26.08.24 | Release Notes
Ailo
29 August 2024
What's New in Ailo
week of 26 august 2024
Sharpen your skills with Ailo's new training platform
Whether you're new to Ailo or you just want to double down on new skills, Ailo’s online training platform is now your one-stop-shop for mastering the new world of property management.
First course to land: Ailo Essentials, a video-based course designed to help property managers new to your team hit the ground running.
Hear why Janine Prinsloo in Perth gave Ailo’s training program 5 stars
Powered by EdApp, our mobile-friendly online training platform was designed to make learning a breeze, sharing tips and tricks along the way.
Go to settings in Ailo.pm and click “Ailo Training” to check it out!
- “The training and support that Ailo supplies is top notch.”— Janine Prinsloo, director of investment growth in Perth, WA
- “[The training] is easy to navigate, straight to the point, and very, very informative.”— Tammie Flemming, a property manager in Mansfield, VIC
- “Use the training videos! They're amazing. They go through step-by-step. Everything that you need to know.”— Lauren Hatcher, a property manager in Ipswich, QLD
- “The training and support that Ailo supplies is top notch.”— Janine Prinsloo, director of investment growth in Perth, WA
- “[The training] is easy to navigate, straight to the point, and very, very informative.”— Tammie Flemming, a property manager in Mansfield, VIC
Delivering exceptional customer experiences
✅ New report! Watch as your investors give Ailo a whirl
We’ve made a whole series of improvements to the investor mobile app, which empower your investors and make your job easier. With this new report, you can track how many of your investor portfolios have at least one investor using the app and who to give a friendly nudge.
We have scripts, email templates, and more to help your team get even more of your investors to try Ailo – reach out to your account manager if you need a hand.
🤩 Here’s why first-time investors Amanda and Edmand in the Northern Territory love using the Ailo app
📸 Get your selfie sticks out & update your profile picture
Want to make a deeper connection with your customers when they read your chat messages? Help your customers get to know the human behind the system, by clicking into settings in your mobile app (the cog in the right hand corner) and adding a photo.
It's the little things 💪
✅ You can now download the ‘investor portfolio wallet balances and liabilities’ report
As you can imagine, this mammoth report does a lot of calculations at run time, so for now it will only download wallets where there is a positive balance, but we’re working on expanding this.
✅ Automatically include bill attachment to the reimbursement bill.
Bill attachments could soon be automatically included in the reimbursement. If you are interested in enabling this feature for your agency or to learn more, please reach out to your account manager. Launching any day now!
🤩 Kerry in North Ryde, NSW we know you’ll be happy about this one.
✅ Ability to edit “managed since” expiry dates
Previously it would just expire, or if it was entered incorrectly there was nothing you could do about it. Under management details, simply click to edit and use the date picker.
🤩 Hannah and her colleagues in Fremantle, WA wrote to us about this earlier this year. Thanks for the suggestion!
“I’ve started our management renewals however there is nowhere for me to actually update the management agreement dates… is this something in the works?”
— Hannah, a property manager in Fremantle, WA
Shh! Secret Squirrel 🐿️
Every month, we’ll take a peek at our roadmap and share a sneaky glimpse of a new feature we’re building that our customers asked for. Just don’t tell the product managers 😉 – Liz & Emma from Marketing
“It’s annoying having to create a whole new portfolio, and adding everyone from scratch when I’m adding a new management to Ailo.”
We forgot to write down who requested this one 🤦♀️ – but it’s a goodie and Baris is taking care of it.
We’ve seen the mockups (sneaky copy and paste job above!), and soon you’ll be able to add investors to an existing portfolio when you’re setting up a new management.
We already receive a lot of great feedback, but we want more! What can we say, we’re greedy 🤷♀️ We regularly award some of our favourite ideas with a $50 Mecca, BWS or The Iconic gift voucher.
🎉 Congratulations, Sharon B from North Beach, WA 🎉
“Management agreements expire in WA, so it would be great to have better visibility over these dates in Ailo.”
Thanks Sharon! Tony is working to add management expiry dates into the downloadable KPI Reports. Watch this space.