Why 'transparency' isn’t just a buzzword for these three agencies
Ailo
22 May 2025
Once little more than a buzzword, ‘transparency’ was frequently promised by property management agencies—but rarely delivered. It wasn’t for lack of effort; legacy systems simply weren’t designed with transparency in mind, and the patchwork of add-ons and plug-ins meant to bridge the gap often made things worse.
Today, Ailo is changing that. With transparency built into the platform from the ground up, agencies of all sizes can now genuinely deliver on that promise. The result? Clearer communication, stronger trust, and real-world benefits for renters, property investors, and agencies alike.
Here’s how three forward-thinking agencies are finding success - just by using the transparent tools Ailo was designed to provide.
Arrears are non existent
Hype Realty (QLD)
Located on Queensland’s Gold Coast, Hype Realty is a boutique real estate business founded by industry veterans Mel Morey and Shannon Wheatley. Passionate about raising the bar on transparency and service, they embraced Ailo to support their vision for a truly customer-centric business model.
Ailo's features like auto-pay, rent reminders, and multiple payment options have made it easier for tenants to stay on top of their rent, leading to improved cash flow and reduced administrative workload for the agency.
One of their most significant achievements since adopting Ailo has been in arrears management. Mel Morey shares:
“Arrears used to sit at about 11%. Since we started using Ailo, it’s at zero. We barely think about arrears now!”.
Improved customer service
LJ Hooker Nerang (QLD)
For LJ Hooker Nerang, embracing Ailo was a strategic move to elevate customer service and operational efficiency.
Ailo's real-time communication tools and financial transparency features empowered the team to deliver superior service, fostering stronger relationships with landlords and tenants alike.
Customer Service Manager Emily-Jane Megraw highlights the transformative impact:
“One of the main factors for choosing Ailo was providing a fantastic service for our landlords, to give them the functionality that they've not had before with previous management systems.”
True operational efficiency
Ray White Canberra (ACT)
With 50 property managers on the team and thousands of properties under management, managing a substantial rental portfolio requires robust systems. Ray White Canberra, sought to modernise their operations to meet evolving client expectations.
Integrating Ailo streamlined their workflows, enhanced transparency, and improved overall client satisfaction, positioning them as industry leaders in customer experience.
Lisa Hyland, CEO of Property Management, shares their journey:
“Having all data in one place allows us to oversee operations more effectively as leaders. If an issue arises, we can quickly identify where support is needed and take proactive action.”
The Ailo advantage: transparency as a catalyst for growth 📈
Ailo's commitment to transparency is yielding measurable benefits:
- Enhanced client trust: Real-time access to financial data and communication fosters trust between property managers, landlords, and tenants.
- Operational efficiency: Streamlined processes reduce administrative burdens, allowing teams to focus on value-added services.
- Competitive edge: Agencies leveraging Ailo's transparent systems differentiate themselves in a crowded market, attracting and retaining clients more effectively.
In an industry where trust and efficiency are paramount, Ailo's transparent platform is not just a tool—it's a transformative force driving success for agencies nationwide.
Interested in seeing how Ailo can enhance transparency and efficiency in your agency? Request a demo today and experience the difference.