Transformation, connection & growth: Behind the scenes at Ray White's biggest Connect ever
Liz Pollock
18 August 2025
Picture this: a speaker asks the room for a show of hands if they are stressed about their email inbox. In a sea of hands shooting up, Lisa Hyland from Ray White Canberra notices something remarkable… none of her team members are among them. With 3,600 properties under management, you'd expect some inbox anxiety - but not when your team runs on Ailo.
That's the power of getting technology right. And it's exactly why we were thrilled to be part of Ray White Connect 2025 on the Gold Coast, the network's biggest conference in it's impressive 123 year history.
Customer stories that stopped us in our tracks
At Ray White Kawana Waters, Nekeya Ross has only been in property management since March, and she's already achieving a 9-minute average response time with 308 replies. Her secret? "Just having the Ailo platform right there and being able to look at it on my phone while I'm on the move."
But what really caught our attention was her answer when we asked about her future in property management:
“I think just how far I can grow in the career. There's a lot of pathways to go down, and I'm really looking forward to what's in my future.”
— Nekeya Ross, Ray White Kawana Waters
Down in Sydney's competitive Rockdale market, Anthea Economos knows exactly how Ailo sets her agency apart: "Ailo offers a level of transparency that we just weren't able to offer in the past, and it gives them [investors] confidence that everything's getting done."
Ben White and Jess Densley share the stage
Our co-founder Ben White joined the conversation at Connect, including a key PM breakout session with Jess Densley from Ray White Warrnambool, one of Australia's leading systems and processes coaches, and our customer who's become a true Ailo advocate.
Their conversation cut straight to the heart of industry transformation: "There's a point where a business goes through where they embrace technology as a cultural question, as opposed to a technology question," Ben shared with the audience.
Jess' results prove the point. In 13 months with Ailo, Ray White Warrnambool achieved 10-11% profit growth and 18% overall net growth. "There's no question that those things have come back to Ailo," he said.
Read more
You can read the full insights from Ben and Jess' session here.
More than just a booth
While Ben shared insights on stage, the Ailo team created something special on the exhibition floor. Live product demos, a juice and smoothie bar, and our crown jewel: an entire wall of real-life customer quotes that attendees could sign.
The quotes weren't just nice words on a wall - they're inspiring transformation stories written by the people living them.
What Ray White Connect 2025 really showed us
Beyond the impressive scale, Ray White Connect revealed something profound about where the industry is heading.
Top tier agencies aren't just looking for software. They're seeking partners who understand that technology should amplify human connection, not replace it. They want tools that solve problems they didn't even know they had: like Lisa's team avoiding inbox anxiety, or Nekeya building confidence in her growing career.
As Ben White predicted during his session: "AI is going to solve the problems you don't know you have. You will radically change the way you feel. It'll be an emotional experience. It'll be a joyful experience."
Ray White Connect 2025 reminded us that the future of property management isn't about replacing the human element, it's about giving brilliant people like Lisa, Nekeya, Anthea and Jess the tools to do what they do best: create exceptional experiences for every investor and renter they serve.
Ready to see how Ailo can transform your property management business? Book a demo and discover what's possible when technology meets exceptional service.