Stay safe online: simple steps to protect your property and personal information

Ailo

20 August 2025

At Ailo, protecting your information is always a top priority. Alongside our own industry-leading safeguards, there are a few simple steps you can take to make your devices and accounts even more secure. By setting strong passwords, switching on multi-factor authentication, and knowing how to spot phishing attempts, you can add an extra layer of confidence to your digital life.

Here are the habits that help keep your property and personal information safe.

1. Create and maintain strong device security

Password protection guidelines

Set unique, complex passwords on all devices (mobile phones, laptops, tablets, and desktop computers)
Use passwords that are:
- At least 12 characters long
- A mix of uppercase and lowercase letters, numbers, and symbols
- Unique for each account and device
- Not based on personal information (birthdays, addresses, names)
Never share passwords with anyone, including family members or colleagues
Avoid writing passwords down or storing them in unsecured locations
Consider using a reputable password manager to generate and store complex passwords securely

Immediate action required

Your device is lost or stolen
You suspect someone has accessed or attempted to access your passcode
You notice any suspicious activity on your accounts

2. Enable Multi-Factor Authentication (MFA)

Why MFA matters

MFA adds critical security layers by requiring two or more verification methods:

Something you know (your password)
Something you have (your phone or authentication device)

Where to enable MFA

Your Ailo account (follow the prompts when you login)
Your primary email account (essential as it's often used for password resets)
Banking and financial applications
Any platform containing sensitive personal or financial information

3. Recognise and avoid phishing attempts

Online scams and fraud are designed to trick you into disclosing your personal information or giving away your money. Anyone can be targeted, so it’s important to always remain vigilant.

What Ailo will never do:

Request your password via email, phone, or text message
Ask for verification codes sent to your device
Send links requiring immediate password updates without prior notification
Pressure you to act urgently without proper verification

Common phishing red flags

Urgent language demanding immediate action
Generic greetings like "Dear Customer" instead of your name
Suspicious sender addresses that don't match official Ailo domains
Grammar and spelling errors in professional communications
Unexpected attachments or links to unfamiliar websites
Requests for sensitive information via email

How to verify legitimate communications

Check the sender's email address carefully (official Ailo emails come from @ailo.io)
Hover over links without clicking to see their destination
Log into your account directly through our official website rather than clicking email links
When in doubt, call Ailo on +61 (02) 8294 8671 to verify

4. Report security concerns promptly

Report immediately if you:

Receive suspicious emails claiming to be from Ailo
Notice unauthorised transactions or changes in your account
Discover your personal information may have been compromised
Have any doubts about the legitimacy of a communication

How to Report

Email: hello@ailo.io
Phone: +61 (02) 8294 8671
Include in your report:
Screenshots of suspicious emails or messages
Transaction details you're concerned about
Timeline of when you noticed the issue
Any other relevant information

Additional security recommendations

Keep software updated

Enable automatic updates on all devices
Regularly update your operating system, browsers, and apps
Install security patches promptly

Secure your network

Use WPA3 encryption on your home Wi-Fi
Avoid conducting financial transactions on public Wi-Fi
Consider using a VPN for additional protection

Monitor your accounts

Review your Ailo account activity regularly
Don’t ignore alerts for transactions and logins

Educate yourself

Stay informed about the latest security threats
Share security tips with family members who may access shared accounts
Follow Ailo's security updates and recommendations

Our commitment to your security

At Ailo, we employ industry-leading security measures including:

End-to-end encryption for all data transmissions
Regular security audits and penetration testing
Compliance with Australian privacy and data protection regulations
24/7 security monitoring
Dedicated security response team

Remember: Security is a partnership. While we work tirelessly to protect your information, your vigilance and adherence to these best practices form an essential part of keeping your property investments secure.

For more information about our security measures or to report a concern, please don't hesitate to contact our security team at hello@ailo.io or call +61 (02) 8294 8671.