of service consistency. Plus, our Flex team handles all of the HR and additional training, too. Read about 

George Southwell's experience onboarding a Flex remote professional

We also know the impact of unexpected team departures can have on your business and loyal team members who have to pick up the slack. With Flex you can be confident that your remote professional is going to be with you for as long as you want with a guaranteed replacement should anything unexpected happen.

What are some of the best ways to use a remote professional?

We recommend our clients select from two options when it comes to embedding a Flex remote professional into their team: portfolio support or administration support.

In the Portfolio Support model, a remote professional is paired with a property manager and they operate as a team. Typically, the property manager is responsible for sending all investor and renter communications, and the remote professional is responsible for getting the property manager in a position to do that. This includes.

Managing all the accounts, including bill entry, fee entry, ensuring bills are paid on time

Managing the lease renewal process, with all communications set up as drafts for the property manager to review

Managing the core of the maintenance work, again with all communications set up as drafts

Scheduling inspections and preparing the reports

Managing the property manager’s inbox, and also responding to basic renter enquiries.

In the Administration Support model, the remote professional takes on administrative tasks across a number of property managers. Some of the administrative tasks that a remote professional can perform are:

Bills management: entering invoices, creating bills, monitoring bills at risk of not being paid on time

Bonds: lodgement, claims processing, settlement

Inspections: scheduling, finalising and sending reports

Team management: key management and audits, change of ownership process, management handovers

How does Flex differ from other remote professional options on the market?

Traditional virtual assistant companies will leave the heavy lifting to you. Searching for virtual staff and recruitment, training and ongoing learning and development while you’re busy trying to run your business. Flex takes the burden off you and handles everything. Through the recruitment of top tier, offshore talent, Flex works with your business to ensure your value proposition is maintained. Flex is all about service improvement, not a cost reduction in resources.

We source Ailo certified remote professionals through our partnership with a company called Wingman, who are one of Australia's most successful property management outsourcing services providers. Wingman have been in businesses for five years, and they have trained and placed hundreds of remote professionals in more than 150 real estate businesses across Australia.

With our rigorous 10-point pre-screening process, your remote professional is university-trained and has already been highly qualified before they even reach your business. All Flex remote professionals go through a 12 week training program in property management and Ailo.

Flex remote professionals are already specially-trained in Ailo and the industry, so they are reliable and effective from day one. We handle all the HR and additional training, too.

Embedded in the Ailo platform, businesses can choose to turn Flex on whenever they need it. Today, this means within the week you’ll be introduced to a number of pre-screened, Ailo certified remote professionals whom you can interview and find the right full-time resource to integrate into your team.

Flex remote professionals are highly-trained on Ailo, so they are a great resource to help your team get set up and settled into Ailo (and to resolve any teething issues) in the first few weeks of onboarding. Ailo is not just a new technology – it’s a new way of doing property management. So some things are going to feel a little different at first for your team, and our clients have found it so helpful to have a specially-trained Ailo expert embedded full-time in their team during this period.

To learn more, please reach out to your account manager to arrange a meeting with a member of our Flex team.

Unlock your team’s potential with Flex remote professionals

White

Meet Janine Prinsloo, Director of Investment Growth at Ray White Northern Coast in Western Australia. With over 15 years of experience in property management (over two decades in real estate!), Janine has a deep understanding of what her customers want and a passion for bettering the industry.

We recently caught up with Janine to learn more about how Ailo is helping her to achieve her ambitious growth goals and why she would leave the industry if she could no longer use Ailo to deliver more choice and control for her customers.

Excuse the terrible sound quality, but this video was too good not to share!

How has Ailo changed the way you pitch for new business?

Before Ailo came along, I was selling traditional property management - I was in the same boat as everybody else, offering the same service and trying to sell by focusing on fees.

Since Ailo came along, I now open up my conversation with “We are not traditional property managers, we don't do property management like everybody else does. If you’re looking for a traditional property manager - It’s not us.”

How do you prove your service is better than your competitors?

When you’ve got an investment property, you want to grow your wealth, so when I first meet with investors I explain that their money is now in their hands. I say, “you don't have to wait for anybody to tell you how you'll spend your money, when you're going to get your money, or what you’re going to do with your money”.

We've always looked for ways to get out of this trust accounting environment where money is sitting in a non-interest bearing trust account for ages - for 30 days sometimes, and we're talking big rents. Now, that money can be shifted to an offset account where it’s actually useful.

This is so life changing in this industry, because you don't want anybody to control your finances - you want to control it yourself. And this is what Ailo gives you the capacity to do.

Oh, that's a tough one, but I think my favourite feature is the owners having visibility and control of their finances in their Portfolio Wallet.

I don't have owners phoning me at end of month anymore asking “when am I gonna get paid?”, “how much am I getting this month?” or “my money hasn't come in”. We used to get the same questions asked every month, and when you're managing a big rent roll, there’s so much that can go wrong. I don't miss those end of month phone calls.

Our growth has been phenomenal. I signed 150 properties in the calendar year of 2023 - and more than half of the properties that I signed came a few months after we joined Ailo. It was a massive change for me and just became an easy sell!

I recently had an owner who bought quite an expensive property in one of our exclusive suburbs called Mindarie. He bought via a buyer's agent and the buyer's agent gave him the names of a few property managers,  but - my name was not on that list. He got hold of me through the Ray White network, and we set up a video interview.

Within 24 hours he had signed with me. I told him about how we use Ailo, that he could have live chats with his property manager and that he could see when his rent was being paid. He really liked that he could be in control of his property. Aside from the fact that we got on really well, I think that Ailo definitely pushed him over the line.

I have found that most investors want to be in control. Ailo really helps them with that and we, as property managers, have time in return to build a relationship with them. I very rarely don't win new business anymore when pitching using Ailo as my point of difference.

We heard you also purchased a rent roll, how did Ailo help with the transition?

It was really easy to transition the rent roll over using the team at Ailo. They were extremely helpful in every aspect. We realised how easy it is to load property history into Ailo and that got us excited about future purchases.

The day after the acquisition, we walked in and everything was on our system. Sure, we had to do a little bit of work loading ancillary fees, but it was nothing in comparison to the amount of work we would have had, had we not had Ailo.

Any tips for agencies who have a few renters / investors who are hesitant about using Ailo?

We have one person in the office who's brilliant at explaining tech things to people. We have a few older tenants who got stressed about using an app, so she invited them to the office for a cup of tea and sat down with them to show them how it all works on their phone. She took the time to set it up for them.

It's not a complicated app, and to me it's easier than mobile banking. Once you explain it a little further to those that need help, they feel a lot more comfortable and they feel great that they're actually part of this new technology.

What was your Ailo onboarding experience like?

issues getting out of our old system, than we had coming onto Ailo. Ailo did everything for us. They

loaded up all of our properties, and, they made sure that all of our documents were in the right place. The day we switched over to Ailo, information about every single one of our properties was there in front of us.

There is extensive training before you come onboard - they set you up with a portal of your own where you can jump on and you can test things out (where you can’t break it!), which is fantastic because by the time we actually switched over, everybody was very comfortable with the system.

Our biggest challenge was convincing the team that [switching to Ailo] was a good thing. Nobody really likes change and they had all just got the hang of the last package. But Ailo’s training really helped to get them onside.

We love customer feedback at Ailo. Tell us about how you’ve put this into practice!

We encourage our team to share their thoughts on anything they want to add to Ailo or to speak up on anything they don’t like. When we pass the feedback on, 99% of the time we come to work the next week and Ailo has sent us a message to tell us our feedback was taken on board and we can now do what we requested!

That's the beautiful thing about working with Ailo, they're actively asking for your suggestions. And that's been the fun part - seeing some of our ideas being utilised!

How would you feel if we took Ailo away from you tomorrow?

I would be very lost after having a taste of Ailo. I'd be lost without the immediate support; I'd be lost without the point of difference. And I'd certainly be lost without that dashboard on my computer every day, explaining to me at a glance - the state and shape of our business development and growth. It tells you how many properties you manage. You've got a report that shows exactly what you've lost, what you've retained, and your new business wins.

Ailo literally does half your job for you and saves you so much time. Once you have loaded your new investors, at the click of a button you transfer their information to your management authority, and get it out for signing. What once took so much time, can now be done literally in minutes. Oh and the checklists! I LOVE THEM!

I’ve worked for a long time in this industry with a lot of talented people and Ailo has taught me a lot in a very short period of time, about the potential of delivering a great service through technology.

Don’t you dare take Ailo away from this agency!

Investing in a rental property is a big decision. And you deserve a great property manager by your side to help you manage your investment day-to-day and stay on track to achieve your financial goals.

That’s why your property manager has invested in Ailo. They strive for excellence, and they are committed to transforming the way they work to deliver an even better service to you.

 mean? It means they want to be more responsive and adaptable to your needs and preferences. They want to make it easier for you to get a hold of them and to access important information like balances and upcoming expenses yourself. They want to give you better tools to maximise your cash flow, minimise mortgage stress, and more easily manage your expenses. They want to take care of maintenance and repairs faster, so your renters are happier and want to stay longer.

Importantly, they want you to feel supported, confident, and in control.

Ailo is a new approach to property management that uses technology to give you this level of choice and convenience that you’ve come to expect in other parts of your life already.

Technology is transforming services everywhere. It’s giving us more choice and convenience by putting us in control of the service we use – from the way we bank, to the way we invest, to the way we order taxis and takeaway food, and now to the way we manage investment properties.

As your agency moves over to Ailo, there are a number of really positive things you can and should expect to change as they transform how they work day-to-day. This blog explains more about Ailo and goes through each of these key changes, including:

What can I expect if my property manager uses Ailo?

What is the Ailo app, and why should I use it?

At Ailo, we’re in the business of helping property managers transform how they work day-to-day, so they can get closer to their customers (you!).

To do this, we built a technology platform called Ailo to help your property manager manage rental properties in new and powerful ways – and to help them build better relationships with customers, and better businesses, as a result.

Put simply, property managers use Ailo to deliver better and new services. In this respect, Ailo is more than just a new piece of technology. It’s a wholly new and up-to-date approach to property management. The next section of this blog delves into what this transformation means for you.

The part about Ailo you'll probably see and hear about the most is our mobile app for property investors, called ‘the Ailo app’. The app gives you access to even more new (and better) services. And, it gives you the ability to deeply customise how you work with your property manager to maximise your investment.

We believe everyone can win in property management, and designed Ailo to prove it. You can 

read more about Ailo and our mission here

2. What can I expect if my property manager uses Ailo?

In addition to an overall lift in customer service, here’s why property investors prefer agencies who use Ailo to manage their investments:

We offer more payment options to help renters stay up-to-date on rent

 to renters to make it easier for them to pay consistently on time – including direct debit, manual bank transfer, credit card, debit card, and even 

Our embedded payments platform gives renters the choice to pay manually or automatically and easily coordinate payments as a group of tenants. Plus, we built smart notifications for upcoming rent, and made it crystal clear what date tenants are paid up to in their Ailo app for renters. 

It sounds crazy, but simply showing renters their paid-to date and sending auto-reminders when their rent is due has seen agencies on Ailo experience astronomical drops in arrears.

A more responsive property management team

Ailo makes communication a lot easier and faster.

To begin, your property manager has their Ailo app with them all day, which means they can respond to you when they’re out of the office at inspections and leasings.

We’ve also built technically that not only pulls all of your emails into their Ailo app and associates it to your property – it also gives them the ability to pin your messages to the different tasks they are working on for you. For example, if you email approval for a quote to fix a broken dishwasher, that email is also logged in their repair task for easy reference by anyone on the team. This not only makes it easier for them to keep you in the loop, it also makes it easy for another member of their team to jump in and keep things moving if your property manager is off sick or on leave.

Faster repairs with better quality tradies

Ailo has a lot of automation and workflow management tools to help property managers manage their work more effectively. As a result, we see in our data that repairs are being completed more quickly. But better project management tools is only part of the solution.

Having a stable income is more important than ever these days. That’s why we’ve made it easier for your renters to not only pay rent on time but to also flag concerns, repairs and maintenance, so your property manager can resolve issues sooner. Our embedded messaging platform also helps with this.

And, through Ailo’s industry-first payments platform, agencies are able to support their network of quality tradespeople with faster payments – which means tradespeople are more and more likely to prioritise jobs with Ailo agencies. Typically, tradespeople have to wait until end of month or even longer for larger bills that need multiple rent cycles to cover them to get paid. This delay can be crippling for small businesses who rely on strong cash flow. With quality trades in high demand, this is a huge advantage.

Keeping documents in order for tax time can be time consuming and stressful. With Ailo, there’s no need to keep an old shoe box full of invoices and statements to tackle at year end.

On 1 July, we automatically email you an easy-to-read, end of financial year statement. All of your property expenses, whether you paid for them with a credit card or from rental income, are logged and included.

Plus, your statement and accompanying emails will include a link to a ZIP file that will contain all of your bills processed and uploaded through Ailo during the fiscal year – making it easy for you to simply forward the one email to your accountant.

In our experience, too many rental properties are not compliant with the patchwork of complex and evolving State and Federal legislation designed to protect renters from house fires, electrical faults and strangulation from corded windows and blinds. In Queensland alone, we’ve found almost a quarter of rental properties are not compliant upon first inspection.

Ailo partnered with Australia’s leading compliance provider to make it easier for your property manager to keep your investment property compliant and safe for your renters.

The solution is embedded directly into your property manager’s Ailo app, and the automations and smart project management tools we’ve built make it simple to stay on top of legally-required inspections and hardware repairs and maintenance. Plus, to help with your cash flow and eliminate any surprise bills, we automatically break down your annual bill into a more manageable monthly fee deducted directly from your rental income.

We offer this solution to Ailo agencies in major cities and towns across Queensland, New South Wales, Victoria, South Australia and the ACT – and are continuously working to expand our reach.

Our goal is to educate you on your legal obligations as a rental property owner, and give you peace of mind that your tenants are safe and you are protected from unacceptable legal risks of noncompliance.

3. What is the Ailo app, and why should I download it?

This isn’t just another useless app or portal that’s home to all your monthly statements and not much else. The Ailo app was designed to elevate your experience owning an investment property.

From better visibility into what’s going on to direct access to funds, there are many reasons property investors love the Ailo app. But the most common theme we hear is around customisation and personalisation, so let’s start there:

Customise the service to your unique situation

Every property and every property investor is unique. So why is it that property management has traditionally been a one-size-fits-all proposition? For the first time ever, the Ailo app gives property owners more choice, control, and visibility in how their property manager manages their investment – and their relationship.

Whether you want to delegate everything and only be called in an emergency or you want full control so you can tinker and find new ways to make your money work harder (or somewhere in between!), the Ailo app gives you more choice and control to match the service to your unique needs.

Through the Ailo app, you control your profile and account settings including when and where your funds are deposited and when and how your bills are paid.

You can group multiple investment properties together and automatically use income from one to cover bills for another. You can choose to communicate with your property manager via in-app chat, phone or email. You can update your preferred name, add a secondary phone number, upload a profile photo, or change your email address.

You can skim your statements when they come through via email on the first day of every month, or you can hop into the app after a late night at the office to see how much income you can expect in your account after council rates this month.

Importantly, you can change your preferences anytime, on your own schedule.

You get direct access to your income 24/7

Why should you have to wait until the end of month to access your rental income? Downloading the Ailo app will give you direct access to your funds 24/7, so you access your income sooner.

For example, to help offset the rising rate environment, you’ll have the option to transfer your income directly onto your mortgage within minutes after your renter’s payment clears in Ailo instead of waiting for your property manager to manually transfer it to your offset account at the end of the month.

), so you can instantly transfer funds from Ailo to an eligible bank account within minutes instead of waiting the usual 1-2 business days.

Improve your cash flow with more bill payment options

You don't need to keep rental income sitting dormant in your agency’s trust account, not earning you interest and waiting for a bill to come in. You now have the option to withdraw your rental income anytime, and cover expenses with your debit or credit card instead the day they are due (and not a moment sooner!) – and collect those rewards points!

Your bills, no matter how you paid for them, will still be reflected in your statements to make tax time easier.

There is typically a small service fee to pay bills via your Ailo app using credit card, debit card or automated direct debit. However, we are currently reviewing our payment methods for bills, and as a result have placed a waiver on all service fees for bill payments for the time being. Paying bills with rental income, of course, is free.

Always know what’s going on with 24/7 instant access

It can be frustrating to have to wait for someone to reply or call you back during office hours. Why should you have to wait for someone else to start their workday (or for a statement at the end of the month), so you can get the information you need to complete your tax return or review your cash flow?

With the app, you get instant access to your live balance, statements, historical transactions, and a list of upcoming bills so you can easily see whether you'll have enough rental income to cover them.

At Ailo, we believe you deserve more transparency into the status of your rental income, too. That is why you (and your property manager) can see your rent as soon as it’s paid, even before it’s cleared by the banks. So if the rent is late, your property manager can get on top of it sooner.

Fast, secure and more immediate responses with in-app chat

The Ailo app has an embedded communications platform that lets you quickly and easily send secure messages directly to your property manager. We call this feature, Chat.

Chat lets you have a quick back-and-forth conversation with your property manager and without the (unnecessary) formalities and lag of more traditional tools like email. In fact, many of our property investors argue it’s a much more efficient and accessible way to contact their property manager compared to email or phone. Some also love having all of their communication about their investment property in one place in their app, instead of having to dig through their overflowing email inboxes.

We built Ailo to help put trust and transparency back into property management so everyone who rents, manages, owns or services a rental property has a better experience.

Your agency invested in Ailo, because they want to deliver a 

 service to their clients. And a better experience starts with giving you more and better choices.

, that’s okay. You don’t have to. Whenever you are ready to unlock an easier way to communicate with your property manager, access bills, statements and real-time balances on your own time, and take more control over when and where your funds are deposited (and how your bills are paid!) – our door is always open.

What it means for your property manager to be on Ailo | investors

Let’s not beat around the bush; if you’re a property manager, Ailo will change the way you work. Switching to Ailo means changing some pretty core processes, like how you handle money and how you communicate with customers.

Dealing with change in a busy property management business is always going to have challenges. But taking a small step back to deal with the change to Ailo, you’ll also be taking a giant leap forward in your work and career.

The best way to tackle this change is to be prepared. And the best way to get prepared is to be informed and ask questions like:

How will my job change over the next 12 months?

What does this mean for my career in the long run?

In this blog, we’ll answer these questions to help you prepare, minimise the change from switching, and maximise the next leap forward in your career.

You’ve probably heard a few different versions of what Ailo is through the grapevine, so let’s clear it up.

Ailo is a cloud-based, all-in-one property management platform built for Australian rentals. It enables you – the property management team – to effectively manage a rent roll (and all the important relationships that go with it).

There are 4 key parts to using Ailo as a property manager:

Ailo will handle most of your payments and accounting for you

You’ll manage all your customers and communications in Ailo

You’ll manage all your tasks and workflows across your team in Ailo

You’ll handle all your standard property compliance in Ailo

“Our data has shown us time and time again that communication is the single biggest driver of customer satisfaction in property management”

Introducing Ailo Chat…

How to win Gold in Ailo Chat

Reduce the wait time

Keep it short and sweet

Our top tips include:

Surprise and delight

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