Ditching her legacy tech stack unlocked Kate’s dream of building the Sunny Coast’s biggest & best team

Kate Stewart, Head of Property Management at Ray White Mooloolaba & Kawana Waters, had a bold ambition: to build the best, biggest, and most amazing property management team on the Sunshine Coast. But her legacy tech stack stood in her way.

Trust accounting drained time and headspace. Covering for a property manager on leave meant trawling through inboxes and spreadsheets with no clear view of who had done what. The mental load was relentless, and the wasted cost was staggering.

For Kate, the realisation was simple — legacy systems weren’t adding value to her clients or her team. They were only adding effort, cost, and stress. So she made a bold move: she ditched her legacy tech stack and transitioned her business to Ailo.

The first change was financial. The Ailo platform automatically handles the bulk of payments and accounting. So with the majority of her trust accounting headaches gone, auditing costs dropped to near zero. Instead of pouring money into admin, Kate could reallocate those dollars to her team.

Multiple third-party tools were consolidated into one platform, removing inefficiencies that had long blocked her team from doing their best work.

But the bigger impact wasn’t financial — it was cultural.

With Ailo’s Projects, Kate’s team now works from a single, visible workflow every day. Property managers start their mornings with clarity and a clear to-do list, not inboxes. Overdue actions give Kate an early signal when someone needs support, enabling her to step in before stress compounds.

She also introduced new KPIs that were once impossible to measure, like how long it takes to respond to their clients. The team average is impressive, with one property manager achieving a nine-minute average.

The transparency has sparked healthy competition — one that rewards service improvements with recognition.

For Kate, Ailo didn’t just bring consistency, visibility, and confidence to daily workflows — it unlocked her leadership.

She sees property managers evolving into relationship managers and investment specialists, building careers far beyond the old stereotype of inbox firefighting and trust account admin.

The cultural ripple is already showing. Junior staff are stepping into new roles faster. Career pathways are clearer. Retention is stronger.

For Kate, this means her long-held goal of building the best, biggest, and most amazing property management team on the Sunshine Coast is finally within reach.

Kate’s story highlights why moving beyond legacy systems isn’t just a technology decision — it’s a leadership one.

By removing wasted effort and cost, Ailo gave her the ability to measure what matters, unlock her team’s potential, and design a future where property managers thrive as true professionals.

“It’s game-changing,” she says.

Her advice to leaders considering the same step? The first weeks may be hard, but the upside — for your business, your team, and your clients — is worth it.