The secret to 922 (organic!) new managements in a single year

When Karl Von Riegen, Head of Department at Ray White United Group, looked back at the past year, one number stood out: 922.

That’s how many organic new managements his team brought on in just 12 months.

For Karl, growth on that scale wasn’t about working harder. It was about working smarter with Ailo.

See how Karl unified seven offices, reduced arrears to 2.5%, and transformed compliance and communication with Ailo — unlocking growth his team can sustain year after year.

Ray White United Group spans seven offices and manages over 3,000 properties. With that scale, consistency is everything.

“You want to have one brand, doing things one way,” Karl says. “From checklists and payments to communication — Ailo brings it all into one system. Everybody’s working the same way, and that’s ideal.”

He contrasts this with traditional software:

Instead of juggling multiple systems and legacy tools, Karl’s team runs everything in Ailo:

✅ Payments & accounting

✅ Customer communication

✅ Workflows

✅ Inspections

✅ Property compliance

✅ Growth and new business

✅ Business insights

The result? A seamless, standardised service experience across every office.

With Ailo, Karl’s team doesn’t just say they deliver a better service — they can prove it.

“Our arrears are 2.5% across 3,000 managements, which is unheard of,” Karl explains. “We just put that in front of new clients, and they’re signing.”

Rent increases are also automated, so nothing slips through the cracks. “If you haven’t had a rent increase, that’s shocking,” Karl says. “Ailo automates the whole system. We can’t forget it, and it’s done before it even needs to be.”

For Karl, that automation gives his team confidence and his investors transparency.

Communication has always been one of the hardest parts of managing at scale. Ailo made it one of Karl’s biggest selling points.

That speed and visibility means no one is left wondering if their message got through.

“You’re never not hearing from our property managers — and I can prove it.”

Karl says Ailo has also transformed the way he hires and retains staff.

The difference is clear even to recruiters.

“Recruiters are calling me within 10 minutes of an interview saying the candidate wants to work here — because of Ailo.”

With less admin and no trust accounting to grind through, property managers see a clear difference in day-to-day life. And for new hires, Ailo signals that this is a business that invests in technology, not burnout.

After seeing the results, Karl can’t imagine going back to legacy systems.

What started as an upgrade to processes has become a cornerstone of Ray White United Group’s growth strategy.

“When you’ve got 922 new managements in a year, 2.5% arrears across 3,000 properties, and property managers who actually want to join the team because of your system,” Karl says, “that’s when you know you’ve got the edge.”