In real estate, the quality of your relationships is everything. Retention is just as important as acquisition. And building trust and respect with your customers, your suppliers, and your team is critical to keeping them happy, and your business growing.

Up until now, legacy cloud property management software has helped the industry find incredible efficiencies when it comes to finding renters, collecting the rent and keeping properties maintained.

But these solutions were designed to help property managers be great administrators and bookkeepers – not relationship managers. As a result, property managers are still struggling to manage the same size portfolios on top of a jumble of software, apps and plug-ins to keep their businesses running smoothly.

Ailo is the only all-in-one property management software on the market designed to help property management businesses increase efficiency, boost profitability, and build strong and enduring relationships with your customers, your suppliers, your team, and your entire market.

To do this, we’ve removed the complexity with a platform that handles most of the payments and accounting for you, empowers your customers with more choice and transparency, and makes communicating with investors, renters, suppliers and your team effortless by seamlessly integrating it into your workflows.

Businesses on Ailo are able to offer new services to homeowners that their competitors can’t, and attract the best and brightest team to cultivate enduring and profitable relationships with customers.

At Ailo, we believe property managers should be relationship managers, advisors and problem solvers – not administrators, bookkeepers and complaints handlers. That’s why we built the Ailo platform from the ground up, with these four tenets:

You shouldn't have to do end-of-month on your summer holiday in Fiji. Legacy systems offer robust trust accounting solutions but provide limited visibility into who has paid what and when, virtually no flexibility in helping you cater to customer preferences, and then it’s tools down for end-of-month.

The Ailo platform automatically handles the bulk of payments and accounting, so you can spend less time on the books and more time delighting customers. Importantly, there’s no end-of-financial-year burnout to beat; June 30 becomes just another regular day. We know that giving you the space to deliver better customer experiences will increase your job satisfaction more than if we simply made you more efficient in the tedious tasks. Learn more.

Up until now, the inbox has been a property manager’s primary tool to manage your to-do list, but that doesn't help you get any closer to customers, work as a team, or manage through the complexity of your day-to-day.

The Ailo platform was built for teams. Projects bring together all of the steps needed to work together to complete common workflows – from inspections and repairs to leasing and compliance – in one simple interface. Team leads can streamline or customise workflows, and gain clear visibility across the team to keep things moving. Because you deserve a holiday without your portfolio falling apart while you’re away.
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Industry data shows time and time again that communication is the number one driver of communication. But keeping everyone in the loop, and on track, isn’t always easy. Especially when your conversations are split across so many platforms and team members.

We built communication into the heart of the Ailo platform, so you can deliver more frequent, personalised and relevant communication your renters and property investors expect. Ailo centralises your communications – including chat messages, email, notes and comments from colleagues – into a single, organised inbox. One source of truth that keeps you and your team in the loop and not digging through email chains and endless SMS to find things.

That way everyone can simply get the information they need, when they need it. Learn more.

Technology is transforming services everywhere. It’s giving us more choice and convenience by putting us in control of the service we use – from the way we bank, to the way we invest, to the way we order taxis and takeaway food, and now to the way we manage investment properties.

But legacy systems don’t support property managers to offer a variable and personalise service to landlords without overloading the team. Where they can add buttons to help short-cut manual, tedious processes like daily disbursals, for example, the Ailo platform automates this completely freeing up property managers to focus on high-value work.

The Ailo platform lets you give a level of choice and convenience to your clients that they’ve come to expect in other parts of their life already. The Ailo app for property investors gives customers the perfect balance between the convenience of on-demand service and preferences, while making communication with their property manager easier. Investors have the choice to access their own money (even as soon as rent has been paid), see live reports, download documents and get instant notifications. Those that want to can now get a much more tailored and on-demand experience day-to-day without adding load to the PM. Learn more.