When she started working for her parents at the very first Ray White agency in New South Wales over 28 years ago, she immediately started organising things.

“I literally changed their whole filing system,” she said. She went on to work in almost every role in the agency, adding process and order as she went until eventually taking it over as licensee and owner.

Then, in 2017, she sold up and left real estate for good.

In 2020, while she was busy making other plans, COVID happened. So, she decided to temporarily go back into real estate part-time on reception for Ray White Windsor.

The plan was simple: a low-stress job for one day a week while things got back to normal. But then Carolyn spotted a mess.

“I’ve got to be diplomatic,” she said, careful to choose the right words. “There were no systems. No checklists. No anything.”

And, being Carolyn, she wanted to clean things up. So, she changed her plans. Again.

“While I was on reception, I took over planning routine inspections.” One thing led to another, and soon she started looking at other routines.

As she took on more tasks, Carolyn could see the writing on the wall. The team was struggling and she knew how to get things cleaned up and organised for them. After a brief jump to help out in a Strata business, she came back to help the PM team.

Cloud

Some 18 months after she’d started on reception, Carolyn took over as Head of Property Management and put a plan together. “The first thing I did was put in that we had to have weekly meetings.”

Then she started creating checklists for common processes and physically tidying the office. “A really crowded workspace is a really stressful workspace. I went through and got rid of everything that we didn’t need to keep as a legal requirement”.

But it wasn’t until Carolyn started cleaning up their systems that things got really interesting.

“I went through the files and found a large number, probably 50, were tenants or landlords we didn’t even manage anymore,” said Carolyn, throwing up her hands.

Cleaning up is one thing, but the real job was removing the cause. It was becoming clear that her legacy property management system itself was part of the problem.

“I hate the way you have to jump around different screens to find something. If I go to a property I want to be able to see everything I need to see about that property,” she said. “It’s not intuitive at all. It’s ridiculous.”

So when the admin team approached her about getting another system to manage their tasks, she decided enough was enough. “We’re a more mature team. If I’m trying to teach them three systems… you’re just asking for people not to do it, to be honest.”

It doesn’t matter how good your new process is, if you make it too hard people won’t follow it. Then you’re back to square one.

And Carolyn wasn’t about to let things get messy again.

Carolyn decided it was time for something new. Her goal was simple: “It needs to be one system to do everything we need it to do”.

“I don’t have time to click through a million screens to find something. It’s got to be quick. If I go to a property in the system, I should be able to see everything. Is there maintenance outstanding? Where is the tenant paid to? What’s the landlord’s name and number? What’s the tenant’s name and number? What’s the rent?”

Carolyn decided it was time to implement 

: the only platform on the market that handles payments and accounting, unifies communication, creates simple integrated workflows, and provides a better experience for everyone – all in a single platform.

“It’s a whole business operating system” she explained to her team. “You don’t need paper checklists. You don’t need to pull together your own workflow program. You don’t need new tools for new managements. You can plan your inspections through Ailo. You know, it’s a management system. A one-stop shop.”

At first, the team was worried about the change.

“We’ve got some people in this area who don’t like using apps,” she said. “We’ve even got some that don’t have email addresses. And we have some elderly people too.”

So during their onboarding, Carolyn made a special point to include her team and ensure they were really confident and comfortable talking to their tenants and landlords about the benefits of Ailo. “The best thing I did was involve them in all those sessions. Really say to them ‘guys, I want you involved, let’s get excited’. And they were excited about it.”

In the end, the results were so good it took them by surprise.

Since cleaning up their technology into a single system, the team have been feeling the benefits.

“Getting more tenants paying by the Ailo app reduces trust accounting,” said Carolyn. “The fact that tradies are getting paid faster is good. The fact landlords know when we’ve entered an invoice and they can ring us about it if they’ve got any questions is good”.

However, Carolyn’s favourite benefit is nothing to do with the accounting side. “

 were a real win for me. It means I don’t have to recreate the wheel to get checklists and procedures in one place."

Charcoal

Finally, she was comfortable that the mess wouldn’t start accumulating again. Using 

 functionality meant processes could be rolled out and followed with ease.

It also created transparency across the team that helped them support each other. “If I get hit by a bus tomorrow, someone else can sit down and see where I’m at. Or someone else can go on leave, and I can see where they are at.”

When their receptionist asked to join the property management team, Carolyn knew something significant had changed.

“She had experience at another office in property management, and she hated it. She was never going to do it again, it was too stressful,” said Carolyn. “But she was excited to come and work with us. When I approached her about it she said ‘I’d love to come up and work with you’.”

“The team just gelled. It was a different office. Everyone’s got the same goals: to grow the rent roll and deliver as high-quality service as possible to our clients,” said Carolyn proudly. “Everyone is very enthusiastic, and we have a laugh”.

By lifting the team up and creating a better work environment, Carolyn also found some unintended benefits from her work.

“Now that I have more time since using Ailo, the sales guys refer so much to me that they weren’t previously!” she said. “I listed 6 new managements just last week”.

A happy team delivers better service. It may sound simplistic, but the impact of your team’s engagement and happiness on your customers can be huge. “Ailo really was a big change for the better that’s seen us hit some goals a lot sooner,” said Carolyn. “The rent roll is growing much quicker than we’d anticipated.”

Carolyn, being a perfectionist, is not stopping there. “My next thing is to start to share the new insights and data we now get with Pete [Agency Principal], so we can better understand where the income is coming from and how we can improve even more.”

We’re glad to be helping you on your mission to ‘Marie Kondo’ the world of property management.

Cleaning mess and reducing stress at Ray White Windsor

White

“What’s better than earning a sales commission?” asks Colin Walsh, Principal of Ray White Inner Brisbane Apartments.

“Securing the new buyer as an investor, and then managing their business until they’re ready to sell again. Get it right and you’re laughing… Do it wrong and you’ll lose millions”.

Ray White Inner Brisbane Apartments is a stand-out property management business and one of the fastest-growing rent rolls in the Ray White network. But like most agencies around Australia, they are dealing with a brutal job market for property managers.

Without more property managers to take on their swelling rent roll, not only was their growth under threat, but their current team was starting to feel the strain.

“On the day I met Colin and the team, I received four job offers!” says Amanda Correa, a stand-out applicant for their latest Property Management role.

In the face of this kind of competition, it’s tempting to keep upping your compensation, but this simply isn't viable for most businesses. Instead of racing to the bottom with low margins, smart agencies are differentiating themselves in the eyes of their candidates.

Colin and Maryann had been busy differentiating themselves long before Amanda applied for the job.

change the role of their property managers from administrators to relationship managers.

They achieved this by removing as much of the admin from their day-to-day work as possible. Instead, their team would focus on the more interesting and valuable work of proactively managing customer relationships.

Colin decided the best way to achieve this was to work with Ailo to re-tool his property management business with this new approach in mind. This had a huge impact on the roles of his property managers:

Using a modern payments system like Ailo Pay almost entirely removed their trust account from day-to-day customer transactions - such as rent and bill payments. This almost completely eliminated tedious work like reconciliation and receipting. Colin and Maryann could also redeploy their team member who used to handle the Trust Account back to client-facing activities - focusing their valuable resources on the new job of relationship management instead.


By shifting rent collection to Ailo’s payment flow, they managed to reduce arrears dramatically and win even more time back for the team.  “Out of my 550 PUM, I only have 1 property in arrears. Now that you can see payments live in Ailo, the game has changed. There’s nowhere to hide”. This removed all the unpleasant and time-consuming work associated with chasing missing rent, as well as putting revenue in the agency and investors pockets sooner.

Rolling out the Ailo consumer app gave investors direct access to their portfolio funds and bills, eliminating the work of manual income disbursements and bill payments

The end result was a property management job that focused on building relationships rather than administration.

Being a keen salesman, Colin knew that just having a better product isn’t enough, you still have to go out and sell it. 

He approached his Ailo CSM Jodie Morgan and asked for some help to build Ailo into his pitch for a different kind of property manager position.

Armed with a completely differentiated job, and evidence to prove it, Colin and Maryann invited Amanda for an interview.

“In my 10 years of experience, I never imagined a program like this would exist. Not only are tasks completed faster but the things that I used to dread, like bond refunds and chasing arrears, are automated. I open the app and say ‘oh that’s done’…. It’s like smooth sailing,” said Amanda.

“When we spoke to her about Ailo and how it will make her job as a property manager easier, we did a deal right there in the interview,” said Maryann.

Selling a job isn’t that different from selling a product or service. You can either compete on price - which means offering more money and potentially making your costs unsustainable - or you can differentiate yourself as an employer.

In a tough job market, standing out is the difference between a dream team and a recruitment nightmare. 

Agencies like Ray White Inner Brisbane are leading the way in starting to solve chronic recruitment issues for property management businesses around Australia.

Solving the PM recruitment problem in Brisbane

Daniel Norris is a rare breed among Principals.

He started out in Property Management nearly 2 decades ago. “I started as a Property Officer. Worked up to Property Manager” says Daniel.

This gives him a unique perspective as a Principal. “I’ve been on both sides of the fence. It gives me a massive advantage… A lot of business owners don’t really know their own rent-rolls. They don’t know how they run. It’s ridiculous. It’s your biggest cash-cow.”

In 2013 he acquired Ray White Dapto with a vision to transform this sales-only office into a thriving property management business. Now it’s a 260+ profitable rent-roll that he’s built organically.

Daniel's secret is the quality of his relationship with customers. You’ve got to have what Daniel calls the ‘touch-factor’. “I don’t care what system you use, you’ve got to have good service. You’ve got to have that touch-factor.”

A lot of agencies claim to give a high-level of service, but then spend all their time trying to save time and money at the expense of their customer experience.

“There’s only 2 reasons you won’t sell a property out of your rent-roll” he said. “

 they know the other agent; they’re friends 

 You’ve done a **** job. That’s the only reason you won’t get it back.”

It’s not just the property owners either. Daniel applies the same approach to his tenants. “Tenants are very important” he says. “People don’t give enough respect to tenants. A lot of businesses don’t; but we’re the exact opposite. When we sign a lease, we say ‘welcome to the family’.”

As a result, his tenants also drive growth. “We’ve got tenants who’ll only rent through us. We’ve got tenants when they buy investments they come back to us”.

Delivering on his service promise isn’t easy. “Every property is different” says Daniel “Every owner’s circumstances are different. Their financial situations are all different”.

“Most businesses claim to be customer centric” says Ben White, CEO of Ailo. “But if one customer asks for apples and another asks for oranges, they’ll compromise and sell bananas. A truly customer centric business would figure out how to sell both”.

Faced with investors asking for different things, most agencies would simply pick something in the middle to make it easier to manage.

But that’s not customer centric. That’s not Dapto & Horsley.

In 2022 he rolled out Ailo across his business to replace an old trust accounting system and a variety of other apps and services.

This gave his investors direct access to their property finances, which helped him tackle the impossible trade-off between efficiency and service-level:

Landlords get a personalised, on-demand service that they can tailor to their situation.

His team can now spend much more time interacting with customers because they aren’t busy receipting and disbursing rent.

“The financial part is massive. You don’t receipt rents. You’re not doing your bank recs everyday. That’s a massive change for the business.”

“Owners can transfer money whenever they want… I used to have owners calling me every week saying ‘is there money there?’. Now I don’t have to worry, they just go and pay themselves”.

With Daniels approach, everyone is a winner. This creates a magnet for new business. “People call us up - they’ve heard our reputation.” says Daniel.

Landlords also bring additional properties over once they’ve experience the Dapto & Horsely way.  “They’ve had it with another agency, they’ve tried both businesses. They say ‘we like your attention to detail’.”

“Now we’re really getting a roll on, we’re up to 265… We’ve picked up 40 just in the last 6 months.”

How would you describe Ailo to another agency?

“One-stop shop. Everything is in one section. You don’t have to open this program, this program, this program. Everything is there for your day-to-day… It’s hands-on, interactive, easy to use. It’s a good program, very good.”

“The improvements that I’m seeing are fantastic. One thing I love is that you come to us. We’re on the ground so we’ve got the practical mind with real estate. You’re working with us hand-in-hand”

“We'd never go back to the old way of running our agency. We think Ailo is the direction the industry is going in and we're in at the ground floor."

The customer ‘touch-factor’ that grew Ray White Dapto & Horsley

You’re managing hundreds of rentals at a time, and each one has its own… quirks.

Working with landlords and tenants is complicated, and keeping everyone in the loop, and on track, isn’t always easy. Sometimes it can feel like keeping on top of your inbox is all you can do.

Up until now, new technology has focused solely on increasing your capacity, forcing you to manage more with less. But consumer expectations keep increasing and existing solutions fall short – putting you on the backfoot.

So, we designed a better way; a new way based on three simple, yet powerful ideas:

Property management should be a fulfilling and rewarding career.

Giving consumers transparency and choice in how their rental is managed will make our jobs easier, not harder.

Property management should be at the centre of any successful real estate agency, helping us build stronger relationships, lock in future listings and drive growth.

Introducing Ailo, a new category of property management technology. 

We’ve removed the complexity by handling payments and accounting for you, helping you empower your customers with more choice and transparency, and making communication with landlords, tenants, suppliers and your team effortless by seamlessly integrating it into your workflows.

By removing the complexity, Ailo gives you time back to focus on the things you love about property management: building relationships with your community.

And by helping you deliver on what your customers want, Ailo helps your agency – and your career – grow.

Introducing Ailo for property managers

At Ailo, our mission has always been to help property management businesses get closer to their customers – and to help them use those insights to build stronger, more profitable businesses.

In 2018, we launched Insights to help the industry measure customer satisfaction. And a few years later, we launched a groundbreaking business operating system called Ailo to help businesses influence it.

It has always been our vision to combine these two systems when the time was right into a single, powerful platform. A platform that helps businesses drive growth through a focus on customer intimacy and innovation. With thousands of users now using our flagship Ailo platform everyday, that time has come.

For this reason, we are sunsetting our Ailo Insights product on 31 March 2023 and discontinuing our standalone Insights app.

Our decision to retire Insights is enabling us to build out an integrated customer intimacy solution into our flagship Ailo platform much faster.

While this has been a tough decision, we’re excited to be re-focusing and fully committing to our vision to deliver one cohesive system that handles payments, solves communication, helps coordinate work, and provides a better experience for everyone.

Thank you to everyone who has been on this journey with us. If you are looking for a tool to replace Ailo Insights, we look forward to sharing our vision for how we will integrate real-time customer feedback into the Ailo platform later this year.

We're retiring Ailo Insights, and building real-time customer feedback into Ailo

While the Principal of Ray White Inner Brisbane Apartments is busy smashing sales targets, Colin’s also got his finger firmly on the pulse of his property management business.

“What’s better than earning a sales commission? Securing the new buyer as an investor, and then managing their business until they’re ready to sell again.”

“Do it wrong and you’ll lose millions, but get it right and you’re laughing.” said Colin.

You can’t provide incredible service and get that end sale without a dynamite team.

Maryann Butson, Colin’s Head of Operations said, “It’s no secret that recruitment is incredibly tough right now. Our jobs are complex, there’s an ever shrinking pool of talent, and legislative changes are making things even harder.”

A few months back Colin and Maryanne were struggling to find a good candidate, so when they finally met their latest recruit Amanda, they knew they needed to impress her.

Amanda Correa, Property Manager, agreed, “On the day I met Colin and the team, I received four job offers! One of the things that made Ray White Inner Brisbane stand out from the rest was Ailo…it proved that Colin was progressive and committed to finding ways that will improve the experiences of his staff.”

“In my 10 years of experience, I never imagined a program like this would exist.

Not only are tasks completed faster but the things that I used to dread, like bond refunds and chasing arrears, are automated. I open the app and say ‘oh that’s done’…. It’s like smooth sailing,” said Amanda.

Colin is a huge fan of the Dashboards in Ailo.

“Never before in my career have I been able to proactively check the status of arrears, overdue bills, vacant properties or new business."

Speaking of arrears - they’re the lowest they’ve ever been in Colin’s career!

“Out of my 550 PUM, I only have 1 property in arrears. Now that you can see payments live in Ailo, the game has changed. There’s nowhere to hide”.

The financial gains Ailo has given Ray White Inner Brisbane Apartments took Colin by surprise.

“On bank fees alone, I’m saving close to $20,000, and we barely use our trust account anymore.” 

“Our arrears are down, and because Ailo’s dashboards make it really easy to see when leases are due for renewal I’m able to keep my income consistent,” said Colin.

Colin and Maryann have also been able to redeploy their team member who used to handle the Trust Account back to client facing activities - adding valuable resource and capacity back into the team.

“Ailo has come in and completely changed my business for the better. We’re providing a better service to our customers, saving money and happier overall as a team.

Meanwhile, Colin’s competitors are still discounting…

“I was one of the first agencies in Brisbane to invest in, and it’s my biggest point of difference.”

“Both renters and investors expect a high service and most customers are happy to pay for it. But you need to be able to provide it and prove it. With Ailo, I can do just that… while my competitors are still discounting.” said Colin

How one Brisbane agency saved $20K on bank fees with Ailo 

There is a great deal of contention in the industry around whether it’s better to allow initial leases to run into periodic or lock tenants into a fixed-term.


In many cases, the final decision is based on what fits in with the property manager's existing workflows – and not so much on, what I would argue, is the enormous value a fixed-term lease offers to property investors.


Here is why it’s critical to be proactive locking in fixed-term leases, and how to articulate their value to clients:


The majority of property investors have their properties leveraged, which means they rely on the rent to cover their mortgage repayments.


Vacancy days are a high friction point for these investors, particularly if they are caught off guard by a renter vacating at short notice. In addition to loss of rental income for a period, they will need to manage their cash flow to cover advertising fees and letting fees. Tenant turnovers are expensive. And for most people, this means dipping into their holiday fund or personal savings to ensure the mortgage repayment can be made.


Locking the renter into a fixed-term lease allows the property manager to better manage the risk of a renter vacating unexpectedly, and minimising potential vacancy days. In most states, the notice required by a renter to vacate the property is relatively short if approaching the end of a fixed-term lease or a periodic one. By proactively locking the renters into a new lease well before the current lease expiry, we can minimise vacancy risk. Should the renter wish to vacate, the property can be advertised well in advance to ensure a new renter can take over the property immediately, reducing any vacancy days for the investor.


Many insurance companies have a limitation on the amount of rent an investor can claim if the renter defaults while on a periodic lease. In most of these cases, it is capped at the notice period that a renter would have had to give if they vacated the property. For example, if the renter was on a periodic lease and was only required to give two weeks notice to vacate, the capped amount claimable for loss of rent would be two weeks. With the rent arrears process blowing out because of local tribunal wait times, I have seen rent default claims as high as six to eight weeks – which is unclaimable by the landlord should a claim be required.

Locking renters into fixed-term leases ensures proper insurance cover is maintained by the investor in the event a renter should default.

The trick to staying on top of fixed-term leases? Ailo

Property managers typically contact tenants about renewing a lease 60-90 days before the lease is set to expire. But in the old way of keeping track of a never-ending to-do list (think post-it notes, calendar reminders, multiple trello boards, email inbox…), it’s hard to stay ahead of upcoming renewals.

That’s why we built a workflow feature in Ailo called Projects – to help make regular tasks, like lease renewals, easier to manage, delegate and keep track of.


Maryann Buston is the head Head of Operations at Ray White Inner Brisbane Apartments and she loves using Ailo to track and manage lease renewals.


“Ailo’s Project feature is fantastic, especially for lease renewals as the whole process is simply laid out and links with Docusign and RealWorks,” she said. “There are a lot of moving parts to renewals, and everyone in the team had their one way of managing them."


Her team used to come to meetings with handwritten notes on where they were up to. Now the process is streamlined with a central checklist of tasks – including a report on upcoming lease renewals and rent reviews – that she can easily check to see where things are up to, what’s stalled and who needs a helping hand.


The great debate: fixed-term versus periodic leases

“I love using multiple programs to do my job. Jumping between tabs and digging through emails is the highlight of my day,” - said no property manager ever.

Do you want the good news, or the good news? With Ailo, you can conduct all of your inspections and repairs work in one place.

Schedule, conduct and deliver consistent and high quality inspection reports with the Ailo Inspect mobile app.

Syncing seamlessly with your Ailo desktop app, you can:

With just a few clicks, you can schedule inspections from the Projects page and use pre-filled message templates via Gmail or Ailo Chat for easy communication!


Easy-to-follow room templates and condition ratings. Upload photos from your mobile and record notes using dictation or your keyboard. Notes from past inspections logged in Ailo are also carried over!

There are quick links to call, text or email your renters and investors from the mobile app.

Complete reports in the mobile app without an internet connection. They’ll sync with your desktop app when you’re back online!

A Projects workflow for repairs and maintenance makes it easier to gather quotes, send work orders and keep track of progress - all from Ailo

Everything you need to do to complete a repair is listed in the Project. Tick tasks off when you’re done to keep track of your progress

Send editable message templates to renters, investors and suppliers from Ailo Chat or your Gmail. The messages you send save to the project for quick reference too!

Everything you need to conduct a repair now lives in Ailo.

 Inspections and repairs made easier! 

They care for the property, stay on good terms with the neighbours, and never slip into arrears…great tenants are worth their weight in gold!

As a property manager, you know that securing wonderful tenants makes life easier for everyone. Often, they are easier to deal with, the property is well cared for, and your investors’ have peace of mind with a reliable income stream.

Holding onto tenants like this isn’t only about convenience though. The costs associated with vacating tenancies for investors can be high, when you take into account advertising, vacancy days, and fees associated with securing new tenants.

So how do you make sure you attract and hold onto those fantastic tenants?

We asked Adam Hooley and Juliette Hughes, from our team of 

Lavender

Juliette: Well-maintained and well-presented properties attract good renters! If there’s repairs needed before you can secure tenants, connect with the investor first to get the property in great shape.

Adam: It can take some time, but conduct thorough reference checks, even if there are quite a few applications. Read ledgers and check for payments in full and on time. If the tenant owns an investment property, talk to their managing agent about their experiences working with them.

Juliette: Conduct an affordability test - if rent is more than 25-30% of the tenant’s income, they may struggle to make payments and rental income may become unreliable.

 the asking price? Be mindful to thoroughly assess their applications; see if they have a pet listed and if they have references. It's important to read between the lines, it's not always about what is listed on an application – it's important to review what is 

on an application. For example, do they have long breaks between properties? Take the time to review and ask more questions.

Make it easy for tenants to stay in the loop

Juliette: Make sure your tenants’ interactions with your agency stay positive. Responsive communication really helps. A simple way to acknowledge queries (but keep the pressure off yourself if you’re super busy!) is a well-crafted email out-of-office and voicemail message. Something that lets tenants know that you’re on the road, or in meetings, and you will reply as soon as possible. Often this is a great opportunity to redirect your customers and clients to 

 – you can easily send a message quickly on the move.

Help your tenants feel informed and in control

Adam: With Ailo, tenants can see rent payments, repairs and expenses in real-time via the app. They can pay rent with direct debit or credit card, and Ailo’s autopay and reminder notifications make it hard to miss payments. (That relieves stress for everyone.)

Juliette: Leave a handwritten note at routine inspections or a little chocolate on the kitchen bench. It only takes a minute and shows your appreciation for how the tenants are caring for the property.

Adam: Honesty strengthens your relationship: when you are executing a rent increase, share the rent of comparable properties so the tenants feel informed and part of the conversation. Once you explain the increase, most people will understand it’s reasonable in the context of the broader market.

Juliette: Use your time wisely to map out the trajectory of your client’s investment property. Review your upcoming lease renewals and monitor the expiry dates, and where appropriate, offer a shorter or longer lease term to avoid seasonal downturns, i.e. winter or Christmas vacancy. Be sure to examine the potential for an increase in rent and where you can negotiate and write it into the lease to protect your investor’s financial interest.

Eureka! How to hold onto your gold standard tenants

Who doesn’t love the feeling of leaving work on time, knowing that you’re about to relax for the evening?

Unfortunately, for many property managers their long working hours often prevent this.

Not at Ray White Gloucester, NSW, though – because visionary Property Management Operations Manager Louise Schofield uses Ailo to give her team hours back in their schedules, which means no crazy overtime, and far less stress.

Louise has over 10 years of expertise in property management, currently overseeing the Property Management operations for three agencies in NSW - Ray White Gloucester, Ray White Dungog, and Jacksonwall.

“We are sticking more to the nine to five, rather than six to eight, and being able to leave the office on time.

“If you’re waiting for a notification or a response, you don’t need to stay at your desk waiting. You can get it on the move on the Ailo app. And then turn it off for the evening!” Louise said.

“Ailo is giving us all a much better work/life balance.”

Louise’s team supports property investors all over the country.

“When we introduced Ailo to our investors, we explained that once their tenant pays their rent, the funds go directly to their Ailo Wallet, which the investor can access straight away.

“Once they understood how the system worked, they were very happy!”

A popular feature, with renters as well as staff, is Ailo’s built-in chat.

“Our renters can send us a chat message about a maintenance issue, and a quick reply lets them know that we’re onto it. Since we got Ailo, they’re not picking up the phone as much and that saves so much time for us and for them. It’s much more efficient, and it’s easier to keep track of requests.”

Another advantage? You don’t have to be a tech expert to use Ailo!