Podcast | Property management is changing – are you keeping up?
Ailo
08 May 2025
In a dynamic conversation on the That Property Mum podcast, Juliette Hughes, Head of PM Advisory at Ailo, joined Kylie Walker to explore the forces reshaping the property management industry.
The episode titled Property Management Growth and Transformation with Juliette Hughes is a must-listen for property managers ready to future-proof their businesses.
From burnout to breakthrough
Juliette opens up about her personal journey through burnout—a challenge many property managers will relate to. After years in traditional agencies, she found herself questioning the way property management had always been done. Long hours, constant stress, and outdated systems were taking a toll.
Her breakthrough came when she joined Ailo and realised just how much could be done differently with the right technology and mindset.
“It was the first time I could see a new way of doing property management… and I just couldn’t go back.”
What’s broken—and what needs to change
One of the core themes in the episode is the broken relationship between property managers and clients. Juliette points out that decades of reactive service and poor communication have eroded trust. But she’s also hopeful—and practical—about how to fix it.
Some key insights include:
- It starts with mindset. Many property managers have fallen into the trap of believing that conflict and burnout are inevitable. But they’re not.
- The client experience needs a reset. Agencies that build trust and transparency are not only retaining more landlords—they’re growing faster.
- Technology is a key enabler. With tools like Ailo, property managers can automate admin, respond faster, and deliver a more proactive service.
The role of leadership in agency transformation
Juliette also highlights the critical role leaders play in driving change.
“It’s not just about having a better system—it’s about creating a culture where your team actually wants to deliver a great experience.”
For agencies serious about scaling, the message is clear: leadership, mindset, and technology must work together.
Listen to the full conversation
There’s so much more in the full episode—from practical tips on easing the day-to-day grind to a candid look at what it takes to transform your agency for the better.