How Ray White Beenleigh eliminated risk and freed their team with Ailo Compliance

Corrine Forsyth, Head of Property Management at Ray White Beenleigh, couldn't shake the feeling that something was going to slip through the cracks.

Her agency had used the same compliance provider for six years. The team did everything they were supposed to: sending work orders, updating tenant details, chasing quotes. But the system created constant friction. The previous compliance company used a separate portal that relied heavily on manual updates. Even when the team kept everything current, the lack of integration meant information could fall out of sync, creating risk for the business and frustration for tenants.

Even worse? She couldn't trust the data she was seeing.

When Marco from DC Smoke Services, Ailo's compliance partner that keeps more than 40,000 homes across Australia safe and compliant, came to Ray White Beenleigh for a full audit, that uncertainty became crystal clear.

"I was extremely surprised at the properties that weren't compliant that the portal said were compliant,” said Corrine.

The compliance portal would show properties as "compliant" on the front page, but clicking through revealed a different story. For their business owner, that lack of confidence wasn't acceptable.

When Corrine met with Marco to discuss Ailo's compliance solution (fully integrated and powered by DC Smoke Services), the value was immediately clear.

No separate portal. No manual updates. Certificates and invoices would land automatically against each property in Ailo, where the team was already working. Real-time visibility. No lag, no gaps, no blind spots.

"That was a major selling point," she said.

Corrine is speed-driven by nature. Once she makes a decision, she moves fast. And the changeover itself was seamless.

Since moving to Ailo Compliance, complaints have stopped entirely. The integration changed everything - certificates and invoices now land automatically, scheduling happens in the background, and status updates are real-time.

With compliance running automatically, property managers could spend more time building relationships with owners. And that trust meant recommendations were rarely questioned anymore.

"We don't have to think about it and we can focus on customer relations." - Corrine Forsyth

Tasks that used to require constant attention like updating portals, chasing quotes, and reconciling data, simply disappeared.

"I think it's just one less thing that they have to worry about," she said. "So then they can spend their time on other things, especially from an auditing perspective. As a senior property manager, you really want to be building new relationships with the client instead of constantly auditing your portfolio."

For their business owner, the integrated compliance solution delivered something invaluable: confidence that the business was protected, without having to rely on staff catching every detail manually.

Ray White Beenleigh was transparent with owners about the changeover, and haven't had any pushback. Entry notices are handled properly now, and scheduling is more reliable. Even last-minute cancellations (which had been a problem with the previous provider) have practically disappeared.

Looking back, Corrine said the transition was seamless and the impact has been significant.

What was once a source of constant worry is now completely invisible. No manual portals. No angry tenants. No legal risk. Just a team with the confidence and capacity to focus on delivering exceptional service.