From skeptic to advocate: How Ailo won over this seasoned property manager
Ailo
04 March 2025
When Tania Privetera, Senior Operations and Property Manager at McGrath on Sydney's Lower North Shore, first heard her office was switching to Ailo, she wasn’t convinced. “I was skeptical. I thought, ‘Why change? Our current system works fine.’” But now, after nearly two years on Ailo, she describes it as a “cut above the rest.”
A seasoned property manager with almost 30 years of experience, Tania knows how demanding the job can be. From managing multiple properties to handling urgent maintenance requests, staying on top of everything is no easy task. Before Ailo, she often felt like she was juggling too much at once.
“Even though I’m a great multitasker, going back to the old days of manilla folders and checklists—those were chaotic times! Now, I follow the actions and move on. It keeps everything on track.”
— Tania Privetera, Senior Operations and Property Manager at McGrath on the Lower North Shore
“Ailo has changed the way I work immensely,” Tania said.
One of the biggest improvements she’s seen is in communication. With the Messages feature, team members, property investors, and renters can connect instantly—without the formality of long-winded emails.
"Chat allows us to be direct, efficient, and clear. No more ‘I hope this email finds you well’—just straight to the point."
Giving landlords full transparency
One of the platform's biggest advantages is visibility. “Before Ailo, landlords didn’t always understand the amount of work we do behind the scenes. Now, they can log in and see everything—when their next routine inspection is, outstanding maintenance, financials.
“It's like an open kitchen at a restaurant. Property investors see our hard work in real-time.”
— Tania Privetera, Senior Operations and Property Manager at McGrath on the Lower North Shore
Tania said this transparency builds trust and reduces unnecessary back-and-forth, making property management smoother for property investors and property managers.
A win-win for tradies and owners
For tradies, getting paid quickly is crucial.
This not only helps suppliers but ensures property managers get faster service, leading to happier tenants and landlords.
"Our suppliers love Ailo, because they’re paid immediately. If you were a plumber, would you prioritise the agency that pays you today or the one that makes you wait until the end of the month?" she said.
And for property investors, Tania said Ailo gives them financial flexibility they’ve never had before. “Owners can log in and pay themselves whenever they want.”
“One of my landlords recently had a special levy of $24,000. Instead of waiting, he logged into Ailo, paid with his credit card, and earned frequent flyer points. No other system does this.”
— Tania Privetera, Senior Operations and Property Manager at McGrath on the Lower North Shore
From skeptic to advocate
Reflecting on her initial hesitation, Tania laughed. “At first, I had my guard up. I thought there was nothing wrong with what we were using. But as I’ve seen Ailo grow, I’ve realised how much easier it makes my job. It allows property managers to focus on relationships, not just admin," she said.
For anyone considering Ailo, Tania’s advice was simple: “Have a look for yourself. Let me organise a demo for you!”
“We’re not just keyboard warriors anymore—we actually get to engage with our clients.”
— Tania Privetera, Senior Operations and Property Manager at McGrath on the Lower North Shore
