How Karl transformed compliance – and service delivery – at Ray White United Group

Most agencies treat compliance as a necessary evil. It’s another portal to log into, another inbox to chase, another blind spot that keeps business owners awake at night.

Karl Von Riegen, Head of Department at Ray White United Group, thought the same — until he saw what compliance looked like inside Ailo.

Instead of juggling separate systems, the Ailo platform pulled compliance into the same platform his team already used to run every other part of property management. Smoke alarm checks, certificates, invoices — all flowing through the one system alongside rent, bills, inspections, and communication. No bolt-ons, no busywork, no cracks for things to slip through.

For Karl, that shift was transformative.

Before his team used Ailo’s compliance solution, compliance weighed heavily on Karl’s seven offices and 3,000 properties under management. Legacy compliance providers created constant interruptions — endless phone calls, manual chasing, and clunky scheduling.

“With Ailo compliance, it’s pretty well a dream at the moment to be honest,” he said, “You’ve got those stupid, annoying pain points all the time with the legacy programs – they’re calling your property managers and trying to get new tenant details or scheduled appointments. Now with Ailo, it’s just seamless.”

That pressure wasn’t unique to Ray White United. Legacy compliance tools often sit outside the core system, meaning extra logins, reconciliations, and blind spots. Even the best agencies see ~10% of properties slip through the cracks from time to time.

The turning point came when Karl experienced compliance inside Ailo.

“It’s all through one program. The compliance technicians can jump in, they can service new tenants automatically. They know when the lease renewals are happening, they know when it’s due.”

Unlike legacy providers, Ailo’s compliance is fully embedded. From scheduling to certificates, everything runs automatically in the background. Certificates and invoices land instantly against each property, with real-time visibility for the team and property investors.

By eliminating those “$1 jobs,” Karl’s property managers have the headspace to focus on what really matters – building relationships, solving problems, and proactively supporting investors and renters.

The benefits extend beyond the back office. Investors can see compliance certificates in-app — proof their property is protected.

That transparency not only builds trust, it gives Karl’s agency a competitive edge. Compliance has become a selling point when pitching for new business — visible proof that Ray White United Group goes further than the competition.

Behind the automation, Ailo partners with DC Smoke Services — established in 2016 and already keeping more than 40,000 homes safe and compliant across Australia. Their reliability, national scale, and simple service model (no onboarding fees, no key collection charges, one invoice per job) give leaders like Karl the confidence that compliance is covered without hidden surprises.

Karl also highlighted the human touch: “Marco’s very good. He’s come out, I’ve met him twice now. I can pick up the phone and he’ll answer it straight away, or if he’s in a meeting, he’ll ring me back within 20 minutes. I like the fact that it’s family-oriented, and even though it’s a large outfit, he’s still got fundamental principles of a small business owner, so he really cares about what he’s doing.”

For Karl and his team at Ray White United Group, Ailo proved what’s possible when every part of property management runs in one system.

Rent, bills, inspections, communication, and compliance — all connected, automated, and visible. No more switching between systems, no more blind spots, and no more chasing. Just a single platform where the work gets done and the results are clear.

What was once stressful and manual is now transparent, efficient, and even a competitive advantage.

His advice for other agencies is simple: Try it.