We just love how everything's all here
Ailo
16 October 2026
Chloe Dann, Property Management Team Leader at Ray White One Group, on bringing about 1,800 properties onto Ailo and a team that feels calmer for it.
Chloe Dann stepped into the team leader role at Ray White One Group at the start of 2026. A move to Ailo had already been talked about by the leaders before her, then put on hold when the business lost a number of staff, and with them some of the properties they looked after.
By the time Chloe picked it back up, the team was working across a legacy trust accounting system, a separate rent payment service, spreadsheets, Google Forms and an inspection app. Each did its job, but the information drifted between them, and keeping it all lined up had become full-time work in itself. What tipped it was rent. Payments were held up between tenant and trust account, so tenants who had paid appeared to be in arrears.
“I've paid my rent, I'm not in arrears. And then you've got landlords going, they're in arrears, we need to breach them. And PMs going, we can't actually breach them because they have made this payment. It was just stressful. I just wanted a seamless program that my PMs could jump into.”
— Chloe Dann, Property Management Team Leader, Ray White One Group
Ailo holding its own banking mattered, because owners are paid straight away and tenant payments process quickly. But the bigger draw was having one place for the whole job, from payments through to the inspection and maintenance work the team had been running elsewhere.
“Ailo just incorporating it all into one was just what sold me on it.”
— Chloe Dann, Property Management Team Leader, Ray White One Group
Earlier in her career, at previous agencies, Chloe worked as a property manager under leaders who brought in change without asking, and that experience shaped how she leads her own team. Her office door stays open, and new processes go past the people who will use them before anything is settled.
“I respect my team enough to be able to ask what their thoughts are in regards to it, and I guess get their input before I make any changes.”
— Chloe Dann, Property Management Team Leader, Ray White One Group
Ray White One Group moved around 1,800 properties to Ailo and went live on 3 October 2026, and the team settled in quickly.
A fortnight in, Chloe sat everyone down to ask what was working and what was not, and 98 per cent of her property managers said they loved having everything in one place, with Ailo Projects a particular favourite. For the few still finding their feet, a little extra training is the plan.
“I haven't had the comment of I hate this, I want to go back to our old system. Like I haven't had that whatsoever. We're making positive changes.”
— Chloe Dann, Property Management Team Leader, Ray White One Group
Owners have noticed too. They can see far more of what is happening on their property than before, and Chloe says customer service with owners has lifted as a result. What she is looking forward to most, though, sits closer to home.
“I'm excited to see the growth and I guess the ease and calm in my team, just knowing that they can come in, they don't have to worry about going home and stressing about things or jumping back online.”
— Chloe Dann, Property Management Team Leader, Ray White One Group
Her advice to anyone weighing up the same move is honest. A change like this takes real work to make sure everything flows, and she would not pretend otherwise. But with her team working from one place, and owners seeing more than they ever have, Chloe is clear that the work was worth it.