She’s hard to impress – then her inspections team 3x’d productivity

Katelyn Beard isn’t easily impressed.

As co-owner of a high-growth agency in the NSW Southern Highlands, she’s seen plenty of property management tools over the years, and learned to approach new tech with a healthy dose of skepticism.

But when she saw what Ailo’s AI-powered inspections and 360° cameras could do, she was floored.

In just a few days, her team at Ray White Mittagong tripled their daily inspection output – with no burnout, no extra staff, no compromise on quality:

✅ Tripled inspection output per team member
✅ Maintained high-quality reporting
✅ Impressed VIP investors on the spot
✅ Reinforced a $150/year tech fee with zero pushback

Katelyn had built a dedicated team of inspection hosts who focused solely on condition reports and routines. It was an investment she was happy to make. Quality came first, always.

“Our inspection hosts were spending a couple of hours on each ingoing,” she said. “We wore the cost, because we believe in quality over quantity – especially for ingoings.”

But that kind of time commitment also made it hard to scale. Her team had limits, and growth in the rent roll meant added pressure on everyone involved.

Then, after rolling out Ailo’s new inspection AI and 360 camera tools, everything shifted. The team wasn’t working harder – they were working smarter.

The AI helped generate accurate room descriptions quickly. The 360 camera captured a detailed visual record, from ceiling to floor. And Ailo’s interface made it easy to combine both into one consistent, compliant report.

In a single day, her inspection host completed three full ingoing condition reports – something that used to take 4 hours just to get one done.

That’s when it clicked for Katelyn.

The benefits of Ailo’s AI-powered inspections weren’t just felt inside the business. Katelyn quickly saw how the tech helped deliver a more professional, transparent experience to her investors.

At a $2,800-a-week rental, Katelyn invited the owners to observe a recent ingoing inspection. But instead of talking through what the new tools could do, she let the experience speak for itself.

“I said, ‘Go on, you give it a try.’ They pressed the little star button in the Ailo app and watched as it picked up everything — curtains, carpet, windows, the condition of each. They were amazed with what it picked up and how it worked.”

It was a defining moment. The technology didn’t just help her team move faster – it delivered immediate, visible value to her clients. And that helped reinforce the agency’s $150/year advanced technology fee without hesitation.

“We didn’t have to justify our fees,” Katelyn said. “They could see exactly what they were paying for.”

That kind of visibility also supports her team’s philosophy of personalised service.

“We don’t look at our portfolio as a whole. We look at individual property owners,” she said.

Some investors want hands-on detail. Others prefer simple summaries. With AI-generated reports to speed things up and immersive 360 walkthroughs so investors can see, Katelyn’s team can offer both without doubling their workload.

As a result, they’re now reviewing how inspection services are packaged and priced, with the goal of aligning technology use to investor expectations.

For Katelyn, the most valuable part of the shift has been reclaiming time without compromising the quality of service.

What started as a trial turned into a turning point. With Ailo’s new inspections experience, her team now completes more reports in less time, impresses investors with clear, visual and immersive reporting, and opens up revenue opportunities – all without expanding the team.