The end of audit complexity: Cadie’s story

Running a rent roll means juggling people, processes, and compliance — and for most business owners, the trust account sits at the centre of it all. It’s costly, time-consuming, and stressful — not to mention all the third-party apps you need to plug into it just to cover basic workflows.

Annual audits alone typically cost thousands of dollars. Factor in reconciliations, EOFY crunch time, and training staff on clunky systems, and it becomes one of those unavoidable headaches of the job.

But for Cadie Duncan, owner of Cadie Property Co., things look very different to businesses still stuck on legacy tech. Thanks to Ailo, her audit bills are a fraction of the norm — and she never dreads end of financial year.

When Cadie launched her business, she knew audits would be a major cost. Most businesses her size, she said, pay upwards of $5,000 a year to keep the trust account compliant.

At first, her auditor wasn’t familiar with the Ailo platform. That could have meant extra work, higher fees, and a long learning curve. But instead of leaving Cadie to bridge the gap, the Ailo team equipped her with the right resources and gave the auditor their own login.

That transparency changed everything. With direct access to the platform, Cadie’s auditor could complete the compliance process with confidence.

The flow-on effect? A process that used to cost thousands now costs just a few hundred.

The impact goes beyond the bottom line. With the Ailo platform handling most of the heavy lifting from the payment side, Cadie doesn’t need to spend hours training staff.

For a business owner, that means less dependency on specialist staff — and less risk if someone leaves.

It also means Cadie isn’t stuck dealing with reconciliations and disbursements. “I have so much free time. I don’t have to worry about it.”

End of Financial Year is usually the most stressful week in a property management business. Staff pull late nights reconciling trust accounts. Investors bombard phones and inboxes asking where their statements are. And business owners often feel like they can’t step away.

Cadie had a different experience.

“I flew to Queenstown on the first of July. I didn’t really think it through, but I was like, you know what, Ailo’s got my back. Not one phone call - hand on heart!” she said.

Instead of fielding dozens of investor queries, she relaxed on holiday with her son.

That peace of mind is priceless. And it’s a competitive advantage: while other agencies were stuck in EOFY chaos, Cadie was confidently growing her business.

“It absolutely takes away so much work. I have so much free time. I don’t have to worry about it.”

Trust accounting has always been one of the trickiest parts of running a rent roll. But with the Ailo platform, you finally have a choice.

Agencies like Cadie’s run a trust account through Ailo — only it’s leaner, more transparent, and far less cumbersome. And when you complement that with direct-to-landlord payments, you reduce overheads even further and give investors more flexibility.

The point is: you’re in control. With Ailo’s choice model, money flows are simplified, compliant, and secure.

Cadie’s story shows what’s possible when you move away from legacy systems: lower audit bills, stress-free EOFY, and a business that runs smoothly even when you’re not at your desk.

👉 Ready to see how Ailo’s choice model could transform your agency? Get in touch!